Userpilot Reviews & Product Details

It's not just for user onboarding, but we also use it for our own product announcements. It helps our engineering team to understand if there are any bugs or just session replays. That saves a lot of back and forth and makes bugs much easier to reproduce. Having onboarding, announcements, and session replays in one tool means product, CS, and engineering all work from the same view of what users are doing. Review collected by and hosted on G2.com.

Nothing major to report yet. We did have a situation some time ago where we had a surge of API calls coming from the app but we contacted support about it and they were really helpful to solve. Review collected by and hosted on G2.com.

Userpilot makes it really easy to set up users flows for product training or announcing new features. They have always had a base level of metrics in the application, but in the last 6 months they have really elevated the experience to start competing with some of the other usage analytics tools.

The UI has been update recently and feels really modern. Review collected by and hosted on G2.com.

Userpilot provides the more important metrics, but isn't as granular as some other product usage tools. I wish that they had more features here. Review collected by and hosted on G2.com.

I like that Userpilot helps us with automated onboarding, tracking feature usage, and looking at platform usage metrics to see how it’s being used, what’s good or bad, and what we need to tweak. The support and customer service have been really great, and they’ve helped us every step of the way to get the system set up, implemented, and going. I’m also a big fan of the friendliness and usability of the platform. I like the session replay because it gives us a look into how customers use the platform, as well as the Chrome extension for building the web app and the walkthroughs. Setup was fairly easy once we had training and understood the features. Review collected by and hosted on G2.com.

I think Userpilot’s mobile feature set can be improved. It isn’t fully developed and deployed yet, and I’d like to see the same features available on the web brought to mobile. I’ve heard new mobile features may be coming in the next few months. Review collected by and hosted on G2.com.

I can build and launch in-app flows, tooltips, and modals myself without pulling in engineering every time. That's the biggest thing for me. Got up and running on flow creation in an afternoon. It's also handy for tying button clicks and other actions back to real tracked events, so we're not just guessing how people use our onboarding. Support has been solid too, our CSM is quick and knows the platform inside and out. And the new MCP integration for pulling in-app analytics directly has honestly been one of the best updates they've shipped. It gives us visibility into which accounts are engaging that we just didn't have before. Review collected by and hosted on G2.com.

Analytics are good but not great. Reporting and segmentation feel limited, hard to slice data the way I want, but that's only based on the data we have available to us from our app. Looking forward to the MCP filling that gap. Review collected by and hosted on G2.com.

Userpilot is so friendly and easy to use. We find that our customers are more able to navigate our pages with ease because of them. They allow us to convey important information without bogging our customers or site down. Their analytics and insight allow us to see how we can lead our customers to where they want to be. I also hear they have an AI MCP available! Review collected by and hosted on G2.com.

I haven't really found anything I dislike about Userpilot. I'm still stretching my legs with them, but I like what I see so far. Review collected by and hosted on G2.com.

Userpilot is great for driving user interaction as well as conveying information to users. The interface is easy to navigate and pleasant to use. It integrates cleanly with our VOIP platform, allowing me to provide assistance to users right when they need it, without having to hunt for that help. I've also not seen any real hits to performance, and the few times I've had a problem their support has been top-notch. I'm also excited to see they're rolling out an MCP server to integrate AI features. Review collected by and hosted on G2.com.

I do feel it's a bit expensive for our particular use case, but we aren't really driving new customers to our platform with it, we're helping existing customers. In that regard it's good for retention, though. The "segment" feature can be a bit confusing sometimes, too. Review collected by and hosted on G2.com.

We just had our first onboarding experience last week, and so far the setup has been quick and easy. I did have some trouble figuring out where the product data was after our vendor completed the Userpilot install in our app, but once I realized I wasn’t in the staging area, the data appeared. I do wish each navigation icon included a brief description or a short tutorial on how to set things up. Review collected by and hosted on G2.com.

I think I already mentioned this, but I wish each navigation icon included a brief description of what it does and how to use it effectively. That said, I realize this is also part of the customer success onboarding process, which we postponed for a couple of weeks while we’ve been trying to self-serve. Review collected by and hosted on G2.com.

Setup was quick. Two questions and I was straight into a usage dashboard showing daily, weekly and monthly active users for our product. As a PM, having product usage and in-app messaging in one place is the main draw. We're using it to see which customer accounts are interested in a new feature, and to target in-app messages to the accounts that are ready for it. [Add something specific you liked, e.g. a guide you built, a segment, a survey.] Review collected by and hosted on G2.com.

The onboarding process was difficult! too many steps Review collected by and hosted on G2.com.

Incredibly easy to use. The UI is so beautifully simple anyone can jump in and create. So far the performance has been on point!

U.P integrated with our website with no issues and the support so far has been attentive. I am looking forward to digging into their AI tools further! Review collected by and hosted on G2.com.

That I didn't learn about it sooner! UP Has been smooth sailing so far. Review collected by and hosted on G2.com.

The UI is really awesome, and it’s making our analysis of sessions and workflows so much easier. We use a lot of different features within the same product, which is great. Review collected by and hosted on G2.com.

The price is a bit high, and I have to agree with other reviews about the steep learning curve. But once you’ve set it up and learned how to use the tool, it’s amazing. Review collected by and hosted on G2.com.