Userpilot Reviews & Product Details

The product is fairly easy to use for almost all things we want to do with it. Support is phenomenal for all the things that are not easy or straightforward. We use it daily to make business decisions. The new AI features make it even faster for us to derive information and it even helps find items we were not currently observing. Our developers had the product providing data from our system to our Staging instance the day we signed up. Review collected by and hosted on G2.com.

Engagement features are awesome once implemented, but there is a learning curve. Also, if you have a larger application and you wish to make engagements for various processes, be prepared to dedicate man hours for a full compliment. Review collected by and hosted on G2.com.

I like how quickly we can create in-app flows, tooltips, and checklists to guide new users without depending on engineering.

The personalization options are excellent — we can target different user segments with customized onboarding and product tours

The analytics help us understand how users interact with onboarding flows and where they drop off. Review collected by and hosted on G2.com.

The learning curve at the beginning can be a bit steep, but once you get used to it, the platform is very smooth. Review collected by and hosted on G2.com.

What I appreciate most about Userpilot is how effortlessly I can create in-app experiences—such as banners, modals, tooltips, slideouts, and checklists—without needing to write any code. The visual editor is straightforward and easy to use, the targeting options are highly accurate, and the analytics provide a wealth of detailed insights. Userpilot brings together engagement, UX, and product analytics in a seamless way, offering us all the tools necessary to understand and support our users in real time. The data dashboards, including funnels, paths, retention, and feature usage, offer complete visibility into our product’s performance. Review collected by and hosted on G2.com.

There’s a slight learning curve when exploring all the triggers, segments, and conditions for the first time. Occasionally, previewing complex flows can show minor differences compared to how they appear in production — nothing major, but worth noting. Review collected by and hosted on G2.com.

The built-in analytics and usage tracking help me understand how users engage, which features are adopted, and where they drop off — a big plus for improving product UX. Review collected by and hosted on G2.com.

Costs can scale up — as monthly active users or event volume grows, pricing may get steep. That makes Userpilot more suitable for established products rather than very early-stage startups on tight budgets. Review collected by and hosted on G2.com.

It's always the case with powerful software that it can do so much for you, but therefore the learning curve can be steep. It's easy to get blocked on your unique vision with things you don't know. Sending a quick message to the support email with a video has been a great experience, as the team gets back to me, often in less than an hour's time with an answer back, and 9 times out of 10, solve my problem without the need for a follow up. Review collected by and hosted on G2.com.

Nothing. I think it's hard to learn something like this from scratch and I think they do a great job making sure you have the resource you need for how you like to learn. Review collected by and hosted on G2.com.

Userpilot has some great educational resources which I love for ideas and inspiration for how to best use the product. If you've used one digital adoption tool, Userpilot’s features make sense and are intuitive. They have a good core feature set, providing the fundamental functionalities you'd expect from a digital adoption tool: allowing for various types of in-app tours, notifications, and surveys. We use surveys to capture product market fit, CSAT, and NPS. Digital adoption products are still relatively new, and the educational content provided by Userpilot, including how others use these tools, tips, tricks, and best practices, is beneficial in getting the most out of the product. Review collected by and hosted on G2.com.

I find the reporting functionality in Userpilot not terribly intuitive. It lacks ease in finding and interpreting data on surveys and tool tip usage. The charts available on the dashboard aren't very helpful or actionable, making it difficult to derive insights. Additionally, I'd love to further customize the types of notifications I get. The settings are a bit all or nothing. Review collected by and hosted on G2.com.

I find the UX on the product usage dashboards of Userpilot to be very well thought out, which allows me to effortlessly upload the graphs onto my reporting presentations. This makes the visual representation of the data engaging and easy to understand. The data exports functionality is exceptionally useful as I can further analyze specific customer feedback using Excel or other data analysis tools. I am also impressed by the engagement options Userpilot offers when augmenting our platforms. These features significantly enhance user engagement, providing amazing customization and optimization capabilities for my needs. Review collected by and hosted on G2.com.

I would prefer if there was an option of downloading the data related to the dashboard graph instead of just a PNG of the graph. It will help in getting exports for further analysis. Additionally, the initial setup was not too easy and required multiple sessions with the account manager before I could get events onto the platform, even though the user guides were sufficient for setting up the engagements afterward. Review collected by and hosted on G2.com.

I really appreciate Userpilot for its amazing data visualization and tracking capabilities. The data points provided allow me to effectively track customer movement through our tools, and this visibility into the customer journey is incredibly helpful. The way these data insights are displayed stands out, making it easy to understand complex data. Furthermore, the customizable dashboards filled with various graphs have been immensely beneficial in interpreting and utilizing the data effectively. Another feature I enjoy is the ability to create customer notifications, including banners and feature highlights, which enrich the user experience. The feature that allows for creating customer tours through our tools is remarkable and adds significant value to our interactions with users. Overall, the comprehensive suite of features offered by Userpilot makes it an indispensable tool in our customer engagement strategy. Review collected by and hosted on G2.com.

I have no major complaints. I would like to see more AI features. Review collected by and hosted on G2.com.

This tool offers a wide range of options for customer engagement, allowing you to create everything from onboarding flows to simple in-app pop-ups. These features not only help collect valuable data for the company but also enhance the customer experience and encourage users to try out new features. With this tool, you can truly do it all! Customer support is also great and the implementation side of things run pretty smoothly. I use it every week! Review collected by and hosted on G2.com.

Not a broad range of integrations I will say. Another improvement this tool could use is the way data is displayed within the dashboards. Review collected by and hosted on G2.com.

I find Userpilot pretty easy to use, which makes implementing various features a breeze. Its integration with segments is particularly useful for us because it allows us to effectively target the right users by using all our events and user properties. This connectivity is crucial as it simplifies the process of engaging with specific audience groups, enhancing the overall effectiveness of our in-app interactions. Moreover, the initial setup of Userpilot was pretty simple, making it accessible and straightforward to get started without needing extensive technical support from the development team. This simplicity in set-up and operation is a strong advantage as it allows our team to move more quickly on enhancing in-app experiences, saving us valuable time that would otherwise be spent coordinating with developers. Review collected by and hosted on G2.com.

I find the overall user experience for creating flows in Userpilot could be improved. Although it is not necessarily worse than other tools, it's a feature that I believe could benefit from more innovation. Currently, using it can sometimes be a painful experience. Review collected by and hosted on G2.com.