I really like the flexibility that Product Fruits gives you. The number of approaches and available customization compared to the competitors (like Userpilot) is much higher. I also like their Customer Support. I had an assigned person who helped me to prepare the demo for my manager and get final purchase approval. They also extended my free trial maybe 3-4 times, 2 weeks each, because I didn't have time to check all the features. Easy to integrate, just sent an automatic email with developer docs to my developers right from the Product Fruits dashboard, and integration was quick and painless. Review collected by and hosted on G2.com.

I would love more guidance on how to actually build robust tutorials. It was fine for me, as I was familiar with similar tools before, but for a complete newbie, you should expect to rely more on customer support and help of the implementation manager (which Product Fruits gladly offers). Review collected by and hosted on G2.com.

I was looking for an onboarding tool with a fair price compared to the options available in the market, and Product Fruits exceeded my expectations. It’s easy to set up, very intuitive for end users, and provides all the essential features I need to guide and engage new customers.

The pricing model is much more accessible than most competitors, without compromising on quality. Review collected by and hosted on G2.com.

While using the tour builder, I noticed that some modals presented styling issues when switching between languages. Additionally, I feel the platform could benefit from a more robust translation feature, as English is not my first language. Review collected by and hosted on G2.com.

The Product Fruits team has been fantastic since our first introduction call. I received a thorough walk-through of the services tailored to our business needs, and their support system has been excellent. Ricardo and his team have been especially helpful and responsive.

The platform itself is very user-friendly once you take the time to familiarize yourself with the features. I really appreciate that I have full control over creating and customizing tours for our company, while also having reliable support when needed. We are currently using the tours for new users, which helps alleviate the onboarding team from answering repetitive FAQs and allows employees to learn the system at their own pace.

Our IT team found implementation and integration to be smooth and straightforward, which made adoption even easier.

We use Product Fruits on a weekly basis to support onboarding and training.

Overall, Product Fruits is a strong solution that has added real value to our onboarding process, and I look forward to expanding its use across other areas of our business. Review collected by and hosted on G2.com.

The only challenge I’ve noticed is needing to manually save every time an edit is made to a tour. An auto-save feature or version history log would be a great improvement, helping to avoid the risk of losing hours of work if something isn’t saved. Review collected by and hosted on G2.com.

This tool is easy to use yet offers powerful features. I found the interactive guide creation process to be much better than what other tools on the market provide. The support team is also excellent. Review collected by and hosted on G2.com.

Some features were taken away in a recent major update, but after I contacted support, they restored them to our account within 24 hours. I really appreciated how quickly they responded. Review collected by and hosted on G2.com.

Product Fruits made it really easy for us to build onboarding flows, tooltips, and checklists without heavy coding. The UI is straightforward, and the customization options allowed us to match our brand look and feel. As the developer who integrated it, I appreciated the clear documentation and fast setup — it didn’t take long to get everything live. Review collected by and hosted on G2.com.

Some advanced customization still required a bit of extra coding, and the styling flexibility could be improved. But overall, the limitations are minor compared to the value it delivers. Review collected by and hosted on G2.com.

Very responsive, fast AI. AI bot performance and its providing links to more information after a query is very impressive. Tooltips are very customizable and powerful. Life Ring icon in the UI can be located absolutely anywhere, and offers fine-tuned placement. News callout dialog box is well executed. UI is generally very good. Articles offer great formatting tools and copying/pasting content into them was a breeze. AI chat may be the best in the segment. Confluence integration is good as well. Implementation was a snap. Very responsive customer support. Review collected by and hosted on G2.com.

Styles could be a bit better. the Life Ring knowledge center could offer a bit more style choices. Tooltip icons could be offered in a custom size. Sometimes Tooltips fight you a little on placement, but its still one of the best tools when it comes to TT. When the Life Ring expands to a larger help widget window, the window could be bigger/size-customizable. Analytics needs a bit more work, but it's getting there. Would prefer the option to keyword search scraped web content by default or else have it integrated as a searchable source a bit easier and not just as an ai-source, as some users still don't treat the ai bot as a search engine or use it to its fullest potential. UserGuiding and others are a bit better there, but if you're using the integrated PF knowledge base its not an issue. Some integrations require third-party tools that cost $$$$. Would like to see scraped web content embedded in life ring help center widget. As time goes on and doc moves into native knowledge centers provided by PF and others, perfectly handling and embedding web-scraped sources will be less important. Review collected by and hosted on G2.com.

Right from the beginning, I was impressed by Product Fruits. I was able to self-onboard and try every feature very easily. I never had to talk to any salespeople and the time to value was exceptional. I wasn't willing to consider some competitors based on their hidden pricing, so PF was a refreshing change. Review collected by and hosted on G2.com.

Using the browser extension is great, but I find it difficult to change between different elements that I want to edit. Review collected by and hosted on G2.com.

Easy to use, simple and effective... Very impactful delivery for clients Review collected by and hosted on G2.com.

This could be just me, but I was rushed when trying to use it first time and didn't spend time learning - Majority of time I can through playing with the tool get the hang of it but i did find this a bit more complex in areas Review collected by and hosted on G2.com.

As a product manager, finding the time to quickly and easily let clients know that we've either pushed out new features or might have some downtime has been challenging. We've now been using Product Fruits for a few years, and it's saved us loads of time and effort, not only letting us know that there are new features, but being able to target specific users based on their habits has been a game-changer. We've also had good customer support when new features came out or when we needed a bit of onboarding. Overall, it's a great product that we use very regularly. Review collected by and hosted on G2.com.

It can be a little tricky to set up initially, especially when it comes to segments. Filtering for specific clients requires several repetitive actions, and there is no import functionality. Review collected by and hosted on G2.com.

I love the versatility of Product Fruits, especially the product tours and the exceptional life ring feature. Implementing our help centre and announcements has never been easier, and the simplicity of creating banners helps us communicate upcoming changes or outages to all end users effectively. It's an invaluable tool for smaller teams, enabling us to create industry-standard interactions and engagement surveys quickly and affordably. The extensive guidance on installation makes implementation very simple and when needing support their team has been second to none. Review collected by and hosted on G2.com.

While Product Fruits excels in simplicity and ease of use, it offers limited in-depth analytics on user interactions outside of tours. However, this isn't necessarily a drawback, as the tool's straightforward nature is one of its strengths, particularly for smaller teams or early-stage products. The trade-off between advanced analytics and simplicity means we can quickly implement engagement features and focus on creating impactful content without needing extensive technical resources. This balance allows us to streamline our processes and maintain efficiency, which is highly valuable for our lean team. Review collected by and hosted on G2.com.