Pendo Pricing Overview

Free Trial

Free

Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.

Base

For the company just beginning their product experience journey. Includes: custom monthly active users, product analytics, in-app guides, and one integration.

Core

The essential solution you need to drive business outcomes. Includes: everything in Base plus session replay. Includes all Base features plus:

Pulse

Everything you need to optimize your product investments.Includes: everything in Core plus net promoter score (NPS) and product discovery. Includes everything in Core plus:

Ultimate

Everything the most advanced organizations need. Includes: everything in Pulse plus the Pro edition of in-app guides and data sync. Includes everything in Pulse plus:

https://www.pendo.io/pricing/

Pendo has 5 pricing editions. A free trial of Pendo is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Pendo is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Pendo must be conducted with the seller.

Pricing information was last updated on October 10, 2024

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Pendo Pricing Reviews

(2)

🦩R

🦩 Robert R.

Vice President Product

Mid-Market (51-1000 emp.)

11/11/2022

"Simple and easy to use, generates value for us every day"

5/5

What do you like best about Pendo?

Simple and easy to use analytics with great integration options allow us to get the data we need to make decisions.

Technical account management is a must. It costs you a little more but multiplies the value you get from Pendo. Our Technical Account Manager has become a core part of our team helping us to get the data we need, configure Pendo in the right way (which is an important consideration) and onboard new team members.

Guides. Pendo allows you to augment your users experience of your product by presenting targeted help, information and requests for information. Guides have helped us make a positive change in our users' experience.

Pendo Listen has become a real help to our team and the investment Pendo are making to give you a real 360 view of your users is really appreciated.

Great product, great support, great team. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

There are some inconsistencies in the User Interface. Different parts of Pendo have slightly different controls and ways of doing things. This inconsistency can make onboarding harder, especially for less tech-savvy teams, than it needs to be. Review collected by and hosted on G2.com.

Ron B.

VP Customer Success

Mid-Market (51-1000 emp.)

8/16/2025

"Product is past it's heyday; beware if you want licensing flexibility."

0/5

What do you like best about Pendo?

Pendo used to be a leader in the space so has been around for a while and has (what I think) is a decent installed base and supporting resources. In app messaging/surveys are good. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

While certain capabilities/functionality may be there, the presentation/interface is old (think Salesforce, even Lightning). Pendo is not simple to set up and configure; dedicated resources are needed to setup/manage.

Most importantly, Pendo is not a great solution for a company (e.g. like a Series A) that is rapidly evolving and requires flexibility. Their pricing/licensing model is inflexible and old school. E.g. as of this writing when you go to their pricing page you get a "request pricing" button instead actual information. Similarly, when my company wanted to transition off Pendo and asked for a 1-2 months extra time to facilitate, I was told that they only do 1 year contracts. Only after repeated escalations was I begrudgingly given option for a 3 month term. Review collected by and hosted on G2.com.