# Best Digital Adoption Platforms - Page 2

  *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)*

   Digital adoption platform (DAP) software is an overlay that sits on top of other applications or websites to guide users through tasks and workflows with in-app prompts and tutorials. [Digital adoption platform (DAP) software](https://www.g2.com/categories/digital-adoption-platform) helps organizations onboard employees and customers more efficiently by delivering real-time guidance, reducing training time, and highlighting new or complex features within software tools.

### Core Capabilities of Digital Adoption Platform Software

To qualify for inclusion in the Digital Adoption Platform category, a product must:

- Integrate on top of a web-based software, website, or software application
- Offer cued prompts, messages, tooltips, smart tips, spotlights, notifications, pulses, modals, and tutorials to assist and guide users
- Collect and analyze user behavior data to improve the user experience

### How Digital Adoption Platform Software Differs from Other Tools

DAPs differ from tools like [product analytics software](https://www.g2.com/categories/product-analytics) or [customer self-service tools](https://www.g2.com/categories/customer-self-service) by delivering actionable, in-app guidance rather than primarily analyzing behavior or housing content libraries. They function as a live instructional layer that proactively supports users during real-time interactions with software, and often integrate with [product analytics software](https://www.g2.com/categories/product-analytics), [survey software](https://www.g2.com/categories/survey), and [knowledge base solutions](https://www.g2.com/categories/knowledge-base-software).

### Insights from G2 on Digital Adoption Platform Software

Based on category trends on G2, DAPs' ability to streamline onboarding, surface bottlenecks in user journeys, and improve overall adoption of both internal and customer-facing tools, often noting time savings, reduced reliance on manual training, and improved clarity when navigating complex workflows.





## Category Overview

**Total Products under this Category:** 94


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 19,100+ Authentic Reviews
- 94+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Digital Adoption Platforms At A Glance

- **Leader:** [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews)
- **Highest Performer:** [Tango](https://www.g2.com/products/tango-tango/reviews)
- **Easiest to Use:** [Tango](https://www.g2.com/products/tango-tango/reviews)
- **Top Trending:** [Amplitude Guides and Surveys](https://www.g2.com/products/amplitude-guides-and-surveys/reviews)
- **Best Free Software:** [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews)


---

**Sponsored**

### Helpjuice

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing.



[Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1561&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=14432&secure%5Bresource_id%5D=1561&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-adoption-platform%2Fsmall-business&secure%5Btoken%5D=49de80394b86b4a0ebd89083999065b8fdd70dcfdd200f3cc0211255979159b7&secure%5Burl%5D=https%3A%2F%2Fhelpjuice.com%2F&secure%5Burl_type%5D=company_website)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [iorad](https://www.g2.com/products/iorad/reviews)
  iorad provides a simple solution for creating guided step-by-step tutorials, instructions and knowledgebase articles for any desktop or web application. Train employees on how to use the apps that power your organization or provide customers with guided tutorials on using a product, without ever having to take another screenshot. iorad captures everything the user does inside the capture frame and automatically breaks it down into step-by-step instructions. It knows where the actions took place, highlights them, and creates editable text instructions based on what the user clicked on. All text can be translated instantly with Google Translate by selecting a language from the list within the platform. iorad accommodates different learning styles by including methods such as try it - interactive, scroll it - list, watch it - video, slide it - slideshow, and do it - in app. There is also a mobile view for users who are on-the-go. All tutorials are automatically stored onto the iorad cloud, so users can copy and share the link or embed it on a website directly, with no uploading involved. Export as a Youtube video, word document, or link the tutorial to an integrated third party platform such as Seismic, Workramp, Zendesk, Salesforce, Guru, Freshdesk, Freshservice, ServiceNow, Atlassian, and several others.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **User Segmentation:** 5.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.8/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.4/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [iorad](https://www.g2.com/sellers/iorad)
- **Year Founded:** 2007
- **HQ Location:** Boston, US
- **Twitter:** @iorad (1,176 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/iorad/ (19 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 75% Mid-Market, 17% Small-Business


  ### 2. [Gainsight Product Experience](https://www.g2.com/products/gainsight-product-experience/reviews)
  Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 237

**User Satisfaction Scores:**

- **User Segmentation:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.7/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.5/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc)
- **Year Founded:** 2009
- **HQ Location:** San Francisco, CA
- **Twitter:** @GainsightHQ (13,148 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/841640/ (1,107 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, Product Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 61% Mid-Market, 20% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (6 reviews)
- Customer Engagement (4 reviews)
- Positive Experience (3 reviews)
- Reporting (3 reviews)
- Analytics (2 reviews)

**Cons:**

- Learning Curve (3 reviews)
- Learning Difficulty (3 reviews)
- Steep Learning Curve (3 reviews)
- Missing Features (2 reviews)
- Missing Functionality (2 reviews)

  ### 3. [EdCast MyGuide](https://www.g2.com/products/edcast-myguide/reviews)
  MyGuide by EdCast is a leading digital adoption platform that provides in-app guidance to users & employees and helps organizations secure a smooth digital transformation journey. MyGuide works like a GPS for software and provides its users contextual in-app audio/video help at the moment of need and help your users and employees complete complex app workflow. It acts like navigation for users on any web page or software and makes him/her perform complex steps in easy ways. It's easy to install and simple to use tool which can help companies achieve the adoption goals for their digital spend. Key Highlights of MyGuide: 1) Automation: MyGuide offers powerful automation mode which allows Machine to auto-create tours (in more than 10 languages) and AI-assisted mode which can auto-suggest tours based on customer workflow. MyGuide even offers self-driving software mode to enterprise customers. This ensures accurate process completion and productivity soaring. 2) Insights: MyGuide enables change managers to gain full visibility via reports & powerful dashboards into all user activities and provide adoption metrics so that decision-makers can make strategic & data-driven decisions to accelerate digital adoption. 3) Enterprise-Grade Security: The security needs of Enterprise customers are met by our certified, secure, reliable and scalable platform which is specific to the user's role, hierarchies, tasks, and device. MyGuide is available for Enterprise-grade customers where the users are spread across organization, SMB edition for small & medium businesses and lastly Freemium edition for freelancers focused on creating How-to Guides. In digital adoption life-cycle, MyGuide caters to different role levels like Trainers/Program Designers, Software End Users and Digital Transformation leaders/managers. 1. MyGuide Creator for Trainers/Program Designers - A typical day in the life of trainers revolves around creating program, content & providing training sessions. In spite of all the hard inputs by these roles, digital adoption at times is slow due to the absence of "in the moment" help or trainee retention. To solve this problem, we have MyGuide creator mode in our product using which trainers can create digital "how-to guides" by installing the MyGuide extension on Google Chrome. Creators can create interactive in-app guides for providing "in the moment" assistance to complete a specific software process task. Creators can create different types of steps like inline, message, video and branch steps to aid digital navigation for users. Creators can link guides, create push notifications and beacons when a user lands on a web page. For understanding the working of MyGuide creator in a better way, please request a demo by clicking on - https://ed.edcast.com/myguide-demo/ 2. MyGuide Player for End Users- The MyGuide player works at the user’s end as it helps the user to understand how a website or software flow works. A user can play the step by step guides for understanding how to complete any given task on any software. Alternatively, users can see the workflow beforehand in slide shows, videos or GIFs. It is available as an App exchange app and browser extension for Google Chrome, Internet Explorer, Firefox, Safari, and .JS file. Also, a user can download these guides in the following formats i.e. video file, ppt, gif, pdf, HTML and plain text. 3. MyGuide Insights- MyGuide Insights is used for analytics purposes and keeps a record of user behavior when they are using MyGuide. Whether creating guides or playing the guides, MyGuide analyzer keeps a track record of each and every activity. It helps the change managers have full visibility via reports & powerful dashboards into all user activities and adoption metrics so that you can make strategic & data-driven decisions to accelerate digital adoption. Schedule a demo today and see how MyGuide can add enormous value to your business - https://ed.edcast.com/myguide-demo/ MyGuide provides multilingual support for the player mode in 40+ languages which helps companies create guides in English and roll out to a global audience rapidly.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 21

**User Satisfaction Scores:**

- **User Segmentation:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.8/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [EdCast](https://www.g2.com/sellers/edcast-0c3b0520-fd8f-4271-8f26-2f0b35b52f85)
- **Year Founded:** 2014
- **HQ Location:** Mountain View, CA
- **Twitter:** @EdCast (7,037 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3752831/ (169 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 45% Small-Business, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Documentation (1 reviews)
- Easy Implementation (1 reviews)
- Easy Integrations (1 reviews)
- Easy Setup (1 reviews)

**Cons:**

- Difficult Customization (1 reviews)
- Integration Issues (1 reviews)
- Lack of Integration (1 reviews)
- Limited Customization (1 reviews)
- Limited Features (1 reviews)

  ### 4. [Inline Manual](https://www.g2.com/products/inline-manual/reviews)
  Engage and support customers through in-app tutorials Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthroughs, on-boarding guides, new features announcements, tooltips and manageable product documentation. Used and loved by small and big companies to get customers up to speed in no time, available for any web based product. All this without any coding.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 22

**User Satisfaction Scores:**

- **User Segmentation:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.2/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Inline Manual](https://www.g2.com/sellers/inline-manual)
- **Year Founded:** 2014
- **HQ Location:** London, United Kingdom
- **Twitter:** @InlineManual (1,168 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3299372/ (7 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 48% Small-Business, 35% Mid-Market


  ### 5. [Jimo](https://www.g2.com/products/jimo/reviews)
  Turn more users into power users with intelligent, no-code in-app experiences. Jimo is the AI-native Digital Adoption Platform built for B2B SaaS teams to drive more revenue, reduce churn, and delight customers by creating highly contextual in-app onboarding, nudges, and activation workflows. Without code, Product and Customer Success teams can build intelligent, in-app experiences that accelerate user onboarding, improve feature adoption, and reduce time-to-value. Jimo focused on: Low user engagement and high churn rates Overwhelming support queues with repetitive onboarding questions Poor feature adoption despite significant product investment Manual, non-scalable user activation processes Lack of actionable user behavior insights Smart Onboarding Flows: Personalized user journeys that adapt based on behavior Contextual Feature Nudges: AI-powered prompts that drive adoption at the right moment In-App Feedback Collection: Capture user insights directly within your product Product Announcements & Changelog: Keep users informed about new features and updates Behavioral Analytics: Understand how users interact with your product Trusted by leading product teams at Pennylane, Shippeo, and Zenchef, Jimo helps companies increase product usage by up to 60% while reducing time-to-value and support burden. Our Mission is to empower product, growth, and customer success teams to create frictionless user experiences that maximize engagement, retention, and revenue - no code required.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 35

**User Satisfaction Scores:**

- **User Segmentation:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.9/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Jimo](https://www.g2.com/sellers/jimo)
- **HQ Location:** Paris, Île-de-France
- **LinkedIn® Page:** https://www.linkedin.com/company/usejimo/ (19 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 63% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (13 reviews)
- Customer Support (7 reviews)
- Easy Implementation (5 reviews)
- Intuitive (5 reviews)
- Easy Setup (4 reviews)

**Cons:**

- Mobile App Limitations (2 reviews)
- Compatibility Issues (1 reviews)
- Complexity (1 reviews)
- Difficult Customization (1 reviews)
- Difficult Usability (1 reviews)

  ### 6. [Plotline](https://www.g2.com/products/plotline/reviews)
  Plotline is an engagement platform for consumer app companies. Product and marketing teams can configure highly customizable in-app journeys with drag-and-drop nudges, in-app stories, games, rewards, and surveys to improve feature adoption and drive conversions. No engineering or app releases needed.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 38

**User Satisfaction Scores:**

- **User Segmentation:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.3/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 5.0/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Plotline](https://www.g2.com/sellers/plotline)
- **Year Founded:** 2022
- **HQ Location:** Salt Lake City, Utah
- **LinkedIn® Page:** http://www.linkedin.com/company/plot-line (32 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Financial Services, Computer Software
  - **Company Size:** 59% Mid-Market, 38% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (13 reviews)
- Engagement (9 reviews)
- Personalization (8 reviews)
- Campaign Management (7 reviews)
- Customer Engagement (7 reviews)

**Cons:**

- Bug Issues (4 reviews)
- Software Bugs (4 reviews)
- Dashboard Issues (3 reviews)
- Missing Features (3 reviews)
- Software Glitches (3 reviews)

  ### 7. [Candu](https://www.g2.com/products/candu/reviews)
  Candu enables product & growth teams to design & embed content into existing products. Product-led companies like Gorgias, Vidyard & Make use Candu’s no-code editor to launch content like onboarding flows, checklists, homepages, and more, to drive growth in activation, conversion & retention rates. Teams can leverage user data from their tech stack to personalize their product’s UX & run growth experiments. Creating & launching native-looking, high-quality UX has never been faster or easier.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 43

**User Satisfaction Scores:**

- **User Segmentation:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.6/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 7.3/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 7.4/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Candu](https://www.g2.com/sellers/candu)
- **Year Founded:** 2019
- **HQ Location:** Oakland, US
- **Twitter:** @CanduLabs (309 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/candu-labs/ (20 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 49% Mid-Market, 47% Small-Business


#### Pros & Cons

**Pros:**

- Customization (2 reviews)
- Ease of Use (2 reviews)
- Automation (1 reviews)
- Customization Options (1 reviews)
- Easy Setup (1 reviews)


  ### 8. [HelpHero](https://www.g2.com/products/helphero/reviews)
  HelpHero enables businesses to build interactive, easy to follow product tours that help engage users from day one, and speed up feature adoption quicker than ever. Creating tours is fast, easy and affordable. No coding, design experience or big budgets required. All plans include advanced features like custom CSS, audience targeting, multi-page tours and more. HelpHero is trusted by user-driven businesses worldwide, from startups to enterprises. Free 14-day trial available. For more information visit https://helphero.co


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 18

**User Satisfaction Scores:**

- **User Segmentation:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.9/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.1/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [HelpHero](https://www.g2.com/sellers/helphero)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, CA
- **Twitter:** @GetHelpHero (34 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/36093495 (5 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 67% Small-Business, 33% Mid-Market


  ### 9. [Toonimo](https://www.g2.com/products/toonimo/reviews)
  User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives. For organizations that want to help bolster user adoption of new or currently used software solutions, but don’t want to force employees to sit through hours of eLearning modules or read user manuals, Toonimo offers powerful tools to add learning right into a layer on top of the software in real-time, allowing users to learn by doing, and fulfill tasks on the fly. Toonimo places the trainer next to you at the point of need using text bubbles, effects and audio creating an impactful self-serve environment. The result is a dramatic rise in user adoption, internal training cost savings enterprise wide, higher employee morale and increased efficiency fulfilling tasks. Use Cases : - Employee training - Onboard new customers - Reduce customer support - Improve website conversion - Change management Main Features: - Real time human voice guidance - Rich media effects - Step-by-step Walkthroughs - Self-service editor - Multi-language support - A/B testing - Reporting and analytics And much more.. Come learn more about Toonimo and request a free demo: https://www.toonimo.com/why-toonimo/


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **User Segmentation:** 9.4/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.6/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.8/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Toonimo](https://www.g2.com/sellers/toonimo)
- **Year Founded:** 2013
- **HQ Location:** New York, NY
- **Twitter:** @toonimo (401 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3305762/ (43 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 42% Small-Business, 42% Mid-Market


  ### 10. [ClickLearn](https://www.g2.com/products/clicklearn/reviews)
  ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-throughs, saving you 80% of the time you now spend creating them manually in Dynamics 365 F&O/CE/BC, Salesforce, Oracle, IFS, Acumatica, SAP and most of your other business systems. The ClickLearn solution produces your walk-throughs in eight different formats from a single source, including written documentation, hands-on-labs, videos with automated effects and voice over. On top of that ClickLearn has a User Experience Panel that guides the users within the live system. Simply record your work process in your business systems. With one click, ClickLearn produces your walk-throughs in all formats and in more than 45 languages and 135 dialects. It creates a complete e-learning portal with full tracking and scoring and upgrades your work instructions as you upgrade your business system with no manual effort on your part. Learn more and get a free trial or sign up for an informative webinar at: https://clicklearn.com/


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 40

**User Satisfaction Scores:**

- **User Segmentation:** 9.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.3/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.5/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [ClickLearn](https://www.g2.com/sellers/clicklearn)
- **Year Founded:** 2009
- **HQ Location:** Copenhagen K, DK
- **Twitter:** @ClickLearn (496 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/clicklearn/ (81 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 45% Enterprise, 40% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (6 reviews)
- Efficiency (4 reviews)
- Easy Creation (3 reviews)
- Training (3 reviews)
- Customer Support (2 reviews)

**Cons:**

- Audio Issues (2 reviews)
- Editor Issues (2 reviews)
- Limited Editing (2 reviews)
- Bug Issues (1 reviews)
- Compatibility Issues (1 reviews)

  ### 11. [Learning Pool - OnScreen Guides](https://www.g2.com/products/learning-pool-onscreen-guides/reviews)
  OnScreen is a Digital Adoption Platform for enterprise applications with deep integration with SAP ECC and S4HANA.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 15

**User Satisfaction Scores:**

- **User Segmentation:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.3/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.3/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [OnScreen](https://www.g2.com/sellers/onscreen)
- **HQ Location:** Tampa, FL
- **Twitter:** @onscreen (1 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13062178/ (28 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 47% Small-Business, 41% Mid-Market


  ### 12. [Custify](https://www.g2.com/products/custify/reviews)
  Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 487

**User Satisfaction Scores:**

- **User Segmentation:** 6.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Custify](https://www.g2.com/sellers/custify)
- **Year Founded:** 2017
- **HQ Location:** Bucharest, Romania
- **Twitter:** @CustifySRL (630 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18314355/ (47 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, Senior Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 63% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (123 reviews)
- Customer Support (83 reviews)
- Intuitive (54 reviews)
- Integrations (49 reviews)
- Automation (48 reviews)

**Cons:**

- Missing Features (30 reviews)
- Email Functionality (20 reviews)
- Limited Customization (20 reviews)
- Learning Curve (17 reviews)
- Not Intuitive (17 reviews)

  ### 13. [Totango](https://www.g2.com/products/totango/reviews)
  Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 1,137

**User Satisfaction Scores:**

- **User Segmentation:** 7.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 6.6/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 7.5/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Totango](https://www.g2.com/sellers/totango)
- **Company Website:** https://www.totango.com
- **Year Founded:** 2010
- **HQ Location:** New York, NY
- **LinkedIn® Page:** https://www.linkedin.com/company/760976/ (145 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, CSM
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 57% Mid-Market, 22% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (202 reviews)
- Customer Support (98 reviews)
- Helpful (98 reviews)
- Customization (97 reviews)
- Efficiency (94 reviews)

**Cons:**

- Learning Curve (83 reviews)
- Integration Issues (65 reviews)
- Missing Features (57 reviews)
- Limited Customization (49 reviews)
- Steep Learning Curve (49 reviews)

  ### 14. [Bento](https://www.g2.com/products/bento-bento/reviews)
  Bento is the only Everboarding platform! With Bento, create workflows for all parts of your customer lifecycle from onboarding to upsells. Guidance can look like tooltips or tours or even full product dashboards, all built by Bento with minimal engineering effort. We have enabled our SaaS customers to double their activation, generate thousands in sales pipeline, and save hours a week all from strategically placed and tailored in-app guides.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 25

**User Satisfaction Scores:**

- **User Segmentation:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.5/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.5/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Bento](https://www.g2.com/sellers/bento)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/66365976 (4 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 56% Mid-Market, 40% Small-Business


  ### 15. [InAppStory](https://www.g2.com/products/inappstory/reviews)
  InAppStory helps product and marketing teams communicate with users inside the app more frequently, interactively, and personally as mobile products become more complex and user journeys multiply. Combining in-app stories, messages, mini-games, and banners in one no-code platform, InAppStory lets teams publish and update content in minutes without waiting for app releases or additional development. Together, these capabilities help teams surface key journeys, offers, and communications, guide users to the next action, support onboarding, gather feedback, and improve retention with measurable results. Key Features Instant content publishing within the app: Content can be edited and launched in minutes – without app updates, releases or additional development. Dynamic communication sequences: Teams can launch contextual communication sequences triggered by user behaviour and app events. Ability to collect and use customer data in communications: Teams can collect zero-party data through interactive widgets and use it alongside segments to tailor in-app content for different users. 15+ widgets: Over 15 ready-made interactive widgets (polls, surveys, countdowns, swipe-ups and more) allow you to turn in-app content into richer, more interactive communication experiences without coding. 6 in-app communication formats in a single platform: Stories, banners, in-app messages, mini-games, pop-ups and bottom sheets can be launched and managed from a single no-code builder. Mini-game builder: 10+ built-in mechanics, including Wheel of Fortune, Slicer, Match 3, etc. help teams launch promotional games inside the app without custom development. Analytics: A built-in analytics dashboard helps teams measure how in-app communications perform, track user interactions, and see which messages, formats, and campaigns drive results.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 60

**User Satisfaction Scores:**

- **User Segmentation:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.9/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [InAppStory](https://www.g2.com/sellers/inappstory)
- **Year Founded:** 2021
- **HQ Location:** Lisbon, PT
- **Twitter:** @inappstory (73 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/inappstory/ (23 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Marketing and Advertising, Computer Software
  - **Company Size:** 37% Enterprise, 35% Small-Business


#### Pros & Cons

**Pros:**

- Customer Engagement (11 reviews)
- Engagement (11 reviews)
- Audience Engagement (8 reviews)
- Versatility (5 reviews)
- Efficiency (4 reviews)

**Cons:**

- Implementation Difficulties (1 reviews)
- Integration Issues (1 reviews)
- Lack of Guidance (1 reviews)
- Lack of Integrations (1 reviews)
- Learning Curve (1 reviews)

  ### 16. [Newired](https://www.g2.com/products/newired/reviews)
  Newired is a Digital Adoption Solution designed to drive true User Enablement, empowering individuals not just to use software, but to excel with it. This innovative platform focuses on enhancing user experience by providing real-time, in-app, step-by-step support, ensuring that assistance is available precisely when and where it is needed. By bridging the gap between users and complex software systems, Newired facilitates a smoother transition into new tools and processes. Targeted at business process owners, HR trainers, and other professionals involved in user training and support, Newired transforms traditional manuals and support materials into interactive, contextual experiences. This shift from static documentation to dynamic guidance allows organizations to create a more engaging learning environment. With the integration of Newired AI, the platform's guidance becomes not only smarter and adaptive but also instantly accessible, ensuring that users receive the right support at critical moments in their workflow. Key features of Newired include its ability to deliver contextual help directly within applications, which significantly reduces the learning curve associated with new software. Users can complete tasks more efficiently, leading to faster onboarding and a decrease in errors. The platform enhances productivity by allowing users to focus on their work rather than searching for help or navigating cumbersome manuals. Additionally, Newired requires no coding or system changes, making it an accessible solution for organizations looking to improve user performance without extensive technical resources. The benefits of using Newired extend beyond initial training; it fosters continuous user performance across any web-based application. This ongoing support ensures that users can adapt to changes and updates in software seamlessly, maintaining high levels of efficiency and satisfaction. Whether organizations are launching new tools or training new teams, Newired stands out as a comprehensive solution that not only accelerates performance but also ensures that no user is left behind in the digital transformation journey.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **User Segmentation:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Newired](https://www.g2.com/sellers/newired)
- **Company Website:** https://www.newired.com
- **Year Founded:** 2017
- **HQ Location:** Torino, IT
- **Twitter:** @Newired_ (57 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/11081810/ (23 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 45% Small-Business, 36% Mid-Market


  ### 17. [Apxor](https://www.g2.com/products/apxor/reviews)
  Apxor is a pioneering no-code digital nudging platform, designed for product and growth teams of consumer apps and websites to help increase retention and revenue. Apxor helps in enhancing user experience and engagement through contextual feature discovery and education. This enables products to onboard and activate users quickly, and create contextual guidance which minimizes funnel drop-offs. Apxor’s technology centers around intelligent user engagement solutions. It provides features like Picture-In-Picture Videos, Tooltips, Coachmarks, Badges, Walkthroughs, Micro surveys and more, which are aimed at enhancing user onboarding, feature discovery, and overall app engagement. Apxor nudges are reaching more than 20 million users every day. Apxor is trusted by Unicorn brands like Dream11, Vedantu, Porter and enterprises like GCash, ICICI bank and more, to improve their in-app experience, and increase retention and revenue.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **User Segmentation:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.8/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 7.8/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Apxor Technologies Pvt Ltd](https://www.g2.com/sellers/apxor-technologies-pvt-ltd)
- **Year Founded:** 2015
- **HQ Location:** Hyderabad, Telangana
- **Twitter:** @apxormobile (142 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/apxor/ (49 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 57% Small-Business, 21% Enterprise


  ### 18. [OnRamp](https://www.g2.com/products/onramp-technology/reviews)
  OnRamp is an intelligent customer onboarding and engagement solution designed to help businesses streamline their customer success processes. By automating the onboarding project kick-off directly from the CRM, OnRamp enables organizations to provide a more efficient and personalized experience for their customers. This software solution focuses on reducing the time it takes for customers to realize value from a product or service, thereby minimizing churn risk and fostering long-term relationships. Targeted primarily at customer success teams, OnRamp is particularly beneficial for companies that prioritize customer engagement and retention. It caters to a diverse range of industries, including SaaS, e-commerce, and service-based businesses, where effective onboarding is crucial for maximizing customer satisfaction and loyalty. The platform's personalized workflows guide customers through the onboarding process, ensuring that they receive the support and resources they need at every stage of their journey. Key features of OnRamp include real-time visibility into onboarding progress, inline collaboration tools, and usage insights that keep customers engaged. The ability to monitor onboarding milestones and track customer interactions allows businesses to proactively address any challenges that may arise, further enhancing the customer experience. Additionally, the scalable workflows offered by OnRamp enable organizations to deliver a high-touch experience without the need for increasing headcount, making it a cost-effective solution for managing customer success initiatives. By leveraging OnRamp, companies can achieve faster onboarding times, higher product adoption rates, and stronger customer relationships. The platform not only helps in retaining existing customers but also supports revenue growth through expansion opportunities. As businesses utilize OnRamp to enhance their customer engagement strategies, they can expect measurable improvements in customer satisfaction and loyalty, ultimately transforming customer success into a sustainable growth engine.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 191

**User Satisfaction Scores:**

- **User Segmentation:** 8.4/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.5/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.5/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [OnRamp Technology, Inc.](https://www.g2.com/sellers/onramp-technology-inc)
- **Company Website:** https://www.onramp.us
- **Year Founded:** 2019
- **HQ Location:** Boston, US
- **LinkedIn® Page:** https://www.linkedin.com/company/team-onramp/ (56 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Implementation Specialist, Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 49% Mid-Market, 47% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (39 reviews)
- Customer Support (23 reviews)
- Efficiency (19 reviews)
- Task Management (19 reviews)
- Team Collaboration (18 reviews)

**Cons:**

- Missing Features (17 reviews)
- Learning Curve (13 reviews)
- Missing Functionality (11 reviews)
- Limited Customization (10 reviews)
- Task Management (9 reviews)

  ### 19. [Ziplyne](https://www.g2.com/products/ziplyne/reviews)
  Ziplyne, a Digital Adoption Platform that enables you, your customers and employees to navigate the hills and valleys of The SaaS Terrain. Use Ziplyne Guide to facilitate the User Experience for those visiting your site; Ziplyne Trainer over business applications to maximize employee use and efficiency; And Ziplyne Master for the complete Omnichannel All-In-1 Solution: Support Onboarding Adoption Retention Ziplyne...It's Time to SOAR!!


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **User Segmentation:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Ziplyne](https://www.g2.com/sellers/ziplyne)
- **Year Founded:** 2017
- **HQ Location:** New York City, New York
- **Twitter:** @ziplyne (80 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ziplyne (18 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 70% Small-Business, 20% Mid-Market


  ### 20. [AvePoint Confidence Platform](https://www.g2.com/products/avepoint-confidence-platform/reviews)
  AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes approximately 6,000 MSPs, VARs, and SIs, and our solutions are available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 115

**User Satisfaction Scores:**

- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [AvePoint](https://www.g2.com/sellers/avepoint)
- **Company Website:** https://www.avepoint.com/
- **Year Founded:** 2001
- **HQ Location:**  Jersey City, NJ
- **Twitter:** @AvePoint (9,770 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/46024/ (2,485 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Mid-Market, 28% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (64 reviews)
- Cloud Backup (29 reviews)
- Backup Frequency (25 reviews)
- Security (25 reviews)
- Easy Setup (22 reviews)

**Cons:**

- Expensive (12 reviews)
- Backup Issues (10 reviews)
- Poor Customer Support (9 reviews)
- Slow Performance (9 reviews)
- Technical Issues (9 reviews)

  ### 21. [FROGED](https://www.g2.com/products/froged/reviews)
  FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions, always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: - Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. - Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. - AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools. FROGED is the only platform that merges real Human Touch with Artificial Intelligence, turning customer service from a cost center into a revenue generator.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **User Segmentation:** 8.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.3/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.0/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [FROGED TECHNOLOGIES S.L.](https://www.g2.com/sellers/froged-technologies-s-l)
- **Year Founded:** 2019
- **HQ Location:** Malaga, Spain
- **Twitter:** @FrogedEN (273 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/froged-com/ (16 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 71% Small-Business, 29% Mid-Market


  ### 22. [Oracle Guided Learning](https://www.g2.com/products/oracle-guided-learning/reviews)
  Oracle Guided Learning is a digital adoption platform that delivers in-application guidance to help organizations accelerate, scale, and measure adoption across their cloud applications. The platform gives administrators an efficient way to educate users, communicate updates, personalize guidance, reinforce behavior, gather feedback, and measure adoption outcomes, with AI-powered tools that place resources in the flow of work, when and where users need them.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 8

**User Satisfaction Scores:**

- **User Segmentation:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 7.8/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle (827,310 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (199,301 employees on LinkedIn®)
- **Ownership:** NYSE:ORCL

**Reviewer Demographics:**
  - **Company Size:** 75% Enterprise, 13% Mid-Market


  ### 23. [Helppier](https://www.g2.com/products/helppier-helppier/reviews)
  The solution is simple: if online users (customer or employees) are lost on a website, platform or web app, with Helppier, they can access the information they need right when need it, before contacting support. Helppier is a UX tool that allows creating interactive user guides for web platforms, without any coding. It allows creating product tours and contextual tooltips, integrating Knowledge Bases, and even tracking performance. Build a help center without leaving your website.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **User Segmentation:** 9.4/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.4/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Helppier](https://www.g2.com/sellers/helppier-ba726928-3e1b-4be8-af27-2b49aa0b77cf)
- **Year Founded:** 2015
- **HQ Location:** Porto, PT
- **Twitter:** @helppierhq (299 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/helppier/ (9 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Small-Business, 17% Enterprise


  ### 24. [Kompassify](https://www.g2.com/products/kompassify/reviews)
  Kompassify is a no-code Digital Adoption Platform that helps Startups and SMBs increase their activation and feature adoption rates by allowing them to build fully personalized user onboarding experiences and widgets like onboarding checklists, onboarding progress bars, in-app product tours, and announcements.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **User Segmentation:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.7/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Kompassify sarl](https://www.g2.com/sellers/kompassify-sarl)
- **HQ Location:** Paris, FR
- **Twitter:** @kompassify (23 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kompassify (4 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 33% Small-Business, 33% Mid-Market


  ### 25. [uPerform](https://www.g2.com/products/uperform/reviews)
  uPerform® is a healthcare-focused digital adoption and learning platform, recognized as 2026 Best in KLAS, that helps health systems manage constant technology change while improving clinician adoption and training efficiency. uPerform delivers AI-powered, role-based learning directly within the EHR and other critical healthcare systems, so clinicians get the right guidance at the moment of need—without leaving their workflow. This reduces frustration, increases confidence, and helps clinicians stay focused on patient care instead of navigating complex systems. For Education, IT, and Clinical Informatics teams, uPerform provides a single, unified platform to create, manage, and deliver training, performance support, and change communications at scale. Teams can support onboarding, go-lives, system upgrades, and continuous optimization without relying on disconnected tools or manual processes. uPerform supports the entire learning lifecycle. Authors and subject matter experts can quickly capture workflows, create step-by-step guidance, and publish updates as systems evolve—ensuring training content stays accurate, current, and aligned with real clinical processes. By embedding learning and support directly into daily workflows and simplifying training operations, uPerform helps health systems accelerate time to proficiency, reduce help desk and at-the-elbow support, improve user experience, and scale training efficiently across the enterprise.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 25

**User Satisfaction Scores:**

- **Ease of Use:** 7.8/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [uPerform](https://www.g2.com/sellers/uperform)
- **Company Website:** https://www.uperform.com/
- **HQ Location:** Elkridge, MD
- **Twitter:** @uPerformApp (753 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/uperform-training-and-support/ (94 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 64% Enterprise, 21% Mid-Market




## Parent Category

[Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)



## Related Categories

- [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
- [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization)
- [Product Analytics Software](https://www.g2.com/categories/product-analytics)



---

## Buyer Guide

### What You Should Know About Digital Adoption Platforms

### Digital Adoption Platforms: Analyst Takeaways from G2’s Review Data

Digital adoption platforms (DAPs) help people actually _use_ the software their company invests in. That’s the simplest way to put it. Whether it’s onboarding new employees, training users on updated features, or supporting customer self-service, DAPs reduce friction and make digital tools easier to understand and navigate, without relying on constant human intervention.

After reading through thousands of reviews in this category, what stands out is how much teams rely on these tools behind the scenes. What might seem like minor inefficiencies quickly add up, especially in fast-moving environments. That’s why DAPs often become foundational, whether you’re a [small business](https://www.g2.com/categories/digital-adoption-platform/small-business)trying to scale without expanding headcount or an[enterprise](https://www.g2.com/categories/digital-adoption-platform/enterprise) managing complex systems and global teams.

Digital adoption platforms are most common in SaaS, IT, healthcare, and finance, but any industry rolling out new tools or processes can benefit. Product teams use them to boost feature adoption. HR and L&D teams use them for employee training. Customer success teams use them to reduce support tickets. The use cases are broad, but the goal is the same: help people do more, faster, with less confusion.

### What I Often See in Digital Adoption Platforms

#### Pros: What Users Consistently Appreciate

- **Built-in browser extensions:** Many users highlight the convenience of browser-based extensions that let them test flows directly within their own environments. This speeds up development and lowers the barrier for non-technical teams.

_“What you see is what you get. The Chrome add-on builder tool is exactly what our team was looking for in terms of creating new experiences, and it also allowed us to get a sense for the platform before we bought it. The analytics and A/B testing features are also giving us exactly what we need. We're new to the platform, but so far, so good!”_-[Lucas K., Appcues Review](https://www.g2.com/products/appcues/reviews/appcues-review-11103993)

- **Customization and flexibility:** I’ve seen strong appreciation for platforms that allow teams to tailor onboarding flows, tooltips, and user guides to fit their specific use cases, whether for internal employee training or customer onboarding.

_“We’re very pleased with our experience using Usetiful. The tool offers powerful capabilities for onboarding and integrates seamlessly with our existing systems. The level of customization available has allowed us to tailor the experience precisely to our needs, and overall, the platform has been smooth and reliable. We’ve also been impressed by the responsiveness of both the product and customer success teams—they’ve been quick to support and adapt to our requirements.”-_ [Emily S., Usetiful Review](https://www.g2.com/products/usetiful/reviews/usetiful-review-11095840)

- **No-code onboarding and checklist creation:** Ease of use is a big deal here. Users love being able to create onboarding checklists and tooltips without having to involve engineering, especially for fast-moving teams.

_“UserGuiding for me is a powerful and user-friendly tool that makes onboarding and user engagement seamless, even for non-technical teams. One of its advantages is its no-code setup, allowing me and my colleagues to create interactive product tours and onboarding checklists without needing developer resources. The drag-and-drop interface is very intuitive, making it easy to design and implement guides tailored to different user needs._

_Another highlight for us is its customisation and segmentation features, which let me personalize onboarding experiences based on user behavior. This ensures that new users receive relevant guidance, improving retention and reducing churn. Additionally, UserGuiding’s analytics provide valuable insights into how users interact with the guides, helping businesses optimize their onboarding flows and identify areas for improvement.”_ -[Onur N., UserGuiding Review](https://www.g2.com/products/userguiding/reviews/userguiding-review-10796423)

#### Cons: Where Many Platforms Fall Short

- **Limited or uneven analytics:** While most DAPs offer some reporting, users often feel it’s not deep or consistent enough across features.

_“We don't have access to the same analytics functionality in our launchpads - which would be nice to have.”_- [Lucas K., Appcues Review](https://www.g2.com/products/appcues/reviews/appcues-review-11103993)

- **Technical complexity:** While many tools claim to be no-code, users find that advanced features still require IT support or come with a learning curve.

_“I graded Whatfix with 8 out of 10 on a satisfaction scale. While I appreciate the solution's analytics and real-time guidance, I dislike the very technical aspect of the process. It often requires IT support and cannot be completely standalone. From content creation with separators to analytics, it demands more learning by doing than I would prefer, given other business priorities.”_- [Helena D., Whatfix Review](https://www.g2.com/products/whatfix/reviews/whatfix-review-11103152)

- **Lack of templates:** Some users feel overwhelmed when getting started, especially if the platform lacks pre-built templates or intuitive flows.

_“It takes time to learn the flow creation process. Not enough pre-made templates to get an idea of how a flow should look.”_-[](https://www.g2.com/products/appcues/reviews/appcues-review-11106688)[Isaiah F., Appcues Review](https://www.g2.com/products/appcues/reviews/appcues-review-11106688)

### My Expert Takeaway on Digital Adoption Platforms in 2025

One of the most useful patterns I’ve seen in reviews is how digital adoption platforms evolve over time. They might start as onboarding tools, but the real value kicks in later, when teams use them to address recurring issues like support bottlenecks, unclear workflows, or underused features. What begins as a setup solution quickly becomes an ongoing support system that helps users navigate the product without always relying on engineering.

The numbers reflect that sustained value: a **4.66 average rating** , **6.28/7 for ease of use** , **6.6/7 for support** , and a **9.3/10 likelihood to recommend**. That’s impressive, especially for tools designed to run in the background.

I’ve seen these platforms work best in fast-changing environments, SaaS, IT, and healthcare, where the pace of product updates makes traditional training hard to keep up. When users need help, they need it in the product, in real time.

That said, digital adoption works best when it’s treated as an ongoing system, not a one-time setup. The more teams invest in keeping guidance relevant and responsive, the more impact they see on user satisfaction, support load, and product engagement.

[Jaya Bordoloi](https://learn.g2.com/author/jaya-bordoloi)