--- title: Pendo Reviews meta\_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1808 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1808 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- ### Pendo Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Pendo, finding it simple to implement features and engage customers effectively. [(202 mentions)](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1627039&qs=pros-and-cons#reviews) Users value the **seamless integration of analytics and in-app guidance** , enhancing both user understanding and engagement. [(165 mentions)](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1627221&qs=pros-and-cons#reviews) Users value the **seamless integration of analytics and in-app guidance** , enhancing understanding and user engagement significantly. [(122 mentions)](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1627885&qs=pros-and-cons#reviews) Users value the **exceptional customer support** and the intuitive features that enhance user engagement and analytics. [(116 mentions)](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1625493&qs=pros-and-cons#reviews) Users love the **seamless integration** of analytics and in-app guidance in Pendo, enhancing user engagement effortlessly. [(99 mentions)](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1626408&qs=pros-and-cons#reviews) Users find Pendo lacks **essential features** , hindering user segmentation and complicating survey analysis and management. [(67 mentions)](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1627113&qs=pros-and-cons#reviews) Users face **deletion recovery challenges** with Pendo, wishing for more self-service options to manage their guides. [(63 mentions)](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1622857&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Pendo, finding initial setup and customization confusing and time-consuming. [(59 mentions)](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1625117&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with Pendo, requiring significant time and effort to master the platform. [(47 mentions)](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1622691&qs=pros-and-cons#reviews) Users experience **data inaccuracy** issues with Pendo, leading to frustration and complicating effective usage of the platform. [(44 mentions)](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1626980&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Pendo ##### 1. Ease of Use Users appreciate the **ease of use** of Pendo, finding it simple to implement features and engage customers effectively. [ See 202 mentions ](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1627039&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Platform with Customization, Lacks Notification Features" What do you like about Pendo? I find Pendo easy to use, and I appreciate its level of customization, which helps me be good at my job. I love the segments and guides, as they provi ![Emma P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma P.") EP Emma P. Mid-Market (51-1000 emp.) 4.0/5 "Effective Onboarding, Needs Better Metrics" What do you like about Pendo? I use Pendo for in-app guides, personalized resource hubs, onboarding guides, and release tooltips. I really like the segmenting and guide goals becau ##### 2. Insights Users value the **seamless integration of analytics and in-app guidance** , enhancing both user understanding and engagement. [ See 165 mentions ](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1627221&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Platform with Customization, Lacks Notification Features" What do you like about Pendo? I find Pendo easy to use, and I appreciate its level of customization, which helps me be good at my job. I love the segments and guides, as they provi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Clear Insights Into User Time Spent and Next Steps" What do you like about Pendo? i like the ability to see where and when users spend most time in Sightly's Brand Mentality platform and i'm able to see their next steps and workflow ##### 3. Analytics Users value the **seamless integration of analytics and in-app guidance** , enhancing understanding and user engagement significantly. [ See 122 mentions ](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1627885&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Platform with Customization, Lacks Notification Features" What do you like about Pendo? I find Pendo easy to use, and I appreciate its level of customization, which helps me be good at my job. I love the segments and guides, as they provi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Pendo provided great solutions for our business with little technical work to implement." What do you like about Pendo? The small amount of technical work needed to get started. Great user interface. Very easy for non-technical people to configure analytics. WYSWYG edit ##### 4. Features Users value the **exceptional customer support** and the intuitive features that enhance user engagement and analytics. [ See 116 mentions ](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1625493&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Platform with Customization, Lacks Notification Features" What do you like about Pendo? I find Pendo easy to use, and I appreciate its level of customization, which helps me be good at my job. I love the segments and guides, as they provi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Pendo Makes It Easy to Show Targeted Messages Across Your Website and App" What do you like about Pendo? Pendo makes it easy to deliver targeted messages across different areas of our application. They have a great analytics tool, and the in-app guides ar ##### 5. Positive Experience Users love the **seamless integration** of analytics and in-app guidance in Pendo, enhancing user engagement effortlessly. [ See 99 mentions ](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1626408&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Platform with Customization, Lacks Notification Features" What do you like about Pendo? I find Pendo easy to use, and I appreciate its level of customization, which helps me be good at my job. I love the segments and guides, as they provi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Excellent In-App Experience with Powerful User Customization" What do you like about Pendo? Excellent in app experience! I love the being able to customize our user's experience on our platform. ### 5 Cons or Disadvantages of Pendo ##### 1. Missing Features Users find Pendo lacks **essential features** , hindering user segmentation and complicating survey analysis and management. [ See 67 mentions ](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1627113&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Platform with Customization, Lacks Notification Features" What do you dislike about Pendo? I think Pendo needs to build out its notification functionality. I'd like to be notified of certain behaviors, like the submission of guide polls, thr ![Emma P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma P.") EP Emma P. Mid-Market (51-1000 emp.) 4.0/5 "Effective Onboarding, Needs Better Metrics" What do you dislike about Pendo? GUIDE METRICS!!! We need better guide metrics, especially with guide goals on embedded guides. AND dashboards need the ability to compare guides and h ##### 2. Limitations Users face **deletion recovery challenges** with Pendo, wishing for more self-service options to manage their guides. [ See 63 mentions ](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1622857&qs=pros-and-cons#reviews) See Related User Reviews ![Emma P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma P.") EP Emma P. Mid-Market (51-1000 emp.) 4.0/5 "Effective Onboarding, Needs Better Metrics" What do you dislike about Pendo? GUIDE METRICS!!! We need better guide metrics, especially with guide goals on embedded guides. AND dashboards need the ability to compare guides and h ![Darshan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darshan K.") DK Darshan K. Mid-Market (51-1000 emp.) 4.5/5 "Strong tool for understanding user behavior and improving adoption" What do you dislike about Pendo? Some reports can feel a bit complex to set up, and some deeper analysis takes time to learn. More flexibility and simpler reporting would make it easi ##### 3. Learning Curve Users face a **steep learning curve** with Pendo, finding initial setup and customization confusing and time-consuming. [ See 59 mentions ](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1625117&qs=pros-and-cons#reviews) See Related User Reviews ![Angeline T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angeline T.") AT Angeline T. Mid-Market (51-1000 emp.) 4.0/5 "Powerful Tracking, But Documentation Needs Work" What do you dislike about Pendo? I think Pendo's documentations need to improve a little bit more because it is actually difficult to understand what's going on. Just by reading docum ![Darshan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darshan K.") DK Darshan K. Mid-Market (51-1000 emp.) 4.5/5 "Strong tool for understanding user behavior and improving adoption" What do you dislike about Pendo? Some reports can feel a bit complex to set up, and some deeper analysis takes time to learn. More flexibility and simpler reporting would make it easi ##### 4. Steep Learning Curve Users experience a **steep learning curve** with Pendo, requiring significant time and effort to master the platform. [ See 47 mentions ](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1622691&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Clear Insights Into User Time Spent and Next Steps" What do you dislike about Pendo? sometimes it is hard to navigate the Pendo and I get lost of where I am and there are alot of columns that don't make sense ![Angeline T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angeline T.") AT Angeline T. Mid-Market (51-1000 emp.) 4.0/5 "Powerful Tracking, But Documentation Needs Work" What do you dislike about Pendo? I think Pendo's documentations need to improve a little bit more because it is actually difficult to understand what's going on. Just by reading docum ##### 5. Data Inaccuracy Users experience **data inaccuracy** issues with Pendo, leading to frustration and complicating effective usage of the platform. [ See 44 mentions ](https://www.g2.com/products/pendo-io-pendo/reviews?filters%5Bsentiment_snippet%5D=1626980&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Platform with Customization, Lacks Notification Features" What do you dislike about Pendo? I think Pendo needs to build out its notification functionality. I'd like to be notified of certain behaviors, like the submission of guide polls, thr ![Emma P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma P.") EP Emma P. Mid-Market (51-1000 emp.) 4.0/5 "Effective Onboarding, Needs Better Metrics" What do you dislike about Pendo? GUIDE METRICS!!! We need better guide metrics, especially with guide goals on embedded guides. AND dashboards need the ability to compare guides and h AN Verified User in Computer Software 7/12/2026 "Powerful platform with a learning curve and room for improvement" 3.5/5 What do you like best about Pendo? Pendo brings product analytics, user segmentation, and in-app guidance together in one platform, which makes it easier to understand user behavior and drive adoption. The no-code guide builder is useful for many common scenarios, and the targeting capabilities are flexible. Once it's set up properly, it can become a valuable tool for product teams and customer success teams. Review collected by and hosted on G2.com. What do you dislike about Pendo? The platform has a noticeable learning curve, especially for new users. Creating polished guides and managing them at scale can become time-consuming, and some customization options are limited. The interface can feel overwhelming because many features are spread across different areas. I would also like to see stronger AI-assisted authoring, better workflow automation, and a more intuitive overall experience. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Pendo helps us improve first-time user experiences by guiding users through key workflows and features. It also helps us create targeted user segments, deliver relevant in-app messages, and understand how different groups engage with the product. Features such as guides, tooltips, and product analytics make it easier to support adoption without depending on engineering for every update. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Gonzalo M. G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gonzalo M. G.") GG Gonzalo M. G. UX Researcher Enterprise (\> 1000 emp.) 4/18/2026 "Insightful Tool with Steep Learning Curve" 3.5/5 What do you like best about Pendo? I use Pendo to check customer satisfaction scores and draw insights from them, which I find quite useful. It's great for seeing the way users engage with our platform easily and helps me analyze how users interact with the product, including the percentage of users accessing certain parts. I also use Pendo as an intercept tool for surveys, which is handy. Additionally, Pendo has really helped with onboarding by directing us to specific bottlenecks and reducing friction. Review collected by and hosted on G2.com. What do you dislike about Pendo? The support is pretty much lacking. People from Pendo don't seem to know what you're asking them for. Also, there's a steep learning curve. Setting it up was pretty hard, and it took a long time to get it going. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to check customer satisfaction scores and analyze user behavior. It helps us see how users interact with our platform and understand usage patterns, aiding in developing effective research directions and minimizing onboarding friction. Review collected by and hosted on G2.com. Show More 4/23/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/7/2026 "Effective In-App Guides and Powerful Analytics for Understanding User Behavior" 4/5 What do you like best about Pendo? We’ve had a good experience with Pendo, even though we don’t use all of its features. We primarily use Guides to display in-app notifications about new features, planned maintenance, or temporary issues, and they’ve been very effective for communicating with users. The Analytics section is also useful, especially because it allows filtering by multiple parameters and provides insights into user activity, including which areas of the site users interact with. Session Replay is the most valuable feature in my opinion, as it makes troubleshooting and understanding user behavior much easier. Unfortunately, it’s not included in our current package, but I believe it should be considered an essential feature. Review collected by and hosted on G2.com. What do you dislike about Pendo? Session Replay is the most valuable feature in my opinion, but it's a paid upgrade :( Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Analytics, understanding user behavior, in-app communication with customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Emma P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma P.") EP Emma P. Content Strategist Mid-Market (51-1000 emp.) 9/18/2025 "Effective Onboarding, Needs Better Metrics" 4/5 What do you like best about Pendo? I use Pendo for in-app guides, personalized resource hubs, onboarding guides, and release tooltips. I really like the segmenting and guide goals because they help in delivering the right communications to the right users and tracking the success of those guides. Pendo makes getting communications and training to the right people at the right time easy. Review collected by and hosted on G2.com. What do you dislike about Pendo? GUIDE METRICS!!! We need better guide metrics, especially with guide goals on embedded guides. AND dashboards need the ability to compare guides and highlight guides that need work/need to be looked at. Better auditing metrics IN THE PRODUCT, a LOT of manual work is required to highlight guides that may have issues and what those issues might be. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to ensure communication and training reach the right people at the right time, delivering precise messages to users and tracking guide success. Review collected by and hosted on G2.com. Show More 3/25/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Zack H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zack H.") ZH Zack H. UX Data Analyst Mid-Market (51-1000 emp.) 6/29/2023 "Pendo is Top Notch!" 5/5 What do you like best about Pendo? Pendo opens up a world of data that was usually behind the wall of dev/eng. With the power Pendo provides on insights within your product(s) you can use that to leverage meaningful ways to engage your customers and find direct insight from them. This in turn lets you get feedback from your customers to make informed decisions on what to create next. Review collected by and hosted on G2.com. What do you dislike about Pendo? There is not much I dislike about Pendo to be honest. The NPS is going through a growing phase at the moment, but with that comes a lot more power behind it, just growing pains here and there. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Becoming more transparent with our customers and providing them help on-demand. That was the first and pretty much easiest way to make Pendo a win right out the gate! Review collected by and hosted on G2.com. Show More 3/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shaune P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaune P.") SP Shaune P. 5/27/2026 "Great product & amazing team" 5/5 What do you like best about Pendo? The information is SOOOOO valuable. I wish we could better leverage the tool as I genuinely believe it's what's needed to help our company and our CS function grow. Review collected by and hosted on G2.com. What do you dislike about Pendo? There's a lot here; I'm sure we're not using anything to the degree that we could (our fault, not Pendo's). But, we've had amazing support from our account team (past and present) and we're working on a path forward together. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Product usage from different roles; would love to get to the point where we can identify specific users (by email) that are doing things in the platform so we could then run some targeted scaled motions. SFDC and totango need to be set up as well. Huge shout out to Alessia and Rosie (previous team), Aldo, Charlie and Benoit for all the support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Darshan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darshan K.") DK Darshan K. Associate GTM Engineer Automotive Mid-Market (51-1000 emp.) 1/27/2026 "Strong tool for understanding user behavior and improving adoption" 4.5/5 What do you like best about Pendo? I like how easy it is to see feature usage and user behavior in one place with Pendo. The in-app guides and feedback tools are especially helpful for improving adoption without extra effort. They let us guide users inside the product and collect feedback in real time, so users don't get stuck and we don't have to rely only on support tickets or surveys. Review collected by and hosted on G2.com. What do you dislike about Pendo? Some reports can feel a bit complex to set up, and some deeper analysis takes time to learn. More flexibility and simpler reporting would make it easier to use day to day. The initial setup was fairly straightforward, but getting most value out of advanced features took some time and learning. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to track feature usage and gather in-app feedback, which helps improve product adoption and make data-driven decisions. It removes guesswork by showing how users actually interact with the product, and the in-app guides and feedback tools enhance user experience without extra effort. Review collected by and hosted on G2.com. Show More 2/2/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 1/30/2026 "Data driven product experience, Pendo Turning user behavior into strategic roadmaps" 4.5/5 What do you like best about Pendo? I love the level of detail in the "Feature Use" analytics, which lets me see exactly how many accounts are interacting with specific UI elements like the "Date Range Document". The NPS dashboard is also incredibly intuitive, offering a clear visual breakdown of promoters, passives, and detractors, along with real-time response rates. Overall, it’s a powerful all-in-one solution that helps turn complex user behavior data into actionable product insights. Review collected by and hosted on G2.com. What do you dislike about Pendo? The initial feature tagging in the app can be a bit finicky at times, especially if your application uses complex CSS selectors or includes dynamic elements. I’ve also noticed that the dashboard can occasionally take a few extra seconds to fully populate when switching between higher-volume data modules like “Visitors” and “Paths.” Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Pendo has solved our “data blindness” by giving us a single source of truth for how our users actually experience our product day to day. It has removed the need for manual NPS surveys by automating the feedback loop directly within the user workflow. This has had a direct impact on our engineering roadmap, since we can now prioritize feature fixes based on real usage data instead of relying on internal assumptions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ryan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan W.") RW Ryan W. Developer 5/28/2026 "Platform Advancing, But Difficult to Use" 3.5/5 What do you like best about Pendo? Pendo is an all-in-one solution for Product and Success teams. I have visibility into my user base activity in my product, session replay capability, and a product feedback portal. All of this in one platform provides a lot of value and time savings to our team. Review collected by and hosted on G2.com. What do you dislike about Pendo? Usability has always been a headache. We've been a Pendo customer for many years. Set-up and implementation of the core product and new add-ons is cumbersome and difficult. The Replay module is an exception to that. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Pendo helps our Product team understand software usage by person and account. It helps us with visibility into improvements needed as we prioritize our product roadmap. It also helps our Services team understand account usage and health to better serve our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Andre S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andre S.") AS Andre S. Customer Exp and Ops Manager Small-Business (50 or fewer emp.) 7/1/2026 "Game-Changing Guides That Help Clients Understand and Use Items Clearly" 5/5 What do you like best about Pendo? I love using the guides. They’re a real game changer because they help our clients clearly understand what different items mean and how to use them. Review collected by and hosted on G2.com. What do you dislike about Pendo? It’s frustrating having to upgrade just to use some of the features. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Pendo helps put resources and tooltips right at our users’ fingertips. Without it, our team would be fielding a lot more questions and spending more time answering the same things. Review collected by and hosted on G2.com. 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