WalkMe Reviews & Product Details

I use WalkMe mainly to help people navigate complex systems without feeling overwhelmed. It’s been really helpful for onboarding and training, since users get clear, step-by-step guidance right inside the application. What I like most about WalkMe is how it supports users right at the moment they need help. The in-app guidance feels natural and makes even complicated tasks easier to understand without breaking focus. It allows people to learn while actually using the system, instead of sitting through long trainings. I also appreciate how the guidance can be tailored to different roles, so it stays relevant and genuinely helpful in day-to-day work. Setting up WalkMe at the start was pretty smooth, and once I got used to the interface, building and customizing guidance felt much more intuitive and manageable. Review collected by and hosted on G2.com.

One thing I’ve noticed with WalkMe is that setting up guidance can take longer than expected, especially for complex workflows. The interface for creating or editing walkthroughs can feel a bit clunky at times, which slows things down. It would also be great to have more options to customize prompts and messages so they fit our branding better. Review collected by and hosted on G2.com.

WalkMe helps users get things done inside the application without needing external training or constant support. The in-app guidance, walkthroughs, and tooltips are clear and contextual, which reduces mistakes and speeds up onboarding. The analytics are especially helpful to see where users drop off or struggle, so we can fix workflows instead of guessing. Once it’s set up properly, it delivers consistent value across teams. Review collected by and hosted on G2.com.

There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for large applications with many paths. Some features feel powerful but require training to use efficiently. Pricing can also feel high for smaller teams if they don’t fully use the platform. Review collected by and hosted on G2.com.

I love how WalkMe provides guidance right when and where it's needed, with step-by-step walkthroughs and interactive tips that make learning new processes so much easier. I appreciate being able to customize guidance for different team members and see how everyone is interacting with the platform. These features make onboarding smoother, reduce mistakes, and help the team feel more confident using the software. WalkMe takes the stress out of training my team on new or complicated software by allowing them to follow clear, interactive guidance, which reduces errors, speeds up learning, and keeps everyone on the same page. Overall, it makes day-to-day work a lot smoother and helps the team stay productive and confident. Review collected by and hosted on G2.com.

While WalkMe is really helpful, there are a few things that could be better. Setting up walkthroughs or customizing guidance can sometimes feel a bit time-consuming and complicated, especially for more detailed processes. I also wish features like analytics and reporting were a bit easier to navigate so I could quickly see how people are interacting with the guidance. Review collected by and hosted on G2.com.

What distinguishes WalkMe is its role as a "GPS" for complex software such as SAP. Rather than forcing employees to endure lengthy, tedious training sessions or sift through PDF manuals, it provides interactive, step-by-step prompts directly on the screen to assist them with tasks in real-time. It essentially "guides the user" during their tasks, making sure they select the correct buttons and input the right data without exiting the application.

The true advantage is the significant increase in efficiency and precision. It addresses the "I can't remember how to do this" issue by offering assistance precisely when needed, significantly reducing the volume of support tickets for your IT team. This allows quicker onboarding for new employees and a smoother transition during system updates, as WalkMe can immediately showcase new features and assist users in navigating altered processes without requiring a formal retraining session. Review collected by and hosted on G2.com.

A major drawback of WalkMe is its expensive price and the technical work needed for upkeep. Although it is promoted as a no-code solution, intricate workflows usually necessitate familiarity with CSS or JavaScript for proper appearance and functionality. Since it operates above your current software, even a small update to your primary system—such as a button shifting slightly or a modification in screen layout—can "break" your WalkMe guides, resulting in a perpetual cycle of fixing issues and performing manual updates.

If not handled with care, the platform may come across as intrusive or cumbersome. If an excess of "SmartTips" or pop-ups shows up simultaneously, they can overcrowd the screen and annoy employees attempting to work efficiently. Moreover, the configuration process is fairly demanding, frequently requiring weeks of preparation and expert knowledge to establish the initial logic correctly, which may prolong the period before you notice a return on your investment Review collected by and hosted on G2.com.

Best about WalkMe is it simplifies complex processes and guides end users through intuitive solutions like passive, moderate, intrusive ones depending on the business case scenario. The capability that WalkMe gives the builder to choose between them and not always an aggressive solution is a highlight. Also, the opportunity it gives the builder/engineer to be creative when it comes to solutioning part. Features like shoutouts effectively capture user attention and link directly to relevant actions, reducing time spent on repetitive support requests. The ability to segment solutions based on user demographics is another standout advantage. Capability it has to configure the WalkMe Menu anywhere within the applications is the best. We use this especially to support our HR support agents for Case management process. Review collected by and hosted on G2.com.

The downside I felt out of my experience and to be very specific with examples, the time it takes for product ideas to move from submission to implementation stage. For instance, initially when we wanted to use “Surveys”, we realized that it doesn’t has the feature to create those dependent questions based on the user’s response. Now that it has been implemented, however I can say that it took nearly 2 years to see the implementation. Additionally, working with Workday applications often required complex jQuery to meet business requirements, which added to the effort. Finally, product updates—such as changes in element positions—don’t automatically adjust existing solutions, requiring builders to spend extra time reconfiguring them, which can be a maintenance challenge. Review collected by and hosted on G2.com.

WalkMe helps users complete tasks easily by guiding them step-by-step. It reduces confusion, improves user experience, and lowers support requests. The best thing about using WalkMe is that it speeds up onboarding and training, improves software adoption across teams and saves time and cost on support.

It also gives insights into user behavior to improve processes. Review collected by and hosted on G2.com.

Sometimes WalkMe can be complex to set up, especially for advanced use cases. It needs careful planning and testing. Also, if the platform changes often, maintaining WalkMe content can take extra effort. Review collected by and hosted on G2.com.

WalkMe makes it easy to guide users through complex processes with in-app walkthroughs, tips, and automation. It reduces training time, improves adoption of new tools, and provides helpful analytics to track user behavior and continuously optimize the experience. The platform is very user-friendly once you get the hang of it. Review collected by and hosted on G2.com.

The setup can take time, especially when building advanced flows. Some features have a bit of a learning curve, and it may require support from the WalkMe team or community to unlock its full potential. However, once configured, it runs smoothly. Review collected by and hosted on G2.com.

The most helpful aspect of WalkMe is its ability to guide users through complex processes in real time, reducing the need for extensive training and support. The upsides include faster user adoption, fewer errors, and valuable insights from analytics that help us continuously improve the user experience. The whole experience is seamless and allows us to build solutions that blend in with the platform. Review collected by and hosted on G2.com.

Initial setup and build can be time-consuming, especially for more complex processes. Ongoing maintenance can occur, but you are given the tools and AI options to make this easy to maintain, and most WalkMe solutions remain intact after app updates, and the value outweighs the effort. Review collected by and hosted on G2.com.

WalkMe combines intuitive usability with powerful features and seamless integration, supported by excellent customer service, making it a key driver for efficient digital adoption. Review collected by and hosted on G2.com.

Customizing complex workflows may require extra effort or support, especially for large-scale deployments and teams may need dedicated training to use all features effectively. Review collected by and hosted on G2.com.

I like that WalkMe is a no code tool and easy for anybody to use with its drag and drop functionality. I appreciate the smart walk-thrus feature, as it can be reused and is helpful for guiding users through new features using popups, letting them know what steps to perform. The initial setup is very easy and supported by courses provided by WalkMe to help us learn. Review collected by and hosted on G2.com.

WalkMe will call the certain APIs a number of times which will cause the performance degradation. Review collected by and hosted on G2.com.