WalkMe Reviews & Product Details

WalkMe has been a game-changer for our organization! The platform has streamlined our user experience across multiple systems, ensuring employees can navigate complex processes with ease. From its intuitive step-by-step guidance to its powerful automation capabilities, it has significantly improved productivity, reduced errors, and fostered seamless software adoption.

Its analytics feature has provided us with valuable insights into user behavior, allowing us to optimize workflows and address challenges proactively. Lastly, WalkMe has a very responsive customer service team and any issues we have had are quickly addressed and resolved.

We highly recommend WalkMe to any organization looking to enhance efficiency, improve user experience, and embrace successful digital transformation. It’s truly an indispensable tool! Review collected by and hosted on G2.com.

Lack of paper-based job-aids

With numerous browser windows open, WalkMe occasionally links to the wrong app, even though it was not configured for it

Between the Console, Admin screen and Launcher, it's easy to get lost as to which does what Review collected by and hosted on G2.com.

I have been using WalkMe for about 8 years. For the last 3 years WalkMe has been my primary focus. I have seen the UX/UI evolve over the last few years and this is a strong plus. The support team is knowledgeable and responsive. The performance of WalkMe is top tier simply because WalkMe is a pioneer in the space of digital adoption. I am excited about the AI integration. Whilst I am still learning, I can see that this new feature will really take the product to another level (or a few). Review collected by and hosted on G2.com.

There really isn't much as far as dislike is concerned. I would like to see far more integration and streamlined communication within support team, specifically the fact of repeating troubleshooting requirements when cases are submitted. Review collected by and hosted on G2.com.

I love building WalkMe solutions that bridge the gap between the processes users need to complete and the technology they use. I use it to guide users through complicated or infrequent processes, validate forms so they’re filled out correctly, and send reminders for pending tasks. I also like using Learning Arc to build simulations that show users how to complete a process, and I’m really enjoying the WalkMe AI features we’re starting to use. I appreciate that Learning Arc simulations can be exported into our LMS curriculum. When issues come up, WalkMe support is quick to provide guidance or a fix, often within a couple of days. WalkMe works the majority of the time and meets or exceeds my expectations. Review collected by and hosted on G2.com.

WalkMe works the majority of the time, though I do run into occasional issues with content. For example, Learning Arc removed formatting from our published content. Some solutions also require CSS or heavy jQuery, though that’s more about the platform we’re building for than what WalkMe can or can’t do. WalkMe support is quick to help, usually putting a solution in place within a couple of days. Review collected by and hosted on G2.com.

I like that WalkMe is more than a guidance tool. I can control content on the page, mimic buttons, redirect users to links or other places on the page, and validate forms so steps are filled out correctly. I also find the guidance and simulations useful for walking users through complicated processes. We’re just starting to use the AI, and from testing it looks like it will be extremely useful: users can ask about the page they’re on or get information from our resources, and WalkMe can read the page and answer questions like how many duplicate appointments they have without them having to search for the information. WalkMe runs perfectly the majority of the time, and when we had an issue with published content, support stepped in immediately, found a solution, and fixed it within a couple of days. WalkMe meets or exceeds all of my expectations. Review collected by and hosted on G2.com.

I’ve run into some issues with Learning Arc where formatting was removed from published content, though WalkMe support fixed it within a couple of days. I’d also like the AI action bar and AI chat combined in one place, so I can ask a question and have WalkMe pull the information from the page or our resources. Review collected by and hosted on G2.com.

WalkMe is a very intuitive digital adoption platform that allows the user to jump in, get trained, and start impacting end-users in a very short time frame. The training process is very fluid and tackles a lot of the challenges you will face as you're deploying WalkMe. The tool allows you to tackle problems from a very surface level, to an in-depth and technical solution. Review collected by and hosted on G2.com.

The multi-language support is something that needs improving. The current way of either going through the admin settings or uploading a CSV file, where you need to keep in mind all BBcode, is not a user-friendly way of working. Review collected by and hosted on G2.com.

I feel like the creation tool is easy to use even for someone who is not super technical. The support that I receive from my the team I work with including Rich Peterson, Kate Luckett, and Ben, plus all the support staff when you use the WalkMe support feature when building have been great. They are always there to listen to the issues we are facing, what we are trying to do, and there to help with solutions. They don't leave you to sort it on your own. Review collected by and hosted on G2.com.

Sometimes we have issues troubleshooting, but I think that is more of a reflection on how we use and build WalkMe than a WalkMe issue. Review collected by and hosted on G2.com.

What I like best about WalkMe is that it improves the user experience while driving productivity. By providing in-app guidance, onboarding support, and process automation, it helps employees complete tasks faster, reduces support needs, and increases adoption of digital tools. Additionally, the training provided by WalkMe is outstanding. Their bootcamps, conferences, webinars, and learning opportunities help administrators and builders continuously develop their skills, stay current with new features, share best practices with peers, and maximize the value of the platform. Combined with the strong support provided by the WalkMe team, these resources make WalkMe not only a powerful digital adoption platform but also a valuable partner in driving successful digital transformation. Review collected by and hosted on G2.com.

While WalkMe provides excellent in-app guidance, I’d like to see a simpler administration experience and reduced maintenance effort, especially when the underlying applications are updated frequently. Review collected by and hosted on G2.com.

It makes process / doing tasks much easier to follow with WalkMe solution built on top of a platform. It can be guidance for onboarding or a simple smart tip that provides helpful information on the go. Review collected by and hosted on G2.com.

Although not really what you'll consider as a dislike per se, but since WM is a layer-based solution, meaning it heavily depends on page load and some other factors, sometimes it can be a miss or hit kind of thing. But I think this is where WM shines as you can adjust the solution as you see fit to avoid this kind of challenges from happening. Review collected by and hosted on G2.com.

I use WalkMe to assist with the onboarding of our software. I appreciate the integrated guides, which allow users to quickly find the right steps without searching through documentation for long. WalkMe helps users discover a feature, find an option in the software, and avoid certain errors. I especially appreciate that the help is integrated into the software and that users can be guided directly on their page when they need it. This facilitates learning during deployments, limits support requests, and helps guide teams through change. I also found the initial installation very easy. Review collected by and hosted on G2.com.

Even though WalkMe is useful, setting up and maintaining the paths can take time, especially when tools and processes evolve. It's also important to ensure that the instructions remain simple and up-to-date to avoid overwhelming the user experience. Review collected by and hosted on G2.com.

The UI is incredibly easy to use and to build content with. It’s simple, yet precisely designed so you have everything you need just a click or a menu away. The new rule engine is especially logical, and it’s structured in a way that mirrors a creator’s thought process.

On top of that, the level of support when I run into the rare issue is unparalleled. It’s almost a joy reaching out to support—have you ever felt like that before?! Review collected by and hosted on G2.com.

I feel there are too many different tiers for what’s available, what counts as an add-on, and which new features aren’t automatically included for me as a WalkMe customer. It would be really beneficial to have a clearer, easier path to access these additional features, or at least the ability to trial them. For example, with the recent AI products, having a straightforward way to test them in our systems before committing would help a lot. Review collected by and hosted on G2.com.