WalkMe Reviews & Product Details

easy to share links and progress to finish line while teams still progressing and step thru of processes and business validations Review collected by and hosted on G2.com.

task setup still cumbersome for some login items - when task created still gets upload and sync issues. when you create new tasks for individuals it still share of team view or general view Review collected by and hosted on G2.com.

Flexibility to create walk-throughs and customer facing assets to support new feature releases, share important communications and understand what features users are interacting with in our product. Review collected by and hosted on G2.com.

Support team is extremely slow to respond with resolutions for critical bugs. When I try to contact my client success manager for help, I'm told that if she responds I'll be billed for professional services hours. I often feel stuck and helpless when encountering major issues, such as session playbacks not being available, due to lack of response, support tickets being assigned and re-assigned from team to team. Managing my walkme support tickets has become a full time job and is not time well spent. Review collected by and hosted on G2.com.

Clients love it. Very easy to implement and receive instant ROI. Very user-friendly. The clients love the access at their fingertips to online guidance and help. Very easy to deploy. We went live in less than 30 days. Very powerful Review collected by and hosted on G2.com.

Not having an admin app available for iPhone or Android so we could easily publish a Shout out if necessary. Review collected by and hosted on G2.com.

I'd like to echo basically all of the previous sentiments around WalkMe. It's a gamechanger if you have a niche or difficult to use product. As we're in the business of assisting the elderly, you can imagine that they need guidance with the most straightforward processes. Review collected by and hosted on G2.com.

The knowledgebase could be bigger. We've had some CSS issues. Review collected by and hosted on G2.com.

WalkMe not only helps your user to get quick and contextual help but gives you an insight into how users are using the product. The product evolves with WalkMe! The analytics help us to know how users interact with the features and where do they search for the help the most. It has helped us build ActionBot walkthroughs which have helped the users to onboard the product and start using it with ease. Review collected by and hosted on G2.com.

WalkMe would be more competitive if we can design our own main menu and other workflows with more ease in customizing the CSS. Review collected by and hosted on G2.com.

WalkMe has allowed my small team to quickly build, test and launch smart walkthroughs to help users understand and learn our product. Our platform is consistently updating and growing so the ability to trigger shout-outs of new features and functions is fantastic. Review collected by and hosted on G2.com.

At times out single page application causes issues with needs for refresh and updates to the smart-walkthroughs. This can get a user lost in the workflow and losing the support of the WalkMe. Review collected by and hosted on G2.com.

I was amazed at how Walkme integrates with a web application using literally a few lines of code which are copied in the head tag. With just those few lines of code you basically get an entirely new application which is superimposed over the original application and an entirely new way of communicating with users and getting important insights into how your application is used. I also thought the Walkme's documentation and university courses did an excellent job in getting novice users up and running with the tool quickly and easily. Review collected by and hosted on G2.com.

There's nothing I dislike as such, but there's probably many new nice-to-haves I'd like to see in Walkme such as extended goal options for onboarding tasks, some additional reporting capabilities and similar. Review collected by and hosted on G2.com.

WalkMe has been an amazing tool for delivering training to our staff and our clients at an expedited pace - letting us tailor parts of our software as needed in a way that can be delivered on demand. Our staff can now experience training tailored to their individual roles and our clients can receive guided help round the clock! Review collected by and hosted on G2.com.

The editor can be slow to work in - but I do have an incredible amount of content housed in it. Review collected by and hosted on G2.com.

I really like how many options I have to prevent my staff from making mistakes as they learn how to use our software. In my industry of non emergency medical transportation and paratransit small mistakes can be very serious and expensive. Knowing the common mistakes and being able to prevent them during training is invaluable. Cant put a price tag on that. Review collected by and hosted on G2.com.

I honestly dont have anything I dislike. I havent come across a function I need that I have not been able to achieve somehow. Great and thorough staff and support. Review collected by and hosted on G2.com.

Walkme is great at guiding users through simple processes, teaching them along the way. It also has a good popup system for getting the word out to many users. Review collected by and hosted on G2.com.

I have had bad experiences with the support, and now expect issues to take a lot longer to resolve than they should. Changes "Improvements" to the system have not always been purely positive, removing some basic functionality that was previously there and very useful. Review collected by and hosted on G2.com.

Walkme has allowed us to almost entirely eliminate the need for live training. Our system is specialized and can be complex, yet we now have most clients onboard completely on their own with no training. Review collected by and hosted on G2.com.

It becomes a bit difficult to manage active content when you reach a certain level of use. Review collected by and hosted on G2.com.

I like the complete WalkMe package. The versatility, flexibility and immediacy of being able to guide, support and help users as and when they need this help is the most important. The variety of features, which at first looks confusing, ensures that you can engage with users in a way that suits their needs best. The insights and visions is also very powerful to aid understanding of user queries and help to provide support to use. Review collected by and hosted on G2.com.

Lack of information regarding WalkMe for Coupa in either the community forum, university or knowledge base. Review collected by and hosted on G2.com.

WalkMe is very intuitive tool, especially with new Smart Walk Through feature - it is easier to build and control what will be happening depending on user actions.

Also, it's very customizable, so you'll be able to align it to your site/app to the extent that user would feel like it is 100% part of it. Review collected by and hosted on G2.com.

Apart for some of the features I kindly requested and that are taken into consideration and some being implemented, I'd really like to see huge improvement on data insight.

The price can be a challenge, especially for startups. Some packages for them would be great to have! Review collected by and hosted on G2.com.

The core walk me to provide client walkthrus are a great way to train end clients and their employees. This has significantly reduced some of our training that we have to do when a new client person replaces previous one.

It is fairly easy to use but does require a bit of technical mindset. Review collected by and hosted on G2.com.

There were some other features they released which did not work as advertised. The big one was their NPS tool which we launched and did not get any results from.

Their CSM support/training isnt the greatest we have experienced. It has been hard to get hold of a person to give a referesher. Review collected by and hosted on G2.com.

I like all the different features WalkMe offers. It allows you to build to fit your software. Their communication and helpfulness also makes working with the very pleasurable. Review collected by and hosted on G2.com.

Sometimes things you've built will randomly stop working. This is typical with any software but it can be a little annoying. Review collected by and hosted on G2.com.

Ability to use the Bot to help determine Portal User Persona and then launch Walk Thru and Tutorials based on the user's persona and the required task they need to complete Review collected by and hosted on G2.com.

The limitation imposed on Colour scheme customization and window sizing, we find it hard to match the colour of the Bot and Walk Thru menus. Review collected by and hosted on G2.com.

the tool ha almost all of it. starting from simple onboarding for our clients (SMBs) to internal use of our most tough softwares (sorry salesforce!). Review collected by and hosted on G2.com.

I couldnt sign up in the beginning since we thought its for enterprise only/ Review collected by and hosted on G2.com.

Onboarding process, especially getting started, is robust and has improved immensely in the last year or two. Review collected by and hosted on G2.com.

WalkMe isn't a perfect fit with our application and needs quite a bit of fine-tuning to make it work well. Review collected by and hosted on G2.com.

What I love best about Walkme is how easy it is to create fun and interactive ways for your users to onboard for your software! Customer response is great and we are seeing a lot of improvement from our onboarding. Review collected by and hosted on G2.com.

It does take a lot of time to get spun up from a content creation side. Once you have a dedicated employee able to create shoutouts and pop-ups it gets easier. Review collected by and hosted on G2.com.

WalkMe is such a flexible platform - from producing WalkMe content with ease to targeting content to a specific customer base - WalkMe has the door to help you with your onboarding, retention, and learning needs. You just have to decide to go through the door to take advantage of the offerings. The entire WalkMe package: the editor, my CSM (Kate Frasca is amazing), Customer Support, and the collaborative WalkMe Community truly provides a positive experience. Everyone wants you to be successful.

WalkMe is truly customer focused and innovative. The enhanced and new features allows me to support our customers in ways that work best for our business. I can be creative and strategic with the amazing Smart WalkThrus and the Onboarding apps. WalkMe makes it easier for our customers to complete the tasks at the moment they need it…there’s no delay to their workflow. Review collected by and hosted on G2.com.

There is not much to dislike. WalkMe is a great product, and the support we receive from our CSM is truly wonderful. But, if there is one area that could use a bit more attention - it would be WalkMe University. The LMS was a bit wonky to navigate in and the course offerings seemed long and disjointed. Without our CSM, I know we wouldn’t be as successful with implementing WalkMe. But, I wish I didn’t need to have our CSM supplement the content in WalkMe University. Review collected by and hosted on G2.com.

WalkMe has helped out our customer service onboarding become so much easier even after we grow. The custom integration has been very easy to work with! Review collected by and hosted on G2.com.

The sheer amount of options can be overwhelming but once you're knowledgable about it it can become easier. Review collected by and hosted on G2.com.

Non-technical users can pick it up right away. The onboarding is great as it pushes you to understand the in's and out's. Review collected by and hosted on G2.com.

Sometimes the customer support scheduled calls are a little too much but that could be because of the nature of our business. We can't let WalkMe have access to our environment. Review collected by and hosted on G2.com.

The features make sense. There is a bit of a learning curve, but the editor is fairly-easily mastered. IT is powerful and flexible and intuitive. Review collected by and hosted on G2.com.

Segmentation for the Publish process could be improved and the new Tracking feature needs to be better fleshed out. Review collected by and hosted on G2.com.

I like the walkthroughs because they guide clients step by step from the steps that we had created. Review collected by and hosted on G2.com.

Setting up walkthroughs through the WalkMe builder can be clunky--sometimes we have to restart or find workarounds, however, for the most part, this is the least of my concerns. The other item is that the software has a hard time finding elements on our software in which we have to make special rules for smarttips and walkthroughs to work as you would expect. Review collected by and hosted on G2.com.

I like our WalkMe team the best. They have taken the time to assist us with our launch and deployment of WalkMe. WalkMe continues to help solve our user's issues. The more I learn about all that WalkMe can do, I am thrilled that we partnered with WalkMe. Best investment for our department in 2018. Review collected by and hosted on G2.com.

I am going to be very honest here, NOTHING. I only wish we would have partnered with WalkMe earlier. Review collected by and hosted on G2.com.