WalkMe Reviews

WalkMe not only helps your user to get quick and contextual help but gives you an insight into how users are using the product. The product evolves with WalkMe! The analytics help us to know how users interact with the features and where do they search for the help the most. It has helped us build ActionBot walkthroughs which have helped the users to onboard the product and start using it with ease.

WalkMe would be more competitive if we can design our own main menu and other workflows with more ease in customizing the CSS.

Yes, definitely!

Our portal is relatively new and still evolving, WalkMe ActionBot is helping our first-time users to onboard the product and tooltips not only help them to understand the meaning of dashboards and analytics but also help them to complete forms in the portal. Moreover, we are tracking surveys to get feedback and product ideas and improve the portal.

WalkMe has been an amazing tool for delivering training to our staff and our clients at an expedited pace - letting us tailor parts of our software as needed in a way that can be delivered on demand. Our staff can now experience training tailored to their individual roles and our clients can receive guided help round the clock!

The editor can be slow to work in - but I do have an incredible amount of content housed in it.

Have patience, take the time to ensure you have a team ready to be dedicated to it, and plan carefully. I dedicated myself for three months to learning jQuery and how to use WalkMe, planning out exactly what my company needed in it, and developing this program. We self-implemented, which was a good decision for us, but may not be for everyone. Take the time to QA test accordingly, and always be prepared to continue your testing even after you launch.

Our clients often experience turn over and training is costly. They can also forget how to perform actions within the software, and WalkMe allows us to provide guided tutorials at any time to bring them back up to speed - without requiring them to enter support tickets. It's also allowing us to train our staff internally without having to make them sit and watch videos all day - getting them some quality time in the software, and getting them up to speed much faster than ever before.

I really like how many options I have to prevent my staff from making mistakes as they learn how to use our software. In my industry of non emergency medical transportation and paratransit small mistakes can be very serious and expensive. Knowing the common mistakes and being able to prevent them during training is invaluable. Cant put a price tag on that.

I honestly dont have anything I dislike. I havent come across a function I need that I have not been able to achieve somehow. Great and thorough staff and support.

Just do it. It is so much easier to train your employees with this tool. They feel more empowered to have on screen guidance than they do with a manual or flyer.

I bought a company beginning of the year to merge with my current operation and we had no time to train everyone and get everyone familiar with the new policies and procedures with the newer operation we were merging with. As an on demand transportation group we operate 24/7 and can never just close to train up the staff so WalkMe helped me train the employees but also prevent them from making common mistakes. Like I said no price tag on that when any mistake can lead to a costly lawsuit.

I like the complete WalkMe package. The versatility, flexibility and immediacy of being able to guide, support and help users as and when they need this help is the most important. The variety of features, which at first looks confusing, ensures that you can engage with users in a way that suits their needs best. The insights and visions is also very powerful to aid understanding of user queries and help to provide support to use.

Lack of information regarding WalkMe for Coupa in either the community forum, university or knowledge base.

The experience of working with WalkMe has been a very positive one. The knowledge, support and dedication of the WalkMe employees has been being critical to the success of our Go-live and the fact that you helped us to achieve our target in a very short timeframe was a huge credit to our account manager, the CSM, the professional services lead and all the WalkMe team in the background. I recommend reaching out to the CSM to support you in developing your use cases and building the plan as well as buying professional service support initially to develop the initial WalkMe interactions.

We are looking to reduce the number of queries and support tickets raised and improve efficiency and productivity

WalkMe has allowed my small team to quickly build, test and launch smart walkthroughs to help users understand and learn our product. Our platform is consistently updating and growing so the ability to trigger shout-outs of new features and functions is fantastic.

At times out single page application causes issues with needs for refresh and updates to the smart-walkthroughs. This can get a user lost in the workflow and losing the support of the WalkMe.

The power of this tool is clear and evident. Having some technical skills on your implementation team will help you be most successful with the GTM.

Lowering user support issues. Supporting onboarding and success criteria for enterprise clients. New-hire product training.

I was amazed at how Walkme integrates with a web application using literally a few lines of code which are copied in the head tag. With just those few lines of code you basically get an entirely new application which is superimposed over the original application and an entirely new way of communicating with users and getting important insights into how your application is used. I also thought the Walkme's documentation and university courses did an excellent job in getting novice users up and running with the tool quickly and easily.

There's nothing I dislike as such, but there's probably many new nice-to-haves I'd like to see in Walkme such as extended goal options for onboarding tasks, some additional reporting capabilities and similar.

After deploying walkme we now have the ability to manage user engagement without involving developers or making any changes in the core application. The walkthroughs and new feature announcements can be published in minutes rather than days (or even weeks). There's still a lot of walkme features that we're not even using at this time but will likely be deploying them as we discover new ways to use the tool.

We love how versatile and powerful WalkMe is. Its interface is simplistic and intuitive, which makes curating smart, intuitive step by step guides as simple as creating a flow chart.

With WalkMe I can truly detach myself from our slow process driven development cycle and truly work at my own pace; which is fast. With WalkMe we can define a process and have a solution realised and deployed all in a single day without ever having to submit a task in our development suite.

WalkMe is increasingly becoming more and more customer centric when it comes to innovation. Their online customer community is going to be a fine example of this. I love that I am able to connect and collaborate with other WalkMe customers, draw inspiration, share ideas and suggest new feature all in pursuit of driving our implementation forward to being the best it possible can be.

Please believe me when I say that there is not much to dislike. WalkMe is simply a great product, and the customer support we receive from our CSM is exemplary.

Onboarding with WalkMe can be daunting at first so make good use of the onboarding material in the WalkMe University and make sure you check out the community.

Bottom line is that WalkMe is extremely versatile and has been used in so many different ways across your organisation. By thinking creatively you will soon see there is very little limitation in what can be achieved. Over the last three years WalkMe has assisted us in following ways;

New product announcement aiding in feature adoption amongst existing users.

Automating the onboarding process for new customers and employees reducing one on one training with a satisfaction level of 92%.

System downtime and maintenance announcements allowing us to deflect support calls and tickets.

Driving additional sales through walkme has been extremely successful and as a result we have now recognised walkme as an official sales channel with its own monthly revenue target.

Reducing churn amongst our free trial users ultimately increasing conversion.

WalkMe is very intuitive tool, especially with new Smart Walk Through feature - it is easier to build and control what will be happening depending on user actions.

Also, it's very customizable, so you'll be able to align it to your site/app to the extent that user would feel like it is 100% part of it.

Apart for some of the features I kindly requested and that are taken into consideration and some being implemented, I'd really like to see huge improvement on data insight.

The price can be a challenge, especially for startups. Some packages for them would be great to have!

WalkMe is deservingly considered as leader in this segment. You should give it a try even if you use competing products (there is limited free trial option).

The insight into new features coming up prove to me that it is well developed service with cool new features coming regularly over time.

We are able to speed up onboarding of our customers which results in increased trial to paid user ratio.

WalkMe is such a flexible platform - from producing WalkMe content with ease to targeting content to a specific customer base - WalkMe has the door to help you with your onboarding, retention, and learning needs. You just have to decide to go through the door to take advantage of the offerings. The entire WalkMe package: the editor, my CSM (Kate Frasca is amazing), Customer Support, and the collaborative WalkMe Community truly provides a positive experience. Everyone wants you to be successful.

WalkMe is truly customer focused and innovative. The enhanced and new features allows me to support our customers in ways that work best for our business. I can be creative and strategic with the amazing Smart WalkThrus and the Onboarding apps. WalkMe makes it easier for our customers to complete the tasks at the moment they need it…there’s no delay to their workflow.

There is not much to dislike. WalkMe is a great product, and the support we receive from our CSM is truly wonderful. But, if there is one area that could use a bit more attention - it would be WalkMe University. The LMS was a bit wonky to navigate in and the course offerings seemed long and disjointed. Without our CSM, I know we wouldn’t be as successful with implementing WalkMe. But, I wish I didn’t need to have our CSM supplement the content in WalkMe University.

Offer new feature announcement for existing customers.

Automate onboarding process for new customers and trial customers.

Develop a centralized, consistent, and streamlined integrated support experience across our product portfolio,

Remind current customers of existing features they may not be using to help with retention.

Provide micro learning for current customers and internal teams.

Address repetitive calls on common topics, such as, “resetting passwords” or “printing reports” allowing us to deflect support calls and tickets.

Reduce churn amongst our free trial users to help increase conversion.

Walkme is great at guiding users through simple processes, teaching them along the way. It also has a good popup system for getting the word out to many users.

I have had bad experiences with the support, and now expect issues to take a lot longer to resolve than they should. Changes "Improvements" to the system have not always been purely positive, removing some basic functionality that was previously there and very useful.

We use Walkme to reduce the load on our support staff. It has made a small impact but has a way to go.

Walkme has allowed us to almost entirely eliminate the need for live training. Our system is specialized and can be complex, yet we now have most clients onboard completely on their own with no training.

It becomes a bit difficult to manage active content when you reach a certain level of use.

User training/onboarding is the biggest benefit to us - however, we have also benefited using Walkme to notify users of new features and to leave rewards in target places throughout the application.

1. The tool's range of applications it has like ShoutOut, Shuttle, Help, Smart Tips etc to solve your problems

2. Ability to start a 'Walk-Thru' from any page. User do not have to restart the entire process

3. Ability to track and gain insights of user interactions

4. We are using WalkMe for Salesforce and found that we can resolve almost all issues using WalkMe.

1. They work best for Salesforce Classic and I would say they are improving their capability for Salesforce Lightning.

2. The support team is great but sometimes they take too much time to resolve. Maybe because they have too many internal processes and fewer support team to cater to all clients.

After interacting with WalkMe team for over an year, I found that they have a great product but the support team is not up to the mark. They tend to oversell their capabilities and later retract what they have said but something that it is not a deal breaker if you remain grounded and ask proper questions.

1. We recently have started using Salesforce and we saw that people were not using it as proper CRM tool. We needed them to use more than just recording data and derive more out of it.

2. We found many users keep forgetting a process and keep asking help. We wanted something that will help in completing their processes like Account Creation, Opportunity Creation etc.

3. New Users take too much of time to familiarize with SalesForce

4. With monthly updates, the training module for new users get quickly outdated and creating new training videos, webinars etc were time consuming.

I like the walkthroughs because they guide clients step by step from the steps that we had created.

Setting up walkthroughs through the WalkMe builder can be clunky--sometimes we have to restart or find workarounds, however, for the most part, this is the least of my concerns. The other item is that the software has a hard time finding elements on our software in which we have to make special rules for smarttips and walkthroughs to work as you would expect.

Client training and knowledge base.

There has never been an issue that Walk Me couldn't solve for us. Our code is complicated and not always uniform, but Walk Me support has always been able to help us find a solution. Using the tool as an administrator is also intuitive, and using Smart Tip functionality is especially quick and easy. We have implemented Walk Me features for all system users, and have received really good feedback on both the smart tips and walk throughs. Our CSM provides us with highly personalized attention, and we get lightning-quick responses to any cases we open through Walk Me support.

Creating walk throughs for complicated system processes is pretty difficult, but the product is probably better suited to simpler processes. The fewer steps the better.

The company's customer service is phenomenal. There is a bit of a learning curve when you first begin using the product, but they have an excellent collection of training, and I became a fluent user in 2-3 months. You also get very personalized attention from your CSM.

We are trying to reduce our support case submission volume. Our help team is very large and is a major expense for the company, so anything we can do to reduce support tickets helps ease the burden of that cost. Using Walk Me smart tips allows us to put information right next to confusing features that often trigger support case submissions.

I bumped into the WalkMe booth at Dreamforce back in 2015. It was hard not to, as they were everywhere! When I finally took a demo on the product, I knew we needed it right away. This tool was deployed in our Salesforce environment to help onboard our new users in China, while we supported them in the USA. We needed a tool that allowed our China users to get assistance right away without waiting a whole day to hear back from us due to time differences. WalkMe provided us a way for us to create easily made walk-thrus for our new users so that they could do any daily tasks without error. It's as easy to use as it is to follow along as an end user.

Honestly, I haven't really found anything I dislike about this product as of yet and I have been using it since late 2016. It's pretty detailed if you need it to be, and the support I received was great and very informative.

Less issues/questions coming into our inbox inquiring how to do specific things or waiting forever for an answer due to time zone differences.

The core walk me to provide client walkthrus are a great way to train end clients and their employees. This has significantly reduced some of our training that we have to do when a new client person replaces previous one.

It is fairly easy to use but does require a bit of technical mindset.

There were some other features they released which did not work as advertised. The big one was their NPS tool which we launched and did not get any results from.

Their CSM support/training isnt the greatest we have experienced. It has been hard to get hold of a person to give a referesher.

It is a bit of learning curve and sometimes you need a refresher after 2-3 months when you discover additional features you want to implement

It has reduced our training times for the client and their end users who we generally do not get a chance to talk to

Simple to use. Easy to customize. EXCELLENT customer service! I also like how you can publish your changes to your test environment before publishing it to production.

Nothing really. I've been using WalkMe for years now and the tool is awesome and keeps getting better.

Definitely, go with WalkMe. Their customer service and professional services teams are absolutely TREMENDOUS! Their product team is also awesome and I've sat with them on multiple occasions to provide feedback. Within a few weeks, my feedback was implemented into the product and made my life so much easier. Great company!!

WalkMe allows us to onboard our new customers and help them get their FastSpring stores up and running in a matter of minutes. WalkMe also allows us to give in-product surveys and gather usage data from customers and send this data to Salesforce.

I like the versatility it brings for my company.

It can be more complicated when you use rules and things like that. It takes a computer science or coding background for some things.

WalkMe is a great product. A lot of different ways to use it and I'm positive in some way that it will help out your business.

Smart tips so our users understand the functionality of different things in our platform. We use smart-walk thrus to help teach best practices.

WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs.

Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.

It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.

Customer self-onboarding.

Benefits:

Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.

WalkMe did wonders for my previous company. They were able to reduce on-boarding times, reduce support tickets and other metrics, which ultimately increased our revenue.

More valuable than what the product did, the people we worked with were absolutely fantastic. We were able to learn how they handled us and implement that into our client success department. The staff there is wonderful, knowledgable and always willing to help.

It's easy to use and I LOVE the permalinks they provide. It makes it easier to direct my clients exactly where they need to go, which reduced the amount of time it took for me to take screen shots, type out an explanation, etc.

It works best on Firefox, so as an avid Google Chrome user, the switch took some time getting used to but definitely worth it :)

Don't wait to implement it.

They were able to reduce on-boarding times, reduce support tickets and other metrics, which ultimately increased our revenue.

Our client services team spent less time on the phone and more time moving our company forward

Each time I have suggested new functionality in WalkMe, it has appeared WalkMe after one or two update cycles. WalkMe is very responsive to customer needs. I appreciate their willingness to not only listen to customer concerns but also to enthusiastically address those concerns.

I would like to see larger Close ("X") buttons, so users are better able to properly exit guidance when then choose.

Several of our customers have commented that WalkMe makes our software easier to learn and use. WalkMe adoption by our customers has helped us to meet them where they need help most and to tailor our help content by reviewing users’ searches. In addition to improving the user experience for our customers, WalkMe has increased efficiency by eliminating the need to update tutorial videos when we deploy new features in our software. I can update and publish most walk-thrus in about an hour, a significant savings compared to the three hours it used to take to produce a video teaching the same process.

WalkMe's customer success team is dedicated to keeping abreast of my organization's use of WalkMe. They quality-check my WalkThru's, help me define short-term and long-term measurements for success, as well as suggest new ways to make sure I'm getting the most out of my investment. The software is awesome, but the team behind the software is the best!

The only thing I dislike is my inability to fully take advantage of every feature WalkMe has to offer. There's more available than I can feasibly use in my projects.

Get a trial and check it out. Totally worth the minimal effort.

We've seen a 95% decrease in support requests for our most challenging processes since implementing the WalkMe's for said processes. WalkMe has all but eliminated questions on one of our monthly maintenance tasks performed in our application.

Our business communicates better with our end users as a result of using WalkMe. One-time communications and long-standing informational messages are easily created, tested, and deployed.

I like our WalkMe team the best. They have taken the time to assist us with our launch and deployment of WalkMe. WalkMe continues to help solve our user's issues. The more I learn about all that WalkMe can do, I am thrilled that we partnered with WalkMe. Best investment for our department in 2018.

I am going to be very honest here, NOTHING. I only wish we would have partnered with WalkMe earlier.

Engagement, our travelers are staying int the tool and completing their bookings . Decreasing support tickets for all. Because the travelers have the help tool right there, our support tickets are decreasing significantly.

The amount of customer support is the best part. I start to put together a walk through and they polish it up and give suggestions to make it better that I would not have even thought of. I also like the amount of functionality in the program. It has so much that it's actually a bit overwhelming, which is why I love that I get so much support.

It feel weird that you can only manage it in Firefox, but on the other hand, it's a way that I can keep Firefox as my exclusive place to view the WalkMe editor. On the other hand, it might remind me more often to set up my walk throughs on my to do list if it were in my face more often in Chrome.

Try it out. I didn't try the competitors other than seeing some demos, and although WalkMe is more expensive, you get what you pay for and it's been a great value for us.

Trying to help users with some awkward workflows that we have that we don't have the budget to fix all at the same time. This has been helpful in nudging users in how to use the software.

What's New notifications - this has been our favorite use case. Since so few people read emails, it's really nice to know that we have a direct way to communicate to our customers about new functionality, the moment that it releases.

For 42 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of global users with ‘just in time’ support 24/7. Our biggest challenge is that we are a very small non-profit of ~25 staff based in the center of the US, but our >1,000 members are based in ~90 countries! Their needs and the needs of animals in their care never sleep! WalkMe has provided us an ‘always on’ help center that seamlessly integrated with our SAAS delivery model. Their team supports our small training staff with excellent support and have worked tirelessly to ensure that WalkMe has added value to our product immediately.

Most of the frustrations we have had are related to our own limitations - programming decisions and how our system is designed. The implications to how this relates to WalkMe isn't unique to the tool-set that WalkMe has provided, we have similar issues with automated testing systems too. With WalkMe their team has worked closely with us to see what improvements we can make to our content creation and have navigated adeptly around our idiosyncrasies.

Ensure you have a deployment plan ready - customer success team are ready day one to help you hit targets.

Always on support and training for a globally distributed user-base and a small and single-outlet support team without shift coverage.

I like all the different features WalkMe offers. It allows you to build to fit your software. Their communication and helpfulness also makes working with the very pleasurable.

Sometimes things you've built will randomly stop working. This is typical with any software but it can be a little annoying.

WalkMe is allowing my business to train customers without tying up resources. The Implementation Specialist can handle more customers because they don't have to setup lengthy calls and trainings to get customers using the software. It is also a helpful Support tool as it offers 24 hour online guidance.

Very simplified process to walk you through onboarding. I felt very productive using this tool. I was able to help my customers more efficiently by getting the information a little quicker to them. We are always looking for ways to improve efficient and compatibility, and I think this program does both. A great way to communicate with our customer service teams who work remotely.

Not too much to dislike. Everything seemed pretty straight forward. It took me a little while to get into the sight, but I think that was due to connectivity issues. I am a little worried about security in the product.

I like the try before you buy.

We are able to produce more offerings to customers. With the offerings we have been able to see an increase in profit.

We were able to see some good customer feedback. Some good, some bad, which was able to help our business understand needs that were not being met. We were able to reduce customer support calls by 25%.

It was easy to work with our employees who are remote. We can communicate the process easily and efficiently and quickly to each other. So that information is going out at the same time and being communicated in the same format for everyone to read. Which is great to improve on readiness, and not as many questions because it is being communicated in the same format. This saves time with our customer service representatives when we communicate this way.

Ability to use the Bot to help determine Portal User Persona and then launch Walk Thru and Tutorials based on the user's persona and the required task they need to complete

The limitation imposed on Colour scheme customization and window sizing, we find it hard to match the colour of the Bot and Walk Thru menus.

Increase the flexibility of Bots, this is something I find that has potentials as an executive sponsor within our Company

Enabling our Portal Users better self navigate to complete whatever task they are striving too.

Clients love it. Very easy to implement and receive instant ROI. Very user-friendly. The clients love the access at their fingertips to online guidance and help

Not having an admin app available for iPhone or Android so we could easily publish a Shout out if necessary.

Self-help options for our client base

This app is seriously cool apps that is easy to setup and easy to use. It can solve the huge amount of business problem. In a nutshell, WalkMe offers a step-by-step walk-thru of your website using awesome tooltip. It's a perfect way to present my client for how to use my project step-by-step.

The non-linear nature of the extension, you can navigate back and forth between items very easily, but it takes a little time to getting used to. At first it can feel like I having to tweak things across multiple screens and that can bit confusing. And also, if you're not a Firefox User, you can't use this browser extension.

if you doubtful, you can live demo before download or buy it. Seriously, they give us time to review and to think whether you want to buy it or not

This browser extension is really helpful if I want to present my project to my client. Because it really easy to use and understand it and vice versa.

Onboarding process, especially getting started, is robust and has improved immensely in the last year or two.

WalkMe isn't a perfect fit with our application and needs quite a bit of fine-tuning to make it work well.

Ask questions. Make sure it works well with your platform. Completely understand how much WalkMe will help you support and customize after you are done with the initial training period.

WalkMe has helped us guide users how to use our application and helps reinforce some commonly used functions in our software.

WalkMe resides "on top" of a website's HTML, which makes it easy to implement on any web-based site/application. The back-end is robust and user-friendly and allows you to preview customizations before deploying to production. For a global organization, the ability to build interactive tutorials in multiple languages is a BIG plus! This increases user engagement while keeping training costs down. What's more is that you can run analytics from the back end. That means, you gain an understanding of who is using what assistance, when and how! Awesome!

It is a little tricky to learn. Thankfully, the team at WalkMe are very helpful and there are online resources available for added assistance.

Onboarding and training on web-based applications, notably our CRM system.

What I love best about Walkme is how easy it is to create fun and interactive ways for your users to onboard for your software! Customer response is great and we are seeing a lot of improvement from our onboarding.

It does take a lot of time to get spun up from a content creation side. Once you have a dedicated employee able to create shoutouts and pop-ups it gets easier.

Onboarding was one of the easiest and we also use it for customer service funneling.

I love that you can create Walk Me walk-thrus to assist new hires with basic navigation and processes without having to pull them into a raining room. Users can find the answers and help they need without leaving their desk.

Some complex processes can't be easily configured but overall it provides a great tool for basic processes.n Also the graphics need to be improved for the Console layout of Salesforce. Sometimes the pop ups are too big.

I recommend that others use Walk Me, especially for training reinforcement and to push out communications to large teams. Shout Outs are also a great feature to communicate minor updates that don't need a full training scheduled.

Self paced training and follow up training on navigating the system. It helps the training team be able to reinforce the knowledge students received in class and it gives the student the power to learn at their on pace.

WalkMe has been a great help in on boarding new employees and helping veteran employees on new processes. Within the Support Department it has such a fluid nature, it is often difficult to keep everyone up to date on the current process and procedure. It is extremely easy to set up and they have their own hands-on training. Not only that, your contact is extremely hand-on and helps in all their power to get you set up and deployed. They also bring up items you may not have thought of that need to be accounted for.

The only part that is a little annoying is the developer app. This has nothing to do with WalkMe but the app just does not work with Firefox anymore because of some changes that Firefox has made.

It is very helpful if you already have process and procedures already written, makes the set up process much quicker.

We are able to on-board our employees and help veteran employees stay up to date with the most current process and procedures while they are the system, instead of having to go into a different window to read the handbook. We also have been able to utilize templates for certain types of cases that require specific information.

Smart walk throughs with automated steps, client on boarding training.

Walk me should definitely look into some for of automated testing, it is time consuming to re-test all the process manually every time updates are made on our application.

Client On boarding and training of the new website and application.

I love the power that WalkMe provides the user. In my situation all onsite messaging previously had to go through a long tech build process. I love that I know have instant access to publish content quickly and efficiently. The software is actually quite complex and provides users with a tonne of different applications, segmentation set ups and tech tools, however the WalkMe experience is so carefree, simple and easy. It really drills down complex scenario's into easy to understand UI. The customer service team is phenomenal, I love getting on the phone and working with WalkMe it is always fun and results driven.

There's not much that I don't love about WalkMe! There is a fair amount of knowledge to take in to know how to use it, however the WalkMe university and training tools are so fantastic and easy to follow it makes learning it all a breeze.

The investment is absolutely worth it

WalkMe is helping our users with error handling and completing detailed data tasks online.

Walkme offers multiple solutions to help our website users understand the ins and outs of our application process which can be a little complicated.

It takes a little while to get the hang of things, but there is quite a bit of training and help provided.

We are able to help users better understand our applications which result in a larger percent of completed applications.

The entire set of WalkMe apps adds up to a powerful suite of capabilities that could truly transform how we approach user engagement and product usability enhancements. In our world, we've taken the interactive flow concept and extended it to the training domain, and the WalkMe tool and team delivered a solid solution , a professional implementation process, and great follow-up support that focuses on helping us generate value.

Since our walk-thrus are used for training and tend to be longer and busier, I would love to see deeper analytics and reports that will allow me to perform more complex analysis of bad flows and related surveys, and better understand how to improve engagement and hit flow completion goals. For now, WalkMe had created a custom report for me to cover the immediate need, and they've just launched a new analytics engine - so I'm sure the analytics will keep improving.

WalkMe walk-thrus provide a modern approach to deliver involved user and administrator training right inside the product UI. We've leveraged these walk-thrus to take a student through a structured flow inside the UI, explaining the different UI elements, pointing to interesting data, and mixing in best practices along the way. We rely heavily on the "walk-thru" app for these flows, but also leverage launchers and shoutouts to allow users to easily trigger the flows from strategic screens. Feedback so far has been very good and we are now able to deliver an engaging self-paced training that helps our customers realize value more quickly.

With WalkMe we can get help to our users very fast, so they immediately get benefits from their investment and save time on internal training.

For us it is really good to have found a solution where our Customer Experience team can help our customers in our solution without having to disturb our R&D department. This is very important for our company, that we can react fast to customers' wishes for new guides without having to delay our roadmap.

WalkMe deliver fantastic onboarding service, so it has been a good implementation process.

I actually don't have anything I dislike. We still have a few wishes for the product, and it is great to see that it is taken seriously, so I am confident that they will be fulfilled at some point.

TimeLog helps proffesional service organisations run their business with our webbased system TimeLog Project. The system is a time tracking and project management tool where companies can handle both simple and complex project contracts, so they always know their project's financial status.

We use WalkMe for several purposes:

1. To help our new customers onboard our system, so they get a good and thorough introduction and hence get an easy start

2. As guides for new users at our existing customers on the system so they get familiar with best practice and they save time on internal training

3. For letting our users know about new features and how to use them, so they get a good introduction.

We have receiced very good feedback from our customers saying that it is very helpful and they save time, which is important for them as their time is billable.

The walkme editor is easy to use and the documentation is pretty thorough. Information development teams are able to author the content without help from development. Data is stored on the cloud, so no need to store it yourself. The support teams are capable and respond quickly.

More complicated, programmatic use cases can be difficult to implement (eg: having a Walk-Thru step open a menu, page changes in a single page application). It took us some time to find a deployment scheme that worked for us over our different environments (continuous delivery with dev -> test -> staging -> production).

Try to keep your content relatively simple.

We needed a guided tour solution for a cloud-based product. Benefits include not having to code, host and maintain a framework and tour configurations ourselves.

WalkMe has helped out our customer service onboarding become so much easier even after we grow. The custom integration has been very easy to work with!

The sheer amount of options can be overwhelming but once you're knowledgable about it it can become easier.

Make sure you have a dedicated person onsite that can devote time to implementing.

Customer Service ticketing, Onboarding, and continuous customer training.

Non-technical users can pick it up right away. The onboarding is great as it pushes you to understand the in's and out's.

Sometimes the customer support scheduled calls are a little too much but that could be because of the nature of our business. We can't let WalkMe have access to our environment.

This is the one to use. The company has their stuff together. Digital adoption with in your company is key with any product and WalkMe has made it apart of their service to support your staff.

Reducing errors for wrong or incomplete data entry. Reducing customer service call times.

The features make sense. There is a bit of a learning curve, but the editor is fairly-easily mastered. IT is powerful and flexible and intuitive.

Segmentation for the Publish process could be improved and the new Tracking feature needs to be better fleshed out.

User onboarding and in-app, contextually sensitive answers. It has helped us automate repetitive tasks.

Love that you can build simple walk-throughs with a minimum of training, but that you can do lots of training and totally customize the look and feel. I also really appreciate the multitude of applications available with the tool, such as the Shout-outs and the Surveys, and the Onboarding lists. Their analytics dashboard is solid and detailed and has a good number of filters, and they also were responsive to my requests for custom support.

But overall, the best part is that they hold your hand all the way through the launch process, from helping crafting the messaging to building our first walk-through training pieces.

I'd like to be able to purchase-- and pay one time for-- a seat for one account team member to use WalkMe across multiple web-based tools.

So if I have a sales team member who uses five tools to manage campaigns, right now I have to pay for that user on each of the five tools-- one unified payment for that user across all the the tools. An enterprise license across tools.

I understand though that this would be enabled by us having WalkMe deployed across all our tools. I think this is a model worth exploring-- where a company pays for a standard deployment across X number of tools, then pays say $20 per new user who will be using WalkMe across those tools.

Know your use case very well and have baseline data to measure against.

We're reducing defect rate and streamlining the onboarding process for some of our complex tools. We're also now solving for some information distribution issues.

The application is super easy to use and build walk through tutorials

I would like to be able to sort and filter my trainings a bit easier

We use walk me to train customers and employees on our software

It is easy and great for learning as a new hire. No matter how much training you do, you will not know what it is like until you use it in a real life scenario. Walk Me helps with the 1st call jitters. You don't have to guess if your are doing it right. WalkMe makes sure you are doing it right. Great for new hire training and continuation training.

It sometimes can be a bit slow in going to the next step but nothing outrageous.

Watch a Demo, Fall in Love.

User adoption. Agent comfort and confidence that they can do the job right the 1st time and solve an issue with piece of mind.

Employees support responsiveness is exceptional. Very knowledgeable. Vast array of product features and capabilities.

Extensive learning curve. Build and implement options are primarily on organization to create. Tough for small business adoption.

Use a third party consultant to implement.

Attempting to remove customer training via webinar. No benefits yet as we have no implemented.

I liked that it can take users step by step through the basic functions and can be used as a reference after their session with an instructional designer in case they forgot how to do anything.

It was tough to keep things updated as small changes to our platform would break a step in the smart walkthroughs, so upkeep took time every week.

WalkMe was very convenient to use to create a self-onboarding program for our users and as a support to our regular onboarding program.

Enables the marketing or customer success team to make a user interface more usable without any technical help.

Our software platform changes regularly, and sometimes that can break "walks" that we've built, requiring us to troubleshoot and fix them.

Customer service is great. They even ended up piloting a product that we were jerry-rigging using their tools!

Better user onboarding. Easier customer service. Respond to issues faster. Take the guesswork out of complicated internal processes as well.