Fullstory Pricing Overview

The best upside of Fullstory is its people. Our customer success manager at Fullstory has done an incredible job at supporting us and getting us to value. She is super responsive and always up for building out funnels or double checking our work to make sure it's right. I also appreciate that Fullstory is constantly growing and shifting based on customer feedback. You can truly see your feedback in action and the Fullstory team is very receptive to it. When launching a feature, it's the first place I go to understand how customers are interacting with the new feature and discover any bugs or unintended customer behaviors. Review collected by and hosted on G2.com.

There is a significant learning curve to using the tool, part of that stemming from your own data and the way it's structured, though I know Fullstory is working on improving this aspect and making it easier for beginners to get value out of the tool. Integration has not been the smoothest for us as it does take work on every platform we have and we have therefore not been able to integrate it in a way that's most useful in all 3 platforms. Review collected by and hosted on G2.com.

Detailed customer journey views and behavioural analytics that allow detailed customer views Review collected by and hosted on G2.com.

The level of detail means it's not super intuitive, requiring a user to spend a lot of time in the tool to familiarise and make the most of the capability. If you don't have a dedicated role in the team who can do this, it's hard to know you're getting the full value from the tool.

Customer support however, is great. Our CSM is very responsive and available for questions any time. It would be even better if they could hook us up with experts in particular areas that can answer queries on more detailed set up and application of key metrics. Review collected by and hosted on G2.com.