Spekit Reviews & Product Details

In my role as a crisis specialist for AZCL through Solari, I have many opportunities to engage with individuals from all over the state. I myself am limited to the amount of resources I have learned through my work in the behavioral health field. So, when I have the opportunity to utilize Spekit for resource information to assist the many callers from all different parts of the state, I feel as though I'm making a difference and connecting our client's with much needed information. Review collected by and hosted on G2.com.

I can honestly say that I have no dislikes when it comes to Spekit. It is always up to date, and allows me to access information fast, and easy in real time, so I can be the most affective for our clients. Review collected by and hosted on G2.com.

What I like best about Spekit is how seamlessly it integrates into the tools I already use. The in‑context guidance and searchable knowledge base are super handy — I don’t have to leave my workflow to find what I need. It keeps everything organized and easy to find. Review collected by and hosted on G2.com.

One thing I dislike is that sometimes the amount of content can feel overwhelming if it’s not well curated, so it takes a little time to find the most relevant info. I also think the interface could be a bit more intuitive in places. But overall it’s very useful. Review collected by and hosted on G2.com.

Between the embedded Help Text Icons and the AI Sidekick, Spekit it makes it incredibly easy to delivery essential information to the call center agents I support. It can address common friction points for new hires and provide troubleshooting for error messages, allowing for more efficient resolution and freeing up the team leads, supervisors, and trainers to focus on other issues. Review collected by and hosted on G2.com.

The Analytics page is full of good information, but it can be a little clunky and take a long time to load/refresh. My Content page can also get cluttered by other teams who decide they want to deliver their information to "All Spekit Users." Review collected by and hosted on G2.com.

It has been wildy successful with allowing us to provide in flow support to new leaders across our company. Additionally, the support we get from our Spekit team member Josh is incredibly helpful. He constantly checks in and makes himself available so we can pick his brain, learn where to improve and discuss additional strategies for adoption. Review collected by and hosted on G2.com.

There has not been a piece I dislike thus far. Any questions we have or feedback we have in an area, Josh has been receptive and gets us answers. Review collected by and hosted on G2.com.

Spekit is so easy to use and fills the need for so many systems, including LMS, KMS and DMS. I like that Spekit provides an in-context learning tool and our database users don't need to leave the database to get help. Review collected by and hosted on G2.com.

Nothing. The product is always evolving to fulfill the needs of users. Review collected by and hosted on G2.com.

Spekit is like an in-built help within an app or software that I already use. So we don't have to switch between training resources. Spekit shows up tips and steps based on where I am on the app/ software that I'm using. Review collected by and hosted on G2.com.

I think Spekit would not be appropriate if we need an understanding of deep level or complex workflows that need a detailed explanation. Review collected by and hosted on G2.com.

As Head of Communications in our Customer Experience (CX) team I use Spekit’s Sidekick to quickly search, draft responses, and guide my team through processes without needing to dig through endless docs or shared drives. What I like most is how seamless it feels, answers and resources are surfaced right where I work. It saves me time, reduces repeat questions from the team, and keeps everyone aligned with the same information. Review collected by and hosted on G2.com.

Sometimes the interface can feel a little busy and the learning curve is there when first rolling it out to a large team. It would be great if analytics and adoption insights were even deeper to show how consistently people are engaging with the content. Review collected by and hosted on G2.com.

What I appreciate most about Spekit is the multitude of features it houses. From learning modules, Oswald and the ability to quickly share information; it has accelerated our training teams ability to support our leaders and set them up for success. The ease of navigation makes it simple not only for me but also for showing teammates how to use it effectively. Review collected by and hosted on G2.com.

I would like to see in the future Spekit enhance it's abilities to answer questions that are not as direct or as clearly outlined. Review collected by and hosted on G2.com.

Spekit is really good at helping to find certain internal resources more quickly. It is becoming a great new central knowledge repository for our company, which has historically not been something we have had. Review collected by and hosted on G2.com.

Sometimes the logic isn't quite smart enough to find what I need. I sometimes find the popups in my different entities and within the spekit platform make it harder to navigate and get in the way. Review collected by and hosted on G2.com.

USERS FIND SPEKIT INTUITIVE AND EASY TO NAVIGATE, ALLOWING FOR QUICK CONTENT CREATION AND ACCESS TO TRAINING MATERIALS DIRECTLY WITHIN THE TOOLS THEY USE. Review collected by and hosted on G2.com.

SOME USERS HAVE REPORTED INTRUSIVE WORKFLOW PROBLEMS WHICH CAN CAUSE NAVIGATION ISSUES. Review collected by and hosted on G2.com.