As Senior Animation Production & Client Operations Lead at Framepeak Animation Studio, the feature I value most about UserGuiding is its no-code interactive guide builder and hotspot overlay tool, which lets us build tailored walkthroughs both for our freelance animators learning our production stack and for brand clients navigating our custom review portal. We regularly onboard new contract animators for short-run brand animation spots and streaming micro-content, and every new creator needs guidance on our feedback submission workflow, version naming conventions, and how to mark shot approvals inside our cloud review platform. Instead of writing long static PDF onboarding docs or recording one-off training videos that quickly become outdated, I build layered, conditional guides that pop up exactly when a user lands on a specific portal page. For example, I created a 4-step interactive flow that triggers when a new freelancer opens our shot review dashboard, pointing out where to upload WIP animatics, how to tag revision notes to specific timestamps, and where to lock a shot once final polish is complete.

I rely heavily on UserGuiding’s guide segmentation and analytics dashboard, which saves me hours each week troubleshooting repetitive support questions and refining our onboarding paths. Before we started using this tool, I spent multiple hours every week jumping on quick video calls to walk new animators through the same portal functions, and I had no way to tell which parts of our workflow were consistently confusing. Now, the built-in engagement metrics show me which guides users finish, which hotspots they skip, and where they drop off mid-walkthrough. During our last brand campaign for a consumer product client, I noticed 60% of our freelance team abandoned the section covering revision export settings, so I rewrote that guide to add a short tooltip hotspot directly on the export button, cutting related support tickets by more than half. I also create separate client-facing guides; when brand stakeholders log in to approve storyboards and animation cuts, a simplified onboarding sequence shows them how to pin comments directly to timestamps instead of sending vague feedback emails.

One unexpected benefit I’ve discovered is how UserGuiding’s guide version control helps us keep our client-facing instructions aligned with production changes. Animation projects shift constantly, and we often adjust our review portal layout or revise our approval rules mid-campaign. Previously, updating our training materials meant re-recording tutorial clips and resending files to every stakeholder. Now I can duplicate an existing guide, edit individual tooltip text, and publish the updated version in minutes without notifying our whole roster. This flexibility proved invaluable when a streaming client requested an extra round of sound design reviews halfway through production; I added a new guide branch explaining the audio upload workflow overnight, and all their internal reviewers could access the updated walkthrough the next time they logged in.

UserGuiding also lets us brand every tooltip and modal to match our studio identity, so the guides feel like a native part of our review environment rather than a disconnected third-party add-on. While it cannot pull live progress data from our animation project management platform to trigger guides automatically, requiring me to manually toggle some sequences on and off for individual projects, the no-code editor fits our lean team perfectly. Without dedicated IT staff to build custom onboarding experiences, UserGuiding reduces repetitive training calls, standardizes feedback workflows across rotating freelance talent, and makes it far easier for non-technical brand clients to participate smoothly in our fast-paced animation review cycles. Review collected by and hosted on G2.com.

As Senior Animation Production & Client Operations Lead at Framepeak Animation Studio, UserGuiding’s no-code overlay guides have helped us train freelance animators and walk brand clients through our review portal, but its weak iframe compatibility, limited bulk guide management, and rigid trigger rules create persistent friction within our fast-moving animation production workflow. Our biggest frustration comes from inconsistent rendering inside embedded iframe environments, which is where our shot review and animatic approval tools live. Most of our client feedback portal is embedded within a third-party cloud review platform, and many of our hotspots and step-by-step guides fail to anchor properly to iframe elements. Last month, while rolling out a guide for our streaming client’s sound review workflow, the tooltip overlays would drift off-screen whenever stakeholders resized their browser window or switched between different animation shot tabs. Some reviewers could not see the instructions at all, forcing me to fall back on old PDF guides and schedule extra sync calls to walk them through the process, even though the drag-and-drop guide builder saves me hours each week building interactive walkthroughs for our freelance crew.

I also struggle with the lack of bulk editing and folder organization for guides. We maintain a growing library of walkthroughs tailored to different user groups: freelance animators working on brand spots, senior animators handling final compositing, brand marketing stakeholders, and streaming platform reviewers. Each project also has minor custom rules around revision naming and delivery specs, so I duplicate base guides and tweak them for individual campaigns. When we updated our studio’s standard revision policy to require timestamped notes for all animation changes, I needed to adjust that line of text across more than twenty separate guides. There is no bulk find-and-replace function, so I opened each guide one by one, edited the tooltip copy manually, and republished every sequence. This tedious work ate into time I reserve for tracking shot milestones and negotiating freelance contractor terms.

The trigger engine is another notable limitation for our creative cycles. UserGuiding’s activation rules are mostly page-URL based, and it cannot detect dynamic state changes inside our review portal, such as when a shot is marked “awaiting revision” or “final approved.” We wanted to launch a short contextual guide that only pops up when a client opens a shot marked for revision, to remind them to pin feedback to specific timestamps. Since the platform cannot read those live status tags, the guide either appears on every single page load or requires manual activation by our team. During a recent brand campaign, a client approved a finished animatic but still received the revision feedback guide because there was no way to suppress it automatically, which created confusion about whether they still needed to submit notes.

A smaller but recurring annoyance is the limited screenshot capture tool for animation-specific UI. Our review portal includes timeline scrubbers, playhead controls, and frame markers, but UserGuiding’s built-in screenshot tool often captures blurry frames when the preview player is active. I have to take screenshots separately in another tool, upload them, and manually align hotspots, adding extra steps every time we build a new guide for our video review environment.

UserGuiding is built primarily for SaaS product onboarding, not creative review portals embedded inside third-party platforms. Without dedicated IT staff to write custom JavaScript workarounds for iframe limitations, we constantly have to double-check every guide before launch and maintain redundant static documentation as a backup. These workarounds steal bandwidth away from coordinating animators and keeping our brand and streaming animation deliveries on tight schedules. Review collected by and hosted on G2.com.

It is an easy-to-use and intuitive platform, most of its functionalities do not require intervention from technical teams. As a product team member, I am able to implement the entire onboarding guide for new users and general in-app communication, configuring everything in minutes. The UserGuiding team evolves the product very quickly and always in the right direction. Also, their support team, when reachable, is very fast and effective. The application's performance is very good, with a very low or zero level of unavailability. It has a variety of integrations, but they have not been useful in my project. In recent months, they have incorporated several AI functions that, with some time and improvements, can become more useful. Review collected by and hosted on G2.com.

Licenses are expensive if you are not yet clear on how to make the most of the tool. Sometimes, some functions may not work as desired, and it can be somewhat difficult to contact a support person. I always prefer to speak with a person rather than an AI chat. Nonetheless, UserGuiding offers this possibility. Review collected by and hosted on G2.com.

As IT Operations & Client Solution Manager at Northwood Tech Solutions, I oversee client project coordination, technical delivery scheduling, external vendor management, and hands-on SaaS tool evaluation for our US IT services firm. Our lean 11–50-person team does not have a dedicated IT security or documentation team, and UserGuiding’s no-code interactive onboarding walkthrough builder is the standout feature that has reshaped how we deliver training and self-service support to our B2B clients adopting new cloud platforms.

UserGuiding’s drag-and-drop walkthrough editor saves me roughly seven hours each week building guided product tours for our client deployments. Before adopting this tool, our team spent days drafting static PDF guides, recording screen recordings, and scheduling repeated live training sessions for every client rollout. Each time we updated a client’s SaaS environment, we had to rewrite documents and host follow-up training calls, which ate heavily into our project delivery timeline. Now, I build layered interactive guides that pop up directly inside the application our clients use. For a recent small-business client implementing a new cloud project management system, I created segmented walkthroughs covering account setup, permission configuration, and report generation. The guides trigger contextually: users only see the tutorial for the screen they are currently viewing, instead of scrolling through a lengthy static manual. This reduced our live training sessions for that project from four separate 90-minute calls down to a single quick kickoff meeting.

I also rely heavily on UserGuiding’s hotspot and tooltip functionality paired with its user segmentation rules. I can tag different client user groups, such as client admins, regular team members, and finance stakeholders, and serve only the relevant guidance to each group. When rolling out a CRM deployment for a manufacturing client, admins received walkthroughs for user provisioning and access controls, while end users only saw tooltips focused on lead entry and task updates. The platform’s analytics panel tracks which steps users complete and where they drop off, so I can refine guides before support tickets start piling up. This targeted guidance eliminates confusion for non-technical client staff and cuts down repetitive support questions our team handles during active technical delivery.

An unexpected benefit I’ve discovered is UserGuiding’s in-app announcement modals for communicating planned system maintenance and configuration changes. Our clients often struggle to keep up with scheduled platform updates that impact their daily workflows. We now deploy brief, targeted modals directly within the SaaS tool days before any scheduled change, outlining what will shift and where to find updated guidance. During a recent cloud infrastructure upgrade for one of our long-term clients, these in-app notifications reduced related support tickets by more than half, preventing last-minute emergency calls that would have disrupted our project schedule.

For our IT services team without dedicated documentation staff, UserGuiding centralizes interactive client training and in-app communication in one no-code platform. It drastically cuts the time spent building and updating static training materials, reduces repetitive support inquiries during SaaS deployments, and gives our B2B clients self-service resources to resolve basic questions independently. This frees up our engineering and project team to focus on core technical deliverables and consistently hit tight client project deadlines. Review collected by and hosted on G2.com.

As IT Operations & Client Solution Manager at Northwood Tech Solutions, I manage client project coordination, technical delivery scheduling, vendor oversight, and SaaS evaluation for our US IT services firm. Our lean 11–50-person team has no dedicated IT security or documentation team, and while UserGuiding delivers solid no-code walkthrough building, its unstable element targeting for dynamic single-page applications, limited native analytics, and lack of native mobile application support create recurring roadblocks during client SaaS deployments.

The most frustrating issue is unreliable tooltip and hotspot targeting on dynamic SPA platforms that many of our B2B clients rely on. When client portals load elements dynamically after page refresh or user input, UserGuiding’s selector engine often loses track of UI elements, causing tooltips to misalign, duplicate, or fail to appear entirely. Last quarter, we built a multi-step onboarding flow for a CRM SPA deployment for a wholesale manufacturing client. The walkthrough worked perfectly in our static staging environment, but once pushed to the live tenant, the guide broke whenever users filtered data tables. I spent nearly eight hours manually adjusting CSS selectors and re-recording every step, delaying the client’s user training rollout and pushing our technical deliverable timeline back. For complex client web applications, every UI change requires re-testing and reworking guides, which adds unexpected maintenance overhead to every project.

UserGuiding’s built-in analytics dashboard is also far too basic for our client reporting requirements. The platform only tracks simple metrics like guide views and step completion rates, with no native capability to tie user engagement data to client project KPIs, support ticket volume, or user permission groups. After wrapping up a cloud ERP deployment for a regional retail client, I needed to quantify how much the interactive guides reduced helpdesk tickets for different user roles. I had to export raw UserGuiding event data as a CSV, then manually merge it with our CRM and support ticketing datasets in spreadsheets, a process that consumed four hours of my week. There is no built-in way to create segmented dashboards for each client tenant, so every project performance review requires manual data stitching.

Additionally, UserGuiding cannot overlay guides on native mobile applications, which limits our scope for end-to-end client onboarding. Many of our B2B clients deploy paired web and mobile SaaS tools for their field teams. We can build web walkthroughs with UserGuiding, but mobile app training still requires separate static PDF manuals and recorded screen videos. When we rolled out a field inventory management system for a construction client, office staff received interactive web guides, but field technicians using iOS mobile apps only got static documentation, leading to a spike in support calls from mobile users. We had to maintain two entirely separate training formats, doubling our content creation workload.

An unexpected pain point we encountered is limited multi-tenancy controls. When supporting multiple client environments within the same SaaS platform, UserGuiding does not cleanly isolate guides between different client tenants. On one occasion, a test walkthrough I built for a prospective client briefly appeared inside an active existing client’s portal, forcing us to pause deployment and audit all active guide triggers to prevent repeated cross-tenant contamination.

For our lean IT services team without dedicated documentation resources, UserGuiding’s unstable SPA targeting, shallow analytics, and absence of native mobile support force us to maintain redundant static training materials and spend extra hours troubleshooting broken guides. These limitations eat up time reserved for technical delivery and vendor coordination, while multi-tenancy risks introduce avoidable errors that can compromise client trust during critical SaaS rollout deadlines. Review collected by and hosted on G2.com.

UserGuiding is fully integrated with our product, and the features they’ve been building lately are great. The fact that it auto-translates into all the different languages we use to communicate with our customers is a lifesaver. We use posts on a weekly basis. and being able to see the performance of our communications is great! Review collected by and hosted on G2.com.

I think the UX/UI could be improved. Some things are still hard to find in the menu, and I often have to click through multiple sections just to locate what I’m looking for. Review collected by and hosted on G2.com.

It’s very simple to use, and it’s easy to get our content up and live within minutes. It’s great when we need to share an urgent message with all our customers (for example, if the site is down), as well as for announcing new features, providing guidance on how to complete a task that isn’t done often, and supporting our knowledge base. Review collected by and hosted on G2.com.

It would be helpful to have an easier way to see which users are viewing UG content, rather than only seeing the default userID. I know it’s possible to match the userID to the right information, but setting that up is a bit complex, and over the past three years we haven’t gotten around to doing it. Review collected by and hosted on G2.com.

The ease of setting up Guides, Hotspots and Resource Centers. You can add things to your product without the need for coding, which gives you total control when you need to add something or guide your users. This is very important because you are not dependent on your dev team for each change. Review collected by and hosted on G2.com.

The app also consumes a lot of RAM and resources. The Chrome extension for editing your Guides has login issues and sometimes needs to be reinstalled to fix them. Review collected by and hosted on G2.com.

It is effectively solving the onboarding issue for new users without needing human implementation for each new client. We are providing basic training that was previously done by team members or the user had to watch videos outside the product. Review collected by and hosted on G2.com.

Customizations should be at the container level instead of being globally restricted to a project. In our scenario, we have several different products connected, but each product is in a container. Review collected by and hosted on G2.com.

What I like best about UserGuiding is that it helps me manage educational guidance and support content in a much more simple and organized way. I work as a Dietician and Nutritionist and also create health education content for social media, so I use it for preparing wellness guidance, onboarding information, hydration tips, patient awareness content, and knowledge base articles that people can easily understand and follow.

The interface feels clean and easy during daily work, and implementation was also smooth without needing much technical setup. I like that guides, checklists, hotspots, banners, resource centers, and knowledge base content can all be managed from one place. It is useful while creating step by step educational guidance and informational resources for patients, learners, or people who follow my health related content online. The knowledge base and AI support features are also helpful because they make articles and wellness information easier to search and access. Features like onboarding flows, resource centers, analytics, announcements, and article organization help a lot while managing larger educational and wellness related content regularly. Sometimes I also prepare learning material and guidance notes for students or learners, so keeping everything arranged properly saves time during regular workflow.

I also liked that updates and informational content can be edited quickly whenever I need to add new diet guidance, seasonal health tips, or follow up information. Customer support was also helpful during regular use, and integration with browser based work felt simple. Overall it helps me manage health education and knowledge related content in a more professional and organized way during daily work. Review collected by and hosted on G2.com.

Sometimes when managing larger guides or knowledge base content, finding specific settings or sections can take a little time in the beginning because there are many features available in the dashboard. I also noticed that a few pages may feel slightly slow while switching between different sections, but overall the platform works smoothly for regular educational and wellness content management work. Review collected by and hosted on G2.com.

We can now reach our users beyond our usual communication channels. At our company, we especially like the product updates pages. Before Userguiding, it was difficult to communicate product updates clearly and consistently; with Userguiding, it has become much easier and more reliable. Whenever I’ve had questions or doubts, I’ve been able to resolve them with help from the support assistant. We’re also planning to use the AI Assistant—we just need to expand our knowledge base first so it has the right information to work with. Review collected by and hosted on G2.com.

As a UX/UI designer, I wish the user interface were more cohesive and better integrated. For example, I think the editor should live in one dedicated area; as it stands, it feels like the same mechanism is split across too many different paths, which creates unnecessary bifurcations. Because of that, I sometimes lose track of where I am and get lost while navigating. Secondly, I don’t feel the pricing is fair given the limitations around guides. Review collected by and hosted on G2.com.

I appreciate how UserGuiding simplifies the process of managing hotspots, surveys, and user-facing messages, which saves us valuable development time. It's great that I don't have to do much with it; I just set up the data we send to it, and our product person can easily manage everything. Checking user data in UserGuiding is really easy. Also, the initial setup a few years ago was pretty easy and not particularly memorable, probably a good thing. Review collected by and hosted on G2.com.

Sometimes hotspots are finicky and aren't exactly where we want them to be in the app. I just want them to be more reliably located on elements we specify, especially with varying screen sizes and mobile devices. Review collected by and hosted on G2.com.