Nexthink Reviews & Product Details

Real time event monitoring that allows for direct correlation of the current environment to specific issues. Removes the guess work in terms of how to best proceed to address issues. This applies not only to new issues that are discovered but also allow for identifying and resolving issues that have traditionally eluded easy remediations. Having items like Workflows in our toolset allows us to put in place checks to ensure devices are performing optimally and relieving those frictions points for our Business Partners. No longer do they have to suffer in silence as we can identify and remediate issues that would otherwise go unreported. Nexthink has also shown to be easily adoptable by L1 analysts as they make use of it daily and have some of the highest engagement in our organization. Anytime changes are made to the product the changes are well documented along with additional training that can be used to assist with best use of newly added features. Anytime issues are encountered where a support ticket is needed, they are very responsive and willing to assist without the communications becoming overbearing, engagement seems to be in a good spot in that regard. With the collector being natively installed and updates occurring at nice pace we don't have to overly concern ourselves with how to best integrate the product offering in our environment from an implantation standpoint. Its easily managed allowing more time to focus on DEX improvements. Review collected by and hosted on G2.com.

One of the items I constantly struggle with is the ability to easily join different tables within investigations. If there was a way to make this happen natively or allow for ease of access when attempting to join tables it would be huge. The ability to easily tie devices to users\departments based on Azure ingestion versus CSV imports would be a game changer. Limited monitors from an alerting standpoint as we have multiple Tier 1 apps, we would like to account for an alert on but have to be very selective in setup. I understand why this is the case, but it is something that causes potential unnecessary pain points in that space. Review collected by and hosted on G2.com.

The sentiments of the users versus the technical metrics are visualized, and it is an advancement. It lets you observe that though the processor consumption appears normal, the large latency truly annoys the user. This situation channels the dichotomy between green dashboards and angry support tickets that prove that the system is solely fine as the user claims. Review collected by and hosted on G2.com.

To fully benefit from the investigations, you must master a specific syntax, which can hinder quick ad hoc analysis. The steep learning curve makes it difficult for casual users to explore the data freely without undergoing specialized training. Review collected by and hosted on G2.com.

Working with the company has been a pleasure. Everyone we've interacted with has been open and helpful, taking the time to educate us on how they contribute to our employee experience transformation journey. The Infinity platform offers us multiple opportunities to move quickly, enhance employee experience, and gain a deeper understanding of our ecosystem. Implementing the solution was straightforward, and we received the support we needed whenever we faced any issues. We look forward to partnering with Nexthink in the years ahead as we continue our transformational journey. Review collected by and hosted on G2.com.

We have encountered certain limitations with the current platform that affect how we would like to use it. We are looking forward to collaborating with their product development teams to explore possible creative solutions and to see how some of the enhancements we need might align with their overall roadmap. Review collected by and hosted on G2.com.

Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to the extent that Nexthink generates more Incident tickets per month than are reported by our users. Our agents and project managers find themselves engaging with our custom dashboards on a daily basis, applying real-time metrics to simplify and augment their specific tasks and workflows.

We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on. Review collected by and hosted on G2.com.

Nexthink seem to be targeted at and designed for large organizations. Dashboards that exist by default or are downloaded from the Nexthink Library present KPI summaries rather than granular details related to DEX. It can be time-consuming to manually duplicate and edit these dashboards to tailor the data to the needs of a smaller IT Management and Operations team who have a very close relationship with end-users. Review collected by and hosted on G2.com.

My team is highly focused on the end user experience from a sentiment lens. I love the visibility that Nexthink brings to the end user experience. The increasing AI capabilities are adding value to the sentiment data as well. Review collected by and hosted on G2.com.

I find some of the OOB reporting capabilities lacking for end users who are not skilled in coding or running queries in Nexthink; as a "non-technical" user, I'd like the ability to adjust reporting filters on sentiment data, comments, etc. as needed. Review collected by and hosted on G2.com.

Nexthink has proven to be extremely valuable for our IT team, enabling us to effectively monitor and diagnose technology issues that employees encounter, as well as track productivity. This tool is both comprehensive and supportive, helping our team not only to prevent problems from arising over time but also to address them promptly as they occur. Review collected by and hosted on G2.com.

This service can be quite complex, with a steep learning curve before you can use it confidently. Additionally, it provides an overwhelming amount of data and information, which requires significant refinement before it becomes truly useful. On top of that, it is also a relatively expensive option. Review collected by and hosted on G2.com.

Nexthink’s ability to deliver real-time, comprehensive visibility into end-user experience and IT infrastructure is highly valuable. Its intuitive dashboard and robust analytics enable proactive problem resolution, significantly enhancing operational efficiency. We have utilized the tool on multiple occasions to improve our endpoint user experience, continuously leveraging its capabilities to optimize our environment. Furthermore, Nexthink has empowered us as system engineers to innovate and develop new solutions. By providing a solid foundation, it has enabled us to integrate our PowerShell skills with Nexthink’s platform, opening up possibilities that were previously unavailable.

The customer support team is exceptional—always responsive and proactive. They keep us informed about new technologies and actively incorporate our feedback to improve the platform.

Additionally, we participate in weekly Nexthink technical calls with the support team, where we discuss various implementation strategies and use cases, fostering ongoing collaboration and knowledge sharing. Review collected by and hosted on G2.com.

While Nexthink offers extensive features, its DEX Scoring Algerithm can sometime be overwhelming for some users to understand how the calculations are made, maybe having a simpler way to itemise all the items that contribute towards dex with the exact waighting for each item, it would allow us to target the problems and be more proactive. Review collected by and hosted on G2.com.

It has seamless integration with existing IT ecosystems.

It has an intuitive customizable dashboard with great reporting and analytic capabilities. Review collected by and hosted on G2.com.

The tool is a bit complex to set up for new users and can also be expensive for small organizations. Review collected by and hosted on G2.com.

* Ability to understand what is happening on your devices (full or partial scope) or on a single device with an end-to-end perspective

* Means to accelerate diagnosis and facilitate the resolution for support teams (Amplify) directly from Service Now

* Dynamic view to better understand situations (e.g. degradation when working from home or in the office) and performance evolution (MS Teams was working very well this morning but the situation has changed since 3pm)

* integrated AI capabilities (Nexthink Assist) Review collected by and hosted on G2.com.

* sometimes the limit of 30 days of data is preventing from a comprehensive understanding of trends or events

* delegation model is limited (even if some improvement in the last releases)

* administration tasks sometimes heavy (too many clics needed to cover a change in all profiles for instance) Review collected by and hosted on G2.com.

Nexthink is a transformative tool that empowers IT teams to move beyond traditional SLA metrics and embrace the Digital Employee Experience (DEX). It enables us to evaluate user experience in real time and take proactive action to improve it—without waiting for users to report issues.

This shift from reactive to proactive IT means we can silently resolve problems in the background, only reaching out when necessary, and always with a focus on user care. In my experience, this approach resonates deeply with employees—especially those who “suffer in silence” due to busy schedules. Seeing IT take initiative to improve their experience often brings genuine appreciation and even smiles.

Nexthink helps IT become a strategic partner, not just a support function. It allows us to:

Detect and fix issues before they impact productivity.

Understand user sentiment and device health.

Deliver targeted communications and support.

Continuously improve the digital workplace.

In short, Nexthink is not just a tool—it’s a mindset shift. It shows that we care, and that IT is here to enhance, not interrupt. Review collected by and hosted on G2.com.

Honestly, I don’t dislike anything about Nexthink. It’s a fantastic tool that has transformed how we approach IT support and employee experience.

If I had to mention one thing, it would be the NQL (Nexthink Query Language). While it makes the platform powerful and unique, it can be challenging to master, especially for new users. With time and practice, it becomes manageable—but it does require a learning curve. Review collected by and hosted on G2.com.