--- title: Nexthink Reviews meta_title: 'Nexthink Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 397 reviews by the users' company size, role or industry to find out how Nexthink works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 397 scale: '5' date_modified: '2026-09-23' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Nexthink Reviews **Vendor:** Nexthink **Category:** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 397 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Nexthink Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. ## Nexthink Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **ease of use** of Nexthink, praising its intuitive features and seamless integration capabilities. (48 reviews) - Users appreciate the **ease of use and excellent support** offered by Nexthink, enhancing their overall experience management. (43 reviews) - Users appreciate the **detailed insights** from Nexthink, enabling proactive resolution of IT issues and enhancing productivity. (39 reviews) - Users value the **issue detection capabilities** of Nexthink, enabling swift resolutions and enhancing overall user experience. (32 reviews) - Users value the **automation capabilities** of Nexthink, enabling proactive solutions and efficient problem resolution in real-time. (28 reviews) - Users value the **proactive support** of Nexthink, enabling quick issue resolution and seamless integration with services. (27 reviews) - Users commend Nexthink for its **outstanding customer satisfaction** , enhancing productivity and empowering data-driven decision-making. (25 reviews) - Productivity Improvement (25 reviews) - Solutions (24 reviews) - Tracking (24 reviews) **What users dislike:** - Users find the **difficult learning** curve of Nexthink challenging, impacting their confidence and effective usage of the tool. (30 reviews) - Users find the **steep learning curve** of Nexthink daunting, complicating effective use and understanding of its features. (29 reviews) - Users find the **complexity** of Nexthink overwhelming, with a steep learning curve and unclear data retention policies. (26 reviews) - Users note that the **high cost** of Nexthink can be a significant drawback, impacting overall satisfaction. (18 reviews) - Users find a **steep learning curve** with Nexthink, making it challenging to use effectively without extensive training. (12 reviews) - Users note the **limited features** in Nexthink, causing inefficiencies in retrieving and merging data effectively. (11 reviews) - Users note significant **feature deficiencies** , including integration issues and limitations in basic functionalities requiring additional costs. (9 reviews) - Insufficient Training (9 reviews) - Dashboard Issues (8 reviews) - Data Inaccuracy (8 reviews) ## Nexthink Reviews ### 1. Nexthink The digital experience monitoring leader **Rating:** 5.0/5.0 stars **Reviewed by:** Hala E. | Technical Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** December 14, 2020 **What do you like best about Nexthink?** I think the most appealing feature that companies need Nexthink for is the fact that Nexthink helps the technical support team to troubleshoot problems much faster depending less on the support team and more on the platform to predict problems beforehand and alert or even take action before it accelerates and turns into an issue, so increasing productivity hence the number of employees waiting for their issues to be solved will be close to none and the support team can handle the process easily no extra load on their shoulders so the performance will noticeably increase, adding other metrics such as security to the equation, watching all coming and outgoing connections and data making sure that there's no fishy connectivity going out or in to your company, and also comparing your total score as a company under categories of performance with other companies worldwide will enhance your view of how your company really doing in the market. **What do you dislike about Nexthink?** As a technical working with Nexthink till now I didn't really find anything unlikable in Nexthink, maybe adding more programming languages options like Python or C to act module, maybe that can add more value to the platform. **Recommendations to others considering Nexthink:** I highly recommend Nexthink and I think in the near future every company will have Nexthink. **What problems is Nexthink solving and how is that benefiting you?** Problems being solved with Nexthink are always related to performance so I am always using Nexthink to solve a problem like migration to Win 10 or making less head on the technical support team by automating the process depending more on the platform. The benefits are increasing performance and productivity, knowing how your company really doing in comparison with other companies in the market, and easy collection of your employees' opinions using the engage module to calculate the satisfaction score of your employees regarding for example the technical support service or how they think of the migration to Win 10 and many more use cases. ### 2. YesElf helped us adopt new software faster **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 09, 2021 **What do you like best about Nexthink?** AI features are pretty powerful. Also, like the analytics. But mainly I can see that the journeys is for each user different which is really interesting. **What do you dislike about Nexthink?** Set up took us like 2 weeks, but I gues it is normal. **What problems is Nexthink solving and how is that benefiting you?** After the initial set up, we are really saving a lot of time with new hires. ### 3. Great Product, even better people! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 23, 2021 **What do you like best about Nexthink?** The product is simple to use and does what it says on the tin! I've used other DAPs and found them to be overly complicated. I have to say the AppLearn employees are great to work with and so helpful. **What do you dislike about Nexthink?** At first, there were a few features missing, but regular improvements have resolved these gaps. **What problems is Nexthink solving and how is that benefiting you?** software adoption and ongoing software utilisation. ### 4. Amazing! Very Helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Shaik N. | Project Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 16, 2021 **What do you like best about Nexthink?** I am using Nexthink since past 3 months, it is a good tool to monitor the real time environment. It is very helpful for proactively identifying the issues in work environment and resolving them from backend without waiting, for the user to understand that there is issue and report it to helpdesk. There are many parameters that Nexthink monitors, which will help us to understand the environment clearly. We even have Engage Modules to send any communication to all the users, to send surveys etc., as a campaign. Overall, Nexthink is a great tool & I recommend it. **What do you dislike about Nexthink?** I could not change the campaign fonts & designs. **Recommendations to others considering Nexthink:** Highly recommended! This tool is very useful. **What problems is Nexthink solving and how is that benefiting you?** Workplace software, hardware & network issues. Issues can be found via Nexthink & can resolve them either via Nexthink or using some other way. ### 5. Great Tech but long way to go! **Rating:** 5.0/5.0 stars **Reviewed by:** JATIN B. | Subject Matter Expert User Experience Tools, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 18, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nexthink?** The user friendly approach to visualize data is the part. **What do you dislike about Nexthink?** Nothing to dislike about Nexthink but more enhancements are required in automation front i.e. ACT & Engage. **Recommendations to others considering Nexthink:** Go for it explore the possibilities. **What problems is Nexthink solving and how is that benefiting you?** We were able to detect/solve multiple issues for our customers 1) For one of the customer even after split tunneling for office application connection still went through organizations Proxy servers which lead to failing of connections. This was identified by Nexthink. 2) Resolved 20% of SCCM issues with ACT for one of the customer 3) Created a script to force connect users to VPN to get the latest updates and many more ### 6. Nexthink implementation and support for JLP customer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 01, 2021 **What do you like best about Nexthink?** ● DEX scoring and ability to baseline and measure end user experience ● Ability to proactively monitor end user devices and behaviour, allowing early visibility and root cause identification of issues that could impact productivity ● Detailed PC information and event logs ● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage **What do you dislike about Nexthink?** Custom reporting needs to be improved in the dashboard. **What problems is Nexthink solving and how is that benefiting you?** ● Better management of devices based on the enhanced monitoring the tool allows. For example, we will have the capability to monitor device metrics related to system health, performance and application usage ● Provide key information for EUC Asset Refresh activities. We will be able to prioritise the worst performing/oldest devices for early refresh ### 7. Very intuitive to use in establishing digital adoption for the LMS system at Edwards Lifesciences **Rating:** 5.0/5.0 stars **Reviewed by:** George L. | Senior Quality Training Effectiveness Analyst (Instructional Design), Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 24, 2020 **What do you like best about Nexthink?** Data analytics that AppLearn provides helps us monitor how many users have logged into the system and how long users spend time on page in the system. The split screens are useful in housing our Quick Reference Guides to help with our LMS admins in performing certain tasks. Smart page are useful in bringing awareness to all users on new features that were added into the LMS system. **What do you dislike about Nexthink?** A suggestion for AppLearn to help with end user is the ability to search on how to do something by the end user typing a question and displaying a list of split screens or trials that are clickable in which will take them directly anywhere in the system. In addition, would like to see data on how many times a QRG has been downloaded from the split screen. **What problems is Nexthink solving and how is that benefiting you?** LMS admins are dependent in using the split screen to help perform their daily task. They can now troubleshoot issues to end users quickly and have more time on working on other tasks. **Official Response from Katy Batley:** > Hi George, Thank you for your five star review! Using the Adopt Analytics to assess user dwell times and areas they may be requiring additional in the flow of work support is so important, we are glad that it is working as a closed loop on efficiency gains for you. We really really appreciate your comments and thanks for taking the time to review! Best wishes, Katy Batley Head of Customer Success at AppLearn ### 8. Satisfied with the product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 26, 2021 **What do you like best about Nexthink?** The UI is quite user-friendly, especially when it comes to the Dashboards, which has numerous graphs which make the experience satisfactory. **What do you dislike about Nexthink?** Understanding the whole product can be challenging for a new user as the details are vast. **What problems is Nexthink solving and how is that benefiting you?** Used it for development purposes, it helped us to retrieve data easily with the help of editors and filters. ### 9. Nexthink tool has bring in a lot of productivity in work, the automation has made work easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 23, 2021 **What do you like best about Nexthink?** Automated remote actions are outstanding. They remediate the issue and generate results in a flick of seconds, saving a lot of time and workforce. The campaign feature is lovely, and so many things can nudge users without even contacting them. **What do you dislike about Nexthink?** Nothing I can think of now. I like everything so far, be it support, technical staff, etc. **Recommendations to others considering Nexthink:** Just go for it without giving a thought. Trust me, and you guys will love your decision. **What problems is Nexthink solving and how is that benefiting you?** We solve many issues like Outlook crashes, system restart issues, disk cleanup, application crashes, and many more. There are many benefits -save time -efficient results -increase productivity ### 10. Great tool for performance monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 26, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nexthink?** The accurate health of end-users machines provided by the application and easy to understand metrics **What do you dislike about Nexthink?** Trending data such as CPU, IO, Memory is not much detailed. **What problems is Nexthink solving and how is that benefiting you?** We are monitoring the end-users machine compliance check and inventory-related issues. ### 11. Great in elevating End User Analytics, Automation and Experience!! **Rating:** 5.0/5.0 stars **Reviewed by:** Narayan U. | Deputy Solution Assurance Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 21, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nexthink?** 1. Provides true visibility into the end user experience 2. Enhancing enduser experience through Health card and automations 3. Intuitive, easy to use, great user interface and abundance of integration possibilities (with Bots, ITSM and Configuration manager consoles). 4. Availability of cloud variant. **What do you dislike about Nexthink?** Nothing as such.. the feature requests from customers are timely analysed and actioned in order to ensure any additional requirements are implemented soon. **Recommendations to others considering Nexthink:** Extremely great tool to enhance workplace experience and ease of use for analytics and automation. **What problems is Nexthink solving and how is that benefiting you?** 1. Enhanced End-User Experience 2. Improved Automation on End-user Environment ### 12. Nexthink gave us the capabilities to get real time visibility and issues in our environment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 23, 2021 **What do you like best about Nexthink?** The ease with which it helps create investigations and also the self-heal solution to mitigate the issues. The remote worker pack which was released helped to gauge the customer experience and user sentiments of employees working remotely during the COVID period. **What do you dislike about Nexthink?** Cannot think of a downside, but with the current scenario where employees are working from home, need to have mutual TLS authentication implemented. **Recommendations to others considering Nexthink:** Highly recommend Nexthink if you want to improve your customer experience by proactively mitigating issues. **What problems is Nexthink solving and how is that benefiting you?** Apart from the normal application and system crashes, the DEX device score helped in planning for the asset refresh of devices in the environment ### 13. Nexthink Review **Rating:** 5.0/5.0 stars **Reviewed by:** Chandra s. | APM Consultant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 20, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nexthink?** We can monitor and identify the issues which are there in the end user machine and we can automate even without disturbing the user. **What do you dislike about Nexthink?** There are releases every 2 months but it's very difficult to upgrade in large environments every 2 months. **What problems is Nexthink solving and how is that benefiting you?** We can automate end user issues and reduce the overload on the service desk. We can also increase resource utilization in the organization by solving issues quickly with the help of Nexthink. ### 14. The essential tool for insightful experience management **Rating:** 5.0/5.0 stars **Reviewed by:** Josh F. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 07, 2021 **What do you like best about Nexthink?** The best thing about Nexthink is the sheer amount of data that you get. It's in the quantity of data that the power lies. Another excellent point is the engagement and interaction that we get from Nexthink themselves in how the product develops, and how we can get the most out of it. **What do you dislike about Nexthink?** The steep learning curve. Because of the amount of data, analysis can be difficult and time-consuming especially at the start. To be truly effective requires an expertise which takes time to cultivate. **What problems is Nexthink solving and how is that benefiting you?** We're able to more accurately measure and manage the experience of our end users. This makes reacting to some cases quicker and easier, and makes proactive improvement possible where it wasn't before. ### 15. I like to recommend Nexthink to colleagues because it very usefull. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 26, 2021 **What do you like best about Nexthink?** The real-time data of the device and user to monitor the health of the device and network. **What do you dislike about Nexthink?** It's not displaying or providing the trending data for CPU, Memory, Disk IO, Network. **What problems is Nexthink solving and how is that benefiting you?** It helps to resolve the end user's system health issues. ### 16. True Live Experience Review as Service Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Dhananjay P. | Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 04, 2021 **What do you like best about Nexthink?** Being able to manage and resolve complicated issues in simple way. Easy to understand Root causes and easy to devlop and deploy solutions. **What do you dislike about Nexthink?** Sometimes there is mismatch in data from other tools. **What problems is Nexthink solving and how is that benefiting you?** Mainly what kind of tickets we facing from users and Memory/CPU usage, Performance issues being the common issue to resolve. ### 17. Galec workstation expert **Rating:** 5.0/5.0 stars **Reviewed by:** cavignaux e. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 22, 2020 **What do you like best about Nexthink?** Capabilities to use real-time metrics and get them into dashboards.but also the capabilities to collect on-demand data and remediate using Nexthink Act remote actions. Using Nexthink Engage, getting feedback from users will be useful as well. **What do you dislike about Nexthink?** So far, nothing I dislike in Nexthink since very useful to my day-to-day job **What problems is Nexthink solving and how is that benefiting you?** Collects real-time metrics from workstations and visually feeds them back into a dashboard for visibility. Nexthink allowed us to better understand the user experience, to detect various failures on both hardware and software, and also to improve the monitoring of the replacement of a tool or operating system. Taking advantage of the real-time analytical functions we can also identify threats, risks and suspicious behavior on the workstations. ### 18. Application Support Wingman! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 17, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nexthink?** Seamless integration with our cloud systems for a great user experience **What do you dislike about Nexthink?** Need support for on-prem applications (non-browser based) **What problems is Nexthink solving and how is that benefiting you?** We are reducing training effort and calls to the Help Desk by putting our tailored training material literally right at the users' fingertips **Official Response from Katy Batley:** > Hi, thank you for taking the time to leave us a review, we really value customer feedback! We are delighted that you've benefited from how easy Adopt is to deploy, and enjoy working with our amazing customer centric teams! Best wishes, Katy Batley Head of Customer Success at AppLearn ### 19. Indispensable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 09, 2021 **What do you like best about Nexthink?** Really helped during a time when we were 100% remote and training wasn't easy. We now have the full workforce up to speed with our ERP **What do you dislike about Nexthink?** Nothing to mention. The support is great **What problems is Nexthink solving and how is that benefiting you?** When we onboarded newbies remotely it really helped them get up to speed with Salesforce and allowed managers to monitor KPIs closely ### 20. Good Analytical tool with vast options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 31, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nexthink?** Nexthink tool captures every event and from that, we can prepare good amount of trends **What do you dislike about Nexthink?** 1. Nexthink should support Android devices 2. It should, by default, store 90 days of data, so it will be good to pull out data for analysis purpose **What problems is Nexthink solving and how is that benefiting you?** 1. Devices that are not performing well and their reasons 2. Certain automationw ### 21. Had a Great experience utilizing Nexthink. **Rating:** 3.5/5.0 stars **Reviewed by:** Sujith M. | Technical Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 24, 2021 **What do you like best about Nexthink?** DEX is one of the components I like among the others. **What do you dislike about Nexthink?** Need to improve on Realtime analysis.... **Recommendations to others considering Nexthink:** Positive **What problems is Nexthink solving and how is that benefiting you?** BSOD - identified common errors DEX, MS Outlook, MS Teams, Application crashing and more ### 22. YesElf implementation experience **Rating:** 5.0/5.0 stars **Reviewed by:** Andrej P. | Group HR Director, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 05, 2021 **What do you like best about Nexthink?** We like the analytic module, where we could see how our employees adopted the new HR application. YesElf enabled us to create user-friendly visuals which are easy to maintain. Support and encouragement from the YesElf team help us to kick the project within an extremely short time. We were able to reach company goals also thanks to YesElf implementation. **What do you dislike about Nexthink?** There is nothing particular we would dislike **What problems is Nexthink solving and how is that benefiting you?** Our objectives were: To ensure employees could use the new application from Day 1 without training (COVID pandemic - no physical trainings) To utilize full potential of new HR application in the company with minimal number of support calls related to application usability To reduce the level of confusion, application adoption time, and task completion time ### 23. Nexthink is a great tool which helps to keep the environment clean **Rating:** 5.0/5.0 stars **Reviewed by:** Gopinath C. | Nexthink Delivery Lead, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 15, 2021 **What do you like best about Nexthink?** I like the way Nexthink gives insights on the entire estate and where to focus and improve the performance **What do you dislike about Nexthink?** I haven't identified anything so far, but will surely let you know once I found any **What problems is Nexthink solving and how is that benefiting you?** OS Version Standardization Application Version Standardization Application crashes Increase in Logon duration and Avg Boot duration Nexthink library use-cases ### 24. Rapid, effective and creative solutions, provided by experts who are passionate in their field **Rating:** 5.0/5.0 stars **Reviewed by:** Peter N. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 17, 2020 **What do you like best about Nexthink?** Above all, the focus on client relationship is paramount and seems embedded into the culture within the Applearn team, this is complimented by their relentless approach to delivery. The experience of the broader systems used within organisations helps them to define and develop suitable solutions and add value to problem solving. **What do you dislike about Nexthink?** Limited dislikes as it's mostly a positive experience. Any challenge faced with the plugin is quickly rectified or a solution found. **What problems is Nexthink solving and how is that benefiting you?** Developing just in time delivery of system guidance and support to ensure employees and managers have the information at their fingertips when they need it most. Tracking our usage and understanding the global variances in employee and manager experiences and using advanced analytics to identify root cause. **Official Response from Katy Batley:** > Hi Pete Thank you for your positive feedback! We absolutely pride ourselves on our Customer Success programs and ensuring that customers get continued value from Adopt. We really really appreciate your comments and thanks for taking the time to review! Best wishes, Katy Batley Head of Customer Success at AppLearn ### 25. AppLearn has helped our end users navigate Workday and understand how to complete business processes **Rating:** 4.0/5.0 stars **Reviewed by:** Sam B. | HRIS Director, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 09, 2021 **What do you like best about Nexthink?** The ability to give as much support to our end users in a variety of different ways in order to help them navigate Workday and complete the business processes accurately and swiftly. **What do you dislike about Nexthink?** We had some small config issues at first **What problems is Nexthink solving and how is that benefiting you?** Better end user experience. Increased adoption reduction of errors quicker end to end process times **Official Response from Katy Batley:** > Hi Sam, Thank you for taking the time to review Adopt! We are thrilled that you are seeing the benefits of Adopt in user efficiency and data accuracy within the Workday platform, leading to improved user experience and increased adoption too! Best wishes, Katy Batley Head of Customer Success at AppLearn ### 26. Amazing experience using Nexthink **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 11, 2021 **What do you like best about Nexthink?** Nexthink in very powerful tool where we can see each and every actions that happens on the End User device which gives us great opportunity to identify the RCA. The Engage module which is very interactive in terms of communication with the users. **What do you dislike about Nexthink?** As it is a monitoring tool nothing much to mention as the tool is still upgrading with all the latest features. **What problems is Nexthink solving and how is that benefiting you?** Most effectively we are able to look at the application performance issues, Disk space issues and Blue screen of death issues are identified and fixed which has good improvement for End User experience. ### 27. Nexthink Review **Rating:** 5.0/5.0 stars **Reviewed by:** Fred S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 23, 2020 **What do you like best about Nexthink?** The ability to proactively check the health and status of end-users device. Very useful to transform a Service Desk team from reactive to proactive mode, even before an incident would be raised by a user. Also the Digital Experience Monitoring along with the Security scoring are very useful **What do you dislike about Nexthink?** Nothing that I really think of. Due to the large span of features available with the tool, the learning curve shall not be underestimated **What problems is Nexthink solving and how is that benefiting you?** Nexthink has helped our IT organization overcome hurdles with outdated software, missing updates, patches management and deployment of new software. We used Nexthink to locate which devices are using old version of Office and using Windows version 7, 8 and 8.1. This has helped us in the process of upgrading all of our devices to the newest Office and Windows 10. ### 28. Nexthink helps in proactive monitoring and providing solutions by identifying the root cause. **Rating:** 4.5/5.0 stars **Reviewed by:** Sulekha M. | Administrator, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 18, 2021 **What do you like best about Nexthink?** It has option to drill down to identify the root cause for any issue. It gives real time data. **What do you dislike about Nexthink?** We can identify the issues but to implement the solution have to depend on different team. **What problems is Nexthink solving and how is that benefiting you?** BSOD issues, crash issues, High CPU utilization etc. ### 29. Great addition to SAP SuccessFactors for user enhancement and insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 15, 2021 **What do you like best about Nexthink?** Tool Tips and the new analytics insights **What do you dislike about Nexthink?** Can't set end dates to smart pages so have to manually deactivate them **What problems is Nexthink solving and how is that benefiting you?** Supports HR in completing actions correctly by using Wilbur help as it's easy to find and the user can access materials easily without going off page which encourages uptake. We can also see which users are viewing which pages and viewing which help materials which helps us assess the effectiveness of comms and training - and identify potential holes in our processes **Official Response from Katy Batley:** > Hi, thank you for taking the time to leave us a review! We are really thrilled you love the Tool Tips functionality and our new analytics too! We have an enhancement on the roadmap to set Smart Page end times, and will share with you as soon as it is ready to enhance that experience for your administrators. Best wishes, Katy Batley Head of Customer Success at AppLearn ### 30. This is a great tool to see what's going on in the environment especially in EUC area **Rating:** 4.5/5.0 stars **Reviewed by:** Anand Kumar M. | Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 18, 2021 **What do you like best about Nexthink?** The ability to collect the data from end user machines especially actionable data **What do you dislike about Nexthink?** Nothing in specific, but if we could have all modules bundled especially the most widely used one's that would be great **Recommendations to others considering Nexthink:** One can go for this tool if they would like to measure digital user experience, this does a lot more than just user experience, Act(self-heal): Easily resolvable issues without user intervention, engage: if your company does a lot of campaigns **What problems is Nexthink solving and how is that benefiting you?** End user experience is what we are gauging with the help of this tool ### 31. Nexthink = Better Digital Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anand B. | Senior Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 26, 2021 **What do you like best about Nexthink?** Device Timeline, Network View & Dashboards **What do you dislike about Nexthink?** too much to learn ;) but honestly nothing **What problems is Nexthink solving and how is that benefiting you?** We are fixing compliance issues, managing migrations & device performance level issue Biggest benefit is that we were able to prevent more 55k incidents/tickets by proactively identifying and remediating the issues. ### 32. Insight to user behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 26, 2021 **What do you like best about Nexthink?** in App content without having to leave the product. I also like the analytics and trails feature. **What do you dislike about Nexthink?** Nothing to really dislike. It's unlike other platforms and can be utilized in a number of ways. **What problems is Nexthink solving and how is that benefiting you?** Point in time content delivery and "between" app process breakdowns. ### 33. An unprecedented toolset for IT user experience, and "forensic" IT problem management **Rating:** 5.0/5.0 stars **Reviewed by:** Sébastien C. | Principal / Directeur de projets/programmes, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 06, 2021 **What do you like best about Nexthink?** Ability to provide factual arguments about workstation performance and user experience. Ability to perform a contextual analysis of the underlying reasons for incidents occurring on a workstation, and to extrapolate to all workstations showing the same symptoms, allowing for (potentially automated) resolution even before the incident is reported. Finally, ability to interact contextually with the user: communication is displayed when it is needed. **What do you dislike about Nexthink?** Still some concerns about the management of very large organisations (segmentation of databases), which is being improved. **Recommendations to others considering Nexthink:** Nexthink is a game changer with regards to problem management and digital experience monitoring. **What problems is Nexthink solving and how is that benefiting you?** Automation of problem management, objectification of the review of workstation performance, making it easier to adapt the equipment catalogue to the real needs of the business. ### 34. From support management to experience management **Rating:** 5.0/5.0 stars **Reviewed by:** Cedric L. | Group IT Technical Project Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** December 11, 2020 **What do you like best about Nexthink?** The amount of data available when deployed in your environment. Once installed, you will find the metrics that fit your needs, whatever your need is. The product is capable of following company internal process evolution. It covers a large scale of services from service desk to quality of services through change management. **What do you dislike about Nexthink?** Complexity with some features implementation that might require the help of experts. **Recommendations to others considering Nexthink:** Nexthink is capable to answer many of your needs. Mostly the ones you haven't identified yet. **What problems is Nexthink solving and how is that benefiting you?** First and the most important, performance issues are easy to identify and to fix. ### 35. An obstacle race **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Tobacco | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 06, 2020 **What do you like best about Nexthink?** I love that you can have the help you need where and when you need it. **What do you dislike about Nexthink?** Don't like that you can't have an overview of the separate categories from your media settings. For example, if I have media for Poland in Polish, I'd like to be able to visualise this somewhere within Adopt. Right now you can only access each media item individually and/or playlists, e.g. Hire. I might have hire available for different countries and in different languages, but there's not a way to get an overview of for example what docs Spain can currently see regardless of playlists. If Spain had documents in hire, this could be displayed here, but also other documents they might have configured but within a different playlist. There's definitely room for improvement there. **What problems is Nexthink solving and how is that benefiting you?** We haven't been able to fully implement AppLearn as we are still having issues reaching all our population. **Official Response from Katy Batley:** > Hi there, Thank you for taking the time to review AppLearn! We appreciate your feedback and have passed on your comments to the appropriate members of the AppLearn team. We understand the AppLearn team is working closely with your organization to get Adopt rolled out across the business and look forward to getting the program fully up and running soon! Best wishes, Katy Batley Head of Customer Success at AppLearn ### 36. My impressions of Nexthink solutions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 07, 2021 **What do you like best about Nexthink?** The analytics module is Nexthink's main product and allows data to be fed back in a time line. Support teams will appreciate the product because in many cases, Nexthink facilitates the investigation by targeting the anomalies in question. e.g. : an agent that crashes regularly shows instability for the user experience. Nexthink highlights the need to improve the experience in the example is to find a more stable version of the agent. **What do you dislike about Nexthink?** During the tests of the solution, our teams reported some possible improvements. We have no recommendations on upgrading such applications for example. Sometimes the context is not reproducible with Nexthink, I can explain within our company we have an antivirus that has to run a weekly scan when there is no activity on the workstation. We wanted to have the consumption of the binary executing the scan during periods of user activity, excluding periods of inactivity. **What problems is Nexthink solving and how is that benefiting you?** The benefits linked to the product are multiple. By being proactive, we have applied a follow-up of the integration of a binary on a sample of the workstation park. We set up dashboards to highlight a state of health (crash, blue screen, applications not responding...etc). The support teams investigate in correction mode to facilitate the resolution of their daily incident. ### 37. Good tool overall. Very professional support staff to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Sajal H. | Location Delivery Manager -Managed IT Services and workplace, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 22, 2021 **What do you like best about Nexthink?** The performance of the product and the services provided. You have very good staff working for my engagement like Vani Patel, Zubin. Very helpful and quite knowledgeable. **What do you dislike about Nexthink?** Roadmap should be more aggressive to bring in digital changes. Campaign features should improve further. **What problems is Nexthink solving and how is that benefiting you?** Daily IT related, Deployment related issues. the Self heal features have helped a lot in incident reduction ### 38. Easy and convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 04, 2020 **What do you like best about Nexthink?** Having control over our content is important. New functionality is added regularly, so this let's us adjust editing and publishing of support materials as we need. **What do you dislike about Nexthink?** You could remove the requirement to re-publish when a document is being replaced. That's the only thing I can think of that seems unnecessary. **Recommendations to others considering Nexthink:** Definitely a great way of keeping training and assistance materials where you need them. The additional website 'library' of our materials, which is access out-of-system, has been enormously useful in promoting the in-system content to staff. **What problems is Nexthink solving and how is that benefiting you?** New systems, especially where online services have previously been done off-line is always difficult for people as the change affects them at different times. The fact that the in-system help is always there whenever people access the system is a huge benefit. It has definitely allowed us to cut down on repetitive training events. **Official Response from Katy Batley:** > Hi there, Thank you very much for your review and positive feedback! We're delighted that you're seeing the benefits of Adopt, helping users learn new systems with in-app help. Thanks again for taking the time to review, we really appreciate your comments and suggestions. Best wishes, Katy Batley Head of Customer Success at AppLearn ### 39. The tool brings a lot of value to our company, giving us all the visibility and capabilities needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 28, 2020 **What do you like best about Nexthink?** All the visibility that it provides to AB-inbev, but I like all the capabilities. **What do you dislike about Nexthink?** Hard to integrate with Active Directory. All the scripts made by our company must be signed by our internal CA (I understand that is basically an ABI internal issue). **Recommendations to others considering Nexthink:** Amazing tool to help your company improve end user experience, can also bring a lot of insights to help our company on money savings. **What problems is Nexthink solving and how is that benefiting you?** Visibility Application Crashes Avoid Some tickets. ### 40. The tool has very good capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit G. | Project Lead, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 16, 2021 **What do you like best about Nexthink?** The tool has very good capabilities, all it needs is skill and some bandwidth to fine tune it and utilize it. **What do you dislike about Nexthink?** Limited out of box solutions available in the tool, we have to customize most of the time. **Recommendations to others considering Nexthink:** The tool has very good capabilities, all it needs is skill and some bandwidth to fine tune it and utilize it. **What problems is Nexthink solving and how is that benefiting you?** End user experience, device performance, also helping teams to reduce manual efforts by automating things. ### 41. Nexthink - "Information Technology EDR" **Rating:** 5.0/5.0 stars **Reviewed by:** Olusegun R. | Pre-Sales Security Solution Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 17, 2020 **What do you like best about Nexthink?** I call Nexthink the "EDR" for IT Departments because it gives you full visibility on each end user's system and proactively lets you know when a user is experiencing issues based on the various applications they use daily. **What do you dislike about Nexthink?** I haven't seen any yet, this is a solution every organization should have **Recommendations to others considering Nexthink:** If you are looking for the next cutting edge IT solution, kindly take a look at Nexthink. That's all I can say and you will be amazed at the power of this tool. **What problems is Nexthink solving and how is that benefiting you?** Full visibility to end users' systems, what applications they are accessing, what issues are impacting these applications that might be affecting the end user's productivity and much more. The use cases are numerous. ### 42. From reactive to proactive; with the perspective that matters the most, the end user perspective. **Rating:** 5.0/5.0 stars **Reviewed by:** Renita M. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** December 15, 2020 **What do you like best about Nexthink?** The way it has helped organizations transform traditional IT Helpdesks from having a reactive approach to proactively assisting users; providing insights from end user systems to help the helpdesk and IT support team to analyze issues. They have the best documentation and support team even for basic queries. **What do you dislike about Nexthink?** there is no dislike; but moving to the cloud could provide customers with a trial version **What problems is Nexthink solving and how is that benefiting you?** Everyday IT problems; computer slowness, quick fixes using remote actions, easy reachability to users with Campaigns. ### 43. Great proactive tool which helps in enhancing performance **Rating:** 4.0/5.0 stars **Reviewed by:** harshit g. | Senior Analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 29, 2021 **What do you like best about Nexthink?** Nexthink takes IT support to the next level by providing proactive and also in-depth information of End-user machine performance, which provided valuable information to the support team. **What do you dislike about Nexthink?** Portal login issues and slowness of the portal which creating dashboards. **What problems is Nexthink solving and how is that benefiting you?** Proactive monitoring of business applications and system performance helps in enhancing business productivity. ### 44. Nexthink Support is really great. If required all the internal teams get engaged to fix the issue. **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh J. | Solution Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 30, 2021 **What do you like best about Nexthink?** Nexthink ACT is the best part where remote actions can be configured making life easier & increasing productivity **What do you dislike about Nexthink?** For any specific feature update, an Idea needs to be raised & if more number of votes are there then only its taken into consideration. **What problems is Nexthink solving and how is that benefiting you?** I am from implementation team ### 45. there are few things that has to be inproved **Rating:** 4.0/5.0 stars **Reviewed by:** B.Pavan Uday K. | Specialist - Nexthink, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 10, 2021 **What do you like best about Nexthink?** Remote actions and campaigns on devices. **What do you dislike about Nexthink?** Date whcih is extracted is not in good shape and dashboards are not having much options and graphics **What problems is Nexthink solving and how is that benefiting you?** PC Performance issues ### 46. Nexthink Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 12, 2021 **What do you like best about Nexthink?** Remote action, Investigations, Live data **What do you dislike about Nexthink?** Device performance details related to CPU usage, CPU usage details broadcasting, Multiple Engines concept **What problems is Nexthink solving and how is that benefiting you?** Realtime issues related to Devices like BSOD, Application crash, Alerts, Remediation. Benefits : Automated selfheal activity for system drive cleanup Automated selfheal activity for system BSOD Automated selfheal activity for Internet explorer crash Automated selfheal activity for SCCM service restoration Nexthink helped in monitoring the migration from Skype to Teams Nexthink helped in monitoring the migration from Symantec to Windows defender Key application service Monitoring Dashboard which is highlighting 3 manufacturer key performance in single dashboard Trend report analysis of crash ### 47. Intuitive Tool for End Users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 24, 2021 **What do you like best about Nexthink?** SmartPages are a great communication tool with multiple purposes. **What do you dislike about Nexthink?** Better content management is needed for client administration. **What problems is Nexthink solving and how is that benefiting you?** Enabling self service and increasing user engagement. We’ve been able to leverage AppLearn for their seamless overlay to provide content and meet the end users where they need support the most...while they are in the middle of their processes. This reduces end-users time in searching for relevant content to help them complete tasks. **Official Response from Katy Batley:** > Hi, firstly let me thank you for taking the time to review us, Customer feedback is so important to us! We are thrilled that you are finding the Smart Page functionality a great communication tool, and are using them to solve multiple challenges in the business too! Since your review we have enhanced our content management, so thank you again for the feedback! Best wishes, Katy Batley Head of Customer Success ### 48. Amazing tool amazing account management !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 05, 2021 **What do you like best about Nexthink?** Nexthink fits our support model very well and it is now a key piece of technology in all the solutions we build. **What do you dislike about Nexthink?** The complexity of the tool is a two-sided blade as it is a good feature but also increases the learning curve on the tool. **Recommendations to others considering Nexthink:** A must-have tool for IT environments focusing on employee experience and proactive resolution. **What problems is Nexthink solving and how is that benefiting you?** We are focusing Nexthink on the proactive engagement of employees and on the digital experience score. Integrating these with our best business practices is key to our support model. ### 49. Ita great end user experience monitoring tool but would like to work on limitations. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 14, 2021 **What do you like best about Nexthink?** Compaign and Remote action. Network monitoring also **What do you dislike about Nexthink?** It didnt monitor registry. Limited numuber solutions(remote actions). Not capturing driver failure or hardware failures. **Recommendations to others considering Nexthink:** nothing **What problems is Nexthink solving and how is that benefiting you?** Improved end user experience interms of automated solutions. Performed compaign like surveys for awareness. Monitored SCCM client or antivirus client health and imrpoved performance.. ### 50. Windows hardware and security compliances **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 17, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Nexthink?** See the most greety process on all devices , see worth user UX very quickly and engage module that can monitor user feeling. **What do you dislike about Nexthink?** Portal interface and widget limitation . **Recommendations to others considering Nexthink:** With this product you will be able to replace many others, but you have to think of Nexthink as a whole, so taking advice is not superfluous. **What problems is Nexthink solving and how is that benefiting you?** Net: DNS&LDAP issues / Bad DFS&SMB redirection Device : targetted hardware upgrading of worth user UX / Hardware compliance of Windows 10 specialy on 4Go RAM devices / Detect unexpected binary / Get some specials datas from remote action ) ## Nexthink Discussions - [When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?](https://www.g2.com/discussions/35487-when-looking-at-self-heal-and-self-help-what-is-the-roadmap-nexthink-has-for-the-tool) - 1 comment, 1 upvote - [What is the best way to automate categories and metrics update (API, NXQL,...)?](https://www.g2.com/discussions/35298-what-is-the-best-way-to-automate-categories-and-metrics-update-api-nxql) - 2 comments, 1 upvote - [Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.](https://www.g2.com/discussions/34990-is-it-plan-to-have-the-new-vmware-horizon-session-and-host-metrics-be-available-for-windows-8-1-it-will-be-very-useful-to-help-us-during-this-covid-home-office-period-before-migrating-to-windows-10) - 1 comment, 1 upvote - [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment - [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment - [View Nexthink pricing details and edition comparison](https://www.g2.com/products/nexthink/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-26+06%3A03%3A07+-0500&secure%5Bsession_id%5D=fcc14d18-3903-4dba-b65b-7a383dd11c3c&secure%5Btoken%5D=96465a3c36305643ac34936ea98cdf8709435698ac31611e124240794097726d&format=llm_user) ## Nexthink Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Experience** - Telemetry Collection - Feedback **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation ## Top Nexthink Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,238 reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - 4.5/5.0 (79 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - 4.3/5.0 (335 reviews)