Nexthink Reviews & Product Details

The dynamic nature of the platform and flexibility to allow for you to create custom discoveries and solutions for your company. They are heavily focused on what their customers and community request for the platform. The software on the client is lightweight and near magical in all of the data points it sends back to create valuable metrics for your environment. The company never sits still on innovation, there is always an improvement around the corner to fill a gap where you need it. Highly valuable to any enterprise. Review collected by and hosted on G2.com.

Sometimes the development team puts too many guardrails around an innovation implementation instead of just putting an option for the customer. This creates some delay in implementation until the community sounds off loudly (as we all do) to have it corrected. It's a minor thing because it always gets fixed in the end, but it would be one pattern I'd call out that I've noticed with the company. Review collected by and hosted on G2.com.

Nexthink is a product that has enabled our organization to make decisions and take action based on what we know and can prove with data, rather than what we think we know. The product’s extensibility—being able to expand the dataset and act in key areas for our environment—makes it a core platform in our IT landscape. It provides strong tools for our L1 and L2 teams, and it also helps managers make informed, data-driven decisions. Review collected by and hosted on G2.com.

The only real downside of the product is that many new features become subject to additional licenses. Review collected by and hosted on G2.com.

Nexthink provides a simplified approach to manage and improve the user experience. Compared to other device management tooling, you can bridge the gap to make it available up to end user level, further reducing the need for end users to partner with IT specialists or Service Desk to resolve issues on their device. Additionally it makes End User Experience measurable making it possible to assess the actual experience without wandering around between perception and facts. The way Amplify can be used by the service desk to expand their scope of activities and be less dependent on remote sessions with the end user, and technical expertise from the L2 teams, reduces the time spent on end users and support teams. Additionally, taking it one step further to integrate Nexthink remote actions with our end user facing chatbot, has even taken out the need to contact the service desk for several of our top 10 call drivers. Finally, for those aspects where proactively we can trigger performance-improving actions, this can be scheduled without user involvement. At the same time, Nexthink allows for efficient and targeted communication, something that remains a challenge with other tooling. The capabilities in Nexthink always leave room for further building services around it, which makes it a tool with endless possibilities. Review collected by and hosted on G2.com.

The downside of Nexthink is the human effort you put into it, to get the best out of it. You need to understand both Nexthink as well as your technical setup to be able to build your use cases thoroughly. Here one of my challenges is that many of the technical teams tend to work with other tooling, so it is not always a smooth or easy discussion to look at things through Nexthink only. Review collected by and hosted on G2.com.

What I like best about Nexthink is the flexibility and interoperability of the platform. We initially adopted it for endpoint visibility and troubleshooting, but over time it has evolved into a much broader operational platform for our IT organization.

On a daily basis, we use Nexthink to gain real-time insight into device health, software deployments, user experience, and endpoint compliance. The ability to combine analytics, AI-powered insights, user engagement campaigns, remote actions, workflows, dashboards, and integrations in a single platform allows us to move beyond simply identifying problems and actually automate their resolution. Instead of relying on multiple disconnected tools, our teams can investigate issues, communicate with users, and take action from the same environment.

One of the biggest benefits has been the ability to integrate Nexthink into our existing processes rather than forcing us to redesign those processes around the product. We've built automated workflows for hardware and software lifecycle management, endpoint remediation, upgrade readiness assessments, user communications, and proactive support initiatives. The platform's flexibility allows us to tailor solutions to our organization's needs while still maintaining visibility and control at scale.

An unexpected benefit has been how quickly new use cases emerge once the platform is in place. Teams often begin by using Nexthink for monitoring and troubleshooting, then discover opportunities to automate repetitive tasks, proactively address issues before users open tickets, and improve the overall digital employee experience. The platform has performed reliably across a large enterprise environment, helping reduce manual effort, improve issue resolution times, and deliver measurable operational efficiencies. What started as a visibility tool has become a strategic platform that continues to create new opportunities for automation, intelligence, and continuous improvement. Review collected by and hosted on G2.com.

My biggest frustration is not with the platform itself, but with feature prioritization. Nexthink is highly flexible, and we've found workarounds for most limitations, but there are times when a missing capability would significantly simplify a solution. In those cases, the primary path forward is to submit and vote on enhancement requests through the community and wait for prioritization. I'd like to see more visibility into the status, roadmap, and expected timelines for popular enhancement requests so customers can better plan around upcoming capabilities rather than guessing whether a workaround will be needed long term. Review collected by and hosted on G2.com.

Nexthink is one of the tools I rely on most because it helps us understand what’s really happening in our environment and then turn those insights into action. Its investigation capabilities make it easy to move from a question to an answer quickly, whether I’m troubleshooting an issue, validating the success of an initiative, or looking for opportunities to improve the employee experience.

Beyond day-to-day support, we’ve used Nexthink to guide device refresh decisions based on real-world performance and experience data, rather than arbitrary replacement schedules. We’ve also leveraged it to better understand site occupancy and workplace utilization trends, which gives leadership more dependable information for planning and decision-making. More recently, the AI observability capabilities have helped us track adoption and usage patterns across the organization, so we can measure engagement and pinpoint where additional enablement may be needed.

What stands out most is how Nexthink connects technical telemetry to business outcomes. It gives us confidence to back recommendations with data, helps us be more proactive, and makes it easier to demonstrate the value of IT initiatives to both technical and business stakeholders. Review collected by and hosted on G2.com.

Because Nexthink is so expansive, starting out can be daunting. Keep goals small to begin with and have a few quick wins that demonstrate Nexthink's value quickly. Executive support and investment will soon follow. Review collected by and hosted on G2.com.

Nexthink is changing the way organizations operate. By moving beyond decades-old, reactive approaches to IT support and device performance, they’re creating new opportunities to deliver a better customer experience more efficiently and effectively. Just as importantly, Nexthink is investing in building a thriving user community where we can collaborate, share ideas, and drive value faster. Review collected by and hosted on G2.com.

I’d like them to deliver product enhancements faster. Jokes aside, that’s really the only downside in my experience so far. There are a few areas of the platform I’d like to see developed further, but I also understand they have their own product engineering roadmap and priorities. Review collected by and hosted on G2.com.

Nexthink gives me access to information about my environment from the end user’s perspective in near real time. It also offers AI tools that help me investigate issues at different levels, from the narrow scope of a single computer to the broader view of the entire environment, so I can scale the solution to match the problem I’m actually dealing with. Review collected by and hosted on G2.com.

I know they’re very busy preparing for the future and supporting customers across the full spectrum—from the cutting edge of tech to those who don’t want to migrate off older solutions. That said, I’d really like to see Nexthink move faster in turning submitted ideas into features that are released and ready to use. Review collected by and hosted on G2.com.

The recent upgrade in AI capability has made the application even easier to use as it can give you NQL starting blocks and usable insights. The interfaces are very simple to use. With the ability to integrate with our service desk software we can use Nexthink campaigns to inform users on their desktop that their ticket has been resolved. Nexthink has allowed our small team to respond proactively to incidents. My favorite feature is probably Remote actions which allows us to rapidly deploy fixes via signed powershell scripts on all online devices within minutes. Review collected by and hosted on G2.com.

My current dislike of Nexthink is the background service which sometimes appears to stall when machines come out of hibernation. I am not sure if it is a Nexthink issue or Windows 11 issue. Review collected by and hosted on G2.com.

What I value most about Nexthink is the Workflows engine - it's where we've seen by far the greatest return. Workflows let us orchestrate Remote Actions, custom functions, conditional logic, loops, and external API calls into a single automated process, turning what used to be multi-step manual runbooks into repeatable, hands-off automation.

A big part of the ROI is the visual builder itself. Composing a workflow - chaining Remote Actions, branching on outputs, looping over affected machines, wiring in API calls - through the UI is dramatically faster than hand-building the same orchestration and glue code manually. What would otherwise be a scripting project becomes a drag-and-connect exercise, which means we stand up new automations in a fraction of the time and hand off maintenance far more easily than a pile of bespoke scripts.

The integration story compounds that. Being able to make external API calls mid-workflow means Nexthink isn't a silo - it becomes the automation hub tying our endpoint data to the rest of our tooling. Rather than exporting data and stitching systems together elsewhere, we reach out to external systems inline, which cuts development time and keeps the whole process in one place. Combined with branching logic and loops, we build workflows that adapt to what they find rather than running a fixed script blindly.

The AI capabilities have been a genuine accelerator too. One of the most valuable things I've done is craft a prompt for use with Workspace AI that produces complete, import-ready dashboards - rather than assembling widgets and queries by hand, I can generate a full working dashboard from a well-structured prompt and refine from there. That's taken dashboard creation from a tedious manual build to a matter of minutes, and it means less time starting from a blank page and more time on the analysis that actually matters.

Put together, the return has been concrete, automations that previously took an engineer hours of manual investigation and remediation now run automatically and consistently across our entire Windows estate, physical and virtual workstations alike. The visual builder, the integrations, and the AI assistance each cut development time, and together they let a small team punch well above its weight. Review collected by and hosted on G2.com.

Honestly my complaints are mostly small quality-of-life things rather than anything that undermines the product. The workflow designer in particular has some rough edges. You can't fully control line and connector placement, so complex flows can get visually messy, and there are structural constraints that occasionally force you to redesign around them rather than build the way you'd expect. For example, the Repeat block caps at 10 iterations and you're limited to one per workflow, which meant architecting a state-file approach to process items in batches rather than looping through everything in a single run. Error visibility in loops could also be better. When multiple iterations fail, you often only get detail on the last one, which makes troubleshooting slower than it needs to be.

That said, none of these have been dealbreakers, and the reason they don't bother me much is Nexthink's responsiveness. When I hit a repeatable issue or a genuine gap, I report it and it either gets fixed or lands on the dev backlog as a feature request. That feedback loop matters more to me than any individual rough edge. Knowing the product is actively evolving, and that real customer pain points make it into the roadmap, counts for a lot. I'd rather use a platform that's improving in the directions its users actually need than one that's polished but static. Review collected by and hosted on G2.com.

I like that Nexthink keeps innovating and gives us newer tools. The AI features make my job easier, and the UI improvements make it easier to get around and use efficiently, even for people who are new to the platform. I can type in a computer name or serial number in Workspace or Analyze and get it analyzed, and not having to use NQL anymore has been a real benefit. Nexthink gives us telemetry we wouldn’t otherwise be able to see and lets us track issues in pretty much real time. Diagnosing issues and checking computer health have never been easier, and I can share what I’ve learned with the tech support and help desk teams. I also find the sentiment campaigns fruitful for identifying quick improvements and helping us plan longer-term changes. Nexthink and Jamf work well together through their API connection, and it’s easy to use now, especially with the setup support we had from a TAM. I think it’s a great product and recommend it. Review collected by and hosted on G2.com.

I’d like a few more Mac-centric tools and closer parity with what Nexthink offers on the PC side, though it has improved a lot. It’s also very expensive, so not everybody would be able to afford it. Review collected by and hosted on G2.com.