Nexthink Reviews & Product Details

Nexthink has given us an easy way to see our device data that we didn't have prior. The ability to see trending issues in our environment has been a game changer for our support teams. The product is frequently updated with new features; the support is excellent and customers have the opportunity to interact and share ideas and experiences. Integration with ServiceNow is also a great benefit. Review collected by and hosted on G2.com.

The NQL language has a bit of a learning curve for beginners (but Infinity has a very helpful visual editor!) My organization doesn't have the resources to have a team dedicated to Nexthink/DEX so I'm sure we're not getting as much use from the product as we could. Review collected by and hosted on G2.com.

Nexthink is a Digital Employee Experience (DEX) tool used by enterprises to monitor, analyze, and improve employees’ IT experience across devices, apps, and the network.

It provides complete visibility into the IT environment, helps with proactive issue detection and resolution, and supports automation and self-healing to reduce recurring problems. It also offers a Digital Employee Experience (DEX) score to help track and understand the overall employee IT experience. Review collected by and hosted on G2.com.

High cost. The implementation can be complex, and there’s a steep learning curve to get up to speed. In some cases, I’ve noticed performance overhead as well. I also have privacy and compliance concerns, and integration can be challenging depending on the existing setup. Review collected by and hosted on G2.com.

I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the technology available to them. I like that Nexthink is continuing to evolve to meet the needs of our environment. New product offerings such as Spark and Flow provide even greater opportunities to streamline improvements for our employees. Spark's AI capabilities will enable our users to better understand the performance of their own systems and address most common issues without the need to call the Service Desk. Flow will allow us to further streamline the user experience by building repeatable automated solutions for fixing issues before they become a problem. Review collected by and hosted on G2.com.

I'd like to see improvements to the Campaigns. The formatting can be somewhat limiting. Would be great to be able to create more complex branching and also the ability to include better graphics. Improved logo size and quality as well as complex branching on questions. Dashboards are a bit basic. I would be great to have more creative control for visuals in the dashboards. Review collected by and hosted on G2.com.

Flow feature is very promising. Currently we are started the usage of these new module but the automation capabilities increases a lot. And looking forward to test Spark Review collected by and hosted on G2.com.

Some minor details in the old module, like more personalization of Campaign in term of layout. Another important upgrade should be the possibility to use public certification authorities for Remote Action sign off. Review collected by and hosted on G2.com.

What I like best about Nexthink is its utility for our 1st and 2nd line support teams. Nexthink is a tool used daily and it enables us to proactively monitor issues and reduce initial ticket numbers effectively. Additionally, it simplifies remote tasks, making them just a click away. The customer suppport is very reactive and quick, the team at Nexthink are very delightful to work with on integrating new tools and make it easy for us to use nexthink as a whole. Review collected by and hosted on G2.com.

I have not encountered any downsides with Nexthink, as it has consistently proven to be a positive tool for our team. Review collected by and hosted on G2.com.

I have started to use workflow and it’s a game changer. You can use the already invaluable data and start using proactive repair Review collected by and hosted on G2.com.

Documentation and sharing good ideas around Review collected by and hosted on G2.com.

Friendly and good support. They hear about their user voices and try to make the product as good as possible.

Easy to use UI and many Integrations to other leader products as well. If there is no integration, you can easily set it up your own.

Quiet fast at fetching information and pushing remediations. Review collected by and hosted on G2.com.

Very expansive but it is possible to regain the value, if you use the product right and if you make sure that you keep using it. The use cases of Nexthink are quiet endless. Review collected by and hosted on G2.com.

Real‑time visibility into employee experience, with actionable insights that let you proactively fix issues before users complain. Review collected by and hosted on G2.com.

It can be complex and expensive — setup and customization take time, licensing costs are high, and some actions still require skilled admins rather than being fully self‑service. Review collected by and hosted on G2.com.

I like the simple UI of Nexthink and I love the fact that I can check device details of users without getting into their systems. The initial setup was so easy. Review collected by and hosted on G2.com.

I haven't faced anything which could be improved but we can get options to change system settings directly of users' laptops without even getting to their system. It would be more helpful. As now, we can only check those details and to make changes, we need to go to the user's system via remote access. Review collected by and hosted on G2.com.

I love how extremely fast Nexthink is - by the time my finger finishes clicking the button, responses have already started to roll in. It also makes it very simple to coordinate complex workflows, which is a big plus for me. Review collected by and hosted on G2.com.

User interfaces are often not designed with common support workflows in mind. Data can be very hard to access in context. NQL is often not well-documented or intuitive. Nexthink's own AI struggles to write functional NQL. One look at Workflow tells me the designer has never used it (no copy and paste?!?). Review collected by and hosted on G2.com.