Chameleon Reviews & Product Details

My favourite thing in it is working with it our CSM Andrew. it has been a great partner to help me succeed from the start of my new role. The platform is super simple to set up and doesn’t require any development work to be done to run daily campaigns, allowing product engineers to focus on core features. The builder is simple and intuitive. Non-technical members of the team are able to create and edit experiences without any lengthy training. We have seen huge value with product led teams, time saved on developers and quicker onboarding times. it has improved user onboarding and feature adoption within our product and the CS team spend far less time waiting for engineering, giving us a clear ROI. Review collected by and hosted on G2.com.

It's easy to get going, but if we want to do some complex visuals or really dynamic app filters it takes a few more steps. It's easy to get started with however to perform advanced segmentations and complex flows takes some time to get the hang of. If we're doing very complex or custom designs there are some limitations that mean we have to use some custom CSS or a little developer support. The reporting is useful but could be more detailed. Sometimes we have to export the data or use other tools to really dig into the data. Review collected by and hosted on G2.com.

I love how Chameleon is really extensible, which allows the app to closely resemble my native product. It's been a big plus for me. The quick updates they deploy are another aspect I appreciate as they're always improving. As a designer, I particularly like the theming and templates. Setting up templates in advance lets my team maintain the look and feel I want while they control the messaging, making the experience seamless. The various pop-up options are also very extensible, and I've started using Copilot. It's made self-serving easier, which I prefer over talking to support or a customer success manager, so I definitely enjoy having Copilot in Chameleon. Plus, the initial setup was very easy, giving it even more of an edge. Review collected by and hosted on G2.com.

Everything's been great. My one wish is more control over styling permissions. We had maintenance banners go out this week with the wrong template and it was because the person creating the new banner could change the theme freely, and I had to fix each one she created. I'd love to lock templates so that people could only edit content and not worry about keeping our design standards. Review collected by and hosted on G2.com.

I love how Chameleon is very flexible, offering loads of different options like customizing the color scheme and how the corporate branding looks and feels on the screen. It's also great that I can fade out the rest of the UI to highlight specific buttons or messages without disruption. It's pretty much code-free, which is a huge plus because I can manage it within the documentation and training team without needing the R and D software development team. This makes it really helpful. I also appreciate that Chameleon gives us tools to make user guidance more accessible, like integrating help and training directly into the software, making it much more visible and at users' fingertips. The ability to give walkthroughs and UI tours is fantastic, offering dual benefits for us. Review collected by and hosted on G2.com.

There's a lot of customization. But maybe more of that and making the onboarding a little bit more straightforward. The staff are really good to work with. They're very helpful, but I suppose a minor criticism would be to make it easier just to set up on your own without having to involve the software teams. But I suppose because it's quite complex deployment in our case that was necessary. Some features are not relevant to us and seem a bit gimmicky, but I see how they could be valuable in some use cases. Review collected by and hosted on G2.com.

Customer support is quite fast, even though we are in a different time zone Review collected by and hosted on G2.com.

There are many things, and to investigate I have to read many articles. I would like much shorter tooltips Review collected by and hosted on G2.com.

It can handle pretty much everything I need when onboarding new users or walking them through our software’s functionality. My interactions with their team have also been a delight. We’ve been using Chameleon for a while now, and our Customer Success Manager schedules regular check-ins to see how things are going, keep us updated, and share helpful recommendations. Their newest AI functions also make it super easy to improve your onboarding. Review collected by and hosted on G2.com.

I wish their HubSpot integration offered more options, especially when it comes to reporting. Review collected by and hosted on G2.com.

I like that Chameleon provides guided steps and allows me to be very specific with what I want to do. It's helpful because I want to target a specific set of customers based on their actions on the platform or related to specific criteria like time or tasks. I find it valuable to follow these steps and see analytics afterwards. I also appreciate how it lets me target partners for different things with different criteria and offers various options like tours and step-by-step tours. For me, using it for one-off notification banners is great. Review collected by and hosted on G2.com.

At first, it was a little bit complicated to set up the different if, and, if they see this, then show this. If the screen URL has that, then do this. It was a bit complex. I wouldn't have been able to set it up without a coworker walking me through it step by step on how it works. Review collected by and hosted on G2.com.

The support from the team has been amazing, shout out to Max from Chameleon and Kevin Brown for upgrading our Chameleon experience!

They really listen, and upgrade the product based on real use cases, bringing the kind of changes you actually want to see.

The UI of the application is also much easier to understand and work with.

The Copilot AI integration is bringing out value by giving the ability to monitor your content easily. Review collected by and hosted on G2.com.

One thing i would like to see in the coming days is the ability to use rich text editor feature in Demos. Review collected by and hosted on G2.com.

I like the fact that with Chameleon, you can choose to create demos easily by using their extension to click through and record your steps, which simplifies creating a proper demo to showcase to users. I also love the AI Copilot, which allows you to ask for help in building experiences, making it a standout feature for the team. Additionally, their customer service is really good, and I appreciate the flexibility they offer. Review collected by and hosted on G2.com.

One thing is their overlay. The overlay between launches and microservices can be tricky. A lot of times, you have to hide this using JavaScript or CSS. Having a native feature within the app to just toggle the overlay on and off would be nice but it’s not currently available in Chameleon. Review collected by and hosted on G2.com.

I appreciate Chameleon for bringing experiences into my product quickly with Tours, Microsurveys, and help guides, without needing any engineering effort. It's easy to launch and control things and modify them as required. I like the ability to control the audience and use drag-and-drop features right from the product UI with the builder widget. The builder helps me design layers like extra banners and microsurveys in a WYSIWYG format, enhancing the end-user experience. It's fantastic that I can set up and control who these experiences are shown to, and I can deploy, revert, or modify features as needed. The initial setup was easy and fast. Review collected by and hosted on G2.com.

I want more ability to customize in the flow or canvas and an option to prompt and set up the experience using AI features. It would be great to have an interface where I can chat and share my requirements with Chameleon to automate the setup, instead of manually dragging and dropping things. Review collected by and hosted on G2.com.

I like using Chameleon for enabling new tours, creating announcements, and preparing onboardings for users. One of the things I appreciate most is its collaborative nature—everyone can jump in and contribute. It really helps that I don't have to create whole components by myself, nor do I need dedicated developers to reach users and inform them about new features. Plus, I can collaborate with teammates from different divisions like marketing and product. We can work simultaneously on design and text layers, which is a huge plus. Review collected by and hosted on G2.com.

Oh many. It clashes, preview is not working properly, it shows different values on preview and then on prod live, it's hard to style and many more. When flow is created there is not enough information where something is wrong, not clear notifications when something is broken. Also preview is different inside builder and then on prod - there have been some movement of elements without me editing stuff. Also it's extremely slow - info icons are displayed in my product with delay. Review collected by and hosted on G2.com.