What I like most about UserGuiding is how effortlessly it lets teams build clean, tailored onboarding experiences—without touching a single line of code. The platform is intuitive and makes it super easy to design product tours, checklists, and tooltips that help users navigate complex features without friction. That alone helps speed up adoption and flattens the learning curve for new users.
What really stands out, though, is the targeting and segmentation. Being able to personalize onboarding flows based on user behavior or profile makes a big difference—it ensures users get the right guidance at the right time, which naturally drives engagement and retention. I also appreciate the in-app surveys and announcement modals; they make it easy to gather feedback and communicate updates in a timely, contextual way.
Marketing team is doing great job and also customer success is great helper and enabler.
The integration with internal and external tools was a quick win for use and enabled us to implement multiple use case for different teams. Review collected by and hosted on G2.com.
Nothing i can say that I really dislike, but maybe the pricing model for the add-ons needs to be more relaxed to give more power utilizing more features. Review collected by and hosted on G2.com.
