Product Fruits Reviews & Product Details

How intuitive it is. Setting up tours, announcements and hints is genuinely easy, even for someone non-technical. The support team is also a standout. Their training materials (and Elvin! - their AI chatbot) answer pretty much every question I've had, and when something isn't covered, the team responds incredibly fast. It's rare to get that combination of a self-serve product and genuinely helpful humans behind it Review collected by and hosted on G2.com.

Honestly, not much. If I had to pick something, it would be the lack of a native Salesforce integration, though I understand that's on their roadmap. Beyond that, it's a tool we rely on a lot and it consistently delivers Review collected by and hosted on G2.com.

16:18

Product Fruits gives us a very clean, intuitive UI/UX that makes it easy for non‑technical teams to build in‑app tours, hints, tooltips, checklists and more without cluttering our own interface.

For more complex user journeys, the new Flows feature with advanced branching logic is very powerful and allows us to design guided experiences that adapt to different paths and scenarios.

The pricing feels fair for the amount of guidance we can centralize in one place. Support and onboarding from the Product Fruits team have been very responsive and hands‑on. We only use the AI capabilities in a limited way so far, but the knowledge‑base driven answers and AI‑assisted content creation are already helpful rather than gimmicky. Review collected by and hosted on G2.com.

I don’t have any major dislikes so far – the main area for improvement would be around knowledge‑source integrations. It would be very helpful if Product Fruits made it easier to plug in and combine multiple help centers and internal documentation systems, and to clearly prioritize which source the AI and in‑app content should use for answers. Review collected by and hosted on G2.com.

I’m Jonas Alike, Operations & Technology Coordinator at Midwest Trail Tours. We’re an 11–50 person tour operator out of Lincoln, Nebraska, running hiking, biking and multi-day trail excursions across the region. My plate is always full: setting up our booking systems, managing guest profiles in the CRM, testing integrations, training our guest services team and tour guides on new software, and cleaning up messy CSV guest imports. We roll out updates to our booking portal, gear inventory system and marketing tools fairly often, and training our team the old way was a constant drain. Not long ago, we pushed a major update to our online booking storefront that added new add-on options like guided side trips and rental gear. I hosted three separate live video training sessions for the guest services crew, but people forgot the new flow within days. A couple of our front-desk staff walked callers through the outdated process, mixed up add-on pricing, and we ended up with several incorrect bookings that required awkward follow-ups with guests.

What I like most about Product Fruits is that it’s a no-code digital adoption platform with adaptive Flows, so I can put guidance directly inside our tools instead of relying on separate Zoom trainings and static PDF guides. The Flows don’t blast the same generic walkthrough to every single user. They adjust based on a person’s role, what they’re trying to do, and where they are inside the app. For our guest services team, I can build one set of prompts for processing booking modifications, and another for pulling up repeat guest records in the CRM. Our tour guides only see guidance relevant to checking manifest rosters and updating trip status, so they aren’t distracted by features they’ll never touch.

The built-in AI is another huge win for our small team. Elvin AI pulls answers straight from our own help documents, and the AI helper can draft new Flows, tooltip copy and announcement logic for me in minutes. I don’t have to wait on a developer to write any code or build these guides. When we roll out seasonal changes, like our fall trail booking rules or winter gear rental add-ons, I can spin up and tweak in-app checklists and tooltips the same day. I also drop embedded NPS surveys at natural stopping points to catch friction early, before a small confusion turns into a support ticket or a bad guest experience.

We pair these in-app guides with our existing knowledge base and support workflows. It cuts down the flood of Slack messages and support tickets landing in my inbox every time we update a system. The tool also has an in-app help center, so staff can look up answers on their own while they’re helping a guest over the phone.

For a lean travel team like ours without a dedicated training department, this is a game-changer. Now when we update our booking portal, inventory ERP or CRM, the guidance lives right where people work. We don’t depend on my limited time for repeat training sessions, and our team makes fewer costly mistakes with guest bookings and trip details. Review collected by and hosted on G2.com.

Product Fruits works well for building quick onboarding tours and embedded help content for our booking platform and CRM, but it comes with a few persistent flaws that have caused real pain points during our busy travel season. A couple weeks back, I set up Elvin AI to answer common staff questions around our refund windows and last-minute trail cancellation rules. I uploaded our full help docs and double-checked the source material. But I found the AI would occasionally pull outdated policy language from older archived knowledge articles that I thought were retired. One of our guest service reps trusted the AI response and told a customer they could reschedule their backcountry trip for free, when our updated policy required a change fee. We had to eat that fee ourselves to keep the guest happy, and then I spent hours sorting and archiving stale articles to stop the AI from referencing them again.

Another thing that frustrates me is how limited the styling customization is. Our team uses several separate tools: booking e-commerce, gear ERP, and our CRM. I want the tooltips and pop-up guides to match each platform’s layout so they feel native and don’t confuse staff. But Product Fruits only has a small set of preset styling options. Some of our wider booking screens end up with overlays that cover critical form fields like guest emergency contact inputs. I can’t fine-tune positioning for every unique page layout, which means some of our guides actually get in the way when staff are rushing to process bookings over the phone.

I also wish the segmentation logic didn’t rely so heavily on in-app user attributes. A lot of our tour guides jump between multiple accounts depending on whether they’re checking trip manifests or logging mileage expenses. Product Fruits ties its adaptive Flows strictly to the logged-in user profile. If a guide switches roles mid-shift, the guidance doesn’t refresh automatically. Last month a guide logged into the admin booking view from their usual read-only account, and they never got the checklist for confirming vendor shuttle pickups. That oversight led to a miscommunication with our shuttle subcontractor and a delayed guest departure. Review collected by and hosted on G2.com.

Product Fruits is very user-friendly and makes it easy to build and manage in-app guidance. The Elvin widget is especially helpful for quickly answering questions while I’m working. I’ve also had a great experience with their support team. They’re responsive over email and are happy to set up virtual meetings to walk through questions or more complicated setups in detail. Overall, I’ve found both the platform and the support behind it very helpful. Review collected by and hosted on G2.com.

I’m still learning and exploring everything Product Fruits has to offer, but so far I haven’t come across any major downsides. I’ve found the platform pretty straightforward to learn and use, and when I do have questions, the available resources and support have been helpful. Review collected by and hosted on G2.com.

Product Fruits is a solid tool that helps us in several parts of our platform.

We've been using it since September of 2024, starting with onboarding, checklist, tooltips and announcements.

Over time we migrated our entire knowledge base fra Document360 into Product Fruits. Even though the knowledge base feature wasn't as powerful as Document360 it was well worth it since it greatly improves Elvin and all the other AI features.

Notes on UI and UX:

The admin and editor is visual and intuitive. The tool is feature-rich in a way that feel deliberate and cohesive, not bloated. Lately they've been updating feature after feature making things easier to use and look nicer.

Performance is top notch!

Zero downtime and a microscopic amount of bugs in the time we've used it.

Integrations

We've integrated our own platform to Product Fruits, allowing us to pass over user properties which can further be used to build segments.

On top of that we've integrated PF into both Slack and HubSpot. Especially the Slack integration is great as it can post survey responses directly to a channel.

Pricing!

The pricing, to me, is good since you get a ton of features. To get the most our of the plans you should really plan out how to use everything within Product Fruits, from the simpler tool to AI conversations and AI translations.

Those are huge time savers.

World class support!

Product Fruits has one of the best support experiences I've ever come across. Quick replies from personell full of knowledge.

AI features:

Elvin is a game changer for us. Currently about 50% of our support chats are being resolved by Elvin - this really shows the benefit of the knowledge base.

In addition to Elvin there's also AI tools for creating flows, translating texts, creating surveys and insights and creating snippets.

We had tried other AI chats earlier but nothing have come close to the answers Elvin are able to give out.

If I gonna point out a few minuses it would be that the statistics could be better, especially regarding custom events for tracking user behaviour.

Also the knowledge base could use 1-2 more levels within the category structure as well as a better API for reading and updating existing articles.

There are workarounds, so it hasn't blocked us, and given the pace they're moving it probably won't stay that way for long.

Easy recommendation for any SaaS team that wants to guide users, handle support, and communicate changes without stitching together five different tools. Review collected by and hosted on G2.com.

To me there is nothing to dislike. There's a few areas for improvements like statistics, API (or maybe MCP) and the knowledge base. But at the rate they're moving I bet we'll see improvements soon. Review collected by and hosted on G2.com.

What I appreciate most is the wide range of helpful resources that make it easier to learn about the product and use its features day to day. I also value the opportunity to attend webinars to deepen my understanding of the product’s capabilities and see how to apply them in practice. This helps me find solutions that fit my needs. Review collected by and hosted on G2.com.

I find the system unintuitive, especially the menu navigation. Many settings are hard to find. For example, I couldn’t locate the Life Ring button settings on my own. Review collected by and hosted on G2.com.

The tool's editor is very simple, fast, and functional, allowing extensive customization of the Guide. In addition, the platform offers a wide range of features beyond guides, such as tours, hints, and more, enabling a more complete user journey.

The AI significantly streamlines the guide creation process, saving time, and the support team responds quickly and thoroughly to any needs or questions. Review collected by and hosted on G2.com.

Visually, organizing different guides, folders, and other assets can still be a bit challenging. However, this is a relatively minor issue and does not significantly impact the overall experience. Review collected by and hosted on G2.com.

I like that Product Fruits makes it easy to create interactive product tours and guides without needing much technical knowledge. The interface is fairly simple and its useful for helping users understand new features quickly. Review collected by and hosted on G2.com.

The customization options can feel a little limited, and some features take a bit of time to understand and set up properly. Review collected by and hosted on G2.com.

I really like Product Fruits for its nice interface and how it has improved our onboarding process. It's great for creating organized knowledge bases for both old and new users. The software is really nice to use and easy to navigate, which I appreciate. Plus, the pace at which they launch new features is impressive and beneficial. Their support stands out as amazing; they're always quick to respond and offer help through scheduled meetings, demos, or addressing any concerns. They take feedback seriously, which makes us feel valued as users because they keep enhancing and polishing the software based on that. The humane way they provide support is also noteworthy, making it very pleasant to work with them. Review collected by and hosted on G2.com.

Well, initially, we had some issues with the compatibility of our software with Product Fruits, but as we adjusted to how to use Product Fruits and implemented, we realized that there were some things that had to be adjusted on our end. It's not entirely on their side, as they support all modern types of websites, but we had some that were 'old school,' and we've been trying to migrate away from those. However, some of them are core to our software. But they were there to help us understand the level of compatibility. Review collected by and hosted on G2.com.

What I like best about Product Fruits is how easy it makes user onboarding and feature adoption without needing heavy development work. Its intuitive UI, in-app guides, and analytics help teams improve user engagement quickly while keeping the experience smooth and personalized. Review collected by and hosted on G2.com.

One drawback of Product Fruits is that some advanced customization and styling options can feel a bit limited, especially when compared with larger onboarding platforms. Also, for more complex user journeys or enterprise-level needs, certain features may require extra time to configure and fine-tune before everything works as intended. Review collected by and hosted on G2.com.