What do you like best about Tango?
Tango has fundamentally changed how we create and deliver training, saving us significant time while dramatically improving content accessibility and privacy. I highly recommend it for any team looking to streamline their documentation process.
Guide Me
The Guide Me feature is the core of Tango's brilliance and an excellent way to deliver training. It’s fully interactive, presents steps clearly, and allows users to learn by doing in the live application. This active, in-the-moment learning approach has proven far more effective than static manuals.
Efficiency and Speed: The Core Time-Savers
Intelligent Recording with the Browser Extension: The browser extension is a game-changer. It auto-fills steps based on the actions you record, capturing accurate text and screenshots instantly. This level of automation drastically cuts down on creation time compared to traditional documentation methods.
Smart Workflow Editor: Beyond the initial capture, Tango’s editor is incredibly powerful. You can quickly reorder, group, or delete steps and use the Smart Zoom feature to adjust image focus without needing an external editor. This makes refining the final product incredibly fast and intuitive.
Privacy and Compliance: Sensitive Data Handling
For sensitive industries, Tango is invaluable.
Automatic & Manual PHI/PII Blurring: The product’s automatic blurring of sensitive information (PHI/PII) during recording is a non-negotiable feature for compliance. I also appreciated the manual editing tools, which allow you to add blurs where needed and then “adopt” them. The system automatically applies the same blur to similar areas across all screenshots, cutting down significantly on repetitive, one-by-one edits.
Accessibility and Sharing: Centralized Documentation
Tango excels at making documentation accessible and easy to share:
Flexible Export Options: While links are great, the ability to export workflows to various formats—including PDF, Markdown, HTML, and Word—provides maximum flexibility for different documentation needs, such as integrating into existing manuals or sending offline resources.
Public Link Sharing and Embedding: The ability to make a Tango link public means people can view the guide without needing an account. Furthermore, the option to embed interactive previews in platforms like Confluence or Slack reduces context switching for users and keeps your documentation centralized.
Overall: Tango saves time, bolsters privacy handling, and makes creating and sharing engaging training content incredibly streamlined. It’s an essential tool for process documentation. Review collected by and hosted on G2.com.
What do you dislike about Tango?
While Tango excels at creating static, step-by-step guides, there are two key areas where the product could evolve to support a broader range of complex training and accessibility needs for viewers.
1. Universal Access to Interactive Guidance
The "Guide Me" feature is Tango's most powerful differentiator, but its required dependencies currently limit its reach:
Current Limitation: The need for the end-user to have an active Tango account and the browser extension installed to activate the interactive Guide Me feature creates a barrier to entry. This prevents rapid, widespread adoption and self-service for external users or those not part of the core team workspace.
The Improvement: It would be highly beneficial if Tango offered an option to create a Public Guide Me Link that grants temporary or limited access to the interactive walkthrough for any user. This would maximize the feature's value by making the "learn by doing" experience accessible to a much wider audience, without requiring them to onboard onto the platform.
2. Native Video Capture with Integrated PHI Blurring
For complex product troubleshooting, manipulation, or processes with critical timing, the current screenshot-based capture becomes a limitation:
The Need for Video: For trainings that require manipulating a product, demonstrating real-time errors, or troubleshooting complicated, continuous steps, a video recording is essential to fully capture the flow without the disruptive "screenshot pause."
The Improvement: Tango should integrate a native video capture feature that includes its robust privacy tools. Specifically, the ability to create a training video where the automatic PHI/PII blurring software is applied in real-time or during the video rendering process. This would solve the fundamental problem of choosing between continuous flow (video) and data security (blurring), making Tango the ultimate tool for capturing even the most sensitive and dynamic product workflows. Review collected by and hosted on G2.com.
