Tango Reviews & Product Details

I think Tango should be a must-have for any team. I'm a product manager and whether I'm working with customers directly or colleagues, sharing a simple guide to a software, to a certain action, is gold, especially because the interface is really simple and it's really easy to understand and use it the first time without any training, compared to other products on the market. With the recent upgrades, I'm excited about the branching improvements that simplify work, and AI voice trascriptions and video are another big thing. I'm sure Tango will become more and more widespread. Many colleagues of mine have started using it, and I hope it becomes more widely adopted in my company because it will give a useful tool for everybody to simplify work, create guides, sharing knowledge and waste way less time in "5 minutes call" to explain something. Review collected by and hosted on G2.com.

the free version is a bit limited, you need to go to a more expensive version to a have full control. Probably a compromise would be to have a middle ground version for $10-15 with basic pro features to give a better taste of how it works when you start Review collected by and hosted on G2.com.

The promise and opportunity of to perform basic automation and filling fields and clicking UI elements, although it doesn’t work as expect 50% of the time. Review collected by and hosted on G2.com.

I’ve been waiting over 1 week for an initial response from their support team. My account executive who is not particularly response himself, apologized and escalated it 4 business days ago. Nothing.

Tango is a profoundly flawed product. I wanted so much for it to work and revolutionize the way to we repetitive tasks.

Tango’s failure to do so is eclipsed only by the company’s customer service.

Tango fails to combine steps like picklist clicks that Scribe handles easily.

Tango fails to bind to fields in Salesforce.

Tango randomly uses historic information to fill fields.

Tango “Nuggets” are completely unreliable

Tango appends values to fields, but insists on adding a space before the appended string.

Tango has multiple functions that are inoperable. You click a button presented to you and nothing happens. Review collected by and hosted on G2.com.

Tango makes training and keeping up with processes so much easier. My steps are captured as I move along my screen. I no longer have to take screenshots for every step of a process. I can share a workspace with my team, or download the files to a folder and send them as needed. I love it! Review collected by and hosted on G2.com.

I don’t like that they took away downloads for Tango Free. Still, I understand they have to make money too. In that sense, going Pro could end up being beneficial for everyone. Review collected by and hosted on G2.com.

Tango makes it incredibly quick to document step-by-step workflows without having to manually write out instructions. I use it to create client-facing guides for CRM updates, automation changes, and onboarding processes. It automatically captures my clicks and turns them into clean documentation with screenshots, which saves me hours each month compared to writing SOPs by hand. It’s been especially helpful when I’m handing off processes to clients or to internal team members, because the steps are clear and easy to follow. Review collected by and hosted on G2.com.

The biggest limitation for me is the lack of more advanced screenshot editing. I’d like greater control over annotations, the ability to blur sensitive information, and an easier way to rearrange steps within the platform. When I need more polished documentation, I sometimes have to export everything and make a few small edits in another tool. Review collected by and hosted on G2.com.

So far, I’ve been able to quickly create knowledge base articles for our new POS and ecom system using Tango. Our leaders have complimented how clean it looks and how easy it is to follow and use to guide users. Our education team has utilized Tango so far, and they still haven’t had to ask me a single question about the service.

We have two more articles planned for this week, and two additional departments will start using Tango next week. It seems like we’ll be relying on this service for many of our future implementations and learning processes. I also love how simple it is to open Tango and start a new article.

I started to check out more features with the drafting process yesterday and I feel less stressed out about using Tango now!

Our Customer Support rep, Bailey, has been very responsive to our emails and requests. Thank you so much, Bailey!

Overall, I am extremely happy so far with Tango and can't imagine going back to working without it!

Thank you,

Rebecca Khoury Review collected by and hosted on G2.com.

This might be a big ask, but I’d really love the ability to pull steps or screenshots from one tango and drop them into another tango. Review collected by and hosted on G2.com.

I love Tango's guide me function. Being able to superimpose the process or procedure I'm teaching over the software my colleagues are using is an absolute game changer. This feature ensures my team doesn't have to leave the tool they're working in to learn how to use it well, cutting down on inefficiencies and keeping them in their workflows. Also, the initial setup of Tango was very easy, and I was up and running within the first week. Review collected by and hosted on G2.com.

The one thing that would be helpful is if I could choose how to start the steps. Every time the step is started with 'click on,' and I wish I could change that verbiage to something more flexible like "select". Review collected by and hosted on G2.com.

I use Tango software to instantly create easy-to-follow guides and automate processes, which saves a significant amount of time on training, support, and documentation. I love how it automatically captures clicks, screenshots, and steps as I work, and then makes them shareable, editable, and exportable, which is really useful for onboarding, SOPs, and boosting software adoption. I also appreciate that the initial setup for the core documentation features is very straightforward, often taking just a minute or two to install and start using, especially with the free extension. Review collected by and hosted on G2.com.

Learning curve for advanced features — while basics are easy, mastering all features can take some time. Mobile access limited — there isn’t as strong support for phones/tablets. Review collected by and hosted on G2.com.

Tango makes it super easy to document processes and procedures for both our internal HR team and for our team members in our company. It's so nice that I can quickly go through a process, have tango take step-by-step screenshots and label the action for me and then I can go in and edit the photos if I need to blur something or zoom in and update the labels for each step, then I can copy it and put it on my company letterhead. Review collected by and hosted on G2.com.

So far, I have not experienced anything within the platform that I don't like. Review collected by and hosted on G2.com.

At Polymath Growth, we manage campaigns across Google Ads, Meta Ads Manager, Amazon Advertising, and Target Roundel, and each platform comes with its own quirky UI, settings, and processes. Tango has become essential for documenting the exact click-by-click steps inside each one. Rather than trying to explain in a Slack message how to navigate Meta’s nested campaign structure or where to find Amazon’s bulk operations tab, I run through the workflow once in Tango and it automatically captures every step with screenshots. The result is a clean, shareable guide that our team or clients can follow without any back-and-forth. It’s saved us hours every month and has dramatically reduced onboarding time for new team members who need to learn multiple ad platforms at the same time. Review collected by and hosted on G2.com.

Honestly, it's tough to find much to complain about. Review collected by and hosted on G2.com.

The best thing about Tango is how easy it is to install and use. I just added the Chrome extension and it was ready to go. The speed at which it creates screenshots is impressive; it captures every click in real-time without slowing down my browser. Review collected by and hosted on G2.com.

I was disappointed to find that downloading the PDF is a paid feature. It’s a bit frustrating to finish a great guide and realize you can't save it offline for free. Also, the free version only works in the browser, so I can't use it to document my process in desktop apps like Blender or Photoshop. Lastly, the interface is only in English, which might be tricky for some users. Review collected by and hosted on G2.com.