# Best Live Chat Software - Page 8 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates. ### Core Capabilities of Live Chat Software To qualify for inclusion in the Live Chat category, a product must: - Provide instant messaging capabilities between customer service representatives and website visitors - Allow chat windows to either initiate conversation or live independently on a website for potential inquiries ### Common Use Cases for Live Chat Software Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include: - Providing immediate support for product questions, technical issues, and website navigation - Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood - Reducing response times compared to ticket-based support systems to improve first-contact resolution rates ### How Live Chat Software Differs from Other Tools Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation). ### Insights from G2 on Live Chat Software Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption. ## Top Live Chat Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,629 reviews) | Scalable omnichannel ticket operations | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,967 reviews) | Salesforce-centered service operations | "[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)" | | 3 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,709 reviews) | Knowledge-base AI support deflection | "[Fin solves a lot more than I expected](https://www.g2.com/survey_responses/fin-review-13048290)" | | 4 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,475 reviews) | Omnichannel help desk automation | "[Powerful, Cost-Effective Help Desk with Excellent Automation and AI Features](https://www.g2.com/survey_responses/zoho-desk-review-13056674)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | Local business messaging and review capture | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) | 4.6/5.0 (225 reviews) | WhatsApp-based customer conversation scale | "[Helpful for Growing Businesses with AI Chat and Broad Reach](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12908627)" | | 7 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,990 reviews) | Reputation-led customer messaging | "[Centralized Citation Management with Superior Sync](https://www.g2.com/survey_responses/birdeye-review-12013597)" | | 8 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,487 reviews) | AI SDR website meeting conversion | "[On-Point Success Architect and Clear Project Direction](https://www.g2.com/survey_responses/qualified-review-13038507)" | | 9 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,817 reviews) | CRM-connected support and self-service | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 10 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,842 reviews) | Website chat automation for lead capture | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 461 ### Category Stats (Jul 2026) - **Average Rating**: 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: SaleSmartly (+1.58%) - Among all products in this category, SaleSmartly recorded the largest rating increase compared to last month *Last updated: July 02, 2026* ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 99,800+ Authentic Reviews - 461+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Live Chat Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [Chatway Live Chat](https://www.g2.com/products/chatway-chatway-live-chat/reviews) - **Easiest to Use:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews) --- **Sponsored** ### Social Intents Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-07-02T23%3A36%3A07Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat&secure%5Btoken%5D=e5c089787dc9ba6e8962c1d9f7e470c7698e109a0235bb5b043af75692b1b2fe&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%2Fsignup.do%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=free_trial) --- ## Live Chat Software Features & Capabilities ### What are the Best Live Chat Software with Knowledge Base? Establishes a knowledge base for employee reference during conversations. **Top-rated Live Chat Software for Knowledge Base:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Knowledge Base](https://www.g2.com/categories/live-chat/f/knowledge-base) ### What are the Best Live Chat Software with Co-Browsing? Allows agents to join a customer's browser session and navigate through the website with them. **Top-rated Live Chat Software for Co-Browsing:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Co-Browsing](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Best Live Chat Software with Targeted Emails? Sends automated emails to further engage clients and potential clients. **Top-rated Live Chat Software for Targeted Emails:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Targeted Emails](https://www.g2.com/categories/live-chat/f/targeted-emails) ### What are the Best Live Chat Software with Lead Development? Enables employees to denote potential customers. **Top-rated Live Chat Software for Lead Development:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Lead Development](https://www.g2.com/categories/live-chat/f/lead-development) ### What are the Best Live Chat Software with In-App Messaging? Allows for live chat to be enabled within the app for customer help. **Top-rated Live Chat Software for In-App Messaging:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with In-App Messaging](https://www.g2.com/categories/live-chat/f/in-app-messaging) ## What Are the Top-Rated Live Chat Software Products in 2026? ### 1. [Autochat.io](https://www.g2.com/products/autochat-io/reviews) Autochat is a conversational customer engagement solution tailor-made for E-commerce. It helps online stores sell more by proactively engaging and supporting customers throughout their purchase journey and that's why it's much more than just a live chat. Following are the main features of Autochat that make it different from traditional live chat Softwares: Proactive Messaging: Use Contextual Rules based on various data points like user history, UTM parameters, source campaign, session activity, etc. to automatically trigger real-time messages for live users. These messages help start contextual conversations at scale. Once the user is hooked and starts a conversation, the chances of conversion increase manifold. Live Shopper Insights: You and your team members can see all live shopping sessions on your online store with business insights like cart value, the historical average order value of shopper, number of orders placed by the shopper in the past, etc. You can then smartly reach out personally to the most valuable shoppers while they are still on the site. 24x7 Chatbots with seamless handover & takeover: Chatbots can easily be activated to automatically respond to common customer queries, to help them search through products, to showcase new arrivals, to capture contact information, etc. Seamless handover to human team members can also be configured for questions outside the chatbot's scope. It is also possible for you and your team members to look at conversations happening with chatbots in real-time and take over the conversation if and when required. Shared Team Inbox A state of the art shared team inbox with features like Private notes (for team members to collaborate among themselves in context of a conversation), Canned responses (to respond efficiently to customer conversations), and Assignment of conversations to other team members (let the best-suited person respond). In addition, you can also hook up various other messaging channels like Facebook Messenger, Whatsapp, Twitter, and Gmail to the Inbox. This helps your team communicate with all the customers from a single place. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Autochat.io?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 8.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.5/10 (Category avg: 8.1/10) **Who Is the Company Behind Autochat.io?** - **Seller:** [Autochat.io](https://www.g2.com/sellers/autochat-io) - **Year Founded:** 2017 - **HQ Location:** Hyderabad, IN - **Twitter:** @autochatio (54 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/autochatio/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are Autochat.io's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Helpful (2 reviews) - AI Efficiency (1 reviews) - Customer Support (1 reviews) - Easy Communication (1 reviews) **Cons:** - Limited Customization (2 reviews) - Expensive (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) - Limitations (1 reviews) ### What Do G2 Reviewers Say About Autochat.io? *AI-generated summary from verified user reviews* **Pros:** - Users find Autochat.io to be very **user-friendly** , making it easy to integrate communication channels effectively. - Users find Autochat.io to be **user-friendly** , making it easy for everyone to navigate and get accurate responses. - Users praise the **AI-driven efficiency** of Autochat.io chatbots, enhancing overall customer interaction and satisfaction. - Users find the **customer support** of Autochat.io to be very helpful, aiding them through initial integration issues. - Users love the **easy communication** offered by Autochat.io for seamless WhatsApp interactions with clients. **Cons:** - Users express a desire for **more customization options** regarding the bot's appearance and personality settings. - Users find Autochat.io to be **quite costly** , making implementation complex and potentially less accessible for businesses. - Users often face **integration issues** with Autochat.io, causing slow startup and compatibility problems with other programs. - Users find the **implementation complex** and costly, making it challenging to integrate Autochat.io into their business. - Users find Autochat.io has **limited support for complex inquiries** , often requiring human assistance for resolution. #### What Are Recent G2 Reviews of Autochat.io? **"[Most advance chat bot system for Ecommerce!](https://www.g2.com/survey_responses/autochat-io-review-10059944)"** **Rating:** 4.5/5.0 stars *— Anny S.* [Read full review](https://www.g2.com/survey_responses/autochat-io-review-10059944) --- **"[Enhance user experience through personal communication](https://www.g2.com/survey_responses/autochat-io-review-10231059)"** **Rating:** 4.0/5.0 stars *— Ruhan B.* [Read full review](https://www.g2.com/survey_responses/autochat-io-review-10231059) --- ### 2. [Chili Piper](https://www.g2.com/products/chili-piper/reviews) Chili Piper is the Demand Conversion Platform, used by Meta, Verizon, Gong, monday.com, and thousands more 🌶️ Chili Piper is a demand conversion platform that helps B2B companies turn website visitors into qualified pipeline. It combines AI agents and configurable workflows to instantly qualify, route, and schedule inbound leads, eliminating the lag between a prospect showing interest and a rep booking a meeting. With features like AI chat, lead routing, automated scheduling, and enrichment built in, Chili Piper gives revenue teams the infrastructure to convert more of the demand they're already generating. Ready to convert more of the demand you're already generating? 🔥 **Average Rating:** 4.6/5.0 **Total Reviews:** 718 **How Do G2 Users Rate Chili Piper?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Chili Piper?** - **Seller:** [Chili Piper](https://www.g2.com/sellers/chili-piper) - **Company Website:** https://www.chilipiper.com - **Year Founded:** 2016 - **HQ Location:** Brooklyn, NY - **Twitter:** @chilipiper (2,078 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2687110 (264 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Mid-Market, 21% Small-Business #### What Are Chili Piper's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Scheduling (14 reviews) - Customer Support (10 reviews) - Helpful (9 reviews) - Efficiency (8 reviews) **Cons:** - Expensive (5 reviews) - Learning Curve (5 reviews) - Limitations (5 reviews) - Limited Customization (4 reviews) - Missing Features (4 reviews) ### What Do G2 Reviewers Say About Chili Piper? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Chili Piper, highlighting its intuitive setup and user-friendly experience. - Users value the **seamless scheduling** capabilities of Chili Piper, streamlining meetings and enhancing response times significantly. - Users rave about the **outstanding customer support** from Chili Piper, highlighting quick resolutions and expert assistance. - Users rave about Chili Piper's **exceptional support team** , highlighting their responsiveness and clear communication in resolving issues. - Users value the **efficiency** of Chili Piper in streamlining meeting bookings and enhancing response times. **Cons:** - Users find Chili Piper to be **expensive** compared to other scheduling apps, raising concerns about its overall value. - Users find the **learning curve steep** with Chili Piper, requiring support and admin assistance for effective use. - Users note several **limitations** with Chili Piper, including dependency on admins and high pricing compared to alternatives. - Users feel the **limited customization** options of Chili Piper restrict their ability to tailor the system to their needs. - Users note several **missing features** in Chili Piper, including complicated setup and limited email customization options. #### What Are Recent G2 Reviews of Chili Piper? **"[User-Friendly, Responsive Support, Streamlined Territory Assignments](https://www.g2.com/survey_responses/chili-piper-review-12813406)"** **Rating:** 5.0/5.0 stars *— João C.* [Read full review](https://www.g2.com/survey_responses/chili-piper-review-12813406) --- **"[Outstanding Concierge Scheduling and Lead Routing—Chili Piper Is a Game Changer](https://www.g2.com/survey_responses/chili-piper-review-12398232)"** **Rating:** 5.0/5.0 stars *— Alana Z.* [Read full review](https://www.g2.com/survey_responses/chili-piper-review-12398232) --- #### What Are G2 Users Discussing About Chili Piper? - [What is Chili Piper used for?](https://www.g2.com/discussions/what-is-chili-piper-used-for) ### 3. [BirdSeed](https://www.g2.com/products/birdseed/reviews) Add 12 powerful tools including Live Chat, Testimonials, Meetings, Announcements, FAQ, Videos, Call Requests and more. All built into just one simple button **Average Rating:** 4.6/5.0 **Total Reviews:** 10 **How Do G2 Users Rate BirdSeed?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 7.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) **Who Is the Company Behind BirdSeed?** - **Seller:** [BirdSeed](https://www.g2.com/sellers/birdseed) - **Year Founded:** 2016 - **HQ Location:** Orlando, US - **Twitter:** @thebirdseedapp (163 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/birdseedappofficial/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 30% Mid-Market #### What Are Recent G2 Reviews of BirdSeed? **"[The proactive messaging feature is fantastic](https://www.g2.com/survey_responses/birdseed-review-8685150)"** **Rating:** 5.0/5.0 stars *— Pampín B.* [Read full review](https://www.g2.com/survey_responses/birdseed-review-8685150) --- **"[Using this makes the workload easy and flexible](https://www.g2.com/survey_responses/birdseed-review-8514060)"** **Rating:** 4.5/5.0 stars *— Manohar R.* [Read full review](https://www.g2.com/survey_responses/birdseed-review-8514060) --- ### 4. [HelpOnClick](https://www.g2.com/products/helponclick/reviews) HelpOnClick Live Chat is a perfect solution for small and midsize business. The variety of features, customization options and thoughtful customer service combined with moderate pricing makes the software a real catch for business owners. HelpOnClick clients report 35-40% increase in sales after they start using HelpOnClick Live Chat on their websites. Simple Copy&Paste installation allows to start chatting with the website visitors in a few minutes after registration. **Average Rating:** 4.0/5.0 **Total Reviews:** 12 **How Do G2 Users Rate HelpOnClick?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Development:** 7.4/10 (Category avg: 8.5/10) - **Customization :** 9.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) **Who Is the Company Behind HelpOnClick?** - **Seller:** [OnClick](https://www.g2.com/sellers/onclick) - **Year Founded:** 2001 - **HQ Location:** Berango, Bizkaia - **LinkedIn® Page:** https://www.linkedin.com/company/onclick (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 42% Mid-Market #### What Are Recent G2 Reviews of HelpOnClick? **"[Excellent and exceptional Live Chat solution for small and medium-sized business.](https://www.g2.com/survey_responses/helponclick-review-9243712)"** **Rating:** 5.0/5.0 stars *— Arya K.* [Read full review](https://www.g2.com/survey_responses/helponclick-review-9243712) --- **"[After using HelpOnClick for quite sometime](https://www.g2.com/survey_responses/helponclick-review-8874780)"** **Rating:** 4.0/5.0 stars *— Vikas G.* [Read full review](https://www.g2.com/survey_responses/helponclick-review-8874780) --- #### What Are G2 Users Discussing About HelpOnClick? - [What is HelpOnClick used for?](https://www.g2.com/discussions/what-is-helponclick-used-for) ### 5. [500apps](https://www.g2.com/products/500apps/reviews) 500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an unmatched price of just $14.99/month with full access to the latest versions of new products and web extensions. 500apps is the single, most-advanced software platform that provides scaling businesses with an All-in-One SaaS suite. All-in-one Sales Suite - Finder-Email Finder CRM.io-CRM Leadsly-Sales Credence OutreachWriter-AI Outreach Writer Etc. All-in-one Marketing Suite - NinjaSite-Website Builder MailSend-Email Marketing HipSocial-Social Media Management Software NinjaSEO-SEO Tool Etc. All-in-one HR Suite Clockly-Time Tracking Software RecruitHire-Applicant Tracking NinjaInterview-Video interviewing HRSprout-HRMS etc. All-in-one Productivity Suite Projectsly-Project Management Software Forms.io-Form Builder Software BPMApp-Business Process Automation Etc. BotPath-Robotic Process Automation And many more... **Average Rating:** 3.9/5.0 **Total Reviews:** 15 **How Do G2 Users Rate 500apps?** - **Lead Development:** 9.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.4/10 (Category avg: 8.1/10) **Who Is the Company Behind 500apps?** - **Seller:** [500apps](https://www.g2.com/sellers/500apps) - **Year Founded:** 2019 - **HQ Location:** New York, California - **Twitter:** @SitePing500apps (26 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/outreachly-by-500apps/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 47% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of 500apps? **"[An inexpensive all in one business tool](https://www.g2.com/survey_responses/500apps-review-7144910)"** **Rating:** 4.5/5.0 stars *— Michael Jayson A.* [Read full review](https://www.g2.com/survey_responses/500apps-review-7144910) --- **"[Budget Friendly All-in-One Suite](https://www.g2.com/survey_responses/500apps-review-7183919)"** **Rating:** 5.0/5.0 stars *— Tejas R.* [Read full review](https://www.g2.com/survey_responses/500apps-review-7183919) --- #### What Are G2 Users Discussing About 500apps? - [What is 500apps used for?](https://www.g2.com/discussions/what-is-500apps-used-for) ### 6. [Nice.Chat](https://www.g2.com/products/nice-chat/reviews) Nice.Chat - white label AI-powered communication platform for your business. Nice.Chat offers AI-driven self-service chat, customizable user interface branding, and omni-channel support for various social networks, messengers, and communication tools. It includes video and audio calling capabilities, integration with multiple payment methods, BPM systems, ITSM platforms, online monitoring, and analytics tools, as well as multi-domain permission settings. **Average Rating:** 4.7/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Nice.Chat?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Development:** 9.3/10 (Category avg: 8.5/10) - **Customization :** 9.1/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.4/10 (Category avg: 8.1/10) **Who Is the Company Behind Nice.Chat?** - **Seller:** [Syntech Software Sp. z O. O](https://www.g2.com/sellers/syntech-software-sp-z-o-o) - **Year Founded:** 2016 - **HQ Location:** Warsaw, Poland - **LinkedIn® Page:** https://ee.linkedin.com/company/nicechat (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 69% Small-Business, 23% Enterprise #### What Are Recent G2 Reviews of Nice.Chat? **"[Powerful and Intuitive Online Chat Tool](https://www.g2.com/survey_responses/nice-chat-review-8446013)"** **Rating:** 5.0/5.0 stars *— Sachindra P.* [Read full review](https://www.g2.com/survey_responses/nice-chat-review-8446013) --- **"[Best Live Chat Tool For Beginners - Nice.Chat](https://www.g2.com/survey_responses/nice-chat-review-8353908)"** **Rating:** 5.0/5.0 stars *— Vardhan M.* [Read full review](https://www.g2.com/survey_responses/nice-chat-review-8353908) --- #### What Are G2 Users Discussing About Nice.Chat? - [What is Nice.Chat used for?](https://www.g2.com/discussions/what-is-nice-chat-used-for) ### 7. [FROGED](https://www.g2.com/products/froged/reviews) FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions, always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: - Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. - Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. - AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools. FROGED is the only platform that merges real Human Touch with Artificial Intelligence, turning customer service from a cost center into a revenue generator. **Average Rating:** 4.2/5.0 **Total Reviews:** 14 **How Do G2 Users Rate FROGED?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Lead Development:** 7.9/10 (Category avg: 8.5/10) - **Customization :** 7.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 5.8/10 (Category avg: 8.1/10) **Who Is the Company Behind FROGED?** - **Seller:** [FROGED TECHNOLOGIES S.L.](https://www.g2.com/sellers/froged-technologies-s-l) - **Year Founded:** 2019 - **HQ Location:** Malaga, Spain - **Twitter:** @FrogedEN (270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/froged-com/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Small-Business, 29% Mid-Market #### What Are Recent G2 Reviews of FROGED? **"[The almost perfect tool](https://www.g2.com/survey_responses/froged-review-7472487)"** **Rating:** 4.5/5.0 stars *— Sebastian B.* [Read full review](https://www.g2.com/survey_responses/froged-review-7472487) --- **"[A place for success!](https://www.g2.com/survey_responses/froged-review-5365715)"** **Rating:** 5.0/5.0 stars *— Irene V.* [Read full review](https://www.g2.com/survey_responses/froged-review-5365715) --- #### What Are G2 Users Discussing About FROGED? - [What is Froged used for?](https://www.g2.com/discussions/what-is-froged-used-for) ### 8. [Live800](https://www.g2.com/products/live800/reviews) Cloud End-to-end Interactive Network Solution, Live800 with multiple messaging platforms integration allows you to dig out more potential clients, cut down operational costs, increase the working efficiency. **Average Rating:** 3.8/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Live800?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 9.0/10 (Category avg: 8.5/10) - **Customization :** 8.8/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind Live800?** - **Seller:** [GoldArmor](https://www.g2.com/sellers/goldarmor) - **HQ Location:** N/A - **Twitter:** @Live800Global (6 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1942835/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Small-Business, 36% Mid-Market #### What Are Recent G2 Reviews of Live800? **"[Good Communication platform](https://www.g2.com/survey_responses/live800-review-2350270)"** **Rating:** 4.5/5.0 stars *— Prashant K.* [Read full review](https://www.g2.com/survey_responses/live800-review-2350270) --- **"[Live800 The best support communication software.](https://www.g2.com/survey_responses/live800-review-3495788)"** **Rating:** 4.5/5.0 stars *— Jaydon C.* [Read full review](https://www.g2.com/survey_responses/live800-review-3495788) --- #### What Are G2 Users Discussing About Live800? - [What is Live800 used for?](https://www.g2.com/discussions/what-is-live800-used-for) ### 9. [13Chats](https://www.g2.com/products/13chats/reviews) 13Chats is a comprehensive online platform designed to enhance customer engagement and support for businesses. It offers a suite of tools including live chat, chatbots, and behavior-based pop-ups, enabling real-time communication with website visitors and facilitating personalized interactions. The platform is tailored for marketers, sales teams, and support staff, aiming to convert website traffic into sales and improve customer satisfaction. Key Features and Functionality: - Live Chat: Facilitates instant communication between businesses and website visitors, allowing for prompt responses to inquiries and support requests. - Chatbots: Automates responses to frequently asked questions, ensuring 24/7 availability and efficient handling of multiple conversations simultaneously. - Behavior-Based Pop-Ups: Deploys smart widgets and pop-ups triggered by specific user actions on the website, such as time spent on a page or exit intent, to capture attention and drive conversions. - Customizable Widgets: Allows businesses to tailor the appearance and messaging of chat widgets and pop-ups to align with their brand identity. - CRM Integration: Seamlessly integrates with customer relationship management systems, providing a unified view of customer interactions and data. - Mobile Accessibility: Offers mobile applications for iOS and Android, enabling teams to manage customer interactions on the go. Primary Value and Solutions Provided: 13Chats addresses the need for businesses to engage with website visitors in real-time, thereby reducing response times and enhancing customer satisfaction. By automating routine inquiries through chatbots and utilizing behavior-based pop-ups, it helps in capturing leads and increasing sales conversions. The platform's integration capabilities ensure that customer data is centralized, facilitating better-informed interactions and personalized service. Overall, 13Chats empowers businesses to build stronger relationships with their customers, streamline communication processes, and drive growth through effective online engagement. **Average Rating:** 4.5/5.0 **Total Reviews:** 12 **How Do G2 Users Rate 13Chats?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 9.3/10 (Category avg: 8.5/10) - **Customization :** 8.6/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) **Who Is the Company Behind 13Chats?** - **Seller:** [13Chats](https://www.g2.com/sellers/13chats) - **Year Founded:** 2019 - **HQ Location:** Edgewater, US - **Twitter:** @13Chats_service (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/71977922 (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 42% Mid-Market #### What Are 13Chats's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Intuitive (1 reviews) ### What Do G2 Reviewers Say About 13Chats? *AI-generated summary from verified user reviews* **Pros:** - Users find 13Chats **very user-friendly** , particularly enjoying the convenience of popup widgets. - Users enjoy the **intuitive design** of 13Chats, finding it easy to navigate with helpful popup widgets. #### What Are Recent G2 Reviews of 13Chats? **"[Simply Amazing](https://www.g2.com/survey_responses/13chats-review-8884101)"** **Rating:** 5.0/5.0 stars *— Albert G.* [Read full review](https://www.g2.com/survey_responses/13chats-review-8884101) --- **"[A Powerful All-in-One Conversion Engine for Lean Teams](https://www.g2.com/survey_responses/13chats-review-12701993)"** **Rating:** 4.5/5.0 stars *— Shivam S.* [Read full review](https://www.g2.com/survey_responses/13chats-review-12701993) --- #### What Are G2 Users Discussing About 13Chats? - [What is 13Chats used for?](https://www.g2.com/discussions/what-is-13chats-used-for) ### 10. [Communication](https://www.g2.com/products/communication/reviews) Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified). **Average Rating:** 4.2/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Communication?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10) - **Lead Development:** 9.2/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.9/10 (Category avg: 8.1/10) **Who Is the Company Behind Communication?** - **Seller:** [Little SaaS](https://www.g2.com/sellers/little-saas) - **Year Founded:** 2018 - **HQ Location:** Newark, US - **Twitter:** @littlesaas (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/littlesaas/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 72% Small-Business, 17% Mid-Market #### What Are Communication's Pros and Cons? **Pros:** - Connectivity (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) - Simple (1 reviews) **Cons:** - Messaging Issues (1 reviews) - Not Intuitive (1 reviews) - UX Issues (1 reviews) ### What Do G2 Reviewers Say About Communication? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of communication** provided by the product, enjoying everything conveniently in one place. - Users appreciate the **ease of communication** within the product, making everything accessible in one convenient location. - Users appreciate the **easy communication** offered by the product, providing everything conveniently in one place. - Users value the **ease of communication** provided by the product, appreciating having everything in one place. **Cons:** - Users experience **messaging issues** with scattered information and overload, negatively impacting their overall user experience. - Users find the communication tool **not intuitive** , experiencing scattered messaging and overwhelming information overload. - Users report **UX issues** with scattered messaging and information overload, hindering overall user experience. #### What Are Recent G2 Reviews of Communication? **"[Best Communication App](https://www.g2.com/survey_responses/communication-review-8553291)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/communication-review-8553291) --- **"[Good Product - Intuitive and Easy Adoption](https://www.g2.com/survey_responses/communication-review-8698824)"** **Rating:** 4.0/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/communication-review-8698824) --- #### What Are G2 Users Discussing About Communication? - [What are examples of communications software?](https://www.g2.com/discussions/communication-what-are-examples-of-communications-software) - [What are the benefits of communication software?](https://www.g2.com/discussions/communication-what-are-the-benefits-of-communication-software) - [What is the function of communication software?](https://www.g2.com/discussions/what-is-the-function-of-communication-software) - [What are the features of communication software?](https://www.g2.com/discussions/what-are-the-features-of-communication-software) ### 11. [WhosOn](https://www.g2.com/products/whoson/reviews) WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-tested, ever-enriched solution. Today, WhosOn is the longest provider of chat in the UK and an established international brand. It is used in over 50% of the world’s countries, across six continents and in many different industries and languages. Setting WhosOn apart its is advanced scale and security. WhosOn comes complete with an extensive range of configurable functionality, which minimises the need for customisation and gives customers control over their solution. Importantly, WhosOn also has flexible deployment options; supporting on-premise, cloud, or hybrid implementations. Plus, the software offers extensive features and integrations that make it one of the more robust solutions in the market. WhosOn has a web analytics suite. It comes with fully-featured help desk and agent performance management options. It provides out of the box sentiment analysis. And it also has the most advanced real-time translation offering in the live chat software space. These features are still only scratching the surface. To try it for yourself, take out a free trial today: https://www.whoson.com/free-trial/ **Average Rating:** 3.8/5.0 **Total Reviews:** 10 **How Do G2 Users Rate WhosOn?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Development:** 8.9/10 (Category avg: 8.5/10) - **Customization :** 8.0/10 (Category avg: 8.5/10) **Who Is the Company Behind WhosOn?** - **Seller:** [Parker Software](https://www.g2.com/sellers/parker-software) - **Year Founded:** 2003 - **HQ Location:** Stoke-on-Trent, Staffordshire - **Twitter:** @ParkerSoftware (31,891 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/200884/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of WhosOn? **"[Best Live Chat for your customers](https://www.g2.com/survey_responses/whoson-review-1648740)"** **Rating:** 4.5/5.0 stars *— Sara A.* [Read full review](https://www.g2.com/survey_responses/whoson-review-1648740) --- **"[Who's On Review](https://www.g2.com/survey_responses/whoson-review-3002084)"** **Rating:** 4.5/5.0 stars *— Kevin C.* [Read full review](https://www.g2.com/survey_responses/whoson-review-3002084) --- #### What Are G2 Users Discussing About WhosOn? - [What is WhosOn used for?](https://www.g2.com/discussions/what-is-whoson-used-for) ### 12. [GotLiveChat](https://www.g2.com/products/gotlivechat/reviews) GotLiveChat offers live chat software and real-time monitoring for webmasters. **Average Rating:** 4.4/5.0 **Total Reviews:** 10 **How Do G2 Users Rate GotLiveChat?** - **Lead Development:** 9.2/10 (Category avg: 8.5/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.0/10 (Category avg: 8.1/10) **Who Is the Company Behind GotLiveChat?** - **Seller:** [GotLiveChat](https://www.g2.com/sellers/gotlivechat) - **HQ Location:** Corning, NY - **Twitter:** @GotLiveChat (19 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gotlivechat-com (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 30% Enterprise #### What Are Recent G2 Reviews of GotLiveChat? **"[Best Live Chat tool available in the market](https://www.g2.com/survey_responses/gotlivechat-review-9314076)"** **Rating:** 4.5/5.0 stars *— Aniket R.* [Read full review](https://www.g2.com/survey_responses/gotlivechat-review-9314076) --- **"[helped me with my sales](https://www.g2.com/survey_responses/gotlivechat-review-8778250)"** **Rating:** 5.0/5.0 stars *— Akshay R.* [Read full review](https://www.g2.com/survey_responses/gotlivechat-review-8778250) --- #### What Are G2 Users Discussing About GotLiveChat? - [What is GotLiveChat used for?](https://www.g2.com/discussions/what-is-gotlivechat-used-for) ### 13. [AiTrillion](https://www.g2.com/products/aitrillion-com-aitrillion/reviews) AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and other popular e-commerce platforms, AiTrillion unifies essential marketing tools into a single, intelligent ecosystem. This eliminates the need for multiple fragmented apps and allows businesses to save time, reduce costs, and increase efficiency. At the heart of AiTrillion is the belief that every merchant—big or small—deserves access to enterprise-level marketing tools without the complexity or expense. That’s why AiTrillion offers over 11 modules under one platform, including Email Marketing, Loyalty Rewards, Product Reviews, Web Push Notifications, Smart Popups, Workflow Automation, Advanced Segmentation, Affiliate Marketing, and more. These tools are seamlessly connected through powerful AI and automation engines, helping merchants deliver personalized, omnichannel experiences to their customers at every stage of the buyer journey. With AiTrillion, eCommerce businesses can create sophisticated automated workflows that nurture leads, engage customers, and recover abandoned carts—all without any coding or technical expertise. The platform’s robust analytics and AI-driven insights help merchants make data-backed decisions, optimize campaigns in real time, and improve customer retention rates. AiTrillion is more than just a marketing platform—it’s a growth partner. It’s built to empower businesses to understand their customers better, engage them meaningfully, and turn one-time buyers into lifelong fans. The loyalty and rewards module encourages repeat purchases by offering points, discounts, and incentives, while smart product reviews and UGC (User Generated Content) tools build trust and social proof. Thousands of global Shopify stores trust AiTrillion to streamline their marketing operations and scale effectively. Whether you’re just starting out or managing a high-volume online store, AiTrillion’s scalable infrastructure and user-friendly interface make it easy to adapt and grow. Key Features: - All-in-one marketing suite tailored for eCommerce - AI-powered automation and analytics - Seamless integration with Shopify and other platforms - Powerful loyalty and rewards programs - Smart segmentation for personalized messaging - In-depth customer journey tracking - Real-time performance insights and reporting By consolidating all marketing and customer engagement tools in one place, AiTrillion allows eCommerce businesses to focus on what really matters—delivering great products and exceptional customer experiences. It’s a smart, scalable, and forward-thinking solution for merchants who are ready to grow faster, smarter, and stronger. Join over 20,000 merchants who trust AiTrillion to power their growth and transform their online stores into customer-first, data-driven success stories. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 **How Do G2 Users Rate AiTrillion?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Development:** 9.2/10 (Category avg: 8.5/10) - **Customization :** 8.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.9/10 (Category avg: 8.1/10) **Who Is the Company Behind AiTrillion?** - **Seller:** [AAAeCommerce Inc.](https://www.g2.com/sellers/aaaecommerce-inc) - **Year Founded:** 2018 - **HQ Location:** Claymont, Delaware - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 93% Small-Business, 4% Mid-Market #### What Are AiTrillion's Pros and Cons? **Pros:** - Customer Support (21 reviews) - Helpful (15 reviews) - Ease of Use (14 reviews) - Email Marketing (9 reviews) - Features (8 reviews) **Cons:** - Learning Curve (7 reviews) - Not Intuitive (4 reviews) - Poor Customer Support (4 reviews) - Steep Learning Curve (4 reviews) - Complexity (2 reviews) ### What Do G2 Reviewers Say About AiTrillion? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **excellent customer support** from AiTrillion, with personalized assistance that addresses their specific needs. - Users find the **customer support** of AiTrillion exceptional, providing timely and effective assistance for their needs. - Users admire the **ease of use** of AiTrillion, highlighting its quick setup and intuitive interface for marketing. - Users highlight the **ease of use and efficiency** of AiTrillion's Email Marketing features for optimizing their business. - Users love the **convenient all-in-one features** of AiTrillion that simplify marketing and save time. **Cons:** - Users find the **learning curve steep** , especially in navigation and setup, but appreciate the supportive customer service. - Users find the **setup process to be difficult and confusing** , making navigation and installation challenging initially. - Users experience **inconsistent customer support** , with delays and confusion during interactions impacting their overall satisfaction. - Users find the **steep learning curve** of AiTrillion challenging, particularly during the initial setup and navigation. - Users find the **complexity in setup** of AiTrillion's Loyalty Program to be confusing and challenging initially. #### What Are Recent G2 Reviews of AiTrillion? **"[Great All-in-One Marketing Platform for Shopify Stores](https://www.g2.com/survey_responses/aitrillion-review-11789106)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/aitrillion-review-11789106) --- **"[Responsive AiTrillion Team That Helps You Every Step of the Way](https://www.g2.com/survey_responses/aitrillion-review-12705561)"** **Rating:** 4.5/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/aitrillion-review-12705561) --- #### What Are G2 Users Discussing About AiTrillion? - [What does Aitrillion do?](https://www.g2.com/discussions/what-does-aitrillion-do) - [What is Growwave?](https://www.g2.com/discussions/aitrillion-what-is-growwave) - [What do you know about AiTrillion Why do you want to work with us *?](https://www.g2.com/discussions/what-do-you-know-about-aitrillion-why-do-you-want-to-work-with-us) - [What is AiTrillion?](https://www.g2.com/discussions/what-is-aitrillion) ### 14. [ArrowChat](https://www.g2.com/products/arrowchat/reviews) ArrowChat is a social networking software with MySQL compatibility and major internet browsers support. **Average Rating:** 3.7/5.0 **Total Reviews:** 10 **How Do G2 Users Rate ArrowChat?** - **Has the product been a good partner in doing business?:** 1.7/10 (Category avg: 9.1/10) - **Lead Development:** 9.4/10 (Category avg: 8.5/10) - **Customization :** 8.9/10 (Category avg: 8.5/10) **Who Is the Company Behind ArrowChat?** - **Seller:** [ArrowSuites](https://www.g2.com/sellers/arrowsuites) - **HQ Location:** Dayton - **Twitter:** @ArrowChatTeam (201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/arrowsuites-llc/about/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Mid-Market #### What Are Recent G2 Reviews of ArrowChat? **"[Rewarding group communication](https://www.g2.com/survey_responses/arrowchat-review-4257334)"** **Rating:** 5.0/5.0 stars *— Freddy S.* [Read full review](https://www.g2.com/survey_responses/arrowchat-review-4257334) --- **"[ArrowChat, your best ally for excellent communication.](https://www.g2.com/survey_responses/arrowchat-review-4165307)"** **Rating:** 4.0/5.0 stars *— Madison C.* [Read full review](https://www.g2.com/survey_responses/arrowchat-review-4165307) --- #### What Are G2 Users Discussing About ArrowChat? - [What is ArrowChat used for?](https://www.g2.com/discussions/what-is-arrowchat-used-for) ### 15. [Chatspell](https://www.g2.com/products/chatspell/reviews) Chatspell makes it effortless to communicate with your website visitors. This ideal solution enables you to chat with your web visitors directly in Slack. By using this tool, you can interact with your visitors, enhance conversion rates, address queries, and support issues, and offer direct customer assistance, all from within Slack. Chatspell also enables powerful OpenAI GPT-3 integration that allows you to save time and money while responding to your visitors. Live Chat widget is fully-customizable. Track analytics to better understand your visitors needs. Features: - Direct Slack integration, respond to your visitors chats staying in Slack. - OpenAI GPT-3 integration - completes your responses to save your time. - Customization - change color, icon, branding of widget. - Analytics - understand what's going on. - Agents - add your teammates to respond faster - File uploading - sending invoices or other files? No problem! Give a try for Chatspell, starting 14-days trial. No credit card required. **Average Rating:** 4.1/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Chatspell?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10) - **Lead Development:** 7.8/10 (Category avg: 8.5/10) - **Customization :** 6.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Chatspell?** - **Seller:** [Chatspell](https://www.g2.com/sellers/chatspell) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 42% Mid-Market #### What Are Recent G2 Reviews of Chatspell? **"[Enhances Business Communication Efficiency](https://www.g2.com/survey_responses/chatspell-review-9537537)"** **Rating:** 4.5/5.0 stars *— Henry K.* [Read full review](https://www.g2.com/survey_responses/chatspell-review-9537537) --- **"[Chatspell is great and very easy to install!](https://www.g2.com/survey_responses/chatspell-review-9066888)"** **Rating:** 4.0/5.0 stars *— Daniel R.* [Read full review](https://www.g2.com/survey_responses/chatspell-review-9066888) --- ### 16. [Social Intents](https://www.g2.com/products/social-intents/reviews) Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution. **Average Rating:** 4.4/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Social Intents?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Social Intents?** - **Seller:** [Social Intents](https://www.g2.com/sellers/social-intents) - **Company Website:** https://socialintents.com - **Year Founded:** 2015 - **HQ Location:** Atlanta, GA - **Twitter:** @socialintents (3,649 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/socialintents/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Small-Business, 30% Mid-Market #### What Are Recent G2 Reviews of Social Intents? **"[Social Intents](https://www.g2.com/survey_responses/social-intents-review-5311213)"** **Rating:** 4.5/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/social-intents-review-5311213) --- **"[Great messaging tool](https://www.g2.com/survey_responses/social-intents-review-8274816)"** **Rating:** 5.0/5.0 stars *— Manju S.* [Read full review](https://www.g2.com/survey_responses/social-intents-review-8274816) --- #### What Are G2 Users Discussing About Social Intents? - [How do you embed a chat in team?](https://www.g2.com/discussions/how-do-you-embed-a-chat-in-team) - [How do I add MS teams to my website?](https://www.g2.com/discussions/how-do-i-add-ms-teams-to-my-website) - [Can you embed Microsoft teams?](https://www.g2.com/discussions/can-you-embed-microsoft-teams) - [What is Social intent?](https://www.g2.com/discussions/what-is-social-intent) ### 17. [Boei](https://www.g2.com/products/boei/reviews) Boei is an AI receptionist and lead-capture widget for small and mid-sized businesses. It sits on your website as a lightweight 10KB script and answers visitor questions instantly, 24/7, in 95+ languages. Unlike a basic chatbot that reads from a knowledge base and asks for a name and email, Boei does the work of a receptionist. It qualifies leads, books appointments, answers product questions, and escalates the conversations that need a human to your team with an AI summary attached. The same AI agent works across your website, WhatsApp Business, email and SMS, with one shared inbox and one trained brain behind all of them. Train it once on your website, files, FAQ, product catalog and past tickets. Add custom AI actions (calendar booking, quote calculation, order status lookup, CRM updates, lead routing) with no code. Choose how autonomous the AI is, from fully supervised to AI-driven, so you stay in control. Pick your AI model: OpenAI, Anthropic, Google or Mistral, switchable anytime. Boei is built for European SMBs and agencies. It is EU-hosted in Amsterdam, GDPR-first, cookie-optional, and includes 50+ contact channels in a single customizable widget. Used on 17,000+ websites. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Boei?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Boei?** - **Seller:** [Ruby Foundry B.V.](https://www.g2.com/sellers/ruby-foundry-b-v) - **HQ Location:** Utrecht, Netherlands - **Twitter:** @boeihelp (100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 91% Small-Business #### What Are Boei's Pros and Cons? **Pros:** - Customization (2 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Customizability (1 reviews) - Quick Setup (1 reviews) **Cons:** - Lack of Insight (1 reviews) - Lack of Integrations (1 reviews) - Time Consumption (1 reviews) ### What Do G2 Reviewers Say About Boei? *AI-generated summary from verified user reviews* **Pros:** - Users love the **extensive customization options** in Boei, leading to quick and easy setup for their websites. - Users rave about Boei's **ease of use** , enabling quick setup and customization without any coding knowledge. - Users love the **easy setup** of Boei, enabling quick customization and integration without any coding hassle. - Users love the **customizability** of Boei, allowing for quick widget setup and easy CSS adjustments. - Users love the **quick setup** of Boei, allowing effortless configuration and customization in minutes. **Cons:** - Users feel that the **analytics of the AI chatbot lack depth** , limiting their ability to derive useful insights. - Users find the **lack of integrations** limits data sharing and automation with other apps, impacting efficiency. - Users find the **time consumption** problematic due to missing integrations and notifications, affecting efficiency in communication. #### What Are Recent G2 Reviews of Boei? **"[Sometimes "easy" means more...:)](https://www.g2.com/survey_responses/boei-review-7502068)"** **Rating:** 4.5/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/boei-review-7502068) --- **"[Effortless Setup, Exceptional Lead Generation](https://www.g2.com/survey_responses/boei-review-12345300)"** **Rating:** 5.0/5.0 stars *— Jay F.* [Read full review](https://www.g2.com/survey_responses/boei-review-12345300) --- ### 18. [brandy.im](https://www.g2.com/products/brandy-im/reviews) Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation rate. Talk to your customers on your website and build relationship in messaging apps like Whatsapp, Instagram direct, Apple Messages for business and others. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **How Do G2 Users Rate brandy.im?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind brandy.im?** - **Seller:** [Brandy.im](https://www.g2.com/sellers/brandy-im) - **Year Founded:** 2015 - **HQ Location:** Lisbon, PT - **LinkedIn® Page:** https://www.linkedin.com/company/brandy-im (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 54% Small-Business, 23% Mid-Market #### What Are Recent G2 Reviews of brandy.im? **"[Robust Chat Platform Delivering Outstanding Results](https://www.g2.com/survey_responses/brandy-im-review-8087542)"** **Rating:** 5.0/5.0 stars *— Igor D.* [Read full review](https://www.g2.com/survey_responses/brandy-im-review-8087542) --- **"[Streamlined Customer Communication with Brandy platform](https://www.g2.com/survey_responses/brandy-im-review-8046157)"** **Rating:** 5.0/5.0 stars *— Maxim M.* [Read full review](https://www.g2.com/survey_responses/brandy-im-review-8046157) --- ### 19. [Charla](https://www.g2.com/products/charla/reviews) Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily **Average Rating:** 5.0/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Charla?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 5.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Charla?** - **Seller:** [Charla](https://www.g2.com/sellers/charla) - **Year Founded:** 2021 - **HQ Location:** Wyoming, United States - **Twitter:** @getcharla (19 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/charlalivechat/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Small-Business, 30% Mid-Market #### What Are Charla's Pros and Cons? **Pros:** - Features (5 reviews) - Customer Support (4 reviews) - Helpful (4 reviews) - Automation (3 reviews) - Ease of Use (2 reviews) **Cons:** - Interface Issues (2 reviews) - Chatbot Issues (1 reviews) - Not Intuitive (1 reviews) - Organizational Issues (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About Charla? *AI-generated summary from verified user reviews* **Pros:** - Users value the **rapid development and comprehensive features** of Charla, transforming their customer support efficiency. - Users commend the **timely customer support** and impressive product improvements from Charla, enhancing their support experiences significantly. - Users commend **Charla's impressive progress** and effective AI support, which significantly enhances customer service efficiency. - Users love the **automation capabilities** of Charla, streamlining customer support and saving invaluable time daily. - Users love the **ease of use** of Charla, highlighting its straightforward setup and seamless integration with WordPress. **Cons:** - Users find the **interface issues** in Charla confusing, affecting their overall experience despite ongoing improvements. - Users note some **chatbot issues** including outdated design and app functionality, but hope for future improvements. - Users find the **admin interface design confusing** , though support is addressing these issues for better usability. - Users are facing **organizational issues** with Charla's outdated design and lack of updates, impacting the overall experience. - Users report experiencing **update issues** with Charla, affecting both the mobile and desktop applications' performance and design. #### What Are Recent G2 Reviews of Charla? **"[Charla Transformed My Support: 90% Automated, Seamless WordPress Integration](https://www.g2.com/survey_responses/charla-review-12241813)"** **Rating:** 5.0/5.0 stars *— Josh M.* [Read full review](https://www.g2.com/survey_responses/charla-review-12241813) --- **"[Regular Updates, New Features, and Responsive Support from Charla](https://www.g2.com/survey_responses/charla-review-12252241)"** **Rating:** 4.5/5.0 stars *— Ankit S.* [Read full review](https://www.g2.com/survey_responses/charla-review-12252241) --- ### 20. [Giosg](https://www.g2.com/products/giosg/reviews) Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest. **Average Rating:** 4.6/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Giosg?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Giosg?** - **Seller:** [Giosg.com](https://www.g2.com/sellers/giosg-com) - **Year Founded:** 2011 - **HQ Location:** Helsinki, Finland - **Twitter:** @giosgCom (537 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/giosg-com (65 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Small-Business, 36% Mid-Market #### What Are Recent G2 Reviews of Giosg? **"[Cost efficient and very customizable](https://www.g2.com/survey_responses/giosg-review-9094265)"** **Rating:** 5.0/5.0 stars *— Meriam V.* [Read full review](https://www.g2.com/survey_responses/giosg-review-9094265) --- **"[''Solves/fits well managing sales in our todays world.''](https://www.g2.com/survey_responses/giosg-review-9855429)"** **Rating:** 5.0/5.0 stars *— Cherry W.* [Read full review](https://www.g2.com/survey_responses/giosg-review-9855429) --- #### What Are G2 Users Discussing About Giosg? - [What is Giosg used for?](https://www.g2.com/discussions/what-is-giosg-used-for) ### 21. [KODIF](https://www.g2.com/products/kodif/reviews) KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business. **Average Rating:** 4.8/5.0 **Total Reviews:** 30 **How Do G2 Users Rate KODIF?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Development:** 7.3/10 (Category avg: 8.5/10) - **Customization :** 9.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.0/10 (Category avg: 8.1/10) **Who Is the Company Behind KODIF?** - **Seller:** [KODIF](https://www.g2.com/sellers/kodif) - **Year Founded:** 2021 - **HQ Location:** Palo Alto, CA - **LinkedIn® Page:** https://www.linkedin.com/company/kodifai/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods - **Company Size:** 71% Mid-Market, 19% Small-Business #### What Are KODIF's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Helpful (16 reviews) - Customer Support (14 reviews) - Efficiency (14 reviews) - Features (10 reviews) **Cons:** - Complexity (2 reviews) - Integration Difficulty (2 reviews) - Integration Issues (2 reviews) - Lack of Integrations (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About KODIF? *AI-generated summary from verified user reviews* **Pros:** - Users find Kodif's platform remarkably **easy to use** , enabling quick implementation and efficient integration into existing workflows. - Users find Kodif to provide **exceptional operational leverage** , automating workflows and enhancing customer support efficiently. - Users highlight the **exceptional customer support** from the Kodif team, which enhances their overall experience and success. - Users appreciate the **efficiency** of Kodif, streamlining tasks and enhancing productivity in customer support services. - Users commend Kodif's **user-friendly interface and immediate results** , seamlessly integrating into operations and enhancing efficiency. **Cons:** - Users face **setup complexity** with KODIF, needing engineer assistance due to limited native integrations and custom configurations. - Users find **integration difficult** due to limited native capabilities and a need for additional engineering support for effective setup. - Users find **integration issues** with KODIF challenging due to limited native capabilities and required custom configurations. - Users find the **lack of integrations** with KODIF challenging, often requiring additional engineering support for functionality. - Users experience a **learning curve** with the UI, requiring some initial training for effective usage. #### What Are Recent G2 Reviews of KODIF? **"[Incredible AI Customer Support Option, Always Open to Feedback, but the UI Needs Major Improvement](https://www.g2.com/survey_responses/kodif-review-12704371)"** **Rating:** 4.0/5.0 stars *— Saad M.* [Read full review](https://www.g2.com/survey_responses/kodif-review-12704371) --- **"[Unmatched AI Performance and Exceptional Support with KODIF](https://www.g2.com/survey_responses/kodif-review-11918921)"** **Rating:** 5.0/5.0 stars *— Lauryn D.* [Read full review](https://www.g2.com/survey_responses/kodif-review-11918921) --- ### 22. [OneHash Chat](https://www.g2.com/products/onehash-chat/reviews) OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate OneHash Chat?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 9.2/10 (Category avg: 8.5/10) - **Customization :** 7.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind OneHash Chat?** - **Seller:** [OneHash](https://www.g2.com/sellers/onehash) - **Year Founded:** 2020 - **HQ Location:** Delaware - **Twitter:** @OneHash (593 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/onehash (28 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 62% Small-Business, 38% Mid-Market #### What Are OneHash Chat's Pros and Cons? **Pros:** - Chat Features (1 reviews) - Collaboration Efficiency (1 reviews) - Communication (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) ### What Do G2 Reviewers Say About OneHash Chat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of OneHash Chat, which enhances team communication and efficiency. - Users appreciate the **collaboration efficiency** of OneHash Chat, making team communication smoother and streamlined. - Users appreciate the **effortless communication** of OneHash Chat, enhancing team collaboration with a streamlined, user-friendly interface. - Users appreciate the **ease of use** of OneHash Chat, enhancing team communication and efficiency with its simple interface. - Users appreciate the **easy communication** facilitated by OneHash Chat's simple interface and comprehensive features. #### What Are Recent G2 Reviews of OneHash Chat? **"[Excellent Addition for Customer Support Teams](https://www.g2.com/survey_responses/onehash-chat-review-9966138)"** **Rating:** 5.0/5.0 stars *— Aditya N.* [Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9966138) --- **"[OneHash Chat: Streamlined Communication & Faster Conversions](https://www.g2.com/survey_responses/onehash-chat-review-9893942)"** **Rating:** 4.5/5.0 stars *— Jenis K.* [Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9893942) --- ### 23. [Salesmate](https://www.g2.com/products/salesmate/reviews) Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage. **Average Rating:** 4.7/5.0 **Total Reviews:** 114 **How Do G2 Users Rate Salesmate?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Salesmate?** - **Seller:** [Salesmate](https://www.g2.com/sellers/salesmate) - **Company Website:** https://www.salesmate.io - **Year Founded:** 2016 - **HQ Location:** Charlotte, NC - **Twitter:** @SalesmateIO (2,114 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmate/about (28 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 73% Small-Business, 14% Mid-Market #### What Are Salesmate's Pros and Cons? **Pros:** - Customer Support (15 reviews) - Ease of Use (15 reviews) - Features (12 reviews) - Helpful (11 reviews) - Intuitive (9 reviews) **Cons:** - Integration Issues (4 reviews) - Limited Features (4 reviews) - Missing Features (4 reviews) - Learning Curve (3 reviews) - Not Intuitive (3 reviews) ### What Do G2 Reviewers Say About Salesmate? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** of Salesmate, noting prompt responses and valuable assistance throughout their experience. - Users value the **ease of use** of Salesmate, benefiting from its all-in-one solution and helpful support. - Users highlight the **intuitive user interface** of Salesmate, making workflow creation and communication management effortless. - Users praise the **easy-to-use interface** of Salesmate, which simplifies workflow creation and enhances overall productivity. - Users love the **intuitive interface** of Salesmate, making workflows and communications simple and efficient. **Cons:** - Users face **integration issues** with Salesmate, as workflow automation and third-party connections can be clunky and limited. - Users note the **limited features** of Salesmate, particularly regarding third-party integrations and email marketing management. - Users note the **missing features** in Salesmate, including inadequate support and improvements needed for integrations and mobile functionality. - Users note a **learning curve** for advanced configurations, needing technical support to fully manage initial setup. - Users find Salesmate to be **not intuitive** , requiring significant technical assistance for advanced configurations and setup. #### What Are Recent G2 Reviews of Salesmate? **"[Dream Team](https://www.g2.com/survey_responses/salesmate-review-12820899)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/salesmate-review-12820899) --- **"[The first CRM that actually keeps up with my deal flow](https://www.g2.com/survey_responses/salesmate-review-12970513)"** **Rating:** 5.0/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/salesmate-review-12970513) --- #### What Are G2 Users Discussing About Salesmate? - [Is HubSpot free?](https://www.g2.com/discussions/is-hubspot-free) - [Who owns Salesmate?](https://www.g2.com/discussions/who-owns-salesmate) - 1 comment - [Is Salesmate good?](https://www.g2.com/discussions/is-salesmate-good) - 1 comment - [How does Salesmate work?](https://www.g2.com/discussions/how-does-salesmate-work) ### 24. [Swiftsell](https://www.g2.com/products/swiftsell/reviews) Swiftsell is a generative AI-enabled no-code tool designed to help consumer brands automate their lead conversations seamlessly across multiple channels. This innovative solution empowers businesses to enhance their sales, marketing efforts, and overall customer satisfaction by streamlining communication processes and improving engagement with potential customers. As a no-code platform, Swiftsell caters to a diverse audience, including small to medium-sized enterprises (SMEs) and larger corporations looking to optimize their customer interaction strategies without the need for extensive technical expertise. The tool is particularly beneficial for marketing teams, sales departments, and customer service representatives who seek to improve efficiency and response times while maintaining a personalized touch in their communications. By leveraging generative AI, Swiftsell enables brands to create dynamic conversations that adapt to customer inquiries and preferences, ensuring a more engaging experience. One of the standout features of Swiftsell is its ability to integrate seamlessly with various communication channels, such as WhatsApp, Webchat, Instagram and FB messenger. This multi-channel approach allows brands to reach their audience where they are most active, thereby increasing the likelihood of conversion. Additionally, the platform's automation capabilities mean that businesses can handle a higher volume of inquiries without sacrificing quality or responsiveness. This is particularly advantageous during peak times or promotional events when customer engagement is critical. Swiftsell also offers advanced analytics and reporting tools that provide insights into customer interactions and lead performance. By analyzing these metrics, brands can refine their marketing strategies and tailor their messaging to better resonate with their target audience. The ability to track engagement and conversion rates in real-time allows businesses to make data-driven decisions, ultimately enhancing their sales and marketing effectiveness. In summary, Swiftsell stands out in the market as a comprehensive solution for brands looking to automate and optimize their lead conversations. With its generative AI capabilities, no-code interface, and multi-channel integration, it provides a powerful tool for enhancing customer engagement and satisfaction. By adopting Swiftsell, businesses can streamline their communication processes, improve their marketing efforts, and drive better sales outcomes, all while maintaining a focus on customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Swiftsell?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Swiftsell?** - **Seller:** [Sprintsteer Innovations Private Limited](https://www.g2.com/sellers/sprintsteer-innovations-private-limited) - **Year Founded:** 2023 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/swiftsellmarketing/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Financial Services - **Company Size:** 44% Mid-Market, 41% Small-Business #### What Are Swiftsell's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Features (5 reviews) - Intuitive (5 reviews) - Ease of Use (4 reviews) - Helpful (3 reviews) **Cons:** - Limited Credits (1 reviews) - Payment Issues (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Swiftsell? *AI-generated summary from verified user reviews* **Pros:** - Users praise SwiftSell for its **excellent customer support** , demonstrating dedication through helpful responses and innovative solutions. - Users love the **feature richness** of SwiftSell, highlighting its intuitive interface and comprehensive automation options. - Users love the **intuitive interface** of SwiftSell, making bot customization and management accessible for everyone. - Users highlight the **ease of use** of Swiftsell, making it accessible for everyone, regardless of experience. - Users find Swiftsell to be incredibly **helpful** , effectively meeting diverse business requirements with outstanding features and support. **Cons:** - Users find the **limited credits** for Swiftsell restricting, impacting their campaign flexibility and overall usage experience. - Users face **payment issues** with Meta Ads on WhatsApp, as credit card payments can be unexpectedly blocked. - Users find the lack of **responsive customer support** frustrating, hindering quick resolutions for minor issues. #### What Are Recent G2 Reviews of Swiftsell? **"[An excellent and flexible product for sending out marketing communications](https://www.g2.com/survey_responses/swiftsell-review-11445758)"** **Rating:** 5.0/5.0 stars *— Kartikeya S.* [Read full review](https://www.g2.com/survey_responses/swiftsell-review-11445758) --- **"[Swiftsell chat bot](https://www.g2.com/survey_responses/swiftsell-review-11377476)"** **Rating:** 5.0/5.0 stars *— Nikhil S.* [Read full review](https://www.g2.com/survey_responses/swiftsell-review-11377476) --- ### 25. [ControlHippo](https://www.g2.com/products/controlhippo/reviews) ControlHippo is Omnichannel Conversational AI Platform designed to streamline customer communication across multiple channels, including AI Chatbot, WhatsApp Business API, Instagram, Telegram, Facebook Messenger, email, and more. By consolidating all interactions into a unified inbox, ControlHippo enables businesses to manage conversations efficiently, automate responses, and gain valuable insights through advanced analytics. Key Features & Benefits: Omnichannel Communication: Manage conversations from AI Chatbot, WhatsApp, Instagram, Telegram, Email, Facebook Messenger, and more, all in one place. SMS Shared Inbox: Centralize all SMS conversations assign, respond, and collaborate on customer queries in real-time, without switching tabs. Perfect for support, sales, and service teams. AI Chat Agent: Automatically handles queries, qualifies leads, and delivers personalized responses using contextual understanding. Voice: Take full control of your calling workflows - manage outreach, support, and follow-ups efficiently, all in one place. WhatsApp Business API: Connect with customers at scale using the official WhatsApp Business API with automation, message templates, and compliance support. Multichannel Integrations: Integrate seamlessly with CRMs, helpdesk software, eCommerce platforms, and other tools to ensure consistent communication. AI-Powered Workflows: Automate responses, qualify leads, and route chats intelligently with customizable AI workflows to improve efficiency and customer experience. **Average Rating:** 4.7/5.0 **Total Reviews:** 13 **How Do G2 Users Rate ControlHippo?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 8.5/10 (Category avg: 8.5/10) - **Customization :** 9.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.5/10 (Category avg: 8.1/10) **Who Is the Company Behind ControlHippo?** - **Seller:** [ControlHippo](https://www.g2.com/sellers/controlhippo) - **HQ Location:** Claymont - **Twitter:** @controlhippo (28 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/controlhippo (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 62% Small-Business, 38% Mid-Market #### What Are ControlHippo's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Affordable (1 reviews) - Automation (1 reviews) - Automation Features (1 reviews) - Chat Features (1 reviews) ### What Do G2 Reviewers Say About ControlHippo? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of ControlHippo, making onboarding and management effortless for everyone. - Users value the **affordability** of ControlHippo, appreciating its cost-saving benefits while enhancing efficiency in SaaS management. - Users value the **automation capabilities** of ControlHippo, which enhance efficiency and reduce communication errors. - Users love the **automation features** of ControlHippo, which streamline workflows and reduce errors effectively. - Users love the **user-friendly chat features** of ControlHippo, enhancing communication and collaboration effortlessly. #### What Are Recent G2 Reviews of ControlHippo? **"[Easy to setup for Managing Multiple Messaging Platforms at one place](https://www.g2.com/survey_responses/controlhippo-review-10816830)"** **Rating:** 5.0/5.0 stars *— Akshat A.* [Read full review](https://www.g2.com/survey_responses/controlhippo-review-10816830) --- **"[Simplifying SaaS Management with Ease and Efficiency](https://www.g2.com/survey_responses/controlhippo-review-9059163)"** **Rating:** 5.0/5.0 stars *— Nikunj D.* [Read full review](https://www.g2.com/survey_responses/controlhippo-review-9059163) --- ## What Is Live Chat Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Live Chat Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Chatbots Software](https://www.g2.com/categories/chatbots) --- ## How Do You Choose the Right Live Chat Software? ### What You Should Know About Live Chat Software ### What is Live Chat Software? Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations. Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible. Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer. #### What Types of Live Chat Software Exist? **Text only solutions** Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation. **Voice or video solutions** Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text. ### What are the Common Features of Live Chat Software? Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software: **Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance. **Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads. **Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up. **Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers. **Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work. **Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company. **Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences. Many live chat software solutions will also offer the following features: - [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging) - [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development) - [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base) - [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails) - [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Benefits of Live Chat Software? Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons: **Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience. **Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries. **Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations. **Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale. ### Who Uses Live Chat Software? Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents. **Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software. **Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record. #### Software Related to Live Chat Software Related solutions that can be used together with live chat tools include: [Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool. [Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums. [Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform. [Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. ### Challenges with Live Chat Software Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise. **Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once.  **Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions. **Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers. ### Which Companies Should Buy Live Chat Software? Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat. **E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase. **Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered. Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel. ### How to Buy Live Chat Software #### Requirements Gathering (RFI/RFP) for Live Chat Software Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider. First, buyers must evaluate the need for live chat software, and ask the following questions: - Who will be using the product most often? - How many users (or seats) do we need?  - Will it be used for customer service or technical support?  - Will the sales team use it for lead generation or guiding customers on their buying journey? At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk. #### Compare Live Chat Software Products **Create a long list** Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers. **Create a short list** After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features. **Conduct demos** Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch. #### Selection of Live Chat Software **Choose a selection team** The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents. **Negotiation** Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans. **Final decision** Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives. ### Live Chat Software Trends **Screen sharing** Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent. **Automation** Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads. --- ## What Are the Most Common Questions About Live Chat Software? *AI-generated · Last updated: June 3, 2026* ### Which live chat software is best for ecommerce Based on G2 reviews, several products stand out for ecommerce teams that need fast messaging, centralized conversations, and support for order-related questions. Recent reviewers most often highlight unified inboxes, automation for repetitive requests, and better visibility into customer history across chat, email, and other channels. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — omnichannel support with ticket automation. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — case tracking with AI-assisted workflows. - [Fin](https://www.g2.com/products/fin) — answers simple questions using help content. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — ticketing, chat, and workflow flexibility. ### Best live chat options for business websites Based on G2 reviews, buyers looking at live chat options for business websites often focus on quick setup, easy agent workflows, and the ability to keep conversations organized across channels. Recent reviews show strong interest in tools that support live chat alongside email, phone, social, or help center experiences. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — ticketing and chat in one workspace. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel case handling and automation. - [Fin](https://www.g2.com/products/fin) — automated answers for repetitive website questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — live chat with structured support workflows. ### Leading live chat apps to improve customer support Based on G2 reviews, the leading live chat apps in this category are the ones that help teams reduce repetitive work, keep context in one place, and respond across more than one channel. Recent reviewers repeatedly mention easier routing, quicker follow-up, and better visibility into customer history as key benefits when support volume increases. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — unified support across chat and email. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized customer data and routing. - [Fin](https://www.g2.com/products/fin) — deflects repetitive Tier 1 questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — structured ticketing with multichannel support. ### What should buyers look for in live chat software According to verified users, the most important things to look for in live chat software are fast setup, a clear shared inbox, and the ability to manage conversations without jumping between tools. Recent reviews repeatedly mention chat combined with email, phone, or social channels in one workspace, along with automation for routing, canned replies, and follow-up. Buyers also care about knowledge base connections, chat history, and easy agent onboarding. Several reviews note that strong integrations and reporting help teams understand recurring questions and resolution workflows, while weak analytics, lag, or hard-to-manage customization can slow support down. ### What are the most important features in live chat software According to verified users, the most important features in live chat software are shared inboxes, live messaging, automation, and access to customer context during conversations. Across recent reviews, buyers consistently highlight routing rules, canned responses, chat history, and multichannel support as especially useful for keeping work organized. Knowledge base connections and self-service tools also matter because they help answer repetitive questions before an agent steps in. Many reviewers also value reporting, ticket tracking, and integrations with other systems so teams can follow conversations, collaborate internally, and maintain continuity across support interactions. Ease of use is a recurring theme, especially for onboarding new agents quickly.