Keap Reviews & Product Details


What is Keap?

Smart client management software designed specifically for small businesses, Keap helps you turn incoming leads into satisfied clients. Our platform organizes your customer information and daily work in one place, freeing you up from repetitive tasks so you have more time to focus on delivering consistently great service, with less stress.

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Keap Profile Details

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Provided by:
Paige Clark

Website
keap.com
Related Links
Q&A
Languages Supported
English
Vendor
Keap
Description
Keap exists to help small businesses succeed
Company Website
Year Founded
2001
HQ Location
Chandler, AZ
Phone
+1 (866) 800-0004
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
367
Twitter
@keapgrowing
Twitter Followers
38,905
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Keap Reviews

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1-19 of 19 total Keap reviews

Keap Reviews

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1-19 of 19 total Keap reviews
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Data Mining Specialist Later Promoted to Sales rep
Real Estate
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Infusionsoft by Keap GREAT software for any business that works with clients"

What do you like best?

it is so easy to use to track clients and client lists, allows you to send out invoices,bill,add notes and nearly everything you need, a very clean and organized service as well, very up to date and modern

What do you dislike?

to be honest there is not any thing to not like as a user, for super in depth data collection or reporting it may be a little hard to use but as a user and for clients its perfect to track, follow up with and record interactions and set up

Recommendations to others considering the product:

defiently make sure to learn how to use all its features for the best experience, it has so many tools and cool things for clients and users!

What problems are you solving with the product? What benefits have you realized?

it defiantly is a great way to keep track of clients and billing so it does not get lost it also is extremely clear on subscriptions and billing . it shows all transactions and history so tracking is made easy and any worry of mistakes to the customer is set to rest

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CEO
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Pro/Cons in using Keap. "

What do you like best?

After using Infusionsoft which is now Keap for over 12 years, I'd have to say the campaign builder. The automation process is relatively simple to use as in the steps. There are many MANY ways to funnel a marketing or sales campaign and since today's world has access to everything online, there must be a way to constantly find ways to integrate or making it easy to connect.

What do you dislike?

the sales side of it is ok. I wish it was better. It seems that it's mostly used for Marketing purposes. There are sales components but for the price, it should really be better at it and be able to provide an easy method for creating something simple like a custom invoice.

Recommendations to others considering the product:

Make sure you need something this powerful before making a huge investment into this product. If you're looking for just email campaigns then I wouldn't recommend it but if you're looking to have this be your place for all marketing/sales, then try it out. It does take time to build but like a house, the better you build it, the stronger it will be.

What problems are you solving with the product? What benefits have you realized?

Problems I've solved have been creating a fast campaign that I need to go out. Having the campaigns built, templates, custom emails done; makes it easy to select, create and publish a campaign. So in other words, if you take the time to build your armory, it'll be easy to get things out.

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data analyst
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"An online platform that enables stores and companies to be found online"

What do you like best?

Deliverance of quality traffic who are likely to purchase goods and services from the site making selling and buying a little bit easier also, the preference of the customer is delivered throug digital presence.

What do you dislike?

It is very ard for someone to change font sizes at teir own pleasure. On the mobile phones, images shrink despite of enouigh display space. It is not also possible to create a customized style.

Recommendations to others considering the product:

Fot the production of hig local online. keap is the answer. trust and credibility is also maintained

What problems are you solving with the product? What benefits have you realized?

All visitors who visit the site are potential customers, thereby resulting in the creation of a marketing strategy in a diverse and efficient way. The branding of the company is also upheld in a very prestigious manner

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COORDINADOR
Enterprise
(10,001+ employees)
Validated Reviewer
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"Disminuir el trabajo repetitivo con KEAP"

What do you like best?

Captura fácil y super sencillo la información de los clientes, permitiendo identificar un cliente potencial, desde los inicios de los procesos de cotizaciones hasta el pago que se generara. el marketing y las ventas es el fuerte de esta aplicación, aunque es sencilla, ayuda aprovechar el máximo potencial en pequeñas empresas, incluso en grandes empresas, apoya mucho en el trabajo rutinario y repetitivo, así que ambas puedes aprovecharse de esta herramienta.

agendar las citas, los proyectos, las visitas a los clientes, recordatorios de actividades, cada uno de sus procesos nos apoyan para el aprovechamiento del tiempo.

What do you dislike?

si la aplicación aprovechara su sus herramientas al máximo estoy seguro crecería muy rápido, ya que tiene un buen potencial, debe ser aprovechado.

Recommendations to others considering the product:

Liberarse de las tareas diarias repetitivas es mas sencillo con el uso de esta excelente herramienta, ya que te libera del arduo trabajo repetitivo y engorroso diario. ve su fabulosa Demo para que atrape tus ideas y logres sacar el máximo provecho.

tienes planes y los olvidas, o lo anotas en una agenda y se te queda, con Keap todo esto sera cosa del pasado.

What problems are you solving with the product? What benefits have you realized?

organizar y sacar provecho a la cartera de clientes que se maneja, ya que permite optimizar los procesos repetitivos, y ahorro de tiempo, generando automatización de procesos, y optimizando y dándole ventajas a los clientes potenciales, atenderlos, cordialmente es mas fácil y mas rápido, ya que en poco tiempos podrás atender a N cantidad de ellos, por la automatización de respuestas.

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CEO/Founder
Small-Business
(Myself Only)
Validated Reviewer
Verified Current User
Review Source
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"Using Keep "

What do you like best?

I like the fact that it is now more integrated and you can use it as more than just marketing automation. It is becoming more like Hubspot without being quite as complicated .

What do you dislike?

Moving from Infusionsoft to Keap is a challenge because as much as they have tried to make it intuitive it is not completely. So sometimes finding task that you did with Infusionsoft is more difficult.

Recommendations to others considering the product:

Make certain you sign up for the initial training.

What problems are you solving with the product? What benefits have you realized?

Keeping my mailing list and sales pipeline current and up to date.

I am able to keep all my contacts as well as all thier information in one place which is very valuable.

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AE
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"Complicated but useful"

What do you like best?

I like being able to send automated emails (including automated series of emails) -- the Campaign Builder feature.

What do you dislike?

It's extremely difficult to learn to use, at least the Campaign Builder.

Recommendations to others considering the product:

When we got started, we paid a consultant to train us to use the Campaign Builder. I'm sure that saved us a lot of time and effort, because it's extremely complicated.

What problems are you solving with the product? What benefits have you realized?

We send automated emails to subscribers at the point of subscription (including an automated series of onboarding emails), at the point of failed payment, and at the point of subscription cancelation. We also send one-time emails, either "now" or "scheduled for later" to notify subscribers of new features, etc. If the automation weren't possible via the Campaign Builder, there is no way we could provide professional communication to subscribers.

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statistician
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Marketing of goods and services at the snap of your finger"

What do you like best?

It is easy to find customers or buyers for your product no matter the time and the place where you are

What do you dislike?

It is a target for hackers because it is doing well in the market. Maybe the security of the site should be firmly enanced

Recommendations to others considering the product:

Cost effective way of finding a market for your goods and services. Keap is the way to go

What problems are you solving with the product? What benefits have you realized?

We are easily finding customers for our products and services because the software works all day round

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researcher
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Online marketing and performing of business"

What do you like best?

The branding of the product or service offered is improved to give it a competitive edge in the market

What do you dislike?

There is no option of adjusting the font size which may make it difficult to navigate

Recommendations to others considering the product:

In need of marketers and customers, keap has done the job fo you...join now and experience the nice deals

What problems are you solving with the product? What benefits have you realized?

It is eassier to find customers online and negotiate business deals without atually meeting thus saving the organisation time and money

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Analyst
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"The best marketing and sales platform like no other"

What do you like best?

It is easy to market goods and services and sell them to potential clients throug keap

What do you dislike?

Images on the phone are very small in size which may hinder visibility as what tey actually represent

Recommendations to others considering the product:

Needing a wholistic package that will effectively market your goods and services, link up with keap

What problems are you solving with the product? What benefits have you realized?

The working of keap the whole day round has made business very easy. Clients are able to look foer the products and services they need while we are also able to sell regardless of the time

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Mr
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"Zero customer service "

What do you like best?

Flat rate fees and an organized website with easy to use platform

What do you dislike?

Literally zero customer service over the phone! No one to talk to aside from email communication which then takes them 2-3 business days to resolve issues with payments/withdrawals.

What problems are you solving with the product? What benefits have you realized?

Knowing what I’m paying to accept credit card transactions

Response from Paige Clark of Keap

Hi Lusi,

Keap does have phone customer support you can contact Monday-Friday, 6am - 7 pm (MST). Please give us a call if you would like additional assistance. +1-866-800-0004

All the best,

Paige Clark, Social Media Specialist at Keap

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A
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"Very easy to use and learn and great training videos"

What do you like best?

I really like how there is always something being added or new. I enjoy the ease of being able to chat with representative who can easily troubleshoot any issues I have.

What do you dislike?

Some things aren't as easy to use or intuitive and could be updated to have a more modern ease to it.

Recommendations to others considering the product:

It's something you should really try out if you work for a small business or manage a lot of contacts.

What problems are you solving with the product? What benefits have you realized?

Keeping our customers all together and marketing to them!

Response from Paige Clark of Keap

Thank you so much for the high marks and your valuable feedback! We are so glad to hear Keap is helping you in your business!

All the best,

Paige Clark, Social Media Specialist at Keap

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U
Validated Reviewer
Review Source
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"An awesome experience "

What do you like best?

I find this app very useful and I really feel like it resolves a part of my job. In another order of ideas I can only say good things. I love the ability that you have to create sequences, build your contacts as you wish and leads in a beautiful way.

The softwere is very easy to use also.

I need to say that I have no regrets regarding this application.

What do you dislike?

Honestly, I have never been disappointed by this app. I love to work with it.

Recommendations to others considering the product:

You will never regret if you start using this app. It is just amazing. No words needed.

What problems are you solving with the product? What benefits have you realized?

This application is helping me to create sequences.

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Dealer Services Manager (Canada)
Sports
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
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"Very unique, organized, brilliant! "

What do you like best?

Easy to stay organized, keep tasks in front of you, and close them when you're done with them. Easy for someone with a poor attention span to really create resolutions!

What do you dislike?

It was difficult to catch on to at first, was hard to find a demo on how to use (problem seems to now be solved.)

What problems are you solving with the product? What benefits have you realized?

I love being able to follow up on jobs and quotes in a specific time window.

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A
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
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"Glitches, Conflicting Messages, and Terrible Support"

What do you like best?

Simple Campaign Interface, Easy to clearly tag customers

What do you dislike?

Several times I have created landing pages for conferences only to have them not work after printed materials are made - The claims are escalated and unresolved. I have stopped using landing pages. They send email about problems, then send a retraction email, then retract the retraction.

Webforms are limited - no progressive form ability - it is difficult to ascertain traffic sources, the information is there but requires many clicks and it is not possible to set up a simple dashboard to monitor information.

Recommendations to others considering the product:

Hubspot, Marketo, Pardot...Don't Keep Keap

What problems are you solving with the product? What benefits have you realized?

Client acquisition, nurturing, and communication.

Response from Paige Clark of Keap

We're very sorry you've experienced issues while using Keap. We would like to help! Please give our support line a call, and they would love to be of assistance. +1-480-499-6500

All the best,

Paige Clark, Social Media Specialist at Keap

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avast pro antivirus
Mid-Market
(501-1000 employees)
Validated Reviewer
Review Source
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Excellent"

What do you like best?

I have created and sent invoices and received payments with no problems.the software is easily accessible and very informative.

What do you dislike?

There are very few dislikes that I have for the software.

What problems are you solving with the product? What benefits have you realized?

the software is easily accessible and very informative, I like that you can create sequences, and you can really build your contacts and leads in a meaningful way.

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A
Mid-Market
(201-500 employees)
Validated Reviewer
Review Source
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"Fell Behind"

What do you like best?

The idea of having an all-in-one solution is appealing to a lot of people. They were the first visual automation builder.

What do you dislike?

Their support has fallen off and overall as a product, they have fallen behind. They have not touched or improved their E-commerce module in years and same goes with their Automation builder.

What problems are you solving with the product? What benefits have you realized?

It was working for basic email marketing automation. Beyond that, I haven't used it for much else.

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A
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
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"Good base CRM, needs some updates though "

What do you like best?

Easy system to learn to keep your contacts in one place for mailing lists and eblasts.

What do you dislike?

They do not update the software as fast as other CRMS.

Recommendations to others considering the product:

Work on merge contact options

What problems are you solving with the product? What benefits have you realized?

I recently discovered that you can’t merge duplicate contacts by just first name and last name, which is pretty frustrating. Forced me to manually merge 100+ contacts. Very time consuming

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U
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
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"Easy to use for marketing and sales"

What do you like best?

I like that its easy to customize a user's view without impacting other users.

What do you dislike?

The marketing automation part has a steep learning curve.

What problems are you solving with the product? What benefits have you realized?

We're able to market to customers easily and quickly now.

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AC
Small-Business
(2-10 employees)
Validated Reviewer
Review Source
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"Enjoying it"

What do you like best?

Tags are really useful to differentiate and automate.

What do you dislike?

There are a lot of cache issue involved with email automation.

What problems are you solving with the product? What benefits have you realized?

CRM, Payment

Response from Paige Clark of Keap

Thank you so much for the high marks and your valuable feedback! So glad to hear Keap is helping you in your business!

All the best,

Paige Clark, Social Media Specialist at Keap

Keap User Ratings

7.0
Ease of Use
Average: 8.8*
7.8
Quality of Support
Average: 8.7*
5.0
Ease of Setup
Average: 8.4*
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