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Keap

2.5
(6)

Smart client management software designed specifically for small businesses, Keap helps you turn incoming leads into satisfied clients. Our platform organizes your customer information and daily work in one place, freeing you up from repetitive tasks so you have more time to focus on delivering consistently great service, with less stress.

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Keap Reviews

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Showing 6 Keap reviews
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Keap review by COMPU-DATA I.
COMPU-DATA I.
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"Pro/Cons in using Keap. "

What do you like best?

After using Infusionsoft which is now Keap for over 12 years, I'd have to say the campaign builder. The automation process is relatively simple to use as in the steps. There are many MANY ways to funnel a marketing or sales campaign and since today's world has access to everything online, there must be a way to constantly find ways to integrate or making it easy to connect.

What do you dislike?

the sales side of it is ok. I wish it was better. It seems that it's mostly used for Marketing purposes. There are sales components but for the price, it should really be better at it and be able to provide an easy method for creating something simple like a custom invoice.

Recommendations to others considering the product

Make sure you need something this powerful before making a huge investment into this product. If you're looking for just email campaigns then I wouldn't recommend it but if you're looking to have this be your place for all marketing/sales, then try it out. It does take time to build but like a house, the better you build it, the stronger it will be.

What business problems are you solving with the product? What benefits have you realized?

Problems I've solved have been creating a fast campaign that I need to go out. Having the campaigns built, templates, custom emails done; makes it easy to select, create and publish a campaign. So in other words, if you take the time to build your armory, it'll be easy to get things out.

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Keap review by Danica P.
Danica P.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Infusionsoft by Keap GREAT software for any business that works with clients"

What do you like best?

it is so easy to use to track clients and client lists, allows you to send out invoices,bill,add notes and nearly everything you need, a very clean and organized service as well, very up to date and modern

What do you dislike?

to be honest there is not any thing to not like as a user, for super in depth data collection or reporting it may be a little hard to use but as a user and for clients its perfect to track, follow up with and record interactions and set up

Recommendations to others considering the product

defiently make sure to learn how to use all its features for the best experience, it has so many tools and cool things for clients and users!

What business problems are you solving with the product? What benefits have you realized?

it defiantly is a great way to keep track of clients and billing so it does not get lost it also is extremely clear on subscriptions and billing . it shows all transactions and history so tracking is made easy and any worry of mistakes to the customer is set to rest

What Other Sales solution do you use?

Thanks for letting us know!
Keap review by Lusi T.
Lusi T.
Validated Reviewer
Verified Current User
Review Source
content

"Zero customer service "

What do you like best?

Flat rate fees and an organized website with easy to use platform

What do you dislike?

Literally zero customer service over the phone! No one to talk to aside from email communication which then takes them 2-3 business days to resolve issues with payments/withdrawals.

What business problems are you solving with the product? What benefits have you realized?

Knowing what I’m paying to accept credit card transactions

Keap review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Very easy to use and learn and great training videos"

What do you like best?

I really like how there is always something being added or new. I enjoy the ease of being able to chat with representative who can easily troubleshoot any issues I have.

What do you dislike?

Some things aren't as easy to use or intuitive and could be updated to have a more modern ease to it.

Recommendations to others considering the product

It's something you should really try out if you work for a small business or manage a lot of contacts.

What business problems are you solving with the product? What benefits have you realized?

Keeping our customers all together and marketing to them!

Keap review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Glitches, Conflicting Messages, and Terrible Support"

What do you like best?

Simple Campaign Interface, Easy to clearly tag customers

What do you dislike?

Several times I have created landing pages for conferences only to have them not work after printed materials are made - The claims are escalated and unresolved. I have stopped using landing pages. They send email about problems, then send a retraction email, then retract the retraction.

Webforms are limited - no progressive form ability - it is difficult to ascertain traffic sources, the information is there but requires many clicks and it is not possible to set up a simple dashboard to monitor information.

Recommendations to others considering the product

Hubspot, Marketo, Pardot...Don't Keep Keap

What business problems are you solving with the product? What benefits have you realized?

Client acquisition, nurturing, and communication.

Keap review by Administrator in Consumer Electronics
Administrator in Consumer Electronics
Validated Reviewer
Review Source
content

"Enjoying it"

What do you like best?

Tags are really useful to differentiate and automate.

What do you dislike?

There are a lot of cache issue involved with email automation.

What business problems are you solving with the product? What benefits have you realized?

CRM, Payment

Kate from G2

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* We monitor all Keap reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.