# Best VoIP Providers - Page 4 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Voice over Internet Protocol (VoIP) software transmits phone calls over an IP network without relying on traditional telephone infrastructure, functioning as a modern alternative to private branch exchange (PBX) systems. It helps organizations cut communication costs, support remote work, and maintain secure calling capabilities. ### Core Capabilities of Voice over Internet Protocol (VoIP) Software To qualify for inclusion in the VoIP category, a product must: - Provide VoIP PBX systems for businesses or offer a VoIP softphone application - Include features that help manage incoming calls, such as call forwarding, call transferring, and routing - Enable real-time network monitoring via dashboards - Offer integration compatibility with communication and CRM platforms ### Common use cases for Voice over Internet Protocol (VoIP) Software VoIP software supports scalable, reliable communication for internal collaboration and customer-facing interactions. It also benefits teams using related tools such as [video conferencing software](https://www.g2.com/categories/video-conferencing), [UCaaS platforms](https://www.g2.com/categories/ucaas-platforms), [contact center software](https://www.g2.com/categories/contact-center), and [CRM systems](https://www.g2.com/categories/crm). ### How Voice over Internet Protocol (VoIP) Software Differs from Other Tools VoIP differs from traditional PBX by replacing legacy on-premises telephony systems with IP-based calling, reducing infrastructure and maintenance costs while improving flexibility for remote and hybrid teams. Compared with broader UCaaS platforms, VoIP primarily focuses on voice calling, softphones, and SIP-based PBX functionality, though VoIP is typically a core component of most UCaaS offerings. ### Insights from G2 on Voice over Internet Protocol (VoIP) Software Based on category trends on G2, VoIP's reliability, cost savings, ease of remote access, and the convenience of softphone options that replace or supplement physical desk phones. ## Top VoIP Providers at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,371 reviews) | Unified calling, texting, and team communication | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,549 reviews) | Managed business phone setup with support | "[Easy-to-Use Communication Platform](https://www.g2.com/survey_responses/nextiva-review-13096809)" | | 3 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,632 reviews) | Cloud calling inside the Zoom workflow | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,366 reviews) | Shared calls, texts, and summaries | "[Easy, Professional Call and Text Management for Small Businesses](https://www.g2.com/survey_responses/quo-review-13095748)" | | 5 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,031 reviews) | AI-assisted calls with transcripts and CRM context | "[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)" | | 6 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,659 reviews) | Meetings, calls, and collaboration in one suite | "[Dependable All-in-One Collaboration with Webex Suite](https://www.g2.com/survey_responses/webex-suite-review-13068771)" | | 7 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Stable calling inside the Webex ecosystem | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 8 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (896 reviews) | Cloud telephony with SMS and Teams support | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" | | 9 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,580 reviews) | Sales and support call management | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 10 | [Crexendo](https://www.g2.com/products/crexendo/reviews) | 4.9/5.0 (350 reviews) | — | "[Reliable Global Calling with a Simple, Centralized Dashboard](https://www.g2.com/survey_responses/crexendo-review-12951714)" | ## G2 Grid® for VoIP Providers ![G2 Grid® for VoIP Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/voip-providers/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=1451753&focus%5B%5D=129760&focus%5B%5D=16314&focus%5B%5D=18255&focus%5B%5D=70977&focus%5B%5D=71595) Highlighted products: RingEX, Nextiva, Zoom Phone, Quo, Dialpad Connect, Webex Suite, Webex Calling, and 8x8 Work. Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=quo-quo&focus%5B%5D=dialpad-connect&focus%5B%5D=cisco-webex-suite&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work) ## How Many VoIP Providers Products Does G2 Track? **Total Products under this Category:** 426 ### Category Stats (Jul 2026) - **Average Rating**: 4.37/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Phone2 (+3.19%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank VoIP Providers Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 61,000+ Authentic Reviews - 426+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which VoIP Providers Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Easiest to Use:** [Crexendo](https://www.g2.com/products/crexendo/reviews) - **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=118&secure%5Bchosen_at%5D=2026-07-15T03%3A44%3A43Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=55822&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers&secure%5Btoken%5D=90f0a7f2a9661d12faecb93b78da76af73a0cf545d38eac0ee6f5d2f6d246af8&secure%5Burl%5D=https%3A%2F%2Flivepro.com%2F&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated VoIP Providers Products in 2026? ### 1. [HotTelecom](https://www.g2.com/products/hottelecom/reviews) Get your VoIP or Voice-over-Internet-Protocol needs at HotTelecom. HotTelecom offers 6000 virtual phone numbers both local and mobile phone numbers depending on your need. With 100 countries of toll-free numbers, PBX, SMS numbers and numbers for registration, all your VoIP problems are solved with just a click! HotTelecom also has a unique clean-voice technology that will surely help keep communication lines clean and clear. Affordable and easy to use, get it now with HotTelecom! **Average Rating:** 4.9/5.0 **Total Reviews:** 11 **How Do G2 Users Rate HotTelecom?** - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind HotTelecom?** - **Seller:** [HotTelecom](https://www.g2.com/sellers/hottelecom) - **Year Founded:** 2009 - **HQ Location:** Warszawa, Polska - **Twitter:** @HotTelecom_biz (149 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/thehottelecom/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 54% Mid-Market, 31% Small-Business #### What Are Recent G2 Reviews of HotTelecom? **"[Helped us to scale our business.](https://www.g2.com/survey_responses/hottelecom-review-4849263)"** **Rating:** 4.5/5.0 stars *— Vaibhav P.* [Read full review](https://www.g2.com/survey_responses/hottelecom-review-4849263) --- **"[Best alternative for such price!](https://www.g2.com/survey_responses/hottelecom-review-4951301)"** **Rating:** 5.0/5.0 stars *— Bohdan K.* [Read full review](https://www.g2.com/survey_responses/hottelecom-review-4951301) --- #### What Are G2 Users Discussing About HotTelecom? - [What is HotTelecom used for?](https://www.g2.com/discussions/what-is-hottelecom-used-for) ### 2. [Mitel](https://www.g2.com/products/mitel/reviews) Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. **Average Rating:** 3.8/5.0 **Total Reviews:** 220 **How Do G2 Users Rate Mitel?** - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.8/10) - **Phone Calls:** 8.5/10 (Category avg: 9.1/10) - **VOiP Number:** 8.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Mitel?** - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel (22,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®) - **Total Revenue (USD mm):** $1,300 **Who Uses This Product?** - **Who Uses This:** Office Manager, IT Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 47% Small-Business, 46% Mid-Market #### What Are Mitel's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Easy Access (1 reviews) - Easy Implementation (1 reviews) - Easy Integration (1 reviews) **Cons:** - Performance Issues (2 reviews) - App Instability (1 reviews) - Complex Reporting (1 reviews) - Connection Issues (1 reviews) - Dialing Issues (1 reviews) ### What Do G2 Reviewers Say About Mitel? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Mitel's solutions, enjoying straightforward implementation and user-friendly interfaces. - Users appreciate the **easy setup** of Mitel solutions, simplifying integration with existing platforms and enhancing usability. - Users appreciate the **easy access** provided by Mitel's solutions, which integrate smoothly with existing systems. - Users appreciate the **easy implementation** of Mitel solutions, enjoying seamless integration with existing platforms and user-friendly interfaces. - Users appreciate the **easy integration** of Mitel solutions with existing systems, enhancing overall functionality and user experience. **Cons:** - Users report **performance issues** with Mitel, citing frequent bugs and a non-functional Mobility application. - Users experience **app instability** with Mitel, as the Mobility application is often non-functional or unreliable. - Users find **complex reporting** challenging due to time-consuming navigation and frequent technical difficulties. - Users report frequent **connection issues** with the Mitel Mobility application, making it unreliable and frustrating to use. - Users often face **dialing issues** with Mitel, experiencing random outbound calls and technical difficulties. #### What Are Recent G2 Reviews of Mitel? **"[A Unified communication platform short review](https://www.g2.com/survey_responses/mitel-review-11054570)"** **Rating:** 5.0/5.0 stars *— Menard B.* [Read full review](https://www.g2.com/survey_responses/mitel-review-11054570) --- **"[Sunsetting soon, move to cloud](https://www.g2.com/survey_responses/mitel-review-11913776)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/mitel-review-11913776) --- #### What Are G2 Users Discussing About Mitel? - [What is Mitel MiCloud Connect used for?](https://www.g2.com/discussions/what-is-mitel-micloud-connect-used-for) - [How do I download Mitel connect?](https://www.g2.com/discussions/how-do-i-download-mitel-connect) - [What does Mitel Connect do?](https://www.g2.com/discussions/what-does-mitel-connect-do) - [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/how-do-i-share-my-screen-with-mitel-connect) - [What is MiCloud connect?](https://www.g2.com/discussions/what-is-micloud-connect) ### 3. [CircleLoop](https://www.g2.com/products/mission-labs-ltd-circleloop/reviews) UK Cloud Telecoms provider bringing your entire phone system together in powerful desktop and mobile apps starting at just 5.00 per month (7 day FREE trial) Circle Loop features include personalised voicemail, call recording, call transfer, contact management, conference calling. Circle Loop integrates with the SaaS tools that you use including Hubspot Zoho Pipedrive Zapier Capsule Drift FLG Free Agent Infusionsoft Intercom Nimble Insightly **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **How Do G2 Users Rate CircleLoop?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 9.6/10 (Category avg: 9.1/10) - **VOiP Number:** 9.4/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind CircleLoop?** - **Seller:** [Mission Labs Ltd.](https://www.g2.com/sellers/mission-labs-ltd) - **Year Founded:** 2016 - **HQ Location:** Rossendale, England - **Twitter:** @MissionLabs (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/missionlabs/ (26 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Recent G2 Reviews of CircleLoop? **"[Circleoop is changing wireless for GOOD!](https://www.g2.com/survey_responses/circleloop-review-7037471)"** **Rating:** 5.0/5.0 stars *— Levi C.* [Read full review](https://www.g2.com/survey_responses/circleloop-review-7037471) --- **"[Internet mobile can't go wrong! Another phone without need of a new sim](https://www.g2.com/survey_responses/circleloop-review-8893597)"** **Rating:** 4.5/5.0 stars *— Roberto T.* [Read full review](https://www.g2.com/survey_responses/circleloop-review-8893597) --- #### What Are G2 Users Discussing About CircleLoop? - [What is CircleLoop used for?](https://www.g2.com/discussions/what-is-circleloop-used-for) ### 4. [Heyo Phone](https://www.g2.com/products/heyo-phone/reviews) Heyo helps small business owners manage all their customer communication, get more enquiries and grow business right from your phone. Heyo Phone has gained significant traction as a digital phone line for businesses across India with more than 1.5 Million downloads and 100,000 users. Experience seamless customer communication with Heyo Phone’s Smart features - Single Business Phone Number, Auto Call Recording, WhatsApp API, Auto Call Distribution, IVR, Multiple Staff Access, Custom Business Greeting Messages, Voicemail & much more starting at ₹199 per month. Heyo Phone Provides: New virtual business phone number instantly without additional sim or device. Single business number for your business & staff. Assign or remove staff anytime. WhatsApp integration with Heyo virtual phone number for advanced customer interaction. Seamless IVR with Heyo customer communication app. Effective call distribution and voicemail. Parallel ringing for multiple staff members. Call analytics for your staff. Unlimited incoming and outgoing calls. Custom business callers tune to greet your customers professionally. Heyo Phone Features: Single Business Number for You and Your Staff - Get a single phone number with a local DID code, Not only for calls but also for WhatsApp. Your staff can also connect to customers on WhatsApp after downloading Heyo App. Customized Business Caller Tune - Customize your welcome greeting as per your business & sound professional. IVR for Small Business - Most Affordable IVR App to take your business interaction to the next level. Add multiple departments and solve your business queries within no time. Distribute Calls to Staff - Never miss any business calls with automatic call distribution among your Staff. Record and Monitor Staff Calls - Monitor your staff performance regularly with auto call recording for better customer service. Separate Business and Personal Calls - Heyo Phone helps you to keep your personal & business calls separate without additional SIM not only for you but for your staff as well. Voicemail - Heyo Phone offer voicemail without additional cost, Your customer can reach you even after business closing hours Boost Google My Business Rating - Link your GMB profile with Heyo Phone and get more reviews on your GMB profile. Call Analytics - Get a daily call report to your WhatsApp with Heyo Phone App. You can also access your call history and customer database within the App. Smart Business Card - With Heyo Phone, you can get a customized smart business card for easy sharing among your customers. Number Selection - Choose your business number starting with 011, 022, 033, 080 and more. Win more customer trust with local numbers. Missed Call Tracker - Never miss a single customer with Heyo Phones Missed call feature. Easy call back and track the customer easily. Heyo Whatsapp for Business - Integrate Heyo virtual phone number with WhatsApp API for advanced customer interaction. Shared Inbox, Add Multi Staff & Automated Message Templates. Enjoy high-quality voice calls with your customers anywhere anytime with Heyo Phone. All You Need To Know About WhatsApp API Integration with Heyo Phone - WhatsApp API is an all-rounder communication platform similar to WhatsApp Business but with advanced features like automated messages, shared inbox, multi-agent chat, interactive messages, agent transfer, etc., that is designed to meet your business needs. Please note: If your WhatsApp API activation fails, it may be due to not following Meta's guidelines. For assistance, you can contact and write to our support team at connect@heyophone.com. The WhatsApp API integration including Multi-Agent Chat feature allows the admin to assign chats to multiple agents, ensuring efficient and prompt customer responses. This feature provides support by allowing multiple agents to view the chat of a single user, speeding up reply times. With Heyo Phone's WhatsApp API, you can monitor your agents' performance by checking detailed analytics and chat histories. You can also send automated message templates to boost sales and customer communication, with three pre-existing templates available and more customization options coming soon. Heyo Phone offers different plans for WhatsApp API integration - the Heyo Lite Plan at Rs.199/month for 2 users (1 owner and 1 staff) without IVR but with WhatsApp, and the Heyo Pro Plan at Rs.499/month for 5 users (1 owner and 4 staff) with IVR and WhatsApp. While setting up a WhatsApp Business Account (WABA) is free, conversations are billed based on Meta's standard rates, with utility, marketing, and service templates priced at INR 0.308, INR 0.726, and INR 0.29, respectively. You can send unlimited messages within 24 hours of starting a conversation, and each WABA account gets the first 1000 incoming conversations free every month. In order to create a WhatsApp for Business with your Heyo Number, simply tap "Create WhatsApp Business Account" on your main Heyo screen, log in with Facebook, fill in your business details, and complete the creation process. If it fails, you can retry. Once set up, you can easily interact with your customers. Lastly, if you wish to update the "About" section on your business's WhatsApp profile, simply open the Heyo Phone app, go to settings, and select ‘Edit Business Card’. There you can add your business description, autofill website and email details, and choose your business category. **Average Rating:** 4.4/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Heyo Phone?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Phone Calls:** 9.1/10 (Category avg: 9.1/10) - **VOiP Number:** 9.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Heyo Phone?** - **Seller:** [Heyophone](https://www.g2.com/sellers/heyophone) - **HQ Location:** Uttar Pradesh, India - **LinkedIn® Page:** https://www.linkedin.com/company/heyophone/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Small-Business, 25% Mid-Market #### What Are Heyo Phone's Pros and Cons? **Pros:** - Call Recording (5 reviews) - Calling Features (4 reviews) - Business Tools (3 reviews) - Ease of Use (3 reviews) - Easy Communication (3 reviews) **Cons:** - Customer Service (2 reviews) - High Cost (2 reviews) - Limited Features (2 reviews) - Call Issues (1 reviews) - Complex Processes (1 reviews) ### What Do G2 Reviewers Say About Heyo Phone? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **call recording feature** of Heyo Phone, enhancing professionalism and strengthening customer relationships. - Users love the **easy-to-use calling features** of Heyo Phone, ensuring seamless communication and zero missed calls. - Users appreciate the **professional virtual business number** of Heyo Phone, enhancing their small business management and productivity. - Users love the **ease of use** of Heyo Phone, making calling and performance management incredibly convenient. - Users appreciate the **easy communication** provided by Heyo Phone, enhancing teamwork and improving customer interaction efficiency. **Cons:** - Users find Heyo Phone's customer service **unhelpful and frustrating** , often receiving excuses instead of resolutions to their issues. - Users find the **high cost** of Heyo Phone plans to be a significant drawback, suggesting a need for lower pricing. - Users find the **limited features** of Heyo Phone restrict their experience, especially for professional and scalable use. - Users report **call issues** with Heyo Phone, citing unhelpful support and a lack of assistance for resolved matters. - Users find the **customer support frustrating** , often encountering delays and unreasonable requests that complicate problem resolution. #### What Are Recent G2 Reviews of Heyo Phone? **"[its an affordable solution for businesses starting from only rupees 199/month.](https://www.g2.com/survey_responses/heyo-phone-review-10291727)"** **Rating:** 4.5/5.0 stars *— Jagdish B.* [Read full review](https://www.g2.com/survey_responses/heyo-phone-review-10291727) --- **"[Great Value for Small Businesses](https://www.g2.com/survey_responses/heyo-phone-review-11184230)"** **Rating:** 5.0/5.0 stars *— Ankit A.* [Read full review](https://www.g2.com/survey_responses/heyo-phone-review-11184230) --- ### 5. [OnSIP](https://www.g2.com/products/onsip/reviews) OnSIP is a leading provider of real-time communications (RTC) services to more than 100,000 customer accounts. OnSIP business VoIP customers enjoy the benefits of an on-demand phone system without the traditional high cost, burden, and inflexibility. The company also offers a cloud platform and simple APIs for developers to rapidly and affordably build RTC applications of their own. **Average Rating:** 4.1/5.0 **Total Reviews:** 27 **How Do G2 Users Rate OnSIP?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 9.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind OnSIP?** - **Seller:** [OnSIP](https://www.g2.com/sellers/onsip-0f63101b-8ce0-491a-916e-b57261a9bc8f) - **Year Founded:** 2004 - **HQ Location:** New York, NY - **Twitter:** @onsip (9,618 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/117443/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are OnSIP's Pros and Cons? **Pros:** - Customer Service (1 reviews) - Customer Support (1 reviews) - Quick Response (1 reviews) - Quick Setup (1 reviews) - Solution Providing (1 reviews) **Cons:** - Performance Issues (1 reviews) - Platform Issues (1 reviews) ### What Do G2 Reviewers Say About OnSIP? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **exceptional responsiveness and support** from OnSIP's customer service team, fostering effective problem-solving. - Users rave about the **exceptionally responsive customer support** of OnSIP, always ready to assist and empower problem-solving. - Users praise the **extremely responsive customer support** of OnSIP, appreciating their patience and knowledge in resolving issues. - Users highlight the **quick setup** of OnSIP, enjoying seamless integration and effective problem-solving support. - Users value the **exceptional solution providing** of OnSIP, appreciating the responsive and knowledgeable customer support team. **Cons:** - Users experience **performance issues** with OnSIP, facing bugs in the iPhone app and frequent desktop app restarts. - Users experience **platform issues** such as buggy iPhone app and frequent desktop app crashes, affecting usability. #### What Are Recent G2 Reviews of OnSIP? **"[Fantastic US-Based Support Team Makes All the Difference](https://www.g2.com/survey_responses/onsip-review-12113494)"** **Rating:** 4.5/5.0 stars *— Leah T.* [Read full review](https://www.g2.com/survey_responses/onsip-review-12113494) --- **"[ONSIP is great!](https://www.g2.com/survey_responses/onsip-review-5060211)"** **Rating:** 5.0/5.0 stars *— Paula M.* [Read full review](https://www.g2.com/survey_responses/onsip-review-5060211) --- #### What Are G2 Users Discussing About OnSIP? - [What is Odoo VoIP?](https://www.g2.com/discussions/what-is-odoo-voip) - [What is OnSIP trunking?](https://www.g2.com/discussions/what-is-onsip-trunking) - [How much does OnSIP cost?](https://www.g2.com/discussions/how-much-does-onsip-cost) - 1 comment - [How does OnSIP work?](https://www.g2.com/discussions/how-does-onsip-work) - 1 comment ### 6. [Amazon Chime Voice Connector](https://www.g2.com/products/amazon-chime-voice-connector/reviews) Amazon Chime Voice Connector is an AWS service that enables businesses to connect their on-premises telephony systems to the cloud-based Amazon Chime communication platform. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **Who Is the Company Behind Amazon Chime Voice Connector?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Company Size:** 33% Mid-Market, 33% Enterprise #### What Are Recent G2 Reviews of Amazon Chime Voice Connector? **"[Absolutely love Amazon Chime. It's one of my favourite tools for conducting Meetings!](https://www.g2.com/survey_responses/amazon-chime-voice-connector-review-8773432)"** **Rating:** 5.0/5.0 stars *— Prabhjit S.* [Read full review](https://www.g2.com/survey_responses/amazon-chime-voice-connector-review-8773432) --- **"[Stands on the expectations](https://www.g2.com/survey_responses/amazon-chime-voice-connector-review-8769345)"** **Rating:** 4.5/5.0 stars *— pulkit f.* [Read full review](https://www.g2.com/survey_responses/amazon-chime-voice-connector-review-8769345) --- ### 7. [AVOXI](https://www.g2.com/products/avoxi/reviews) AVOXI is a global communications software platform that delivers the industry’s most extensive premium voice coverage. We help 5,000+ global enterprises consolidate dated telephony networks into a single software solution that orchestrates international voice with unmatched automation, visibility, and intelligence. Whether you are scaling a global contact center, implementing AI voice for customer service or managing mission-critical enterprise communications, AVOXI turns the complexity of global connectivity into a clear, centralized operation. Go global and reach customers locally with the platform built for how international voice should be. Learn more at www.avoxi.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 30 **How Do G2 Users Rate AVOXI?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10) - **Phone Calls:** 8.2/10 (Category avg: 9.1/10) - **VOiP Number:** 8.5/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind AVOXI?** - **Seller:** [AVOXI](https://www.g2.com/sellers/avoxi) - **Year Founded:** 2001 - **HQ Location:** Atlanta, GA - **Twitter:** @AVOXI (3,816 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/142536/ (169 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 53% Small-Business, 40% Mid-Market #### What Are AVOXI's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Easy Setup (1 reviews) **Cons:** - Customer Service (2 reviews) - Expensive (2 reviews) - Inadequate Reporting (1 reviews) - Lack of Clarity (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About AVOXI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **dedicated customer support** from AVOXI, helping them set up and address all their queries. - Users value the **easy setup** process offered by AVOXI, appreciating the comprehensive support throughout the experience. **Cons:** - Users criticize the **unacceptable customer service** and inconsistencies in quoted pricing, undermining trust and efficiency. - Users find AVOXI **expensive and frustrating** , citing unacceptable customer service and hidden fees in quotations. - Users express frustration over the **inadequate reporting** of AVOXI, citing misleading quotations and poor customer service. - Users express frustration over the **lack of clarity** in pricing, feeling misled by quoted amounts and hidden fees. - Users desire **more features** in AVOXI, particularly the ability to customize call routing for better control. #### What Are Recent G2 Reviews of AVOXI? **"[Reliable, Flexible Global Voice with Seamless Microsoft Teams Integration](https://www.g2.com/survey_responses/avoxi-review-12854310)"** **Rating:** 5.0/5.0 stars *— Nicolás Vlady W.* [Read full review](https://www.g2.com/survey_responses/avoxi-review-12854310) --- **"[Exceptional Support and a Reliable, Cost-Saving Platform](https://www.g2.com/survey_responses/avoxi-review-12941430)"** **Rating:** 5.0/5.0 stars *— Zlatan H.* [Read full review](https://www.g2.com/survey_responses/avoxi-review-12941430) --- #### What Are G2 Users Discussing About AVOXI? - [What is virtual call center business?](https://www.g2.com/discussions/what-is-virtual-call-center-business) - [How do I set up Avoxi?](https://www.g2.com/discussions/how-do-i-set-up-avoxi) - [What is Avoxi genius?](https://www.g2.com/discussions/what-is-avoxi-genius) - [What does AVOXI do?](https://www.g2.com/discussions/what-does-avoxi-do) - 1 comment, 1 upvote ### 8. [MicroSIP](https://www.g2.com/products/microsip/reviews) MicroSIP - open source portable SIP softphone based on PJSIP stack for Windows OS. **Average Rating:** 4.2/5.0 **Total Reviews:** 21 **How Do G2 Users Rate MicroSIP?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Phone Calls:** 9.8/10 (Category avg: 9.1/10) - **VOiP Number:** 9.1/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind MicroSIP?** - **Seller:** [MicroSIP](https://www.g2.com/sellers/microsip) - **Year Founded:** 1986 - **HQ Location:** Torreón, Coahuila - **Twitter:** @Microsip (45,353 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsip/ (258 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 48% Small-Business, 33% Mid-Market #### What Are MicroSIP's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Intuitive (1 reviews) - Options Variety (1 reviews) - VoIP Services (1 reviews) ### What Do G2 Reviewers Say About MicroSIP? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy setup and excellent customer support** of MicroSIP, enhancing their VOIP calling experience. - Users find MicroSIP's interface **intuitive and easy to use** , making setup seamless for their VOIP needs. - Users value the **variety of options** offered by MicroSIP, enhancing their VOIP calling experience seamlessly. - Users value the **free and easy setup** of MicroSIP, making it ideal for hybrid working environments. #### What Are Recent G2 Reviews of MicroSIP? **"[Using MicroSip for VOIP phone calls](https://www.g2.com/survey_responses/microsip-review-10304550)"** **Rating:** 4.0/5.0 stars *— Graham M.* [Read full review](https://www.g2.com/survey_responses/microsip-review-10304550) --- **"[Seamless calling solution](https://www.g2.com/survey_responses/microsip-review-9516917)"** **Rating:** 5.0/5.0 stars *— Rosemary K.* [Read full review](https://www.g2.com/survey_responses/microsip-review-9516917) --- #### What Are G2 Users Discussing About MicroSIP? - [How do I transfer files to MicroSIP?](https://www.g2.com/discussions/how-do-i-transfer-files-to-microsip) - [Is MicroSIP free?](https://www.g2.com/discussions/is-microsip-free) - [Is MicroSIP legit?](https://www.g2.com/discussions/is-microsip-legit) - [How do you use a MicroSIP?](https://www.g2.com/discussions/how-do-you-use-a-microsip) ### 9. [Grasshopper](https://www.g2.com/products/grasshopper/reviews) Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks. Setup is easy, simply set up your call tree, download the app, and start calling & texting customers – no technical headaches, and no complex configuration challenges. At Grasshopper we know the value of a dollar, that’s why we keep our plans low starting at just $14/month (and offer unlimited users!) to make your small business budget stretch big. Backed by decades of experience serving small businesses, Grasshopper provides reliable service, clear call quality, and effortless setup. The result? A polished, professional presence that builds trust, protects your privacy, and helps your business stay responsive, agile, and ready for every opportunity. **Average Rating:** 3.9/5.0 **Total Reviews:** 161 **How Do G2 Users Rate Grasshopper?** - **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 8.8/10) - **Phone Calls:** 8.9/10 (Category avg: 9.1/10) - **VOiP Number:** 8.9/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 7.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Grasshopper?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Consumer Services - **Company Size:** 86% Small-Business, 9% Mid-Market #### What Are Grasshopper's Pros and Cons? **Pros:** - Calling Features (1 reviews) - Easy Connection (1 reviews) - Intuitive (1 reviews) - Messaging Features (1 reviews) - VoIP Services (1 reviews) **Cons:** - Customer Service (3 reviews) - Account Management (2 reviews) - High Cost (2 reviews) - Background Issues (1 reviews) - Call Drops (1 reviews) ### What Do G2 Reviewers Say About Grasshopper? *AI-generated summary from verified user reviews* **Pros:** - Users love the **international calling features** of Grasshopper, enabling seamless connections with clients in Canada and the USA. - Users value the **easy connection** Grasshopper provides, allowing seamless communication with clients across borders. - Users find the **sign-up process intuitive** , making it a straightforward way to start using Grasshopper. - Users value the **robust messaging features** of Grasshopper, simplifying communication through calls and texts. - Users find Grasshopper's **VoIP services highly effective** for making calls, receiving texts, and managing faxes seamlessly. **Cons:** - Users report that **canceling service is frustrating** , requiring lengthy calls and unhelpful customer support experiences. - Users experience **difficulties with account management** , particularly when trying to cancel their service, causing frustration. - Users find the **high cost of cancellation** frustrating, complicating the process unnecessarily and leading to poor experiences. - Users report frequent **freezing and update issues** with Grasshopper, leading to dropped calls and frustrating app restarts. - Users experience frequent **call drops** and app freezes, leading to frustrating interruptions during important conversations. #### What Are Recent G2 Reviews of Grasshopper? **"[Empowers Our Communication, Needs Better Scheduling Tools](https://www.g2.com/survey_responses/grasshopper-review-12737967)"** **Rating:** 4.0/5.0 stars *— Marisa M.* [Read full review](https://www.g2.com/survey_responses/grasshopper-review-12737967) --- **"[Easy to Use, Great Performance, and Reasonably Priced](https://www.g2.com/survey_responses/grasshopper-review-12655882)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/grasshopper-review-12655882) --- #### What Are G2 Users Discussing About Grasshopper? - [What is Grasshopper used for?](https://www.g2.com/discussions/what-is-grasshopper-used-for) - [How much does Grasshopper really cost?](https://www.g2.com/discussions/how-much-does-grasshopper-really-cost) - [How does grasshopper work?](https://www.g2.com/discussions/how-does-grasshopper-work) - [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) - 1 comment - [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) - 1 comment ### 10. [SnapDial](https://www.g2.com/products/snapdial/reviews) SnapDial’s Hosted VoIP is the easiest and most affordable option for your business phone system. SnapDial’s cloud VoIP service helps organizations simplify how they manage their phone and conferencing setup. **Average Rating:** 4.9/5.0 **Total Reviews:** 11 **How Do G2 Users Rate SnapDial?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind SnapDial?** - **Seller:** [SnapDial](https://www.g2.com/sellers/snapdial) - **Year Founded:** 2010 - **HQ Location:** Dallas, US - **Twitter:** @snapdial - **LinkedIn® Page:** https://www.linkedin.com/company/snapdial/about/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 91% Small-Business, 9% Mid-Market #### What Are Recent G2 Reviews of SnapDial? **"[Snap Dial will replace my current VOIP provider ...](https://www.g2.com/survey_responses/snapdial-review-4758371)"** **Rating:** 5.0/5.0 stars *— Dr Mary L.* [Read full review](https://www.g2.com/survey_responses/snapdial-review-4758371) --- **"[Sanp-Dial Voice Over IP Phone Service ...](https://www.g2.com/survey_responses/snapdial-review-4741902)"** **Rating:** 5.0/5.0 stars *— Adam H.* [Read full review](https://www.g2.com/survey_responses/snapdial-review-4741902) --- #### What Are G2 Users Discussing About SnapDial? - [What is SnapDial used for?](https://www.g2.com/discussions/what-is-snapdial-used-for) ### 11. [2600Hz](https://www.g2.com/products/2600hz/reviews) 2600Hz is an award-winning provider of unified communications that modernizes how businesses provide unified cloud communication and collaboration services to their customers. Our revolutionary, distributed multi-tenant platform called KAZOO lets our partners do business their way, empowering them to customize every part of their UC solution including pricing, branding, customer offerings and more. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, CCaaS, mobile, and remote collaboration solutions. KAZOO is a true end-to-end white label solution that offers a full enterprise-PBX, next-gen call center, intuitive collaboration tools, automatic sign up and provisioning, international expansion, and a wide range of other services all in one platform. KAZOO was designed to scale effortlessly and features over 300 open APIs for our partners to build their own integrations as well as a suite of pre-built applications that resellers can use immediately — all packaged in a modern user interface. We give our partners access to the building blocks of KAZOO, so they have their own platform and complete control over their offering. Our partners have the flexibility to create their own customized communication solution, enabling them to differentiate their brand and offering in the market as well as provide a tailored solution for the industries and niches they service. **Average Rating:** 4.3/5.0 **Total Reviews:** 22 **How Do G2 Users Rate 2600Hz?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 9.7/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind 2600Hz?** - **Seller:** [2600Hz](https://www.g2.com/sellers/2600hz) - **Year Founded:** 2010 - **HQ Location:** San Francisco, CA - **Twitter:** @2600hertz (2,879 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1361265 (59 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 82% Small-Business, 14% Mid-Market #### What Are Recent G2 Reviews of 2600Hz? **"[The only true cloud ucaas product](https://www.g2.com/survey_responses/2600hz-review-7579085)"** **Rating:** 5.0/5.0 stars *— Richard G.* [Read full review](https://www.g2.com/survey_responses/2600hz-review-7579085) --- **"[Good Product for most telephony](https://www.g2.com/survey_responses/2600hz-review-7974295)"** **Rating:** 4.0/5.0 stars *— Shaz M.* [Read full review](https://www.g2.com/survey_responses/2600hz-review-7974295) --- #### What Are G2 Users Discussing About 2600Hz? - [What is 2600Hz used for?](https://www.g2.com/discussions/what-is-2600hz-used-for) ### 12. [FluentStream Technologies](https://www.g2.com/products/fluentstream-technlogoies-fluentstream-technologies/reviews) FluentStream Technologies offers a comprehensive cloud-based communications platform tailored for small and medium-sized businesses (SMBs). Their solutions encompass voice services, video conferencing, business texting, eFax, and contact center functionalities, all designed to enhance collaboration, boost productivity, and improve customer engagement. With a focus on flexibility and scalability, FluentStream ensures that businesses can communicate effectively from any device or location. Key Features and Functionality: - Voice Services: VoIP-enabled calling facilitates seamless collaboration, enhancing productivity and customer service across devices and locations. - Video Conferencing: High-quality video meetings with features like virtual backgrounds, screen sharing, whiteboarding, team messaging, in-meeting chat, and AI-powered smart meeting summaries. - Business Texting and eFax: Integrated solutions for sending and receiving text messages and faxes, streamlining communication channels. - Contact Center Services: Comprehensive call center services optimize agents' ability to respond quickly and accurately to customer needs, enabling data-driven decision-making. - Mobile and Web Applications: Manage calls, create call routes, edit user accounts, and handle notifications from anywhere using FluentStream's mobile and web apps. - AI and Automation: Features like transcription, sentiment analysis, smart routing, and workflow triggers save time and improve service quality. Primary Value and Solutions Provided: FluentStream's platform addresses the communication challenges faced by SMBs by offering a unified, cloud-based solution that integrates various communication channels into one secure, easy-to-manage space. This integration eliminates the need for multiple platforms, reducing complexity and costs. The flexibility of their services allows businesses to operate efficiently in remote or hybrid work environments, ensuring that teams remain connected and responsive to customer needs. With over 100 features, including advanced call routing, analytics, and CRM integrations, FluentStream empowers businesses to customize their communication systems to fit their unique requirements. Additionally, their award-winning, US-based 24/7 customer support ensures that businesses have the assistance they need whenever they need it. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate FluentStream Technologies?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) - **Phone Calls:** 9.4/10 (Category avg: 9.1/10) - **VOiP Number:** 9.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.6/10 (Category avg: 8.6/10) **Who Is the Company Behind FluentStream Technologies?** - **Seller:** [FluentStream Technologies](https://www.g2.com/sellers/fluentstream-technologies-4e9b7874-5c60-4723-9291-f45f1e08b21b) - **Year Founded:** 2007 - **HQ Location:** Denver, CO - **Twitter:** @FluentStream (641 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fluentstream-technologies (49 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 92% Small-Business, 8% Mid-Market #### What Are FluentStream Technologies's Pros and Cons? **Pros:** - Access Ease (1 reviews) - Calling Features (1 reviews) - Call Quality (1 reviews) - Call Recording (1 reviews) - Ease of Use (1 reviews) **Cons:** - Call Connectivity Issues (1 reviews) - Call Drops (1 reviews) - Call Issues (1 reviews) - Connection Issues (1 reviews) - Internet Dependency (1 reviews) ### What Do G2 Reviewers Say About FluentStream Technologies? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of access** with FluentStream, enjoying customizable user levels and convenient voicemail drop features. - Users value the **voicemail drop feature** , enhancing efficiency and access control with ease of use. - Users value the **excellent call quality** of FluentStream Technologies, enhancing communication during calls and boosting productivity. - Users appreciate the **call recording feature** , which simplifies message delivery and allows easy access to past calls. - Users find FluentStream Technologies to be a **very easy system to use** , meeting their needs efficiently. **Cons:** - Users experience **call connectivity issues** , often facing dropped calls and problems due to unstable internet connections. - Users experience **call drops** due to varying internet connection quality, impacting their communication reliability. - Users often face **call issues** with FluentStream Technologies, experiencing connection problems and dropped calls frequently. - Users experience **connection issues** that lead to dropped calls, impacting overall communication quality. - Users experience **connection issues** with FluentStream Technologies, leading to dropped calls and disrupted communication. #### What Are Recent G2 Reviews of FluentStream Technologies? **"[Best price, Best quality, Best Support](https://www.g2.com/survey_responses/fluentstream-technologies-review-8501312)"** **Rating:** 4.5/5.0 stars *— Mansour B.* [Read full review](https://www.g2.com/survey_responses/fluentstream-technologies-review-8501312) --- **"[Easy to Use System with Great Voicemail Drop, but Dependent on Internet Quality](https://www.g2.com/survey_responses/fluentstream-technologies-review-11823147)"** **Rating:** 4.5/5.0 stars *— Janene B.* [Read full review](https://www.g2.com/survey_responses/fluentstream-technologies-review-11823147) --- #### What Are G2 Users Discussing About FluentStream Technologies? - [What is FluentStream Technologies used for?](https://www.g2.com/discussions/what-is-fluentstream-technologies-used-for) ### 13. [Linphone](https://www.g2.com/products/linphone/reviews) Linphone is an open-source Voice over IP (VoIP) application that enables users to make high-definition audio and video calls, send instant messages, and conduct video conferences over the internet. Compatible with various platforms, including iOS, Android, macOS, Windows, and Linux, Linphone provides a unified communication solution that adheres to standardized protocols, ensuring interoperability with most SIP-compatible systems. Developed in France since 2001, Linphone is recognized for its commitment to security, offering end-to-end encryption for all media exchanges, including voice, video, and text, safeguarding user privacy. Key Features and Functionality: - High-Definition Audio and Video Calls: Supports HD voice and video quality with codecs like Opus, Speex, H.264, and VP8. - Instant Messaging and Group Chats: Facilitates one-on-one and group conversations with features such as message delivery and read receipts, file sharing, voice messages, and ephemeral messaging. - Call Management: Offers call history, call forwarding (blind and attended), management of multiple concurrent calls, call recording with playback, and support for Bluetooth headsets. - Secure Communications: Ensures secure user authentication and end-to-end encryption for all media exchanges, including audio, video, and text, using protocols like SRTP, SRTP-DTLS, and ZRTP. - Cross-Platform Availability: Available on mobile devices (iOS, Android) and desktops (macOS, Windows, Linux), providing a consistent user experience across platforms. - Customization and Integration: Offers a white-label softphone option, allowing businesses to customize the app with their branding and integrate it with existing VoIP platforms. Primary Value and User Solutions: Linphone addresses the need for a secure, reliable, and versatile communication tool suitable for both personal and professional use. By supporting open standards like SIP and RTP, it ensures compatibility with a wide range of VoIP services and devices. Its emphasis on security, through features like end-to-end encryption and secure authentication, protects user privacy and data integrity. The application's cross-platform support and customizable nature make it an ideal choice for organizations seeking a unified communication solution that can be tailored to specific requirements. **Average Rating:** 4.4/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Linphone?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 9.8/10 (Category avg: 9.1/10) - **VOiP Number:** 9.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Linphone?** - **Seller:** [Belledonne Communications](https://www.g2.com/sellers/belledonne-communications) - **Year Founded:** 2009 - **HQ Location:** Grenoble, FR - **Twitter:** @Linphone1 (97 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/941654/ (26 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Linphone's Pros and Cons? **Pros:** - Easy Access (1 reviews) - Easy Connection (1 reviews) - Easy Integration (1 reviews) - Intuitive (1 reviews) - Quick Setup (1 reviews) ### What Do G2 Reviewers Say About Linphone? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy access** to communications on any device, enhancing connectivity and convenience. - Users appreciate the **easy connection** of Linphone, enabling seamless communication across devices without interruptions. - Users appreciate the **easy integration** of Linphone, enjoying seamless communication across all devices with minimal setup. - Users find the **setup intuitive** and appreciate seamless communication across devices with excellent call quality. - Users appreciate the **intuitive and fast setup** of Linphone, enhancing their communication experience across devices. #### What Are Recent G2 Reviews of Linphone? **"[Lightweight Linphone Kept Our Remote Communication Running Smoothly](https://www.g2.com/survey_responses/linphone-review-12595204)"** **Rating:** 4.5/5.0 stars *— Marvin E.* [Read full review](https://www.g2.com/survey_responses/linphone-review-12595204) --- **"[Clear and personalized calls. Linphone gets the job done](https://www.g2.com/survey_responses/linphone-review-10822594)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/linphone-review-10822594) --- ### 14. [VoIP.ms](https://www.g2.com/products/voip-ms/reviews) Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-calibre communications solutions. Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows VoIP.ms to give unlimited focus to maintaining a widely-accessible and feature-rich service. In addition to the best self-serve cloud telephony platform in the market, VoIP.ms is one of the few providers to offer its services without engagement contract and at the best prices, all with a high level of service and quality. **Average Rating:** 4.6/5.0 **Total Reviews:** 89 **How Do G2 Users Rate VoIP.ms?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10) - **Phone Calls:** 9.6/10 (Category avg: 9.1/10) - **VOiP Number:** 9.4/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind VoIP.ms?** - **Seller:** [VoIP.ms](https://www.g2.com/sellers/voip-ms) - **Year Founded:** 2002 - **HQ Location:** Amherst, NY - **Twitter:** @voipms (6,113 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/voip-supply/ (113 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 90% Small-Business, 9% Mid-Market #### What Are VoIP.ms's Pros and Cons? **Pros:** - Affordable (1 reviews) - Options Variety (1 reviews) **Cons:** - Account Management (1 reviews) - Phone Number Issues (1 reviews) - Unethical Sales (1 reviews) ### What Do G2 Reviewers Say About VoIP.ms? *AI-generated summary from verified user reviews* **Pros:** - Users value the **affordable pricing** of VoIP.ms, making it accessible for diverse communication needs. - Users appreciate the **wide availability of numbers** offered by VoIP.ms, enhancing their communication options significantly. **Cons:** - Users report frustrations with **account management** , citing abrupt account closures that disrupt long-standing business operations. - Users report serious issues with **phone number management** , facing abrupt account closures and migration challenges. - Users warn of **unethical sales practices** as abrupt account closures can disrupt long-standing business operations. #### What Are Recent G2 Reviews of VoIP.ms? **"[Great Customer Service. Easy UI](https://www.g2.com/survey_responses/voip-ms-review-7975523)"** **Rating:** 4.5/5.0 stars *— Brian C.* [Read full review](https://www.g2.com/survey_responses/voip-ms-review-7975523) --- **"[Best Telecommunication Service provider](https://www.g2.com/survey_responses/voip-ms-review-9128672)"** **Rating:** 5.0/5.0 stars *— Pradeepa B.* [Read full review](https://www.g2.com/survey_responses/voip-ms-review-9128672) --- #### What Are G2 Users Discussing About VoIP.ms? - [What are the benefits and challenges of using VoIP.ms for VoIP services?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-voip-ms-for-voip-services) - [What is VoIP.ms used for?](https://www.g2.com/discussions/what-is-voip-ms-used-for) ### 15. [Monster VoIP](https://www.g2.com/products/monster-voip/reviews) Say goodbye to complex business phone systems Give your business the phone system it needs to thrive with feature-rich business phone solutions. Whether you’re a small business looking for a powerful phone system or a larger company looking to scale — Monster VoIP has you covered. A feature-rich business phone system: Give your company the calling functionality, agility, and support it needs to excel in the digital age with Monster VoIP's powerful cloud PBX system. Simplify your business phone solution with Monster VoIP. Discover best-in-class solutions that support your business, its people, and its processes. Book a meeting today to explore your options. Monster VoIP offers fully hosted Enterprise Phone Systems that include Mobilty, SMS, Screen Sharing, Click2Call and CRM Integrations. **Average Rating:** 4.3/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Monster VoIP?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 8.2/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Monster VoIP?** - **Seller:** [Monster VoIP](https://www.g2.com/sellers/monster-voip) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, California - **Twitter:** @MonsterVoIP (1,594 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11735811/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance - **Company Size:** 91% Small-Business, 9% Mid-Market #### What Are Recent G2 Reviews of Monster VoIP? **"[Monster VoIP went above and beyond to service its client](https://www.g2.com/survey_responses/monster-voip-review-4492517)"** **Rating:** 5.0/5.0 stars *— Verified User in Law Practice* [Read full review](https://www.g2.com/survey_responses/monster-voip-review-4492517) --- **"[Outstandingly connectivity with simple setup](https://www.g2.com/survey_responses/monster-voip-review-4369629)"** **Rating:** 5.0/5.0 stars *— Patrick T.* [Read full review](https://www.g2.com/survey_responses/monster-voip-review-4369629) --- #### What Are G2 Users Discussing About Monster VoIP? - [What is Monster VoIP used for?](https://www.g2.com/discussions/what-is-monster-voip-used-for) ### 16. [Aloware](https://www.g2.com/products/aloware/reviews) Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency. **Average Rating:** 4.1/5.0 **Total Reviews:** 817 **How Do G2 Users Rate Aloware?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Phone Calls:** 8.4/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 7.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Aloware?** - **Seller:** [Aloware](https://www.g2.com/sellers/aloware) - **Company Website:** https://aloware.com - **Year Founded:** 2017 - **HQ Location:** Los Angeles, California - **Twitter:** @alowaretalk (392 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18504566/ (86 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, National Account Executive - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 51% Small-Business, 48% Mid-Market #### What Are Aloware's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Helpful (84 reviews) - User-Friendly (68 reviews) - Integrations (67 reviews) - Time-saving (63 reviews) **Cons:** - Call Issues (90 reviews) - Slow Performance (51 reviews) - Slow Loading (50 reviews) - Software Glitches (46 reviews) - Software Bugs (42 reviews) ### What Do G2 Reviewers Say About Aloware? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Aloware, enjoying its seamless integration and user-friendly interface. - Users appreciate the **helpfulness** of Aloware's support, enhancing their productivity and client outreach efforts. - Users appreciate the **user-friendly interface** of Aloware, which simplifies navigation and enhances CRM integration. - Users love the **seamless CRM integrations** of Aloware, enhancing automation and streamlining their tech stack. - Users value the **time-saving automation** in Aloware, enabling efficient SMS outreach and quick connections to leads. **Cons:** - Users experience **call issues** with Aloware, including lags, interference, and app freezing during outbound calls. - Users experience **slow performance** with Aloware, facing delays in app opening and issues with inbound calls. - Users report a **slow loading** experience with Aloware, impacting the efficiency and usability of the app. - Users experience **software glitches** in Aloware that cause annoyance and hamper message delivery and responsiveness. - Users frequently experience **software bugs** that hinder performance and lead to frustrating glitches and slow responses. #### What Are Recent G2 Reviews of Aloware? **"[Great VM and SMS Templates with Smooth HubSpot Integration](https://www.g2.com/survey_responses/aloware-review-12862372)"** **Rating:** 4.0/5.0 stars *— Randy S.* [Read full review](https://www.g2.com/survey_responses/aloware-review-12862372) --- **"[Review](https://www.g2.com/survey_responses/aloware-review-12880526)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/aloware-review-12880526) --- #### What Are G2 Users Discussing About Aloware? - [What is Aloware used for?](https://www.g2.com/discussions/what-is-aloware-used-for) ### 17. [VoIP Solutions](https://www.g2.com/products/voip-solutions/reviews) Your Ultimate Business Communication Solution Are you tired of dealing with inefficient communication systems that hinder your business growth? Look no further! Vested Networks is here to revolutionize your business communication experience. At Vested Networks, we understand that every business is unique, which is why our solutions are fully customizable to meet your specific requirements. Our dedicated team of experts will work closely with you to optimize your communication infrastructure, ensuring seamless connectivity and productivity. Let us empower your business communication and help you unlock your true potential. Contact us now to schedule a consultation and take the first step towards a brighter future with Vested Networks. **Average Rating:** 4.4/5.0 **Total Reviews:** 12 **How Do G2 Users Rate VoIP Solutions?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 9.4/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind VoIP Solutions?** - **Seller:** [Vested Networks](https://www.g2.com/sellers/vested-networks) - **Year Founded:** 2016 - **HQ Location:** Lewisville, US - **Twitter:** @VestedN (26 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vested-networks/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are VoIP Solutions's Pros and Cons? **Pros:** - Flexibility (1 reviews) - Helpfulness (1 reviews) **Cons:** - Call Drops (1 reviews) - Call Issues (1 reviews) - Voice Quality (1 reviews) ### What Do G2 Reviewers Say About VoIP Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users value the **flexibility** of VoIP Solutions, making it ideal for remote working teams and integration with CRMs. - Users appreciate the **helpfulness** of Vested Networks in seamlessly integrating VoIP solutions with existing CRM systems. **Cons:** - Users experience **call drops** , with issues like lost calls and noticeable delays affecting communication quality. - Users report experiencing **call issues** , including dropped calls, delays, and stuttering during conversations. - Users report issues with **voice quality** , experiencing call breakage, delays, and stutters during conversations. #### What Are Recent G2 Reviews of VoIP Solutions? **"[Best method for communication.](https://www.g2.com/survey_responses/voip-solutions-review-10056114)"** **Rating:** 4.0/5.0 stars *— Carlos S.* [Read full review](https://www.g2.com/survey_responses/voip-solutions-review-10056114) --- **"[Enhanced greatly our team’s communication system](https://www.g2.com/survey_responses/voip-solutions-review-10255101)"** **Rating:** 4.5/5.0 stars *— Ashraf A.* [Read full review](https://www.g2.com/survey_responses/voip-solutions-review-10255101) --- ### 18. [Line2](https://www.g2.com/products/line2/reviews) Line2 is a business phone and communications suite which allows you to have a second phone number on your mobile device or personal computer. Switch seamlessly between personal and business communications at any time from any device. **Average Rating:** 2.7/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Line2?** - **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.8/10) - **Phone Calls:** 5.8/10 (Category avg: 9.1/10) - **VOiP Number:** 9.2/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Line2?** - **Seller:** [Ziff Davis](https://www.g2.com/sellers/ziff-davis) - **Year Founded:** 1995 - **HQ Location:** New York - **Twitter:** @ziffdavis (1,426 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ziff-davis-inc/ (6,678 employees on LinkedIn®) - **Ownership:** NASDAQ: ZD **Who Uses This Product?** - **Company Size:** 86% Small-Business, 7% Enterprise #### What Are Recent G2 Reviews of Line2? **"[Great For Our Expanding Business](https://www.g2.com/survey_responses/line2-review-5304649)"** **Rating:** 4.0/5.0 stars *— Carissa L.* [Read full review](https://www.g2.com/survey_responses/line2-review-5304649) --- **"[Cost Effective VOIP solution for small business](https://www.g2.com/survey_responses/line2-review-4295818)"** **Rating:** 4.5/5.0 stars *— Jim W.* [Read full review](https://www.g2.com/survey_responses/line2-review-4295818) --- #### What Are G2 Users Discussing About Line2? - [How do I make a call on Line2?](https://www.g2.com/discussions/line2-how-do-i-make-a-call-on-line2) - [How do I make a call on Line2?](https://www.g2.com/discussions/how-do-i-make-a-call-on-line2) - [How does 2nd LINE app work?](https://www.g2.com/discussions/line2-how-does-2nd-line-app-work) - [How does 2nd LINE app work?](https://www.g2.com/discussions/how-does-2nd-line-app-work) - [Is Line2 a VoIP?](https://www.g2.com/discussions/line2-is-line2-a-voip) ### 19. [Phone2](https://www.g2.com/products/phone2-phone2/reviews) Trusted by 11,000+ businesses, Phone2 brings your team's calls, texts, and contacts into one app — so you never miss a customer and always look professional. One number your whole team can share. Everyone calls and texts from the same business line. Shared inboxes, internal notes, and full conversation history give your team the context to respond fast — without asking customers to repeat themselves. Never miss another call. Phone2's AI receptionist answers 24/7, captures caller details, and routes to the right person instantly. When your team is busy, AI handles it. When they're free, calls come straight through. Set up in minutes, not days. Download the app, pick a number, invite your team — you're live. No hardware, no IT, no contracts. Works on iPhone, Android, Mac, and desktop. Grow without growing pains. From solo contractors to 50-person sales floors, Phone2 scales with you. Add team members, numbers, and call routing as you grow — without switching systems or losing a single conversation. With Phone2, it's never been easier to answer every call, close more deals, and give your customers the responsiveness they expect — starting at just $10/month. **Average Rating:** 3.8/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Phone2?** - **Phone Calls:** 8.0/10 (Category avg: 9.1/10) - **VOiP Number:** 9.6/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 3.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Phone2?** - **Seller:** [Phone2](https://www.g2.com/sellers/phone2) - **Year Founded:** 2022 - **HQ Location:** Reno, US - **LinkedIn® Page:** https://www.linkedin.com/company/phone2 (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Phone2's Pros and Cons? **Cons:** - Unethical Sales (2 reviews) - Account Management (1 reviews) - Billing Issues (1 reviews) - Call Disconnections (1 reviews) - Call Issues (1 reviews) ### What Do G2 Reviewers Say About Phone2? *AI-generated summary from verified user reviews* **Cons:** - Users report **unethical sales practices** with Phone2, citing unfulfilled promises and poor customer support leading to disruptions. - Users report a lack of **effective account management** , resulting in unresolved issues and disrupted business operations. - Users face significant **billing issues** with Phone2, struggling for refunds and receiving no responses from support. - Users report frequent **call disconnections** with Phone2, severely impacting communication and overall reliability for businesses. - Users experience **call issues** and unreliability, leading to frustration and dissatisfaction with Phone2's performance. #### What Are Recent G2 Reviews of Phone2? **"[Versatile, Modern UI, and Excellent Value with Phone2](https://www.g2.com/survey_responses/phone2-review-12837520)"** **Rating:** 5.0/5.0 stars *— Patrick J.* [Read full review](https://www.g2.com/survey_responses/phone2-review-12837520) --- **"[Easy to Use, Great Value, and Helpful Customer Service](https://www.g2.com/survey_responses/phone2-review-12648723)"** **Rating:** 5.0/5.0 stars *— Juan Pablo R.* [Read full review](https://www.g2.com/survey_responses/phone2-review-12648723) --- ### 20. [CloudCall](https://www.g2.com/products/cloudcall/reviews) Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com **Average Rating:** 3.9/5.0 **Total Reviews:** 72 **How Do G2 Users Rate CloudCall?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10) - **Phone Calls:** 7.7/10 (Category avg: 9.1/10) - **VOiP Number:** 7.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 7.1/10 (Category avg: 8.6/10) **Who Is the Company Behind CloudCall?** - **Seller:** [CloudCall Group Plc](https://www.g2.com/sellers/cloudcall-group-plc) - **Company Website:** https://www.cloudcall.com - **Year Founded:** 2011 - **HQ Location:** Boston, USA - **Twitter:** @CloudCall (2,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2237266/ (69 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting, Information Technology and Services - **Company Size:** 61% Small-Business, 34% Mid-Market #### What Are CloudCall's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Easy Integration (8 reviews) - Easy Setup (5 reviews) - Integrations (5 reviews) - Customer Support (4 reviews) **Cons:** - Poor Call Quality (4 reviews) - Audio Problems (2 reviews) - Call Drops (2 reviews) - Call Issues (2 reviews) - Customer Service (2 reviews) ### What Do G2 Reviewers Say About CloudCall? *AI-generated summary from verified user reviews* **Pros:** - Users commend CloudCall for its **ease of use** , enabling seamless communication and efficient management of team operations. - Users value the **easy integration** of CloudCall with CRMs, enhancing communication and workflow efficiency. - Users find the **easy setup** of CloudCall impressive, enabling quick and efficient integration for seamless communication. - Users value the **seamless integrations** of CloudCall, enhancing communication and streamlining workflow with ease. - Users praise the **outstanding customer support** of CloudCall, highlighting their responsiveness and commitment to user satisfaction. **Cons:** - Users experience **poor call quality** , with frequent drops and unreliable connections affecting communication effectiveness. - Users often face **audio problems** with call connections, leading to communication difficulties with customers. - Users struggle with **frequent call drops** , finding CloudCall unreliable and frustrating for their communication needs. - Users experience **call connection issues** causing communication problems, and confusion with the callback and call end buttons. - Users find the **customer service response times** slow, leading to frustration during urgent support situations. #### What Are Recent G2 Reviews of CloudCall? **"[Simple Setup, Reliable Call Management](https://www.g2.com/survey_responses/cloudcall-review-12326662)"** **Rating:** 4.5/5.0 stars *— Maitri P.* [Read full review](https://www.g2.com/survey_responses/cloudcall-review-12326662) --- **"[Seamless Candidate Contact, 24/7 Accessibility](https://www.g2.com/survey_responses/cloudcall-review-11986535)"** **Rating:** 5.0/5.0 stars *— Lexi B.* [Read full review](https://www.g2.com/survey_responses/cloudcall-review-11986535) --- #### What Are G2 Users Discussing About CloudCall? - [How do you make a CloudCall?](https://www.g2.com/discussions/how-do-you-make-a-cloudcall) - [Who is CloudCall limited?](https://www.g2.com/discussions/who-is-cloudcall-limited) - [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment - [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment ### 21. [Voice Carrier Connect](https://www.g2.com/products/voice-carrier-connect/reviews) Voice Carrier uses the power of the internet to deliver your calls. Our next-gen technology provides cost-saving benefits and advanced functionality. It is engineered to work for every organization’s unique situation. Already have an onsite phone system? Don’t replace it. Empower it. Transform your phone system into a powerful digital voice platform without replacing any equipment. Get the savings and features you want tomorrow on the phone system you have today. Or, are you ready to step into the cloud? Our hosted service is built to be powerful, yet simple. Productivity-boosting capabilities come standard, out of the box. Voice Carrier's simple all-inclusive plans fit your needs today and support your growth for tomorrow. Incoming, outgoing, local, long distance, voicemail and conference calls come standard. Pay a set price per month that includes minutes, unlimited users, extensions, conference lines, and voice channels. No rate tables, seat fees, subscriptions, or confusing bills. Whether onsite or cloud-based (hosted), a full set of enterprise-grade features come standard like Conferencing, Voicemail to Email, and Auto-Attendants. Plus, you’ll get the cost-saving benefits of IP connectivity. With over 100 modern features included and free US-based customer support, Voice Carrier phone service is simply a more powerful way for your company to connect, at a much lower cost. For more information, please call us at 855-456-8647. **Average Rating:** 4.1/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Voice Carrier Connect?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10) - **Phone Calls:** 8.8/10 (Category avg: 9.1/10) - **VOiP Number:** 6.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Voice Carrier Connect?** - **Seller:** [Voice Carrier](https://www.g2.com/sellers/voice-carrier) - **Year Founded:** 2007 - **HQ Location:** Round Rock, Texas - **Twitter:** @voicecarrier (71 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1660730/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 81% Small-Business, 19% Mid-Market #### What Are Recent G2 Reviews of Voice Carrier Connect? **"[Great product at a reasonable price](https://www.g2.com/survey_responses/voice-carrier-intellisip-review-615973)"** **Rating:** 5.0/5.0 stars *— William B.* [Read full review](https://www.g2.com/survey_responses/voice-carrier-intellisip-review-615973) --- **"[Voice Carrier](https://www.g2.com/survey_responses/voice-carrier-intellisip-review-615113)"** **Rating:** 5.0/5.0 stars *— Brian A.* [Read full review](https://www.g2.com/survey_responses/voice-carrier-intellisip-review-615113) --- #### What Are G2 Users Discussing About Voice Carrier Connect? - [What is Voice Carrier Connect used for?](https://www.g2.com/discussions/what-is-voice-carrier-connect-used-for) ### 22. [Toky](https://www.g2.com/products/toky/reviews) Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of. **Average Rating:** 3.7/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Toky?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.8/10) - **Phone Calls:** 7.1/10 (Category avg: 9.1/10) - **VOiP Number:** 6.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Toky?** - **Seller:** [Toky](https://www.g2.com/sellers/toky) - **Year Founded:** 2014 - **HQ Location:** Palo Alto, CA - **Twitter:** @TokyApp (941 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/toky/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 72% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Toky? **"[Toky and its Performance](https://www.g2.com/survey_responses/toky-review-6869032)"** **Rating:** 4.0/5.0 stars *— Moses Oniel D.* [Read full review](https://www.g2.com/survey_responses/toky-review-6869032) --- **"[Easy for all to use](https://www.g2.com/survey_responses/toky-review-7964416)"** **Rating:** 4.0/5.0 stars *— Emily C.* [Read full review](https://www.g2.com/survey_responses/toky-review-7964416) --- #### What Are G2 Users Discussing About Toky? - [What is the use of Toky?](https://www.g2.com/discussions/what-is-the-use-of-toky) - [What is Toky app?](https://www.g2.com/discussions/what-is-toky-app) - [How does Toky work?](https://www.g2.com/discussions/how-does-toky-work) ### 23. [Yodel.io](https://www.g2.com/products/yodel-io/reviews) Yodel.io is the phone system that unites all your communication in one place that your team already loves – Slack! No additional software needed. Use your own phone number or get a new one in over 100 countries. **Average Rating:** 4.4/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Yodel.io?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.8/10) - **Phone Calls:** 8.8/10 (Category avg: 9.1/10) - **VOiP Number:** 9.4/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Yodel.io?** - **Seller:** [YodelTalk](https://www.g2.com/sellers/yodeltalk) - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @yodeltalk (365 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10598592/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 86% Small-Business, 14% Mid-Market #### What Are Yodel.io's Pros and Cons? **Cons:** - Customer Service (1 reviews) - Limited Access (1 reviews) - Number Issues (1 reviews) - Performance Issues (1 reviews) ### What Do G2 Reviewers Say About Yodel.io? *AI-generated summary from verified user reviews* **Cons:** - Users are frustrated by the **lack of customer support** , facing issues with account management and number retention. - Users are frustrated by the **limited access** and lack of support, leading to lost accounts and numbers. - Users experience **number issues** with Yodel.io, citing poor support and account management leading to lost numbers. - Users report **performance issues** with Yodel.io, citing poor support and potential loss of their phone numbers. #### What Are Recent G2 Reviews of Yodel.io? **"[We continue to love Yodel!](https://www.g2.com/survey_responses/yodel-io-review-5323858)"** **Rating:** 4.5/5.0 stars *— Dan M.* [Read full review](https://www.g2.com/survey_responses/yodel-io-review-5323858) --- **"[Your Virtual Call Center in Slack or MS Teams](https://www.g2.com/survey_responses/yodel-io-review-2645537)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/yodel-io-review-2645537) --- #### What Are G2 Users Discussing About Yodel.io? - [What is Yodel.io used for?](https://www.g2.com/discussions/what-is-yodel-io-used-for) ### 24. [RingByName](https://www.g2.com/products/ringbyname/reviews) RingByName is designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. Providing a top notch phone experience for your customers will surely increase their affinity for your brand and service. **Average Rating:** 4.2/5.0 **Total Reviews:** 11 **How Do G2 Users Rate RingByName?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Phone Calls:** 6.7/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind RingByName?** - **Seller:** [RingByName](https://www.g2.com/sellers/ringbyname) - **Year Founded:** 2012 - **HQ Location:** Miami, US - **Twitter:** @ringbyname (738 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ringbyname/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 46% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of RingByName? **"[Great phone call monitoring tool](https://www.g2.com/survey_responses/ringbyname-review-7881145)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/ringbyname-review-7881145) --- **"[Track your Customers](https://www.g2.com/survey_responses/ringbyname-review-5277431)"** **Rating:** 4.5/5.0 stars *— Muhammed K.* [Read full review](https://www.g2.com/survey_responses/ringbyname-review-5277431) --- #### What Are G2 Users Discussing About RingByName? - [What is RingByName used for?](https://www.g2.com/discussions/what-is-ringbyname-used-for) ### 25. [Sangoma Wholesale Carrier Services](https://www.g2.com/products/sangoma-wholesale-carrier-services/reviews) Sangoma Wholesale Carrier Services helps businesses and service providers deliver reliable, high-value VoIP and communication solutions. We offer voice, messaging, hosted VoIP, billing, and 911 services—all at competitive wholesale pricing. Whether you're an ITSP, MSP, or enterprise, our SIP trunking and carrier services make it easy to expand your offerings and grow your business. Choose the features you need, pay only for what you use, and manage it all through our simple self-service portal. Easily handle billing, add or update features, and support multiple locations—all in one place. **Average Rating:** 3.4/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Sangoma Wholesale Carrier Services?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Sangoma Wholesale Carrier Services?** - **Seller:** [Sangoma](https://www.g2.com/sellers/sangoma) - **Year Founded:** 1984 - **HQ Location:** Markham, ON - **Twitter:** @Sangoma (6,562 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/106543/ (604 employees on LinkedIn®) - **Ownership:** TSX-V:STC **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 64% Small-Business, 36% Mid-Market #### What Are Recent G2 Reviews of Sangoma Wholesale Carrier Services? **"[Price and Connectivity](https://www.g2.com/survey_responses/sangoma-wholesale-carrier-services-review-5071957)"** **Rating:** 5.0/5.0 stars *— Tannu S.* [Read full review](https://www.g2.com/survey_responses/sangoma-wholesale-carrier-services-review-5071957) --- **"[integrated phone system](https://www.g2.com/survey_responses/sangoma-wholesale-carrier-services-review-9125545)"** **Rating:** 5.0/5.0 stars *— Rona a.* [Read full review](https://www.g2.com/survey_responses/sangoma-wholesale-carrier-services-review-9125545) --- #### What Are G2 Users Discussing About Sangoma Wholesale Carrier Services? - [What is VoIP Innovations used for?](https://www.g2.com/discussions/what-is-voip-innovations-used-for) ## What Is VoIP Providers? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to VoIP Providers? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) --- ## How Do You Choose the Right VoIP Providers? ### What You Should Know About VoIP Software ### What is VoIP software? Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services. [VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms. VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space. ### Who uses VoIP software? Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries:  - **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work. - **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time. - **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc.  - **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions. - **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration.  ### What types of VoIP software exist? Five types of VoIP services are available in the market for interested buyers.  - **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo. - **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma. - **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom. - [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts - **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance. ### What are the benefits of VoIP software? - **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets. - **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails. - **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time. - **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure. - [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft. - **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs.  ### What are the challenges with VoIP software? - **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** ** - **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed. - **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented. - **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages. - **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions.  ### What are the common features of VoIP software? VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP: - **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees. - [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement. - [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers. - **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance. - **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling. - [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation. - **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier.  - [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers. - [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location. Many VoIP providers will also offer the following features:  - [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing) - [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143) - [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension) - [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music) - [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download) ### VoIP software pricing A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras.  These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses. Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country. Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical. ### How to choose the best VoIP software? When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling. On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary. Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business. #### Requirements gathering (RFI/RFP) for VoIP software A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need.  Some points to consider are: **Company size ** Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software. **Integration requirements** Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability. #### Compare VoIP software products **Create a long list** The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection. **Create a short list** Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product. #### Selection of VoIP software **Choose a selection team** VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision. ### Software and services related to VoIP software - [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans.  - [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world. - [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present.  - [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage. ### What are the most reliable VoIP systems for office communications? Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications: - [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations. - [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware. - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups. - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements. ### What are the top-rated VoIP providers for tech startups? Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business): - [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications. - [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling. ### VoIP software trends #### 5G networks will become mainstream 5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities. #### Smart VoIP assistants  Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities. Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164) --- ## What Are the Most Common Questions About VoIP Providers? *AI-generated · Last updated: June 3, 2026* ### Cheapest business voip providers that are still decent for customer support lines Based on G2 reviews, several voip providers in this category are commonly mentioned for handling business calls, routing, voicemail, and support needs. - [Nextiva](https://www.g2.com/products/nextiva) — call routing and voicemail management. - [RingEX](https://www.g2.com/products/ringex) — support workflows with familiar apps. - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — centralized calling for remote teams. - [8x8 Work](https://www.g2.com/products/8x8-work) — mobile and desktop business calling. ### Looking for a voip provider that works great with Microsoft Teams, which ones are actually good According to verified users, Microsoft Teams compatibility comes up most often around call access inside familiar workflows, easier adoption, and less app switching. Reviews mention RingEX working with Microsoft Teams so users can place and receive calls inside tools they already use. Some Webex Calling and 8x8 Work reviews also mention Teams-related compatibility or comparisons, but the strongest recent theme is that integrations reduce training time and help teams keep customer conversations, call handling, and follow-up work more connected. Buyers should also note that some reviews still mention setup complexity, occasional delays, or uneven admin experiences depending on the workflow. ### Top rated voip providers for businesses that need toll free and international calling Based on G2 reviews, buyers in this category most often mention reliability, clear call quality, remote access, and easier global communication when evaluating providers for toll free and international calling. - [Nextiva](https://www.g2.com/products/nextiva) — long-distance communication across locations. - [RingEX](https://www.g2.com/products/ringex) — international calling with unified messaging. - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — global calling from any device. - [Webex Calling](https://www.g2.com/products/webex-calling) — international calls with remote flexibility. ### What should buyers look for in voip providers According to verified users, buyers most often focus on call quality, ease of setup, reliability across desktop and mobile devices, and how well the system supports routing, voicemail, texting, and remote work. Reviews also repeatedly mention the importance of an admin experience that makes it easier to add users, adjust call flows, and manage multiple locations without heavy support needs. For teams with customer-facing workflows, reviewers highlight voicemail transcription, call recording, analytics, and integration with tools like Salesforce, Microsoft Teams, and calendars. Support responsiveness matters too, especially when businesses are replacing legacy phone systems or handling high call volumes across distributed teams. ### What features define modern voip providers According to verified users, modern voip providers are defined by more than basic calling. Review themes consistently highlight mobile and desktop access, voicemail transcription, call routing, auto attendants, messaging, and centralized administration. Many reviewers also value conference calling, call recording, analytics, and the ability to keep business and personal numbers separate while still answering from any device. Integration is another recurring theme, especially with CRM systems, Microsoft Teams, Salesforce, calendars, and other collaboration tools. More recent reviews also mention AI-assisted call summaries, receptionist features, and automated follow-up support, though setup quality and usability still affect how valuable those advanced capabilities feel in practice.