There are several things I like about Intermedia Unite. As with any company, there’s a certain level of turnover, so the ability to remove and reassign phones to a new user is awesome. I also really appreciate being able to review analytics for missed calls and troubleshoot issues on the back end.

Whenever there’s an issue, or a feature I’ve forgotten how to use or set up (or simply haven’t needed in a while), reaching out to support has been my number one go-to. I’ve never had a long wait, and they’ve always been able to help me resolve my issue. They’ll point you to where it is in their help files, but they’ll also walk you through what you need to do or even make the adjustment for you. Review collected by and hosted on G2.com.

Honestly, the only real issue for me is the back-and-forth when you need to switch a phone over to a new user. It’s great that you have the control to do that, but I feel the process could be a bit more intuitive and straightforward. Review collected by and hosted on G2.com.