G2

Jelly B.

Mid-Market (51-1000 emp.)

10/29/2026

"Great journey with Dialpad!"

5/5

What do you like best about Dialpad Connect?

It’s been a great experience since we started using Dialpad last year. I really like the transcription feature because I can copy and paste it into my notes. When clients ask questions, I can go back to the transcript and make sure I address everything they brought up.

I also appreciate the option to download recordings and listen to them in real time, and the screen recording is just one of the awesome features. There’s a lot you can customize too—you can set up your favorites and create your own channels and contact centers. On top of that, the voicemail feature is helpful because I can listen to messages my colleagues leave for me. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I’ve noticed that whenever I turn up the speaker volume on my headset, my microphone settings switch back to the old phone I used before. Because of that, I end up having to work around it by adjusting the volume up and down until it recognizes the current device I’m using, or I have to unplug and plug the headset cord back in so it will detect it properly. I’ve been trying to figure out what I can do to fix this. I’m hoping there’s an option to remove or delete the old phone from the dropdown so it doesn’t keep showing the device I used previously. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Sometimes Dialpad call recording isn’t available right after my call, so I go to the call history to access it from there. It’s a good thing there’s another option to retrieve it. Dialpad also makes conversations feel seamless because I can hear my client clearly, even when they speak very slowly—the audio is great and crisp.

The transcription feature is a big help for me since I can scroll up and down and quickly see what they asked. I also rely on the call summary to confirm I didn’t miss anything in my notes; if I did, I can go back, check the details, and add what’s missing before posting it to the account.

I also love the feature that shows when my colleagues are on lunch, break, or in a meeting. It helps me communicate with the team, especially when they’re trying to transfer Spanish- or Arabic-speaking clients. I can simply take a screenshot and send it in the chat. Overall, it feels very smooth and flawless. Review collected by and hosted on G2.com.