I like having calling, video meetings, and messaging in one platform, and the desktop and mobile apps let our hybrid team take calls on a company number from anywhere. Calls are clear and rarely drop, even on home internet. The visual dial plan editor makes it easy to build call flows, IVR menus, and ring groups without code, and the ring groups and call queues help urgent calls reach whoever is on duty. I also value screen sharing in GoTo Meeting for code reviews and debugging, voicemail-to-email transcription, and call recording and analytics for reviewing escalations. The APIs and webhooks let us sync call logs and events with our dashboards and ticketing workflow. Moving to GoTo Connect let us manage everything ourselves in the cloud, and porting our numbers was straightforward. Combining phone and meetings in one subscription cut costs, and adding users and installing the apps took very little time. The onboarding team also helped with number porting. Review collected by and hosted on G2.com.

The GoTo Connect desktop app can be heavy on memory and sometimes needs a restart after updates. I find the admin portal powerful but not very intuitive, and some settings are buried deep in menus. Building dial plans and ring groups took some trial and error because the admin portal has a learning curve. Team chat is basic compared with Slack, so I still use Slack for engineering discussions. I’d like the API documentation to have more examples and SDKs. Some reporting and analytics features are limited unless I pay for higher plans or the contact center add-on. Review collected by and hosted on G2.com.