![Bradley B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bradley B.") BB Bradley B. Director Small-Business (50 or fewer emp.) 11/11/2022 More Options - - [Respond as Syncro](https://www.g2.com/survey_responses/syncro-review-7274375/official_response/new) "Combined RMM/PSA, Reasonable Pricing Model" 3.5/5 What do you like best about Syncro? Syncro meets most of the requirements I am looking for in both an RMM and PSA tool. I find that it is easy to keep track of devices, work, and inventory. Then relate those items directly to an invoice, estimate or contract. Review collected by and hosted on G2.com. What do you dislike about Syncro? Syncro still seems to be struggling with its support model. On one hand, they seem to understand what an MSP/Managed IT organization needs when it comes to features and tools, but I can honestly say that if I supported my customers the way that Syncro supports their customers, I'd not be in the MSP/Managed IT business. The T1 support team is slow to reply, needs heaps of proof that there is an actual issue (despite being referred to support by a product manager @ Syncro while in discussion on a user group), and honestly, the way the T1 team communicates with me, it is like they I am inconveniencing them and/or that they view me as a Luddite. Review collected by and hosted on G2.com. What problems is Syncro solving and how is that benefiting you? an MSP/Managed IT org needs remote monitoring, management, and troubleshooting tools, a way to account for time and record the work done, and then a way to invoice for sales/services. Syncro has blended these tools together, instead of needing separate systems to accomplish the same goals. Coupled with their easy pricing model (per tech), I am willing to overlook most issues I experience. Review collected by and hosted on G2.com. Show More Rating Updated (4/9/2024) Current UserValidated ReviewerIncentivizedSource: G2 invite See what 535 reviewers think of Syncro 4.5 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/syncro/reviews)