Avis et détails du produit Syncro

I really find Syncro easy to use, which significantly enhances my workflow. Its user-friendly nature is a standout, making it straightforward for new users to grasp and operate the system efficiently. I'm particularly impressed with Syncro's capacity to solve computer-related issues for a large number of users without direct intervention, thanks to its remote access features. This functionality allows me to access the File Explorer of users' computers from the back end seamlessly, avoiding any disruption to their work. The remote function, which I use daily, stands as the most beneficial aspect. Additionally, the scripting feature is invaluable as it allows me to run scripts that solve issues without disturbing our end users. The invoicing feature is another helpful tool, providing me with the capability to monitor purchases effectively. Overall, these features collectively save time and streamline my tasks enormously. Avis collecté par et hébergé sur G2.com.

I hope the authenticator will remember my cache/ login on my computer longer. So it does not ask me to authenticate many times like now. Avis collecté par et hébergé sur G2.com.

J'adore utiliser Syncro pour gérer à distance les terminaux de nos clients. C'est très pratique pour installer des applications, attribuer des politiques et exécuter des scripts. J'apprécie d'avoir des informations client unifiées où tout est enregistré dans la même source, ce qui facilite la vérification des contacts, des emplacements, de l'historique de facturation et des tickets. Les alertes RMM sont très efficaces pour vérifier l'état du terminal et générer des alertes. J'apprécie également l'intégration avec des outils comme Splashtop pour se connecter à distance, et c'était très simple à configurer en ajoutant toutes les informations du client. Syncro est un excellent outil, et je lui donnerais certainement une note de 10 ! Avis collecté par et hébergé sur G2.com.

Les alertes RMM doivent être plus détaillées. Certains messages de base comme 'Bloc défectueux sur HDD1' devraient fournir des informations plus spécifiques sur les disques durs. Des applications plus intégrées seraient bénéfiques, y compris des options pour ajouter de l'IA. De plus, avoir une section dédiée à la documentation serait bien. Avis collecté par et hébergé sur G2.com.

I like being able to sync with Microsoft 365 so that we can easily block access to an account in case there is a potentially compromised account without having to log on to the admin platform of that company. That and the tabs up top that make everything accessible without having to think about where a feature might be. Avis collecté par et hébergé sur G2.com.

It’s frustrating that I can’t assign a single asset to two different end users. In a few very specific situations, having that option would have been really helpful. Avis collecté par et hébergé sur G2.com.

Synchro est un produit complet. Avec des intégrations utiles, et bien que d'autres produits soient peut-être plus intégrés, Synchro fait certainement le travail à un prix raisonnable. Avec un support technique utile, et sans être accablant. Avis collecté par et hébergé sur G2.com.

Je pense que leur système de reporting pourrait encore être amélioré. Et l'intégration avec d'autres produits pourrait être plus complète. Surtout avec des produits comme IT Glue avec lequel il ne s'intègre que partiellement (le côté PSA le fait, mais le RMM ne le fait pas). Avis collecté par et hébergé sur G2.com.

I really like how Syncro helps me control the inventory, making it easy to keep track of all the items, including their serial numbers, and assign them to tickets. I appreciate the alerts about the items I need to buy to maintain the inventory. It's great that I can directly create tickets and add important notes. I also enjoy that Syncro allows me to feed my Excel files to do reports. The ease of registering and managing the input and output of all items for the company is another big plus. Plus, the transition was smooth thanks to their patient training support team. I switched from another software because Syncro is more complete, offering additional tools, particularly the live monitoring of servers and PCs. Avis collecté par et hébergé sur G2.com.

I used to have issues because I couldn't remove items that went out to customers, so the inventory wasn't accurate. Items were with customers, but I still had them in the inventory. I learned to stabilize the inventory. Avis collecté par et hébergé sur G2.com.

J'apprécie vraiment la possibilité d'exécuter des scripts PowerShell sur les actifs avec Syncro. Cette fonctionnalité nous permet d'installer notre logiciel et de le gérer efficacement, en gardant tout à jour. Elle nous permet également de redémarrer les services à la demande et de collecter des informations précieuses et des métriques sur les performances de notre logiciel sur les machines. La capacité PowerShell de Syncro a ouvert de nombreuses voies d'automatisation de la gestion pour nous. De plus, nous avons choisi Syncro par rapport à d'autres produits en raison de sa simplicité, de ses fonctionnalités et de son coût. Avis collecté par et hébergé sur G2.com.

Le seul véritable défi que nous avons est de sauvegarder les données hors site. Nous avons récemment voulu nous assurer que nous avions des sauvegardes de tous les scripts et de tous les fichiers associés à ces scripts. Et toute la configuration de ces scripts. Nous avons fini par créer un web scraper pour le faire. Mais si nous avions eu un appel API, cela aurait été beaucoup plus efficace. Apprendre les politiques et la gestion des politiques a été un peu difficile. Avis collecté par et hébergé sur G2.com.

I love Syncro's native integration with QuickBooks Online; it's a total game changer for my business. Having RMM and PSA all under one roof is great, but the real magic happens when that data flows seamlessly into accounting. I appreciate how everything is synced, allowing me to go from a technical alert to a resolved ticket to a sent invoice without ever leaving the ecosystem. This integration has completely eliminated manual data entry for my billing and ensured that I never miss an endpoint or billable hour. Syncing my tech tools and accounting ensures 100% billing accuracy, saving me hours of admin time every week. Setting up Syncro was very easy, especially with the helpful documentation available on the platform. Avis collecté par et hébergé sur G2.com.

The reporting could be more customizable. But the core functionality in QuickBooks online, and integration are excellent. Avis collecté par et hébergé sur G2.com.

I like Syncro's ease of use. Most of it is easy to understand, and you're able to use the system to almost its full potential shortly after starting to use it, except for advanced features like setting Syncro up for use. It makes it easy to start getting into work faster without having to spend days on training. Although you still need some training to use it to its full potential, it's almost effortless to use. I also appreciate that making modifications and revisions are extremely easy, as we are currently doing a lot of those. Avis collecté par et hébergé sur G2.com.

I haven't really run into anything that doesn't work well or that could be improved. The closest I have come is the custom fields and worksheets, but those are mainly issues with how my company has them set up and can be fixed on our side. The only issue I might have, I have not looked into this yet, is the API and how it interacts with both the custom fields section and the worksheets. Avis collecté par et hébergé sur G2.com.

I use Syncro as our primary RMM tool, and it helps us manage IT services efficiently. I like how Syncro allows us to quickly and efficiently communicate with our customers and provides a portal into their technical needs. It also gives our technicians a platform to work together remotely, keeping us cohesive as a team. The ticket tracking system is a standout feature because it helps our team resolve issues quickly and collaborate by allowing us to look in on each other's work. The subscription feature is particularly helpful, and I appreciate being able to enforce endpoint updates to keep our clients up and running. Avis collecté par et hébergé sur G2.com.

I wish Syncro had a customizable 'Signature' feature within the ticketing system to help our communications appear more professional and branded on a higher and more personal level. Also, the baseline analysis feature renders many errors in the reporting. I'm working with Syncro tech support to troubleshoot why that is happening but they have been slow in getting back to me. The mobile app is too basic and needs to be enhanced with more features. For example, I need the capability of adding new customers when using it but it does not allow this. Avis collecté par et hébergé sur G2.com.

I like that Syncro is a solid all-in-one platform combining remote monitoring, management, ticketing, billing, and customer tracking in a single system. It streamlines day-to-day operations by letting me manage devices, automate routine maintenance, and handle support requests without being logged into multiple sites. I appreciate the user-friendly interface that's easy to use and navigate. The platform provides a lot of detail, breaking down requests with clear SLAs and includes relevant user and asset details related to each service request. I can even access the RMM side with links directly in the ticket. The initial setup was very straightforward. Avis collecté par et hébergé sur G2.com.

I feel like the time tracking aspect of it is a little clunky and could be improved. The labor log part of it does not allow for a lot of detail; for example, the rates are labor, contract labor, rush labor, and trip charge. There should be a category for proactive work, routine maintenance, or investigations. Avis collecté par et hébergé sur G2.com.