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Best Knowledge Management Software

Gauri Pawsey
GP
Researched and written by Gauri Pawsey

Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types.

The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information.

Knowledge management encompasses a range of specialized software products, with four subcategories—knowledge base software, Q&A platforms software, standard operating procedures software, and work instructions software. While some products are solely placed in one category, others with overlapping feature sets are placed in multiple.

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Best Knowledge Management Software At A Glance

Leader:
Slack
Slack
Highest Performer:
Tango
Tango
Top Trending:
NinjaOne
NinjaOne
Best Free Software:
Notion
Notion
Show LessShow More
Top Trending:
NinjaOne
NinjaOne
Best Free Software:
Notion
Notion

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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406 Listings in Knowledge Management Available
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Slack
(37,260)4.5 out of 5
Optimized for quick response
View top Consulting Services for Slack
Save to My Lists
DealsSpecial offer!
25% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

    Users
    • Software Engineer
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 41% Small-Business
    • 41% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Slack is a communication platform designed to facilitate seamless collaboration and messaging among team members.
    • Users like Slack's user-friendly interface, efficient search function, and its ability to integrate with other tools like Google Drive, Trello, or Zoom, which enhances workflow and real-time information sharing.
    • Users reported that managing numerous channels can be confusing and overwhelming, and the platform's notification system can be slow or excessive, leading to missed updates or information overload.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Slack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,750
    Team Collaboration
    2,643
    Communication
    2,267
    Integrations
    1,811
    Features
    1,427
    Cons
    Notification Issues
    789
    Missing Features
    679
    Limited Features
    668
    Overwhelming Experience
    545
    Excessive Notifications
    438
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Slack features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,204 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

Users
  • Software Engineer
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 41% Small-Business
  • 41% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Slack is a communication platform designed to facilitate seamless collaboration and messaging among team members.
  • Users like Slack's user-friendly interface, efficient search function, and its ability to integrate with other tools like Google Drive, Trello, or Zoom, which enhances workflow and real-time information sharing.
  • Users reported that managing numerous channels can be confusing and overwhelming, and the platform's notification system can be slow or excessive, leading to missed updates or information overload.
Slack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,750
Team Collaboration
2,643
Communication
2,267
Integrations
1,811
Features
1,427
Cons
Notification Issues
789
Missing Features
679
Limited Features
668
Overwhelming Experience
545
Excessive Notifications
438
View All Pros and Cons
Slack features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,204 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Confluence
(4,113)4.1 out of 5
View top Consulting Services for Confluence
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

    Users
    • Software Engineer
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Confluence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    181
    Team Collaboration
    132
    Integrations
    102
    Organization
    97
    Easy Integrations
    73
    Cons
    Learning Curve
    41
    Slow Performance
    41
    Not Intuitive
    36
    Page Management
    34
    Slow Loading
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Confluence features and usability ratings that predict user satisfaction
    8.6
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,559 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

Users
  • Software Engineer
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 34% Enterprise
Confluence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
181
Team Collaboration
132
Integrations
102
Organization
97
Easy Integrations
73
Cons
Learning Curve
41
Slow Performance
41
Not Intuitive
36
Page Management
34
Slow Loading
29
View All Pros and Cons
Confluence features and usability ratings that predict user satisfaction
8.6
Q & A
Average: 8.6
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,559 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®

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Notion
(8,826)4.6 out of 5
Optimized for quick response
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new

    Users
    • Software Engineer
    • Student
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Notion is a versatile tool that aids in tracking expenses, managing projects, and organizing information, with the added benefit of AI assistance for managing and simplifying tasks.
    • Users frequently mention the flexibility of Notion, its ability to integrate with other apps, and the helpfulness of the AI in managing tasks and organizing information.
    • Reviewers noted that Notion does not automatically update currency exchange rates, the navigation can be overwhelming, and the AI sometimes encounters issues and requires regular input to resume.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Notion Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,402
    Features
    1,945
    AI Features
    1,898
    Organization
    1,581
    Useful
    1,426
    Cons
    Learning Curve
    1,375
    Missing Features
    781
    Limited Features
    657
    App Functionality
    645
    Limited Customization
    594
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Notion features and usability ratings that predict user satisfaction
    8.2
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Notion
    Company Website
    Year Founded
    2016
    HQ Location
    San Francisco, California
    Twitter
    @NotionHQ
    497,069 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,329 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new

Users
  • Software Engineer
  • Student
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Notion is a versatile tool that aids in tracking expenses, managing projects, and organizing information, with the added benefit of AI assistance for managing and simplifying tasks.
  • Users frequently mention the flexibility of Notion, its ability to integrate with other apps, and the helpfulness of the AI in managing tasks and organizing information.
  • Reviewers noted that Notion does not automatically update currency exchange rates, the navigation can be overwhelming, and the AI sometimes encounters issues and requires regular input to resume.
Notion Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,402
Features
1,945
AI Features
1,898
Organization
1,581
Useful
1,426
Cons
Learning Curve
1,375
Missing Features
781
Limited Features
657
App Functionality
645
Limited Customization
594
View All Pros and Cons
Notion features and usability ratings that predict user satisfaction
8.2
Q & A
Average: 8.6
Seller Details
Seller
Notion
Company Website
Year Founded
2016
HQ Location
San Francisco, California
Twitter
@NotionHQ
497,069 Twitter followers
LinkedIn® Page
www.linkedin.com
4,329 employees on LinkedIn®
ClickUp
(10,814)4.7 out of 5
Optimized for quick response
View top Consulting Services for ClickUp
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu

    Users
    • CEO
    • Project Manager
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a project management tool that offers task planning features such as Gantt charts, tables, and to-do lists, and allows for task customization and automation.
    • Reviewers appreciate ClickUp's clean dashboard, real-time project monitoring, and the ability to create and inherit statuses for different use cases, enhancing team coordination and communication.
    • Reviewers mentioned that the platform can feel overwhelming due to its many features, the mobile app can be less responsive, and the pricing structure is complicated to understand.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickUp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,812
    Task Management
    2,952
    Features
    2,792
    Project Management
    2,548
    Organization
    2,304
    Cons
    Missing Features
    1,864
    Learning Curve
    1,559
    Limited Features
    1,134
    Slow Loading
    1,055
    Not Intuitive
    1,023
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickUp features and usability ratings that predict user satisfaction
    8.5
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    67,961 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,420 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu

Users
  • CEO
  • Project Manager
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 77% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a project management tool that offers task planning features such as Gantt charts, tables, and to-do lists, and allows for task customization and automation.
  • Reviewers appreciate ClickUp's clean dashboard, real-time project monitoring, and the ability to create and inherit statuses for different use cases, enhancing team coordination and communication.
  • Reviewers mentioned that the platform can feel overwhelming due to its many features, the mobile app can be less responsive, and the pricing structure is complicated to understand.
ClickUp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,812
Task Management
2,952
Features
2,792
Project Management
2,548
Organization
2,304
Cons
Missing Features
1,864
Learning Curve
1,559
Limited Features
1,134
Slow Loading
1,055
Not Intuitive
1,023
View All Pros and Cons
ClickUp features and usability ratings that predict user satisfaction
8.5
Q & A
Average: 8.6
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
67,961 Twitter followers
LinkedIn® Page
www.linkedin.com
1,420 employees on LinkedIn®
Connecteam
(3,357)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational effi

    Users
    • Owner
    • Manager
    Industries
    • Construction
    • Retail
    Market Segment
    • 84% Small-Business
    • 13% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Connecteam is a platform designed to facilitate communication, task assignment, and scheduling among team members, with additional features for time tracking and payroll management.
    • Users frequently mention the user-friendly design, robust functionality, and the convenience of having multiple features in one platform, such as chat, task assignment, scheduling, and time tracking.
    • Reviewers mentioned some limitations such as the need for more customization options, issues with agent adoption, challenges with the mobile interface, and difficulties in navigating certain features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Connecteam Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,350
    Features
    1,264
    Scheduling
    1,198
    Intuitive
    985
    Communication
    949
    Cons
    Missing Features
    642
    Limited Features
    568
    Scheduling Issues
    462
    Improvement Needed
    353
    Limited Options
    338
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Connecteam features and usability ratings that predict user satisfaction
    8.7
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Connecteam
    Company Website
    Year Founded
    2015
    HQ Location
    New York, NY
    Twitter
    @ConnecteamApp
    1,251 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    454 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational effi

Users
  • Owner
  • Manager
Industries
  • Construction
  • Retail
Market Segment
  • 84% Small-Business
  • 13% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Connecteam is a platform designed to facilitate communication, task assignment, and scheduling among team members, with additional features for time tracking and payroll management.
  • Users frequently mention the user-friendly design, robust functionality, and the convenience of having multiple features in one platform, such as chat, task assignment, scheduling, and time tracking.
  • Reviewers mentioned some limitations such as the need for more customization options, issues with agent adoption, challenges with the mobile interface, and difficulties in navigating certain features.
Connecteam Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,350
Features
1,264
Scheduling
1,198
Intuitive
985
Communication
949
Cons
Missing Features
642
Limited Features
568
Scheduling Issues
462
Improvement Needed
353
Limited Options
338
View All Pros and Cons
Connecteam features and usability ratings that predict user satisfaction
8.7
Q & A
Average: 8.6
Seller Details
Seller
Connecteam
Company Website
Year Founded
2015
HQ Location
New York, NY
Twitter
@ConnecteamApp
1,251 Twitter followers
LinkedIn® Page
www.linkedin.com
454 employees on LinkedIn®
Scribe
(673)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    See the work. Scale the best. Improve the rest. Scribe’s Workflow AI platform helps organizations ensure work gets done right, and shows how work can be done better. Trusted by teams at New Yor

    Users
    • Operations Manager
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 49% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Scribe Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    384
    Time-saving
    190
    Easy Editing
    174
    Easy Creation
    161
    Time-Saving
    161
    Cons
    Editing Difficulties
    73
    Screenshot Issues
    45
    Limited Features
    39
    Expensive
    29
    Image Editing Difficulties
    27
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Scribe features and usability ratings that predict user satisfaction
    7.9
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Scribe
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, US
    Twitter
    @ScribeHow
    7,271 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    277 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

See the work. Scale the best. Improve the rest. Scribe’s Workflow AI platform helps organizations ensure work gets done right, and shows how work can be done better. Trusted by teams at New Yor

Users
  • Operations Manager
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 49% Small-Business
  • 38% Mid-Market
Scribe Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
384
Time-saving
190
Easy Editing
174
Easy Creation
161
Time-Saving
161
Cons
Editing Difficulties
73
Screenshot Issues
45
Limited Features
39
Expensive
29
Image Editing Difficulties
27
View All Pros and Cons
Scribe features and usability ratings that predict user satisfaction
7.9
Q & A
Average: 8.6
Seller Details
Seller
Scribe
Company Website
Year Founded
2019
HQ Location
San Francisco, US
Twitter
@ScribeHow
7,271 Twitter followers
LinkedIn® Page
www.linkedin.com
277 employees on LinkedIn®
NinjaOne
(3,209)4.7 out of 5
Optimized for quick response
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 45% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a platform designed for IT management, offering features such as monitoring, automation, remote management, patching, and integration with other tools.
    • Users frequently mention the platform's ease of use, its wide range of features, and the responsiveness and expertise of its customer support, which contribute to a smooth and reliable overall experience.
    • Users experienced issues with the Ninja remote tool breaking, slow response from support at times, and a lack of certain features such as a built-in software audit tool and an AI agent.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,817
    Features
    1,177
    Remote Access
    1,060
    Automation
    1,059
    Customer Support
    977
    Cons
    Missing Features
    940
    Limited Features
    449
    Improvement Needed
    436
    Feature Issues
    435
    Needs Improvement
    413
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,978 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 45% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a platform designed for IT management, offering features such as monitoring, automation, remote management, patching, and integration with other tools.
  • Users frequently mention the platform's ease of use, its wide range of features, and the responsiveness and expertise of its customer support, which contribute to a smooth and reliable overall experience.
  • Users experienced issues with the Ninja remote tool breaking, slow response from support at times, and a lack of certain features such as a built-in software audit tool and an AI agent.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,817
Features
1,177
Remote Access
1,060
Automation
1,059
Customer Support
977
Cons
Missing Features
940
Limited Features
449
Improvement Needed
436
Feature Issues
435
Needs Improvement
413
View All Pros and Cons
NinjaOne features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,409 Twitter followers
LinkedIn® Page
www.linkedin.com
1,978 employees on LinkedIn®
MaintainX
(1,351)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MaintainX is the leading maintenance and work execution software, designed specifically for industrial and frontline teams. We help companies streamline maintenance operations, improve asset manageme

    Users
    • Maintenance Manager
    • Facilities Manager
    Industries
    • Manufacturing
    • Facilities Services
    Market Segment
    • 49% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • MaintainX is a maintenance management software that allows for scheduling preventative maintenance, tracking costs, and managing work orders.
    • Reviewers like the user-friendly interface of MaintainX, its mobile accessibility, real-time tracking of work orders, and the efficient customer support provided.
    • Users experienced issues with limited customization options for workflows and forms, slow response time from customer support, and difficulties in navigating through the numerous feature options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MaintainX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    534
    Customer Support
    269
    Work Orders
    224
    Features
    205
    Intuitive
    181
    Cons
    Missing Features
    109
    Work Order Issues
    83
    Limited Features
    68
    Limited Customization
    60
    Work Order Management
    58
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MaintainX features and usability ratings that predict user satisfaction
    8.8
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MaintainX
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @maintainx
    801 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    760 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MaintainX is the leading maintenance and work execution software, designed specifically for industrial and frontline teams. We help companies streamline maintenance operations, improve asset manageme

Users
  • Maintenance Manager
  • Facilities Manager
Industries
  • Manufacturing
  • Facilities Services
Market Segment
  • 49% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • MaintainX is a maintenance management software that allows for scheduling preventative maintenance, tracking costs, and managing work orders.
  • Reviewers like the user-friendly interface of MaintainX, its mobile accessibility, real-time tracking of work orders, and the efficient customer support provided.
  • Users experienced issues with limited customization options for workflows and forms, slow response time from customer support, and difficulties in navigating through the numerous feature options.
MaintainX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
534
Customer Support
269
Work Orders
224
Features
205
Intuitive
181
Cons
Missing Features
109
Work Order Issues
83
Limited Features
68
Limited Customization
60
Work Order Management
58
View All Pros and Cons
MaintainX features and usability ratings that predict user satisfaction
8.8
Q & A
Average: 8.6
Seller Details
Seller
MaintainX
Company Website
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@maintainx
801 Twitter followers
LinkedIn® Page
www.linkedin.com
760 employees on LinkedIn®
IT Glue
(649)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

    Users
    • System Administrator
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IT Glue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    177
    Document Management
    102
    Integrations
    93
    Organization
    73
    Password Management
    70
    Cons
    Search Functionality
    31
    Slow Performance
    31
    Missing Features
    29
    Search Limitations
    26
    App Functionality
    21
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IT Glue features and usability ratings that predict user satisfaction
    7.8
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,498 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

Users
  • System Administrator
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 27% Mid-Market
IT Glue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
177
Document Management
102
Integrations
93
Organization
73
Password Management
70
Cons
Search Functionality
31
Slow Performance
31
Missing Features
29
Search Limitations
26
App Functionality
21
View All Pros and Cons
IT Glue features and usability ratings that predict user satisfaction
7.8
Q & A
Average: 8.6
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,498 Twitter followers
LinkedIn® Page
www.linkedin.com
5,388 employees on LinkedIn®
Helpjuice
(362)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

    Users
    • Customer Success Manager
    • Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 49% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpjuice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    122
    Helpful
    95
    Customer Support
    94
    Features
    79
    Customization
    77
    Cons
    Editing Difficulties
    34
    Formatting Issues
    33
    Limited Customization
    33
    Editing Limitations
    21
    Learning Curve
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpjuice features and usability ratings that predict user satisfaction
    8.1
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpjuice
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @HelpJuice
    782 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

Users
  • Customer Success Manager
  • Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 49% Mid-Market
  • 40% Small-Business
Helpjuice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
122
Helpful
95
Customer Support
94
Features
79
Customization
77
Cons
Editing Difficulties
34
Formatting Issues
33
Limited Customization
33
Editing Limitations
21
Learning Curve
20
View All Pros and Cons
Helpjuice features and usability ratings that predict user satisfaction
8.1
Q & A
Average: 8.6
Seller Details
Seller
Helpjuice
Year Founded
2011
HQ Location
Miami, FL
Twitter
@HelpJuice
782 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Guru
(2,306)4.7 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 29% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
    • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
    • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Guru Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    636
    Helpful
    366
    Comprehensive Information
    306
    Easy Access
    252
    Information Accuracy
    235
    Cons
    Inefficient Searching
    141
    Search Functionality
    130
    Search Functionality Issues
    124
    Inefficient Search
    121
    Inefficient Search Functionality
    115
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Guru features and usability ratings that predict user satisfaction
    9.2
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,298 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,033 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 29% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
  • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
  • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
Guru Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
636
Helpful
366
Comprehensive Information
306
Easy Access
252
Information Accuracy
235
Cons
Inefficient Searching
141
Search Functionality
130
Search Functionality Issues
124
Inefficient Search
121
Inefficient Search Functionality
115
View All Pros and Cons
Guru features and usability ratings that predict user satisfaction
9.2
Q & A
Average: 8.6
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,298 Twitter followers
LinkedIn® Page
www.linkedin.com
2,033 employees on LinkedIn®
Trainual
(951)4.7 out of 5
Save to My Lists
DealsSpecial offer!
10% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trainual turns documentation into execution — and chaos into confidence. Trainual is an AI-powered training, learning, and knowledge management platform built for teams that need clarity, consisten

    Users
    • Operations Manager
    • Director of Operations
    Industries
    • Construction
    • Marketing and Advertising
    Market Segment
    • 64% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Trainual is a platform that helps businesses organize their knowledge into clear systems, making it easier to train teams and track their progress.
    • Users like Trainual's user-friendly interface, its ability to centralize company knowledge bases, and its features for creating detailed training guides, including the ability to add images and videos.
    • Reviewers noted that some aspects of Trainual, such as the video formatting and content organization, can be confusing, and that the platform can sometimes be slow to load.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trainual Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    189
    Simple
    101
    Training
    92
    Features
    81
    Helpful
    71
    Cons
    Missing Features
    51
    Limited Features
    47
    Limited Customization
    34
    Organizational Difficulties
    27
    Learning Curve
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trainual features and usability ratings that predict user satisfaction
    8.6
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trainual
    Company Website
    Year Founded
    2018
    HQ Location
    Scottsdale, AZ
    Twitter
    @trainual
    1,272 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trainual turns documentation into execution — and chaos into confidence. Trainual is an AI-powered training, learning, and knowledge management platform built for teams that need clarity, consisten

Users
  • Operations Manager
  • Director of Operations
Industries
  • Construction
  • Marketing and Advertising
Market Segment
  • 64% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Trainual is a platform that helps businesses organize their knowledge into clear systems, making it easier to train teams and track their progress.
  • Users like Trainual's user-friendly interface, its ability to centralize company knowledge bases, and its features for creating detailed training guides, including the ability to add images and videos.
  • Reviewers noted that some aspects of Trainual, such as the video formatting and content organization, can be confusing, and that the platform can sometimes be slow to load.
Trainual Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
189
Simple
101
Training
92
Features
81
Helpful
71
Cons
Missing Features
51
Limited Features
47
Limited Customization
34
Organizational Difficulties
27
Learning Curve
24
View All Pros and Cons
Trainual features and usability ratings that predict user satisfaction
8.6
Q & A
Average: 8.6
Seller Details
Seller
Trainual
Company Website
Year Founded
2018
HQ Location
Scottsdale, AZ
Twitter
@trainual
1,272 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
Mentimeter
(775)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mentimeter is the audience engagement platform. Easy-to-use, interactive, and innovative; presenting has never been less stressful and more effortless! Create unique and dynamic presentations that wil

    Users
    • Teacher
    • Lecturer
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 35% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mentimeter is a platform that allows for real-time audience interaction during presentations through features like polls, quizzes, and word clouds.
    • Reviewers appreciate the platform's user-friendly nature, its ability to foster engagement and inclusivity in various settings, and its variety of interactive formats.
    • Users mentioned limitations in the free version, occasional technical issues, and a lack of customization options, particularly for slide layouts and branding.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mentimeter Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    407
    Engagement
    342
    Interactive Engagement
    277
    Fun
    247
    Presentations
    232
    Cons
    Limited Customization
    119
    Missing Features
    103
    PowerPoint Integration
    101
    PowerPoint Issues
    94
    Limited Features
    93
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mentimeter features and usability ratings that predict user satisfaction
    8.8
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mentimeter
    Company Website
    Year Founded
    2014
    HQ Location
    Stockholm
    Twitter
    @Mentimeter
    10,570 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    413 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mentimeter is the audience engagement platform. Easy-to-use, interactive, and innovative; presenting has never been less stressful and more effortless! Create unique and dynamic presentations that wil

Users
  • Teacher
  • Lecturer
Industries
  • Higher Education
  • Education Management
Market Segment
  • 35% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mentimeter is a platform that allows for real-time audience interaction during presentations through features like polls, quizzes, and word clouds.
  • Reviewers appreciate the platform's user-friendly nature, its ability to foster engagement and inclusivity in various settings, and its variety of interactive formats.
  • Users mentioned limitations in the free version, occasional technical issues, and a lack of customization options, particularly for slide layouts and branding.
Mentimeter Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
407
Engagement
342
Interactive Engagement
277
Fun
247
Presentations
232
Cons
Limited Customization
119
Missing Features
103
PowerPoint Integration
101
PowerPoint Issues
94
Limited Features
93
View All Pros and Cons
Mentimeter features and usability ratings that predict user satisfaction
8.8
Q & A
Average: 8.6
Seller Details
Seller
Mentimeter
Company Website
Year Founded
2014
HQ Location
Stockholm
Twitter
@Mentimeter
10,570 Twitter followers
LinkedIn® Page
www.linkedin.com
413 employees on LinkedIn®
Tango
(374)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tango is a browser extension that makes knowledge sharing and enablement simple and reliable. By simply clicking through a process once, anyone can generate a polished, step-by-step guide in seconds,

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 57% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tango is a tool designed for documenting and capturing screenshots, primarily used for creating user guides.
    • Users like Tango for its user-friendly interface, ability to save time, and its feature of capturing screens and describing steps with a single click.
    • Reviewers mentioned limitations such as being able to use Tango only in the open browser, confusing saving process, and lack of customization options for formatting and branding in the final guides.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    191
    Easy Creation
    90
    Time-saving
    80
    Intuitive
    61
    Easy Editing
    60
    Cons
    Screenshot Issues
    15
    Limitations
    14
    Limited Functionality
    13
    Confusing Procedures
    12
    Editing Difficulties
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tango features and usability ratings that predict user satisfaction
    8.5
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tango
    Company Website
    Year Founded
    2020
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tango is a browser extension that makes knowledge sharing and enablement simple and reliable. By simply clicking through a process once, anyone can generate a polished, step-by-step guide in seconds,

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 57% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tango is a tool designed for documenting and capturing screenshots, primarily used for creating user guides.
  • Users like Tango for its user-friendly interface, ability to save time, and its feature of capturing screens and describing steps with a single click.
  • Reviewers mentioned limitations such as being able to use Tango only in the open browser, confusing saving process, and lack of customization options for formatting and branding in the final guides.
Tango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
191
Easy Creation
90
Time-saving
80
Intuitive
61
Easy Editing
60
Cons
Screenshot Issues
15
Limitations
14
Limited Functionality
13
Confusing Procedures
12
Editing Difficulties
12
View All Pros and Cons
Tango features and usability ratings that predict user satisfaction
8.5
Q & A
Average: 8.6
Seller Details
Seller
Tango
Company Website
Year Founded
2020
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
ABB Electronic Work Instructions
(50)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The ECS Electronic Work Instructions module provides manufacturing information and instructions, which are automatically displayed to the right user through an easy-to-use and intuitive interface. The

    Users
    No information available
    Industries
    • Electrical/Electronic Manufacturing
    • Oil & Energy
    Market Segment
    • 36% Small-Business
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ABB Electronic Work Instructions features and usability ratings that predict user satisfaction
    8.8
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ABB
    HQ Location
    Zurich
    Twitter
    @ABBgroupnews
    151,915 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122,117 employees on LinkedIn®
    Ownership
    NYSE:ABB
    Total Revenue (USD mm)
    $26,134
Product Description
How are these determined?Information
This description is provided by the seller.

The ECS Electronic Work Instructions module provides manufacturing information and instructions, which are automatically displayed to the right user through an easy-to-use and intuitive interface. The

Users
No information available
Industries
  • Electrical/Electronic Manufacturing
  • Oil & Energy
Market Segment
  • 36% Small-Business
  • 34% Enterprise
ABB Electronic Work Instructions features and usability ratings that predict user satisfaction
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Knowledge Management Topics

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Learn More About Knowledge Management Software

What is Knowledge Management Software?

Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more.

These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors.

Key Benefits of Knowledge Management Software

  • Easily organize large volumes of various data types
  • Access advanced insight, knowledge, and experience over time regardless of role
  • Encourage collaboration through accessibility of information
  • Give or strengthen structure of standard processes
  • Increase communication among disparate departments
  • Retain company knowledge after specific intelligence has moved on
  • Provide a self-service knowledge base for users of a product or service

Why Use Knowledge Management Software?

Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers.

Retain Information — Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays.

In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization.

Efficiency — Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution.

Users can upload documents and files to the knowledge management solution straight from their file storage or digital asset management accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually.

Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference.

Customer Service — An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic.

Task Management — Knowledge management tools help users figure out how to reach goals, and some do so with specific task management features. Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require.

Who Uses Knowledge Management Software?

Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases.

Onboarding Employees — Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later.

Veteran Employees — Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference.

Customers — Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind.

Kinds of Knowledge Management Software

Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content.

Internal Knowledge Base — The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information.

External Knowledge Base — External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways.

Hybrid Knowledge Base — While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application.

Knowledge Management Software Features

Q and A — Provides forums where employees of various levels can share expertise and processes.

Searchable — Incorporates a search bar to help navigate users to appropriate content.

Public vs Private — Offers the choice to make a conversation private between specified contributors or open to the public.

File Viewing — Stores and readies various file types for viewing.

Tagging — Allows users to tag one another in file data or comments for easier search and referencing.

Upload — Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing.

Link Sharing — Lets users direct one another via customized links, foregoing a lengthy search process.

Comments — Allows users to leave notes or comments on various file types for eventual reference.

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