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Best Knowledge Management Software

Gauri Pawsey
GP
Researched and written by Gauri Pawsey

Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types.

The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information.

Knowledge management encompasses a range of specialized software products, with four subcategories—knowledge base software, Q&A platforms software, standard operating procedures software, and work instructions software. While some products are solely placed in one category, others with overlapping feature sets are placed in multiple.

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Best Knowledge Management Software At A Glance

Leader:
Slack
Slack
Highest Performer:
Tango
Tango
Top Trending:
NinjaOne
NinjaOne
Best Free Software:
Notion
Notion
Show LessShow More
Top Trending:
NinjaOne
NinjaOne
Best Free Software:
Notion
Notion

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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412 Listings in Knowledge Management Available
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    G2 Score
Slack
(38,000)4.5 out of 5
Optimized for quick response
View top Consulting Services for Slack
Save to My Lists
DealsSpecial offer!
25% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

    Users
    • Software Engineer
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 41% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Slack is a communication platform designed to facilitate seamless collaboration and messaging among team members.
    • Users like Slack's user-friendly interface, efficient search function, and its ability to integrate with other tools like Google Drive, Trello, or Zoom, which enhances workflow and real-time information sharing.
    • Users reported that managing numerous channels can be confusing and overwhelming, and the platform's notification system can be slow or excessive, leading to missed updates or information overload.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Slack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,273
    Team Collaboration
    2,953
    Communication
    2,699
    Integrations
    2,070
    Features
    1,741
    Cons
    Notification Issues
    982
    Missing Features
    817
    Limited Features
    726
    Overwhelming Experience
    667
    Channel Management
    576
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Slack features and usability ratings that predict user satisfaction
    10.0
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    577,588 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

Users
  • Software Engineer
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 41% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Slack is a communication platform designed to facilitate seamless collaboration and messaging among team members.
  • Users like Slack's user-friendly interface, efficient search function, and its ability to integrate with other tools like Google Drive, Trello, or Zoom, which enhances workflow and real-time information sharing.
  • Users reported that managing numerous channels can be confusing and overwhelming, and the platform's notification system can be slow or excessive, leading to missed updates or information overload.
Slack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,273
Team Collaboration
2,953
Communication
2,699
Integrations
2,070
Features
1,741
Cons
Notification Issues
982
Missing Features
817
Limited Features
726
Overwhelming Experience
667
Channel Management
576
View All Pros and Cons
Slack features and usability ratings that predict user satisfaction
10.0
Q & A
Average: 8.6
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
577,588 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Confluence
(4,219)4.1 out of 5
View top Consulting Services for Confluence
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

    Users
    • Software Engineer
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Confluence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    256
    Team Collaboration
    179
    Integrations
    140
    Organization
    136
    Collaboration Efficiency
    114
    Cons
    Not Intuitive
    67
    Slow Performance
    65
    Page Management
    54
    Learning Curve
    53
    Complexity
    50
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Confluence features and usability ratings that predict user satisfaction
    8.6
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,498 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

Users
  • Software Engineer
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 34% Enterprise
Confluence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
256
Team Collaboration
179
Integrations
140
Organization
136
Collaboration Efficiency
114
Cons
Not Intuitive
67
Slow Performance
65
Page Management
54
Learning Curve
53
Complexity
50
View All Pros and Cons
Confluence features and usability ratings that predict user satisfaction
8.6
Q & A
Average: 8.6
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,498 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®
G2 Advertising
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Notion
(9,485)4.6 out of 5
Optimized for quick response
View top Consulting Services for Notion
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, cap

    Users
    • Student
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Small-Business
    • 22% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Notion is a versatile tool that records and transcribes meetings, organizes information, and assists in project management.
    • Users like Notion's user-friendly interface, real-time transcription, and its ability to organize and classify information in a customizable manner.
    • Reviewers experienced issues with AI summaries assigning wrong names, difficulty in integrating with other platforms, and found the abundance of options overwhelming.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Notion Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4,005
    Features
    2,337
    AI Features
    2,144
    Organization
    1,927
    Useful
    1,849
    Cons
    Learning Curve
    1,607
    Missing Features
    845
    Limited Features
    790
    Learning Difficulty
    736
    App Functionality
    719
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Notion features and usability ratings that predict user satisfaction
    8.2
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Notion
    Company Website
    Year Founded
    2016
    HQ Location
    San Francisco, California
    Twitter
    @NotionHQ
    500,221 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,201 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, cap

Users
  • Student
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Small-Business
  • 22% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Notion is a versatile tool that records and transcribes meetings, organizes information, and assists in project management.
  • Users like Notion's user-friendly interface, real-time transcription, and its ability to organize and classify information in a customizable manner.
  • Reviewers experienced issues with AI summaries assigning wrong names, difficulty in integrating with other platforms, and found the abundance of options overwhelming.
Notion Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4,005
Features
2,337
AI Features
2,144
Organization
1,927
Useful
1,849
Cons
Learning Curve
1,607
Missing Features
845
Limited Features
790
Learning Difficulty
736
App Functionality
719
View All Pros and Cons
Notion features and usability ratings that predict user satisfaction
8.2
Q & A
Average: 8.6
Seller Details
Seller
Notion
Company Website
Year Founded
2016
HQ Location
San Francisco, California
Twitter
@NotionHQ
500,221 Twitter followers
LinkedIn® Page
www.linkedin.com
5,201 employees on LinkedIn®
ClickUp
(11,028)4.7 out of 5
Optimized for quick response
View top Consulting Services for ClickUp
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu

    Users
    • CEO
    • Project Manager
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a project management tool designed to consolidate tasks, documents, goals, and time tracking into one platform, offering a range of features such as customizable workflows, automation, and integrations.
    • Users frequently mention the flexibility and customizability of ClickUp, appreciating its ability to adapt to different workflows and its comprehensive feature set that includes task management, document handling, goal tracking, and time management.
    • Reviewers mentioned that the abundance of features and settings in ClickUp can be overwhelming for new users, and that the platform sometimes experiences performance issues, particularly with larger projects.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickUp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4,005
    Task Management
    3,068
    Features
    2,952
    Project Management
    2,655
    Organization
    2,440
    Cons
    Missing Features
    1,941
    Learning Curve
    1,648
    Limited Features
    1,237
    Slow Loading
    1,103
    Not Intuitive
    1,093
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickUp features and usability ratings that predict user satisfaction
    8.5
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    68,592 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,493 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu

Users
  • CEO
  • Project Manager
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 77% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a project management tool designed to consolidate tasks, documents, goals, and time tracking into one platform, offering a range of features such as customizable workflows, automation, and integrations.
  • Users frequently mention the flexibility and customizability of ClickUp, appreciating its ability to adapt to different workflows and its comprehensive feature set that includes task management, document handling, goal tracking, and time management.
  • Reviewers mentioned that the abundance of features and settings in ClickUp can be overwhelming for new users, and that the platform sometimes experiences performance issues, particularly with larger projects.
ClickUp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4,005
Task Management
3,068
Features
2,952
Project Management
2,655
Organization
2,440
Cons
Missing Features
1,941
Learning Curve
1,648
Limited Features
1,237
Slow Loading
1,103
Not Intuitive
1,093
View All Pros and Cons
ClickUp features and usability ratings that predict user satisfaction
8.5
Q & A
Average: 8.6
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,592 Twitter followers
LinkedIn® Page
www.linkedin.com
1,493 employees on LinkedIn®
Connecteam
(3,496)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational effi

    Users
    • Owner
    • Manager
    Industries
    • Construction
    • Retail
    Market Segment
    • 82% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Connecteam is a platform that assists in managing staff and assigning tasks, particularly for remote teams, by providing real-time instructions and tracking attendance.
    • Reviewers frequently mention the platform's unique features such as celebration and rewards, which aid in fostering team culture, and its ease of adding new employees, which saves time and increases convenience.
    • Users mentioned issues with the platform's interface, such as it being complex and overwhelming for new users, and limitations in customization and reporting capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Connecteam Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,087
    Features
    1,173
    Scheduling
    1,070
    User-Friendly
    865
    Team Collaboration
    862
    Cons
    Missing Features
    610
    Limited Features
    552
    Scheduling Issues
    406
    Improvement Needed
    352
    Not User-Friendly
    333
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Connecteam features and usability ratings that predict user satisfaction
    8.7
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Connecteam
    Company Website
    Year Founded
    2015
    HQ Location
    New York, NY
    Twitter
    @ConnecteamApp
    1,243 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    477 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational effi

Users
  • Owner
  • Manager
Industries
  • Construction
  • Retail
Market Segment
  • 82% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Connecteam is a platform that assists in managing staff and assigning tasks, particularly for remote teams, by providing real-time instructions and tracking attendance.
  • Reviewers frequently mention the platform's unique features such as celebration and rewards, which aid in fostering team culture, and its ease of adding new employees, which saves time and increases convenience.
  • Users mentioned issues with the platform's interface, such as it being complex and overwhelming for new users, and limitations in customization and reporting capabilities.
Connecteam Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,087
Features
1,173
Scheduling
1,070
User-Friendly
865
Team Collaboration
862
Cons
Missing Features
610
Limited Features
552
Scheduling Issues
406
Improvement Needed
352
Not User-Friendly
333
View All Pros and Cons
Connecteam features and usability ratings that predict user satisfaction
8.7
Q & A
Average: 8.6
Seller Details
Seller
Connecteam
Company Website
Year Founded
2015
HQ Location
New York, NY
Twitter
@ConnecteamApp
1,243 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Scribe
(717)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    See the work. Scale the best. Improve the rest. Scribe’s Workflow AI platform helps organizations ensure work gets done right, and shows how work can be done better. Trusted by teams at New Yor

    Users
    • Operations Manager
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Scribe Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    379
    Time-saving
    186
    Easy Editing
    178
    Easy Creation
    166
    Time-Saving
    159
    Cons
    Editing Difficulties
    75
    Screenshot Issues
    43
    Limited Features
    38
    Slow Performance
    27
    Expensive
    26
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Scribe features and usability ratings that predict user satisfaction
    7.9
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Scribe
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, US
    Twitter
    @ScribeHow
    7,251 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    277 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

See the work. Scale the best. Improve the rest. Scribe’s Workflow AI platform helps organizations ensure work gets done right, and shows how work can be done better. Trusted by teams at New Yor

Users
  • Operations Manager
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 37% Mid-Market
Scribe Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
379
Time-saving
186
Easy Editing
178
Easy Creation
166
Time-Saving
159
Cons
Editing Difficulties
75
Screenshot Issues
43
Limited Features
38
Slow Performance
27
Expensive
26
View All Pros and Cons
Scribe features and usability ratings that predict user satisfaction
7.9
Q & A
Average: 8.6
Seller Details
Seller
Scribe
Company Website
Year Founded
2019
HQ Location
San Francisco, US
Twitter
@ScribeHow
7,251 Twitter followers
LinkedIn® Page
www.linkedin.com
277 employees on LinkedIn®
NinjaOne
(3,462)4.7 out of 5
Optimized for quick response
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 50% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a remote management and monitoring platform that provides features such as asset inventory, scripting, remote management, and compound conditions for efficient device management.
    • Users like NinjaOne's intuitive interface, robust feature set, easy deployment, and the ability to manage and monitor devices remotely, with many praising its automation capabilities, patch management, and the detailed information provided by the RMM system.
    • Reviewers mentioned some issues with NinjaOne, including occasional problems with the remote function, limited advanced reporting capabilities, a lack of customization options in the ticketing system, and some features needing improvement or further development.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,384
    Features
    917
    Remote Access
    858
    Automation
    820
    Customer Support
    760
    Cons
    Missing Features
    703
    Limited Features
    355
    Improvement Needed
    332
    Needs Improvement
    326
    Feature Issues
    299
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,455 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,006 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 50% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a remote management and monitoring platform that provides features such as asset inventory, scripting, remote management, and compound conditions for efficient device management.
  • Users like NinjaOne's intuitive interface, robust feature set, easy deployment, and the ability to manage and monitor devices remotely, with many praising its automation capabilities, patch management, and the detailed information provided by the RMM system.
  • Reviewers mentioned some issues with NinjaOne, including occasional problems with the remote function, limited advanced reporting capabilities, a lack of customization options in the ticketing system, and some features needing improvement or further development.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,384
Features
917
Remote Access
858
Automation
820
Customer Support
760
Cons
Missing Features
703
Limited Features
355
Improvement Needed
332
Needs Improvement
326
Feature Issues
299
View All Pros and Cons
NinjaOne features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,455 Twitter followers
LinkedIn® Page
www.linkedin.com
2,006 employees on LinkedIn®
MaintainX
(1,405)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MaintainX is an AI-powered, mobile-first maintenance and asset management platform built for the new industrial workforce. It empowers frontline teams to manage maintenance, assets, parts inventory, p

    Users
    • Maintenance Manager
    • Facilities Manager
    Industries
    • Manufacturing
    • Facilities Services
    Market Segment
    • 49% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • MaintainX is a software platform designed to manage maintenance tasks, inventory, and checklists through a computerized maintenance management system that creates, updates, and completes tasks for effective preventive maintenance and improved visibility and reporting.
    • Reviewers like the user-friendly interface, the ability to manage work orders effectively, and the strong customer support that goes above and beyond to meet their needs.
    • Users mentioned limitations such as less flexibility in exporting data, the inability to make work order templates on the mobile version, and a lack of a global database of parts and part numbers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MaintainX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    585
    Customer Support
    285
    Work Orders
    237
    Features
    221
    Intuitive
    204
    Cons
    Missing Features
    122
    Work Order Issues
    83
    Limited Features
    71
    Limited Customization
    69
    Poor Reporting
    57
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MaintainX features and usability ratings that predict user satisfaction
    8.8
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MaintainX
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @maintainx
    824 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    786 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MaintainX is an AI-powered, mobile-first maintenance and asset management platform built for the new industrial workforce. It empowers frontline teams to manage maintenance, assets, parts inventory, p

Users
  • Maintenance Manager
  • Facilities Manager
Industries
  • Manufacturing
  • Facilities Services
Market Segment
  • 49% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • MaintainX is a software platform designed to manage maintenance tasks, inventory, and checklists through a computerized maintenance management system that creates, updates, and completes tasks for effective preventive maintenance and improved visibility and reporting.
  • Reviewers like the user-friendly interface, the ability to manage work orders effectively, and the strong customer support that goes above and beyond to meet their needs.
  • Users mentioned limitations such as less flexibility in exporting data, the inability to make work order templates on the mobile version, and a lack of a global database of parts and part numbers.
MaintainX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
585
Customer Support
285
Work Orders
237
Features
221
Intuitive
204
Cons
Missing Features
122
Work Order Issues
83
Limited Features
71
Limited Customization
69
Poor Reporting
57
View All Pros and Cons
MaintainX features and usability ratings that predict user satisfaction
8.8
Q & A
Average: 8.6
Seller Details
Seller
MaintainX
Company Website
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@maintainx
824 Twitter followers
LinkedIn® Page
www.linkedin.com
786 employees on LinkedIn®
ABB Electronic Work Instructions
(51)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The ECS Electronic Work Instructions module provides manufacturing information and instructions, which are automatically displayed to the right user through an easy-to-use and intuitive interface. The

    Users
    No information available
    Industries
    • Electrical/Electronic Manufacturing
    • Oil & Energy
    Market Segment
    • 35% Small-Business
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ABB Electronic Work Instructions features and usability ratings that predict user satisfaction
    8.8
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ABB
    HQ Location
    Zurich
    Twitter
    @ABBgroupnews
    151,840 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122,117 employees on LinkedIn®
    Ownership
    NYSE:ABB
    Total Revenue (USD mm)
    $26,134
Product Description
How are these determined?Information
This description is provided by the seller.

The ECS Electronic Work Instructions module provides manufacturing information and instructions, which are automatically displayed to the right user through an easy-to-use and intuitive interface. The

Users
No information available
Industries
  • Electrical/Electronic Manufacturing
  • Oil & Energy
Market Segment
  • 35% Small-Business
  • 33% Enterprise
ABB Electronic Work Instructions features and usability ratings that predict user satisfaction
8.8
Q & A
Average: 8.6
Seller Details
Seller
ABB
HQ Location
Zurich
Twitter
@ABBgroupnews
151,840 Twitter followers
LinkedIn® Page
www.linkedin.com
122,117 employees on LinkedIn®
Ownership
NYSE:ABB
Total Revenue (USD mm)
$26,134
Guru
(2,352)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
    • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
    • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Guru Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    716
    Helpful
    399
    Comprehensive Information
    322
    Easy Access
    284
    Information Accuracy
    264
    Cons
    Inefficient Searching
    144
    Search Functionality
    143
    Inefficient Search
    135
    Search Functionality Issues
    130
    Inefficient Search Functionality
    115
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Guru features and usability ratings that predict user satisfaction
    9.2
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,286 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
  • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
  • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
Guru Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
716
Helpful
399
Comprehensive Information
322
Easy Access
284
Information Accuracy
264
Cons
Inefficient Searching
144
Search Functionality
143
Inefficient Search
135
Search Functionality Issues
130
Inefficient Search Functionality
115
View All Pros and Cons
Guru features and usability ratings that predict user satisfaction
9.2
Q & A
Average: 8.6
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,286 Twitter followers
LinkedIn® Page
www.linkedin.com
2,116 employees on LinkedIn®
Helpjuice
(366)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

    Users
    • Customer Success Manager
    • Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 49% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpjuice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    124
    Helpful
    101
    Customer Support
    94
    Features
    80
    Customization
    76
    Cons
    Editing Difficulties
    37
    Formatting Issues
    34
    Limited Customization
    33
    Editing Limitations
    23
    Learning Curve
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpjuice features and usability ratings that predict user satisfaction
    8.1
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpjuice
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @HelpJuice
    783 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

Users
  • Customer Success Manager
  • Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 49% Mid-Market
  • 39% Small-Business
Helpjuice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
124
Helpful
101
Customer Support
94
Features
80
Customization
76
Cons
Editing Difficulties
37
Formatting Issues
34
Limited Customization
33
Editing Limitations
23
Learning Curve
20
View All Pros and Cons
Helpjuice features and usability ratings that predict user satisfaction
8.1
Q & A
Average: 8.6
Seller Details
Seller
Helpjuice
Year Founded
2011
HQ Location
Miami, FL
Twitter
@HelpJuice
783 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
IT Glue
(650)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

    Users
    • System Administrator
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IT Glue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    106
    Document Management
    69
    Integrations
    64
    Organization
    47
    Easy Integrations
    44
    Cons
    Slow Performance
    23
    Missing Features
    21
    Search Functionality
    19
    Learning Curve
    17
    Search Limitations
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IT Glue features and usability ratings that predict user satisfaction
    7.8
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,453 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

Users
  • System Administrator
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 27% Mid-Market
IT Glue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
106
Document Management
69
Integrations
64
Organization
47
Easy Integrations
44
Cons
Slow Performance
23
Missing Features
21
Search Functionality
19
Learning Curve
17
Search Limitations
15
View All Pros and Cons
IT Glue features and usability ratings that predict user satisfaction
7.8
Q & A
Average: 8.6
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,453 Twitter followers
LinkedIn® Page
www.linkedin.com
5,388 employees on LinkedIn®
Trainual
(978)4.7 out of 5
Save to My Lists
DealsSpecial offer!
10% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trainual turns documentation into execution — and chaos into confidence. Trainual is an AI-powered training, learning, and knowledge management platform built for teams that need clarity, consisten

    Users
    • Operations Manager
    • Director of Operations
    Industries
    • Construction
    • Marketing and Advertising
    Market Segment
    • 63% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Trainual is a training and onboarding platform that allows companies to structure their standard operating procedures and content in an organized and interactive manner.
    • Users frequently mention the platform's user-friendly interface, the ability to create interactive SOPs, and the responsive customer support as key benefits.
    • Reviewers experienced issues with disorganized templates, limited customization options, and difficulties with the search function and content organization.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trainual Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    181
    Simple
    95
    Training
    86
    Features
    78
    Helpful
    67
    Cons
    Missing Features
    48
    Limited Features
    47
    Limited Customization
    36
    Organizational Difficulties
    26
    Learning Curve
    25
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trainual features and usability ratings that predict user satisfaction
    8.6
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trainual
    Company Website
    Year Founded
    2018
    HQ Location
    Scottsdale, AZ
    Twitter
    @trainual
    1,269 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    131 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trainual turns documentation into execution — and chaos into confidence. Trainual is an AI-powered training, learning, and knowledge management platform built for teams that need clarity, consisten

Users
  • Operations Manager
  • Director of Operations
Industries
  • Construction
  • Marketing and Advertising
Market Segment
  • 63% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Trainual is a training and onboarding platform that allows companies to structure their standard operating procedures and content in an organized and interactive manner.
  • Users frequently mention the platform's user-friendly interface, the ability to create interactive SOPs, and the responsive customer support as key benefits.
  • Reviewers experienced issues with disorganized templates, limited customization options, and difficulties with the search function and content organization.
Trainual Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
181
Simple
95
Training
86
Features
78
Helpful
67
Cons
Missing Features
48
Limited Features
47
Limited Customization
36
Organizational Difficulties
26
Learning Curve
25
View All Pros and Cons
Trainual features and usability ratings that predict user satisfaction
8.6
Q & A
Average: 8.6
Seller Details
Seller
Trainual
Company Website
Year Founded
2018
HQ Location
Scottsdale, AZ
Twitter
@trainual
1,269 Twitter followers
LinkedIn® Page
www.linkedin.com
131 employees on LinkedIn®
Tango
(466)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tango is a browser extension that makes knowledge sharing and enablement simple and reliable. By simply clicking through a process once, anyone can generate a polished, step-by-step guide in seconds,

    Users
    • Owner
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tango is a tool that allows users to document processes and procedures, create step-by-step guides, and connect with people through live video chats and streaming.
    • Users like Tango's ease of use, its ability to create step-by-step guides and document workflows automatically, and its feature of connecting people through live video chats and streaming.
    • Users mentioned limitations in customization options, occasional lags, and issues with certain features like screenshot options and the Chrome extension.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    177
    Easy Creation
    83
    Time-saving
    73
    Easy Editing
    61
    Easy Sharing
    58
    Cons
    Limitations
    18
    Limited Functionality
    16
    Missing Functionality
    14
    Screenshot Issues
    14
    Confusing Procedures
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tango features and usability ratings that predict user satisfaction
    8.5
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tango
    Company Website
    Year Founded
    2020
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tango is a browser extension that makes knowledge sharing and enablement simple and reliable. By simply clicking through a process once, anyone can generate a polished, step-by-step guide in seconds,

Users
  • Owner
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tango is a tool that allows users to document processes and procedures, create step-by-step guides, and connect with people through live video chats and streaming.
  • Users like Tango's ease of use, its ability to create step-by-step guides and document workflows automatically, and its feature of connecting people through live video chats and streaming.
  • Users mentioned limitations in customization options, occasional lags, and issues with certain features like screenshot options and the Chrome extension.
Tango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
177
Easy Creation
83
Time-saving
73
Easy Editing
61
Easy Sharing
58
Cons
Limitations
18
Limited Functionality
16
Missing Functionality
14
Screenshot Issues
14
Confusing Procedures
13
View All Pros and Cons
Tango features and usability ratings that predict user satisfaction
8.5
Q & A
Average: 8.6
Seller Details
Seller
Tango
Company Website
Year Founded
2020
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
MeetingPulse
(109)4.3 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MeetingPulse is an interactive platform designed to enhance audience engagement during meetings, events, and presentations. It offers a suite of tools including live polling, Q&A sessions, surveys

    Users
    No information available
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 52% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MeetingPulse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Engagement
    1
    Feedback Management
    1
    User Interface
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MeetingPulse features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PG Forsta
    HQ Location
    Salt Lake City, Utah
    LinkedIn® Page
    www.linkedin.com
    502 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MeetingPulse is an interactive platform designed to enhance audience engagement during meetings, events, and presentations. It offers a suite of tools including live polling, Q&A sessions, surveys

Users
No information available
Industries
  • Higher Education
  • Education Management
Market Segment
  • 52% Small-Business
  • 29% Mid-Market
MeetingPulse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Engagement
1
Feedback Management
1
User Interface
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
MeetingPulse features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
PG Forsta
HQ Location
Salt Lake City, Utah
LinkedIn® Page
www.linkedin.com
502 employees on LinkedIn®
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412 Listings in Knowledge Management Available
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Knowledge Management Topics

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Learn More About Knowledge Management Software

What is Knowledge Management Software?

Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more.

These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors.

Key Benefits of Knowledge Management Software

  • Easily organize large volumes of various data types
  • Access advanced insight, knowledge, and experience over time regardless of role
  • Encourage collaboration through accessibility of information
  • Give or strengthen structure of standard processes
  • Increase communication among disparate departments
  • Retain company knowledge after specific intelligence has moved on
  • Provide a self-service knowledge base for users of a product or service

Why Use Knowledge Management Software?

Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers.

Retain Information — Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays.

In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization.

Efficiency — Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution.

Users can upload documents and files to the knowledge management solution straight from their file storage or digital asset management accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually.

Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference.

Customer Service — An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic.

Task Management — Knowledge management tools help users figure out how to reach goals, and some do so with specific task management features. Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require.

Who Uses Knowledge Management Software?

Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases.

Onboarding Employees — Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later.

Veteran Employees — Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference.

Customers — Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind.

Kinds of Knowledge Management Software

Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content.

Internal Knowledge Base — The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information.

External Knowledge Base — External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways.

Hybrid Knowledge Base — While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application.

Knowledge Management Software Features

Q and A — Provides forums where employees of various levels can share expertise and processes.

Searchable — Incorporates a search bar to help navigate users to appropriate content.

Public vs Private — Offers the choice to make a conversation private between specified contributors or open to the public.

File Viewing — Stores and readies various file types for viewing.

Tagging — Allows users to tag one another in file data or comments for easier search and referencing.

Upload — Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing.

Link Sharing — Lets users direct one another via customized links, foregoing a lengthy search process.

Comments — Allows users to leave notes or comments on various file types for eventual reference.

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