Helpjuice Reviews & Product Details

Carlsberg doesn’t make Knowledge Bases, but even if they did, they still wouldn’t come close to HelpJuice. From start to finish, the experience has been nothing short of exceptional. Nothing is ever too much trouble for the team - they are consistently friendly, incredibly responsive, and genuinely invested in making sure everything works perfectly.

The level of customer service is outstanding and truly sets HelpJuice apart. Ivanna and Amire deserve special recognition for being absolutely amazing to work with. They are always on hand, quick to respond, and continually go above and beyond to accommodate every request, no matter how big or small. Their support has made the entire process smooth, stress-free, and actually enjoyable.

If you’re looking to create a new Knowledge Base or upgrade an existing one, I can’t recommend HelpJuice highly enough. It’s rare to find a product backed by such a dedicated, professional, and supportive team - HelpJuice delivers on every level. Review collected by and hosted on G2.com.

My one regret is that I didn't engage with Helpjuice sooner... Review collected by and hosted on G2.com.

As one of the main contributors to our knowledge base, I really appreciate how intuitive and user-friendly the Helpjuice editor is. It’s straightforward, easy to navigate, and makes creating and organizing content simple. Another standout feature is their customer support, especially the live chat option. Whenever I’ve needed assistance, the support team has been responsive and helpful, which makes a big difference when managing a large internal knowledge base. Review collected by and hosted on G2.com.

While I appreciate many aspects of Helpjuice, there are a few areas that could be improved. I really miss having live chat support available while I'm in the editor, Swifty AI is helpful for basic questions, but when I’m struggling with something more complex, having a real person makes a big difference. I’ve also found that Swifty AI sometimes struggles to provide accurate answers for our billing scenario questions, which can slow down the process.

Another improvement I’d love to see is when inserting an article into another piece of content: it would be great if there were a hyperlink that opens the article in a separate window, rather than having to search through published articles and hope the first sentence brings up the correct one. Lastly, while we enjoy using Swifty AI chat overall, it would be fantastic if, when it gives an incorrect answer, we could flag it in the chat itself and have Swifty notify the editors automatically. That feedback loop would make the tool even more powerful. Review collected by and hosted on G2.com.

There are so many things to like about Helpjuice. The look and feel of the end product is excellent, and the AI actually works. The included migration services were outstanding, and the Helpjuice custom modification team is second to none. I’ve never seen another company deliver a product and level of support like the Helpjuice team. Review collected by and hosted on G2.com.

I can honestly say there are no downsides. Review collected by and hosted on G2.com.

The platform is relatively easy to set up, and the content structure (categories, articles, permissions) is clear. The search function performs well and helps users retrieve relevant information efficiently, which is essential for both internal and external documentation use cases.

Customization options are sufficient for most standard needs. We were able to align the knowledge base with our branding and adjust layouts when required. The analytics features are useful for identifying frequently viewed articles and potential content gaps.

Customer support has been responsive when needed, particularly for configuration or technical questions. This is helpful when implementing specific adjustments. Review collected by and hosted on G2.com.

The editor can feel constrained when working with more advanced formatting or structured layouts. Certain workflows, especially around multilingual content management, require careful configuration to avoid inconsistencies. Some tasks may also require additional manual steps compared to more integrated documentation platforms. Review collected by and hosted on G2.com.

Helpjuice has been a game-changer for our support team. The AI-powered search and chatbot have empowered our customers to find answers independently, significantly reducing case volume and freeing up valuable time for our team. The setup and implementation were remarkably straightforward, allowing us to get up and running quickly with minimal hassle. Highly recommend for any team looking to streamline support! Review collected by and hosted on G2.com.

We originally wanted a platform that we could protect behind a single sign-on that our competitors would not be able to access and this was not an option, but they did have the ability to integrate in our own portal pretty easily which we decided was the best route to go. Now it is securely hidden behind logins we help our customers create. Review collected by and hosted on G2.com.

This platform offers the perfect balance of autonomy and support. I was able to launch a custom-looking help center from scratch in weeks without writing a single line of code. When I do have complex technical needs, I prefer to leave it to their experts, who are always available to assist.

The peace of mind is worth it alone. Their support team recently resolved an urgent, self-inflicted technical issue with my articles in record time. Excellent integrations and very fair pricing for growing teams. Review collected by and hosted on G2.com.

Sometimes the links break within articles or the articles get set to private without me setting them as such. But the wins far outweigh the small technical glitches. Review collected by and hosted on G2.com.

Easy to segment user access by product, while reducing duplicate content. All the features you expect from a knowledge base software company, plus some nice extras. Review collected by and hosted on G2.com.

We signed up to helpjuice over a month ago and had the migration team import articles for us. Since then I consistently keep running into bugs that cause me to lose my work, and lose formatting changes that I have made. I have reported these to the team and shared loom recordings, the team acknowledged there were bugs but told me they're unlikely to get looked at by the dev team for atleast a few weeks (let alone fixed) because the are focusing on a sprint to get new features out.

This is very disappointing, and very frustrating as we are a week out from launch and I haven't been given any workarounds or even been told that the bugs have been passed on to the dev team. Review collected by and hosted on G2.com.

I love the way the tool is super flexible; we can adapt everything to meet our business needs.

I also love the fact that our clients and customers can leave direct feedback on our knowledge base. It's a great wya to stay on top of what could be made clearer or needs elaboration.

The stats on publications are also great.

Customer service is impeccable, always available, and very reactive to our demands. We had a challenging timeline for implementation and the team was great! We migrated lots of content we already had produced and it took no time. Review collected by and hosted on G2.com.

Dependence on more technical teams for edits or personalisations.

Lack of clarity about personalisation process and fees. Some things can be done by ourselves but we need to "know" in order to do so. Review collected by and hosted on G2.com.

Helpjuice has been a great tool for our Support Team. It allows for easily accessible training for new hires and allows for knowledge to be found quickly, along with its AI features for both the support team and customers alike. The Helpjuice support team is also fast, efficient, and helpful. Review collected by and hosted on G2.com.

I don't like the editing accessibility. I'd like to be able to make edits myself. Review collected by and hosted on G2.com.

A great tool to house procedures for my team of customer care representatives. Versatile, allowing you to add keywords for easy searching, while also allowing users to provide their feedback or input if they would like updates made to the documents. Review collected by and hosted on G2.com.

Nothing that pops out at the moment. I think while we do have keywords we can type in for easier searching, at times, articles to not pop up. Review collected by and hosted on G2.com.