Helpjuice Reviews & Product Details

As one of the main contributors to our knowledge base, I really appreciate how intuitive and user-friendly the Helpjuice editor is. It’s straightforward, easy to navigate, and makes creating and organizing content simple. Another standout feature is their customer support, especially the live chat option. Whenever I’ve needed assistance, the support team has been responsive and helpful, which makes a big difference when managing a large internal knowledge base. Review collected by and hosted on G2.com.

While I appreciate many aspects of Helpjuice, there are a few areas that could be improved. I really miss having live chat support available while I'm in the editor, Swifty AI is helpful for basic questions, but when I’m struggling with something more complex, having a real person makes a big difference. I’ve also found that Swifty AI sometimes struggles to provide accurate answers for our billing scenario questions, which can slow down the process.

Another improvement I’d love to see is when inserting an article into another piece of content: it would be great if there were a hyperlink that opens the article in a separate window, rather than having to search through published articles and hope the first sentence brings up the correct one. Lastly, while we enjoy using Swifty AI chat overall, it would be fantastic if, when it gives an incorrect answer, we could flag it in the chat itself and have Swifty notify the editors automatically. That feedback loop would make the tool even more powerful. Review collected by and hosted on G2.com.

Helpjuice has been a game-changer for our support team. The AI-powered search and chatbot have empowered our customers to find answers independently, significantly reducing case volume and freeing up valuable time for our team. The setup and implementation were remarkably straightforward, allowing us to get up and running quickly with minimal hassle. Highly recommend for any team looking to streamline support! Review collected by and hosted on G2.com.

We originally wanted a platform that we could protect behind a single sign-on that our competitors would not be able to access and this was not an option, but they did have the ability to integrate in our own portal pretty easily which we decided was the best route to go. Now it is securely hidden behind logins we help our customers create. Review collected by and hosted on G2.com.

Easy to segment user access by product, while reducing duplicate content. All the features you expect from a knowledge base software company, plus some nice extras. Review collected by and hosted on G2.com.

We signed up to helpjuice over a month ago and had the migration team import articles for us. Since then I consistently keep running into bugs that cause me to lose my work, and lose formatting changes that I have made. I have reported these to the team and shared loom recordings, the team acknowledged there were bugs but told me they're unlikely to get looked at by the dev team for atleast a few weeks (let alone fixed) because the are focusing on a sprint to get new features out.

This is very disappointing, and very frustrating as we are a week out from launch and I haven't been given any workarounds or even been told that the bugs have been passed on to the dev team. Review collected by and hosted on G2.com.

I love the way the tool is super flexible; we can adapt everything to meet our business needs.

I also love the fact that our clients and customers can leave direct feedback on our knowledge base. It's a great wya to stay on top of what could be made clearer or needs elaboration.

The stats on publications are also great.

Customer service is impeccable, always available, and very reactive to our demands. We had a challenging timeline for implementation and the team was great! We migrated lots of content we already had produced and it took no time. Review collected by and hosted on G2.com.

Dependence on more technical teams for edits or personalisations.

Lack of clarity about personalisation process and fees. Some things can be done by ourselves but we need to "know" in order to do so. Review collected by and hosted on G2.com.

A great tool to house procedures for my team of customer care representatives. Versatile, allowing you to add keywords for easy searching, while also allowing users to provide their feedback or input if they would like updates made to the documents. Review collected by and hosted on G2.com.

Nothing that pops out at the moment. I think while we do have keywords we can type in for easier searching, at times, articles to not pop up. Review collected by and hosted on G2.com.

We use Helpjuice every day for the documentation intended for users of our platform. It is very easy to use and integrate. The setup and learning process is very simple. The various features greatly facilitate our users' consultation of our documentation. The Helpjuice support team responds very quickly to all my questions. Review collected by and hosted on G2.com.

Our documentation is currently available only in French, and some terms used in Helpjuice cannot yet be translated for our users. We would have liked them all to be translated into French. Only the title is displayed when accordion blocks are created, so customers must click on "Expand" to access these parts of the documentation. The terms "Expand" and "Close" are not translated. Review collected by and hosted on G2.com.

we were looking for a solution to achieve our FAQ objectives more efficiently. With Helpjuice, we found exactly what we needed. The platform is extremely customizable, which is crucial for us given our specific requirements.

What really stands out is how well the Helpjuice team listens to customer needs. We had several very specific requests, and their team took the time to understand them and provide tailored solutions. This customer-centric approach makes all the difference.

Thanks to Helpjuice, we’ve been able to take our FAQ experience to the next level and support our users faster and more effectively. Highly recommended for any organization that values flexibility, scalability, and true customer support. Review collected by and hosted on G2.com.

The wide range of customization options can sometimes feel a bit overwhelming in the beginning. It takes a little time to fully explore and set things up exactly as you want, but once configured it works perfectly. Review collected by and hosted on G2.com.

We evaluated several alternatives on the market and chose HelpJuice. On the back end, we appreciated the intuitive commands and especially the editor. From the end-user perspective, the personalization options and the clean interface stand out.

We were able to apply our branding to the platform, and it’s quick and easy to onboard new colleagues as editors to collaborate and share the work. Review collected by and hosted on G2.com.

When reporting a bug or inquiring about an upcoming release, an SLA or ETA is not typically provided. Additionally, the experience with the internal translation system could be smoother, as there are a few issues that could be improved. Review collected by and hosted on G2.com.

We have used Helpjuice for years and can't see ourselves from using anything else. The ease of set-up, updating KB, multi-language support, and customer support is unparalleled. There are so many great features, that just make it easy to stay on top of something as complex as a KB, and they make it really easy to implement and include new people into the gist of it all. On top of it all, they keep adding new features, actively include and poll their customers into potential improvements, and overall, the quality of their product, pricing and customer support CANNOT be beat. Making updates, changes and even things like complete restructuring of one's KB are so easy and quick to do, and can be done independently. Review collected by and hosted on G2.com.

I can't think of any. Onboarding may be deemed as hard by some people, but the interface is intuitive, and there are so many ways they support you, so the only way one may struggle is if one refuses help or avoids searching for answers and aids that are available to guide them through the whole proccess. Review collected by and hosted on G2.com.

Helpjuice has been an excellent solution for building and maintaining our company’s knowledge base. It not only meets but exceeds our need for creating a clear, structured, and professional resource hub. One of the biggest strengths is how well it supports AI-driven search, allowing our teams to quickly find accurate answers without having to dig through multiple sources.

The platform is user-friendly, making content creation and updates smooth even for non-technical team members. Its customization options allow us to align the design with our brand identity, while analytics help us understand usage trends and continuously improve our articles. Review collected by and hosted on G2.com.

While the article editor works well, there are occasional bugs and it could benefit from more advanced formatting options. These formatting issues can sometimes be a bit challenging to work around, and there’s a little room for UX refinement. That said, their support team is always quick, friendly, and effective in resolving issues. Review collected by and hosted on G2.com.