Helpjuice Reviews & Product Details

Helpjuice Overview

What is Helpjuice?

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Helpjuice Details
Website
Product Description

Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.

How do you position yourself against your competitors?

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Seller Details
Seller
Helpjuice
Company Website
Year Founded
2011
HQ Location
Miami, FL
Twitter
@HelpJuice
702 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®

Overview Provided by:
CEO, Helpjuice.com
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Helpjuice Reviews

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The best thing about Helpjuice is the search functioning. Is it fast, accurate, and very helpful to internal employees or external customers. We use it for both of those purposes. They also have a simple to use API to integrate with your services/products as needed! Review collected by and hosted on G2.com.

What do you dislike?

Some of the customization tools require a bit of knowledge with HTML and coding to aesthetically enhance the Help Desk site. However, HelpJuice actually offers to help you customize your site - which is a huge bonus! This is only a 'Dislike' for some, and a huge upside for others! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do your research and I promise you will be thrilled with this software! They are unique in the fact that what they focus on is Help Desk software specifically. They are specialists in this field! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use HelpJuice as an internal knowledge base system for our customer service representatives. We are empowering them to help customers more effectively and efficiently. The amount of time and money that can be saved by having a great search feature, and neat/organized articles has been amazing. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

the interface if the app is really nice, once you logged in you're taken to the dashboard with beautiful user experience, there are several options arranged neatly and it gives me a great sense to work with, unlike many other services. coming to the main topic which is creating the answer database there are several options to work with, the customization options within it are really nice, you can even embed tutorial videos from youtube to the answer with ease and overall the answer editor look similar to the post editor in WordPress. you can easily arrange the answers by different ways, you can add the answer to certain categories or add tags to it to make it easily visible to the audience. there are also options which lets you manage the accessibility to the answer whether its public or private that gives you a lot of control over the data. the support is another must mention pro with help juice, they have chat option available build in right in the dashboard from which you can contact the support in case you got stuck while working. Review collected by and hosted on G2.com.

What do you dislike?

the pricing is too much and costs a minimum of $199 a month which lets up to 30 collaborators. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

you have to try this service before moving on, the price is on the higher side but if you can afford it i highly recommend this one. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helpjuice is a service that lets you create answer database for the service or website and improves the user interactions with ease. Review collected by and hosted on G2.com.

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Open Discussions in Helpjuice
G2
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the results-there are fewer customers asking for help which gives me more time to do other things. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the price. It seems like it could potentially cost less. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it out and see if it is right for your company. There is a demo option. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

They help problems concerning the usefulness of the website. They make it easier for people to use the interface and solve problems themselves. Review collected by and hosted on G2.com.

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Public Relations
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

All internal knowledge is centralized in one place, keeping everyone up to date and on the same page. Review collected by and hosted on G2.com.

What do you dislike?

It seems that sometimes there is a lag before information is updated, which isn’t much of an issue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There is less confusion internally and everyone is pushing out the same message because they are all updated on knowledge. Review collected by and hosted on G2.com.

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