Helpjuice Reviews
What do you like best?
The best thing about Helpjuice is the search functioning. Is it fast, accurate, and very helpful to internal employees or external customers. We use it for both of those purposes. They also have a simple to use API to integrate with your services/products as needed! Review collected by and hosted on G2.com.
What do you dislike?
Some of the customization tools require a bit of knowledge with HTML and coding to aesthetically enhance the Help Desk site. However, HelpJuice actually offers to help you customize your site - which is a huge bonus! This is only a 'Dislike' for some, and a huge upside for others! Review collected by and hosted on G2.com.
What do you like best?
the interface if the app is really nice, once you logged in you're taken to the dashboard with beautiful user experience, there are several options arranged neatly and it gives me a great sense to work with, unlike many other services. coming to the main topic which is creating the answer database there are several options to work with, the customization options within it are really nice, you can even embed tutorial videos from youtube to the answer with ease and overall the answer editor look similar to the post editor in WordPress. you can easily arrange the answers by different ways, you can add the answer to certain categories or add tags to it to make it easily visible to the audience. there are also options which lets you manage the accessibility to the answer whether its public or private that gives you a lot of control over the data. the support is another must mention pro with help juice, they have chat option available build in right in the dashboard from which you can contact the support in case you got stuck while working. Review collected by and hosted on G2.com.
What do you dislike?
the pricing is too much and costs a minimum of $199 a month which lets up to 30 collaborators. Review collected by and hosted on G2.com.
What do you like best?
All internal knowledge is centralized in one place, keeping everyone up to date and on the same page. Review collected by and hosted on G2.com.
What do you dislike?
It seems that sometimes there is a lag before information is updated, which isn’t much of an issue. Review collected by and hosted on G2.com.
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