Helpjuice Reviews

the interface if the app is really nice, once you logged in you're taken to the dashboard with beautiful user experience, there are several options arranged neatly and it gives me a great sense to work with, unlike many other services. coming to the main topic which is creating the answer database there are several options to work with, the customization options within it are really nice, you can even embed tutorial videos from youtube to the answer with ease and overall the answer editor look similar to the post editor in WordPress. you can easily arrange the answers by different ways, you can add the answer to certain categories or add tags to it to make it easily visible to the audience. there are also options which lets you manage the accessibility to the answer whether its public or private that gives you a lot of control over the data. the support is another must mention pro with help juice, they have chat option available build in right in the dashboard from which you can contact the support in case you got stuck while working.

the pricing is too much and costs a minimum of $199 a month which lets up to 30 collaborators.

you have to try this service before moving on, the price is on the higher side but if you can afford it i highly recommend this one.

Helpjuice is a service that lets you create answer database for the service or website and improves the user interactions with ease.

The best thing about Helpjuice is the search functioning. Is it fast, accurate, and very helpful to internal employees or external customers.

Some of the customization tools require a bit of knowledge with HTML and coding to aesthetically enhance the Help Desk site. However, HelpJuice actually offers to help you customize your site - which is a huge bonus!

Do your research and I promise you will be thrilled with this software! They are unique in the fact that what they focus on is Help Desk software specifically. They are specialists in this field!

We use HelpJuice as an internal knowledge base system for our customer service representatives. We are empowering them to help customers more effectively and efficiently. The amount of time and money that can be saved by having a great search feature, and neat/organized articles has been amazing.

The software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce

Support was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far!

A nice userfriendly knowledgebase that my entire team can contribute to.

All internal knowledge is centralized in one place, keeping everyone up to date and on the same page.

It seems that sometimes there is a lag before information is updated, which isn’t much of an issue.

There is less confusion internally and everyone is pushing out the same message because they are all updated on knowledge.

I like the results-there are fewer customers asking for help which gives me more time to do other things.

I dislike the price. It seems like it could potentially cost less.

Try it out and see if it is right for your company. There is a demo option.

They help problems concerning the usefulness of the website. They make it easier for people to use the interface and solve problems themselves.