Top Free Knowledge Management Software

Check out our list of free Knowledge Management Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Knowledge Management Software to ensure you get the right product.

Results: 52
(3,081)4.0 out of 5
Entry Level Price:$10 per month

Confluence is an open and shared workspace that connects people to the ideas and information they need to build momentum and do their best work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping you create, manage, and collaborate on anything from product launch plans to marketing campaigns. Find work easily with dedicated and organized spaces, connect across teams, and integrate seamlessly with the Atlassian suite or customize with apps from our Marketplace.

Jamie H.
JH
We use Confluence along with JIRA and value the manner in which it coordinates. A conjunction is incredibly adaptable. We use it for things like... Read review
AI
Confluence is a great tool for technical documentation, decision logs, and recording sprint ceremonies. Our teams use it for status reporting by... Read review
(785)4.6 out of 5
Optimized for quick response
Entry Level Price:Free /Month

Guru is a real-time knowledge management solution that knows when, how, and where to deliver knowledge to you without you having to look for it. With Guru, you don’t just manage your knowledge; you create a network out of your company's collective intelligence. Guru does this by unifying your joint knowledge and suggesting relevant information to you - all in real-time and in every application you work in. The more you use Guru, the smarter it gets.

AC
By keeping our knowledge in Guru, we have the ability to train new employees faster and keep everyone equipped with the knowledge they need to do... Read review
Erica H.
EH
It is very intuitive to use along with it being aesthetically pleasing when using it. I love that you can add a widget to your browser and use that... Read review
(254)4.6 out of 5
Entry Level Price:$99 /month

Every business needs a playbook. Where's yours? Trainual brings every process, policy, and procedure for every role and responsibility together into one simple app that makes it easier than ever to onboard, train, and scale your knowledge for growth. Thousands of fast-growing businesses in more than 100 countries trust Trainual for their training manuals, playbooks, standard operating procedures, handbooks, how-to's, or whatever else you want to call the magic and operational know-how that is—

Hollie V.
HV
I love the ability to track the teams progress. One of our biggest hurdles of on-boarding and training is making sure everyone gets the training... Read review
AE
The most helpful thing (to me) is the ability to train new hires easily. Read review
(150)4.5 out of 5
Entry Level Price:$0 always

Notion is the all-in-one workspace for notes, project management, documents, and collaboration. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place. Based in San Francisco, Notion was founded in 2016. The company builds highly-customizable tools for individuals and enterprises to stay organized in a way that fits their unique needs and workflows. And the product syncs across all devices so you can use it no matter w

BD
1. Extremely powerful. 2. Is very easy to use, although to use it to its full potential, you need to learn more about it. 3. Great user interface,... Read review
Stanislav P.
SP
I really like the fact that with Notion, now I can replace my note-taking app, todo app, calendar app and text editor and use just a one tool. Also... Read review
(115)4.7 out of 5
Entry Level Price:$15 user/month

Process Street provides businesses with a streamlined, non-technical way to make managing recurring workflows fast, fun, and easy for teams everywhere. Strong company processes are the backbone of any successful business. Without them, a company will struggle and will almost certainly find it difficult to scale. With Process Street you can easily create and customize checklists with text, images, video, and more. Streamline the approval process with conditional logic, automations, and integra

AC
Have been using PS for more than a year; it's amazing, easy to manage, and easy to use on a daily basis. Read review
Kirsten M.
KM
Process Street has countless useful templates that you can easily deploy, or you can create a huge range of custom ones yourself. Then you can run... Read review

Stack Overflow for Teams is a powerful digital collaboration tool where organizations can share proprietary information and achieve business goals faster, regardless of the team’s location or structure. By empowering knowledge workers with tools that they need to solve problems, companies are able to increase the speed of development cycles and produce features, products and services faster than ever before. Stack Overflow empowers organizations to provide in-the-moment knowledge for fellow tea

HF
Searchability and ease of due to past experience using the platform. Read review
Nick D.
ND
The simplicity of the UI, it is also very familiar to most developers Read review
(86)4.6 out of 5
Entry Level Price:starts at $15 for 5 users

Documentation tool for high performing teams. Archbee is the place to centralize your company's information. Unify knowledge in product, engineering, support, marketing, sales. Usecases: • Manage team knowledge • Developer & API docs • Documentation sites • Document internal processes • Collaborate on documents • Onboard & train teammates • Create documentation for your customers • Bring your own domain Integrations: Slack, Airtable, Loom, Trello, Lucidchart, Typeform, Mindmeister, Pr

Reece C.
RC
Archbee allows for easy organisation of data and then public & internal sharing of specific sections of that data. Read review
Oguzhan G.
OG
Archbee is simple to use, and has been a lifesaver for my company. I have used it with my small team to create our coding standards, and explain... Read review
(82)4.3 out of 5
Entry Level Price:Free

Obie is the fastest way to capture and access knowledge at work. Individuals that use Obie: - Find documents, notes and wiki articles, faster - Easily capture text snippets for faster reuse - Share documents with colleagues quickly Organizations that use Obie: - Dramatically reduce frequently asked questions - Streamline onboarding and enablement - Decrease time to response and resolution - Experience the fastest way to find knowledge at work

Alexis T.
AT
I love the ease of use with confluence, and the ability to put in manual responses. Read review
Whitney B.
WB
I love that I can keep all the info for our company in one spot and easily search from slack. It is helpful because you are able to share this with... Read review
(85)4.3 out of 5
Optimized for quick response
Entry Level Price:$5 per user per month

eXo Platform is an all-in-one digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost collaboration and manage company knowledge. To achieve this, eXo Platform offers a rich set of features such as enterprise social networking (people profiles, directory, activity streams, notifications, etc.), corporate or team spaces, document management, content publishing, wikis, calenda

Mahugu N.
MN
The platform is flexible, enterprise ready and has a killer document management module integrated. Read review
AT
eXo is great if you need free document collaboration with version control and access permissions along with integrated wiki and forum building... Read review
(91)4.7 out of 5

Document360 is a SaaS platform that helps you to build a great self-service knowledge base for your customers and internal users (public or private knowledge bases). Here’s what Document360 offers in terms of functionality: Markdown text editor You don't have to be a developer to pick up the basics. Simple Markdown editor allows you to style a text document using typical formatting techniques including headings, emphasis, lists, images, and links. Category Manager You can create a well-struc

UH
We have been using Document360 to build FAQ for few of our services which ultimately results in fewer contacts to customer service team. The... Read review
Anuja R.
AR
Another great enterprise product from Kovai.co. Document360 works well as a knowledge base for employee support as well as being a good resource... Read review
(61)4.5 out of 5
Entry Level Price:$0 forever

Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub and G Suite.

AF
The slack integration is what we liked the most, in fact the recent update that allows us to have our entire slab homepage inside of slack is what... Read review
UC
Organization of things into folders makes it easier to find documents than non-organization-first editors like Quip or Google Docs whose... Read review
(54)4.8 out of 5
Entry Level Price:FREE

Slite gives your team one place to share ideas, collect knowledge and stay in tune across time and space. Easily spread your docs across your team, catch up on what your team's been working on and give feedback to move your projects forward. Trusted by thousands of flexible and remote teams.

Arkadiusz M.
AM
I like the fact that Slite is very nice designed, working with it is a pleasure and it works very good as distraction-free writing tool. It's also... Read review
Shannon K.
SK
Ease of use, intuitive editing and organizing of information, visually appealing! Read review

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution to customer service centres in all major industries including Banking and Finance, Airlines, Insurance, Superannuation, Education, Health and Government. livepro is feature-rich yet easy to use, delivering answers to agents - not long complex documents to dig through. This makes customer service

Keith C.
KC
The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication... Read review
CM
There are so many features that are great: Reporting - has a great reporting suite to help easily maintain your KM tool Quiz - great interactive... Read review

Tettra is a simple wiki built for your team to organize and share the knowledge you need to get work done. Tettra was built to be simple, smart, and connected. We have integrations with lots of tools that teams rely on every day, including GSuite, GitHub, Zapier, Wistia, and more.

UE
It's very user-friendly and everyone in our team is enjoy using it. Read review
Samuel S.
SS
- The product is very deliberately built and is optimized for delightful onboarding, employee adoption, and daily usage. - It's not bloated with... Read review
(55)4.8 out of 5
Optimized for quick response
Entry Level Price:$0

Customizable online community platform to connect, engage, and retain users. Tribe is a cloud-based online community software empowering the new generation of branded communities. Enable your users to discuss, build valuable networks and connect under your brand. Users can write articles, ask questions, submit answers, create polls, upvote, comment and share multiple types of content. Tribe offers unique value to the clients via the following key elements: - A fully customizable community pla

UE
I’m using the free version of Tribe right now while establishing it as a platform with my users. It was really easy to set up and great quality... Read review
AL
The features and apps within the service. That they have a free plan that works for most organizations and businesses seeking to foster a better... Read review

We work with contact centers, software implementers, and B2B SaaS vendors that need to significantly improve training time and training results. ScreenSteps is designed to support Zero Memorization Training. This is a training methodology where contact center agents, employees, or customers are not required to memorize training information but are trained in how to help themselves when the moment comes. To enable this type of training, ScreenSteps focuses on four types of speed: 1. Speed of A

AC
ScreenSteps has been the perfect solution for our business. Being able to train our employees in such a way makes on boarding so much easier. We've... Read review
(45)4.8 out of 5
Entry Level Price:$0 seat/month

MaintainX is a mobile-first work order and procedure platform that allows teams to know what they need to do and how to do it. Here's what we digitize and take away from the clipboard: -Maintenance Work Orders -Safety Procedures -Environmental Checklists -Tooling & Gauge Reporting -Preventative Maintenance Procedures -Auditing/Inspection Workflows -Training Checklists We help operational leaders become more efficient by delivering real-time business insights from the field.

AH
The calandar view is the best part for us. Being able to see whats coming upo on a month by month terms. Read review
AF
I like how easy it is use use and train others to use. Very intuitive. The development team has also been very easy to work with. Contacting us... Read review
(26)4.8 out of 5
Entry Level Price:8.00 $ Per User per Month

SaaS-based SABIO gets the most out of your organization’s knowledge because it’s easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

EI
Cloud based architecture, customer focus, expert knowledge, price Read review
AR
It was always a pleasure to work with the guys from SABIO. At first, the software itself is really easy to use with minimum to no training effort... Read review
(32)4.7 out of 5
Optimized for quick response

Spekit is an in-app learning and digital companion that helps employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote teams, Spekit blends the sophistication of a modern digital adoption platform with the simplicity of a contextual knowledge base for a lightweight yet powerful solution to continuous employee training. As the only Salesforce Certified Pa

Trent M.
TM
I immediately learned some things about Salesforce I didn't yet know (although I've used it for years). It was also easy to get Speks built out and... Read review
MS
Increasing my sales always turns out to be a complex and long process, however with Spekit this has changed radically, because it has allowed me to... Read review
(18)4.7 out of 5
Entry Level Price:$0 1 user

GitBook enables teams to easily manage, share and publish their knowledge through a documentation platform designed for the entire organization. Packed with powerful features, GitBook supports any form of rich text, programming languages and visual assets. - Easily create and publish beautiful looking docs without any design or code required - Organize your knowledge and have your team working from a central place - Keep your GitHub workflows in sync with our native integration - Support for bo

UC
The most helpful things are: It's support for markdown language and the collaborating feature. Read review
Brian M.  W.
BW
Deeply gracious and apprecitative for the free nonprofit plan! Read review
(24)4.6 out of 5

Rungway is the comms and engagement platform helping companies to embed connected and inclusive cultures. By transforming how employees share advice and engage with management, staff perform at their best because they feel heard, understood and valued. Accessed via the app or web, individuals on every rung of the ladder can share concerns, thoughts or seek advice with controlled anonymity, enabling them to access the experience and support of the whole organisation - no matter who or where t

Annie C.
AC
Allows employees to get the help they need when they need it. Its not confined to the advice of one line manager but provides access to the wisdom... Read review
(15)4.6 out of 5

The most authentic knowledge management platform for software developers: fast and interactive like a chat but persistent and organized like a wiki. Import from your favorite tools and enjoy the best AI-assisted platform to ask, explain and clarify stuff together.

CL
All code at one place and dynamic documentation. Saves plenty of time in training/on-boarding junior developers. Read review
(12)4.0 out of 5
Optimized for quick response
Entry Level Price:4€ per user per month

Elium is a knowledge-sharing platform that helps you easily build a central hub for scaling teams that need to organise and access crucial content to get work done. Burn less time & cash finding the right information, you’ll focus on what’s essential: growing your teams & running your business! Forget about endless informative meetings, exploding mailboxes, overloaded Slack channels and hours spent refinding that file you need “somewhere on the drive”.

AB
Fast set-up, tool easy to personalize support from Elium tean at launch Read review
(12)4.4 out of 5
Entry Level Price:From 10€/month

XWiki is a powerful Open Source collaborative platform allowing companies of all sizes to save time and money while enhancing collaboration on both team and organizational level. Being focused on strengthening communication and efficient collaboration, XWiki redefines the value of business knowledge by allowing any user to access critical information in a fast and efficient way while reducing the organizational silos. Email overload and loss of important knowledge when someone leaves the company

UE
I like the provision of scripting in pages, plugins and the highly modular architecture. Also the WYSIWYG editor and the LDAP authentication are... Read review
CI
XWiki is not just a wiki, it is a extensible development platform to build online collaborative tools. But you don't need to be a developer to... Read review
(14)4.7 out of 5
Entry Level Price:Free

Cronycle is an all in one tool for content curation, content collaboration and content distribution and sharing. Cronycle set of structured Topics span across 50K+ deep domains to give an immediate kickstart for research & curation. Content discovery is made easy with recommended sources like related topics, RSS and Experts on Twitter. Receive newsletters and aggregate Google Alerts into feeds, with the aforementioned sources brings comprehensive coverage of the domain in less than an hour.

Anchal k.
AK
Among other readers, Croncyle works the best. It has all the capabilities of an RSS reader that allows you to add custom RSS feeds and also twitter... Read review
TM
Cronycle helped me discover numerous interesting new sources of content specific to my domain. It has automatic pre-curated topics which makes it... Read review
(11)4.7 out of 5
Entry Level Price:$0.00 Per user per month

Bring your team's playbook together in one place. Method Grid provides a highly flexible, yet incredibly simple grid system to capture your repeatable best practice (knowledge, processes and methodology) and to manage/track your team's workflow/progress. The simple grid system allows you to map anything your team does and the flexible grid elements allow you to display your content in a way that best suits your team - text areas, images, videos, internal and external links, documents, checklists

Ish H.
IH
I like that MethodGrid helps you create and follow through with methodologies and keep these updated by giving access to these to your whole team.... Read review
TP
The fact that the tool is based on a simple product based stage gate means that it is intuitive and simple to build and navigate methodologies. It... Read review
(17)4.6 out of 5
Entry Level Price:$8 user/month

Twine is an intranet for the modern workplace. Bringing your people, content and ideas together in one place with apps such as a Knowledge Base, People Directory, Form Builder, Blogs, Groups and more. These play nicely with your existing systems too: sign-on using Okta and Active Directory, pull in files from Dropbox, Google and Box, and much more. It's all built on a modular basis, so you can pick and choose the features you need and start building your ideal digital workplace.

RR
I used this tool to share projects and collaborate with other team members and it worked fantastic for that purpose. Read review
Resa O.
RO
Twine has a ton of features that I have come to rely on but one of my favorite things about Twine is the customer service. The customer service... Read review
(16)4.5 out of 5
Entry Level Price:$ 0

ProProfs Knowledge Base Software is a powerful tool used to create a private and public knowledge base for employees and customers, respectively. It helps in reducing customer tickets, improving internal team collaboration, streamlining business processes, and improving customer service. By providing centralized access to information across multiple devices and browsers, ProProfs ensures that information-gathering gets simple and seamless for both employees and customers. The software supports 7

Nadia H.
NH
I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface... Read review
Mark B.
MB
Clean, fast and easy to use, ProProfs is my #1 choice as we evaluate possible Knowledgebase software. Read review
(7)4.9 out of 5

REWO is a plug & play end-to-end video SOP platform that transfers knowledge up to 12x faster than traditional documentation methods. REWO drastically improves capturing, visualizing and communicating knowledge to anyone within the company’s ecosystem.

UA
Easy transfer of knowledge to the operator on the line. Users can quckly learn troutgh video training and can exactly see what needs to be done. Read review
IA
Easy use, all The data is stored in a cloud, You can Edit The data anywhere You want. Read review
(6)5.0 out of 5

ProcedureFlow is a reimagined knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. By providing every employee with the exact information they need to handle any scenario, employees can be confident in their abilities from day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improv

Kim H.
KH
I have used ProcedureFlow with 3 organizations and appreciate how easy it is to use for all user groups. In all cases, it became the 'living'... Read review
Rachel M.
RM
I love that it's easy to use and has made things simpler for everyone. The employees feel more confident. They are providing a more efficient... Read review

Top 10 Free Knowledge Management Software in 2021

  • Confluence
  • Guru
  • Trainual
  • Notion
  • Process Street

Learn More About Knowledge Management Software

What is Knowledge Management Software?

Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more.

These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors.

Key Benefits of Knowledge Management Software

  • Easily organize large volumes of various data types
  • Access advanced insight, knowledge, and experience over time regardless of role
  • Encourage collaboration through accessibility of information
  • Give or strengthen structure of standard processes
  • Increase communication among disparate departments
  • Retain company knowledge after specific intelligence has moved on
  • Provide a self-service knowledge base for users of a product or service

Why Use Knowledge Management Software?

Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers.

Retain Information — Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays.

In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization.

Efficiency — Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution.

Users can upload documents and files to the knowledge management solution straight from their file storage or digital asset management accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually.

Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference.

Customer Service — An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic.

Task Management — Knowledge management tools help users figure out how to reach goals, and some do so with specific task management features. Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require.

Who Uses Knowledge Management Software?

Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases.

Onboarding Employees — Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later.

Veteran Employees — Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference.

Customers — Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind.

Kinds of Knowledge Management Software

Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content.

Internal Knowledge Base — The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information.

External Knowledge Base — External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways.

Hybrid Knowledge Base — While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application.

Knowledge Management Software Features

Q and A — Provides forums where employees of various levels can share expertise and processes.

Searchable — Incorporates a search bar to help navigate users to appropriate content.

Public vs Private — Offers the choice to make a conversation private between specified contributors or open to the public.

File Viewing — Stores and readies various file types for viewing.

Tagging — Allows users to tag one another in file data or comments for easier search and referencing.

Upload — Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing.

Link Sharing — Lets users direct one another via customized links, foregoing a lengthy search process.

Comments — Allows users to leave notes or comments on various file types for eventual reference.