Helpjuice
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Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.
Outlearn is an AI chatbot for customer support built by Helpjuice, the knowledge-base company. It reads the documentation and systems a team already maintains — a help centre, Confluence, SharePoint, Google Drive, Slack threads and more — and keeps re-reading them on its own, so answers come from live content, with the source articles shown behind each answer. It works in website chat, email, Slack, Microsoft Teams and Google Chat, and can take actions through Stripe, Shopify, Calendly or your own API mid-conversation: look up an order, process a refund, open a ticket. When it cannot answer, it hands the conversation to a person with the full transcript and an AI summary, and drafts the reply for the agent to send. There is no shared inbox or ticket queue; Outlearn sits in front of the tools you keep (Zendesk, Intercom, Freshdesk, Gmail, Outlook). Pricing is by AI work, never per seat, with a free plan that needs no card.
Helpjuice Reviews
Verified User in Financial Services
Mid-Market (51-1000 emp.)HelpJuice: User-Friendly, Intuitive Knowledge Management with Fast Updates
Verified User in Retail
Mid-Market (51-1000 emp.)Easy-to-Use Knowledge Base, but Support Has Slowed
Gideon O.
Head of Training and DevelopmentMid-Market (51-1000 emp.)Visually Appealing and Easy to Manage Overall
About
What is Helpjuice?
Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base. Thanks to Helpjuice's knowledge base, customers are able to get an instant answer to their question without having to call or email support.