The platform is relatively easy to set up, and the content structure (categories, articles, permissions) is clear. The search function performs well and helps users retrieve relevant information efficiently, which is essential for both internal and external documentation use cases. Customization options are sufficient for most standard needs. We were able to align the knowledge base with our branding and adjust layouts when required. The analytics features are useful for identifying frequently viewed articles and potential content gaps. Customer support has been responsive when needed, particularly for configuration or technical questions. This is helpful when implementing specific adjustments.

Single Sign On makes logging in easy and fast it and eliminates password management / resets. Once logged in, the UI is extremely user-friendly and having tags reduces the likelihood of duplicate articles / content.

It has a lot of features and they have good customer support.