“We use Helpjuice to access our knowledge base and we can find the information in seconds efficiently.

Helpjuice quickly becomes the first place everyone checks before asking around. That's probably what surprises me the most. I don't have to remember the exact title of an article or even the same words the person who wrote it used. Even if I search using different terms or make a typo, I usually find what I'm looking for within the first couple of results. Another thing I really like is that the knowledge base feels like part of our own product instead of sending customers to a completely different-looking website. It creates a much smoother experience, and people seem a lot more comfortable finding answers on their own. Keeping everything up to date is also easier than I expected because version history and collaborative editing make it simple for several people to work on the same documentation without getting in each other's way.

The many customizations that customer service enables. The prices in this regard are also fair. Also good is the easy integration of the help page, e.g., in apps. What I find helpful is that articles do not need to be re-uploaded during updates, but only republished. The whole system with URL matching is also good, especially because you are now warned if multiple articles or folders have the same URL.