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Helpjuice

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373 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2011
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Helpjuice Reviews

Review Filters
Profile Name
Star Rating
305
63
1
3
1
Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
03/13/2026
Validated Reviewer
Review source: Organic

Highly Recommended Knowledge Base: Easy Setup, Great Search, Multilingual Support

Very good help knowledge base solution for your website. Easy to structure sections and good search capabilities, nice document editor and supports multiple languages. the list goes on and on, highly recommended
Manuel M.
MM
Manuel M.
03/10/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI

Helpjuice: Powerful customization and robust content management

What I like most about helpjuice is the customization that can be applied to the articles, accompanied by robust functionality for managing all the content.
Verified User in Telecommunications
AT
Verified User in Telecommunications
03/03/2026
Validated Reviewer
Verified Current User
Review source: Organic

Effective Tool for Centralizing Documentation

The platform is relatively easy to set up, and the content structure (categories, articles, permissions) is clear. The search function performs well and helps users retrieve relevant information efficiently, which is essential for both internal and external documentation use cases. Customization options are sufficient for most standard needs. We were able to align the knowledge base with our branding and adjust layouts when required. The analytics features are useful for identifying frequently viewed articles and potential content gaps. Customer support has been responsive when needed, particularly for configuration or technical questions. This is helpful when implementing specific adjustments.

About

Contact

HQ Location:
Miami, FL

Social

@HelpJuice

What is Helpjuice?

Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base. Thanks to Helpjuice's knowledge base, customers are able to get an instant answer to their question without having to call or email support.

Details

Year Founded
2011