# Best Knowledge Management Software - Page 4 *By [Gauri Pawsey](https://research.g2.com/insights/author/gauri-pawsey)* Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types. The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information. Knowledge management encompasses a range of specialized software products, with four subcategories—[knowledge base software](https://www.g2.com/categories/knowledge-base), [Q&A platforms software](https://www.g2.com/categories/q-a-platforms), [standard operating procedures software](https://www.g2.com/categories/standard-operating-procedures), and [work instructions software](https://www.g2.com/categories/work-instructions). While some products are solely placed in one category, others with overlapping feature sets are placed in multiple. ## Category Overview **Total Products under this Category:** 441 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 105,600+ Authentic Reviews - 441+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best Knowledge Management Software At A Glance - **Leader:** [Slack](https://www.g2.com/products/slack/reviews) - **Highest Performer:** [Tango](https://www.g2.com/products/tango-tango/reviews) - **Top Trending:** [MaintainX](https://www.g2.com/products/maintainx/reviews) - **Best Free Software:** [Notion](https://www.g2.com/products/notion/reviews) ## Top-Rated Products (Ranked by G2 Score) ### 1. [Coassemble](https://www.g2.com/products/coassemble/reviews) Think big, start small, learn fast—and make it fun. Everything you need to transform your training into short & spicy microlearning experiences. Upload a document, drop in an idea, and let Coassemble’s AI do the rest. Whether you're an L&D legend or don't know where to start...Coassemble is the fun, people-friendly, learner-centric, micro course builder you've been looking for to transform your knowledge ready for your workplace. Don't take our word for it. Come try it yourself! 🌶️ **Average Rating:** 4.6/5.0 **Total Reviews:** 166 **User Satisfaction Scores:** - **Q & A:** 7.9/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Coassemble](https://www.g2.com/sellers/coassemble) - **Year Founded:** 2016 - **HQ Location:** Newcastle West, AU - **Twitter:** @coassemble (1,076 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18988805/ (19 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** E-Learning, Non-Profit Organization Management - **Company Size:** 57% Small-Business, 35% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (9 reviews) - Customer Support (7 reviews) - Course Creation (5 reviews) - Content Quality (4 reviews) - Features (4 reviews) **Cons:** - Bug Issues (2 reviews) - Limitations (2 reviews) - Limited Customization (2 reviews) - Missing Features (2 reviews) - Slow Performance (2 reviews) ### 2. [Hub](https://www.g2.com/products/pancentric-digital-hub/reviews) HUB is a people-focused intranet solution designed to enhance internal communication and employee engagement within organizations. This digital workplace platform creates a connected environment where employees feel valued and heard, moving away from traditional, cumbersome communication methods to foster a more vibrant company culture. HUB is specifically tailored for HR, Marketing, and Communications teams, providing an intuitive interface that simplifies knowledge management and promotes collaboration. 🎯Perfect for growing teams and Mid-Sized organisations, HUB serves as a comprehensive tool that can be easily customized to meet different business needs, such as employee intranets, client portals, and franchise networks. It effectively addresses common challenges faced by organizations, including information overload and ineffective communication channels. By offering a centralized platform for news updates, people directories, polls, and forms, HUB streamlines the flow of information, reduces email clutter, and encourages two-way feedback between teams and management, ultimately enhancing workplace communication. 💪HUB offers a robust set of features designed to meet the diverse needs of its users. These include one-click single sign-on, multi-site environments, custom branding, and user alerts. Organizations can create a tailored experience for their employees through content personalization and smart tagging, ensuring that the right content reaches the appropriate audience. Additionally, HUB provides over 20 management reports that track site usage and engagement levels, allowing organizations to assess the effectiveness of their intranet and gain valuable insights into employee interactions with the platform. 🌳A notable aspect of HUB is its commitment to sustainability. Operating on low-carbon servers powered by renewable energy, HUB partners with the reforestation charity One Tree Planted to plant 50 trees for every HUB sold. This initiative not only supports environmental sustainability but also contributes to community-based reforestation projects, making HUB an appealing choice for organizations that prioritize corporate social responsibility and wish to make a positive impact on the environment. 🚀With secure Google Cloud hosting, unlimited data storage, and award-winning customer support, HUB positions itself as a reliable partner for organizations seeking to maximize the long-term value of their intranet solution. By focusing on user engagement, sustainability, and effective communication, HUB stands out in its category, offering a comprehensive solution that meets the evolving needs of modern workplaces. **Average Rating:** 4.5/5.0 **Total Reviews:** 111 **User Satisfaction Scores:** - **Q & A:** 8.1/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Pancentric Digital](https://www.g2.com/sellers/pancentric-digital) - **Company Website:** https://www.pancentric.com/ - **Year Founded:** 2003 - **HQ Location:** London, England - **Twitter:** @pancentric (2,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/130315/ (24 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** HR Manager - **Top Industries:** Insurance, Hospital & Health Care - **Company Size:** 75% Mid-Market, 15% Small-Business #### Pros & Cons **Pros:** - Ease of Use (17 reviews) - Customer Support (11 reviews) - Features (8 reviews) - Customization (7 reviews) - Helpful (7 reviews) **Cons:** - Limited Customization (7 reviews) - Lack of Customization (4 reviews) - Limited Functionality (4 reviews) - Missing Features (4 reviews) - Lack of Features (3 reviews) ### 3. [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.8/5.0 **Total Reviews:** 65 **User Satisfaction Scores:** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (630 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Financial Services, Banking - **Company Size:** 42% Mid-Market, 38% Small-Business #### Pros & Cons **Pros:** - Ease of Use (6 reviews) - Easy Setup (5 reviews) - Efficiency (5 reviews) - Helpful (5 reviews) - Customer Support (4 reviews) **Cons:** - Inadequate Features (2 reviews) - Lack of Features (2 reviews) - Limited Features (2 reviews) - Access Limitations (1 reviews) - Cost (1 reviews) ### 4. [xTiles](https://www.g2.com/products/xtiles/reviews) Create an infinite canvas where cards resemble a neatly organized collection of inter-related ideas, like sticking notes. They serve as units of thoughts with clear borders, displayed on a squeaky-clean white canvas. We betted on clear-cut and intuitive functions to preclude the document from becoming messy as the number of cards augments. They include drag'n'drops; deep dive; tabs within a document; embedded pictures, videos, and links; sub-pages and notes. Get a well-organized, easy-to-navigate space. **Average Rating:** 5.0/5.0 **Total Reviews:** 10 **User Satisfaction Scores:** - **Q & A:** 8.7/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [xtiles.app](https://www.g2.com/sellers/xtiles-app) - **Year Founded:** 2021 - **HQ Location:** Wilmington, Delaware - **Twitter:** @xTilesHQ (956 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xtiles/ (42 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 64% Small-Business, 36% Mid-Market ### 5. [ChatDOC](https://www.g2.com/products/chatdoc/reviews) Chat with documents. Get instant answers with cited sources. **Average Rating:** 4.4/5.0 **Total Reviews:** 27 **User Satisfaction Scores:** - **Q & A:** 9.0/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [ChatDOC](https://www.g2.com/sellers/chatdoc) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/chatdoc-ai/ (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 54% Small-Business, 32% Mid-Market ### 6. [Zingtree](https://www.g2.com/products/zingtree/reviews) Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs **Average Rating:** 4.5/5.0 **Total Reviews:** 94 **User Satisfaction Scores:** - **Q & A:** 8.4/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Zingtree](https://www.g2.com/sellers/zingtree) - **Company Website:** https://zingtree.com - **Year Founded:** 2020 - **HQ Location:** Palo Alto, US - **Twitter:** @zingtree (252 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1093555 (40 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Consumer Services, Consumer Goods - **Company Size:** 44% Mid-Market, 29% Small-Business #### Pros & Cons **Pros:** - Ease of Use (59 reviews) - Intuitive (32 reviews) - Helpful (29 reviews) - Features (21 reviews) - Simple (21 reviews) **Cons:** - Missing Features (13 reviews) - Learning Curve (10 reviews) - Limited Options (9 reviews) - Limited Customization (8 reviews) - Reporting Issues (8 reviews) ### 7. [Market Logic](https://www.g2.com/products/market-logic/reviews) DeepSights by Market Logic Software is an enterprise AI-powered market intelligence and consumer insights platform that transforms organizational knowledge into trusted intelligence that supports faster, more confident business decisions. It provides a single source of truth for market and consumer insights, enabling organizations to connect data, reduce duplication of research, and make decisions with clarity. Purpose-built AI, always-on agents, and deep integrations help insights, marketing, product, and innovation teams continuously uncover insights, anticipate market change, and act with confidence. More than 100 of the world's leading brands - including Mars, Novartis, eBay, Colgate-Palmolive, Philips, Tesco, Vodafone, and REWE - rely on DeepSights, with over 100,000 business users globally. DeepSights represents a shift from passive insights management to active intelligence — continuously generated, AI-powered market and consumer insights delivered in real time. Rather than relying on static reports, the platform connects data, detects signals, and surfaces relevant insights to support proactive, evidence-based decision-making across teams. DeepSights brings together five connected solutions on a shared foundation for trusted, scalable intelligence. DeepSights Explore enables instant search and discovery of trusted insights across internal research, syndicated sources, and news. DeepSights Radar continuously monitors markets and competitors to detect emerging developments and early warning signals, powering continuous competitive intelligence. DeepSights Personas enables teams to test ideas at scale with AI-powered personas and synthetic research, including AI-moderated interviews and synthetic panels built from a company’s own data. DeepSights Innovate identifies whitespace opportunities and accelerates concept development with AI agents. DeepSights Research manages the full research lifecycle while ensuring transparency, compliance, and knowledge reuse. Together, these capabilities form a unified platform for market intelligence, competitive intelligence, and insights management. Unlike general-purpose AI tools, DeepSights is purpose-built for market research, competitive intelligence, and insights workflows, with agentic AI for insights at its core. The platform evaluates relevance, authority, and recency to ground every answer in trusted data and reduce hallucination risk. AI agents work alongside human experts to continuously discover, analyze, and surface intelligence — delivering accurate, source-grounded answers at the speed insights teams need to operate at scale. Market Logic has been named a Visionary in the 2026 Gartner® Magic Quadrant™ for Competitive and Market Intelligence Platforms, included in The Forrester Market and Competitive Intelligence Platforms Landscape, Q1 2026, and recognized in G2’s 2026 Top 50 German Software Companies. DeepSights is a G2 Leader in Enterprise Market Intelligence and Enterprise Knowledge Base categories. A 2025 Forrester Total Economic Impact™ study found DeepSights delivered a 411% return on investment over three years, highlighting reduced research costs, faster time to insights, and a stronger strategic role for insights in business decision-making. DeepSights is enterprise-grade and built for security and compliance. The platform is ISO/IEC 27001 certified, aligned with GDPR and the EU AI Act, and does not use customer data to train external AI models. With SSO, granular access control, and flexible deployment options, organizations retain full control over how insights are accessed, shared, and governed. Trusted by global enterprises across consumer goods, healthcare, retail, and financial services, DeepSights enables organizations to move from fragmented data to a connected, always-on system for market and consumer intelligence. **Average Rating:** 4.3/5.0 **Total Reviews:** 39 **Seller Details:** - **Seller:** [Market Logic Software](https://www.g2.com/sellers/market-logic-software) - **Company Website:** https://www.marketlogicsoftware.com - **Year Founded:** 2006 - **HQ Location:** Berlin, Germany - **Twitter:** @market_logic (592 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/market-logic-software/ (178 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Consumer Goods - **Company Size:** 82% Enterprise, 10% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (13 reviews) - Insights (12 reviews) - Customer Support (8 reviews) - Knowledge Accessibility (8 reviews) - Helpful (7 reviews) **Cons:** - Search Functionality Issues (6 reviews) - Search Limitations (5 reviews) - Inefficiency (4 reviews) - Slow Performance (4 reviews) - Difficult Navigation (3 reviews) ### 8. [Apache Answer](https://www.g2.com/products/apache-answer/reviews) Apache Answer is a scalable, open-source Q&A platform designed to centralize knowledge and streamline support for communities of any size. Whether you’re building a public community forum, an internal help center, or a private knowledge base, Apache Answer delivers: \*\*All-in-One Q&A Engine\*\* - Ask, answer, and moderate with a single intuitive interface - Threaded discussions, upvoting, and reputation scoring \*\*Enterprise-Grade Scalability\*\* - Easily supports hundreds to hundreds of thousands of concurrent users - Deploy on-premises or in any cloud environment (AWS, Azure, GCP) \*\*Flexible Customization & Integration\*\* - Fully themable via Bootstrap-based templates - RESTful API and webhooks for connecting third-party apps \*\*Advanced Knowledge Management\*\* - Tagging and full-text search for rapid content discovery - Auto-moderation tools \*\*Security & Compliance\*\* - Role-based access control, audit logging, and GDPR-ready privacy settings - Containerized deployment for isolated environments With Apache Answer, teams transform scattered conversations into a living repository of expertise—reducing support tickets, accelerating onboarding, and empowering your community to find the right answer in seconds. **Average Rating:** 4.3/5.0 **Total Reviews:** 20 **User Satisfaction Scores:** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Apache](https://www.g2.com/sellers/apache) - **Year Founded:** 1999 - **HQ Location:** Houston, US - **LinkedIn® Page:** http://www.linkedin.com/company/the-apache-software-foundation (2,408 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Computer Software - **Company Size:** 38% Mid-Market, 33% Enterprise #### Pros & Cons **Pros:** - Ease of Use (3 reviews) - Integrations (3 reviews) - Easy Setup (2 reviews) - Search Functionality (2 reviews) - Useful (2 reviews) **Cons:** - Formatting Issues (1 reviews) - Poor Content Management (1 reviews) - Slow Performance (1 reviews) - Tag Management (1 reviews) ### 9. [REWO](https://www.g2.com/products/rewo/reviews) REWO is a plug & play end-to-end video SOP platform that transfers knowledge up to 12x faster than traditional documentation methods. REWO drastically improves capturing, visualizing and communicating knowledge to anyone within the company’s ecosystem. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **Seller Details:** - **Seller:** [VIAR](https://www.g2.com/sellers/viar) - **Year Founded:** 2015 - **HQ Location:** Celje, SI - **Twitter:** @weareviar (3,634 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/viar/ (32 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Automotive - **Company Size:** 58% Mid-Market, 33% Enterprise ### 10. [Ocasta](https://www.g2.com/products/ocasta/reviews) Ocasta is a frontline operations platform that brings knowledge and insight to teams on the frontline, from retail and hospitality to fitness and contact centres. We turn daily uncertainty into confident, informed action. With Ocasta, staff know what to do, how to do it, and when to act — no manager relay required. Everything is built to streamline communication and make essential knowledge instantly accessible, so teams work faster, feel supported, and stay engaged. Made for the frontline, Ocasta tackles the real-world challenges these teams face. Whether it’s rolling out a new process, sharing product info, or finding a how-to guide mid-shift, Ocasta helps people get what they need, right when they need it. That means no more wasting time hunting down old documents or waiting on manager approvals. Instead, frontline teams feel capable, confident, and in control. Our customers have seen 98% team engagement, faster onboarding, and fewer operational issues as a result. The platform is made up of five hubs — each focused on turning moments into performance: Internal Comms HubKnow what’s changing. Know what matters.Targeted operational comms go straight to the people who need them — no cascading through layers of management. Push alerts, internal calendars, corporate podcasts, and recognition tools help make messages stick and teams feel connected. Knowledge & Learning HubKnow more. Do more.A single source of truth for your frontline. It's searchable, editable on the fly, and backed by microlearning and knowledge checks so teams stay sharp and up to speed. Inspections & Checklist HubKnow what’s working. Fix what isn’t.Turn site visits and daily checks into consistent data you can act on. Spot patterns, track performance, and fix issues before they become problems. Observation & Coaching HubKnow the gaps. Coach the moment.Support your team where it matters most — on the floor. Managers can observe real behaviour, coach in real time, and see what training’s needed to close skill gaps quickly. New Starter HubLess unknowns. Less no-shows.Give new hires confidence from day one with welcome videos, site details, and the info they need before they start. It builds connection early and helps people hit the ground running. Together, these hubs make up Ocasta’s frontline operations platform — giving teams the tools and know-how to perform at their best, every day. **Average Rating:** 4.7/5.0 **Total Reviews:** 32 **User Satisfaction Scores:** - **Q & A:** 7.6/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Ocasta](https://www.g2.com/sellers/ocasta) - **Year Founded:** 2011 - **HQ Location:** Brighton, United Kingdom - **Twitter:** @ocastahq (966 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ocasta/ (15 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Telecommunications - **Company Size:** 74% Enterprise, 12% Small-Business #### Pros & Cons **Pros:** - Ease of Use (5 reviews) - Customer Support (3 reviews) - Platform Usability (2 reviews) - Simple (2 reviews) - User Interface (2 reviews) **Cons:** - Connectivity Issues (1 reviews) - Inadequate Reporting (1 reviews) - Organizational Challenges (1 reviews) - Reporting Issues (1 reviews) ### 11. [ClickLearn](https://www.g2.com/products/clicklearn/reviews) ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-throughs, saving you 80% of the time you now spend creating them manually in Dynamics 365 F&O/CE/BC, Salesforce, Oracle, IFS, Acumatica, SAP and most of your other business systems. The ClickLearn solution produces your walk-throughs in eight different formats from a single source, including written documentation, hands-on-labs, videos with automated effects and voice over. On top of that ClickLearn has a User Experience Panel that guides the users within the live system. Simply record your work process in your business systems. With one click, ClickLearn produces your walk-throughs in all formats and in more than 45 languages and 135 dialects. It creates a complete e-learning portal with full tracking and scoring and upgrades your work instructions as you upgrade your business system with no manual effort on your part. Learn more and get a free trial or sign up for an informative webinar at: https://clicklearn.com/ **Average Rating:** 4.5/5.0 **Total Reviews:** 40 **Seller Details:** - **Seller:** [ClickLearn](https://www.g2.com/sellers/clicklearn) - **Year Founded:** 2009 - **HQ Location:** Copenhagen K, DK - **Twitter:** @ClickLearn (496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clicklearn/ (81 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 45% Enterprise, 40% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (6 reviews) - Efficiency (4 reviews) - Easy Creation (3 reviews) - Training (3 reviews) - Customer Support (2 reviews) **Cons:** - Audio Issues (2 reviews) - Editor Issues (2 reviews) - Limited Editing (2 reviews) - Bug Issues (1 reviews) - Compatibility Issues (1 reviews) ### 12. [Axero](https://www.g2.com/products/axero/reviews) Axero is an award-winning platform that unites your team and moves work forward. Your people, company updates, documents, projects, communication - all together, and all instantly searchable. Loaded with features like task management, 2-way calendar syncs and integrations. Axero is the leading intranet software that unifies teams and accelerates growth. We’re trusted by hundreds of organizations worldwide who rely on modern internal communication, collaboration, and document management tools to boost productivity and build a culture that employees love. Our market leading digital workplace solution is easy to use, so your entire workforce can efficiently move projects forward and find what they need in one centralized place. Integrate with the tools you use today, connect employees to important information, and have a single source of truth for your entire company. With our intranet platform you can: - Improve internal communications. - Centralize knowledge management. - Accelerate team collaboration. - Unite employees and drive culture. - Empower a thriving company with the best integrations, security, and services. Launch Axero in the cloud or on-premise, and never worry about upkeep. Our easy-to-use tools and flexible customization features require little work from IT, and grows with your company. You also gain access to our excellent support team, who is here for you every step of the way. With Axero, you can engage employees on any device. Whether people are on-the-go or frontline workers, everyone has access to the company intranet. Like walking into the office, signing into Axero instantly connects employees to the content, people, and projects they need to be productive. It’s your intranet, your way—leaving you with an engaged workforce ready to take on the day. We’d love to show you what our digital workplace can do for you. Learn more here: https://axerosolutions.com/ **Average Rating:** 4.3/5.0 **Total Reviews:** 99 **User Satisfaction Scores:** - **Q & A:** 8.3/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Axero Solutions, LLC](https://www.g2.com/sellers/axero-solutions-llc) - **Company Website:** https://axerosolutions.com - **Year Founded:** 2008 - **HQ Location:** New York, NY - **Twitter:** @AxeroSolutions (418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/217396/ (51 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 55% Mid-Market, 24% Small-Business #### Pros & Cons **Pros:** - Ease of Use (28 reviews) - Customer Support (18 reviews) - Easy Setup (12 reviews) - Features (12 reviews) - Helpful (11 reviews) **Cons:** - Learning Curve (6 reviews) - Missing Features (6 reviews) - Not Intuitive (5 reviews) - Confusion (4 reviews) - Inefficient Searching (4 reviews) ### 13. [MANUFACTURO](https://www.g2.com/products/manufacturo/reviews) Built The Right Thing. The Right Way. Right Now. At Manufacturo, we believe the future belongs to manufacturers who learn fast and adapt even faster. Our platform is purpose-built for you to outpace the status quo — with everything you need to move from engineering to production, to scale efficiently and operate with precision. Manufacturo is a cloud platform for manufacturers that combines deep functionality with modern flexibility. It’s not just a manufacturing execution system (MES). From day one, we designed our platform to be intuitive, fast, and API-first—built to match the way modern manufacturers operate. You can deploy quickly, scale at your pace, and configure everything just the way you want it — or use it right out of the box. Our cloud platform includes native applications built from the ground up as a unified system: dispatching and work scheduling, document control, nonconformance and CAPA management, traceability, inventory and asset tracking, material requirements planning (MRP), standard operations, and more. Real-time data flows from one operation to the next—driving usability, visibility, and quality across the production process. Unlike legacy MES tools, Manufacturo embeds quality – including compliance, traceability, and change control - directly into production; there are no bolt-ons, no workarounds. Every decision is grounded in clean, contextualized data. Every production operation is a quality operation. Every process is built to adapt. And every user, from the shop floor to engineering, gets a system that makes the complex usable. Whether you're launching spacecraft, building energy infrastructure, or scaling next-gen manufacturing, Manufacturo gives you the control, visibility, and agility to do it right — and do it better. **Average Rating:** 4.7/5.0 **Total Reviews:** 35 **User Satisfaction Scores:** - **Q & A:** 7.8/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [MANUFACTURO](https://www.g2.com/sellers/manufacturo) - **Year Founded:** 2018 - **HQ Location:** Brea, US - **Twitter:** @MANUFACTURO1 (69 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/manufacturo-com/ (85 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Manufacturing Engineer - **Top Industries:** Aviation & Aerospace, Automotive - **Company Size:** 51% Mid-Market, 37% Enterprise #### Pros & Cons **Pros:** - Ease of Use (15 reviews) - Customer Support (11 reviews) - Intuitive (11 reviews) - Manufacturing Integration (10 reviews) - Integrations (9 reviews) **Cons:** - Complex Usability (7 reviews) - Difficult Learning (4 reviews) - Learning Curve (3 reviews) - Challenges in Usage (2 reviews) - Complexity (2 reviews) ### 14. [eXo Platform](https://www.g2.com/products/exo-platform/reviews) eXo Platform is an open source digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost employee collaboration and engagement and manage company knowledge. To achieve this, eXo Platform offers a rich set of features such as enterprise social networking (people profiles, directory, activity streams, notifications, etc.), corporate or team spaces, document management, content publishing, wikis, calendars, task management, forums, polls, private or team chat, video calls, and search function for quickly finding any information. The platform also helps boost employee engagement through gamification, reward programs, employee recognition tools and more. Features can be switched on or off according to your needs. You can brand and personalize the interface of the platform, build internal resource centers, news areas, collaborative spaces, communities and tailor each one of them with all the content and apps you need. The platform is accessible from any web browser. Mobile apps for Android and iOS devices are also available and allow users on the go to be notified about important things through push notifications and access all of the platform’s features. The platform is open-source-based and has long bet on flexibility, standards and interoperability. Several extension points and APIs allow developers to extend and customize it or leverage its 40+ community add-ons. eXo has a very solid experience supporting enterprise clients since 15 years, including government, defence, financial, retail, healthcare, education and tech organizations. **Average Rating:** 4.3/5.0 **Total Reviews:** 83 **User Satisfaction Scores:** - **Q & A:** 9.2/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [eXo Platform](https://www.g2.com/sellers/exo-platform) - **Year Founded:** 2003 - **HQ Location:** Paris, Paris - **Twitter:** @eXoPlatform (102,554 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/242623/ (95 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Small-Business, 33% Mid-Market #### Pros & Cons **Pros:** - Activities (2 reviews) - Helpful (2 reviews) - Marketing Opportunities (2 reviews) - Task Management (2 reviews) - Team Collaboration (2 reviews) ### 15. [Discourse](https://www.g2.com/products/discourse/reviews) Discourse helps businesses build trusted online communities where engagement drives retention, support, and knowledge sharing. Designed to scale and easy to adapt, it offers full data control and powerful moderation. **Average Rating:** 4.0/5.0 **Total Reviews:** 68 **User Satisfaction Scores:** - **Q & A:** 10.0/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Discourse](https://www.g2.com/sellers/discourse) - **Year Founded:** 2012 - **HQ Location:** El Cerrito, CA - **Twitter:** @discourse (11,900 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/civilized-discourse-construction-kit-inc/about (219 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 41% Small-Business, 37% Mid-Market #### Pros & Cons **Pros:** - Features (3 reviews) - Ease of Use (2 reviews) - Knowledge Sharing (2 reviews) - User Interaction (2 reviews) - Content Management (1 reviews) **Cons:** - Content Management (1 reviews) - Data Loss (1 reviews) - Irrelevant Content (1 reviews) - Limited Customization (1 reviews) - Notification Issues (1 reviews) ### 16. [Bitrix24](https://www.g2.com/products/bitrix24/reviews) Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place. **Average Rating:** 4.1/5.0 **Total Reviews:** 575 **Seller Details:** - **Seller:** [Bitrix24](https://www.g2.com/sellers/bitrix24) - **Company Website:** https://www.bitrix24.com/ - **Year Founded:** 1998 - **HQ Location:** Alexandria, Virginia - **LinkedIn® Page:** https://www.linkedin.com/company/8812020/ (239 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Project Manager, Marketing Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 55% Small-Business, 34% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (48 reviews) - Team Collaboration (37 reviews) - Task Management (32 reviews) - Project Management (31 reviews) - Features (30 reviews) **Cons:** - Learning Curve (19 reviews) - Missing Features (17 reviews) - Limited Features (14 reviews) - Lacking Features (13 reviews) - Performance Issues (12 reviews) ### 17. [AIMSCO](https://www.g2.com/products/aimsco/reviews) AIMSCO is a leading cloud-based provider of no-code applications for quality management and production operations to manufacturers and industrial companies globally. AIMSCO's eChecksheets™ empower quality and process engineers to rapidly deliver lightweight apps to connected workers for faster-than-paper lean data collection, driving continuous improvement. Key users can easily build and deploy QMS, MES, Supply Chain and Warehouse Logistics applications with AIMSCO's cloud-based eChecksheets, the leading cloud-based, digital check sheet. AIMSCO eChecksheets (eCS) can be deployed stand-alone or combined with existing ERP, IoT, applications and devices. The AIMSCO eCS platform integrates securely and easily with IoT, equipment, enterprise applications and Office 365. Manufacturing intelligence is delivered through AIMSCO Power Plant™, which surfaces eCS data through Microsoft Power BI®. With powerful self-service analytics, key users drive rapid root cause analysis, alternatives evaluation, process optimization, and machine learning. A Microsoft Azure application, AIMSCO customers are assured of the highest standards for reliability, accessibility and security. **Average Rating:** 4.5/5.0 **Total Reviews:** 26 **User Satisfaction Scores:** - **Q & A:** 9.5/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [AIMSCO](https://www.g2.com/sellers/aimsco) - **Company Website:** https://aimsco.com - **Year Founded:** 1997 - **HQ Location:** Chapel Hill, US - **LinkedIn® Page:** https://www.linkedin.com/company/aims-co./ (16 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Maritime - **Company Size:** 77% Mid-Market, 15% Enterprise #### Pros & Cons **Pros:** - Customer Support (2 reviews) - Accessibility (1 reviews) - Customer Success (1 reviews) - Ease of Access (1 reviews) - Ease of Use (1 reviews) **Cons:** - Limited Options (2 reviews) - Inflexibility (1 reviews) - Learning Curve (1 reviews) - Outdated Design (1 reviews) - Poor Mobile Compatibility (1 reviews) ### 18. [Zavanta by Comprose](https://www.g2.com/products/zavanta-by-comprose/reviews) Zavanta by Comprose is the trusted solution for organizations that can’t afford to get it wrong. In industries where the stakes are high, such as finance, healthcare, or manufacturing, clarity and consistency aren’t just nice to have. They’re required. Zavanta simplifies the entire lifecycle of policies, procedures, and work instructions so your people know exactly what to do, every time. From authoring to approvals, publishing to training, Zavanta replaces scattered documents and shared drives with a single, secure, and centralized system that keeps everything accurate, accessible, and up-to-date. How it works: • Authoring made easy: Even subject matter experts with no writing background can create clear, standardized procedures using Zavanta’s guided authoring tools. • Governance built in: Version control, approval workflows, and audit trails provide defensibility and accountability. Nothing slips through the cracks. • One source of truth: Employees can quickly use Zavanta’s AI-powered and permissions-aware search to find the right answer at the right time. • Compliance simplified: Zavanta tracks every update, comment, and acknowledgement, making audits faster and easier and reducing the risk of costly violations. • Knowledge transfer: Onboarding, training, and day-to-day operations run smoothly because employees learn the correct way from the start and consistently follow it. The result is more than documentation. It’s operational clarity. When guidance is trustworthy and accessible, employees act with confidence, managers spend less time troubleshooting, and leadership gains assurance that the organization is aligned and protected. Why customers choose Zavanta: • Risk reduction: Prevent errors, compliance failures, and safety incidents. • Efficiency: Fewer escalations and less rework save valuable time and resources. • Culture of accountability: Everyone understands expectations, and leadership can prove it. • Scalability: Zavanta flexes to fit your organization’s complexity. We didn’t build Zavanta for companies where mistakes are just inconveniences. We built it for those who operate in environments where mistakes have real consequences. Banks use it to protect trust. Hospitals use it to protect patients. Manufacturers use it to protect workers and customers. When the risk is unacceptable, you need more than documents. You need a solution that turns policy into practice, every single day. That’s Zavanta. **Average Rating:** 4.9/5.0 **Total Reviews:** 16 **User Satisfaction Scores:** - **Q & A:** 8.5/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Zavanta by Comprose](https://www.g2.com/sellers/zavanta-by-comprose) - **Company Website:** https://www.comprose.com - **Year Founded:** 1987 - **HQ Location:** St. Louis Metro Area, Missouri - **LinkedIn® Page:** https://www.linkedin.com/company/comprose-inc./ (22 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 56% Mid-Market, 38% Small-Business #### Pros & Cons **Pros:** - Ease of Use (3 reviews) - Communication (2 reviews) - Customer Support (2 reviews) - Policy Management (2 reviews) - Daily Usage (1 reviews) **Cons:** - Complex Setup (1 reviews) - Confusion (1 reviews) - Integration Issues (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) ### 19. [Igloo](https://www.g2.com/products/igloo/reviews) Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital experiences and unifies everything that matters: People, information, and processes across all teams. Consistently recognized as a leader by customers like Restoration Hardware, Leidos, and Marcus Hotels and renowned for an unwavering commitment to customer success, Igloo makes life better at work for millions of users. Learn more at igloosoftware.com. **Average Rating:** 4.2/5.0 **Total Reviews:** 90 **User Satisfaction Scores:** - **Q & A:** 8.9/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Appspace](https://www.g2.com/sellers/appspace) - **Year Founded:** 2002 - **HQ Location:** Tampa, FL - **Twitter:** @appspace (778 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appspace/ (487 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services, Non-Profit Organization Management - **Company Size:** 56% Mid-Market, 30% Enterprise #### Pros & Cons **Pros:** - Ease of Use (3 reviews) - Centralized Management (2 reviews) - Collaboration (2 reviews) - Collaboration Focus (2 reviews) - Communication (2 reviews) **Cons:** - Limited Customization (2 reviews) - Limited Features (2 reviews) - Complexity (1 reviews) - Expensive (1 reviews) - File Management (1 reviews) ### 20. [Manual.to](https://www.g2.com/products/manual-to/reviews) Manual.to is an AI-powered digital work instruction platform that helps frontline teams capture, create, translate, and share operational know-how in minutes. In many factories, warehouses, field operations, and service environments, critical know-how still lives in PDFs, printed binders, SharePoint folders, or in the heads of experienced workers. When that knowledge is hard to find or out of date, onboarding slows down, mistakes happen, and experts end up explaining the same procedures again and again. Manual.to helps companies turn that know-how into clear, visual, step-by-step instructions that workers can access anywhere. Teams can record a process on a smartphone, upload existing videos or documents, and use AI to help structure the content into easy-to-follow guides with steps, descriptions, images, videos, warnings, confirmations, and translations. Once published, instructions can be shared through QR codes or links, so workers can scan a machine, workstation, product, or training area and instantly open the right guide on any device. When a procedure changes, the guide can be updated centrally, and the same QR code or link always points to the latest version. Manual.to is built for manufacturing, logistics, maintenance, field service, safety, quality, training, operations, automotive, and food and beverage teams. Common use cases include digital work instructions, SOPs, machine setup, changeovers, preventive maintenance, safety procedures, quality checks, onboarding, troubleshooting, cleaning routines, and customer-facing manuals. The platform helps teams onboard employees faster, standardize procedures across sites, reduce repeated explanations, support multilingual workforces, improve safety, and retain expert knowledge before it disappears. Manual.to is used by teams at companies including BekaertDeslee, Aperam, Sioen, Audi, ABB, Microsoft, P&G, G4S, Barilla, CEVA Logistics, Umicore, and others. Founded in Belgium, Manual.to combines AI-assisted content creation with practical frontline usability: the right know-how, at the right moment, in the right language. **Average Rating:** 4.7/5.0 **Total Reviews:** 15 **Seller Details:** - **Seller:** [Binders Media BV / Manual.to](https://www.g2.com/sellers/binders-media-bv-manual-to) - **Year Founded:** 2016 - **HQ Location:** Ghent, BE - **LinkedIn® Page:** https://www.linkedin.com/company/manual.to/ (21 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Mid-Market, 44% Small-Business #### Pros & Cons **Pros:** - Ease of Use (3 reviews) - Daily Usage (1 reviews) - Easy Creation (1 reviews) - Efficiency Improvement (1 reviews) - Instruction Creation (1 reviews) **Cons:** - Information Management (1 reviews) - Organizational Difficulties (1 reviews) - Poor Organization Management (1 reviews) - Tracking Issues (1 reviews) ### 21. [MangoApps](https://www.g2.com/products/mangoapps/reviews) MangoApps is a leading intranet platform and employee hub that brings together your people, knowledge, tools, and AI in one secure, unified digital workplace. Whether you’re managing desk-based teams, frontline employees, or a mix of both, MangoApps replaces disconnected apps and outdated systems with a single source of truth—accessible anytime, anywhere, on any device. The platform combines a modern intranet, a frontline employee app, and an AI-powered knowledge experience to make work simpler, faster, and more connected. Employees can find information instantly, collaborate in real time, complete training, manage tasks, and engage with company culture—all in one place. Trusted by global brands across retail, healthcare, finance, manufacturing, and more, MangoApps helps organizations boost employee communication, strengthen employee engagement, and create a better overall employee experience. By reducing app overload and bridging the digital divide, MangoApps empowers every worker to focus on what matters most—getting work done. Key Highlights: - AI-powered search and chat for accurate, role-based answers - Mobile-first experience for frontline employee engagement - Streamlined communication and collaboration tools - Enterprise-grade security (HITRUST, ISO 27001, SOC 2 Type II) - Proven adoption rates of 90%+ in companies from 300 to 300,000+ employees Why Choose MangoApps? Organizations choose MangoApps because it delivers a digital workplace that works for everyone—desk, remote, and frontline employees alike. Instead of juggling multiple tools for intranet, chat, file sharing, training, and workflows, MangoApps gives you one integrated platform that’s easy to use, highly secure, and built for enterprise scale. With MangoApps, you can: - Centralize communications so every announcement, update, and resource is seen - Drive measurable gains in employee engagement with personalized, targeted content - Give frontline employees mobile access to schedules, tasks, and training in real time -Connect AI to your company’s knowledge for instant, reliable answers - Scale effortlessly from hundreds to hundreds of thousands of employees without losing performance or usability From replacing outdated intranets to creating a mobile-first employee communication platform, MangoApps is the employee experience solution that grows with your organization. It’s not just software—it’s a smarter way to connect people, knowledge, and work. **Average Rating:** 4.2/5.0 **Total Reviews:** 118 **User Satisfaction Scores:** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [MangoApps](https://www.g2.com/sellers/mangoapps) - **Year Founded:** 2008 - **HQ Location:** Issaquah, WA - **Twitter:** @mangoappsinc (1,278 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/83913/ (171 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Project Manager - **Top Industries:** Hospital & Health Care, Information Technology and Services - **Company Size:** 57% Mid-Market, 22% Enterprise #### Pros & Cons **Pros:** - Ease of Use (4 reviews) - Intuitive (4 reviews) - Features (3 reviews) - Team Collaboration (3 reviews) - Collaboration (2 reviews) **Cons:** - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Usability (1 reviews) - Confusion (1 reviews) - Difficult Learning (1 reviews) ### 22. [Azumuta](https://www.g2.com/products/azumuta/reviews) Azumuta offers software solutions to augment the skills of the connected workforce. The platform assist manufacturing companies by driving performance, enabling factory workers to learn, solving in-line quality issues, and offer information progressively on the factory floor. Azumuta’s software connects operators, supervisors and managers to every single manufacturing aspect, and supports a culture of constant improvement. Azumuta is a modular online platform that helps people in a factory environment to increase productivity and quality of production by better communication and technological support. Azumuta’s software modules include the following: - Digital Work Instructions - Quality Assurance - Skills Matrix & Training - Audits & Digital Checklist - Continuous Improvement / CAPA **Average Rating:** 4.8/5.0 **Total Reviews:** 14 **User Satisfaction Scores:** - **Q & A:** 8.9/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Azumuta](https://www.g2.com/sellers/azumuta) - **Year Founded:** 2013 - **HQ Location:** Gent, BE - **Twitter:** @Azumuta (61 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/azumuta/ (35 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Small-Business, 43% Mid-Market ### 23. [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) ProProfs Knowledge Base Software is a powerful tool used to create a private and public knowledge base for employees and customers, respectively. It helps in reducing customer tickets, improving internal team collaboration, streamlining business processes, and improving customer service. By providing centralized access to information across multiple devices and browsers, ProProfs ensures that information-gathering gets simple and seamless for both employees and customers. The software supports 70+ languages that help in catering to an audience that’s spread across the globe. It is easy-to-use and offers various features right from editing content to branding and customizing it. Here are the main features:\> Online text editor, Contextual help, Roles and permissions, Conditional content rules, Branding and customization, 600+ fonts & themes, Integrate with other tools, Collaborate anywhere and anytime, **Average Rating:** 4.6/5.0 **Total Reviews:** 30 **User Satisfaction Scores:** - **Q & A:** 9.3/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs) - **Year Founded:** 2009 - **HQ Location:** Los Angeles, CA - **Twitter:** @ProProfs (4,744 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9492925/ (215 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Small-Business, 47% Mid-Market ### 24. [FuseBase](https://www.g2.com/products/fusebase/reviews) FUSEBASE – THE AI-POWERED WORKSPACE & AGENT PLATFORM FOR MODERN TEAMS FuseBase is the next-gen AI-powered workspace and agent platform designed to help growing companies automate work, unlock productivity, and deliver standout experiences to clients, partners, and employees. WHAT SETS FUSEBASE APART: - Workspaces that Work, Agents that Do: Create branded, secure workspaces for clients, partners, or internal teams—embed custom AI Agents to automate onboarding, support, project tracking, compliance, and more. - AI Agents Anywhere: Spin up AI Agents for Sales, Support, HR, or Finance in under a minute—deploy them inside workspaces, your browser, or via workflow automations. - Drag-and-Drop Workspace Builder: No-code customization for client, partner, and deal room workspaces—integrated with 2000+ apps. - Unified Collaboration: Real-time editing, secure document sharing, mutual action plans, and AI-assisted knowledge bases in one platform. - Browser Extension & Automation Hub: Access AI Agents and workflows directly from your browser or automate tasks across apps. KEY USE CASES & OUTCOMES: - Sales & Deal Rooms: Accelerate deal cycles with AI-powered workspaces, proposal generation, and instant engagement analytics. - Client & Partner Workspaces: Deliver 24/7 support, automate onboarding, and centralize resources. - Internal Collaboration: Secure workspaces and always-available departmental AI assistants. **Average Rating:** 4.7/5.0 **Total Reviews:** 103 **User Satisfaction Scores:** - **Q & A:** 9.5/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Nimbus Web Inc](https://www.g2.com/sellers/nimbus-web-inc) - **Year Founded:** 2014 - **HQ Location:** Cleveland, ohio - **Twitter:** @nimbuswebinc (2,795 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nimbus-web-inc/ (27 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 82% Small-Business, 15% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (29 reviews) - Organization (20 reviews) - Team Collaboration (20 reviews) - Centralization (18 reviews) - Client Management (17 reviews) **Cons:** - Learning Curve (4 reviews) - Software Bugs (4 reviews) - Integration Issues (3 reviews) - Missing Features (3 reviews) - Performance Issues (3 reviews) ### 25. [Epsilon3](https://www.g2.com/products/epsilon3/reviews) Epsilon3 is the first AI-powered procedure and resource management tool designed for teams that engineer, build, test, and operate advanced products and systems. ✔ Standardize & Optimize Processes Our interoperable procedure execution system replaces inefficient checklists managed with paper, spreadsheets, docs, and outdated planning tools. Automatically track every step to ensure quality, consistency, and traceability. ✔ Fuel Rapid Iteration & Innovation Built-in version control, conditional workflows, and real-time data synchronization keep stakeholders on the same page. Enable continuous improvement and quick, data-driven decisions to stay far ahead of the competition. ✔ Streamline & Scale Operations Securely integrate siloed systems and automate repetitive, error-prone tasks to boost productivity and prevent delays. Simplify training, reduce costs, and maintain efficiency as your operations expand to meet demand. Epsilon3 is trusted by industry leaders like NASA, Blue Origin, Firefly Aerospace, Sierra Space, Redwire, Shift4, AeroVironment, Commonwealth Fusion Systems, and other commercial and government organizations. The company and platform were built by engineering leaders from SpaceX, NASA, and Google. Learn how: https://www.epsilon3.io/ **Average Rating:** 4.2/5.0 **Total Reviews:** 259 **User Satisfaction Scores:** - **Q & A:** 8.0/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Epsilon3](https://www.g2.com/sellers/epsilon3) - **Company Website:** https://epsilon3.io - **Year Founded:** 2021 - **HQ Location:** Los Angeles, California - **Twitter:** @Epsilon3Inc (1,052 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/epsilon3inc (32 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Customer Service Representative - **Top Industries:** Aviation & Aerospace, Financial Services - **Company Size:** 43% Mid-Market, 40% Enterprise #### Pros & Cons **Pros:** - Ease of Use (80 reviews) - Procedure Management (42 reviews) - Features (30 reviews) - Efficiency (27 reviews) - Efficiency Improvement (24 reviews) **Cons:** - Learning Curve (35 reviews) - Complexity (33 reviews) - Confusing Procedures (29 reviews) - Complex Procedures (27 reviews) - Confusion (24 reviews) ## Parent Category [Content Management Systems](https://www.g2.com/categories/content-management) --- ## Buyer Guide ### What You Should Know About Knowledge Management Software ### What is Knowledge Management Software? Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more. These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors. Key Benefits of Knowledge Management Software - Easily organize large volumes of various data types - Access advanced insight, knowledge, and experience over time regardless of role - Encourage collaboration through accessibility of information - Give or strengthen structure of standard processes - Increase communication among disparate departments - Retain company knowledge after specific intelligence has moved on - Provide a self-service knowledge base for users of a product or service ### Why Use Knowledge Management Software? Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers. **Retain Information —** Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays. In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization. **Efficiency —** Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution. Users can upload documents and files to the knowledge management solution straight from their [file storage](https://www.g2.com/categories/file-storage-and-sharing) or [digital asset management](https://www.g2.com/categories/digital-asset-management) accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually. Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference. **Customer Service —** An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic. **Task Management —** Knowledge management tools help users figure out _how_ to reach goals, and some do so with specific [task management features](https://www.g2.com/categories/task-management). Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require. ### Who Uses Knowledge Management Software? Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases. **Onboarding Employees —** Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later. **Veteran Employees —** Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference. **Customers —** Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind. ### Kinds of Knowledge Management Software Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content. **Internal Knowledge Base —** The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information. **External Knowledge Base —** External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways. **Hybrid Knowledge Base —** While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application. ### Knowledge Management Software Features **Q and A —** Provides forums where employees of various levels can share expertise and processes. **Searchable —** Incorporates a search bar to help navigate users to appropriate content. **Public vs Private —** Offers the choice to make a conversation private between specified contributors or open to the public. **File Viewing —** Stores and readies various file types for viewing. **Tagging —** Allows users to tag one another in file data or comments for easier search and referencing. **Upload —** Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing. **Link Sharing —** Lets users direct one another via customized links, foregoing a lengthy search process. **Comments —** Allows users to leave notes or comments on various file types for eventual reference. ### Software and Services Related to Knowledge Management Software **Business Content Management —** [Business content management software](https://www.g2.com/categories/business-content-management) will often integrate with knowledge management systems, allowing users to pull documents or assets from a BCM and attach the documentation in the knowledge base. This creates a fluid process of knowledge gathering and document acquisition for employees. **Enterprise Content Management —** [Enterprise content management (ECM) software](https://www.g2.com/categories/enterprise-content-management-ecm) integrates with knowledge management systems in the same way that business content management software does. Knowledge management tools will allows users to link back to or attach content from an ECM so documents mentioned in the knowledge base can be quickly pulled up. **Customer Self-Service —** Some [customer self-service software](https://www.g2.com/categories/customer-self-service) include the same features of a knowledge management system. Customer self-service tools are more varied, but many knowledge management tools geared toward external uses will also be labeled customer self-service.