SAP Cloud for Customer Reviews & Product Details

SAP Cloud for Customer Overview

What is SAP Cloud for Customer?

Enable sales teams to spend more time in front of customers, empowered with intelligent recommendations to help win deals. The SAP Cloud for Customer solution helps you manage day-to-day sales contacts efficiently by sending and receiving signals between front- and back-office solutions and providing a single view of the customer .

SAP Cloud for Customer Details
Product Description

CRM cloud sales application.


Seller Details
Seller
SAP
Ownership
NYSE:SAP
Company Website
Phone
+1 (800) 872-1727
Year Founded
1972
HQ Location
Walldorf, Germany
Total Revenue (USD mm)
$27,553
Twitter
@SAP
278,305 Twitter followers
LinkedIn® Page
www.linkedin.com
115,632 employees on LinkedIn®
Description

Our business analytics solutions close the gap between transactions, data preparation, analysis, and action, so you can make more informed decisions.


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SAP Cloud for Customer Reviews

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SAP Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Configuration is pretty cool and customisation can be easily done. Many things can be achieved via business rules and workflows. Instead of going for development. SAP had provided a great product. Very easy to integrate with other systems. Review collected by and hosted on G2.com.

What do you dislike?

Nothing much to be disliked about the product. New releases and the bug fixes takes time. In case if any new feature to be added need to raise to SCN and then have to wait for the majority of people to want it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I strongly Recommended cloud for customer if you are integrating multiple systems and it is available on subscription basis for the users. Customer requirements can be achieved via developing thee custom functionality Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All the master data creation and replication to the back systems are very flexible. Reports are the area where we realize the ease of the product apart from the hundreds of standard reports we can even go for custom reports. Creation of data sources to achieve the requirements made easy. Dashboards publishing, service cloud where in the time tracking, visit monitoring and many more. Review collected by and hosted on G2.com.

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sap fiori/ui5 developer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

security purpose all are right in sap cloud and many times I required less time to fetch a record in the backend so probably its best for us. Easy implementation and integration with other SAP tools and main ERP applications. Also, has great compatibility with marketing and eCommerce. Supports multiple country codes in the same tenant. Integration with SAP Cloud Analytics is great. You don’t have to worry about IT infrastructure. You only pay as per the user subscription. Performance and security managed by the vendor. You just need a browser to log in and run your business.24/7 support is available. You can utilize your part of your IT staff in other projects.It helps customers manage the day to day sales contacts efficiently. Review collected by and hosted on G2.com.

What do you dislike?

there are no dislikes for sap cloud because it's always best. Extension capability is limited, Performance is not up to industry standards. API integration is not great, API documentation and extension studio is very poor. If the feature is not available in the cloud then you need to raise it to SCN and if 10-15 people up-vote it then only it will available in the next update or depends. Hard to integrate with existing non sap based software. and one more It is the mindset of some customers that sales for a customer used by small scale businesses and they lose the data if their business on the cloud. Security and authority could be a concern. Also the price. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

use of the sap cloud is always best than other clouds because it is always beneficial to us. Considering the hardware and maintenance involved in owning on-premise. It is wise now to switch to cloud-based solutions. they help customers manage the day to day sales contacts efficiently. Just need to login to the browser to manage your business.24/7 support availability. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I got fewer issues when I am using the same. and if get then it requires less time to solve it and security purpose it's always best. Review collected by and hosted on G2.com.

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Open Discussions in SAP Cloud for Customer
Independent Consultant - Software Engineer & DevOps
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Easy implementation and integration with other SAP tools and main ERP applications. Also, has great compatibility with marketing and eCommerce. Supports multiple country codes in the same tenant. Integration with SAP Cloud Analytics is great. Review collected by and hosted on G2.com.

What do you dislike?

Extension capability is limited, Performance is not up to industry standards. API integration is not great, API documentation and extension studio is very poor Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure to hire an expert C4C consultancy and that they can implement the right way as you expect. It is important to have a roadmap of how you would use the application and future extension scenarios. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

C4C is used for the Lead maturity into customer and constant follow-up and account grooming, maintenance. So far all implementations have been good. Nothing major to complain about or praise. The on-field users' feature set is good. The mobile app is functional. Review collected by and hosted on G2.com.

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SAP Technical Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

1. Very easy to integrate with other cloud system.

2.ABSL language is easy to write codes.

3. Quarterly update Review collected by and hosted on G2.com.

What do you dislike?

If feature is not available in cloud then you need to raise it to SCN and if 10-15 people up-vote it then only it will available in next update or depends. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want to integrate with most SAP System then SAP cloud for customer is easy to implement And you can easily use S4/HANA for your database. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Currently I am working on implementation project.

Our cloud is connected to many system like ask HR S4/HANA, SAP marketing Cloud, Dynamics 365 and many more.

Best part is integration is easy to track by web service monitoring. Review collected by and hosted on G2.com.

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CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the UI and the way the product is continuously evolving to meet new business requirements and innovation. Review collected by and hosted on G2.com.

What do you dislike?

The rate in which improvements to basic functionality are being addressed by SAP Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think about your wider CX strategy before deploying this solution as this only one of many cloud solutions which belong to the SAP CX suite. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are moving all our European Sales, Service and Marketing operations over to SAP Cloud products as part of our wider CX strategy and roadmaps. Moving to a central more standard platform in order to support streamlining of our business processes and operations. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Web-based CRM

Cheaper when compared to salesforce

Prepackaged integration with SAP ERP

The biggest benefit from a business process perspective is the entire Inquiry to Order process is seamless which helps business to track all events right from the Prospect to the point of converting the prospect to a revenue-generating customer Review collected by and hosted on G2.com.

What do you dislike?

Not easy to Customize. Requires Development effort and additional cost

Support team - Delayed responses. Very difficult to get the desired results

Not Integrated with the campaign tool, Linkedin etc.

Mobile App is not user friendly.

Outlook Integration – Often hangs up and get disabled

Automatic data back up is not available in C4C Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have effectively built the sales process with few customizations. But it takes a longer time to get the desired results. Review collected by and hosted on G2.com.

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IU
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Integration with other system like SAP ERP, Self Service Portal Review collected by and hosted on G2.com.

What do you dislike?

We can't extend or enhance the SAP standard functionality if SAP has not offered while working with SAP standard object. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would like to highly recommended to all the Prospects, as its a SAP product with grate trust, SAP C4C offered easy to use integration with any application which are developed an any different platforms. Available on subscription basis as well as via customization easily achieve the customer requirement without putting a lot of efforts via developing the custom functionality. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being a developer working with client requirement via enhancing SAP standard object or via developing the custom functionality.

Getting excel on C4C SDK in each areas like Web Services, Mashups, ABAP, BODL and UI designer area. Review collected by and hosted on G2.com.

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Technical Consultant II
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like the web serviceessage monitoring screen where we can troubleshoot the integration issues. Review collected by and hosted on G2.com.

What do you dislike?

I don't like that UI is changed every few years because as a developer, I need to learn UI configuration again. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Since it has its own iPad and Android app, seller can create opportunity from his place of convenience. Review collected by and hosted on G2.com.

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SAP ABAP HANA Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

You don’t have to worry about IT infrastructure.

You only pay as per the user subscription.

Performance and security managed by vendor.

You just need a browser to login and run your business.

24/7 support available .

You can utilize your part of your IT staff in other projects. Review collected by and hosted on G2.com.

What do you dislike?

Customer has no option but to upgrade.

Difficulty in integrating their existing on premise software.

Privacy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cloud for Customer system that is integrated with a SAP ECC system.

Benefits we have realized that we have done fine tune activity by implementing the solution. It is similar to customizing in SAP CRM on premise. Review collected by and hosted on G2.com.

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EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Inbuilt Analytics feature , easy search engine Review collected by and hosted on G2.com.

What do you dislike?

GUI , integratation functionalities / capabilities Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please work on the GUI options make it more simpler and easy to navigate Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our Sales force is using cloud for customer to manage their day today operations. We have got tremendous value from C4C as we have all the customer profile handy with us for faster decision making Review collected by and hosted on G2.com.

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CA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The product is very user friendly and it is developed in such a way... eveything will be in your plate and you have to choose which one you want to eat while having your food Review collected by and hosted on G2.com.

What do you dislike?

there is nothing to dislike. I like the product a lot Review collected by and hosted on G2.com.

Recommendations to others considering the product:

all the time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There is no customization compare to the ECC and CRM, limited team like one function and 2 technical people will handle this Review collected by and hosted on G2.com.

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WFH assignments SAP and owning a business UdaySoft
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Reduced implementation and migration time. No hardware cost and maintenance. Review collected by and hosted on G2.com.

What do you dislike?

The security and authority could be a concern. Also the price. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Considering the hardware and maintenance involved in owning on premise.. It is wise now to switch to cloud based solutions.. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is very responsive fast and it is reliable. Review collected by and hosted on G2.com.

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SAP ABAP / Fiori Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It helps customers manage day to day sales contacts efficiently.

Just need to login on browser to manage your business.

24/7 support availability. Review collected by and hosted on G2.com.

What do you dislike?

Hard to integrate with existing non sap based software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You dont need to worry about infrastructure while using this solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Performance and security is managed by vendors. This solution provide customers a flexible, reliable, efficent and secure way to run their businesses. Review collected by and hosted on G2.com.

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SAP CX Functional Architect Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It’s fiori UI which is user friendly and can be personalised for the individual. Also the mobile extended app Review collected by and hosted on G2.com.

What do you dislike?

Integration with non sap single sign on like ADFS didnt really go well Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mostly sales problem where customer find it difficult to maintain the data Review collected by and hosted on G2.com.

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SAP C/4 HANA Recruiter
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

SAP continuously adding new modern features. Review collected by and hosted on G2.com.

What do you dislike?

The performance might be better. To slow if there are a lot of data. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is the best crm in nowadays. If your landscape consist of SAP ECC and CRM onprem C4C is the best platform to use for cloud sales. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sales and Service processes. Sales increases. Review collected by and hosted on G2.com.

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Senior SAP CRM/C4C Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Every quarterly release available having new functionality Review collected by and hosted on G2.com.

What do you dislike?

It is mindset of some customer that sales for customer used by small scale business and they loss the data if they their business on cloud Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is very effective software for your business to growth Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sap team is directly interact with consultant to check and fixes these issues Review collected by and hosted on G2.com.

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C4 Hana Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the user friendliness and and sales data can be literally well kept. Review collected by and hosted on G2.com.

What do you dislike?

More options for date related configurations should be made availableand Resource SCheduler functionality should be improved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

SAP C4C is s user friendly tool and has many options how you would want your system to configured Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My sales data is intact.My cycle of customer maintenance is good is system and is well integrated Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

UI is very intuitive and user friendly and development is very quick Review collected by and hosted on G2.com.

What do you dislike?

Sdk development requires more maturity and options like an abap or eclipse development environment Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Overall good use experience Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

all c4c solutions are now on cloud and issues like in opportunity and service request can be handled more easily now. This includes its benefits Review collected by and hosted on G2.com.

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UM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The software is easy to understand and work upon. As more and more customer feedback is coming up, SAP is inculcating all requirements in the cloud for customer. Review collected by and hosted on G2.com.

What do you dislike?

Wish more updates were launched frequently Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a good product for companies which have SKU based business Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Pre sales monitoring

2. Lead generation

3. Opportunity realization

4. Service tickets Review collected by and hosted on G2.com.

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CI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Customer Engagement excellence

Easy reach and connect - Seamless connectivity, reduced unnecessary interface.

Automated Business process that gives easy 360 degree views with customer interaction.

Large Data Processing. Review collected by and hosted on G2.com.

What do you dislike?

Cross platform interactions needs improvement.

Existing applications also needs to moved to cloud add to cost. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy Reach and interactions. Review collected by and hosted on G2.com.

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CM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It suits for all the business which needs or uses extensive sales process. Review collected by and hosted on G2.com.

What do you dislike?

C4C sales does'nt support huge enhancements as you can do in Sap CRM Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There are multiple benfits as follows:

1. Easy way to handle the solution

2. Integration to Sap and Non Sap solutions as well. Review collected by and hosted on G2.com.

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CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

SAP Cloud Platform is a very good tool to develop and implement applications with a very modern infrastructure, lot of built in functionality is available Review collected by and hosted on G2.com.

What do you dislike?

Nothing specific , it’s a wonderful offering from SAP Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommended as it’s providing lot of built in functionality and reports Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

this service is very comfortable and high performance.also several useful reports we can generate Review collected by and hosted on G2.com.

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CU
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It's user interface and it's look and feel Review collected by and hosted on G2.com.

What do you dislike?

Developer should have more flexibility enhance the product Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Yes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am implementing it for my customer as a customer service frontend. It's really fast and user friendly. Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Multi-channel capability to utilise the tool to integrate to Sap and non sap platform with less customization. Review collected by and hosted on G2.com.

What do you dislike?

Taking time to release important features Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best on the market with multiple choice of integration with cloud and onprem application Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Maximimizing the Customer generations and satisfaction for post sales service Review collected by and hosted on G2.com.

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AU
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

SAAS service and many pre-defined functionalities were already available and less customisation required Review collected by and hosted on G2.com.

What do you dislike?

Nothing we can maintain it from infra side and it completely depends on SAP on outages Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have migrated from old CRM to C4C and we have solved the slowness part and we have not seen many issues from Customer services regarding slowness and all. Review collected by and hosted on G2.com.

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