Best Online Reputation Management Software

How Many Online Reputation Management Software Products Does G2 Track?

Total Products under this Category: 585

Category Stats (Nov 2026)

  • Average Rating: 4.54/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Marketing 360 (+0.65%) - Among all products in this category, Marketing 360 recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Online Reputation Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 115,000+ Authentic Reviews
  • 585+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Online Reputation Management Software

G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, SOCi, Reputation, G2 Marketing Solutions, Yext, Okendo, Experience.com, and ReputationStacker.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=g2&focus%5B%5D=yext&focus%5B%5D=okendo&focus%5B%5D=experience-com&focus%5B%5D=reputationstacker)

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,189

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.3/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.4/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.6/10 (Category avg: 8.3/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    1,477 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Owner
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 46% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, making everyday tasks simple to learn and use.
  • Users value the responsive, helpful support team for quickly answering questions and assisting with their needs.
  • Users value straightforward messaging tools for quickly connecting with customers and keeping conversations organized.
  • Users like how automation streamlines recurring tasks and reduces manual work, saving time for their teams.
  • Users like how easy review requests help them collect more customer reviews.
Cons
  • Users find navigation unintuitive and clunky, with features and settings sometimes difficult to locate.
  • Users find the pricing high for the value, with costs limiting access for smaller teams and multi-location businesses.
  • Users report limited integrations, difficult setup, and connections that sometimes fail or break.
  • Users report platform glitches, bugs, freezes, and occasional downtime that disrupt use.
  • Users report slow support responses and difficulty reaching someone who can resolve issues.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

SOCi

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data.

Average Rating: 4.5/5.0

Total Reviews: 4,855

How Do G2 Users Rate SOCi?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Customer Feedback: 8.7/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.6/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.4/10 (Category avg: 8.3/10)

Who Is the Company Behind SOCi?

  • Seller: SOCi
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Diego, California
  • LinkedIn® Page: www.linkedin.com
    625 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Property Manager
  • Top Industries: Real Estate, Marketing and Advertising
  • Company Size: 51% Small, 29% Medium

What Do G2 Reviewers Say About SOCi?

AI-generated summary from verified user reviews

Pros
  • Users find SOCi's ease of use invaluable for efficiently managing and scheduling social media posts across platforms.
  • Users appreciate the ease of scheduling posts on multiple platforms, simplifying social media management significantly.
  • Users love the ease of scheduling posts across platforms, enhancing their marketing efficiency and organization.
  • Users value the centralized management of SOCi, finding it easy to track and manage all social media accounts.
  • Users love the convenience of scheduling posts across multiple platforms, streamlining social media management effectively.
Cons
  • Users find the missing features in SOCi, such as centralized filtering and tagging, quite frustrating and limiting.
  • Users express frustration with posting issues in SOCi, such as image size limits and slow loading times.
  • Users are frustrated with limited features, including inability to tag users and issues with scheduling posts.
  • Users find the learning curve steep due to slow training classes and a need for more efficient communication.
  • Users find that improvement is needed in training speed and home screen organization for better efficiency.

What Are Recent G2 Reviews of SOCi?

Reputation

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.

Average Rating: 4.5/5.0

Total Reviews: 2,407

How Do G2 Users Rate Reputation?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.0/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.5/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.6/10 (Category avg: 8.3/10)

Who Is the Company Behind Reputation?

  • Seller: Reputation
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Ramon, CA
  • LinkedIn® Page: www.linkedin.com
    685 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Community Manager, Property Manager
  • Top Industries: Automotive, Real Estate
  • Company Size: 46% Medium, 29% Small

What Do G2 Reviewers Say About Reputation?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Reputation beneficial, especially with customizable templates and responsive support.
  • Users appreciate the effortless review management of Reputation, enjoying its comprehensive features and valuable reporting tools.
  • Users value the responsive customer service and features that enhance the management of their properties effectively.
  • Users appreciate the centralized reviews feature, enabling effortless management of customer feedback across various platforms.
  • Users value the centralized reputation management of Reputation, effectively tracking reviews across multiple platforms.
Cons
  • Users feel there is a need for a more robust leaderboard and improved interface to enhance the reputation management experience.
  • Users desire a more robust leaderboard and express concern over confusing tab visibility affecting the overall experience.
  • Users find the missing features in Reputation limit usability, craving enhancements like a robust leaderboard and tailored insights.
  • Users report occasional bugs like response duplication on the dashboard, impacting the overall user experience.
  • Users find it challenging due to reporting lags that hinder effective review navigation and overall usability.

What Are Recent G2 Reviews of Reputation?

What Are G2 Users Discussing About Reputation?

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Yext

Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains.

Average Rating: 4.4/5.0

Total Reviews: 1,097

How Do G2 Users Rate Yext?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Customer Feedback: 8.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.7/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 7.6/10 (Category avg: 8.3/10)

Who Is the Company Behind Yext?

  • Seller: Yext
  • Company Website:
  • Year Founded: 2006
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    2,427 employees on LinkedIn®
  • Ownership: NYSE: YEXT

Who Uses This Product?

  • Who Uses This: Marketing Manager, Digital Marketing Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 38% Large, 30% Medium

What Do G2 Reviewers Say About Yext?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Yext, benefiting from streamlined management and excellent support services.
  • Users find Yext to be easy to use with excellent support, streamlining their listing management tasks effectively.
  • Users value the centralized management of Yext, enabling efficient updates and consistent information across multiple locations.
  • Users appreciate the great support team of Yext, which allows them to prioritize other tasks efficiently.
  • Users value Yext's centralized management of listings and reviews, enhancing efficiency and consistency across multiple locations.
Cons
  • Users find the complex usability of Yext frustrating, particularly when managing and duplicating posts across locations.
  • Users note a challenging learning curve when adapting to Yext's features, despite helpful support and documentation.
  • Users find the difficult learning process in Yext challenging, suggesting improvements in onboarding and training resources.
  • Users find the difficult navigation of Yext's website interface leads to confusion and slows down updates.
  • Users note the limited features of Yext, such as no LinkedIn page management and the inability to duplicate posts easily.

What Are Recent G2 Reviews of Yext?

What Are G2 Users Discussing About Yext?

G2 Marketing Solutions

G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business.

Average Rating: 4.6/5.0

Total Reviews: 5,536

How Do G2 Users Rate G2 Marketing Solutions?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.1/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.0/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.7/10 (Category avg: 8.3/10)

Who Is the Company Behind G2 Marketing Solutions?

  • Seller: G2
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Chicago, USA
  • LinkedIn® Page: www.linkedin.com
    1,689 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 43% Small, 37% Medium

What Do G2 Reviewers Say About G2 Marketing Solutions?

AI-generated summary from verified user reviews

Pros
  • Users find G2 Marketing Solutions easy to use now, benefiting from AI-driven features and efficient audience targeting.
  • Users value the authenticity of G2 Marketing Solutions, benefiting from reliable reviews and insights for informed decisions.
  • Users love the detailed and honest feedback from verified customers on G2 Marketing Solutions, enhancing their decision-making.
  • Users appreciate the targeted audience building feature in G2, enhancing engagement and marketing effectiveness effortlessly.
  • Users value the authentic feedback from G2 Marketing Solutions, enabling informed decisions with clear and reliable reviews.
Cons
  • Users note the need for improvement in AI integration and user clarity regarding G2 Marketing Solutions' functionalities.
  • Users experience biased reviews on G2 Marketing Solutions, hindering access to unique insights and feedback on submissions.
  • Users experience lack of clarity in the admin section, often feeling overwhelmed by numerous similar options.
  • Users find the time consumption significant due to reliance on G2 for campaign and profile updates.
  • Users experience confusion regarding the admin section, causing hesitation and concern over activating unintended features.

What Are Recent G2 Reviews of G2 Marketing Solutions?

What Are G2 Users Discussing About G2 Marketing Solutions?

Okendo

Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 19,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage.

Average Rating: 4.7/5.0

Total Reviews: 516

How Do G2 Users Rate Okendo?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.5/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 4.9/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 7.7/10 (Category avg: 8.3/10)

Who Is the Company Behind Okendo?

  • Seller: Okendo
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Sydney, Australia
  • LinkedIn® Page: www.linkedin.com
    158 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, CEO
  • Top Industries: Retail, Consumer Goods
  • Company Size: 70% Small, 19% Medium

What Do G2 Reviewers Say About Okendo?

AI-generated summary from verified user reviews

Pros
  • Users find Okendo's ease of use beneficial, making setup and integration seamless with Shopify's functionalities.
  • Users commend Okendo's exceptional customer support, appreciating the quick responses and helpful resources throughout their experience.
  • Users value the seamless Shopify integration of Okendo, enhancing brand flexibility and user experience effectively.
  • Users appreciate Okendo's seamless Shopify integration, powerful segmentation, and exceptional customer service enhancing their overall experience.
  • Users find the easy setup of Okendo extremely helpful, allowing for a quick and straightforward implementation process.
Cons
  • Users feel the limited customization options in Okendo restrict design flexibility and analytical depth for better decision-making.
  • Users express frustration over missing features in Okendo, limiting automation and user experience during multi-store management.
  • Users wish Okendo's pricing were a little cheaper, even though they find it competitive and fair.
  • Users find a lack of customization in Okendo, affecting their branding and overall user experience.
  • Users experience usage difficulties with Okendo, citing a complex interface and limitations in automation and multi-store management.

What Are Recent G2 Reviews of Okendo?

What Are G2 Users Discussing About Okendo?

ReputationStacker

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • AI Insights Chat → Instant Business Answers: Allows you to use a conversational, chat-like assistant to instantly query your feedback database and extract deep, actionable trends from customer reviews. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses secure, role-based permissions, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

Average Rating: 4.9/5.0

Total Reviews: 158

How Do G2 Users Rate ReputationStacker?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.9/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 10.0/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.9/10 (Category avg: 8.3/10)

Who Is the Company Behind ReputationStacker?

Who Uses This Product?

  • Who Uses This: Manager, Marketing Director
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 56% Small, 35% Medium

What Do G2 Reviewers Say About ReputationStacker?

AI-generated summary from verified user reviews

Pros
  • Users find ReputationStacker to be extremely easy to use, simplifying online reputation management across multiple locations.
  • Users love the easy online reputation management with ReputationStacker, seamlessly boosting Google reviews for their business.
  • Users find it easy to manage online reputation with efficient review collection and excellent support from ReputationStacker.
  • Users value the automation of review requests with ReputationStacker, enhancing efficiency and simplifying management across locations.
  • Users value the easy setup of ReputationStacker, simplifying online reputation management and enhancing review collection efficiency.
Cons
  • Users face connection issues with ReputationStacker initially, but commend the excellent onboarding support provided.
  • Users find the difficult learning curve in combining multiple filtering options can be quite confusing without better documentation.
  • Users find the expensive costs for exceeding text message limits to be a significant drawback of ReputationStacker.
  • Users find the filtering options confusing when multiple conditions are combined, lacking sufficient documentation or guidance.
  • Users enjoy the filtering capabilities but face limitations when combining multiple filtering options, leading to confusion.

What Are Recent G2 Reviews of ReputationStacker?

What Are G2 Users Discussing About ReputationStacker?

Experience.com

Experience.com is an Experience Management Platform that helps organizations turn customer and employee feedback into stronger experiences, greater trust, and greater visibility. Experience.com connects Customer Experience (CX), Employee Experience (EX), reputation, online visibility, and AI Visibility in one platform. Organizations can collect and analyze feedback, manage reviews and reputation, publish content and social updates, maintain accurate business information, and strengthen how their brand appears across search and AI-powered discovery. For multi-location organizations and enterprises, the Experience Management Platform (XMP) provides centralized experience management, reputation, campaigns, analytics, governance, and visibility across locations and teams. For professionals and individual locations, the Search Rank Platform (SRP) helps build a stronger digital presence through reviews, business information, content, engagement, and other search signals. As customer discovery increasingly moves beyond traditional search, Experience.com also helps organizations build AI Visibility. AI-powered tools help businesses create authoritative content, demonstrate expertise, maintain accurate digital information, and strengthen the signals that AI systems use to understand, trust, and surface a business. Rather than managing feedback, reviews, search presence, and reputation through disconnected point solutions, Experience.com brings these capabilities together. The platform helps organizations connect the experience they create with the reputation they earn and the visibility they gain. Experience.com helps organizations capture feedback, understand what it means, build trust, and get found where customers are looking.

Average Rating: 4.8/5.0

Total Reviews: 418

How Do G2 Users Rate Experience.com?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.9/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Experience.com?

  • Seller: Experience.com
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Ramon, California
  • LinkedIn® Page: www.linkedin.com
    273 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Branch Manager, Loan Officer
  • Top Industries: Financial Services, Real Estate
  • Company Size: 40% Medium, 33% Small

What Do G2 Reviewers Say About Experience.com?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Experience.com, finding it simple to navigate and set up.
  • Users appreciate the fact-based reviews on Experience.com, enhancing visibility and reputation for mortgage lenders.
  • Users value the personalized customer support from Experience.com, enhancing their overall experience with dedicated representatives.
  • Users appreciate the seamless integration of Experience.com, enhancing their ability to manage reviews effortlessly across platforms.
  • Users value the fact-based feedback of Experience.com, enhancing their visibility and marketing as mortgage lenders.
Cons
  • Users find it frustrating with the linking issues impacting connection to reviews and overwhelming review requests on Experience.com.
  • Users feel there's a lack of guidance for improving rank scores and specific item identification in analytics.
  • Users express concerns about missing features for Facebook connectivity and website analytics clarity in Experience.com.
  • Users find the social media integration lacking, wishing for more efficient connections across platforms and flexibility.
  • Users face connection issues with Experience.com, struggling to link accounts and receive timely updates.

What Are Recent G2 Reviews of Experience.com?

What Are G2 Users Discussing About Experience.com?

Podium

Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database. Used by over 6,000 auto dealerships, Jerry, our AI employee, drives revenue through Sales AI, Service AI and Voice AI for fixed ops, with direct integrations to Reynolds & Reynolds, VinSolutions, CDK, Tekion, Dealertrack, Dealervault, Dealersocket, X-time and every other major CRM, DMS and scheduling system Home Services: Podium is the AI Operating System for HVAC, plumbing, electrical, and garage door contractors: Podium FSM, scheduling, memberships, and payments all in one platform. Larry, our AI employee, answers every call, books jobs directly onto the dispatch board, and follows up until the invoice is paid. Aesthetics: Podium is the AI Operating System for aesthetics: Podium EMR, patient communications, and marketing all in one platform. Avery, our AI front desk, responds to every lead, books appointments directly onto your calendar, and handles after-hours inquiries. Retail: Podium is the AI-powered communication, reviews, and payments platform for furniture, appliance, jewelry, and mattress retailers. Podium's AI Employee responds to every lead in under 60 seconds, 24/7. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents for local business, and awarded #1 AI Agent for Business Operations by G2.

Average Rating: 4.5/5.0

Total Reviews: 2,077

How Do G2 Users Rate Podium?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.1/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.3/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.4/10 (Category avg: 8.3/10)

Who Is the Company Behind Podium?

  • Seller: Podium
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Lehi, UT
  • LinkedIn® Page: www.linkedin.com
    1,639 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, General Manager
  • Top Industries: Automotive, Retail
  • Company Size: 61% Small, 34% Medium

What Do G2 Reviewers Say About Podium?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Podium, benefiting from its straightforward interface and reliable customer support.
  • Users love the reliable features of Podium, enjoying easy access and seamless communication with customers anytime, anywhere.
  • Users love the easy communication with Podium, enabling quick customer interactions and effective follow-ups effortlessly.
  • Users appreciate the effective communication capabilities of Podium, enhancing customer interactions and service reliability.
  • Users value the convenience and reliability of Podium, enjoying seamless communication and excellent customer support.
Cons
  • Users highlight missing features in Podium, expressing frustration over limited options and unmet service promises.
  • Users experience significant messaging issues with Podium, including failed texts, poor phone quality, and unmet service expectations.
  • Users find the limited features of Podium restrict their experience, especially for smaller businesses needing more customization.
  • Users find Podium to be expensive, particularly challenging for small businesses struggling with high costs of entry.
  • Users report poor customer support from Podium, citing slow response times and a lack of follow-up on complaints.

What Are Recent G2 Reviews of Podium?

What Are G2 Users Discussing About Podium?

Liftify

More reviews. Better visibility. Be the name they call first. Liftify is the reputation platform for home services. Your customer decides before they ever call you. They search, they read reviews, they see what AI answers say about you, and they pick the company they believe will show up and do it right. Most of the trust you earn on the job never reaches that moment. Liftify closes that gap. We get you more reviews, from more completed jobs, at every location, month after month. That volume moves you up in search, into the map pack, and into AI answers, which is where the next customer already is. One example of what that looks like: a 22-location platform across five states grew review volume 93% over ten months, 3,447 more reviews than the prior year. Volume doubled in the first month, and every month beat the prior year's best. It works as one connected system. ReviewPro turns completed jobs into reviews, at scale, across every location. ExperiencePro, an add-on to ReviewPro, shows you what that feedback is telling you about the work. LoyaltyPro, in early access, turns customers you already won into repeat revenue. ConvertPro, in early access, turns visibility into booked jobs. Liftify Command Center gives owners and leadership one view of how every location, brand, or portfolio is performing. Built for HVAC, plumbing, roofing, painting, restoration, and more. Whether you run a single location and want to grow, a handful of trucks, a franchise system, or a multi-brand platform, the model is right-sized to your business. You are live in days, not months, and we handle the setup. Operations platforms like ServiceTitan run the business. Liftify is the trust layer that helps customers find you first and pick you. We work alongside your operations platform. Start with a 30-day pilot across up to five locations. No commitment to start. Priced to your business and scaled to each location's market. Be the one they choose. Trust, made visible.

Average Rating: 5.0/5.0

Total Reviews: 163

How Do G2 Users Rate Liftify?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.7/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.0/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.7/10 (Category avg: 8.3/10)

Who Is the Company Behind Liftify?

  • Seller: Liftify
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Indianapolis, US
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Consumer Services, Construction
  • Company Size: 59% Small, 34% Medium

What Do G2 Reviewers Say About Liftify?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support from Liftify, noting their proactivity and genuine investment in user success.
  • Users value the ease of use of Liftify, finding it simple to implement and navigate for managing reviews.
  • Users love how Liftify drives significant increase in reviews, enhancing customer relationships and streamlining processes effortlessly.
  • Users commend the helpful and knowledgeable team at Liftify, making collaboration easy and effective for achieving results.
  • Users value Liftify for its seamless execution, proactive support, and impressive measurable results in review management.
Cons
  • Users experience poor reporting with Liftify, finding it confusing and in need of clearer location display.
  • Users face access limitations with Liftify, finding some features unavailable and texting multiple contacts cumbersome.
  • Users find the repetitive replies from Liftify's AI can hinder the experience, craving more unique content generation.
  • Users report filtering issues that can cause confusion when viewing multiple locations, though they are considered minor inconveniences.
  • Users desire direct integration with Yelp and BBB, finding current processes for reviews cumbersome and time-consuming.

What Are Recent G2 Reviews of Liftify?

NiceJob

NiceJob is the AI growth platform and reputation marketing software for service businesses. It automates everything it takes to get found by new customers, recommended by past ones, and chosen over competitors, without paying for ads or hiring a marketing team. It starts with reviews. NiceJob sends automated SMS and email review requests after every completed job, with timed follow-ups. Those reviews put you at the top of Google Maps and build your visibility on AI search tools like ChatGPT, Claude, and Gemini. From online reputation management to repeat business and referrals, NiceJob turns happy customers into your best marketing and keeps them coming back: 🔎 Get found → Reviews, a dedicated reviews Microsite, and AI Replies to every review 📣 Spread the word → Social Proof website widgets, Social Sharing, and Referrals 🔁 Retain customers → Repeats rebooking reminders, Broadcasts email campaigns, and automated thank-you Gifts 📊 Keep improving → Team Leaderboard, NPS Surveys, and Competitive Intel 🌐 Convert more leads → Sites, a fully managed, SEO-optimized website ⭐ Rated 4.9 from 4,000+ reviews and trusted by 50,000+ service businesses, with 2M+ reviews enabled 🔌 Connects with Jobber, ServiceTitan, Housecall Pro, QuickBooks, Square, and 9,000+ more apps via Zapier No contracts. 14-day free trial. Plans start at $75/month (Starter) and $125/month (Pro). → Start your free trial at nicejob.com ←

Average Rating: 4.8/5.0

Total Reviews: 429

How Do G2 Users Rate NiceJob?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.3/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.8/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.6/10 (Category avg: 8.3/10)

Who Is the Company Behind NiceJob?

  • Seller: Paystone
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Montréal, CA
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Construction, Consumer Services
  • Company Size: 92% Small, 5% Medium

What Do G2 Reviewers Say About NiceJob?

AI-generated summary from verified user reviews

Pros
  • Users find NiceJob's ease of use remarkable, streamlining review management and saving valuable time effortlessly.
  • Users appreciate the seamless review generation from NiceJob, enjoying effortless customer engagement and outstanding support.
  • Users appreciate the effortless review management of NiceJob, which saves time and simplifies the review process.
  • Users praise the easy setup of NiceJob, which requires minimal management and integrates seamlessly with other tools.
  • Users appreciate how NiceJob provides helpful support and easy review management, making the process efficient and hassle-free.
Cons
  • Users identify missing features in NiceJob, such as lack of multi-photo uploads and no referral program.
  • Users find NiceJob's pricing to be too expensive, especially for solo business operations and those on tight budgets.
  • Users find it challenging to manage review responses efficiently, desiring more streamlined and personalized features for interactions.
  • Users experience communication delays and lack of support from representatives, making the service feel disconnected and frustrating.
  • Users face challenges with client upload difficulties, particularly for not being able to add contacts individually.

What Are Recent G2 Reviews of NiceJob?

What Are G2 Users Discussing About NiceJob?

Reviews.io

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io.

Average Rating: 4.8/5.0

Total Reviews: 659

How Do G2 Users Rate Reviews.io?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.1/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Reviews.io?

Who Uses This Product?

  • Who Uses This: Director, Managing Director
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 84% Small, 14% Medium

What Do G2 Reviewers Say About Reviews.io?

AI-generated summary from verified user reviews

Pros
  • Users commend the quick and dedicated customer support of Reviews.io, ensuring prompt assistance and resolution of issues.
  • Users value the helpful customer support of Reviews.io, appreciating quick resolutions and assistance during onboarding.
  • Users find the ease of use of Reviews.io exceptional, appreciating the intuitive design and helpful support throughout onboarding.
  • Users appreciate the team's helpfulness, noting their timely support and efficiency in resolving issues promptly.
  • Users appreciate the fast response time for support, ensuring efficient resolutions to queries and issues.
Cons
  • Users find the pricing to be very expensive for basic functionality compared to other technologies.
  • Users express frustration with poor customer support, struggling to resolve technical issues and experiencing lost reviews.
  • Users find the difficult setup of advanced features challenging, impacting initial experience with Reviews.io.
  • Users find review import difficulties and uncorrectable typos frustrating, impacting their overall experience with Reviews.io.
  • Users experience difficult navigation with a complex menu and hard-to-find review options, complicating their usage of the platform.

What Are Recent G2 Reviews of Reviews.io?

Pluspoint

Pluspoint is the local marketing platform for brands that run more than one address. Reviews, listings, AI search visibility, messaging, social posting and coupons. Every location, one login, from $29 per location per month. 🤖 Getting found when the search is an AI answer Ask ChatGPT for the best sushi in Lisbon and three names come back, not ten blue links. Google's AI Overviews and Ask Maps work the same way. Those answers get assembled from things you control: your categories and hours across the directory graph, plus how many reviews each location has and how recent they are. Pluspoint runs that layer. A car rental group we work with now lands consistently in the top 3 of AI recommendations. Lyca Mobile's Google Maps views rose 395%, and Maps views are what turn into direction requests and walk-ins. 📊 Transparent Prices are on the website. Monthly billing, no setup fee, no demo gate, cancel any month. One plan at $29 per location carries every feature; directory syndication is an optional $39 add-on. ⚡ Easy to set up Sign up tonight, run it tomorrow. Self-service signup, bulk location import, 14-day free trial without a card. 🔌 Connects to what you already run Google, Facebook, Instagram, WhatsApp, TikTok, X, LinkedIn, VTEX and Zapier connect from the settings screen, which puts 8,000+ apps in reach. Salesforce, HubSpot, Pipedrive, QuickBooks and Xero get set up with the team. Restaurant groups also get iFood and CoverManager, and there is a documented API. 📈 Built to grow Five locations or five hundred. Bulk operations, per-location analytics, regional rollups, franchisee-level permissions. 🧲 Attract Listings synced across Google, Apple Maps, Bing and 100+ directories. Reviews collected by QR code, SMS, email and WhatsApp, monitored across Google, Facebook, Yelp, Tripadvisor, Booking.com and more. AI replies in your brand voice, posted back automatically to Google and iFood. Elsewhere the draft waits for someone to click paste. Social posting to six networks, scheduled once, pushed to every location. 💬 Convert One inbox for WhatsApp, SMS, email, live chat, Facebook Messenger and Instagram DMs. An AI chatbot that answers the repeat questions and captures leads at 2am. A mobile microsite per location. 🔁 Retain Surveys that catch a bad visit early and route the complaint privately instead of onto Google. Campaigns over SMS, email and WhatsApp. Trackable coupons, so you can follow a campaign through to the register. 🎯 Who it fits CMOs, VP Ops, franchise leads and founder-operators at multi-location brands: restaurants, hotels, healthcare, automotive, retail, home services, beauty and real estate. One 60-restaurant group went from 2.8 to 4.8 stars and 16x more reviews a month. Billing starts at three locations, so the $87. Get found. Get visits. Get more time to sleep.

Average Rating: 4.9/5.0

Total Reviews: 107

How Do G2 Users Rate Pluspoint?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Pluspoint?

Who Uses This Product?

  • Who Uses This: CEO, Marketing Manager
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 55% Small, 44% Medium

What Do G2 Reviewers Say About Pluspoint?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the centralized management of Pluspoint, effectively tracking reviews and engagement from a single platform.
  • Users appreciate the seamless client interaction features of Pluspoint, enabling efficient communication management on-the-go.
  • Users find Pluspoint's ease of use remarkable, allowing seamless management of online interactions from a single platform.
  • Users value the AI integration of Pluspoint for saving time through automation and simplifying online interaction management.
  • Users love the AI capabilities of Pluspoint for automating tasks, significantly saving time and enhancing efficiency.
Cons
  • Users express a desire for improved chat functionality, seeking more comprehensive communication options within Pluspoint.
  • Users desire more flexible reporting features in Pluspoint to gain tailored insights for various departments.
  • Users find the limited customization of reporting features challenging, needing more flexibility for tailored department insights.
  • Users note that Pluspoint lacks robust listing capabilities, often needing additional tools for complex issue tracking.
  • Users find the missing features on the mobile app limiting, which affects usability and convenience.

What Are Recent G2 Reviews of Pluspoint?

Yotpo

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more

Average Rating: 4.3/5.0

Total Reviews: 259

How Do G2 Users Rate Yotpo?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.1/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.2/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.4/10 (Category avg: 8.3/10)

Who Is the Company Behind Yotpo?

  • Seller: Yotpo
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    756 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 73% Small, 23% Medium

What Do G2 Reviewers Say About Yotpo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Yotpo, making setup and management of customer interactions seamless and efficient.
  • Users highly value the dedicated customer support from Yotpo, enhancing their overall experience with the platform.
  • Users appreciate the user-friendly rewards system of Yotpo, enhancing customer engagement and satisfaction effortlessly.
  • Users value the seamless integration of loyalty, reviews, and SMS, enhancing customer engagement and satisfaction with Yotpo.
  • Users love Yotpo's streamlined review management that enhances customer engagement and boosts sales effectively.
Cons
  • Users find Yotpo to be expensive and overly complex, especially when adding more modules to the platform.
  • Users find Yotpo lacking in missing features, with outdated UI and slow performance impacting their experience.
  • Users find Yotpo's features to be limited and outdated, leading to frustrations with overall performance and usability.
  • Users find Yotpo's limited functionality frustrating, especially compared to other platforms and due to high costs.
  • Users face significant feature limitations in Yotpo, with frustrations stemming from unreliable software and poor support.

What Are Recent G2 Reviews of Yotpo?

What Are G2 Users Discussing About Yotpo?

Feefo

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers 

Average Rating: 4.6/5.0

Total Reviews: 157

How Do G2 Users Rate Feefo?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.3/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 6.4/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 7.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Feefo?

  • Seller: Feefo
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Petersfield, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    126 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Managing Director
  • Top Industries: Leisure, Travel & Tourism, Retail
  • Company Size: 51% Small, 37% Medium

What Do G2 Reviewers Say About Feefo?

AI-generated summary from verified user reviews

Pros
  • Users value the quick and effective customer support from Feefo, enhancing their review collection experience significantly.
  • Users find Feefo's platform easy to use and appreciate the excellent customer support and multiple features available.
  • Users highlight the exceptional support from Feefo's friendly staff, enhancing the overall experience with the platform.
  • Users appreciate the user-friendly dashboard of Feefo, ensuring smooth setup and excellent customer support experience.
  • Users commend the helpfulness of the support team, noting their quick responses and valuable insights for improvements.
Cons
  • Users note the missing features like free trials for new options, affecting overall user satisfaction with Feefo.
  • Users identify poor reporting as a challenge, noting the need for a more comprehensive reporting suite.
  • Users report improvement needed in timely feature delivery and integration solutions, affecting overall satisfaction with Feefo.
  • Users find the limited customization options for feedback request emails unsatisfactory, impacting their ability to personalize communication.
  • Users find difficult reporting issues due to complex brand hierarchies, affecting navigation and overall engagement.

What Are Recent G2 Reviews of Feefo?

What Are G2 Users Discussing About Feefo?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated October 3, 2024

Online Reputation Management Topics

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Learn More About Online Reputation Management Software

What is Online Reputation Management Software?

Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels.

In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof.

What Types of Online Reputation Management Software Exist?

Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit.

What are the Common Features of Online Reputation Management Software?

Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews.

Customer feedback: Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics.

Review generation: Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as email marketing software, live chat software, and SMS marketing software.

Competitive intelligence: Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies.

Sentiment analysis: Many online reputation management products incorporate natural language processing (NLP) software algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising.

Social media marketing: In online reputation management platforms, social media marketing tools help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences.

Other Features of Online Reputation Management Software: Digital Media Monitoring Capabilities, Employee Performance Capabilities, Revenue Reporting Capabilities, Social Media Management Capabilities, Team Workflow Capabilities

What are the Benefits of Online Reputation Management Software?

Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines.

Review management: Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience.

Review automation: It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel.

Reputation monitoring: With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time.

Search engine optimization (SEO): Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy.

Who Uses Online Reputation Management Software?

Online reputation management software provides numerous benefits and features for both internal and customer-facing teams.

Customer service: Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating.

Marketing teams: Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics.

Product managers: While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions.

Software Related to Online Reputation Management Software

Related solutions that can be used together with online reputation management software include:

Social media monitoring software: Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers.

Enterprise feedback management software: While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization.

Product reviews software: E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software.

Local listing management software: Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO.

Challenges with Online Reputation Management Software

Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges.

Compliance requirements: Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards.

Responding to negative feedback: Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews.

Siloed information: Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug. 

How to Buy Online Reputation Management Software

Requirements Gathering (RFI/RFP) for Online Reputation Management Software

Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process.

Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example:

  • Does the company want to prioritize review generation or is reputation monitoring the primary objective?
  • If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company.
  • Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer.

Compare Online Reputation Management Software Products

Create a long list

Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation.

Create a short list

After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability. 

Conduct demos

All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona. 

Selection of Online Reputation Management Software

Choose a selection team

The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly. 

Negotiation

Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract.

Final decision

To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list.

FAQs for Online Reputation Management Software


Small Business FAQs

What is the most affordable Online Reputation Management Software for SMBs?

For small and medium-sized businesses, cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include:

  • ReputationStacker — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort.
  • NiceJob — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth.
  • Liftify — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model.

What is the best Online Reputation Management Software for startups?

Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include:

  • ReputationStacker — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead.
  • Birdeye — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools.
  • Okendo — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations.

Which Online Reputation Management Software is the most user-friendly for startups?

For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include:

  • ReputationStacker — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up.
  • Okendo — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day.
  • Birdeye — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly.

What Online Reputation Management Software do small businesses in service industries use most?

Service-based small businesses, including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include:

  • Birdeye — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind.
  • SOCi — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need.
  • Liftify — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources.

How quickly can a small business get started with Online Reputation Management Software?

Most modern reputation management tools are cloud-based and designed for fast deployment, many small business users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like Birdeye and SOCi offer pre-built connectors that accelerate deployment without requiring development resources.

Enterprise FAQs

What is the best-rated Online Reputation Management Software for tech enterprises?

Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among enterprise tech reviewers include:

  • Birdeye — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems.
  • G2 Marketing Solutions — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles.
  • Yext — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls.

What is the most reliable Online Reputation Management Software tool for enterprises?

Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include:

  • Birdeye — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team.
  • SOCi — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations.
  • Reputation — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations.

What is the best-reviewed Online Reputation Management Software for enterprise app integration?

Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include:

  • Birdeye — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments.
  • Yext — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints.
  • SOCi — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard.

Which Online Reputation Management Software offers the best enterprise customer support?

For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include:

  • Birdeye — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators.
  • ReputationStacker — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team.
  • Reputation — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations.

How do enterprises measure ROI from Online Reputation Management Software?

Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like Reputation and Birdeye offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the Online Reputation Management category on G2 frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs.

Last updated on April 22, 2026