Best Online Reputation Management Software with Revenue Reporting Capabilities

How Many Online Reputation Management Software Products Does G2 Track?

Total Products under this Category: 480

Category Stats (Oct 2026)

  • Average Rating: 4.54/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SalesCaptain (+0.84%) - Among all products in this category, SalesCaptain recorded the largest rating increase compared to last month

Last updated: October 15, 2026

How Does G2 Rank Online Reputation Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 42,000+ Authentic Reviews
  • 480+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Online Reputation Management Software

G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Experience.com, and ReputationStacker.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=experience-com&focus%5B%5D=reputationstacker)

AppFollow

AppFollow makes it easy to understand and elevate your app’s reputation. AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organic app performance analysis, competitor research, app performance monitoring, and analysis. AppFollow makes it easy to understand and elevate your app’s reputation. We help more than 100K+ users to utilize data across the app lifecycle to build successful apps with the power of our tools: — app performance monitor; — user review engagement tools; — app growth acceleration tools; — review management automation; — a vast number of integrations with Salesforce, Zendesk, Slack, Helpshift, Tableau, and more.

Average Rating: 4.6/5.0

Total Reviews: 190

How Do G2 Users Rate AppFollow?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Customer Feedback: 8.9/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 6.7/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.6/10 (Category avg: 8.3/10)

Who Is the Company Behind AppFollow?

  • Seller: AppFollow
  • Year Founded: 2015
  • HQ Location: Helsinki
  • Twitter: @AppFollowIO
    2,960 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Social Media Manager
  • Top Industries: Information Technology and Services, Computer Games
  • Company Size: 65% Small, 23% Medium

What Do G2 Reviewers Say About AppFollow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of AppFollow, benefiting from streamlined review tracking and management features.
  • Users appreciate the quick review tracking and AI features that enhance their response efficiency and analysis.
  • Users value the effective AI response capabilities of AppFollow, enhancing their app's reputation through high review management.
  • Users appreciate the centralized management of AppFollow, streamlining app store optimization and user feedback effectively.
  • Users appreciate the centralized app store optimization and feedback management in AppFollow, simplifying their experience significantly.
Cons
  • Users often face data inaccuracy with AppFollow, noting discrepancies in Google Play Console ratings reported by the AI.
  • Users feel that the pricing is a bit high, making it less accessible for smaller businesses and developers.
  • Users wish for improved multisite selection in the Reviews section for easier access to comments across platforms.
  • Users often experience inaccuracy in rating information from the AppFollow AI, leading to confusion and mistrust.
  • Users desire an improved review management feature that allows simultaneous selection of both CH Play and App Store.

What Are Recent G2 Reviews of AppFollow?

What Are G2 Users Discussing About AppFollow?

GatherUp

GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.

Average Rating: 4.5/5.0

Total Reviews: 43

How Do G2 Users Rate GatherUp?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.1/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.5/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.9/10 (Category avg: 8.3/10)

Who Is the Company Behind GatherUp?

  • Seller: GatherUp
  • Year Founded: 2013
  • HQ Location: Walnut Creek, CA
  • Twitter: @GatherUp
    1,848 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 74% Small, 18% Medium

What Do G2 Reviewers Say About GatherUp?

AI-generated summary from verified user reviews

Pros
  • Users value the clear communication and exceptional support in the onboarding process, enhancing their experience with GatherUp.
  • Users commend GatherUp's outstanding customer support, highlighting seamless onboarding and responsive assistance from the team.
  • Users value the automation features of GatherUp, finding it easy to schedule review requests and follow-ups effortlessly.
  • Users value the centralized feedback management of GatherUp, which simplifies organization and accessibility of customer reviews.
  • Users value the customization options in GatherUp, enabling tailored messaging that aligns with their brand's identity.

What Are Recent G2 Reviews of GatherUp?

BrightLocal

BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organisations with the confidence to grow.

Average Rating: 4.6/5.0

Total Reviews: 222

How Do G2 Users Rate BrightLocal?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.6/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 9.0/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.5/10 (Category avg: 8.3/10)

Who Is the Company Behind BrightLocal?

  • Seller: BrightLocal
  • Year Founded: 2008
  • HQ Location: East Sussex
  • Twitter: @brightlocal
    14,362 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    193 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, SEO Specialist
  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 86% Small, 10% Medium

What Do G2 Reviewers Say About BrightLocal?

AI-generated summary from verified user reviews

Pros
  • Users love the effective rank tracking of BrightLocal, offering clear insights and usability for SEO improvement.
  • Users appreciate the easy-to-use dashboard of BrightLocal, enhancing management of local search rankings and reputation.
  • Users appreciate the ease of use of BrightLocal, thanks to its intuitive dashboard and graphical user interface.
  • Users value the effective review management offered by BrightLocal for enhancing their online reputation seamlessly.
  • Users value the effective ranking tracking of BrightLocal, facilitating seamless local search optimization and reputation management.
Cons
  • Users find the interface complex, making navigation challenging, especially for first-time users despite good customer support.
  • Users find the navigation complex, making it challenging to locate desired tools and options initially.
  • Users find that the difficult navigation due to many tools can hinder their initial experience with BrightLocal.
  • Users find the pricing of BrightLocal to be expensive, especially with additional costs for citation building.
  • Users find the extra costs for BrightLocal's full tool and citation building to be somewhat high.

What Are Recent G2 Reviews of BrightLocal?

What Are G2 Users Discussing About BrightLocal?