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Best Online Reputation Management Software with Competitive Intelligence Capabilities

Benefits of Online Reputation Management Software with Competitive Intelligence capabilities include: Allows users to get real-time information on competitors performance and reputation.
Below are the top-rated Online Reputation Management Software with Competitive Intelligence capabilities, as verified by G2’s Research team. Real users have identified Competitive Intelligence as an important function of Online Reputation Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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9 Listings in Online Reputation Management Available
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    G2 Score
Birdeye
(3,897)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Online Reputation Management software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 49% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard.
    • Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye.
    • Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    841
    Ease of Use
    829
    Review Management
    680
    Customer Support
    624
    Features
    479
    Cons
    Missing Features
    183
    Improvement Needed
    136
    Review Management
    127
    Learning Curve
    123
    Limited Features
    113
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Customer Feedback
    Average: 8.7
    8.4
    Digital Media Monitoring
    Average: 8.0
    8.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,434 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 49% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard.
  • Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye.
  • Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
841
Ease of Use
829
Review Management
680
Customer Support
624
Features
479
Cons
Missing Features
183
Improvement Needed
136
Review Management
127
Learning Curve
123
Limited Features
113
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.2
Customer Feedback
Average: 8.7
8.4
Digital Media Monitoring
Average: 8.0
8.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,240 Twitter followers
LinkedIn® Page
www.linkedin.com
1,434 employees on LinkedIn®
SOCi
(3,942)4.5 out of 5
Optimized for quick response
13th Easiest To Use in Online Reputation Management software
View top Consulting Services for SOCi
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 51% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SOCi is a social media management tool that allows users to schedule posts, manage multiple accounts, and respond to reviews across various platforms.
    • Users like SOCi's ability to consolidate all social media platforms in one place, its ease of use, the ability to schedule posts in advance, and the AI-generated responses for reviews.
    • Users reported issues with the platform's user-friendliness, the inability to post Instagram stories effectively, the lack of training materials, and the overwhelming amount of information presented on the dashboard.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SOCi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,184
    Post Scheduling
    794
    Scheduling Posts
    643
    Centralized Management
    636
    Scheduling
    608
    Cons
    Missing Features
    291
    Posting Issues
    275
    Limited Features
    239
    Learning Curve
    195
    Improvement Needed
    183
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SOCi features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Customer Feedback
    Average: 8.7
    8.6
    Digital Media Monitoring
    Average: 8.0
    8.3
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SOCi
    Company Website
    Year Founded
    2012
    HQ Location
    San Diego, California
    LinkedIn® Page
    www.linkedin.com
    621 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 51% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SOCi is a social media management tool that allows users to schedule posts, manage multiple accounts, and respond to reviews across various platforms.
  • Users like SOCi's ability to consolidate all social media platforms in one place, its ease of use, the ability to schedule posts in advance, and the AI-generated responses for reviews.
  • Users reported issues with the platform's user-friendliness, the inability to post Instagram stories effectively, the lack of training materials, and the overwhelming amount of information presented on the dashboard.
SOCi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,184
Post Scheduling
794
Scheduling Posts
643
Centralized Management
636
Scheduling
608
Cons
Missing Features
291
Posting Issues
275
Limited Features
239
Learning Curve
195
Improvement Needed
183
View All Pros and Cons
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.6
Customer Feedback
Average: 8.7
8.6
Digital Media Monitoring
Average: 8.0
8.3
Competitive Intelligence
Average: 8.3
Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
621 employees on LinkedIn®
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Yext
(1,005)4.4 out of 5
Optimized for quick response
View top Consulting Services for Yext
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

    Users
    • Marketing Coordinator
    • Digital Marketing Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 38% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a platform that allows users to manage their online presence, including business listings, reviews, and social media accounts, across multiple platforms from a single dashboard.
    • Users frequently mention the ease of use, the ability to manage multiple locations, and the convenience of having all business information in one place as major benefits of using Yext.
    • Reviewers mentioned issues with the platform's user interface, difficulties in duplicating posts, high pricing, and a lack of customization options as some of the drawbacks of Yext.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    337
    Helpful
    189
    Customer Support
    180
    Centralized Management
    177
    Features
    161
    Cons
    Complex Usability
    88
    Difficult Learning
    78
    Learning Curve
    78
    Poor Customer Support
    68
    Difficult Navigation
    64
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yext features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Customer Feedback
    Average: 8.7
    7.7
    Digital Media Monitoring
    Average: 8.0
    7.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    21,865 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,357 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

Users
  • Marketing Coordinator
  • Digital Marketing Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 38% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a platform that allows users to manage their online presence, including business listings, reviews, and social media accounts, across multiple platforms from a single dashboard.
  • Users frequently mention the ease of use, the ability to manage multiple locations, and the convenience of having all business information in one place as major benefits of using Yext.
  • Reviewers mentioned issues with the platform's user interface, difficulties in duplicating posts, high pricing, and a lack of customization options as some of the drawbacks of Yext.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
337
Helpful
189
Customer Support
180
Centralized Management
177
Features
161
Cons
Complex Usability
88
Difficult Learning
78
Learning Curve
78
Poor Customer Support
68
Difficult Navigation
64
View All Pros and Cons
Yext features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.3
Customer Feedback
Average: 8.7
7.7
Digital Media Monitoring
Average: 8.0
7.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
21,865 Twitter followers
LinkedIn® Page
www.linkedin.com
2,357 employees on LinkedIn®
Reviews.io
(627)4.8 out of 5
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and

    Users
    • Director
    • Managing Director
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 84% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reviews.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    100
    Helpful
    58
    Ease of Use
    50
    Team Helpfulness
    35
    Response Time
    31
    Cons
    Expensive
    13
    Poor Customer Support
    7
    Difficult Navigation
    6
    Difficult Setup
    6
    Integration Issues
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reviews.io features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Customer Feedback
    Average: 8.7
    8.1
    Digital Media Monitoring
    Average: 8.0
    8.8
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    clearer.io
    Year Founded
    2022
    HQ Location
    Boston, MA
    Twitter
    @clearer_io
    172 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and

Users
  • Director
  • Managing Director
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 84% Small-Business
  • 14% Mid-Market
Reviews.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
100
Helpful
58
Ease of Use
50
Team Helpfulness
35
Response Time
31
Cons
Expensive
13
Poor Customer Support
7
Difficult Navigation
6
Difficult Setup
6
Integration Issues
6
View All Pros and Cons
Reviews.io features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.4
Customer Feedback
Average: 8.7
8.1
Digital Media Monitoring
Average: 8.0
8.8
Competitive Intelligence
Average: 8.3
Seller Details
Seller
clearer.io
Year Founded
2022
HQ Location
Boston, MA
Twitter
@clearer_io
172 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Thryv
(1,990)4.3 out of 5
Optimized for quick response
Entry Level Price:Starting at $244.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to repla

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Health, Wellness and Fitness
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Thryv is a business management tool that handles customers, appointments, payments, and marketing.
    • Users like the time-saving aspect of Thryv, its ability to keep everything organized in one place, and its features for lead capture, lead scoring, email marketing, and social media marketing.
    • Users mentioned that some features are complex at first, the learning curve is steep, the price can be high for small teams, and there are occasional glitches with calendar sync.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Thryv Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    119
    Automation
    94
    Customer Support
    84
    Automation Features
    74
    Helpful
    68
    Cons
    Missing Features
    61
    Learning Curve
    52
    Limitations
    47
    Limited Features
    46
    Expensive
    36
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Thryv features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Customer Feedback
    Average: 8.7
    8.6
    Digital Media Monitoring
    Average: 8.0
    8.4
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Thryv
    Company Website
    Year Founded
    2012
    HQ Location
    Dallas, TX
    Twitter
    @thryv
    8,465 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,905 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to repla

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Health, Wellness and Fitness
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Thryv is a business management tool that handles customers, appointments, payments, and marketing.
  • Users like the time-saving aspect of Thryv, its ability to keep everything organized in one place, and its features for lead capture, lead scoring, email marketing, and social media marketing.
  • Users mentioned that some features are complex at first, the learning curve is steep, the price can be high for small teams, and there are occasional glitches with calendar sync.
Thryv Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
119
Automation
94
Customer Support
84
Automation Features
74
Helpful
68
Cons
Missing Features
61
Learning Curve
52
Limitations
47
Limited Features
46
Expensive
36
View All Pros and Cons
Thryv features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.6
Customer Feedback
Average: 8.7
8.6
Digital Media Monitoring
Average: 8.0
8.4
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Thryv
Company Website
Year Founded
2012
HQ Location
Dallas, TX
Twitter
@thryv
8,465 Twitter followers
LinkedIn® Page
www.linkedin.com
5,905 employees on LinkedIn®
AppFollow
(197)4.6 out of 5
View top Consulting Services for AppFollow
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AppFollow makes it easy to understand and elevate your app’s reputation. AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organi

    Users
    • CEO
    • Social Media Manager
    Industries
    • Information Technology and Services
    • Computer Games
    Market Segment
    • 64% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AppFollow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralized Reviews
    2
    Ease of Use
    2
    Centralized Management
    1
    Platform Quality
    1
    Session Replay
    1
    Cons
    Expensive
    1
    Improvements Needed
    1
    Review Management
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AppFollow features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Customer Feedback
    Average: 8.7
    6.7
    Digital Media Monitoring
    Average: 8.0
    8.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFollow
    Year Founded
    2015
    HQ Location
    Helsinki
    Twitter
    @AppFollowIO
    2,971 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AppFollow makes it easy to understand and elevate your app’s reputation. AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organi

Users
  • CEO
  • Social Media Manager
Industries
  • Information Technology and Services
  • Computer Games
Market Segment
  • 64% Small-Business
  • 23% Mid-Market
AppFollow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralized Reviews
2
Ease of Use
2
Centralized Management
1
Platform Quality
1
Session Replay
1
Cons
Expensive
1
Improvements Needed
1
Review Management
1
View All Pros and Cons
AppFollow features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.9
Customer Feedback
Average: 8.7
6.7
Digital Media Monitoring
Average: 8.0
8.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
AppFollow
Year Founded
2015
HQ Location
Helsinki
Twitter
@AppFollowIO
2,971 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
BrightLocal
(228)4.6 out of 5
View top Consulting Services for BrightLocal
Entry Level Price:Starting at $39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BrightLocal is a dedicated local SEO platform. Its powerful local SEO tools and reports allow agencies and brands to improve local rankings, generate more traffic and leads from local search, and man

    Users
    • Owner
    • SEO Specialist
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 86% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BrightLocal Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Customer Support
    2
    Dashboard Usability
    2
    Rank Tracking
    2
    Review Management
    2
    Cons
    Complex Interface
    1
    Expensive
    1
    Extra Costs
    1
    Poor Interface Design
    1
    Pricing Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BrightLocal features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Customer Feedback
    Average: 8.7
    9.0
    Digital Media Monitoring
    Average: 8.0
    9.5
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BrightLocal
    Year Founded
    2008
    HQ Location
    East Sussex
    Twitter
    @bright_local
    52 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BrightLocal is a dedicated local SEO platform. Its powerful local SEO tools and reports allow agencies and brands to improve local rankings, generate more traffic and leads from local search, and man

Users
  • Owner
  • SEO Specialist
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 86% Small-Business
  • 11% Mid-Market
BrightLocal Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Customer Support
2
Dashboard Usability
2
Rank Tracking
2
Review Management
2
Cons
Complex Interface
1
Expensive
1
Extra Costs
1
Poor Interface Design
1
Pricing Issues
1
View All Pros and Cons
BrightLocal features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.6
Customer Feedback
Average: 8.7
9.0
Digital Media Monitoring
Average: 8.0
9.5
Competitive Intelligence
Average: 8.3
Seller Details
Seller
BrightLocal
Year Founded
2008
HQ Location
East Sussex
Twitter
@bright_local
52 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
Chatmeter
(354)4.5 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time i

    Users
    • Marketing Manager
    • Director of Marketing
    Industries
    • Real Estate
    • Restaurants
    Market Segment
    • 42% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chatmeter is a product that provides actionable data and assists in managing listings, responding to reviews, and posting to social channels.
    • Reviewers frequently mention the exceptional support system, the user-friendly interface, and the ability to streamline the process of managing reviews and updating location information across multiple platforms.
    • Users reported slow progress on verifying locations, lack of confidence in bulk verification, and a desire for additional insights and options in local pages and social media suite.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatmeter Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    15
    Customer Service
    13
    Review Management
    11
    Ease of Use
    10
    Helpfulness
    10
    Cons
    Social Media Integration
    5
    Limited Content
    4
    Inadequate Support
    3
    Limited Features
    3
    Poor Customer Support
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatmeter features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Customer Feedback
    Average: 8.7
    8.5
    Digital Media Monitoring
    Average: 8.0
    8.3
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alchemer
    Company Website
    HQ Location
    Louisville, CO
    Twitter
    @AlchemerHQ
    7,046 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    225 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time i

Users
  • Marketing Manager
  • Director of Marketing
Industries
  • Real Estate
  • Restaurants
Market Segment
  • 42% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chatmeter is a product that provides actionable data and assists in managing listings, responding to reviews, and posting to social channels.
  • Reviewers frequently mention the exceptional support system, the user-friendly interface, and the ability to streamline the process of managing reviews and updating location information across multiple platforms.
  • Users reported slow progress on verifying locations, lack of confidence in bulk verification, and a desire for additional insights and options in local pages and social media suite.
Chatmeter Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
15
Customer Service
13
Review Management
11
Ease of Use
10
Helpfulness
10
Cons
Social Media Integration
5
Limited Content
4
Inadequate Support
3
Limited Features
3
Poor Customer Support
3
View All Pros and Cons
Chatmeter features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Customer Feedback
Average: 8.7
8.5
Digital Media Monitoring
Average: 8.0
8.3
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,046 Twitter followers
LinkedIn® Page
www.linkedin.com
225 employees on LinkedIn®
Reputology
(44)4.7 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and Hous

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 43% Mid-Market
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputology features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Customer Feedback
    Average: 8.7
    10.0
    Digital Media Monitoring
    Average: 8.0
    10.0
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputology
    HQ Location
    Boston, MA
    Twitter
    @reputology
    108 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and Hous

Users
No information available
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 43% Mid-Market
  • 39% Small-Business
Reputology features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.6
Customer Feedback
Average: 8.7
10.0
Digital Media Monitoring
Average: 8.0
10.0
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Reputology
HQ Location
Boston, MA
Twitter
@reputology
108 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
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