G2

Alana K.

Founder (Shopify)

Small-Business (50 or fewer emp.)

10/6/2026

"Above-and-Beyond Support: Custom BigCommerce Fixes That Got Reviews Live"

5/5

What do you like best about Reviews.io?

Kyle, our customer success manager, spent 90 minutes on a call with our marketing lead troubleshooting the star rating widget. The first install put the wrong counts on category pages: 435 reviews on the American flag product page, 2 on the category page. Leila took that back to the dev team and they returned custom code that pulls every variant SKU through the BigCommerce GraphQL API, so the counts now match our dashboard. They also wrote the CSS that fixed our text wrapping on mobile.

They edited base.html, card.html, and product-view.html for our specific theme, tested against our live site, and kept going until it was right. Leila stayed on the thread the whole time and chased her own team when we followed up.

We are six people with no developer on staff. That kind of help is why this shipped instead of sitting in a backlog. Reviews are live on our product and category pages now. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

I can't really think of anything right now. Review collected by and hosted on G2.com.

What problems is Reviews.io solving and how is that benefiting you?

Getting star ratings onto category pages is the part that matters most. Shoppers comparing eight flags in a grid can now see which ones other customers rated highly without clicking into each one. That is a conversion project we have been working on all quarter, and this was one of the pieces we could not build ourselves. Review collected by and hosted on G2.com.