Best Online Reputation Management Software with Social Media Management Capabilities

How Many Online Reputation Management Software Products Does G2 Track?

Total Products under this Category: 480

Category Stats (Oct 2026)

  • Average Rating: 4.54/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SalesCaptain (+0.84%) - Among all products in this category, SalesCaptain recorded the largest rating increase compared to last month

Last updated: October 15, 2026

How Does G2 Rank Online Reputation Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 42,000+ Authentic Reviews
  • 480+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Online Reputation Management Software

G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Experience.com, and ReputationStacker.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=experience-com&focus%5B%5D=reputationstacker)

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,131

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.3/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.4/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.6/10 (Category avg: 8.3/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,477 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 46% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Birdeye, appreciating its intuitive navigation and efficient support team.
  • Users appreciate the efficiency in managing reviews with Birdeye, making feedback response quick and streamlined.
  • Users appreciate the efficiency in review management offered by Birdeye, streamlining customer feedback in one platform.
  • Users appreciate the fast and responsive customer support provided by Birdeye, enhancing their overall experience.
  • Users appreciate the centralized platform of Birdeye, simplifying patient engagement and reputation management efficiently.
Cons
  • Users feel the lack of missing features limits Birdeye's potential, wishing for more reports and integrations.
  • Users notice the need for improvement in the AI chatbot, as it struggles with complex queries and implementation issues.
  • Users find the dashboard challenging to navigate, especially when managing multiple locations and utilizing the search function.
  • Users experience a noticeable learning curve with Birdeye, especially when navigating its features initially.
  • Users note that Birdeye has limited features for review management, impacting the effectiveness of customer interactions.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Reputation

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.

Average Rating: 4.5/5.0

Total Reviews: 2,405

How Do G2 Users Rate Reputation?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.0/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.5/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.6/10 (Category avg: 8.3/10)

Who Is the Company Behind Reputation?

  • Seller: Reputation
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Ramon, CA
  • Twitter: @Reputation_Com
    10,930 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    685 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Community Manager, Property Manager
  • Top Industries: Automotive, Real Estate
  • Company Size: 46% Medium, 29% Small

What Do G2 Reviewers Say About Reputation?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the centralized management of reviews and surveys, enhancing efficiency and ease of use.
  • Users appreciate the ease of use of Reputation, streamlining feedback management and making metrics easily accessible.
  • Users value the SMS review request feature of Reputation, enhancing communication and customer feedback management effectively.
  • Users value the user-friendly interface and insights from Reputation.com, enhancing their review management experience significantly.
Cons
  • Users note improvement needed in report customization and integration processes, highlighting issues with review discrepancies and support.
  • Users report issues with survey email bounces and lack of clarity in metrics affecting their feedback collection.
  • Users are frustrated by the inability to resend survey emails after correcting addresses, hindering effective feedback collection.
  • Users find the missing features in Reputation limit its effectiveness, especially regarding social media management and customization.

What Are Recent G2 Reviews of Reputation?

What Are G2 Users Discussing About Reputation?

Yotpo

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more

Average Rating: 4.3/5.0

Total Reviews: 255

How Do G2 Users Rate Yotpo?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.1/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.2/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.4/10 (Category avg: 8.3/10)

Who Is the Company Behind Yotpo?

  • Seller: Yotpo
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • Twitter: @Yotpo
    19,212 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    756 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 73% Small, 23% Medium

What Do G2 Reviewers Say About Yotpo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Yotpo, making integration and customer communication straightforward and efficient.
  • Users value the excellent customer support from Yotpo, enhancing their marketing efforts and service experiences.
  • Users commend Yotpo for their exceptional service and support, enhancing marketing efforts and fostering growth.
  • Users appreciate the seamless integration of loyalty, reviews, and SMS, enhancing their overall experience with Yotpo.
  • Users appreciate Yotpo for its effective review management that seamlessly integrates loyalty and SMS features for valuable feedback.
Cons
  • Users find Yotpo's pricing expensive, not justified by the limited and unreliable features it offers.
  • Users express frustration over missing features, previously available in other platforms, leading to disappointment with Yotpo.
  • Users criticize Yotpo for its limited features and outdated functionality, leading to frequent frustrations and inefficiencies.
  • Users find Yotpo's limited functionality frustrating, citing chaotic features and unreliable reports that complicate usage.
  • Users are frustrated with feature limitations in Yotpo, highlighting unreliable reports and a confusing user interface.

What Are Recent G2 Reviews of Yotpo?

What Are G2 Users Discussing About Yotpo?

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NiceJob

NiceJob is the AI growth platform and reputation marketing software for service businesses. It automates everything it takes to get found by new customers, recommended by past ones, and chosen over competitors, without paying for ads or hiring a marketing team. It starts with reviews. NiceJob sends automated SMS and email review requests after every completed job, with timed follow-ups. Those reviews put you at the top of Google Maps and build your visibility on AI search tools like ChatGPT, Claude, and Gemini. From online reputation management to repeat business and referrals, NiceJob turns happy customers into your best marketing and keeps them coming back: 🔎 Get found → Reviews, a dedicated reviews Microsite, and AI Replies to every review 📣 Spread the word → Social Proof website widgets, Social Sharing, and Referrals 🔁 Retain customers → Repeats rebooking reminders, Broadcasts email campaigns, and automated thank-you Gifts 📊 Keep improving → Team Leaderboard, NPS Surveys, and Competitive Intel 🌐 Convert more leads → Sites, a fully managed, SEO-optimized website ⭐ Rated 4.9 from 4,000+ reviews and trusted by 50,000+ service businesses, with 2M+ reviews enabled 🔌 Connects with Jobber, ServiceTitan, Housecall Pro, QuickBooks, Square, and 9,000+ more apps via Zapier No contracts. 14-day free trial. Plans start at $75/month (Starter) and $125/month (Pro). → Start your free trial at nicejob.com ←

Average Rating: 4.8/5.0

Total Reviews: 416

How Do G2 Users Rate NiceJob?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.3/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.8/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.6/10 (Category avg: 8.3/10)

Who Is the Company Behind NiceJob?

  • Seller: Paystone
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Montréal, CA
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Construction, Consumer Services
  • Company Size: 92% Small, 5% Medium

What Do G2 Reviewers Say About NiceJob?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of NiceJob, finding it quick and simple to generate customer reviews efficiently.
  • Users love how NiceJob facilitates an increase in customer reviews, making feedback collection effortless and efficient.
  • Users appreciate the streamlined review generation of NiceJob, significantly enhancing their online reputation and client engagement.
  • Users praise NiceJob for its easy setup, facilitating a hassle-free start to enhancing their business operations.
  • Users appreciate how NiceJob offers automated review processes, significantly simplifying their workflow and enhancing efficiency.
Cons
  • Users express frustration over the missing features of NiceJob, wishing for enhanced functionalities and incentives.
  • Users find NiceJob too expensive, especially for solo operations, wishing for more affordable options for loyal customers.
  • Users find NiceJob limiting in its focus on reviews, desiring a more versatile tool for comprehensive customer engagement.
  • Users experience communication delays with NiceJob, often facing slow responses and lacking clear support from representatives.
  • Users struggle with the difficulty uploading clients to the database, preferring a more straightforward single-entry method.

What Are Recent G2 Reviews of NiceJob?

What Are G2 Users Discussing About NiceJob?

Synup

Synup is a local marketing platform for agencies, resellers, and multi-location businesses. You run it by talking to it. Sydekick, Synup's AI agent, executes local marketing work through conversation: no dashboards to click through, no data to collect by hand, no reports to stitch together. Meet Sydekick:- Tell Sydekick to update business hours across 400 locations, respond to this week's reviews in each client's brand voice, or pull a performance report across the full portfolio, and it does the work. Sydekick goes well beyond routine execution. It audits your local presence and flags what needs fixing. It browses websites to fetch the information it needs. It builds custom landing pages. It designs reports to answer the exact question you asked, in the format you want, rather than forcing you into a fixed reporting template. Skills and Playbooks:- Sydekick works from skills and playbooks. Start with the ready-made library covering common local marketing workflows. Create your own skills for the processes unique to your agency or brand, and reuse and refine them over time so Sydekick gets better at your specific work. When you're stuck, just ask the Synup team. Listings Management:- Business information stays in sync across Google, Apple, Bing, Facebook, and every major listing platform. Bulk changes across thousands of locations happen through a single instruction. Synup verifies that data is indexed and visible to searchers, not just submitted. Reputation Management:- Sydekick monitors reviews across Google, Facebook, and every major review site, drafts and posts responses that match each brand's voice, and runs review request campaigns over email and SMS to grow review velocity for every location. Social Media Management:- Publish across Google Business Profile, Facebook, Instagram, and LinkedIn for hundreds of locations. Sydekick generates localized content per location so every post feels native to its market. Local SEO Analytics:- Local rankings, GBP performance, and review sentiment tracked for every location. Ask Sydekick for the analysis you need in plain language and get answers across the portfolio, or have it build a custom-designed report for a client presentation. Local SEO Tools API:- Agencies, platforms, and SaaS companies use the Synup API to power listings sync, review management, and GBP automation inside their own products. Headless and built to scale across millions of locations. Synup MCP Server:- Synup connects to Claude, ChatGPT, and any MCP-compatible AI assistant, so teams can query listings, pull review data, and manage locations through the AI tools they already use. White-Label Everything:- Every surface can be fully white-labeled under your brand: custom domains, your logo, your colors, your client-facing experience. Your clients never know Synup is in the stack. Synup keeps every location accurate, responsive, and visible in search. You describe the outcome. Sydekick does the work.

Average Rating: 4.6/5.0

Total Reviews: 329

How Do G2 Users Rate Synup?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Customer Feedback: 8.9/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.3/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Synup?

  • Seller: Synup
  • Company Website:
  • Year Founded: 2013
  • HQ Location: New York, New York
  • Twitter: @synup
    3,073 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    67 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Financial Services
  • Company Size: 77% Small, 19% Medium

What Do G2 Reviewers Say About Synup?

AI-generated summary from verified user reviews

Pros
  • Users find Synup's platform to be incredibly easy to use, streamlining management of reviews and social media posts.
  • Users find Synup to be incredibly helpful, automating tasks and providing valuable insights for business growth.
  • Users praise Synup for its effective review management, significantly enhancing local brand awareness and driving higher sales.
  • Users rave about the excellent customer support from Synup, noting its attentiveness and helpfulness in addressing needs.
  • Users value the centralized management features of Synup, streamlining their online presence effortlessly across multiple platforms.
Cons
  • Users find a difficult learning curve with Synup, but quickly adapt to its abundant features and functionalities.
  • Users mention that Synup has feature limitations, particularly with integrations and customizations, which affect user experience.
  • Users note a difficult learning curve with Synup, but express that familiarity improves usability over time.
  • Users note that improvement is needed in the update process and widget functionality for a better experience.
  • Users feel there's a lack of features in Synup, particularly wishing for more integrations and AI options.

What Are Recent G2 Reviews of Synup?

What Are G2 Users Discussing About Synup?

Thryv

Thryv is AI powered small business marketing software and a growth platform built for local service businesses. It combines online listings, reputation management, social media management, websites, digital advertising, and AI-powered lead insights with done for you marketing services to help businesses attract and convert more customers. Built for local service businesses, Thryv combines easy to use marketing software with done-for-you marketing services, giving owners the flexibility to manage their marketing or get expert help. With Thryv, businesses can: • Get discovered and build trust through online listings, professional websites, social media, and reputation management. • Attract potential customers through targeted advertising and search marketing. • Focus on promising opportunities with AI-powered lead scoring and insights. • See which marketing efforts drive leads, customers, and revenue—and make more informed decisions about where to invest. Thryv brings these capabilities together in one connected platform, helping business owners spend less time coordinating their marketing and more time serving their customers. Free onboarding, training, and ongoing support help customers get started and keep moving forward. More visibility. More opportunities. More confidence in how you grow.

Average Rating: 4.3/5.0

Total Reviews: 1,901

How Do G2 Users Rate Thryv?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Customer Feedback: 8.6/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.6/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.3/10 (Category avg: 8.3/10)

Who Is the Company Behind Thryv?

  • Seller: Thryv
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Dallas, TX
  • Twitter: @thryv
    8,415 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,823 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Health, Wellness and Fitness
  • Company Size: 90% Small, 9% Medium

What Do G2 Reviewers Say About Thryv?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Thryv, particularly for scheduling appointments and managing customer interactions.
  • Users appreciate the efficient automation features of Thryv, which enhance productivity and streamline marketing efforts.
  • Users praise the outstanding customer support of Thryv, emphasizing its helpfulness and responsiveness throughout their experience.
  • Users value the automation features of Thryv, enhancing efficiency and ensuring consistent client follow-ups effortlessly.
  • Users appreciate the helpful features of Thryv, enhancing productivity and streamlining communication effectively.
Cons
  • Users highlight several missing features in Thryv, such as invoice creation and customizable calendar availability.
  • Users face a challenging learning curve with Thryv, making it difficult to utilize its full potential effectively.
  • Users express dissatisfaction with pricing limitations and functionality issues that hinder their overall experience with Thryv.
  • Users find Keap's limited features frustrating, lacking essential elements like inventory management and customizable reporting.
  • Users find Thryv's pricing expensive and limiting, creating challenges with user licenses and contact list limits.

What Are Recent G2 Reviews of Thryv?

What Are G2 Users Discussing About Thryv?

Reviews.io

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io.

Average Rating: 4.8/5.0

Total Reviews: 651

How Do G2 Users Rate Reviews.io?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.5/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.1/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Reviews.io?

  • Seller: clearer.io
  • Year Founded: 2022
  • HQ Location: Boston, MA
  • Twitter: @clearer_io
    169 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    167 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Managing Director
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 84% Small, 14% Medium

What Do G2 Reviewers Say About Reviews.io?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support provided by Reviews.io, appreciating quick responses and helpful assistance.
  • Users appreciate the responsive customer support of Reviews.io, which is quick, professional, and genuinely helpful.
  • Users find Reviews.io to be exceptionally easy to use, benefiting from great support and intuitive navigation.
  • Users commend the exceptional helpfulness of the team, noting their prompt support and dedication to customer satisfaction.
  • Users value the easy integrations with various platforms, enhancing feedback collection and boosting confidence in conversions.
Cons
  • Users find the service quite expensive for basic functionality compared to the value offered.
  • Users experience a difficult setup, facing challenges with advanced features and customization options on Reviews.io.
  • Users experience poor customer support with unresponsive live chat, difficult AI access, and subpar issue resolution.
  • Users find the difficult navigation within Reviews.io complicates their experience and hinders usability.
  • Users note integration issues with Reviews.io, particularly finding the Klaviyo widgets somewhat limited.

What Are Recent G2 Reviews of Reviews.io?

GatherUp

GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.

Average Rating: 4.5/5.0

Total Reviews: 43

How Do G2 Users Rate GatherUp?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.1/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.5/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.9/10 (Category avg: 8.3/10)

Who Is the Company Behind GatherUp?

  • Seller: GatherUp
  • Year Founded: 2013
  • HQ Location: Walnut Creek, CA
  • Twitter: @GatherUp
    1,848 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 74% Small, 18% Medium

What Do G2 Reviewers Say About GatherUp?

AI-generated summary from verified user reviews

Pros
  • Users value the clear communication and exceptional support in the onboarding process, enhancing their experience with GatherUp.
  • Users commend GatherUp's outstanding customer support, highlighting seamless onboarding and responsive assistance from the team.
  • Users value the automation features of GatherUp, finding it easy to schedule review requests and follow-ups effortlessly.
  • Users value the centralized feedback management of GatherUp, which simplifies organization and accessibility of customer reviews.
  • Users value the customization options in GatherUp, enabling tailored messaging that aligns with their brand's identity.

What Are Recent G2 Reviews of GatherUp?

Uberall

Uberall is the world’s first multi-location marketing platform that connects your digital presence to local revenue impact. We help brands grow by optimizing location performance across visibility, engagement, reputation, and conversion—now including the industry’s first GEO (Generative Engine Optimization) Studio. As AI search changes how customers find businesses, Uberall’s AI-powered platform ensures your locations aren't just found, but recommended. Our comprehensive solution simplifies multi-location marketing with powerful analytics, listings, reviews, store locators, local pages, and local inventory. With the addition of GEO Studio, brands can now monitor their visibility in AI search, benchmark against competitors in LLM responses, and automatically publish AI-readable, locally relevant content across the web. Founded in 2013 in Berlin, Uberall powers over 1.3 million locations globally. Trusted by leaders in retail, hospitality, and automotive, Uberall is shaping the future of location marketing.

Average Rating: 4.3/5.0

Total Reviews: 256

How Do G2 Users Rate Uberall?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Customer Feedback: 8.6/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.7/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Uberall?

  • Seller: uberall GmbH
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Berlin, Berlin
  • Twitter: @getuberall
    1,257 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    463 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Restaurants
  • Company Size: 37% Medium, 31% Large

What Do G2 Reviewers Say About Uberall?

AI-generated summary from verified user reviews

Pros
  • Users find Uberall easy to use, facilitating seamless connections with customers across multiple platforms effortlessly.
  • Users value the centralized management of Uberall, enabling seamless oversight of multiple locations and data integration.
  • Users appreciate the centralized platform of Uberall, which simplifies managing multiple locations efficiently and effectively.
  • Users appreciate the easy setup of Uberall, making it simple to connect with customers and manage updates.
  • Users find Uberall to be a very helpful tool for effective customer engagement across platforms and support.
Cons
  • Users find the setup process complex, especially when connecting locations to Meta and Google, making it time-consuming.
  • Users experience reporting issues with Uberall as changes often fail to reflect correctly and resolutions aren't marked automatically.
  • Users often face linking issues with Uberall, making it tedious to sync updates with Google profiles.
  • Users find the difficult setup of Uberall challenging, especially when managing location listings and integrations.
  • Users note that improvement is needed in review management and dashboard intuitiveness for a better experience.

What Are Recent G2 Reviews of Uberall?

Trustpilot

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews!

Average Rating: 3.3/5.0

Total Reviews: 257

How Do G2 Users Rate Trustpilot?

  • Has the product been a good partner in doing business?: 6.8/10 (Category avg: 9.0/10)
  • Customer Feedback: 7.8/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.5/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 6.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Trustpilot?

  • Seller: Trustpilot
  • Year Founded: 2007
  • HQ Location: Copenhagen, Denmark
  • Twitter: @Trustpilot
    30,190 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,384 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Financial Services, Retail
  • Company Size: 61% Small, 32% Medium

What Do G2 Reviewers Say About Trustpilot?

AI-generated summary from verified user reviews

Pros
  • Users find Trustpilot to be a user-friendly platform, making it easy to navigate and access reviews quickly.
  • Users value Trustpilot's efficient reputation management tools, streamlining feedback integration and enhancing decision-making confidence.
  • Users commend the easy setup of Trustpilot, allowing for quick integration and efficient feedback management.
  • Users find Trustpilot to be a user-friendly platform for reading and submitting reviews quickly and easily.
  • Users value Trustpilot's automation features, making feedback integration effortless and improving overall project workflow efficiency.
Cons
  • Users experience poor customer support with Trustpilot, facing stress from vague policies and inadequate communication during review moderation.
  • Users express frustration with Trustpilot's review issues, citing aggressive moderation and poor communication as significant stressors.
  • Users express frustration over review manipulation, feeling stressed by aggressive moderation and lack of control over feedback.
  • Users find Trustpilot's pricing to be excessively high, particularly for basic features and limited review invites.
  • Users face significant billing issues with Trustpilot, including unexpected price hikes and rigid contract terms without clear communication.

What Are Recent G2 Reviews of Trustpilot?

What Are G2 Users Discussing About Trustpilot?

Alchemer Reputation Management

Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale.

Average Rating: 4.5/5.0

Total Reviews: 118

How Do G2 Users Rate Alchemer Reputation Management?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Customer Feedback: 8.8/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.0/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.2/10 (Category avg: 8.3/10)

Who Is the Company Behind Alchemer Reputation Management?

  • Seller: Alchemer
  • Company Website:
  • HQ Location: Louisville, CO
  • Twitter: @AlchemerHQ
    7,024 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: General Manager
  • Top Industries: Real Estate, Restaurants
  • Company Size: 39% Medium, 33% Large

What Do G2 Reviewers Say About Alchemer Reputation Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the outstanding customer support of Alchemer, enhancing their review management and overall success.
  • Users commend outstanding customer service from Chatmeter, highlighting exceptional support and responsiveness from their dedicated representatives.
  • Users appreciate the ease of use of Alchemer Reputation Management, making onboarding and navigation effortless for teams.
  • Users appreciate the helpful customer service of Alchemer, enhancing their efficiency in managing reviews and listings.
  • Users appreciate the helpful support from Chatmeter, enhancing efficiency and ensuring up-to-date listings.
Cons
  • Users express frustration over limited social media integration, affecting comment management and post scheduling capabilities.
  • Users experience limited content as listings often miss deadlines and support is unavailable on weekends.
  • Users experience inadequate support, facing frustrating delays and lack of follow-ups on essential services and features.
  • Users find limited features in Alchemer, especially concerning AI responses and timely listing creations.
  • Users express frustration with poor customer support, highlighting unfulfilled promises and inadequate follow-up from the service team.

What Are Recent G2 Reviews of Alchemer Reputation Management?

What Are G2 Users Discussing About Alchemer Reputation Management?

Swell

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.

Average Rating: 4.5/5.0

Total Reviews: 341

How Do G2 Users Rate Swell?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.0/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.5/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.6/10 (Category avg: 8.3/10)

Who Is the Company Behind Swell?

  • Seller: SocialSwell
  • Year Founded: 2016
  • HQ Location: Salt Lake City, Utah
  • Twitter: @Swell_Reviews
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 87% Small, 12% Medium

What Are Recent G2 Reviews of Swell?

OutboundEngine

OutboundEngine helps businesses grow by making online marketing simple and easy for everyone. We create beautiful, high-impact marketing campaigns, deliver them automatically and track engagement to show who’s ready to have a conversation. Our platform strengthens relationships with customers, partners and prospects to uncover more opportunities with less work.

Average Rating: 3.7/5.0

Total Reviews: 160

How Do G2 Users Rate OutboundEngine?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.0/10)
  • Customer Feedback: 8.9/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.8/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.2/10 (Category avg: 8.3/10)

Who Is the Company Behind OutboundEngine?

Who Uses This Product?

  • Who Uses This: Realtor, Real Estate Agent
  • Top Industries: Real Estate, Insurance
  • Company Size: 72% Small, 16% Medium

What Do G2 Reviewers Say About OutboundEngine?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation efficiency of OutboundEngine, streamlining marketing tasks and enhancing engagement effectively.
  • Users appreciate the automation capabilities of OutboundEngine, enhancing reputation management and simplifying social media tasks.
  • Users value OutboundEngine for its automation features, which streamline reputation management and enhance social media presence.
  • Users appreciate the ease of use of OutboundEngine, especially its fast and straightforward initial setup.
  • Users commend OutboundEngine for its easy setup, enabling quick and hassle-free integration for effective marketing.
Cons
  • Users find the high pricing of OutboundEngine surprising, especially due to the absence of a free trial for new users.

What Are Recent G2 Reviews of OutboundEngine?

What Are G2 Users Discussing About OutboundEngine?