# Best Online Reputation Management Software with Social Media Management Capabilities

## How Many Online Reputation Management Software Products Does G2 Track?

**Total Products under this Category:** 359

### Category Stats (Aug 2026)

- **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Online Reputation Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,300+ Authentic Reviews
- 359+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Reputation Management Software
 ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=84697&focus%5B%5D=1196045)

Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Experience.com, and Liftify.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=experience-com&focus%5B%5D=liftify)

**Sponsored**

### Brand24

Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-08-05T15%3A53%3A14Z&secure%5Bdisplayable_resource_id%5D=262&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=262&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5791&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%2Ff%2Fsocial-media-management&secure%5Btoken%5D=bd7a986cb2e4a940c144b87ab7e309c506d5025405a8a4916ae4ff15c3b7cacd&secure%5Burl%5D=https%3A%2F%2Fapp.brand24.com%2Fuser%2Fregister-account%2F%3Fcustom_form%3D506%26utm_source%3Dg2.com%26utm_medium%3Dcpc%26utm_campaign%3Dlistings&secure%5Burl_type%5D=custom_url)

### [Birdeye](https://www.g2.com/products/birdeye/reviews)

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,068

#### How Do G2 Users Rate Birdeye?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.4/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Birdeye?

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews.
- Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient.
- Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly.
- Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation.
- Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication.

##### Cons

- Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements.
- Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience.
- Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues.
- Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology.
- Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience.

#### What Are Recent G2 Reviews of Birdeye?

**["We Came Back to Birdeye for a Reason"](https://www.g2.com/survey_responses/birdeye-review-13192521)**

**Rating:** 5.0/5.0 stars

_— Terry Lind S._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-13192521)

**["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451)

#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

### [Reputation](https://www.g2.com/products/reputation/reviews)

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,405

#### How Do G2 Users Rate Reputation?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Reputation?

- **Seller:** [Reputation](https://www.g2.com/sellers/reputation)
- **Company Website:** reputation.com
- **Year Founded:** 2006
- **HQ Location:** San Ramon, CA
- **Twitter:** @Reputation\_Com  
10,930 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website)  
685 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager, Property Manager
- **Top Industries:** Automotive, Real Estate
- **Company Size:** 46% Medium, 29% Small

#### What Do G2 Reviewers Say About Reputation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback.
- Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection.
- Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders.
- Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms.
- Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly.

##### Cons

- Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects.
- Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights.
- Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively.
- Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates.
- Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy.

#### What Are Recent G2 Reviews of Reputation?

**["Visually pleasing & streamlined process. No complaints"](https://www.g2.com/survey_responses/reputation-review-9899978)**

**Rating:** 4.0/5.0 stars

_— Danny M._

[Read full review](https://www.g2.com/survey_responses/reputation-review-9899978)

**["Centralized Hub for Reputation with Room for Social Media Improvement"](https://www.g2.com/survey_responses/reputation-review-7128655)**

**Rating:** 4.0/5.0 stars

_— Giovanni A._

[Read full review](https://www.g2.com/survey_responses/reputation-review-7128655)

#### What Are G2 Users Discussing About Reputation?

- [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp)
- [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment
- [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment
- [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment

### [Yotpo](https://www.g2.com/products/yotpo/reviews)

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more

**Average Rating:** 4.3/5.0

**Total Reviews:** 255

#### How Do G2 Users Rate Yotpo?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.1/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.2/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Yotpo?

- **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo)
- **Company Website:** www.yotpo.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @Yotpo  
19,212 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website)  
784 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Founder
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Yotpo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Yotpo, benefiting from simple integration and streamlined customer communication.
- Users praise Yotpo's **exceptional customer support** , noting their team's commitment to enhancing marketing and service outcomes.
- Users value Yotpo's **exceptional service and support** , considering them a vital partner for marketing success.
- Users value the **seamless integration** of loyalty, reviews, and SMS, enhancing their customer engagement effectively.
- Users value Yotpo for its **seamless integration of review management** , enhancing customer feedback and loyalty rewards.

##### Cons

- Users find Yotpo to be **expensive** for the chaotic service and features it offers, leading to frustration.
- Users are frustrated by Yotpo's **missing features** , which lead to frustrating experiences and hinder overall strategy.
- Users express frustration with Yotpo's **limited features** , citing outdated software and confusing user interfaces that hinder performance.
- Users express frustration with Yotpo’s **limited functionality** , citing issues with features, reporting, and overall usability.
- Users express frustration with **feature limitations** in Yotpo, citing chaos in discount features and complicated support.

#### What Are Recent G2 Reviews of Yotpo?

**["Yopto is an essential tool for sales websites."](https://www.g2.com/survey_responses/yotpo-review-12394874)**

**Rating:** 5.0/5.0 stars

_— Francisco B._

[Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874)

**["Effortless Setup and Customer Engagement with Yotpo"](https://www.g2.com/survey_responses/yotpo-review-12262971)**

**Rating:** 5.0/5.0 stars

_— Brittaney F._

[Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971)

#### What Are G2 Users Discussing About Yotpo?

- [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment
- [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based)
- [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost)
- [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo)
- [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo)

### [NiceJob](https://www.g2.com/products/nicejob/reviews)

NiceJob is the easiest way to become a top-rated business. It's a reputation marketing platform built to help you attract more leads, convert more sales, and grow through the power of reviews, referrals, and repeat customers. We automate review collection, amplify your best feedback across social media and search engines, and drive real revenue with features like Reviews, Social Proof, and Get Repeats—helping you build trust, re-engage past clients, and turn more visitors into paying customers. 🏆 The leading Reputation Marketing platform 🚀 Effortlessly boost reviews, grow repeat sales, and win more business 😍 Rated ⭐⭐⭐⭐⭐ and trusted by over 7,000 businesses Our platform also powers your social media with authentic customer content, improves your local SEO, and drives more traffic to your website by turning great experiences into powerful social proof. No contracts. 14-day free trial. Just $75/month for our Reviews plan. → Start your free trial at nicejob.com ←

**Average Rating:** 4.8/5.0

**Total Reviews:** 412

#### How Do G2 Users Rate NiceJob?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.8/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind NiceJob?

- **Seller:** [Paystone](https://www.g2.com/sellers/paystone)
- **Company Website:** www.paystone.com
- **Year Founded:** 2002
- **HQ Location:** Montréal, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=411db50b478cc005e03ed63bfd65fb7c576d5ef9cb2a45f209ed803629f14ef3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpaystone%2F&secure%5Burl_type%5D=linkedin_company_website)  
175 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Construction, Consumer Services
- **Company Size:** 92% Small, 5% Medium

#### What Do G2 Reviewers Say About NiceJob?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of NiceJob, appreciating its seamless integration and automated processes that save time.
- Users love how NiceJob effectively automates review requests, leading to a **remarkable increase in 5-star reviews**.
- Users love how NiceJob's **automated review management** boosts their review count effortlessly, enhancing their small business success.
- Users praise NiceJob for its **easy setup** , facilitating a hassle-free start to enhancing their business operations.
- Users appreciate the **streamlined review process** of NiceJob, enhancing efficiency and allowing focus on other essential tasks.

##### Cons

- Users express frustration over the **missing features** of NiceJob, wishing for enhanced functionalities and incentives.
- Users find NiceJob a bit **expensive** , especially for solo operations, but still consider it worth the investment.
- Users find NiceJob **limiting in its focus on reviews** , desiring a more versatile tool for comprehensive customer engagement.
- Users experience significant **communication delays** with NiceJob, making support and onboarding frustratingly complicated.
- Users find **client upload difficulties** frustrating, as relying on CSVs complicates the process of adding clients individually.

#### What Are Recent G2 Reviews of NiceJob?

**["Easy to Use and Effective for Collecting Client Reviews"](https://www.g2.com/survey_responses/nicejob-review-13135999)**

**Rating:** 4.5/5.0 stars

_— Aaron S._

[Read full review](https://www.g2.com/survey_responses/nicejob-review-13135999)

**["Scalable Review Generation for Productized Agency Client Delivery"](https://www.g2.com/survey_responses/nicejob-review-12706891)**

**Rating:** 5.0/5.0 stars

_— Jake H._

[Read full review](https://www.g2.com/survey_responses/nicejob-review-12706891)

#### What Are G2 Users Discussing About NiceJob?

- [What is NiceJob used for?](https://www.g2.com/discussions/what-is-nicejob-used-for)

### [Reviews.io](https://www.g2.com/products/reviews-io/reviews)

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io.

**Average Rating:** 4.8/5.0

**Total Reviews:** 646

#### How Do G2 Users Rate Reviews.io?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Reviews.io?

- **Seller:** [clearer.io](https://www.g2.com/sellers/clearer-io)
- **Year Founded:** 2022
- **HQ Location:** Boston, MA
- **Twitter:** @clearer\_io  
169 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15306cc7c5d62745ddd6dedf78ce5b8e14b77f382cc28cd95e2c4e158a17bba8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearerio%2F&secure%5Burl_type%5D=linkedin_company_website)  
173 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Managing Director
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 84% Small, 14% Medium

#### What Do G2 Reviewers Say About Reviews.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **helpful customer support** of Reviews.io, praising its effectiveness and ease of use.
- Users value the **helpfulness of the support team** , who provide invaluable assistance in resolving issues efficiently.
- Users rave about the **ease of use** of Reviews.io, making it simple for customers to leave feedback effortlessly.
- Users praise the **exceptional helpfulness of the support team** , appreciating their quick responses and tailored assistance.
- Users commend the **extremely quick response time** and efficient customer support at Reviews.io, enhancing their experience.

##### Cons

- Users find the **pricing to be quite expensive** for basic features, impacting overall value perception.
- Users express frustration with **poor customer support** , citing ineffective communication and inconsistent assistance from support team members.
- Users find the **difficult setup** challenging due to a steep learning curve and limited customization options.
- Users find **review import coordination challenging** and seek improvements in SEO and customer profile management.
- Users find the **difficult navigation** challenging, with menu orientation and review submission being notably complex.

#### What Are Recent G2 Reviews of Reviews.io?

**["very Pleasant experience with Support agent"](https://www.g2.com/survey_responses/reviews-io-review-9859194)**

**Rating:** 5.0/5.0 stars

_— Rita M._

[Read full review](https://www.g2.com/survey_responses/reviews-io-review-9859194)

**["Fair Pricing, Easy Integration, and Reliable Reviews Management"](https://www.g2.com/survey_responses/reviews-io-review-13168916)**

**Rating:** 4.5/5.0 stars

_— Paul S._

[Read full review](https://www.g2.com/survey_responses/reviews-io-review-13168916)

### [Thryv](https://www.g2.com/products/thryv/reviews)

Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to replace disconnected tools, Thryv combines essential business software into one easy-to-use platform. Now including Keap, Thryv delivers powerful CRM software, marketing automation, and sales management tools that help small businesses capture more leads, automate follow-ups, and increase repeat business. With built-in tools for lead management, email and SMS marketing, pipeline tracking, and customer relationship management, Thryv + Keap help teams stay organized and close more deals. From getting found online with digital marketing tools to managing customer relationships and automating sales workflows, Thryv + Keap simplify every stage of the customer journey. The result is a scalable, all-in-one CRM and marketing platform that helps small businesses save time, increase efficiency, and focus on what matters most—running and growing their business.

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,893

#### How Do G2 Users Rate Thryv?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.6/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Thryv?

- **Seller:** [Thryv](https://www.g2.com/sellers/thryv)
- **Company Website:** Thryv.com
- **Year Founded:** 2012
- **HQ Location:** Dallas, TX
- **Twitter:** @thryv  
8,415 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27887848e034bb1ec04ffc19993643ac5aba8ec3f47189ab13b2d95d7f950b19&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthryvinc&secure%5Burl_type%5D=linkedin_company_website)  
5,883 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Thryv?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Thryv to be **easy to use** , seamlessly integrating various features for efficient team collaboration.
- Users appreciate the **automation features** of Thryv, enabling streamlined follow-ups and consistent client engagement.
- Users love the **automation features** of Thryv, enhancing efficiency in managing client follow-ups and nurturing campaigns.
- Users value the **great customer support** from Thryv, highlighting its helpfulness and comprehensiveness.
- Users appreciate the **powerful automation features** of Thryv, finding it easy to use and engaging.

##### Cons

- Users express disappointment over **missing features** and constant glitches, undermining their overall experience with Thryv.
- Users find the **learning curve challenging** , requiring time and support to navigate the many features effectively.
- Users experience **constant glitches** with Thryv, leading to dissatisfaction and a lack of essential export options.
- Users find **limited features** in Thryv, such as insufficient data management and challenging segmentation capabilities.
- Users find Thryv to be **expensive** , especially with additional setup and customization costs due to its complexity.

#### What Are Recent G2 Reviews of Thryv?

**["All-in-One Thryv Platform That Streamlined Our Workflow and Saved Us Money"](https://www.g2.com/survey_responses/thryv-review-12972196)**

**Rating:** 5.0/5.0 stars

_— Alan H._

[Read full review](https://www.g2.com/survey_responses/thryv-review-12972196)

**["Keap/Thryv has helped me grow my business in ways I never thought I could"](https://www.g2.com/survey_responses/thryv-review-8053452)**

**Rating:** 5.0/5.0 stars

_— Heather W._

[Read full review](https://www.g2.com/survey_responses/thryv-review-8053452)

#### What Are G2 Users Discussing About Thryv?

- [What is Thryv used for?](https://www.g2.com/discussions/what-is-thryv-used-for)
- [How do I cancel Thryv?](https://www.g2.com/discussions/how-do-i-cancel-thryv)
- [What is infusionsoft used for?](https://www.g2.com/discussions/what-is-infusionsoft-used-for) - 3 comments
- [Who owns Thryv software?](https://www.g2.com/discussions/who-owns-thryv-software)
- [Is KEAP an Infusionsoft?](https://www.g2.com/discussions/is-keap-an-infusionsoft) - 4 comments

### [Synup](https://www.g2.com/products/synup/reviews)

Synup is a local marketing platform built for agencies and resellers. Agencies use Synup to deliver listings, reputation, and social media management for thousands of client locations, build local SEO into their own products with the Synup API and MCP server, white-label every surface under their own brand, and run agency operations from the same platform they use to deliver client work. It replaces the fragmented stack that agencies typically cobble together to deliver local SEO at scale. Listings Management Sync business information across Google, Apple, Bing, Facebook, and every major listing platform. Bulk edits push across thousands of locations in a single action. Track listings indexing across every platform to confirm each client location is actually live in search, not just submitted. Most listing tools stop at confirming the push. Synup tracks whether the data is indexed and visible to searchers. Reputation Management Monitor reviews across Google, Facebook, and every major review site. Respond using AI-generated drafts that match each client's brand voice. Send review request campaigns over email and SMS to grow review velocity for every client location. Social Media Management Tool Schedule posts across Google Business Profile, Facebook, Instagram, and LinkedIn for hundreds of locations in one workflow. AI generates localized content per location so every post feels native to its market instead of looking like the same campaign copy-pasted everywhere. Local SEO Analytics Track local rankings, GBP performance, and review sentiment for every client location. Reporting runs across the full client portfolio without spreadsheet exports or stitching data between tools. Local SEO Tools API Build local SEO into your own product. Agencies, platforms, and SaaS companies use the Synup API to power listings sync, review management, and GBP automation inside their existing applications. Headless and built to scale across millions of locations. Synup MCP Server Connect Synup to Claude, ChatGPT, and any MCP-compatible AI assistant. Agencies use the MCP server to query listings, pull review data, and manage client locations through conversational AI workflows instead of clicking through dashboards. Included for existing customers. White-Label Everything Every Synup tool, dashboard, and client report can be fully white-labeled under your agency's brand. Custom domains, your logo, your colors, your client-facing experience. Your clients never know Synup is in the stack. Agency Operations Beyond the core local SEO tools, Synup gives agencies a full operating layer to run their business from one platform. Offer essential local SEO tools to all your SMB clients at no extra cost -Forecast churn risk using client health scores and usage patterns -Build a single source of truth for all client information, enriched with AI-powered fields -Capture and enrich leads instantly using AI-powered prospecting tools -Manage sales pipelines with custom stages for marketing services and retainers -Track tasks and deliverables across marketing campaigns -Create and send invoices directly from Synup and automate your billing workflows Synup is the operating system agencies run their local SEO business on. The core tools handle client delivery, the API and MCP server let agencies extend Synup into their own products, and the white-label layer keeps every surface under your brand from the first click to the final invoice.

**Average Rating:** 4.5/5.0

**Total Reviews:** 309

#### How Do G2 Users Rate Synup?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.9/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Synup?

- **Seller:** [Synup](https://www.g2.com/sellers/synup)
- **Year Founded:** 2014
- **HQ Location:** New York, New York
- **Twitter:** @synup  
3,073 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f6760f3ad516df2005b76746744336ca7e851192bf51bb5bd953c38a4f31b02&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9322483%2F&secure%5Burl_type%5D=linkedin_company_website)  
68 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Financial Services
- **Company Size:** 76% Small, 19% Medium

#### What Do G2 Reviewers Say About Synup?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Synup to be an **easy-to-use platform** that streamlines review management and enhances online presence effortlessly.
- Users appreciate the **helpfulness** of Synup in managing reviews and enhancing online visibility for their businesses.
- Users value Synup for its **efficient review management** that enhances online presence and saves valuable time.
- Users praise Synup's **responsive customer support** , highlighting their effectiveness and helpfulness in managing online listings and reviews.
- Users appreciate the **centralized management** of Synup, benefiting from responsive support and effective multi-location tools.

##### Cons

- Users face a **steep learning curve** when starting with Synup, despite helpful tutorials and support from the team.
- Users note **feature limitations** in Synup, including unclear pricing and insufficient customization for specific needs.
- Users face a **difficult learning curve** with Synup, as the interface can be confusing at first.
- Users find that **improvement is needed** in scheduling and update processes within Synup, impacting overall user experience.
- Users experience a **lack of features** in Synup, especially regarding social media tools and targeting options.

#### What Are Recent G2 Reviews of Synup?

**["Effortless Automation and Outstanding Support"](https://www.g2.com/survey_responses/synup-review-11995460)**

**Rating:** 5.0/5.0 stars

_— Lauren H._

[Read full review](https://www.g2.com/survey_responses/synup-review-11995460)

**["Outstanding Experience from Start to Finish"](https://www.g2.com/survey_responses/synup-review-11970736)**

**Rating:** 5.0/5.0 stars

_— Tony S._

[Read full review](https://www.g2.com/survey_responses/synup-review-11970736)

#### What Are G2 Users Discussing About Synup?

- [What is Synup used for?](https://www.g2.com/discussions/what-is-synup-used-for)

### [GatherUp](https://www.g2.com/products/gatherup/reviews)

GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.

**Average Rating:** 4.5/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate GatherUp?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.1/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind GatherUp?

- **Seller:** [GatherUp](https://www.g2.com/sellers/gatherup)
- **Year Founded:** 2013
- **HQ Location:** Walnut Creek, CA 
- **Twitter:** @GatherUp  
1,848 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ebcaa33dd03cf85402f6df84a8f96af7ec03c693a73faec671f84b330d26ae4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgatherup%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 74% Small, 18% Medium

#### What Do G2 Reviewers Say About GatherUp?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **clear communication** from support, enhancing their onboarding experience and overall satisfaction with GatherUp.
- Users commend the **outstanding customer support** from Mike and Michelle, enhancing their overall experience with GatherUp.
- Users value the **automation features** of GatherUp, simplifying the process of managing customer reviews effortlessly.
- Users value the **centralized feedback management** of GatherUp, enabling organized and accessible customer reviews in one place.
- Users value the **customization options** in GatherUp, enabling tailored messaging that aligns with their brand’s voice.

#### What Are Recent G2 Reviews of GatherUp?

**["No-brainer for your own business or clients you serve!"](https://www.g2.com/survey_responses/gatherup-review-11274362)**

**Rating:** 5.0/5.0 stars

_— Jon P._

[Read full review](https://www.g2.com/survey_responses/gatherup-review-11274362)

**["Consistent, Automated Review Requests That Boost Local Visibility"](https://www.g2.com/survey_responses/gatherup-review-12921229)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/gatherup-review-12921229)

### [Trustpilot](https://www.g2.com/products/trustpilot/reviews)

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews!

**Average Rating:** 3.4/5.0

**Total Reviews:** 253

#### How Do G2 Users Rate Trustpilot?

- **Has the product been a good partner in doing business?:** 6.8/10 (Category avg: 9.0/10)
- **Customer Feedback:** 7.8/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 6.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Trustpilot?

- **Seller:** [Trustpilot](https://www.g2.com/sellers/trustpilot)
- **Year Founded:** 2007
- **HQ Location:** Copenhagen, Denmark
- **Twitter:** @Trustpilot  
30,190 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7cbce2e5933c733a4025c188401496ce7a1871ce95c49995934a3fcf271c6e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F862573%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,384 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Financial Services, Retail
- **Company Size:** 60% Small, 32% Medium

#### What Do G2 Reviewers Say About Trustpilot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information.
- Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making.
- Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes.
- Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products.
- Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes.

##### Cons

- Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes.
- Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation.
- Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process.
- Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites.
- Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain.

#### What Are Recent G2 Reviews of Trustpilot?

**["Genuine Verified Reviews That Boost SEO Visibility"](https://www.g2.com/survey_responses/trustpilot-review-12678034)**

**Rating:** 5.0/5.0 stars

_— Visal K._

[Read full review](https://www.g2.com/survey_responses/trustpilot-review-12678034)

**["Trustpilot Makes Confident Buying Decisions Easy"](https://www.g2.com/survey_responses/trustpilot-review-13040258)**

**Rating:** 4.5/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/trustpilot-review-13040258)

#### What Are G2 Users Discussing About Trustpilot?

- [What is Trustpilot used for?](https://www.g2.com/discussions/what-is-trustpilot-used-for) - 1 upvote

### [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews)

Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale.

**Average Rating:** 4.5/5.0

**Total Reviews:** 118

#### How Do G2 Users Rate Alchemer Reputation Management?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.8/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Alchemer Reputation Management?

- **Seller:** [Alchemer](https://www.g2.com/sellers/alchemer)
- **Company Website:** www.alchemer.com
- **HQ Location:** Louisville, CO
- **Twitter:** @AlchemerHQ  
7,024 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03a0d564cb4e0b44f2c54bc034945baaedd316436c84275f85c07fb360389148&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F712662%2F&secure%5Burl_type%5D=linkedin_company_website)  
232 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Director of Marketing
- **Top Industries:** Real Estate, Restaurants
- **Company Size:** 39% Medium, 33% Large

#### What Do G2 Reviewers Say About Alchemer Reputation Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **centralized review management** of Alchemer, simplifying ad posting and response standardization across platforms.
- Users praise the **responsive and helpful customer service** of Alchemer Reputation Management for enhancing their overall experience.
- Users find Alchemer Reputation Management incredibly **easy to use** , enjoying its intuitive interface and effortless setup process.
- Users value the **quick responses** from support, enhancing their experience with effective and reassuring communication.
- Users value the **centralized management** of Alchemer, simplifying review responses and performance analysis across platforms.

##### Cons

- Users express concern over **limited content options** , facing delays and lack of support for listing creations.
- Users find **limited features** in Alchemer, particularly regarding AI responses and social media comment integration.
- Users express frustration over **poor customer support** , with missed meetings and inadequate follow-up hindering their experience.
- Users find the **reporting issues** frustrating, as downloads are necessary, and timely listings are often problematic.
- Users note the **limited AI functionality** for review responses, impacting their interaction with social media comments.

#### What Are Recent G2 Reviews of Alchemer Reputation Management?

**["Review for Leanna Brown"](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11384335)**

**Rating:** 5.0/5.0 stars

_— Mia Y._

[Read full review](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11384335)

**["Great Online Reputation Management Platform"](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11267422)**

**Rating:** 4.5/5.0 stars

_— Connor D._

[Read full review](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11267422)

#### What Are G2 Users Discussing About Alchemer Reputation Management?

- [What is Chatmeter used for?](https://www.g2.com/discussions/what-is-chatmeter-used-for)

### [Uberall](https://www.g2.com/products/uberall-2024-01-10/reviews)

Uberall is the world’s first multi-location marketing platform that connects your digital presence to local revenue impact. We help brands grow by optimizing location performance across visibility, engagement, reputation, and conversion—now including the industry’s first GEO (Generative Engine Optimization) Studio. As AI search changes how customers find businesses, Uberall’s AI-powered platform ensures your locations aren't just found, but recommended. Our comprehensive solution simplifies multi-location marketing with powerful analytics, listings, reviews, store locators, local pages, and local inventory. With the addition of GEO Studio, brands can now monitor their visibility in AI search, benchmark against competitors in LLM responses, and automatically publish AI-readable, locally relevant content across the web. Founded in 2013 in Berlin, Uberall powers over 1.3 million locations globally. Trusted by leaders in retail, hospitality, and automotive, Uberall is shaping the future of location marketing.

**Average Rating:** 4.4/5.0

**Total Reviews:** 235

#### How Do G2 Users Rate Uberall?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.6/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Uberall?

- **Seller:** [uberall GmbH](https://www.g2.com/sellers/uberall-gmbh)
- **Company Website:** uberall.com
- **Year Founded:** 2013
- **HQ Location:** Berlin, Berlin
- **Twitter:** @getuberall  
1,257 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=156063e7ec51b29d44e44e4393436a206a340f6d8759b25ca5aa6c6d9983ff59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2832960%2F&secure%5Burl_type%5D=linkedin_company_website)  
463 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Marketing Manager, Marketing Manager
- **Top Industries:** Marketing and Advertising, Restaurants
- **Company Size:** 38% Medium, 31% Large

#### What Do G2 Reviewers Say About Uberall?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Uberall, facilitating seamless customer interactions and ad management across platforms.
- Users value the **centralized management** of Uberall, enjoying the convenience of an integrated solution across platforms.
- Users find Uberall's **centralized platform** invaluable for efficiently managing multiple locations with ease and convenience.
- Users find the **easy setup** of Uberall a significant advantage, streamlining their connection with customers effortlessly.
- Users highlight the **helpfulness** of Uberall in connecting with customers across multiple platforms efficiently.

##### Cons

- Users find the **setup challenges** with connecting locations to Meta and Google time-consuming and complicated.
- Users face **reporting issues** with Uberall, as changes may not sync properly and resolved reviews aren't always marked correctly.
- Users struggle with **linking issues** in Uberall, as changes often don't reflect on Google profiles, causing extra work.
- Users find the **difficult setup** of Uberall to be time-consuming and complicated, especially when managing location updates.
- Users find that **improvement is needed** in dashboard intuitiveness and ensuring updates reflect accurately across platforms.

#### What Are Recent G2 Reviews of Uberall?

**["Streamlined Social Media Management with Stellar Support"](https://www.g2.com/survey_responses/uberall-review-12320759)**

**Rating:** 5.0/5.0 stars

_— Shannon H._

[Read full review](https://www.g2.com/survey_responses/uberall-review-12320759)

**["Centralized Multi-Location Management That Saves Time and Boosts Visibility"](https://www.g2.com/survey_responses/uberall-review-12775963)**

**Rating:** 5.0/5.0 stars

_— Josh C._

[Read full review](https://www.g2.com/survey_responses/uberall-review-12775963)

### [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews)

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.

**Average Rating:** 4.5/5.0

**Total Reviews:** 341

#### How Do G2 Users Rate Swell?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Swell?

- **Seller:** [SocialSwell](https://www.g2.com/sellers/socialswell)
- **Year Founded:** 2016
- **HQ Location:** Salt Lake City, Utah
- **Twitter:** @Swell\_Reviews  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90219892aa94332d4df35f24c16f9e22bd78f6a69ff7faff499ff205a0c1615e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17937029%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 87% Small, 12% Medium

#### What Are Recent G2 Reviews of Swell?

**["Awesome platform to contact our research participants. Private, easy to use... Great features"](https://www.g2.com/survey_responses/swell-review-8879327)**

**Rating:** 4.5/5.0 stars

_— Gina A._

[Read full review](https://www.g2.com/survey_responses/swell-review-8879327)

**["Modern developer workflow are impressive"](https://www.g2.com/survey_responses/swell-review-9932552)**

**Rating:** 4.0/5.0 stars

_— Khaloukhaev A._

[Read full review](https://www.g2.com/survey_responses/swell-review-9932552)

### [OutboundEngine](https://www.g2.com/products/outboundengine/reviews)

OutboundEngine helps businesses grow by making online marketing simple and easy for everyone. We create beautiful, high-impact marketing campaigns, deliver them automatically and track engagement to show who’s ready to have a conversation. Our platform strengthens relationships with customers, partners and prospects to uncover more opportunities with less work.

**Average Rating:** 3.7/5.0

**Total Reviews:** 157

#### How Do G2 Users Rate OutboundEngine?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.9/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.8/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind OutboundEngine?

- **Seller:** [OutboundEngine](https://www.g2.com/sellers/outboundengine)
- **Year Founded:** 2012
- **HQ Location:** Austin, Texas
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e869c91664876e6d2ea16008f731cd8a139fcb3f7f77e74fc1d547b71797172&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2699791%2F&secure%5Burl_type%5D=linkedin_company_website)  
164 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Realtor, Real Estate Agent
- **Top Industries:** Real Estate, Insurance
- **Company Size:** 71% Small, 16% Medium

#### What Do G2 Reviewers Say About OutboundEngine?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation efficiency** of OutboundEngine, enhancing their marketing and reputation management effortlessly.
- Users appreciate OutboundEngine for its **automation capabilities** , enhancing reputation management and social media engagement effortlessly.
- Users value the **automation features** of OutboundEngine, enabling efficient reputation and social media management.
- Users appreciate the **ease of use** of OutboundEngine, especially the fast and straightforward initial setup process.
- Users appreciate the **easy setup** of OutboundEngine, enabling quick and efficient access to its powerful features.

##### Cons

- Users find the **high pricing** of OutboundEngine a barrier, especially without a free trial for new users.

#### What Are Recent G2 Reviews of OutboundEngine?

**["Seamless Marketing Automation, Tailored for Accounting"](https://www.g2.com/survey_responses/outboundengine-review-12883073)**

**Rating:** 4.0/5.0 stars

_— Kalkman S._

[Read full review](https://www.g2.com/survey_responses/outboundengine-review-12883073)

**["Effortless Social Media Automation for Enhanced Reputation"](https://www.g2.com/survey_responses/outboundengine-review-12291182)**

**Rating:** 4.0/5.0 stars

_— Arunodya P._

[Read full review](https://www.g2.com/survey_responses/outboundengine-review-12291182)

#### What Are G2 Users Discussing About OutboundEngine?

- [What does a strategist do?](https://www.g2.com/discussions/what-does-a-strategist-do)
- [How much does OutboundEngine cost?](https://www.g2.com/discussions/how-much-does-outboundengine-cost)
- [Is OutboundEngine worth it?](https://www.g2.com/discussions/is-outboundengine-worth-it) - 1 comment
- [What does OutboundEngine do?](https://www.g2.com/discussions/what-does-outboundengine-do) - 1 comment

Spotlight Categories

[Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems)

[Data Observability Software](https://www.g2.com/categories/data-observability)

[AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant)

[Purchasing Software](https://www.g2.com/categories/purchasing-software)

[Relational Databases](https://www.g2.com/categories/relational-databases)

Similar Categories

- [Account-Based Marketing](/categories/account-based-marketing)
- [Affiliate Marketing](/categories/affiliate-marketing)
- [App Store Optimization](/categories/app-store-optimization)
- [Audience Intelligence Platforms](/categories/audience-intelligence-platforms)
- [B2B Services Review Platforms](/categories/b2b-services-review-platforms)

- [Blogger Outreach](/categories/blogger-outreach)
- [Book Marketing Tools](/categories/book-marketing-tools)
- [Brand Intelligence](/categories/brand-intelligence)
- [Consumer Insights Platforms](/categories/consumer-insights-platforms)
- [Consumer Video Feedback](/categories/consumer-video-feedback)

- [Content Curation](/categories/content-curation)
- [Content Marketing](/categories/content-marketing)
- [Conversational Marketing](/categories/conversational-marketing)
- [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools)
- [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp)

[Browse Online Reputation Management Themes](/categories/online-reputation-management/themes)

Benefits of Online Reputation Management Software with Social Media Management capabilities include: Helps manage social messaging and measures the full impact of social campaigns.

Below are the top-rated Online Reputation Management Software with Social Media Management capabilities, as verified by G2’s Research team. Real users have identified Social Media Management as an important function of Online Reputation Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image")](https://www.g2.com/products/birdeye/reviews)[Birdeye](https://www.g2.com/products/birdeye/reviews)[4.7/5(4,200)](https://www.g2.com/products/birdeye/reviews) | Review automation and messaging for multi-location brands | "We Came Back to Birdeye for a Reason" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d69dc48d622b22a835448d79c4f1d0ec/soci.png "Product Avatar Image")](https://www.g2.com/products/soci/reviews)[SOCi](https://www.g2.com/products/soci/reviews)[4.5/5(4,661)](https://www.g2.com/products/soci/reviews) | Multi-location social and review management at scale | "Soci for Social Activities" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_26840d0dfd54aa556644e88eb0d911cc/reputation.jpg "Product Avatar Image")](https://www.g2.com/products/reputation/reviews)[Reputation](https://www.g2.com/products/reputation/reviews)[4.5/5(2,469)](https://www.g2.com/products/reputation/reviews) | Reputation scoring and social management for multi-property operators | "Visually pleasing & streamlined process. No complaints" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image")](https://www.g2.com/products/yext/reviews)[Yext](https://www.g2.com/products/yext/reviews)[4.4/5(1,124)](https://www.g2.com/products/yext/reviews) | Listing accuracy and review management across directories | "Yext: A Robust Platform for SEO Clients" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b946c402d6773fa031b66eec1682b15c/g2.png "Product Avatar Image")](https://www.g2.com/products/g2/reviews)[G2 Marketing Solutions](https://www.g2.com/products/g2/reviews)[4.6/5(5,674)](https://www.g2.com/products/g2/reviews) | Buyer intent and verified reviews for B2B software vendors | "Valuable AI Search Visibility Insights and a Truly Collaborative Partnership" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image")](https://www.g2.com/products/podium/reviews)[Podium](https://www.g2.com/products/podium/reviews)[4.5/5(2,109)](https://www.g2.com/products/podium/reviews) | SMS-first communication with review automation for local businesses | "Fees less like a review collection tool and more like a digital front desk" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ffc270ae99a7cd359abaf76c765d3dec/experience-com.png "Product Avatar Image")](https://www.g2.com/products/experience-com/reviews)[Experience.com](https://www.g2.com/products/experience-com/reviews)[4.8/5(392)](https://www.g2.com/products/experience-com/reviews) | Review collection and social publishing for service professionals | "Effortless Review Management, Seamless Integration" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_045300c4fba1e147d551f3c4e9c04d99/liftify.png "Product Avatar Image")](https://www.g2.com/products/liftify/reviews)[Liftify](https://www.g2.com/products/liftify/reviews)[5/5(154)](https://www.g2.com/products/liftify/reviews) | Automated Google review generation for service businesses | "Driving Significant Review Growth and Customer Experience Improvements" |

* * *

Show More