Best Online Reputation Management Software with Team Workflow Capabilities

Benefits of Online Reputation Management Software with Team Workflow capabilities include: Helps establish a workflow that allows team members to communicate effectively and collaboratively.
Below are the top-rated Online Reputation Management Software with Team Workflow capabilities, as verified by G2’s Research team. Real users have identified Team Workflow as an important function of Online Reputation Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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8 Listings in Online Reputation Management Available
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SOCi

(4,020)4.5 out of 5
Entry Level Price:Contact Us
13th Easiest To Use in Online Reputation Management software
View top Consulting Services for SOCi
OverviewPros and Cons
Product Description

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agent

Users: Owner, Property Manager · Industries: Real Estate, Marketing and Advertising · Market Segment: 51% Small-Business, 29% Mid-Market
User Sentiment

Users like SOCi's ability to schedule posts, its AI assistant for post creation, and its efficiency in responding to reviews across multiple locations. Reviewers mentioned issues with the onboarding process being overwhelming, difficulty in adjusting picture sizes for different platforms, and errors in updating listings on certain platforms.

Pros and ConsUser Satisfaction
ProsEase of Use, Post Scheduling, Scheduling Posts, Centralized Management, Scheduling
ConsMissing Features, Posting Issues, Limited Features, Learning Curve, Improvement Needed
User SatisfactionSeller Details
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.6
Customer Feedback
Average: 8.8
8.6
Digital Media Monitoring
Average: 8.0
8.3
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2012
HQ Location
San Diego, California
Company Website
https://www.soci.ai/
LinkedIn® Page
https://www.linkedin.com/company/soci-inc-/

Podium

(2,068)4.6 out of 5
Entry Level Price:Contact Us
6th Easiest To Use in Online Reputation Management software
OverviewPros and Cons
Product Description

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users: Owner, General Manager · Industries: Automotive, Retail · Market Segment: 59% Small-Business, 35% Mid-Market
User Sentiment

Reviewers appreciate Podium's simplicity and effectiveness in streamlining customer communication, its ability to collect reviews, and its user-friendly interface that enhances customer engagement. Users mentioned that Podium can be expensive for small businesses, with some features and customization options being limited unless upgraded to a higher plan, and the platform's integrations with other tools can be restrictive.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Easy Communication, Communication, Useful
ConsMissing Features, Messaging Issues, Limited Features, Expensive, Poor Customer Support
User SatisfactionSeller Details
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.1
Customer Feedback
Average: 8.8
8.3
Digital Media Monitoring
Average: 8.0
8.4
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2014
HQ Location
Lehi, UT
Company Website
https://www.podium.com
Twitter
@PodiumHQ
LinkedIn® Page
https://www.linkedin.com/company/9203219/
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Yext

(1,026)4.4 out of 5
15th Easiest To Use in Online Reputation Management software
View top Consulting Services for Yext
OverviewPros and Cons
Product Description

Yext (NYSE: YEXT) is the leading local brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct com

Users: Marketing Coordinator, Marketing Manager · Industries: Financial Services, Hospital & Health Care · Market Segment: 38% Enterprise, 31% Mid-Market
User Sentiment

Reviewers like the ease of use, the ability to manage multiple platforms in one place, and the valuable analytics provided by Yext, which helps in managing business listings effectively and streamlining the post approval process. Users mentioned that the platform can be rigid and lacking in customization, the AI tool for review responses could be improved, and the user interface could be overwhelming for new users and could benefit from more intuitive design.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Centralized Management, Customer Support, Features
ConsComplex Usability, Learning Curve, Difficult Learning, Difficult Navigation, Limited Features
User SatisfactionSeller Details
Yext features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.3
Customer Feedback
Average: 8.8
7.7
Digital Media Monitoring
Average: 8.0
7.6
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2006
HQ Location
New York
Company Website
https://www.yext.com
Twitter
@yext
LinkedIn® Page
https://www.linkedin.com/company/515401/
Ownership
NYSE: YEXT

ReviewTrackers

(161)4.6 out of 5
Entry Level Price:Starting at $89.00
OverviewUser Satisfaction
Product Description

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

Users: Marketing Director · Industries: Marketing and Advertising, Hospitality · Market Segment: 46% Mid-Market, 35% Small-Business
User SatisfactionSeller Details
ReviewTrackers features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.3
Customer Feedback
Average: 8.8
8.1
Digital Media Monitoring
Average: 8.0
8.0
Competitive Intelligence
Average: 8.3
Seller Details
HQ Location
Salt Lake City, Utah
Company Website
https://inmoment.com/
LinkedIn® Page
https://www.linkedin.com/company/weareinmoment/

Grade.us

(143)4.6 out of 5
Entry Level Price:$60 per seat/location ...
OverviewUser Satisfaction
Product Description

What is Grade.us? Grade.us is a white-label review management and marketing platform for agencies, marketers and SEOs. The platform offers a suite of tools to: (1) convert customers into reviewers on

Users: Owner, President · Industries: Marketing and Advertising, Internet · Market Segment: 85% Small-Business, 13% Mid-Market
User SatisfactionSeller Details
Grade.us features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.3
Customer Feedback
Average: 8.8
7.5
Digital Media Monitoring
Average: 8.0
6.1
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2013
HQ Location
Walnut Creek, CA
Company Website
https://gatherup.com/
Twitter
@GatherUp
LinkedIn® Page
https://www.linkedin.com/company/gatherup/

Reputology

(44)4.7 out of 5
OverviewUser Satisfaction
Product Description

Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and Hous

Industries: Marketing and Advertising, Real Estate · Market Segment: 43% Mid-Market, 39% Small-Business
User SatisfactionSeller Details
Reputology features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.6
Customer Feedback
Average: 8.8
10.0
Digital Media Monitoring
Average: 8.0
10.0
Competitive Intelligence
Average: 8.3
Seller Details
HQ Location
Boston, MA
Company Website
https://www.reputology.com
Twitter
@reputology
LinkedIn® Page
https://www.linkedin.com/company/3299056/

Listen360

(45)4.5 out of 5
OverviewPros and Cons
Product Description

Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing thei

Industries: Health, Wellness and Fitness, Hospital & Health Care · Market Segment: 47% Mid-Market, 40% Small-Business
Pros and ConsUser Satisfaction
ProsCustomer Support, Data Management, Efficiency Improvement
User SatisfactionSeller Details
Listen360 features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.3
Customer Feedback
Average: 8.8
8.3
Digital Media Monitoring
Average: 8.0
8.3
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2016
HQ Location
Denver, US
Company Website
https://www.evercommerce.com
LinkedIn® Page
https://www.linkedin.com/company/evercommerce/
Ownership
NASDAQ: EVCM

ReviewPush

(16)3.6 out of 5
Entry Level Price:$89 per month
OverviewUser Satisfaction
Product Description

ReviewPush was founded in 2011, and has seen tremendous growth since opening its digital doors to businesses worldwide. ReviewPush helps brands and businesses measure and manage their feedback, reach,

Industries: Marketing and Advertising · Market Segment: 63% Small-Business, 31% Enterprise
User SatisfactionSeller Details
ReviewPush features and usability ratings that predict user satisfaction
7.3
Has the product been a good partner in doing business?
Average: 9.0
7.0
Customer Feedback
Average: 8.8
6.7
Digital Media Monitoring
Average: 8.0
5.0
Competitive Intelligence
Average: 8.3
Seller Details
Year Founded
2011
HQ Location
Austin, TX
Company Website
https://www.reviewpush.com/
Twitter
@ReviewPush
LinkedIn® Page
https://www.linkedin.com/company/2644098
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