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Best Online Reputation Management Software with Team Workflow Capabilities

Benefits of Online Reputation Management Software with Team Workflow capabilities include: Helps establish a workflow that allows team members to communicate effectively and collaboratively.
Below are the top-rated Online Reputation Management Software with Team Workflow capabilities, as verified by G2’s Research team. Real users have identified Team Workflow as an important function of Online Reputation Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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8 Listings in Online Reputation Management Available
(3,580)4.5 out of 5
Optimized for quick response
13th Easiest To Use in Online Reputation Management software
View top Consulting Services for SOCi
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 52% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SOCi is a social media management platform that allows users to schedule posts, manage reviews, and automate content creation across multiple locations.
    • Users frequently mention the ease of scheduling posts, the ability to manage reviews from various sites in one place, and the time-saving benefits of automating content creation and sharing.
    • Users mentioned issues with the initial setup being cumbersome, limitations in post scheduling on the platform calendar, and challenges with learning all the details due to the many components of SOCi.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SOCi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,177
    Post Scheduling
    790
    Scheduling Posts
    640
    Centralized Management
    632
    Scheduling
    605
    Cons
    Missing Features
    288
    Posting Issues
    275
    Limited Features
    237
    Learning Curve
    194
    Improvement Needed
    182
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SOCi features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Customer Feedback
    Average: 8.7
    8.6
    Digital Media Monitoring
    Average: 8.0
    8.3
    Competitive Intelligence
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SOCi
    Company Website
    Year Founded
    2012
    HQ Location
    San Diego, California
    LinkedIn® Page
    www.linkedin.com
    621 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 52% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SOCi is a social media management platform that allows users to schedule posts, manage reviews, and automate content creation across multiple locations.
  • Users frequently mention the ease of scheduling posts, the ability to manage reviews from various sites in one place, and the time-saving benefits of automating content creation and sharing.
  • Users mentioned issues with the initial setup being cumbersome, limitations in post scheduling on the platform calendar, and challenges with learning all the details due to the many components of SOCi.
SOCi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,177
Post Scheduling
790
Scheduling Posts
640
Centralized Management
632
Scheduling
605
Cons
Missing Features
288
Posting Issues
275
Limited Features
237
Learning Curve
194
Improvement Needed
182
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.6
Customer Feedback
Average: 8.7
8.6
Digital Media Monitoring
Average: 8.0
8.3
Competitive Intelligence
Average: 8.2
Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
621 employees on LinkedIn®
(2,033)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • Owner
    • General Manager
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that handles initial customer outreach and follow-ups, integrates AI for customer interactions, and provides support for businesses.
    • Users frequently mention the ease of use, the efficient customer support, the ability to streamline and automate customer communication, and the beneficial impact on their businesses.
    • Users experienced issues with unauthorized charges, unfulfilled promises from sales representatives, poor phone and text services, technical glitches, and limitations unless upgrading to higher pricing tiers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    402
    Helpful
    360
    Communication
    319
    Easy Communication
    319
    Customer Support
    225
    Cons
    Messaging Issues
    102
    Missing Features
    101
    Limited Features
    73
    Chat Functionality
    63
    Poor Customer Support
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Customer Feedback
    Average: 8.7
    8.3
    Digital Media Monitoring
    Average: 8.0
    8.4
    Competitive Intelligence
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,495 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,491 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • Owner
  • General Manager
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that handles initial customer outreach and follow-ups, integrates AI for customer interactions, and provides support for businesses.
  • Users frequently mention the ease of use, the efficient customer support, the ability to streamline and automate customer communication, and the beneficial impact on their businesses.
  • Users experienced issues with unauthorized charges, unfulfilled promises from sales representatives, poor phone and text services, technical glitches, and limitations unless upgrading to higher pricing tiers.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
402
Helpful
360
Communication
319
Easy Communication
319
Customer Support
225
Cons
Messaging Issues
102
Missing Features
101
Limited Features
73
Chat Functionality
63
Poor Customer Support
62
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.1
Customer Feedback
Average: 8.7
8.3
Digital Media Monitoring
Average: 8.0
8.4
Competitive Intelligence
Average: 8.2
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,495 Twitter followers
LinkedIn® Page
www.linkedin.com
1,491 employees on LinkedIn®

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(943)4.4 out of 5
Optimized for quick response
View top Consulting Services for Yext
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

    Users
    • Marketing Coordinator
    • Marketing Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 39% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a platform designed to streamline the process of updating business information across various online listings, supporting SEO efforts and enhancing customer engagement.
    • Reviewers frequently mention the ease of managing multiple locations, the user-friendly interface, the ability to plan social media posts in advance, and the convenience of having all reviews in one place.
    • Users mentioned issues with the mobile app, difficulties in making changes to listings, slow approval times for social media posts, and some challenges with the initial setup process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    306
    Helpful
    173
    Centralized Management
    168
    Customer Support
    168
    Features
    151
    Cons
    Complex Usability
    80
    Learning Curve
    75
    Difficult Learning
    74
    Poor Customer Support
    66
    Difficult Navigation
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yext features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Customer Feedback
    Average: 8.7
    7.7
    Digital Media Monitoring
    Average: 8.0
    7.6
    Competitive Intelligence
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    21,914 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,366 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

Users
  • Marketing Coordinator
  • Marketing Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 39% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a platform designed to streamline the process of updating business information across various online listings, supporting SEO efforts and enhancing customer engagement.
  • Reviewers frequently mention the ease of managing multiple locations, the user-friendly interface, the ability to plan social media posts in advance, and the convenience of having all reviews in one place.
  • Users mentioned issues with the mobile app, difficulties in making changes to listings, slow approval times for social media posts, and some challenges with the initial setup process.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
306
Helpful
173
Centralized Management
168
Customer Support
168
Features
151
Cons
Complex Usability
80
Learning Curve
75
Difficult Learning
74
Poor Customer Support
66
Difficult Navigation
62
Yext features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.3
Customer Feedback
Average: 8.7
7.7
Digital Media Monitoring
Average: 8.0
7.6
Competitive Intelligence
Average: 8.2
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
21,914 Twitter followers
LinkedIn® Page
www.linkedin.com
2,366 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

    Users
    • Marketing Director
    Industries
    • Marketing and Advertising
    • Hospitality
    Market Segment
    • 46% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ReviewTrackers features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Customer Feedback
    Average: 8.7
    8.1
    Digital Media Monitoring
    Average: 8.0
    8.0
    Competitive Intelligence
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Chicago, IL
    Twitter
    @reviewtrackers
    2,506 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

Users
  • Marketing Director
Industries
  • Marketing and Advertising
  • Hospitality
Market Segment
  • 46% Mid-Market
  • 35% Small-Business
ReviewTrackers features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.3
Customer Feedback
Average: 8.7
8.1
Digital Media Monitoring
Average: 8.0
8.0
Competitive Intelligence
Average: 8.2
Seller Details
Year Founded
2012
HQ Location
Chicago, IL
Twitter
@reviewtrackers
2,506 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is Grade.us? Grade.us is a white-label review management and marketing platform for agencies, marketers and SEOs. The platform offers a suite of tools to: (1) convert customers into reviewers on

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 85% Small-Business
    • 13% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Grade.us features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Customer Feedback
    Average: 8.7
    7.5
    Digital Media Monitoring
    Average: 8.0
    6.1
    Competitive Intelligence
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Grade Us
    Year Founded
    2013
    HQ Location
    Bellevue, Washington
    Twitter
    @GradeUs
    2,346 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is Grade.us? Grade.us is a white-label review management and marketing platform for agencies, marketers and SEOs. The platform offers a suite of tools to: (1) convert customers into reviewers on

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 85% Small-Business
  • 13% Mid-Market
Grade.us features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.3
Customer Feedback
Average: 8.7
7.5
Digital Media Monitoring
Average: 8.0
6.1
Competitive Intelligence
Average: 8.2
Seller Details
Seller
Grade Us
Year Founded
2013
HQ Location
Bellevue, Washington
Twitter
@GradeUs
2,346 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and Hous

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 43% Mid-Market
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Reputology features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Customer Feedback
    Average: 8.7
    10.0
    Digital Media Monitoring
    Average: 8.0
    10.0
    Competitive Intelligence
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Boston, MA
    Twitter
    @reputology
    110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and Hous

Users
No information available
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 43% Mid-Market
  • 39% Small-Business
Reputology features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.6
Customer Feedback
Average: 8.7
10.0
Digital Media Monitoring
Average: 8.0
10.0
Competitive Intelligence
Average: 8.2
Seller Details
HQ Location
Boston, MA
Twitter
@reputology
110 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing thei

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Hospital & Health Care
    Market Segment
    • 47% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Listen360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Data Management
    1
    Efficiency Improvement
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Listen360 features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Customer Feedback
    Average: 8.7
    8.3
    Digital Media Monitoring
    Average: 8.0
    8.3
    Competitive Intelligence
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    EverPro
    Year Founded
    2016
    HQ Location
    Denver, US
    LinkedIn® Page
    www.linkedin.com
    1,769 employees on LinkedIn®
    Ownership
    NASDAQ: EVCM
Product Description
How are these determined?Information
This description is provided by the seller.

Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing thei

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Hospital & Health Care
Market Segment
  • 47% Mid-Market
  • 40% Small-Business
Listen360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Data Management
1
Efficiency Improvement
1
Cons
This product has not yet received any negative sentiments.
Listen360 features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.3
Customer Feedback
Average: 8.7
8.3
Digital Media Monitoring
Average: 8.0
8.3
Competitive Intelligence
Average: 8.2
Seller Details
Seller
EverPro
Year Founded
2016
HQ Location
Denver, US
LinkedIn® Page
www.linkedin.com
1,769 employees on LinkedIn®
Ownership
NASDAQ: EVCM
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ReviewPush was founded in 2011, and has seen tremendous growth since opening its digital doors to businesses worldwide. ReviewPush helps brands and businesses measure and manage their feedback, reach,

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 63% Small-Business
    • 31% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ReviewPush features and usability ratings that predict user satisfaction
    7.3
    Has the product been a good partner in doing business?
    Average: 9.0
    7.0
    Customer Feedback
    Average: 8.7
    6.7
    Digital Media Monitoring
    Average: 8.0
    5.0
    Competitive Intelligence
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @ReviewPush
    680 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ReviewPush was founded in 2011, and has seen tremendous growth since opening its digital doors to businesses worldwide. ReviewPush helps brands and businesses measure and manage their feedback, reach,

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 63% Small-Business
  • 31% Enterprise
ReviewPush features and usability ratings that predict user satisfaction
7.3
Has the product been a good partner in doing business?
Average: 9.0
7.0
Customer Feedback
Average: 8.7
6.7
Digital Media Monitoring
Average: 8.0
5.0
Competitive Intelligence
Average: 8.2
Seller Details
Year Founded
2011
HQ Location
Austin, TX
Twitter
@ReviewPush
680 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®