# Best Online Reputation Management Software

*By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)*


Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.

To qualify for inclusion in the Online Reputation Management category, a product must:

- Monitor online review sites for new and existing negative reviews
- Have a management platform to aggregate and interpret online reviews
- Create alerts and reports regarding a brand's current online reputation
- Provide forms or a vehicle to garner new online reviews





## Top Online Reputation Management Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,026 reviews) | Review automation and messaging for multi-location brands | "[Fantastic Client Satisfaction Management Program!](https://www.g2.com/survey_responses/birdeye-review-10182435)" |
| 2 | [SOCi](https://www.g2.com/products/soci/reviews) | 4.5/5.0 (4,475 reviews) | Multi-location social and review management at scale | "[Soci Review for Online Presence](https://www.g2.com/survey_responses/soci-review-11750099)" |
| 3 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5.0 (2,405 reviews) | Reputation scoring and social management for multi-property operators | "[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)" |
| 4 | [Yext](https://www.g2.com/products/yext/reviews) | 4.4/5.0 (1,091 reviews) | Listing accuracy and review management across directories | "[Yext: A Robust Platform for SEO Clients](https://www.g2.com/survey_responses/yext-review-12810984)" |
| 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | SMS-first communication with review automation for local businesses | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" |
| 6 | [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) | 4.6/5.0 (5,306 reviews) | Buyer intent and verified reviews for B2B software vendors | "[Builds Credibility and Reaches High-Intent Buyers with Powerful Insights](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159)" |
| 7 | [Experience.com](https://www.g2.com/products/experience-com/reviews) | 4.8/5.0 (385 reviews) | Review collection and social publishing for service professionals | "[Effortless Review Management, Seamless Integration](https://www.g2.com/survey_responses/experience-com-review-9917130)" |
| 8 | [Liftify](https://www.g2.com/products/liftify/reviews) | 5.0/5.0 (153 reviews) | Automated Google review generation for service businesses | "[Driving Significant Review Growth and Customer Experience Improvements](https://www.g2.com/survey_responses/liftify-review-12337393)" |
| 9 | [Yotpo](https://www.g2.com/products/yotpo/reviews) | 4.3/5.0 (255 reviews) | — | "[Effortless Setup and Customer Engagement with Yotpo](https://www.g2.com/survey_responses/yotpo-review-12262971)" |
| 10 | [HighLevel](https://www.g2.com/products/highlevel/reviews) | 4.6/5.0 (631 reviews) | All-in-one marketing platform for digital agencies | "[Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM](https://www.g2.com/survey_responses/highlevel-review-13050560)" |


## G2 Grid® for Online Reputation Management Software
![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=10366&focus%5B%5D=1679&focus%5B%5D=84697&focus%5B%5D=4506)
Highlighted products: Birdeye, SOCi, Reputation, Yext, Podium, G2 Marketing Solutions, Experience.com, and Yotpo.
Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=podium&focus%5B%5D=g2&focus%5B%5D=experience-com&focus%5B%5D=yotpo)


## How Many Online Reputation Management Software Products Does G2 Track?
**Total Products under this Category:** 352

### Category Stats (Jul 2026)
- **Average Rating**: 4.54/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Pluspoint (+1.01%) - Among all products in this category, Pluspoint recorded the largest rating increase compared to last month
*Last updated: July 14, 2026*


## How Does G2 Rank Online Reputation Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,000+ Authentic Reviews
- 352+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Online Reputation Management Software Is Best for Your Use Case?

- **Leader:** [Birdeye](https://www.g2.com/products/birdeye/reviews)
- **Highest Performer:** [Liftify](https://www.g2.com/products/liftify/reviews)
- **Easiest to Use:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews)
- **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews)
- **Best Free Software:** [Birdeye](https://www.g2.com/products/birdeye/reviews)


---

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[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-07-14T21%3A19%3A51Z&secure%5Bdisplayable_resource_id%5D=1111&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=42651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=42651&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%2Ff%2Femployee-performance&secure%5Btoken%5D=73799dc0ff55c4070fff3f942b8e86948aeb788cd33d309318c18f8538db3539&secure%5Burl%5D=https%3A%2F%2Fkoronapos.com%2Fschedule-a-demo%2F%3Futm_source%3DG2%26utm_medium%3Dcompetitor%26utm_campaign%3Dfree-trail&secure%5Burl_type%5D=book_demo)

---


## Online Reputation Management Software Features & Capabilities

### What are the Best Online Reputation Management Software with Employee Performance?
Gives visibility into employee performance and each individual's impact on reputation initiatives.  

**Top-rated Online Reputation Management Software for Employee Performance:**
- [SOCi](https://www.g2.com/products/soci/reviews)
- [Yext](https://www.g2.com/products/yext/reviews)
- [Podium](https://www.g2.com/products/podium/reviews)
[Explore Online Reputation Management Software with Employee Performance](https://www.g2.com/categories/online-reputation-management/f/employee-performance)

### What are the Best Online Reputation Management Software with Team Workflow?
Helps establish a workflow that allows team members to communicate effectively and collaboratively. 

**Top-rated Online Reputation Management Software for Team Workflow:**
- [SOCi](https://www.g2.com/products/soci/reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews)
- [Yext](https://www.g2.com/products/yext/reviews)
[Explore Online Reputation Management Software with Team Workflow](https://www.g2.com/categories/online-reputation-management/f/team-workflow)

### What are the Best Online Reputation Management Software with Revenue Reporting?
Provides tools with enhanced filtering and correlation between revenue and reputation.

**Top-rated Online Reputation Management Software for Revenue Reporting:**
- [Yext](https://www.g2.com/products/yext/reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews)
- [Liftify](https://www.g2.com/products/liftify/reviews)
[Explore Online Reputation Management Software with Revenue Reporting](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting)

### What are the Best Online Reputation Management Software with Competitive Intelligence?
Allows users to get real-time information on competitors performance and reputation.

**Top-rated Online Reputation Management Software for Competitive Intelligence:**
- [Birdeye](https://www.g2.com/products/birdeye/reviews)
- [SOCi](https://www.g2.com/products/soci/reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews)
[Explore Online Reputation Management Software with Competitive Intelligence](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence)

### What are the Best Online Reputation Management Software with Digital Media Monitoring?
Helps manage ad messaging and measures the full impact of digital advertising campaigns.

**Top-rated Online Reputation Management Software for Digital Media Monitoring:**
- [Birdeye](https://www.g2.com/products/birdeye/reviews)
- [SOCi](https://www.g2.com/products/soci/reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews)
[Explore Online Reputation Management Software with Digital Media Monitoring](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring)


## What Are the Top-Rated Online Reputation Management Software Products in 2026?
### 1. [Birdeye](https://www.g2.com/products/birdeye/reviews)
Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.


**Average Rating:** 4.7/5.0
**Total Reviews:** 4,026
**How Do G2 Users Rate Birdeye?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.4/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

**Who Is the Company Behind Birdeye?**

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** https://www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye_ (5,232 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,442 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small-Business, 34% Mid-Market


#### What Are Birdeye's Pros and Cons?

**Pros:**

- Ease of Use (1019 reviews)
- Helpful (1009 reviews)
- Review Management (851 reviews)
- Customer Support (720 reviews)
- Features (589 reviews)

**Cons:**

- Missing Features (232 reviews)
- Improvement Needed (158 reviews)
- Review Management (158 reviews)
- Learning Curve (139 reviews)
- Limited Features (138 reviews)


### What Do G2 Reviewers Say About Birdeye?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Birdeye, allowing for seamless navigation and quick setup without a steep learning curve.
- Users appreciate the **ease of use** and seamless navigation of Birdeye, enhancing their review management experience.
- Users value the **efficiency of review management** with Birdeye, enhancing their reputation and engagement with minimal effort.
- Users praise Birdeye's **excellent customer support** , efficiently aiding integration and enhancing communication with clients.
- Users appreciate the **easy communication and review features** of Birdeye, enhancing scheduling and patient interaction effortlessly.

**Cons:**

- Users note **missing features** in Birdeye, expressing a desire for more integration and capabilities in the software.
- Users find the **UI sluggish and the AI chatbot ineffective** , indicating a need for significant improvements in performance.
- Users find **review management confusing** due to update notifications and difficulties with spam removal and dashboard usability.
- Users experience a **learning curve** with Birdeye, finding it challenging to navigate the platform initially.
- Users find that Birdeye has **limited features** and seek enhancements for a more user-friendly experience.

#### What Are Recent G2 Reviews of Birdeye?

**"[Fantastic Client Satisfaction Management Program!](https://www.g2.com/survey_responses/birdeye-review-10182435)"**

**Rating:** 5.0/5.0 stars
*— Sunny L.*

[Read full review](https://www.g2.com/survey_responses/birdeye-review-10182435)

---

**"[Easy Customer Outreach via Text and Email for Review Requests](https://www.g2.com/survey_responses/birdeye-review-12642425)"**

**Rating:** 5.0/5.0 stars
*— Steven I.*

[Read full review](https://www.g2.com/survey_responses/birdeye-review-12642425)

---


#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 2 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

### 2. [SOCi](https://www.g2.com/products/soci/reviews)
SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data.


**Average Rating:** 4.5/5.0
**Total Reviews:** 4,475
**How Do G2 Users Rate SOCi?**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10)

**Who Is the Company Behind SOCi?**

- **Seller:** [SOCi](https://www.g2.com/sellers/soci)
- **Company Website:** https://www.soci.ai/
- **Year Founded:** 2012
- **HQ Location:** San Diego, California
- **LinkedIn® Page:** https://www.linkedin.com/company/soci-inc-/ (624 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, Property Manager
- **Top Industries:** Real Estate, Marketing and Advertising
- **Company Size:** 51% Small-Business, 29% Mid-Market


#### What Are SOCi's Pros and Cons?

**Pros:**

- Ease of Use (598 reviews)
- Post Scheduling (424 reviews)
- Helpful (351 reviews)
- Centralized Management (348 reviews)
- Scheduling (323 reviews)

**Cons:**

- Missing Features (138 reviews)
- Limited Features (124 reviews)
- Posting Issues (114 reviews)
- Learning Curve (113 reviews)
- Improvement Needed (85 reviews)


### What Do G2 Reviewers Say About SOCi?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find SOCi to be **extremely easy to use** , with simple setup and effective social media management.
- Users appreciate the **easy post scheduling** of SOCi, enabling them to effortlessly manage regular content updates.
- Users find SOCi **extremely helpful** for managing reviews and social media, with easy setup and dedicated support.
- Users value the **centralized management** of SOCi, making social media handling efficient and user-friendly.
- Users value the **ease of scheduling posts** with SOCi, enabling efficient time management and team collaboration.

**Cons:**

- Users highlight **missing features** in SOCi, particularly in reporting and customization, impacting overall effectiveness and workflow.
- Users find SOCi's **limited features** restrict effective engagement and complicate reputation management workflows.
- Users are frustrated by the **posting issues** in SOCi, including difficulties with calendar synchronization and lack of post deletion.
- Users experience a **steep learning curve** with SOCi, requiring time and training to master its features effectively.
- Users note that **improvement is needed** in reporting flexibility and listings accuracy to enhance overall effectiveness.

#### What Are Recent G2 Reviews of SOCi?

**"[Soci Review for Online Presence](https://www.g2.com/survey_responses/soci-review-11750099)"**

**Rating:** 5.0/5.0 stars
*— Freyen Jafeth F.*

[Read full review](https://www.g2.com/survey_responses/soci-review-11750099)

---

**"[Easy Multi-Platform Scheduling at Scale with Top-Notch Support](https://www.g2.com/survey_responses/soci-review-13078919)"**

**Rating:** 5.0/5.0 stars
*— Brennen W.*

[Read full review](https://www.g2.com/survey_responses/soci-review-13078919)

---



### 3. [Reputation](https://www.g2.com/products/reputation/reviews)
Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.


**Average Rating:** 4.5/5.0
**Total Reviews:** 2,405
**How Do G2 Users Rate Reputation?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

**Who Is the Company Behind Reputation?**

- **Seller:** [Reputation](https://www.g2.com/sellers/reputation)
- **Company Website:** https://reputation.com/
- **Year Founded:** 2006
- **HQ Location:** San Ramon, CA
- **Twitter:** @Reputation_Com (10,930 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1579888/ (707 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Community Manager, Property Manager
- **Top Industries:** Automotive, Real Estate
- **Company Size:** 46% Mid-Market, 29% Small-Business


#### What Are Reputation's Pros and Cons?

**Pros:**

- Ease of Use (103 reviews)
- Review Management (90 reviews)
- Helpful (79 reviews)
- Centralized Reviews (69 reviews)
- Reputation Management (62 reviews)

**Cons:**

- Improvement Needed (25 reviews)
- Reporting Issues (21 reviews)
- Review Management (21 reviews)
- Missing Features (18 reviews)
- Scoring Issues (17 reviews)


### What Do G2 Reviewers Say About Reputation?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **ease of use** of Reputation, praising its simplicity and effectiveness in managing customer interactions.
- Users appreciate the **easy SMS review requests** and user-friendly mobile app for managing customer feedback efficiently.
- Users value the **user-friendly interface** of Reputation.com, enhancing review management and providing insightful data for improvements.
- Users value the **centralized review management** feature of Reputation, enhancing efficiency and oversight across multiple platforms.
- Users appreciate the **centralized management** of responses, enhancing efficiency and ease of use for customer feedback.

**Cons:**

- Users notice **improvement needed** in report customization and integration processes affecting overall user experience and functionality.
- Users express frustration with **reporting issues** , particularly around the inability to resend surveys after email corrections.
- Users express frustration with the **survey email issues** that hinder feedback collection and complicate review management.
- Users find the **missing features** of Reputation limiting, particularly in areas like social media management and template creation.
- Users are frustrated with the **scoring issues** related to unclear calculations and impact of review duration on scores.

#### What Are Recent G2 Reviews of Reputation?

**"[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)"**

**Rating:** 4.0/5.0 stars
*— Danny M.*

[Read full review](https://www.g2.com/survey_responses/reputation-review-9899978)

---

**"[Centralized Hub for Reputation with Room for Social Media Improvement](https://www.g2.com/survey_responses/reputation-review-7128655)"**

**Rating:** 4.0/5.0 stars
*— Giovanni A.*

[Read full review](https://www.g2.com/survey_responses/reputation-review-7128655)

---


#### What Are G2 Users Discussing About Reputation?

- [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp)
- [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment
- [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment
- [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment

### 4. [Yext](https://www.g2.com/products/yext/reviews)
Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains.


**Average Rating:** 4.4/5.0
**Total Reviews:** 1,091
**How Do G2 Users Rate Yext?**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.6/10 (Category avg: 8.3/10)

**Who Is the Company Behind Yext?**

- **Seller:** [Yext](https://www.g2.com/sellers/yext)
- **Company Website:** https://www.yext.com
- **Year Founded:** 2006
- **HQ Location:** New York
- **Twitter:** @yext (21,811 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/515401/ (2,517 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Manager, Digital Marketing Manager
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 37% Enterprise, 30% Mid-Market


#### What Are Yext's Pros and Cons?

**Pros:**

- Ease of Use (352 reviews)
- Helpful (194 reviews)
- Centralized Management (183 reviews)
- Customer Support (178 reviews)
- Features (161 reviews)

**Cons:**

- Complex Usability (99 reviews)
- Learning Curve (81 reviews)
- Difficult Learning (77 reviews)
- Difficult Navigation (68 reviews)
- Limited Features (66 reviews)


### What Do G2 Reviewers Say About Yext?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Yext, finding it organized and welcoming for first-time users.
- Users find Yext **incredibly valuable** for ensuring consistency and efficiency in managing online business information.
- Users value the **centralized management** of Yext, simplifying updates and ensuring consistency across various platforms.
- Users commend the **helpful customer support** of Yext, offering prompt assistance and solutions for challenges faced.
- Users find Yext's **centralized dashboard** invaluable for managing consistent business information effortlessly across multiple platforms.

**Cons:**

- Users find Yext's interface **complex to navigate** , needing more guidance and facing a steep learning curve initially.
- Users note a **learning curve** with Yext, though support and documentation aid the process significantly.
- Users find Yext to have a **difficult learning curve** , with complex navigation and unclear editing processes hindering usability.
- Users find **difficult navigation** with Yext due to overwhelming filters and complex reporting criteria.
- Users express the need for **expanded features and customization** in Yext, feeling limited by current options.

#### What Are Recent G2 Reviews of Yext?

**"[Transparent Listings Management with Industry-Leading Publisher Reach](https://www.g2.com/survey_responses/yext-review-12638314)"**

**Rating:** 5.0/5.0 stars
*— Liz J.*

[Read full review](https://www.g2.com/survey_responses/yext-review-12638314)

---

**"[Yext: A Robust Platform for SEO Clients](https://www.g2.com/survey_responses/yext-review-12810984)"**

**Rating:** 5.0/5.0 stars
*— Ben H.*

[Read full review](https://www.g2.com/survey_responses/yext-review-12810984)

---


#### What Are G2 Users Discussing About Yext?

- [What is Yext used for?](https://www.g2.com/discussions/yext-what-is-yext-used-for)
- [What does Yext do?](https://www.g2.com/discussions/what-does-yext-do) - 3 comments
- [Is YEXT worth the cost?](https://www.g2.com/discussions/is-yext-worth-the-cost) - 4 comments
- [What does YEXT cost?](https://www.g2.com/discussions/what-does-yext-cost)
- [What is YEXT used for?](https://www.g2.com/discussions/what-is-yext-used-for) - 2 comments

### 5. [Podium](https://www.g2.com/products/podium/reviews)
Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users.


**Average Rating:** 4.5/5.0
**Total Reviews:** 2,024
**How Do G2 Users Rate Podium?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.1/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10)

**Who Is the Company Behind Podium?**

- **Seller:** [Podium](https://www.g2.com/sellers/podium)
- **Company Website:** https://www.podium.com
- **Year Founded:** 2014
- **HQ Location:** Lehi, UT
- **Twitter:** @PodiumHQ (4,178 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9203219/ (1,569 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, General Manager
- **Top Industries:** Automotive, Retail
- **Company Size:** 60% Small-Business, 35% Mid-Market


#### What Are Podium's Pros and Cons?

**Pros:**

- Ease of Use (393 reviews)
- Helpful (352 reviews)
- Easy Communication (314 reviews)
- Communication (312 reviews)
- Useful (224 reviews)

**Cons:**

- Missing Features (95 reviews)
- Messaging Issues (94 reviews)
- Limited Features (77 reviews)
- Expensive (70 reviews)
- Poor Customer Support (65 reviews)


### What Do G2 Reviewers Say About Podium?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Podium's **ease of use** exceptional, benefiting from its intuitive interface and streamlined customer communication.
- Users love how Podium provides **streamlined customer feedback management** , enhancing efficiency and satisfaction through simplified communication.
- Users value the **easy communication** through Podium, enjoying organized messaging and a simplified customer interaction experience.
- Users value the **ease of communication** with clients through Podium, enhancing connections and productivity significantly.
- Users find Podium's **ease of use** for communication and review solicitation invaluable for their business operations.

**Cons:**

- Users express frustration over **missing features** and unmet expectations, particularly with promised phone and text services.
- Users find **messaging issues** with Podium, feeling overwhelmed by volume and struggling to track correspondence effectively.
- Users find Podium's **limited features** restrict efficiency, especially lacking integration options and advanced tracking capabilities.
- Users find Podium's pricing **excessive** for small businesses, with advanced features requiring even pricier plans.
- Users express frustration with **poor customer support** , citing delays and unprofessional appointment management as significant issues.

#### What Are Recent G2 Reviews of Podium?

**"[Podium Transformed Our Agency Communication with Seamless on Demand Integrations](https://www.g2.com/survey_responses/podium-review-12909019)"**

**Rating:** 5.0/5.0 stars
*— Kenya A.*

[Read full review](https://www.g2.com/survey_responses/podium-review-12909019)

---

**"[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)"**

**Rating:** 4.0/5.0 stars
*— Neelakshi S.*

[Read full review](https://www.g2.com/survey_responses/podium-review-12877946)

---


#### What Are G2 Users Discussing About Podium?

- [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments
- [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments
- [What is podium app?](https://www.g2.com/discussions/what-is-podium-app)

### 6. [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews)
G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business.


**Average Rating:** 4.6/5.0
**Total Reviews:** 5,306
**How Do G2 Users Rate G2 Marketing Solutions?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.1/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 6.9/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10)

**Who Is the Company Behind G2 Marketing Solutions?**

- **Seller:** [G2](https://www.g2.com/sellers/g2)
- **Company Website:** https://www.g2.com
- **Year Founded:** 2012
- **HQ Location:** Chicago, USA
- **Twitter:** @G2dotcom (32,942 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2641084/ (1,504 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Software Engineer, Marketing Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Small-Business, 37% Mid-Market


#### What Are G2 Marketing Solutions's Pros and Cons?

**Pros:**

- Ease of Use (472 reviews)
- Helpful (351 reviews)
- Customer Support (300 reviews)
- Authenticity (207 reviews)
- User Reviews (207 reviews)

**Cons:**

- Review Issues (166 reviews)
- Expensive (80 reviews)
- Biased Reviews (70 reviews)
- Lack of Clarity (60 reviews)
- Pricing Issues (60 reviews)


### What Do G2 Reviewers Say About G2 Marketing Solutions?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of G2 Marketing Solutions, enabling quick implementation of marketing initiatives.
- Users value the **intuitive platform and excellent support** from G2 Marketing Solutions for collecting reviews and feedback.
- Users appreciate the **excellent customer support** from G2 Marketing Solutions, enhancing their overall experience and visibility.
- Users value the **authenticity** of G2 reviews, trusting real experiences to inform product decisions effectively.
- Users value the **genuine client reviews** on G2, enhancing decision-making and community engagement for business needs.

**Cons:**

- Users face **review issues** on G2, including inconsistency in quality and excessive effort required to manage reviews.
- Users find the **high cost** of G2 Marketing Solutions prohibitive for small enterprises and POC projects.
- Users are wary of **biased reviews** on G2 Marketing Solutions, as they may not reflect the current software quality.
- Users experience a **lack of clarity** in review moderation and a confusing process for feedback confirmation.
- Users find the **pricing issues** with G2 Marketing Solutions steep, especially for tech startups with limited budgets.

#### What Are Recent G2 Reviews of G2 Marketing Solutions?

**"[Buyer Intent Insights + Smooth HubSpot Integration That Boosts Lead Management](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13071233)"**

**Rating:** 4.5/5.0 stars
*— Rohit D.*

[Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13071233)

---

**"[Builds Credibility and Reaches High-Intent Buyers with Powerful Insights](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159)"**

**Rating:** 4.5/5.0 stars
*— Neelanjana M.*

[Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159)

---


#### What Are G2 Users Discussing About G2 Marketing Solutions?

- [In what ways is G2.com influencing purchasing decisions in the software and technology market?](https://www.g2.com/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes
- [How is G2.com being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes
- [What is G2.com used for?](https://www.g2.com/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes
- [What is G2 Marketing Solutions used for?](https://www.g2.com/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments
- [How much does g2 crowd cost?](https://www.g2.com/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes

### 7. [Experience.com](https://www.g2.com/products/experience-com/reviews)
Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience.


**Average Rating:** 4.8/5.0
**Total Reviews:** 385
**How Do G2 Users Rate Experience.com?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.9/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10)

**Who Is the Company Behind Experience.com?**

- **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com)
- **Company Website:** https://experience.com/
- **Year Founded:** 2015
- **HQ Location:** San Ramon, California
- **LinkedIn® Page:** https://www.linkedin.com/company/7790598/ (266 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Branch Manager, Loan Officer
- **Top Industries:** Financial Services, Real Estate
- **Company Size:** 40% Mid-Market, 31% Small-Business


#### What Are Experience.com's Pros and Cons?

**Pros:**

- Ease of Use (93 reviews)
- Customer Support (67 reviews)
- Helpful (67 reviews)
- Review Management (60 reviews)
- Experience (49 reviews)

**Cons:**

- Linking Issues (15 reviews)
- Connection Issues (9 reviews)
- Integration Issues (9 reviews)
- Social Media Integration (9 reviews)
- Improvement Needed (8 reviews)


### What Do G2 Reviewers Say About Experience.com?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of use** of Experience.com, appreciating its intuitive design and seamless setup process.
- Users rave about the **exceptional customer support** of Experience.com, praising timely assistance and helpful resources.
- Users appreciate the **easy-to-find customer reviews** on Experience.com, enhancing their ability to engage and improve experiences.
- Users value the **efficiency of review management** on Experience.com, enhancing their online presence and simplifying workflows.
- Users value the **fact-based customer experiences** on Experience.com, enhancing their marketing and online presence as professionals.

**Cons:**

- Users find **linking issues** frustrating, preferring direct posts to other sites over navigating account reconnections.
- Users report frequent **connection issues** , making it difficult to link and maintain social media accounts efficiently.
- Users face **integration issues** with Experience.com, especially in linking accounts and access for loan officers.
- Users find the **social media integration challenging** as a business account is needed to link properly.
- Users believe the platform requires **improvement in survey questions** and frequent review requests disrupt the experience.

#### What Are Recent G2 Reviews of Experience.com?

**"[Effortless Review Management, Seamless Integration](https://www.g2.com/survey_responses/experience-com-review-9917130)"**

**Rating:** 4.5/5.0 stars
*— Hans B.*

[Read full review](https://www.g2.com/survey_responses/experience-com-review-9917130)

---

**"[Effortless Survey Responses with Helpful AI Follow-Ups](https://www.g2.com/survey_responses/experience-com-review-12910139)"**

**Rating:** 5.0/5.0 stars
*— Jo Anne (Joey) F.*

[Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139)

---


#### What Are G2 Users Discussing About Experience.com?

- [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment

### 8. [Liftify](https://www.g2.com/products/liftify/reviews)
Liftify helps brands grow their customer base and boost lifetime value. Optimize your marketing spend to expand reach, convert leads, and drive organic growth.


**Average Rating:** 5.0/5.0
**Total Reviews:** 153
**How Do G2 Users Rate Liftify?**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10)

**Who Is the Company Behind Liftify?**

- **Seller:** [Liftify](https://www.g2.com/sellers/liftify)
- **Company Website:** https://liftify.com
- **Year Founded:** 2020
- **HQ Location:** Indianapolis, US
- **LinkedIn® Page:** https://www.linkedin.com/company/liftify (15 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, General Manager
- **Top Industries:** Consumer Services, Construction
- **Company Size:** 59% Small-Business, 33% Mid-Market


#### What Are Liftify's Pros and Cons?

**Pros:**

- Customer Support (47 reviews)
- Ease of Use (40 reviews)
- Review Increase (39 reviews)
- Helpful (35 reviews)
- Effective (20 reviews)

**Cons:**

- Poor Reporting (3 reviews)
- Access Limitations (1 reviews)
- Content Repetition (1 reviews)
- Filtering Issues (1 reviews)
- Integration Issues (1 reviews)


### What Do G2 Reviewers Say About Liftify?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend Liftify for its **exceptional customer support** , making project management and response handling effortless and efficient.
- Users find Liftify to be **incredibly easy to use** , enhancing their workflow and customer engagement effortlessly.
- Users highlight the **significant increase in reviews** that Liftify delivers, enhancing online presence and customer trust.
- Users highlight the **helpfulness of the customer success team** , making business interactions seamless and stress-free.
- Users commend Liftify for its **effective improvement of review volume and quality** , transforming reputation management for contractors.

**Cons:**

- Users experience **poor reporting** that complicates location tracking, making it hard to find relevant information efficiently.
- Users find **access limitations** challenging, as key features like bulk texting are unavailable, leading to tedious communication tasks.
- Users find the **repetitive replies** of Liftify somewhat frustrating, wishing for more unique content generation.
- Users experience **filtering issues** when navigating multi-location reports, causing confusion but not significantly hindering usability.
- Users wish for **better integration with review services** like Yelp and BBB, finding current options cumbersome and time-consuming.

#### What Are Recent G2 Reviews of Liftify?

**"[Driving Significant Review Growth and Customer Experience Improvements](https://www.g2.com/survey_responses/liftify-review-12337393)"**

**Rating:** 5.0/5.0 stars
*— Brittany H.*

[Read full review](https://www.g2.com/survey_responses/liftify-review-12337393)

---

**"[Liftify: One-Stop Shop for Effortless Multi-Location Review and Survey Management](https://www.g2.com/survey_responses/liftify-review-12331773)"**

**Rating:** 5.0/5.0 stars
*— Katelyn P.*

[Read full review](https://www.g2.com/survey_responses/liftify-review-12331773)

---



### 9. [Yotpo](https://www.g2.com/products/yotpo/reviews)
Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more


**Average Rating:** 4.3/5.0
**Total Reviews:** 255
**How Do G2 Users Rate Yotpo?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.1/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.2/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10)

**Who Is the Company Behind Yotpo?**

- **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo)
- **Company Website:** https://www.yotpo.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @Yotpo (19,212 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1515446/ (794 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, Founder
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 73% Small-Business, 23% Mid-Market


#### What Are Yotpo's Pros and Cons?

**Pros:**

- Ease of Use (22 reviews)
- Customer Support (21 reviews)
- Helpful (16 reviews)
- Reviews (14 reviews)
- Review Management (12 reviews)

**Cons:**

- Expensive (11 reviews)
- Missing Features (8 reviews)
- Limited Features (6 reviews)
- Limited Functionality (6 reviews)
- Feature Limitations (5 reviews)


### What Do G2 Reviewers Say About Yotpo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** with Yotpo, finding it straightforward and seamlessly integrated with their Shopify store.
- Users commend Yotpo for their **exceptional customer support** , which enhances marketing efforts and boosts program effectiveness.
- Users commend Yotpo for their **exceptional service and support** , effectively enhancing marketing efforts and customer loyalty.
- Users appreciate the **seamless integration** of loyalty, reviews, and SMS in Yotpo, enhancing their growth potential.
- Users praise Yotpo for its **effective review management integration** , enhancing customer feedback and satisfaction through loyalty rewards.

**Cons:**

- Users find Yotpo's pricing to be **too expensive** , especially given the numerous frustrations and complications encountered.
- Users express frustration over **missing features** and poor functionality, finding Yotpo fails to meet expectations.
- Users criticize Yotpo for its **limited features** and outdated UI, causing frustration and frequent technical issues.
- Users find Yotpo's **limited functionality** frustrating, with unreliable reports and poor customer support significantly hindering usability.
- Users experience **feature limitations** with Yotpo, leading to frustration, complexity, and unsatisfactory performance in multiple areas.

#### What Are Recent G2 Reviews of Yotpo?

**"[Yopto is an essential tool for sales websites.](https://www.g2.com/survey_responses/yotpo-review-12394874)"**

**Rating:** 5.0/5.0 stars
*— Francisco B.*

[Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874)

---

**"[Effortless Setup and Customer Engagement with Yotpo](https://www.g2.com/survey_responses/yotpo-review-12262971)"**

**Rating:** 5.0/5.0 stars
*— Brittaney F.*

[Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971)

---


#### What Are G2 Users Discussing About Yotpo?

- [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment
- [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based)
- [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost)
- [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo)
- [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo)

### 10. [HighLevel](https://www.g2.com/products/highlevel/reviews)
HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!


**Average Rating:** 4.6/5.0
**Total Reviews:** 631
**How Do G2 Users Rate HighLevel?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.8/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.9/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

**Who Is the Company Behind HighLevel?**

- **Seller:** [HighLevel](https://www.g2.com/sellers/highlevel)
- **Company Website:** https://gohighlevel.com
- **Year Founded:** 2018
- **HQ Location:** Dallas, Texas
- **Twitter:** @gohighlevel (8,862 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/highlevel/ (2,407 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Consulting
- **Company Size:** 64% Small-Business, 3% Mid-Market


#### What Are HighLevel's Pros and Cons?

**Pros:**

- Features (156 reviews)
- Helpful (140 reviews)
- Customer Support (139 reviews)
- Feature Richness (127 reviews)
- Automation (124 reviews)

**Cons:**

- Learning Curve (141 reviews)
- Missing Features (91 reviews)
- Steep Learning Curve (90 reviews)
- Not Intuitive (56 reviews)
- Poor Customer Support (53 reviews)


### What Do G2 Reviewers Say About HighLevel?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **all-in-one functionality** of GoHighLevel, offering a wealth of tools for marketing and automation.
- Users appreciate the **all-in-one functionality** of HighLevel, which streamlines marketing, sales, and client management effectively.
- Users value the **exceptional customer support** of HighLevel, enhancing their overall experience and satisfaction with the product.
- Users recognize the **extensive feature set** of HighLevel, valuing its comprehensive tools at an affordable price.
- Users value HighLevel's **intuitive automation setup** , allowing seamless web integrations and enhancing overall functionality for businesses.

**Cons:**

- Users find the **learning curve steep** for HighLevel, requiring significant effort to master its features and updates.
- Users note that the **missing features** in HighLevel hinder their ability to fully leverage the platform's potential.
- Users find the **steep learning curve** of HighLevel challenging, requiring dedication to keep up with ongoing changes.
- Users find **HighLevel's interface not intuitive** , making the learning curve steep for new users and complex features.
- Users frequently face **poor customer support** , causing frustration and delays in resolving critical issues with the platform.

#### What Are Recent G2 Reviews of HighLevel?

**"[Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM](https://www.g2.com/survey_responses/highlevel-review-13050560)"**

**Rating:** 5.0/5.0 stars
*— Marque C.*

[Read full review](https://www.g2.com/survey_responses/highlevel-review-13050560)

---

**"[Outstanding C ***** 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email](https://www.g2.com/survey_responses/highlevel-review-12853292)"**

**Rating:** 5.0/5.0 stars
*— Joe G.*

[Read full review](https://www.g2.com/survey_responses/highlevel-review-12853292)

---


#### What Are G2 Users Discussing About HighLevel?

- [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote
- [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment
- [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote
- [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment
- [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote

### 11. [NiceJob](https://www.g2.com/products/nicejob/reviews)
NiceJob is the easiest way to become a top-rated business. It's a reputation marketing platform built to help you attract more leads, convert more sales, and grow through the power of reviews, referrals, and repeat customers. We automate review collection, amplify your best feedback across social media and search engines, and drive real revenue with features like Reviews, Social Proof, and Get Repeats—helping you build trust, re-engage past clients, and turn more visitors into paying customers. 🏆 The leading Reputation Marketing platform 🚀 Effortlessly boost reviews, grow repeat sales, and win more business 😍 Rated ⭐⭐⭐⭐⭐ and trusted by over 7,000 businesses Our platform also powers your social media with authentic customer content, improves your local SEO, and drives more traffic to your website by turning great experiences into powerful social proof. No contracts. 14-day free trial. Just $75/month for our Reviews plan. → Start your free trial at nicejob.com ←


**Average Rating:** 4.8/5.0
**Total Reviews:** 410
**How Do G2 Users Rate NiceJob?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.8/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

**Who Is the Company Behind NiceJob?**

- **Seller:** [Paystone](https://www.g2.com/sellers/paystone)
- **Company Website:** https://www.paystone.com/
- **Year Founded:** 2002
- **HQ Location:** Montréal, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/paystone/ (175 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, President
- **Top Industries:** Construction, Consumer Services
- **Company Size:** 92% Small-Business, 5% Mid-Market


#### What Are NiceJob's Pros and Cons?

**Pros:**

- Ease of Use (52 reviews)
- Review Increase (45 reviews)
- Review Management (41 reviews)
- Easy Setup (36 reviews)
- Helpful (33 reviews)

**Cons:**

- Missing Features (7 reviews)
- Expensive (6 reviews)
- Review Management (6 reviews)
- Communication Delays (5 reviews)
- Contact Management (5 reviews)


### What Do G2 Reviewers Say About NiceJob?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of NiceJob, enjoying seamless automation and integration that simplifies their workflow.
- Users love how NiceJob provides a **remarkable increase in reviews** effortlessly, automating feedback requests seamlessly.
- Users rave about how **automated review management** from NiceJob boosts their 5-star reviews effortlessly and affordably.
- Users appreciate the **user-friendly setup** of NiceJob, enabling quick and hassle-free integration into their business operations.
- Users appreciate how NiceJob offers **streamlined automation** for review processes, enhancing efficiency and simplifying workflows.

**Cons:**

- Users are frustrated by the **missing features** of NiceJob, particularly the lack of additional functionalities and incentives.
- Users find the product **a bit expensive** for solo operations, though many feel it's worth the investment.
- Users find NiceJob's focus on **review management limiting** , desiring more versatile engagement tools and timely notifications.
- Users experience **communication delays** with NiceJob, leading to frustrations and client complaints about excessive follow-ups.
- Users find the **client upload process challenging** with NiceJob, preferring simpler, individual entry methods instead.

#### What Are Recent G2 Reviews of NiceJob?

**"[Scalable Review Generation for Productized Agency Client Delivery](https://www.g2.com/survey_responses/nicejob-review-12706891)"**

**Rating:** 5.0/5.0 stars
*— Jake H.*

[Read full review](https://www.g2.com/survey_responses/nicejob-review-12706891)

---

**"[Seamless Automation Boosts Our Review Management](https://www.g2.com/survey_responses/nicejob-review-12668059)"**

**Rating:** 5.0/5.0 stars
*— Aaron L.*

[Read full review](https://www.g2.com/survey_responses/nicejob-review-12668059)

---


#### What Are G2 Users Discussing About NiceJob?

- [What is NiceJob used for?](https://www.g2.com/discussions/what-is-nicejob-used-for)

### 12. [Okendo](https://www.g2.com/products/okendo/reviews)
Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage.


**Average Rating:** 4.7/5.0
**Total Reviews:** 406
**How Do G2 Users Rate Okendo?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 4.9/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.6/10 (Category avg: 8.3/10)

**Who Is the Company Behind Okendo?**

- **Seller:** [Okendo](https://www.g2.com/sellers/okendo)
- **Company Website:** https://www.okendo.io
- **Year Founded:** 2016
- **HQ Location:** Sydney, Australia
- **Twitter:** @GetOkendo (1,257 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13228018 (152 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Manager, CEO
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 65% Small-Business, 21% Mid-Market


#### What Are Okendo's Pros and Cons?

**Pros:**

- Ease of Use (183 reviews)
- Customer Support (159 reviews)
- Helpful (129 reviews)
- Features (119 reviews)
- Easy Setup (96 reviews)

**Cons:**

- Limited Customization (29 reviews)
- Missing Features (26 reviews)
- Expensive (24 reviews)
- Lack of Customization (21 reviews)
- Usage Difficulty (18 reviews)


### What Do G2 Reviewers Say About Okendo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend Okendo for its **ease of use** , highlighting a seamless setup and intuitive dashboard for better management.
- Users commend Okendo for its **exceptional customer support** , quickly addressing inquiries and enhancing the overall experience with useful resources.
- Users love Okendo's **seamless Shopify integration** , enabling flexible design and effortless management of reviews and customer engagement.
- Users appreciate Okendo's **seamless Shopify integration** and powerful features, simplifying setup and enhancing the user experience.
- Users praise the **easy setup** of Okendo, finding the process straightforward with excellent guidance and support.

**Cons:**

- Users express a desire for more **customization options** in Okendo, wishing for increased design flexibility and review placement.
- Users are disappointed by the **missing features** in Okendo, complicating automation and multi-store management.
- Users feel that Okendo's pricing is **expensive** and would prefer it to be more affordable for everyone.
- Users note a **lack of customization** in Okendo, limiting branding and user experience adjustments.
- Users face **usage difficulties** with Okendo due to a complex interface and limitations in automating certain features.

#### What Are Recent G2 Reviews of Okendo?

**"[6+ Years Using Okendo and Still Very Happy With It](https://www.g2.com/survey_responses/okendo-review-13037459)"**

**Rating:** 5.0/5.0 stars
*— Mariana F.*

[Read full review](https://www.g2.com/survey_responses/okendo-review-13037459)

---

**"[Okendo: Effortless Photo & Video Reviews That Build Shopper Trust](https://www.g2.com/survey_responses/okendo-review-13049768)"**

**Rating:** 4.5/5.0 stars
*— Indar C.*

[Read full review](https://www.g2.com/survey_responses/okendo-review-13049768)

---


#### What Are G2 Users Discussing About Okendo?

- [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment

### 13. [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews)
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win.


**Average Rating:** 4.8/5.0
**Total Reviews:** 199
**How Do G2 Users Rate Edge?**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.6/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.0/10 (Category avg: 8.3/10)

**Who Is the Company Behind Edge?**

- **Seller:** [Edge](https://www.g2.com/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27)
- **Year Founded:** 2019
- **HQ Location:** Elk Grove, US
- **LinkedIn® Page:** https://www.linkedin.com/company/eyerate/ (65 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Budtender, General Manager
- **Top Industries:** Retail, Health, Wellness and Fitness
- **Company Size:** 65% Small-Business, 29% Mid-Market


#### What Are Edge's Pros and Cons?

**Pros:**

- Helpful (110 reviews)
- Customer Support (95 reviews)
- Ease of Use (47 reviews)
- Reviews (35 reviews)
- Navigation Ease (26 reviews)

**Cons:**

- Poor Customer Support (8 reviews)
- Delays (7 reviews)
- Learning Curve (7 reviews)
- Missing Features (7 reviews)
- Review Management (6 reviews)


### What Do G2 Reviewers Say About Edge?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **quick and effective customer support** of Edge, enhancing their overall experience and satisfaction.
- Users commend the **responsive customer support** of Edge, highlighting quick resolutions and friendly representatives like Jaslyn and Atchra.
- Users find Edge **easy to use** , appreciating its accessibility and quick customer support for a smooth experience.
- Users love the **centralized feedback and motivation** Edge provides, enhancing customer engagement and team performance.
- Users commend the **navigation ease** at Edge, highlighting seamless experiences and prompt, helpful customer service.

**Cons:**

- Users express frustration with **poor customer support** , finding issue resolution and account management overly complicated.
- Users report frustrating **delays** in deposits and transfers, often experiencing prolonged waiting periods and unresolved issues.
- Users find the **learning curve steep** , facing challenges with logins, password resets, and understanding review requests.
- Users are frustrated by **missing features** like direct payments and cumbersome data transfer processes, impacting usability.
- Users find the **delayed Google review populating** to be inconvenient and confusing for managing responses effectively.

#### What Are Recent G2 Reviews of Edge?

**"[A Great Asset for Resolving Client Issues and Boosting Google Ratings](https://www.g2.com/survey_responses/edge-review-12884201)"**

**Rating:** 5.0/5.0 stars
*— Darryl  L.*

[Read full review](https://www.g2.com/survey_responses/edge-review-12884201)

---

**"[Engaging Insights and Fast, Helpful Support—10/10 Worth the Cost](https://www.g2.com/survey_responses/edge-review-13024000)"**

**Rating:** 5.0/5.0 stars
*— Jared H.*

[Read full review](https://www.g2.com/survey_responses/edge-review-13024000)

---


#### What Are G2 Users Discussing About Edge?

- [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) - 1 comment

### 14. [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews)
ReputationStacker's review management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It’s a completely hands-off reputation management system, so you can focus on running your business while the system does the work for you. RS’s reporting suite turns qualitative feedback from reviews and NPS surveys into quantified, actionable data you can use to immediately improve your business and create better customer experiences... which of course drives more positive reviews. ReputationStacker is built to scale, making it especially powerful for multi-location businesses looking to boost reviews, improve customer experience, and dominate local search.


**Average Rating:** 4.9/5.0
**Total Reviews:** 65
**How Do G2 Users Rate ReputationStacker?**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.8/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.8/10 (Category avg: 8.3/10)

**Who Is the Company Behind ReputationStacker?**

- **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/reputationstacker/ (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Director
- **Top Industries:** Consumer Services, Hospital & Health Care
- **Company Size:** 57% Small-Business, 35% Mid-Market


#### What Are ReputationStacker's Pros and Cons?

**Pros:**

- Ease of Use (12 reviews)
- Review Increase (11 reviews)
- Reputation Management (8 reviews)
- Automation (7 reviews)
- Easy Setup (6 reviews)

**Cons:**

- Connection Issues (1 reviews)
- Difficult Learning (1 reviews)
- Expensive (1 reviews)
- Filtering Issues (1 reviews)
- Filtering Limitations (1 reviews)


### What Do G2 Reviewers Say About ReputationStacker?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find ReputationStacker to be **very easy to use** , with a simple setup and seamless automation for reviews.
- Users love the **easy setup and automation** of ReputationStacker, significantly boosting their review counts effortlessly.
- Users value the **ease of online reputation management** with ReputationStacker, simplifying review generation and monitoring across locations.
- Users praise the **automation** of ReputationStacker, effortlessly boosting review counts and simplifying customer engagement for their businesses.
- Users love the **easy setup** of ReputationStacker, finding it simple and quick to integrate into their business.

**Cons:**

- Users experience **connection issues** with ReputationStacker, but commend the excellent onboarding support received.
- Users find the **difficult learning** curve challenging due to the complexity of combining multiple filtering options without sufficient guidance.
- Users find the product **expensive** when exceeding text message limits on their plans, leading to additional costs.
- Users find the **filtering process confusing** when combining multiple options, citing a lack of useful documentation.
- Users find the **filtering limitations** confusing when combining multiple options without sufficient documentation or guidance.

#### What Are Recent G2 Reviews of ReputationStacker?

**"[Fast Setup, Automated Review Requests, and a Clean All-in-One Dashboard](https://www.g2.com/survey_responses/reputationstacker-review-13086958)"**

**Rating:** 5.0/5.0 stars
*— Daniel N.*

[Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13086958)

---

**"[Powerful, Intuitive Admin Controls for Managing Permissions at Scale](https://www.g2.com/survey_responses/reputationstacker-review-13074545)"**

**Rating:** 5.0/5.0 stars
*— Morgan F.*

[Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13074545)

---


#### What Are G2 Users Discussing About ReputationStacker?

- [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment

### 15. [Feefo](https://www.g2.com/products/feefo/reviews)
Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers 


**Average Rating:** 4.6/5.0
**Total Reviews:** 144
**How Do G2 Users Rate Feefo?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 6.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.4/10 (Category avg: 8.3/10)

**Who Is the Company Behind Feefo?**

- **Seller:** [Feefo](https://www.g2.com/sellers/feefo)
- **Company Website:** https://www.feefo.com/
- **Year Founded:** 2010
- **HQ Location:** Petersfield, United Kingdom
- **Twitter:** @Feefo_Official (6,279 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/847730/ (130 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Managing Director
- **Top Industries:** Leisure, Travel & Tourism, Retail
- **Company Size:** 51% Small-Business, 37% Mid-Market


#### What Are Feefo's Pros and Cons?

**Pros:**

- Customer Support (59 reviews)
- Ease of Use (49 reviews)
- Helpful (41 reviews)
- User-Friendly (31 reviews)
- Team Helpfulness (25 reviews)

**Cons:**

- Missing Features (9 reviews)
- Poor Reporting (9 reviews)
- Improvement Needed (7 reviews)
- Limited Customization (7 reviews)
- Limited Features (6 reviews)


### What Do G2 Reviewers Say About Feefo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **responsive and thorough customer support** , which enhances their experience with Feefo significantly.
- Users value the **ease of use** of Feefo, finding it intuitive for gathering and managing feedback seamlessly.
- Users find the **helpful support team** of Feefo attentive and quick to assist with their needs.
- Users appreciate the **user-friendly platform** of Feefo, making feedback collection seamless and efficient.
- Users appreciate the **helpfulness of the Feefo team** , highlighting their proactive support and attentiveness to needs.

**Cons:**

- Users find **missing features** in Feefo, such as limited customizability and lack of trending score matrix, frustrating.
- Users note the **poor reporting** capabilities of Feefo, though recent improvements are acknowledged and appreciated.
- Users note that **improvement is needed** in AI review writing and account management support for a smoother experience.
- Users find the **limited customization** of review request emails and analytics frustrating, desiring more flexibility and personalization.
- Users wish for **more features** in Feefo, such as trial options and customizable analytics for enhanced usability.

#### What Are Recent G2 Reviews of Feefo?

**"[Trusted, user-friendly review platform that supports business growth](https://www.g2.com/survey_responses/feefo-review-13051572)"**

**Rating:** 5.0/5.0 stars
*— Tamsin D.*

[Read full review](https://www.g2.com/survey_responses/feefo-review-13051572)

---

**"[Exceptional tool for collecting customer feedback](https://www.g2.com/survey_responses/feefo-review-11509342)"**

**Rating:** 5.0/5.0 stars
*— Scott S.*

[Read full review](https://www.g2.com/survey_responses/feefo-review-11509342)

---


#### What Are G2 Users Discussing About Feefo?

- [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment

### 16. [Partoo](https://www.g2.com/products/partoo/reviews)
At Partoo, our mission is to make businesses more visible on the Internet, to improve their e-reputation and to help them gain more customers. Our all-in-one solution empowers strategic decision-making through intuitive dashboards, enabling decision-makers to measure ROI and foster lasting customer relationships. Partoo works with a wide range of local and international companies across various industries, including small and medium-sized businesses, as well as large corporations like McDonald's, Toyota, Carrefour, and Sports Direct. The simplicity of our local listing solution enables companies to manage the tool at both local and brand levels. Partoo boasts a team of over 400 professionals and serves more than 400 clients in over 100 countries Products Details Partoo helps companies grow with the following products by meeting its 3 objectives: Get Found, Get Chosen and Get Clients. Get found: - Presence Management: automatically broadcast your stores’ information on the main directories, GPS, search engines, social networks and opinion websites. - Store Locator: optimise your website with a Store Locator and customisable pages per location. Make your Point of Sales stand out on the queries associated with your activity. Get chosen: - Review Management: centralise the reviews left on your listings, whether they come from Google, TripAdvisor or Facebook. Get regular reports, analyse them and respond from a single interface. - Review Booster: encourage satisfied customers to leave positive reviews on Google Business Profile via SMS invites. Get clients: - Messages: centralise messages received from Google Business Profile, Facebook Messenger, and Instagram and easily reply to them centrally or locally!


**Average Rating:** 4.7/5.0
**Total Reviews:** 51
**How Do G2 Users Rate Partoo?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.2/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10)

**Who Is the Company Behind Partoo?**

- **Seller:** [Partoo](https://www.g2.com/sellers/partoo)
- **Year Founded:** 2014
- **HQ Location:** Paris
- **LinkedIn® Page:** https://www.linkedin.com/company/partoo/ (454 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Automotive
- **Company Size:** 35% Small-Business, 29% Mid-Market


#### What Are Partoo's Pros and Cons?

**Pros:**

- Ease of Use (7 reviews)
- Customer Service (3 reviews)
- Customer Support (3 reviews)
- Helpful (3 reviews)
- Helpfulness (3 reviews)

**Cons:**

- Expensive (2 reviews)
- High Pricing (2 reviews)
- Pricing Issues (2 reviews)
- Google Bugs (1 reviews)
- Performance Issues (1 reviews)


### What Do G2 Reviewers Say About Partoo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Partoo, finding it intuitive and efficient for managing their locations effortlessly.
- Users appreciate the **excellent customer support** from Partoo, enhancing their experience and managing multiple locations effectively.
- Users praise Partoo for its **excellent customer support** , highlighting helpful service and quick problem resolution.
- Users admire the **helpfulness** of Partoo's support team, significantly enhancing their experience with effective issue resolution.
- Users find Partoo **extremely helpful** for managing Google presence, noting its efficiency and proactive support.

**Cons:**

- Users express concern over **high costs** , suggesting that pricing could become a barrier to continued usage.
- Users find the **high pricing** of Partoo to be a problem, suggesting a decrease after two years of use.
- Users express concerns about **pricing issues** , noting costs may be prohibitive and suggesting a decrease after two years.
- Users experience **Google-related issues** with Partoo, particularly during video verification processes causing frustration.
- Users feel the **performance issues** of Partoo, especially slow setups, detract from their overall experience.

#### What Are Recent G2 Reviews of Partoo?

**"[Partoo Makes Presence and Review Management Easier](https://www.g2.com/survey_responses/partoo-review-12294317)"**

**Rating:** 5.0/5.0 stars
*— Anne K.*

[Read full review](https://www.g2.com/survey_responses/partoo-review-12294317)

---

**"[Essential for Review Management and Visibility](https://www.g2.com/survey_responses/partoo-review-12582320)"**

**Rating:** 5.0/5.0 stars
*— Gerardo  B.*

[Read full review](https://www.g2.com/survey_responses/partoo-review-12582320)

---



### 17. [Reviews.io](https://www.g2.com/products/reviews-io/reviews)
REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io.


**Average Rating:** 4.8/5.0
**Total Reviews:** 643
**How Do G2 Users Rate Reviews.io?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10)

**Who Is the Company Behind Reviews.io?**

- **Seller:** [clearer.io](https://www.g2.com/sellers/clearer-io)
- **Year Founded:** 2022
- **HQ Location:** Boston, MA
- **Twitter:** @clearer_io (169 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/clearerio/ (173 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Director, Managing Director
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 84% Small-Business, 14% Mid-Market


#### What Are Reviews.io's Pros and Cons?

**Pros:**

- Customer Support (91 reviews)
- Helpful (53 reviews)
- Ease of Use (40 reviews)
- Team Helpfulness (33 reviews)
- Response Time (24 reviews)

**Cons:**

- Expensive (11 reviews)
- Poor Customer Support (8 reviews)
- Difficult Setup (6 reviews)
- Review Issues (6 reviews)
- Difficult Navigation (5 reviews)


### What Do G2 Reviewers Say About Reviews.io?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **helpful customer support** from Reviews.io, enhancing their overall experience and satisfaction.
- Users appreciate the **helpful support team** of Reviews.io, praising their quick resolutions and invaluable assistance.
- Users commend the **ease of use** of Reviews.io, making it simple for customers to leave feedback effortlessly.
- Users value the **exceptional team helpfulness** at Reviews.io, appreciating their quick support and accommodating nature.
- Users commend the **extremely quick response time** and supportive customer service of Reviews.io, enhancing their experience significantly.

**Cons:**

- Users find it **expensive** for basic functionality, as additional features increase costs significantly.
- Users express concerns about **poor customer support** , often leading to confusion and unresolved issues with the system.
- Users find the **difficult setup** of advanced features challenging, requiring significant time and knowledge before achieving optimal results.
- Users find that **importing reviews can be a hassle** , hindering the overall ease of use and effectiveness.
- Users find the **difficult navigation** of Reviews.io complex, making it hard to locate features and write reviews.

#### What Are Recent G2 Reviews of Reviews.io?

**"[Quality service with good customer support](https://www.g2.com/survey_responses/reviews-io-review-10934512)"**

**Rating:** 5.0/5.0 stars
*— Mirek B.*

[Read full review](https://www.g2.com/survey_responses/reviews-io-review-10934512)

---

**"[Super Helpful!](https://www.g2.com/survey_responses/reviews-io-review-8904937)"**

**Rating:** 5.0/5.0 stars
*— Nastassja L.*

[Read full review](https://www.g2.com/survey_responses/reviews-io-review-8904937)

---



### 18. [YouScan](https://www.g2.com/products/youscan/reviews)
YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data. The platform is particularly beneficial for a diverse range of users, including large corporations and smaller, customer-centric brands. With over 400 clients worldwide, including industry giants like Nestle, L'Oreal, and Coca-Cola, YouScan is trusted by both established brands and emerging companies. Its mission is to empower organizations to listen to their customers effectively, fostering improved engagement and strategic growth. YouScan boasts several key features that set it apart in the social listening category. One of its standout offerings is the Insights Copilot, a conversational social listening AI agent. This feature simplifies the process of extracting valuable insights from vast amounts of text data, allowing users to effortlessly gauge consumer opinions on brands, competitors, and relevant events. Additionally, YouScan's industry-leading image analysis capabilities enable "visual listening," allowing users to understand how consumers interact with brands through social media images, including brand logo detection and automated visual content reports. Understanding the audience is crucial for effective marketing strategies, and YouScan excels in this area with its Audience Insights feature. This tool provides demographic information, interests, and occupations of individuals discussing brands and topics on social media, allowing users to tailor their marketing efforts to specific segments. The platform's powerful reporting capabilities, combined with a sleek and user-friendly interface, make it accessible and appealing to a wide range of users, from large enterprises to startups. Recognized by industry experts, YouScan has received accolades such as being named a "Cool AI Vendor for Marketing" by Gartner and winning multiple MarkTech Breakthrough Awards for "Best Social Media Monitoring Software." Founded in Kyiv, YouScan has grown into a distributed team with offices across Europe and Latin America, reflecting its commitment to serving a global clientele while continuously evolving to meet the needs of the market.


**Average Rating:** 4.7/5.0
**Total Reviews:** 295
**How Do G2 Users Rate YouScan?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.2/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.3/10 (Category avg: 8.3/10)

**Who Is the Company Behind YouScan?**

- **Seller:** [YouScan](https://www.g2.com/sellers/youscan)
- **Company Website:** https://www.youscan.io/en
- **Year Founded:** 2010
- **HQ Location:** Kyiv, Kyiv City
- **Twitter:** @YouScan_io (441 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/525639/ (96 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Marketing and Advertising, Market Research
- **Company Size:** 48% Small-Business, 35% Mid-Market


#### What Are YouScan's Pros and Cons?

**Pros:**

- Customer Support (47 reviews)
- Helpful (45 reviews)
- Ease of Use (41 reviews)
- Analytics (30 reviews)
- Social Listening (30 reviews)

**Cons:**

- Learning Curve (19 reviews)
- Difficult Learning (13 reviews)
- Slow Performance (13 reviews)
- Limited Features (11 reviews)
- Data Inaccuracy (9 reviews)


### What Do G2 Reviewers Say About YouScan?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **helpful customer support** of YouScan, ensuring prompt assistance and effective onboarding for new users.
- Users appreciate the **helpful customer support** that promptly addresses their questions and enhances the overall experience.
- Users find YouScan's **ease of use** remarkable, with an intuitive interface and helpful customer support enhancing their experience.
- Users highlight the **powerful analytics** of YouScan, transforming social media data into actionable and insightful information.
- Users value YouScan for its **effective social listening** capabilities, enabling swift responses and insightful data analysis.

**Cons:**

- Users face a steep **learning curve** with YouScan, particularly in mastering search functions and interface navigation.
- Users find the **difficult learning curve** of YouScan challenging, requiring time to master its extensive features.
- Users experience **slow performance** when analyzing large data volumes, negatively impacting usability and efficiency.
- Users find YouScan's **limited features** restrictive, affecting usability for larger operations and reducing competitive edge.
- Users experience issues with **data inaccuracy** , citing difficulties in obtaining reliable and comprehensive information through YouScan.

#### What Are Recent G2 Reviews of YouScan?

**"[YouScan Is Essential for TikTok Listening—and Valuable Across Platforms](https://www.g2.com/survey_responses/youscan-review-12791704)"**

**Rating:** 4.5/5.0 stars
*— Jack F.*

[Read full review](https://www.g2.com/survey_responses/youscan-review-12791704)

---

**"[Excellent Threads Coverage, Smooth API Setup, and Proactive CSM Support](https://www.g2.com/survey_responses/youscan-review-12851551)"**

**Rating:** 4.5/5.0 stars
*— bizinside .*

[Read full review](https://www.g2.com/survey_responses/youscan-review-12851551)

---


#### What Are G2 Users Discussing About YouScan?

- [What are the benefits and challenges of using YouScan for social media listening?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-youscan-for-social-media-listening)
- [What is YouScan used for?](https://www.g2.com/discussions/what-is-youscan-used-for) - 1 comment, 1 upvote

### 19. [Right Choice](https://www.g2.com/products/right-choice/reviews)
RightChoice is an AI-powered Local Listings Management Software built to help local and multi-location businesses to manage listings, improve local rankings, and monitor AI Ranking from all-in-one platform including ChatGPT, Gemini & other AI Models. Our Dashboard combines listings management, reputation management, competitor tracking, and an AI Ranker Tools to help businesses stay accurate, visible, and competitive across Google, Bing, Apple, Waze, and 70+ directories. Key features include: 1. AI Ranker Tool for tracking rankings across AI platforms. 2. Local Keyword Position Tracker 3. Competitor Listings & Ranking Tracker 4. Reviews & Reputation Management with AI auto-replies 5. Customer Sentiment Analysis 6. Geo Grid Tracker for hyperlocal visibility 7. Profile Strength & Suspension Risk Audit 8. Local Business Listing Management 9. 70+ Directory Integrations 10. AI Content Generation & Automated Post Scheduling 11. Advanced Reporting & Keywords Analytics RightChoice is ideal for local businesses, agencies, franchises, and multi-location brands looking for a scalable Local Listings Management and Reputation Platform with built-in AI Insights & Recommendations. Manage listings. Track rankings. Monitor AI visibility. Grow locally, at scale!


**Average Rating:** 4.9/5.0
**Total Reviews:** 164
**How Do G2 Users Rate Right Choice?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 10.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.9/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10)

**Who Is the Company Behind Right Choice?**

- **Seller:** [RightChoice.Ai](https://www.g2.com/sellers/rightchoice-ai)
- **Year Founded:** 2023
- **HQ Location:** Delaware, US
- **LinkedIn® Page:** https://www.linkedin.com/company/rightchoiceai (796 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Manager, Marketing Head
- **Top Industries:** Retail, Automotive
- **Company Size:** 45% Small-Business, 39% Mid-Market


#### What Are Right Choice's Pros and Cons?

**Pros:**

- Ease of Use (48 reviews)
- Customer Support (35 reviews)
- Helpful (31 reviews)
- Easy Integrations (29 reviews)
- Time Saving (29 reviews)

**Cons:**

- Software Bugs (13 reviews)
- Software Bugs/Issues (13 reviews)
- Limited Features (11 reviews)
- Improvement Needed (9 reviews)
- Missing Features (8 reviews)


### What Do G2 Reviewers Say About Right Choice?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Right Choice, making task management and business optimization effortless.
- Users value the **responsive customer support** of Right Choice, always helping them confidently navigate the platform.
- Users find Right Choice **extremely helpful** for managing GMBs, improving marketing strategies, and receiving responsive support.
- Users value the **easy integrations** with internal tools that enhance functionality and overall efficiency with Right Choice.
- Users find **time-saving benefits** with Right Choice, enabling effortless management of multiple business profiles in one click.

**Cons:**

- Users report encountering **software bugs** including graphical issues and slow API load times, impacting their experience.
- Users report **software bugs and slow API load times** , affecting overall usability and experience with the product.
- Users highlight the **limited features** of Right Choice, expressing a desire for more options and flexibility.
- Users have noted **graphical bugs** when zooming, suggesting the need for improvements in overall product functionality.
- Users express disappointment over **missing features** , particularly the lack of a dark theme and custom report options.

#### What Are Recent G2 Reviews of Right Choice?

**"[Boosts Local Search Visibility with SEO & GEO](https://www.g2.com/survey_responses/right-choice-review-13070720)"**

**Rating:** 4.5/5.0 stars
*— Ajmol K.*

[Read full review](https://www.g2.com/survey_responses/right-choice-review-13070720)

---

**"[Rightchoice Boosted Our SEO and Search Visibility Across Channels](https://www.g2.com/survey_responses/right-choice-review-13058429)"**

**Rating:** 4.0/5.0 stars
*— N N.*

[Read full review](https://www.g2.com/survey_responses/right-choice-review-13058429)

---



### 20. [Synup](https://www.g2.com/products/synup/reviews)
Synup is a local marketing platform built for agencies and resellers. Agencies use Synup to deliver listings, reputation, and social media management for thousands of client locations, build local SEO into their own products with the Synup API and MCP server, white-label every surface under their own brand, and run agency operations from the same platform they use to deliver client work. It replaces the fragmented stack that agencies typically cobble together to deliver local SEO at scale. Listings Management Sync business information across Google, Apple, Bing, Facebook, and every major listing platform. Bulk edits push across thousands of locations in a single action. Track listings indexing across every platform to confirm each client location is actually live in search, not just submitted. Most listing tools stop at confirming the push. Synup tracks whether the data is indexed and visible to searchers. Reputation Management Monitor reviews across Google, Facebook, and every major review site. Respond using AI-generated drafts that match each client's brand voice. Send review request campaigns over email and SMS to grow review velocity for every client location. Social Media Management Tool Schedule posts across Google Business Profile, Facebook, Instagram, and LinkedIn for hundreds of locations in one workflow. AI generates localized content per location so every post feels native to its market instead of looking like the same campaign copy-pasted everywhere. Local SEO Analytics Track local rankings, GBP performance, and review sentiment for every client location. Reporting runs across the full client portfolio without spreadsheet exports or stitching data between tools. Local SEO Tools API Build local SEO into your own product. Agencies, platforms, and SaaS companies use the Synup API to power listings sync, review management, and GBP automation inside their existing applications. Headless and built to scale across millions of locations. Synup MCP Server Connect Synup to Claude, ChatGPT, and any MCP-compatible AI assistant. Agencies use the MCP server to query listings, pull review data, and manage client locations through conversational AI workflows instead of clicking through dashboards. Included for existing customers. White-Label Everything Every Synup tool, dashboard, and client report can be fully white-labeled under your agency's brand. Custom domains, your logo, your colors, your client-facing experience. Your clients never know Synup is in the stack. Agency Operations Beyond the core local SEO tools, Synup gives agencies a full operating layer to run their business from one platform. Offer essential local SEO tools to all your SMB clients at no extra cost -Forecast churn risk using client health scores and usage patterns -Build a single source of truth for all client information, enriched with AI-powered fields -Capture and enrich leads instantly using AI-powered prospecting tools -Manage sales pipelines with custom stages for marketing services and retainers -Track tasks and deliverables across marketing campaigns -Create and send invoices directly from Synup and automate your billing workflows Synup is the operating system agencies run their local SEO business on. The core tools handle client delivery, the API and MCP server let agencies extend Synup into their own products, and the white-label layer keeps every surface under your brand from the first click to the final invoice.


**Average Rating:** 4.5/5.0
**Total Reviews:** 309
**How Do G2 Users Rate Synup?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.9/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10)

**Who Is the Company Behind Synup?**

- **Seller:** [Synup](https://www.g2.com/sellers/synup)
- **Year Founded:** 2014
- **HQ Location:** New York, New York
- **Twitter:** @synup (3,073 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9322483/ (72 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Financial Services
- **Company Size:** 76% Small-Business, 19% Mid-Market


#### What Are Synup's Pros and Cons?

**Pros:**

- Ease of Use (90 reviews)
- Helpful (63 reviews)
- Review Management (60 reviews)
- Customer Support (59 reviews)
- Centralized Management (50 reviews)

**Cons:**

- Learning Curve (16 reviews)
- Feature Limitations (12 reviews)
- Difficult Learning (11 reviews)
- Improvement Needed (9 reviews)
- Lack of Features (9 reviews)


### What Do G2 Reviewers Say About Synup?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise Synup for its **ease of use** , allowing effortless management of reviews and online presence across platforms.
- Users find Synup to be very **helpful** for managing online presence and reviews effortlessly across various platforms.
- Users value the **effective review management** capabilities of Synup, enhancing their online reputation effortlessly.
- Users commend Synup's **responsive customer support** , enhancing their experience by providing timely assistance and effective solutions.
- Users value the **centralized management** of Synup, appreciating its robust tools for multi-location business support.

**Cons:**

- Users experience a **steep learning curve** with Synup, making initial adaptation challenging despite helpful support resources.
- Users find **feature limitations** in Synup, with unclear options and a lack of customization for specific needs.
- Users find the **difficult learning curve** of Synup challenging for newcomers, requiring time to familiarize themselves with the interface.
- Users find the **interface unclear** at times, making information updates and scheduling slightly confusing and cumbersome.
- Users face a **lack of features** in Synup, particularly with social media tools and targeting options.

#### What Are Recent G2 Reviews of Synup?

**"[Effortless Automation and Outstanding Support](https://www.g2.com/survey_responses/synup-review-11995460)"**

**Rating:** 5.0/5.0 stars
*— Lauren H.*

[Read full review](https://www.g2.com/survey_responses/synup-review-11995460)

---

**"[Outstanding Experience from Start to Finish](https://www.g2.com/survey_responses/synup-review-11970736)"**

**Rating:** 5.0/5.0 stars
*— Tony S.*

[Read full review](https://www.g2.com/survey_responses/synup-review-11970736)

---


#### What Are G2 Users Discussing About Synup?

- [What is Synup used for?](https://www.g2.com/discussions/what-is-synup-used-for)

### 21. [Thryv](https://www.g2.com/products/thryv/reviews)
Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to replace disconnected tools, Thryv combines essential business software into one easy-to-use platform. Now including Keap, Thryv delivers powerful CRM software, marketing automation, and sales management tools that help small businesses capture more leads, automate follow-ups, and increase repeat business. With built-in tools for lead management, email and SMS marketing, pipeline tracking, and customer relationship management, Thryv + Keap help teams stay organized and close more deals. From getting found online with digital marketing tools to managing customer relationships and automating sales workflows, Thryv + Keap simplify every stage of the customer journey. The result is a scalable, all-in-one CRM and marketing platform that helps small businesses save time, increase efficiency, and focus on what matters most—running and growing their business.


**Average Rating:** 4.3/5.0
**Total Reviews:** 1,892
**How Do G2 Users Rate Thryv?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.6/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10)

**Who Is the Company Behind Thryv?**

- **Seller:** [Thryv](https://www.g2.com/sellers/thryv)
- **Company Website:** https://Thryv.com
- **Year Founded:** 2012
- **HQ Location:** Dallas, TX
- **Twitter:** @thryv (8,415 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/thryvinc (5,883 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness
- **Company Size:** 90% Small-Business, 9% Mid-Market


#### What Are Thryv's Pros and Cons?

**Pros:**

- Ease of Use (102 reviews)
- Automation (95 reviews)
- Automation Features (70 reviews)
- Customer Support (69 reviews)
- Helpful (58 reviews)

**Cons:**

- Missing Features (60 reviews)
- Learning Curve (50 reviews)
- Limitations (45 reviews)
- Limited Features (45 reviews)
- Expensive (33 reviews)


### What Do G2 Reviewers Say About Thryv?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Thryv to be **easy to use** , seamlessly integrating multiple features into one convenient platform.
- Users value the **automation capabilities** of Thryv, enhancing efficiency and organization in sales and marketing workflows.
- Users appreciate the **automation features** of Thryv, enabling streamlined processes and consistent client follow-ups.
- Users highlight the **great customer support** of Thryv, appreciating the comprehensive assistance provided for their needs.
- Users appreciate the **helpfulness of customer support** in resolving issues quickly and effectively, enhancing their experience.

**Cons:**

- Users are disappointed with **missing features** in Thryv, including unfulfilled promises and frustrating glitches.
- Users experience a **steep learning curve** with Thryv, finding training insufficient for effective navigation and understanding.
- Users face **constant glitches and inability to export** , leading to frustration and a desire for better functionality.
- Users express concerns over **limited features** in Thryv, particularly regarding data management and customization options.
- Users find Thryv to be **expensive** , particularly due to additional costs for setup and essential add-ons.

#### What Are Recent G2 Reviews of Thryv?

**"[All-in-One Thryv Platform That Streamlined Our Workflow and Saved Us Money](https://www.g2.com/survey_responses/thryv-review-12972196)"**

**Rating:** 5.0/5.0 stars
*— Alan H.*

[Read full review](https://www.g2.com/survey_responses/thryv-review-12972196)

---

**"[Keap/Thryv has helped me grow my business in ways I never thought I could](https://www.g2.com/survey_responses/thryv-review-8053452)"**

**Rating:** 5.0/5.0 stars
*— Heather W.*

[Read full review](https://www.g2.com/survey_responses/thryv-review-8053452)

---


#### What Are G2 Users Discussing About Thryv?

- [What is Thryv used for?](https://www.g2.com/discussions/what-is-thryv-used-for)
- [How do I cancel Thryv?](https://www.g2.com/discussions/how-do-i-cancel-thryv)
- [What is infusionsoft used for?](https://www.g2.com/discussions/what-is-infusionsoft-used-for) - 3 comments
- [Who owns Thryv software?](https://www.g2.com/discussions/who-owns-thryv-software)
- [Is KEAP an Infusionsoft?](https://www.g2.com/discussions/is-keap-an-infusionsoft) - 4 comments

### 22. [Localo](https://www.g2.com/products/localo/reviews)
Localo is a local marketing automation platform that helps SEO professionals, marketing agencies, and freelancers manage, optimize, and scale local search engine optimization for their clients' Google Business Profiles. Local SEO has become increasingly complex. Organic local visibility is shrinking as paid placements expand across Google Maps and local search results. Google's enforcement of business listing quality has intensified, with profile suspensions and unauthorized edit attempts becoming more frequent. Meanwhile, agencies face thinning margins and growing client expectations. Localo was built to address exactly these challenges. The platform consolidates local SEO workflows into a guided automation system. Instead of checking rankings manually, Localo tracks keyword positions across a grid of geographic points, revealing how visibility varies at the street level — not just the city average. Instead of building reports from scratch, the platform auto-generates branded, white-label performance reports covering ranking trends, review metrics, citation health, and optimization progress. AI-powered features run throughout the platform. The content publisher learns a business's authentic voice and generates Google Business Profile posts that match it. The review manager suggests personalized responses to each customer review rather than using generic templates. The Smart Tasks engine delivers weekly, business-specific optimization recommendations ranked by expected impact, so specialists always know what to focus on next. Profile protection runs continuously, monitoring for unauthorized changes, competitor sabotage, and incorrect information edits — alerting users before damage is done. The citations manager builds and maintains consistent business directory listings, prioritizing high-authority sources with dofollow backlinks. For agencies looking to grow, Localo includes a client acquisition workflow with lead scoring, growth potential analysis, and white-label position maps that convert prospects into paying clients. The platform supports all countries and languages. Over 26,000 Google Business Profiles are managed through Localo by approximately 2,500 agency and freelancer customers worldwide. Plans start at 19 dollars per month, with a free option and a 30-day money-back guarantee. Localo holds a 4.9-star rating on G2 from over 130 verified reviews." - to mamy na Trustpilot


**Average Rating:** 4.9/5.0
**Total Reviews:** 137
**How Do G2 Users Rate Localo?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 6.2/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10)

**Who Is the Company Behind Localo?**

- **Seller:** [Localo](https://www.g2.com/sellers/localo)
- **Year Founded:** 2020
- **HQ Location:** Wrocław, Poland
- **LinkedIn® Page:** https://www.linkedin.com/company/surfer-local/ (17 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Construction
- **Company Size:** 94% Small-Business, 2% Mid-Market


#### What Are Localo's Pros and Cons?

**Pros:**

- Ease of Use (11 reviews)
- Features (8 reviews)
- Time-saving (8 reviews)
- Easy Setup (7 reviews)
- Simple (7 reviews)

**Cons:**

- Improvement Needed (2 reviews)
- Inaccuracy (2 reviews)
- Inaccurate Data (2 reviews)
- Missing Features (2 reviews)
- Tagging Issues (2 reviews)


### What Do G2 Reviewers Say About Localo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Localo highly **easy to use** , simplifying local SEO management and enhancing efficiency for their businesses.
- Users appreciate the **user-friendly features** of Localo, enhancing efficiency in managing local SEO tasks and profiles.
- Users value the **time-saving features** of Localo, enhancing their business efficiency and simplicity.
- Users find the **easy setup** of Localo saves time and effort, ensuring a smooth transition for local SEO optimization.
- Users find Localo to be **incredibly easy to use** , simplifying task management and enhancing business efficiency.

**Cons:**

- Users note that **further integration and improvements** are necessary for better functionality and user experience in Localo.
- Users experience **inaccuracy** with Localo's features, leading to frustration and disrupted usage during keyword and map tracking.
- Users experience **inaccurate data** , particularly with task lists and map features, leading to confusion and frustration.
- Users feel the need for **missing features** like better integration and more accurate data insights for improved functionality.
- Users experience **tagging issues** with Localo, finding inconsistencies in keyword saving and misleading task suggestions frustrating.

#### What Are Recent G2 Reviews of Localo?

**"[Localo simplifies local SEO with visual reports and precise ranking tracking](https://www.g2.com/survey_responses/localo-review-12739693)"**

**Rating:** 4.5/5.0 stars
*— René B.*

[Read full review](https://www.g2.com/survey_responses/localo-review-12739693)

---

**"[Simple, Practical Local SEO Monitoring Made Easy](https://www.g2.com/survey_responses/localo-review-12578414)"**

**Rating:** 5.0/5.0 stars
*— Sandra .*

[Read full review](https://www.g2.com/survey_responses/localo-review-12578414)

---


#### What Are G2 Users Discussing About Localo?

- [What is Surfer Local used for?](https://www.g2.com/discussions/what-is-surfer-local-used-for)

### 23. [Digital Air Strike](https://www.g2.com/products/digital-air-strike/reviews)
Quickly improve your online reputation and digital presence with award-winning technology that attracts new consumers, converts them into buyers, and builds customer loyalty and repeat business. Targeted ads online and on streaming services deliver high-quality leads to your business, while our award-winning review generation and management improve your online reputation on Google, Facebook, Yelp, and more. Custom posts on Google, Facebook, Twitter, Instagram, and YouTube engage with your audience and turn search, social and reviews sites into lead generators for your business. AI-powered chatbots engage your customers on your website, Facebook page, and via text message so no leads are lost and you provide 24/7 customer service. Our team of experts optimizes all software and services to ensure you get the results you want.


**Average Rating:** 4.8/5.0
**Total Reviews:** 49
**How Do G2 Users Rate Digital Air Strike?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.4/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10)

**Who Is the Company Behind Digital Air Strike?**

- **Seller:** [Digital Air Strike](https://www.g2.com/sellers/digital-air-strike)
- **Year Founded:** 2007
- **HQ Location:** Scottsdale, AZ
- **Twitter:** @DigitalAirStrk (5,126 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/digital-air-strike/about (165 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Automotive
- **Company Size:** 66% Mid-Market, 34% Small-Business



#### What Are Recent G2 Reviews of Digital Air Strike?

**"[Very helpful](https://www.g2.com/survey_responses/digital-air-strike-review-4463073)"**

**Rating:** 5.0/5.0 stars
*— Bethany T.*

[Read full review](https://www.g2.com/survey_responses/digital-air-strike-review-4463073)

---

**"[A Solid Choice for Rep Management](https://www.g2.com/survey_responses/digital-air-strike-review-4455923)"**

**Rating:** 4.0/5.0 stars
*— Andi S.*

[Read full review](https://www.g2.com/survey_responses/digital-air-strike-review-4455923)

---


#### What Are G2 Users Discussing About Digital Air Strike?

- [What is Digital Air Strike used for?](https://www.g2.com/discussions/what-is-digital-air-strike-used-for)

### 24. [AppFollow](https://www.g2.com/products/appfollow/reviews)
AppFollow makes it easy to understand and elevate your app’s reputation. AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organic app performance analysis, competitor research, app performance monitoring, and analysis. AppFollow makes it easy to understand and elevate your app’s reputation. We help more than 100K+ users to utilize data across the app lifecycle to build successful apps with the power of our tools: — app performance monitor; — user review engagement tools; — app growth acceleration tools; — review management automation; — a vast number of integrations with Salesforce, Zendesk, Slack, Helpshift, Tableau, and more.


**Average Rating:** 4.6/5.0
**Total Reviews:** 192
**How Do G2 Users Rate AppFollow?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.9/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 6.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

**Who Is the Company Behind AppFollow?**

- **Seller:** [AppFollow](https://www.g2.com/sellers/appfollow)
- **Year Founded:** 2015
- **HQ Location:** Helsinki
- **Twitter:** @AppFollowIO (2,960 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6403242/ (73 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Social Media Manager
- **Top Industries:** Information Technology and Services, Computer Games
- **Company Size:** 64% Small-Business, 23% Mid-Market


#### What Are AppFollow's Pros and Cons?

**Pros:**

- Ease of Use (4 reviews)
- AI Integration (2 reviews)
- Centralized Reviews (2 reviews)
- Business Growth (1 reviews)
- Centralized Management (1 reviews)

**Cons:**

- Data Inaccuracy (1 reviews)
- Expensive (1 reviews)
- Improvements Needed (1 reviews)
- Inaccuracy (1 reviews)
- Review Management (1 reviews)


### What Do G2 Reviewers Say About AppFollow?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of AppFollow, allowing for quick tracking and centralization of feedback.
- Users appreciate the **quick and efficient AI integration** for tracking reviews and automating responses effectively.
- Users value the **centralized reviews** feature of AppFollow, enhancing app store optimization and feedback management seamlessly.
- Users value the **effective AI response tools** in AppFollow, enhancing their business growth through improved ASO.
- Users value the **centralized management** of AppFollow, effectively streamlining app store optimization and feedback management.

**Cons:**

- Users experience **data inaccuracy** with AppFollow, as it sometimes displays incorrect Google Play Console ratings.
- Users find the **pricing a bit high** , which may be challenging for smaller businesses or developers.
- Users desire **improved functionality** in the Reviews section, specifically for selecting multiple platforms simultaneously.
- Users are frustrated by the **inaccuracy** of AppFollow, as it occasionally displays incorrect Google Play Console ratings.
- Users desire **more flexibility in selecting review sites** simultaneously for easier access to recent comments from multiple platforms.

#### What Are Recent G2 Reviews of AppFollow?

**"[Real-Time Feedback Revolution with AppFollow](https://www.g2.com/survey_responses/appfollow-review-12432533)"**

**Rating:** 5.0/5.0 stars
*— Yatin G.*

[Read full review](https://www.g2.com/survey_responses/appfollow-review-12432533)

---

**"[Best tool monitoring mobile app](https://www.g2.com/survey_responses/appfollow-review-7315659)"**

**Rating:** 5.0/5.0 stars
*— Lovleen S.*

[Read full review](https://www.g2.com/survey_responses/appfollow-review-7315659)

---


#### What Are G2 Users Discussing About AppFollow?

- [What is AppFollow used for?](https://www.g2.com/discussions/what-is-appfollow-used-for)

### 25. [ConsumerAffairs.com](https://www.g2.com/products/consumeraffairs-com/reviews)
With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads.


**Average Rating:** 4.5/5.0
**Total Reviews:** 15
**How Do G2 Users Rate ConsumerAffairs.com?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.9/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10)

**Who Is the Company Behind ConsumerAffairs.com?**

- **Seller:** [ConsumerAffairs](https://www.g2.com/sellers/consumeraffairs)
- **Year Founded:** 1998
- **HQ Location:** Tulsa, Oklahoma
- **Twitter:** @ConsumerAffairs (9,604 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1388840/ (197 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Consumer Services
- **Company Size:** 55% Mid-Market, 36% Enterprise



#### What Are Recent G2 Reviews of ConsumerAffairs.com?

**"[Understanding and responding to voice of the customer](https://www.g2.com/survey_responses/consumeraffairs-com-review-1201353)"**

**Rating:** 4.5/5.0 stars
*— Chelsea E.*

[Read full review](https://www.g2.com/survey_responses/consumeraffairs-com-review-1201353)

---

**"[Great experience overall!](https://www.g2.com/survey_responses/consumeraffairs-com-review-856361)"**

**Rating:** 5.0/5.0 stars
*— John W.*

[Read full review](https://www.g2.com/survey_responses/consumeraffairs-com-review-856361)

---


#### What Are G2 Users Discussing About ConsumerAffairs.com?

- [What is ConsumerAffairs.com used for?](https://www.g2.com/discussions/what-is-consumeraffairs-com-used-for)


## What Is Online Reputation Management Software?

[Marketing Software](https://www.g2.com/categories/marketing)

## What Software Categories Are Similar to Online Reputation Management Software?

- [Local SEO Software](https://www.g2.com/categories/local-seo)
- [Local Listing Management Software](https://www.g2.com/categories/local-listing-management)
- [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms)


---

## How Do You Choose the Right Online Reputation Management Software?

### What You Should Know About Online Reputation Management Software

### What is Online Reputation Management Software?

Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels.

In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof.

#### What Types of Online Reputation Management Software Exist?

Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit.

### What are the Common Features of Online Reputation Management Software?

Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews.

**Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics.

**Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing).

[**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies.

**Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising.

**Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences.

Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow)

### What are the Benefits of Online Reputation Management Software?

Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines.

**Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience.

**Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel.

**Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time.

**Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy.

### Who Uses Online Reputation Management Software?

Online reputation management software provides numerous benefits and features for both internal and customer-facing teams.

**Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating.

**Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics.

**Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions.

#### Software Related to Online Reputation Management Software

Related solutions that can be used together with online reputation management software include:

[Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers.

[Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization.

[Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software.

[Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO.

### Challenges with Online Reputation Management Software

Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges.

**Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards.

**Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews.

**Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug. 

### How to Buy Online Reputation Management Software

#### Requirements Gathering (RFI/RFP) for Online Reputation Management Software

Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process.

Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example:

- Does the company want to prioritize review generation or is reputation monitoring the primary objective?
- If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company.
- Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer.

#### Compare Online Reputation Management Software Products

**Create a long list**

Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation.

**Create a short list**

After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability. 

**Conduct demos**

All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona. 

#### Selection of Online Reputation Management Software

**Choose a selection team**

The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly. 

**Negotiation**

Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract.

**Final decision**

To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list.

### Online Reputation Management Software Trends

**Social media**

While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service).

**Natural language processing**

It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics).

### FAQs for Online Reputation Management Software

### Most Popular FAQs

#### Which Online Reputation Management Software has the best reviews?

Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms.
- [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale.

#### What is the top software for managing online business reputation?

The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place.
- [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale.
- [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously.
- [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights.

#### What is the best app for company reputation management?

The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go.
- [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform.
- [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences.

#### What are the most popular community management tools for online platforms?

Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include:

- [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement.
- [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web.

#### How do you manage your online reputation?

Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management).

### Small Business FAQs

#### What is the most affordable Online Reputation Management Software for SMBs?

For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort.
- [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth.
- [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model.

#### What is the best Online Reputation Management Software for startups?

Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools.
- [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations.

#### Which Online Reputation Management Software is the most user-friendly for startups?

For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up.
- [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly.

#### What Online Reputation Management Software do small businesses in service industries use most?

Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind.
- [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need.
- [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources.

#### How quickly can a small business get started with Online Reputation Management Software?

Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources.

### Enterprise FAQs

#### What is the best-rated Online Reputation Management Software for tech enterprises?

Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems.
- [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles.
- [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls.

#### What is the most reliable Online Reputation Management Software tool for enterprises?

Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team.
- [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations.
- [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations.

#### What is the best-reviewed Online Reputation Management Software for enterprise app integration?

Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments.
- [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints.
- [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard.

#### Which Online Reputation Management Software offers the best enterprise customer support?

For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators.
- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team.
- [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations.

#### How do enterprises measure ROI from Online Reputation Management Software?

Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs.

**Last updated on April 22, 2026**