ReputationStacker Reviews & Product Details

Reputation Stacker has become our secret weapon for ranking high on Google and getting recommended by AI, which is a huge advantage whenever we open a new location. I also really like the layout and the controls—it’s straightforward to decide who can see what information in the system. That matters a lot for us, because it helps ensure managers don’t get distracted by reviews or customer feedback that isn’t related to their specific location. Review collected by and hosted on G2.com.

The notifications can be overwhelming for a multi-location business. It helps to learn how to adjust them so your inbox doesn’t get flooded. Review collected by and hosted on G2.com.

The new insights report is incredible. You can ask it anything and if your customers have mentioned it in a review then it gives you a summary and examples. So you can ask it things like "which installer do my customers like the most?" or "which locations have the most complaints about cancelations or reschedules?" and it will summarize it for you and give you specific examples. It will even make recommendations of how to fix any issues or how to expand programs that are going well to take advantage of that momentum. Review collected by and hosted on G2.com.

Absolutely nothing at all. We signed up for ReputationStacker hoping that it would help us get more reviews for our new locations and it has done so much more than that for us. Review collected by and hosted on G2.com.

I like how much time it saves our team as far as getting reviews and responding to them. The reports are also a big plus because we can compare our locations to each other, not just the number of reviews and ratings but also how our customers feel about specific services or team members. It makes it really easy to find whatever info you want to know about what your customers are saying and thinking. Review collected by and hosted on G2.com.

I wish there were more settings to choose which notifications get sent to me. Review collected by and hosted on G2.com.

For me, the biggest benefit is ease of use and how it just works. We used to be pretty bad about asking for reviews unless somebody was specifically pushing the team to do it. Then things would get busy, everyone would forget, and our review activity would drop off again. ReputationStacker solved that without adding another task to someone’s list. I also like that we can keep an eye on what patients are saying without checking multiple places manually. The sentiment analysis has been helpful too, especially when we’re trying to understand whether a complaint is just one bad experience or part of a bigger pattern. It gives us a better sense of what actually deserves attention. Review collected by and hosted on G2.com.

Nothing major. There are a few areas I don’t use much, but that’s mostly because they’re not important to my role rather than anything being wrong with the software. Review collected by and hosted on G2.com.

After we set it up and started getting reviews and customer feedback, we used the AI to generate responses one response at a time. We tweaked the settings over the course of a few days and trained it on our human written review replies and then the AI started sounding really good. Now we have it set up to automatically respond to all positive reviews, and to draft the response for negative reviews so we can check what it wrote before we send it. We rarely have to edit it now, but I still like to be sure. Review collected by and hosted on G2.com.

I haven't had any issues with it. The support team is very helpful if you have any questions or need help. Review collected by and hosted on G2.com.

The automation is the main reason we signed up, but I’ve ended up using the review monitoring side more than I expected. Before someone would notice a new review and forward it around or mention it later, which was not exactly a great system. Now it’s much easier to stay on top of things. I also like being able to see whether the same type of feedback is coming up more than once. Review collected by and hosted on G2.com.

There is nothing I strongly dislike. I probably didn’t use half the features at first because I was only focused on getting more reviews. Once I spent more time in it, I realized there was a lot more there than I initially thought. Review collected by and hosted on G2.com.

It’s a review engine that practically runs itself. With ReputationStacker, collecting reviews for every single location is incredibly easy, and responding to those reviews is just as straightforward. The dashboard also makes it simple to see how each location is performing and to rank them against one another. I also like the AI reporting: it pulls together reviews and customer feedback and clearly shows what customers are saying, so you can spot issues and make improvements at the locations that need it most. Review collected by and hosted on G2.com.

I don’t have anything to add here, because there isn’t anything I dislike. Review collected by and hosted on G2.com.

Role-based user permissions and reporting are essential for a large organization like ours. ReputationStacker brings together the tools we need for online reputation management, both for each individual location and for the business as a whole. I also really appreciate the support we receive—it feels very human, which is increasingly difficult to get these days. Review collected by and hosted on G2.com.

Notifications can be a bit much for a large organization. Fortunately you can make adjustments to only receive the notifications you need. Review collected by and hosted on G2.com.

The biggest thing for us is that it actually gets our clients to write reviews. Before ReputationStacker we would close a case and ask the client to write a review, but not really follow up. Now ReputationStacker does that for us automatically. We also get better/longer reviews than we used to, not just a star rating and a sentence. Clients will talk about whether the attorney kept them informed, explained things clearly, etc. Those are the specific comments I want a potential new client to see. Review collected by and hosted on G2.com.

It would be nice if there were a few more options for customizing reports for our different practice groups. Review collected by and hosted on G2.com.

What I like is that it solves a few different problems without feeling complicated. We wanted more reviews, but the bigger issue was that our process was inconsistent. Some people were great about following up with customers and some almost never did it. Once the requests were automated, that stopped being something I had to keep reminding everyone about. I also use the review monitoring quite a bit because I don't want to bounce around between different sites just to see what came in. The sentiment analysis is probably the feature I've grown to appreciate the most. It helps me tell the difference between a one-off complaint and something we should actually be paying attention to. We've caught a few recurring themes that ended up being useful in staff meetings. Review collected by and hosted on G2.com.

If I'm being picky, there were a couple areas where I wasn't sure what I should be looking at when we first started, but that was more about learning the system than anything being wrong with it. Review collected by and hosted on G2.com.