ReputationStacker Reviews & Product Details

Managing our 50+ locations in one dashboard is mandatory for us and ReputationStacker makes this very easy. We've used a number of other ORM tools and most are only designed for small businesses with just a few locations. ReputationStacker seems to work really well no matter how many locations you have because of the way the dashboard is designed. Adding more locations as we've grown is simple and intuitive. The automated/hands-off aspect is also a major plus because then our location managers don't have to put in extra effort to get reviews or respond to them. We've never encountered a bug or lag, it always works without issue and it seamlessly integrates with our CRM, which also helps with the hands-off runs-in-the-background feeling of it. I especially like the filtering function. You can get very specific to see exactly the data you want to see. Review collected by and hosted on G2.com.

We've never encountered any issues. Also, their support people (real humans) checked in with us multiple times when we first started using it to make sure we were good. I really appreciate that. Review collected by and hosted on G2.com.

I like that it is so good at getting reviews and customer feedback. It pushes our listings higher in Google without a doubt. It is very easy to use too and comes at a great price for having everything you need for reputation management and reviews. Review collected by and hosted on G2.com.

There's nothing I do not like. It does what we pay for it to do. Review collected by and hosted on G2.com.

It has awesome reporting and analytics. Yes it does a great job of getting reviews, but I'm not just in it for the reviews... I don't want to let all of that customer feedback go to waste. ReputationStacker's reports - and especially the comparisons and filters you can apply - give me the deep dive capabilities I need to put those advanced analytics to work and improve every location of my business based on the voices of my customers telling me exactly what they want. Review collected by and hosted on G2.com.

There is not something I can think of that is not helpful about it. It is easy to use and support is very attentive whenever I need help. Review collected by and hosted on G2.com.

I have a computer repair shop so I can be perhaps slightly more critical than the average person when it comes to software and user interfaces. ReputationStacker was so easy to set up and use. Set up was very straightforward and fast, and the user interface has everything I need without being overwhelming or complicated. I am very much impressed. Review collected by and hosted on G2.com.

I have no complaints. Customer support is excellent. They responded to me within a few minutes and answered my questions and made a few adjustments to my account for me. Review collected by and hosted on G2.com.

ReputationStacker is really effective for online reputation management for property management companies. It was recommended to me by a colleague at another company and we've been very happy with it. Review collected by and hosted on G2.com.

Adding a new location in RS isn't automatic when we add the location to our other systems. I wish the integration made new location additions automatic. The RS support rep did say that you can make it automatic by using the API, but we don't use the API currently since we already had been using the direct integration. Review collected by and hosted on G2.com.

I really like the admin controls that allow me to manage users and set their visibility and permissions. That's very important for a large restaurant chain (or any large multi-location business). Of course the core features (reviews, customer feedback, experience management, location comparison) are built very well and are very easy to use too. Review collected by and hosted on G2.com.

Understanding how to create the location comparison report the first time took longer than I'd like, but their support people showed me how to do it and now it works perfectly and is easy to manage and use for benchmarking and training. Review collected by and hosted on G2.com.

What I like best about ReputationStacker is how it works on its own and how easy it was to get going with it. Less than 10 minutes to set up. The setup wizard was key. It made setup so intuitive and easy. We had everything set up for our first location in less than five minutes, and adding our additional locations and integrating it with our CRM took even less time. After that the reviews come in like clockwork. We use it every day to make sure we're constantly getting new reviews and keeping our clients happy. Review collected by and hosted on G2.com.

I like everything about it. I can’t imagine handling our reputation management any other way. Review collected by and hosted on G2.com.

I like how focused a tool ReputationStacker is. It's perfect for review generation and customer feedback and online reputation management. It also is really helpful for getting ideas and suggestions for how to improve the customer experience because it gives you data that you can back up with the voice of the customer directly from real reviews. Review collected by and hosted on G2.com.

Like any software, you have to take a a little time to figure out how to get the most out of it. I don't dislike any of it (it's really easy to use in fact), but some deeper tutorials on how to use the location comparison reports would be good (showing some specific examples). Review collected by and hosted on G2.com.

I like how ReputationStacker makes it easy to handle online reputation management for all of our locations. The feature set is perfect for a large organization that needs to not only get reviews but also respond to them and collect customer feedback that we can use to resolve individual customer issues and also to improve the customer experience overall. Review collected by and hosted on G2.com.

We use the review widget to display reviews for each location of our business on our website. I like how customizable it is (you can choose to only show reviews for a specific location on that location's page on your site), but I wish there was an easier (programatic) way to put it on each location-specific page on our site. This isn't really a ReputationStacker issue, but it's the only thing I can think of that causes any friction. Review collected by and hosted on G2.com.

ReputationStacker makes it easy for our clients to leave reviews. We’re getting many more Google reviews now than we used to, and the process feels much smoother overall. Review collected by and hosted on G2.com.

There's nothing to dislike about it. It does an excellent job of getting us Google reviews and it also has all sorts of additional features that we actually use a lot like review responses and review widgets. The support is also great if you need it. Review collected by and hosted on G2.com.