ReputationStacker Reviews & Product Details

I really like the admin controls that allow me to manage users and set their visibility and permissions. That's very important for a large restaurant chain (or any large multi-location business). Of course the core features (reviews, customer feedback, experience management, location comparison) are built very well and are very easy to use too. Review collected by and hosted on G2.com.

Understanding how to create the location comparison report the first time took longer than I'd like, but their support people showed me how to do it and now it works perfectly and is easy to manage and use for benchmarking and training. Review collected by and hosted on G2.com.

What I like best about ReputationStacker is how it works on its own and how easy it was to get going with it. Less than 10 minutes to set up. The setup wizard was key. It made setup so intuitive and easy. We had everything set up for our first location in less than five minutes, and adding our additional locations and integrating it with our CRM took even less time. After that the reviews come in like clockwork. We use it every day to make sure we're constantly getting new reviews and keeping our clients happy. Review collected by and hosted on G2.com.

I like everything about it. I can’t imagine handling our reputation management any other way. Review collected by and hosted on G2.com.

I like how focused a tool ReputationStacker is. It's perfect for review generation and customer feedback and online reputation management. It also is really helpful for getting ideas and suggestions for how to improve the customer experience because it gives you data that you can back up with the voice of the customer directly from real reviews. Review collected by and hosted on G2.com.

Like any software, you have to take a a little time to figure out how to get the most out of it. I don't dislike any of it (it's really easy to use in fact), but some deeper tutorials on how to use the location comparison reports would be good (showing some specific examples). Review collected by and hosted on G2.com.

I like how ReputationStacker makes it easy to handle online reputation management for all of our locations. The feature set is perfect for a large organization that needs to not only get reviews but also respond to them and collect customer feedback that we can use to resolve individual customer issues and also to improve the customer experience overall. Review collected by and hosted on G2.com.

We use the review widget to display reviews for each location of our business on our website. I like how customizable it is (you can choose to only show reviews for a specific location on that location's page on your site), but I wish there was an easier (programatic) way to put it on each location-specific page on our site. This isn't really a ReputationStacker issue, but it's the only thing I can think of that causes any friction. Review collected by and hosted on G2.com.

ReputationStacker makes it easy for our clients to leave reviews. We’re getting many more Google reviews now than we used to, and the process feels much smoother overall. Review collected by and hosted on G2.com.

There's nothing to dislike about it. It does an excellent job of getting us Google reviews and it also has all sorts of additional features that we actually use a lot like review responses and review widgets. The support is also great if you need it. Review collected by and hosted on G2.com.

I like how easy it makes online reputation management for our medspas. It was so easy to set up and their support people are always there if we need help. We now have a steady flow of reviews for all of our locations and I can keep an eye on everything in one place. Review collected by and hosted on G2.com.

We had to wait a few days to get our phone numbers approved so we could send text message review requests, but their support team explained to me that it's a requirement for U.S. mobile phone carriers, not ReputationStacker's requirement. So I understand why. Either way, the system now works perfectly so it worked out. Review collected by and hosted on G2.com.

It helps us collect Google reviews for all of our locations, which makes it much easier to manage feedback across the board and rank better when people search in Google. Review collected by and hosted on G2.com.

Nothing much to add. It does a good job for what we need it to do, and it meets our needs. Review collected by and hosted on G2.com.

There’s a lot packed into ReputationStacker, and it’s been amazing for managing online reputation and reviews across all of our clinics. I especially like having all of our review sites pulled into one place, because it makes staying on top of everything much easier. The survey builder is user-friendly and flexible enough to match what we need. RS support has also been awesome—super responsive and easy to work with. Review collected by and hosted on G2.com.

You can do a lot with the filtering, and it’s really helpful for finding specific locations or patients. For instance, if I’m trying to compare a few locations, it’s easy to filter 93 locations down to just 4 or 5. Where it starts to get confusing is when you combine multiple filtering options—like selecting specific locations and then showing only reviews with a 1–3 star rating that also mention a particular staff member. The filtering itself works great, but it would be helpful to have more documentation or a few videos available so I don’t have to figure it out on my own, especially since there are so many filtering conditions you can combine. Review collected by and hosted on G2.com.

It’s very easy to use. I’m not very techy, but it was simple to set up. It automatically asks customers for reviews, which saves me time and helps my plumbing business get more 5-star reviews. Review collected by and hosted on G2.com.

It took me a little time at first to understand all the features, but once I got the hang of it, everything felt smooth and easy to use. A few more simple how-to videos would probably help people like me get up to speed faster. Review collected by and hosted on G2.com.

We need to get Google reviews on a continuous basis in order to rank in the Google local pack, and Reputation Stacker makes it easy to do. We use it all the time to not only get reviews but also respond to them without having to go into Google to do it. Review collected by and hosted on G2.com.

You can customize the review survey to ask for client feedback or only ask for Google reviews. It took me a little to figure out the difference but now it is set up how I like it. Review collected by and hosted on G2.com.