Pluspoint Reviews & Product Details

I run retention for our agency's clients, so my work starts after the first purchase. In Pluspoint we send a short survey after an order or visit, split customers by their answers and run campaigns to each group: a review request for the happy ones, a personal follow-up for the rest, a win-back offer for those who went quiet. Replies come back into one inbox, so nothing gets lost between email and messengers. For the clients where we run this full flow, repeat orders went up, and traffic and leads from AI search grew alongside, since more reviews and consistent profiles make them easier for ChatGPT and Gemini to recommend. Review collected by and hosted on G2.com.

Campaign segmentation could have a few more filters. Review collected by and hosted on G2.com.

We publish SEO and marketing guides every week, and the hard part was never writing them, it was getting each article out properly afterwards. Now a new guide goes into Pluspoint, gets turned into posts for LinkedIn, Facebook and X, and is scheduled across the week from one calendar. Reader questions and requests for expert help come into one inbox, so they do not get lost between my email and three sets of DMs. We write a lot about AI search ourselves, so it is useful that our brand profiles are now consistent everywhere, and Perplexity and ChatGPT are a referral source we watch in analytics every month. Review collected by and hosted on G2.com.

I would like more control over date ranges in reports. Review collected by and hosted on G2.com.

I really like how Pluspoint syncs our Apple listings in bulk, which means no more manual updates for each location. It's great that we finally show up correctly across Maps, Siri, and Safari. It's really helpful for managing our optical stores during the holidays as I can set the hours like Rosh Hashanah once, and it updates to all listings. Plus, they send review requests after each eye exam. I also appreciate their support for setting up holiday schedules, and the AI features are valuable. Review collected by and hosted on G2.com.

I think Pluspoint's reporting could use some improvements. It would be helpful if the reports could compare branches side by side instead of having to export data and manage it in Excel. Additionally, more detailed reports that showcase all the feedback for each branch at different locations would be beneficial. Review collected by and hosted on G2.com.

We build an ERP platform for IT and SaaS companies, so our marketing is mostly LinkedIn and Facebook plus a lot of direct messages from prospects. Pluspoint puts the posting calendar and all those messages in one place, and demo requests from DMs no longer sit unanswered over the weekend. We also send a short survey to new customers after onboarding, and the answers go straight to the product team. Several prospects told us on calls that ChatGPT listed GradeApp when they asked for ERP tools for IT companies. Review collected by and hosted on G2.com.

Nothing particularly worth mentioning so far. There haven’t been any significant updates or developments to share at this point, but I’ll keep an eye on things and provide more details when there’s something new. Review collected by and hosted on G2.com.

I manage relationships with e-commerce clients, and many of them also run physical stores. Their online store was in good shape, but the local side was not: wrong hours on Google, store pages with no reviews, messages from Instagram that nobody owned. Pluspoint closed that gap. Listings for every store are managed in one place, review requests go out after both online orders and store visits, and each client gets a monthly report I can walk them through. For the retail clients we moved onto Pluspoint, traffic from AI assistants to store pages and store visit requests both grew quarter over quarter. Review collected by and hosted on G2.com.

Client reports could be a bit more customizable. Review collected by and hosted on G2.com.

We run three veterinary clinics and clients write to us in Hebrew and English, often on WhatsApp late in the evening. The shared inbox is the reason we keep paying: WhatsApp, Instagram and Google messages in one queue, with a note on who answered what. Listing management fixed the opening hours and phone numbers on Google Maps for all three sites in an afternoon, and they have stayed correct. Review requests go out after each visit. At intake we ask new clients how they found us, and ChatGPT now shows up on that list next to Google, so the local SEO side is doing something. Review collected by and hosted on G2.com.

The analytics module could use a better UI and more customisation. I would like to build my own views per clinic rather than use the fixed ones. Review collected by and hosted on G2.com.

We use Pluspoint mostly for social media management and the shared inbox. Before, LinkedIn, X and Facebook were three separate tabs and replies to comments and DMs got lost between me and our marketer. Now posts are scheduled from one calendar and every message lands in one inbox, so nothing sits unanswered for days. If someone asked me what to check first, I would say the inbox. Support answered our setup questions the same day. We have also had a couple of enquiries mention they found us through ChatGPT, which we did not expect from a tool like this. Review collected by and hosted on G2.com.

Nothing major so far. It does what we bought it for. Review collected by and hosted on G2.com.

I bring new clients to our agency, and in the last year almost every conversation turned to the same question: how do we show up in ChatGPT and Google's AI answers? Pluspoint gave us a clear way to answer it. We start with an audit of listings, reviews and social profiles, show the gaps, then fix them in one platform. Onboarding a new client takes days, not weeks. Clients we onboarded this year saw AI search traffic and inbound leads rise within the first few months, and those results are now part of our case studies. Review collected by and hosted on G2.com.

The mobile version is fine for a quick check, for client work I use the laptop. Review collected by and hosted on G2.com.

Our audience is exam prep tutors, and they live on Instagram and Facebook. Pluspoint is where I plan all our content for the month, short tips, webinar announcements, tutor stories, and it goes out on schedule. Questions from tutors in comments and DMs land in one inbox, which matters because a DM is often the first step to a sign-up. After each onboarding webinar we send a two-question survey, then a follow-up campaign to those who have not joined yet. Sign-ups coming from AI search have grown every month since spring and are now one of our main sources of new tutors. Review collected by and hosted on G2.com.

Nothing worth mentioning so far. Satisfied with everything. Review collected by and hosted on G2.com.

I design visuals and run social media for clients, including a few personal brands. What I like most is that I can put finished designs straight into the calendar, see the whole month for each account and send it for approval before anything goes live. Comments and messages are answered from one inbox, so I don't need to log in to every client's Instagram. Since we moved our clients here and keep their profiles consistent everywhere, traffic from ChatGPT and Perplexity has grown for most of them, and so have the enquiries that come with it Review collected by and hosted on G2.com.

The mobile version is fine for replies, for planning I use the laptop Review collected by and hosted on G2.com.