Pluspoint Reviews & Product Details

Pluspoint is the all-in-one, AI-powered platform that helps multi-location businesses boost local SEO, ensure a consistent customer experience, and grow online. Easily manage reviews from email, SMS, WhatsApp, and QR codes, intercept negative feedback with real-time alerts, and use AI-driven analytics to spot strengths and weaknesses at each location. Pluspoint goes beyond reviews with a full suite of tools: run targeted Campaigns, streamline Social Posting across Facebook, Instagram, and Google, and manage all customer interactions from one unified Inbox. By mastering every step of the attract, convert, and retain journey, Pluspoint drives up to 300% more reviews—boosting revenue by as much as 10%.

Seller

Pluspoint

Discussions

Pluspoint Community

Languages Supported

English, Portuguese, Spanish, Ukrainian

Overview by

Sergii Shanin

Pricing

Pricing provided by Pluspoint.

Starter

Starting at $39.00

Per Month

Professional

Starting at $69.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Pluspoint Media

Pluspoint Demo - Seamless Home Dashboard

Featuring shortcuts and detailed metrics used to manage customer feedback, track a business's online reputation, and build customer loyalty.

Pluspoint Demo - Review Mastery Made Easy

Pluspoint's platform allows clients to manage their reviews across multiple review platforms, including Google, Facebook, TripAdvisor, and many others, in one place.

Pluspoint Demo - Powerful Analytics Made Simple

By using features like NPS rating distribution, response rating distribution and sentiment trends, businesses can monitor their progress and pinpoint areas for improvement.

Pluspoint Demo - Sentiment Spotlight & Keyword Clarity

Detecting the connotation of a keyword in a review enables businesses to evaluate whether it was mentioned positively or negatively, offering valuable insights into customer sentiment towards their products or services.

Pluspoint Demo - Reviewing Made Effortless

Encouraging the sharing of positive reviews and promptly responding to negative ones, businesses can enhance their overall customer experience and expand their online presence through the platform.

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UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

3/18/2026

"Centralized review management and local marketing for 70+ restaurant locations in Chicago"

4.5/5

What do you like best about Pluspoint?

We run a marketing agency, and our biggest client is a restaurant chain with 70+ locations across Chicago. Before Pluspoint, we used five or six separate tools for listings, reviews, social posting, and messaging. Pluspoint replaced most of them.

The centralized review dashboard pulls in reviews from Google, Facebook, Yelp, and TripAdvisor into one view. We filter by location, respond with AI replies or templates, and our review volume jumped noticeably in the first three months. Listings sync across 50+ directories keeps every location's data accurate. No more false "permanently closed" flags on Google.

Pricing sealed the deal. We evaluated Birdeye, SOCi, and Podium, and all of them charge steep per-location fees that get unreasonable at our scale. Pluspoint offers transparent tiers and unlimited user seats, so every general manager has their own login at no extra cost. Review collected by and hosted on G2.com.

What do you dislike about Pluspoint?

The interface feels clunky in places. The core functionality works, but the UX needs a refresh. The team told me a redesign is coming. Review collected by and hosted on G2.com.

What problems is Pluspoint solving and how is that benefiting you?

Managing reputation and local marketing for 70+ restaurants created a huge operational bottleneck. Each location had reviews on multiple platforms, its own Google Business Profile, and needed localized social content.

Pluspoint consolidated everything. Automated review requests through QR codes and POS integrations boosted review volume across all locations, driving higher local search rankings and more foot traffic. The omnichannel inbox funnels WhatsApp, Messenger, Instagram DMs, and webchat into one place, and the Pulse AI chatbot handles common questions after hours. For our agency, it meant managing a large multi-location account without scaling headcount, at a fraction of what enterprise alternatives cost. Review collected by and hosted on G2.com.

TF

Tania F.

Administrador

Small-Business (50 or fewer emp.)

3/18/2026

"Practical, User-Friendly, and Backed by Accessible Support"

4/5

What do you like best about Pluspoint?

Practicality and user friendly. Costumer support very accessible. Review collected by and hosted on G2.com.

What do you dislike about Pluspoint?

not very confident when answering to negative reviews. Review collected by and hosted on G2.com.

VD

Vanessa d.

Marketing Manager

Mid-Market (51-1000 emp.)

11/8/2024

"Game-changer!"

5/5

What do you like best about Pluspoint?

Pluspoint was super easy to set up, and I love how I can manage everything in one place. I use it daily to track reviews and engagement, and seeing our visibility and customer satisfaction improve has made me feel as if all the hard work was worth it. Review collected by and hosted on G2.com.

What do you dislike about Pluspoint?

I wish the reporting features had a bit more flexibility for customization. Sometimes, I need specific insights for different departments, and it can be a challenge. Review collected by and hosted on G2.com.

EI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/23/2024

"Efficient All-in-One Tool for Managing Online Presence"

5/5

What do you like best about Pluspoint?

One of the biggest advantages of Pluspoint is that it lets us manage all of our online interactions in one place—reviews, social media posts, NPS surveys, and even client messages. The AI capabilities are great for automating repetitive tasks like responding to simple messages or reviews, which saves us a ton of time. Also, having a personal customer success manager has been a huge help when adopting new features or getting quick answers to any questions. Review collected by and hosted on G2.com.

What do you dislike about Pluspoint?

It would be great if we could accept phone calls directly within the platform. Plus, while the ticketing system works, it could be more robust. We sometimes have to supplement with other tools for tracking more complex issues. Review collected by and hosted on G2.com.

What problems is Pluspoint solving and how is that benefiting you?

We’re using Pluspoint to monitor and manage our online reputation and customer satisfaction. It also helps us track key metrics like NPS and respond to client feedback efficiently. Before, we had to juggle multiple tools for social media, reviews, and customer surveys, but now everything is centralized. Review collected by and hosted on G2.com.

BB

Bohdan B.

Real Estate Manager

Small-Business (50 or fewer emp.)

11/21/2024

"All my client chats in one spot!"

5/5

What do you like best about Pluspoint?

Having all my messages from different platforms together is a game-changer. No more switching apps every few minutes. Review collected by and hosted on G2.com.

What do you dislike about Pluspoint?

The mobile interface can be a bit slow sometimes. Review collected by and hosted on G2.com.