Best Online Reputation Management Software with Digital Media Monitoring Capabilities

How Many Online Reputation Management Software Products Does G2 Track?

Total Products under this Category: 607

Category Stats (Nov 2026)

  • Average Rating: 4.54/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Marketing 360 (+0.65%) - Among all products in this category, Marketing 360 recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Online Reputation Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 45,900+ Authentic Reviews
  • 607+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Online Reputation Management Software

G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Okendo, ReputationStacker, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=okendo&focus%5B%5D=reputationstacker&focus%5B%5D=experience-com)

SOCi

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data.

Average Rating: 4.5/5.0

Total Reviews: 4,858

How Do G2 Users Rate SOCi?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Customer Feedback: 8.7/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.6/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.4/10 (Category avg: 8.4/10)

Who Is the Company Behind SOCi?

  • Seller: SOCi
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Diego, California
  • LinkedIn® Page: www.linkedin.com
    625 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Property Manager
  • Top Industries: Real Estate, Marketing and Advertising
  • Company Size: 51% Small, 29% Medium

What Do G2 Reviewers Say About SOCi?

AI-generated summary from verified user reviews

Pros
  • Users find SOCi's ease of use invaluable for efficiently managing and scheduling social media posts across platforms.
  • Users appreciate the ease of scheduling posts on multiple platforms, simplifying social media management significantly.
  • Users love the ease of scheduling posts across platforms, enhancing their marketing efficiency and organization.
  • Users value the centralized management of SOCi, finding it easy to track and manage all social media accounts.
  • Users love the convenience of scheduling posts across multiple platforms, streamlining social media management effectively.
Cons
  • Users find the missing features in SOCi, such as centralized filtering and tagging, quite frustrating and limiting.
  • Users express frustration with posting issues in SOCi, such as image size limits and slow loading times.
  • Users are frustrated with limited features, including inability to tag users and issues with scheduling posts.
  • Users find the learning curve steep due to slow training classes and a need for more efficient communication.
  • Users find that improvement is needed in training speed and home screen organization for better efficiency.

What Are Recent G2 Reviews of SOCi?

Reviews.io

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io.

Average Rating: 4.8/5.0

Total Reviews: 662

How Do G2 Users Rate Reviews.io?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.1/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.8/10 (Category avg: 8.4/10)

Who Is the Company Behind Reviews.io?

Who Uses This Product?

  • Who Uses This: Director, Marketing Manager
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 84% Small, 14% Medium

What Do G2 Reviewers Say About Reviews.io?

AI-generated summary from verified user reviews

Pros
  • Users commend the quick and dedicated customer support of Reviews.io, ensuring prompt assistance and resolution of issues.
  • Users value the helpful customer support of Reviews.io, appreciating quick resolutions and assistance during onboarding.
  • Users find the ease of use of Reviews.io exceptional, appreciating the intuitive design and helpful support throughout onboarding.
  • Users appreciate the team's helpfulness, noting their timely support and efficiency in resolving issues promptly.
  • Users appreciate the fast response time for support, ensuring efficient resolutions to queries and issues.
Cons
  • Users find the pricing to be very expensive for basic functionality compared to other technologies.
  • Users express frustration with poor customer support, struggling to resolve technical issues and experiencing lost reviews.
  • Users find the difficult setup of advanced features challenging, impacting initial experience with Reviews.io.
  • Users find review import difficulties and uncorrectable typos frustrating, impacting their overall experience with Reviews.io.
  • Users experience difficult navigation with a complex menu and hard-to-find review options, complicating their usage of the platform.

What Are Recent G2 Reviews of Reviews.io?

ConsumerAffairs.com

With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads.

Average Rating: 4.5/5.0

Total Reviews: 15

How Do G2 Users Rate ConsumerAffairs.com?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.3/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.9/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.8/10 (Category avg: 8.4/10)

Who Is the Company Behind ConsumerAffairs.com?

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 55% Medium, 36% Large

What Are Recent G2 Reviews of ConsumerAffairs.com?

What Are G2 Users Discussing About ConsumerAffairs.com?

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Shopper Approved

Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading online review platforms in the world, but we're also the #1 Rated Review Platform - with a 4.8-star rating on G2, a 4.8-star rating on Capterra, and a 4.7-star rating on Trustpilot (our direct competitor). We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation.

Average Rating: 4.7/5.0

Total Reviews: 232

How Do G2 Users Rate Shopper Approved?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.3/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.5/10 (Category avg: 8.4/10)

Who Is the Company Behind Shopper Approved?

  • Seller: Shopper Approved
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Ogden, UT
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Retail, Consumer Goods
  • Company Size: 88% Small, 15% Medium

What Do G2 Reviewers Say About Shopper Approved?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Shopper Approved, simplifying the process of collecting valuable customer reviews.
  • Users highlight the responsive customer support of Shopper Approved, facilitating easy onboarding and quick issue resolution.
  • Users praise the excellent support and impactful review collection of Shopper Approved, boosting conversions and brand reputation.
  • Users find the setup process easy, appreciating the straightforward implementation and quick support from Shopper Approved.
  • Users value the enhanced visibility growth provided by Shopper Approved, improving SEO and boosting conversion rates effectively.
Cons
  • Users feel the outdated interface of Shopper Approved is confusing and requires urgent modernization for better usability.
  • Users find the poor interface design of Shopper Approved outdated, impacting usability and overall satisfaction.
  • Users find Shopper Approved's pricing expensive and inconsistent, with a lack of transparency affecting budgeting effectiveness.
  • Users find the difficult navigation of Shopper Approved's dashboard and admin panel challenging to manage, especially with multiple sites.
  • Users find the layout issues in Shopper Approved's admin interface cumbersome and in need of modernization for improved navigation.

What Are Recent G2 Reviews of Shopper Approved?

What Are G2 Users Discussing About Shopper Approved?

Uberall

Uberall is the world’s first multi-location marketing platform that connects your digital presence to local revenue impact. We help brands grow by optimizing location performance across visibility, engagement, reputation, and conversion—now including the industry’s first GEO (Generative Engine Optimization) Studio. As AI search changes how customers find businesses, Uberall’s AI-powered platform ensures your locations aren't just found, but recommended. Our comprehensive solution simplifies multi-location marketing with powerful analytics, listings, reviews, store locators, local pages, and local inventory. With the addition of GEO Studio, brands can now monitor their visibility in AI search, benchmark against competitors in LLM responses, and automatically publish AI-readable, locally relevant content across the web. Founded in 2013 in Berlin, Uberall powers over 1.3 million locations globally. Trusted by leaders in retail, hospitality, and automotive, Uberall is shaping the future of location marketing.

Average Rating: 4.4/5.0

Total Reviews: 258

How Do G2 Users Rate Uberall?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Customer Feedback: 8.6/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.7/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.0/10 (Category avg: 8.4/10)

Who Is the Company Behind Uberall?

  • Seller: uberall GmbH
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Berlin, Berlin
  • LinkedIn® Page: www.linkedin.com
    463 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Restaurants
  • Company Size: 37% Medium, 31% Large

What Do G2 Reviewers Say About Uberall?

AI-generated summary from verified user reviews

Pros
  • Users find Uberall to be very easy to use, facilitating customer engagement and managing updates efficiently.
  • Users appreciate the centralized management of Uberall, finding it time-saving and effective for brand consistency.
  • Users value the easy management of locations in Uberall, ensuring consistent messaging and real-time updates for customers.
  • Users commend Uberall's exceptional customer service, appreciating the quick responses and helpful setup assistance.
  • Users value the responsive customer support of Uberall, enhancing their experience with quick assistance and easy setup.
Cons
  • Users find the reporting issues in Uberall frustrating, with delays and inconsistencies impacting their experience.
  • Users face setup challenges with Uberall, including slow reporting, complicated interfaces, and time-consuming connections.
  • Users experience linking issues, finding delays and discrepancies in reporting and updates frustrating while using Uberall.
  • Users find complex usage of Uberall daunting, especially with location management and review handling challenges.
  • Users highlight the need for improvements in review management, as issues with updates and notifications persist.

What Are Recent G2 Reviews of Uberall?