Best Online Reputation Management Software with Digital Media Monitoring Capabilities

How Many Online Reputation Management Software Products Does G2 Track?

Total Products under this Category: 457

Category Stats (Sep 2026)

  • Average Rating: 4.54/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Subsig (+1.38%) - Among all products in this category, Subsig recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Online Reputation Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,400+ Authentic Reviews
  • 457+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Online Reputation Management Software

G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Okendo, and ReputationStacker.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=okendo&focus%5B%5D=reputationstacker)

SOCi

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data.

Average Rating: 4.5/5.0

Total Reviews: 4,515

How Do G2 Users Rate SOCi?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Customer Feedback: 8.7/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.6/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.4/10 (Category avg: 8.3/10)

Who Is the Company Behind SOCi?

  • Seller: SOCi
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Diego, California
  • LinkedIn® Page: www.linkedin.com
    625 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Property Manager
  • Top Industries: Real Estate, Marketing and Advertising
  • Company Size: 50% Small, 29% Medium

What Do G2 Reviewers Say About SOCi?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of SOCi, efficiently managing multiple businesses and marketing from a single platform.
  • Users love the post scheduling feature of SOCi, enabling efficient management across multiple business locations.
  • Users value the ability to schedule posts across multiple platforms, simplifying social media management for businesses.
  • Users appreciate SOCi's centralized management, enabling efficient monitoring and engagement across multiple social media accounts.
  • Users value the efficient scheduling feature in SOCi, enabling seamless management across multiple businesses in one platform.
Cons
  • Users find the missing editing features problematic, wishing for more metrics tools and quicker posting options.
  • Users experience posting issues with SOCi, particularly with content sharing and link functionality across platforms.
  • Users express frustration with SOCi's limited features, particularly in image editing and cross-platform posting capabilities.
  • Users find the learning curve steep due to numerous features and a lack of beginner tutorials in SOCi.
  • Users seek improvement in customization options and clearer analytics visualization in SOCi to enhance user experience.

What Are Recent G2 Reviews of SOCi?

Reviews.io

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io.

Average Rating: 4.8/5.0

Total Reviews: 648

How Do G2 Users Rate Reviews.io?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.1/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Reviews.io?

  • Seller: clearer.io
  • Year Founded: 2022
  • HQ Location: Boston, MA
  • Twitter: @clearer_io
    169 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    167 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Managing Director
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 84% Small, 14% Medium

What Do G2 Reviewers Say About Reviews.io?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support provided by Reviews.io, appreciating quick responses and helpful assistance.
  • Users appreciate the responsive customer support of Reviews.io, which is quick, professional, and genuinely helpful.
  • Users find Reviews.io to be exceptionally easy to use, benefiting from great support and intuitive navigation.
  • Users commend the exceptional helpfulness of the team, noting their prompt support and dedication to customer satisfaction.
  • Users value the easy integrations with various platforms, enhancing feedback collection and boosting confidence in conversions.
Cons
  • Users find the service quite expensive for basic functionality compared to the value offered.
  • Users experience a difficult setup, facing challenges with advanced features and customization options on Reviews.io.
  • Users experience poor customer support with unresponsive live chat, difficult AI access, and subpar issue resolution.
  • Users find the difficult navigation within Reviews.io complicates their experience and hinders usability.
  • Users note integration issues with Reviews.io, particularly finding the Klaviyo widgets somewhat limited.

What Are Recent G2 Reviews of Reviews.io?

ConsumerAffairs.com

With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads.

Average Rating: 4.5/5.0

Total Reviews: 15

How Do G2 Users Rate ConsumerAffairs.com?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.3/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.9/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.8/10 (Category avg: 8.3/10)

Who Is the Company Behind ConsumerAffairs.com?

  • Seller: ConsumerAffairs
  • Year Founded: 1998
  • HQ Location: Tulsa, Oklahoma
  • Twitter: @ConsumerAffairs
    9,604 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    194 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 55% Medium, 36% Large

What Are Recent G2 Reviews of ConsumerAffairs.com?

What Are G2 Users Discussing About ConsumerAffairs.com?

Shopper Approved

Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading online review platforms in the world, but we're also the #1 Rated Review Platform - with a 4.8-star rating on G2, a 4.8-star rating on Capterra, and a 4.7-star rating on Trustpilot (our direct competitor). We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation.

Average Rating: 4.7/5.0

Total Reviews: 232

How Do G2 Users Rate Shopper Approved?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.3/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Shopper Approved?

  • Seller: Shopper Approved
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Ogden, UT
  • Twitter: @ShopperApproved
    311 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Retail, Consumer Goods
  • Company Size: 88% Small, 15% Medium

What Do G2 Reviewers Say About Shopper Approved?

AI-generated summary from verified user reviews

Pros
  • Users find Shopper Approved easy to use, with seamless integration and responsive support enhancing their review collection process.
  • Users value the quick support and reliable review collection from Shopper Approved, boosting their conversion rates effectively.
  • Users appreciate the visibility growth from Shopper Approved, enhancing SEO and increasing conversions through genuine customer reviews.
  • Users praise the easy integrations of Shopper Approved, enhancing automation and increasing visibility across platforms.
  • Users appreciate the increase in reviews provided by Shopper Approved, boosting conversion rates effortlessly through automated requests.
Cons
  • Users find the outdated interface of Shopper Approved frustrating, hindering usability and complicating the user experience.
  • Users find the poor interface design of Shopper Approved to be outdated, causing confusion and limiting effective use.
  • Users are concerned about the expensive pricing and lack of transparency, impacting budgeting and overall satisfaction.
  • Users are eager for missing features like deeper marketing analytics to enhance campaign performance tracking.
  • Users find the admin panel cumbersome, especially when managing multiple sites, affecting overall ease of use.

What Are Recent G2 Reviews of Shopper Approved?

What Are G2 Users Discussing About Shopper Approved?

Uberall

Uberall is the world’s first multi-location marketing platform that connects your digital presence to local revenue impact. We help brands grow by optimizing location performance across visibility, engagement, reputation, and conversion—now including the industry’s first GEO (Generative Engine Optimization) Studio. As AI search changes how customers find businesses, Uberall’s AI-powered platform ensures your locations aren't just found, but recommended. Our comprehensive solution simplifies multi-location marketing with powerful analytics, listings, reviews, store locators, local pages, and local inventory. With the addition of GEO Studio, brands can now monitor their visibility in AI search, benchmark against competitors in LLM responses, and automatically publish AI-readable, locally relevant content across the web. Founded in 2013 in Berlin, Uberall powers over 1.3 million locations globally. Trusted by leaders in retail, hospitality, and automotive, Uberall is shaping the future of location marketing.

Average Rating: 4.3/5.0

Total Reviews: 251

How Do G2 Users Rate Uberall?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Customer Feedback: 8.6/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.7/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 7.9/10 (Category avg: 8.3/10)

Who Is the Company Behind Uberall?

  • Seller: uberall GmbH
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Berlin, Berlin
  • Twitter: @getuberall
    1,257 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    463 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Restaurants
  • Company Size: 37% Medium, 30% Large

What Do G2 Reviewers Say About Uberall?

AI-generated summary from verified user reviews

Pros
  • Users find Uberall easy to use, facilitating seamless connections with customers across multiple platforms effortlessly.
  • Users value the centralized management of Uberall, enabling seamless oversight of multiple locations and data integration.
  • Users appreciate the centralized platform of Uberall, which simplifies managing multiple locations efficiently and effectively.
  • Users appreciate the easy setup of Uberall, making it simple to connect with customers and manage updates.
  • Users find Uberall to be a very helpful tool for effective customer engagement across platforms and support.
Cons
  • Users find the setup process complex, especially when connecting locations to Meta and Google, making it time-consuming.
  • Users experience reporting issues with Uberall as changes often fail to reflect correctly and resolutions aren't marked automatically.
  • Users often face linking issues with Uberall, making it tedious to sync updates with Google profiles.
  • Users find the difficult setup of Uberall challenging, especially when managing location listings and integrations.
  • Users note that improvement is needed in review management and dashboard intuitiveness for a better experience.

What Are Recent G2 Reviews of Uberall?