G2

MW

Morgan W.

Property Manager

Mid-Market (51-1000 emp.)

5/10/2023

"A Great Way to Optimize Reviews"

5/5

What do you like best about Reputation?

I love that Reputation provides an easy way to manage survey results and respond to reviews in one place. The ability to reach out to customers with negative survey results right away is invaluable. I also find that their system of suggesting online reviews after receiving positive survey results greatly increases our number of reviews received. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

Occasionally, we do experience some bugs with Reputation that can be quite frustrating and counterproductive. For example, we have had issues with surveys not sending and/or sending the same survey daily, which can be frustrating for customers and potentially generate poor feedback from them. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Reputation recently added some updates to the Review dashboard that I found optimized efficiency within the platform. They are also rolling out A.I. technology within the platform that I anticipate will further optimize our use of the platform where reviews are concerned. We recently piloted Social Suite and found many bugs within that particular platform, but I was pleased with the receptiveness from the Reputation team and look forward to seeing issues with Social Suite resolved in the near future. Review collected by and hosted on G2.com.