YouScan Reviews & Product Details

Youscan has become an indispensable part of our daily workflow. From the very beginning, the platform impressed us with its ease of implementation. The interface is remarkably intuitive, allowing our team to get up and running with a minimal learning curve—a rare balance of power and simplicity.

The feature set is where Youscan truly shines. The Insights Co-pilot is, without exaggeration, a game-changer. The ability to analyse images, the brilliant TikTok integration, and the sophisticated auto-categorisation have fundamentally changed not only the way we work but also the quality of our outputs. We are uncovering deeper, more nuanced insights from visual data and emerging platforms that were previously out of reach.

However, the most exceptional part of our experience has been the world-class customer support. Our Customer Success Manager, Lina, is absolutely phenomenal. She is more than just a support contact; she's a true partner to our team. Her proactive check-ins, tailored training sessions, and incredible knowledge of the platform ensure we are always maximising its capabilities.

What's more, the entire Youscan team genuinely listens. Our feedback is not only heard but actively implemented by the tech team, demonstrating a real commitment to client success. In a crowded market, Youscan distinguishes itself with a powerful platform and a customer-centric culture that is second to none. We cannot recommend it highly enough. Review collected by and hosted on G2.com.

The platform interface has certain limitations, such as the inability to compare different date ranges. Review collected by and hosted on G2.com.

We use this tool to do our social media listening, and it's been a game-changer. We've been able to find and participate in conversations that we would have otherwise missed. The starter plan is a great value! The visual and audio insights are something we couldn't find with other social listening platforms. They also offer excellent customer support. Review collected by and hosted on G2.com.

Compared to other social listening platforms, the UX isn't the best, and it can be a little clunky. I would not recommend it for team members who have a hard time learning new technology. I also wish there were a mobile app. The website doesn't work well on a mobile device, and being able to access insights on the go is paramount for social media teams. Review collected by and hosted on G2.com.

This service allows you to maximize the depth of research of customers' opinion about the brand. It allows you to create dashboards and has a wide range of functionality, from text mentions to voice and visual mentions, which in turn perfectly combines with the improvement of customer experience. Review collected by and hosted on G2.com.

It is difficult to single out weaknesses, the first thing that comes to mind is a slight difficulty with the configuration of the cabinet, where you need to manually specify the command for the platform, but even this is easy to learn thanks to the staff of the company. Review collected by and hosted on G2.com.

The most useful feature of YouScan is its ability to filter mentions with high precision through customizable boolean queries. I also highlight the image recognition and automatic segmentation by categories, which speeds up the reading of insights. It is a very powerful platform for real-time monitoring and crisis detection. Review collected by and hosted on G2.com.

A limitation is that all add-ons have an additional cost, it is a very powerful tool, but the cost is high. The API for connecting external dashboards also has an extra cost. Review collected by and hosted on G2.com.

YouScan is the best "bang for your buck" tool on the social listening market right now. Unlike other platforms, it will not break the bank, and still comes with an extremely wide breadth of sources including TikTok, Facebook, and Instagram, which can be difficult to access on other social listening tools. The geographic range of sources was the top selling point for my team, as we required deep reseach capabilities in Central Asia, a region that is not well covered under other social listening tools. YouScan is on the leading edge of innovation, with tools like visual recognition and Copilot integration that are unmatched on the current market. I've found YouScan to be easy to use, though I had a background in social listening beforehand. But with the level of detailed attention and eager support provided by YouScan's customer service, I think anyone can take advantage of their services and quickly learn to use YouScan to its best capability. My team has used Youscan for nearly a year, to great success, monitoring two large infrastructure projects in an extremely complex information environment with a multitude of stakeholders and many misinformation campaigns. It helps us stay ahead of the noise and keep our clients informed on risks and opportunities related to their projects. Review collected by and hosted on G2.com.

My only complaint about YouScan is the user interface for writing queries, which could be improved. It would be nice if the topics included subtopics, so writers do not have to manage such large queries. It's not impossible, but could be easier. Review collected by and hosted on G2.com.

I really like how fast and easy it is to work with YouScan. It helps us quickly analyze our brand, market and competitors, and we always get clear and detailed results.

The custom dashboards are super useful, we can easily display any data in a clean, ready-to-share format. The Visual Insights add-on is another great feature. It helps us detect important posts that include our logo in images, even when we aren’t mentioned directly in the text. Review collected by and hosted on G2.com.

There are so many great features that we simply don’t have time to explore and use all of them. Sometimes we have questions about the settings, but the support team always provides prompt and detailed guidance. Review collected by and hosted on G2.com.

The platform's interface and visual layout are easy to understand and use. The charts are super clean and easy to export or adjust based on what you need. This has made my reporting much more comprehensive and faster than other tools. I love the variety of options YouScan has to filter data, particularly across sentiment and visual. Review collected by and hosted on G2.com.

I wish the search feature had a few more capabilities similar to the Topics. Sometimes, I need a bit more data but don't want to create a full topic. The query building system is also a bit complicated to understand compared to previous tools I've used, but primarily because of the variety of options you can narrow down a conversation by. Review collected by and hosted on G2.com.

I really enjoy working with YouScan. The platform stands out for its ease of use and simple implementation, which significantly simplifies work and saves time. I would also like to highlight the high level of customer support — the team always responds to requests quickly and professionally, taking individual needs into account. I use the service frequently because of its stability and convenience. The functionality is rich and diverse, allowing efficient handling of various tasks, and integration with other systems goes smoothly. Overall, YouScan is a reliable and flexible tool for analytics and monitoring.

I use the Custom Dashboards; they help me quickly create reports and see how different topics compare.

The flexible filters and sorting make it simple to segment the data, and tracking sentiment across topics gives us a better sense of audience mood and trends. Review collected by and hosted on G2.com.

All YouScan features are currently working properly, and I have not encountered any difficulties or additional questions. Review collected by and hosted on G2.com.

Our company uses YouScan for monitoring brand mentions online. It's a convenient tool with flexible filter settings and deep analytics.

YouScan allows for effective reputation monitoring, enabling quick responses to mentions across media and social media. We also track competitors, which helps us adopt best practices or avoid potential mistakes in our own campaigns.

A distinct advantage is the support service and the availability of a personal manager who quickly assists with various issues.

YouScan is a useful tool for companies that need to track online communications. Review collected by and hosted on G2.com.

YouScan is a powerful tool, but like any service, it has a few aspects where improvements would be beneficial.

Some features aren't immediately intuitive, so it can take extra time to fully grasp the platform and effectively set up queries and filters.

The sentiment analysis doesn't always work correctly. Occasionally, the system might misinterpret the emotional tone of comments, requiring manual intervention and adjustments.

Sometimes, the data on the dashboard doesn't refresh properly, and you have to reload the page to see the updated figures, which is a minor inconvenience. Review collected by and hosted on G2.com.

YouScan is an excellent social listening tool that has helped our company diversify the range of services we provide to our clients. The available features are complex, ranging from social media analysis to blogs, news channels, and any other type of content available online in written, photo, or even video format. The support service is excellent, and the YouScan team is ready to provide quick, personalized advice, even though they also offer a recorded course that explains how to use the platform step by step. Review collected by and hosted on G2.com.

Its complexity requires more time to understand how to use this tool, but once you understand how it works, it is intuitive and easy to use. Review collected by and hosted on G2.com.