YouScan

4.7
(20)

YouScan is a smart social media monitoring tool, which helps companies become better by listening to their consumers online. It helps brands connect with their audiences, uncover valuable consumer insights to improve products and services, and even find new sales leads.

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Showing 20 YouScan reviews
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Grigorijs R.
Validated Reviewer
Verified Current User
Review Source
content

"Positive and productive relationship 5 years and counting"

What do you like best?

Constant development of the platform and customer service

What do you dislike?

It's a good tool, but if I have to pick one thing - pricing policy.

Recommendations to others considering the product:

My Agency started working with YouScan in 2014 (as I remember), back then it was a stable and promising solution, but limited in its function. I am proud to have witnessed, how this cool startup survived all the radical changes in the field of Social Listening and became what it is today - the strongest and most efficient social listening software in CIS, with probably the best customer service I've seen in Russia. Though it became more expensive in comparison to 2014 :) I can say, that You Scan makes it worth working with them every time and again - by supporting their client, by keeping their operations stable and by constantly innovating their product.

What problems are you solving with the product? What benefits have you realized?

YouScan is an integral part of our Online Reputation Management product. It is used for variety of tasks within the product starting from problem identification (24/7 monitoring) and ending with determening user behavior trends and insights. You scan allows us to see the whole picture.

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Артур .
Validated Reviewer
Review Source
content

""Impressed by technical support""

What do you like best?

I got acquainted with YouScan back in 2013, after joining the team of one of the biggest media companies in the country. At that time I already had a good understanding of social media listening, but I couldn’t imagine what I should do with social networks. I knew what a search operator was, but had no idea how it was implemented into YouScan. That was when a professional and very supportive Kate Gordienko started working with me on behalf of YouScan's support. She was in touch with me as much as needed, regardless of the time or any other factors.

Impressed by technical support, I wanted to make this solution liked both by management and clients to be able to work with YouScan’s team. That was the first step of my work with the system, which lasted for 2 years. Of course, sometimes there were technical issues and something was lost in the delivery of results. Bugs and issues could be found in each social media monitoring system at that time (during that period, I was working with three systems). But nobody else was able to deliver the level of support that YouScan did.

What do you dislike?

After that, while I was working for another company, top management insisted on working with another monitoring system. I do not want to badmouth anyone, but that was hell for me - technical support replied once a week, providing no value.

Recommendations to others considering the product:

great, perfect, clear

What problems are you solving with the product? What benefits have you realized?

Time passed, and I started hearing from other analytics managers that YouScan has been changed a lot, which sparked my interest to try the system again. After giving it a try, I understood that everything was brand new and unusual for me. New features, new automation, a new YouScan every specialist wants and needs. The only thing that was not changed is high-level customer support with Kate who is ready to help. Now, I recommend YouScan everybody who needs social media monitoring and analytics.

PS: After almost 6 years of online communication, we have recently met in person. I understood that everybody from the YouScan team is cool, the whole team! Special thanks to their PR manager Elena Vinokurtseva!

What Social Media Analytics solution do you use?

Thanks for letting us know!
Leslie R.
Validated Reviewer
Review Source
content

"The best tool for social listening"

What do you like best?

YouScan has a great interface which makes it easy to use generally, we used YouScan to collect mentions on different social media platforms and we liked the fact that it didn't only monitor text but also images. It also has a smart notification feature where you can setup YouScan to notify you of any unusual activity or event.

What do you dislike?

I think the price of YouScan is high more so for small and medium companies.

Recommendations to others considering the product:

YouScan is a really great tool, it helps in understanding customers, knowing how they feel about your products and with this information you are in a position to improve customer service and improve your products to suit the customer's needs. I think every business should have YouScan but unfortunately, the price might be steep for some businesses, especially the SMEs.

What problems are you solving with the product? What benefits have you realized?

YouScan has really helped us maintain our reputation because with it we are able to know exactly what customers think of our products and when we find something negative we are able to act on it early before it leads to a big issue.

Artem L.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Effective processing tool"

What do you like best?

I would like to share my impression of YouScan service as a Chief Technology Officer of a border-line product. I can’t call myself a regular YouScan user, but as I develop a border-line product for the same audience, I constantly examine the service so I can share my opinion.

— Most of all I like YouScan appoach to posts operation through the system on the basis of tags and filters

— It is very useful when you can get information at multiple levels on anything you want using necessary filters suggested by the system or your own ones

— I like that you can identify brands on photos

— Reports drawing speed impressed me. I understand the way such systems are organized, so I can tell that this task is no small

— YouScan integration with different CRM systems is an obvious advantage

What do you dislike?

— Sometimes AI shows mixed results

— There is an instrument, which is supposed to load information from brands’ public pages, but unfortunately, it came up blank when I tried to use it

Recommendations to others considering the product:

YouScan is a quite complicated processing tool and I can say without a doubt that it can complete some tasks by automatizing the processes.

It is not always easy to choose an appropriate product on your own. The best thing you can do is tell YouScan managers about your tasks and needs in details, and I’m sure they will come up with the best decision.

What problems are you solving with the product? What benefits have you realized?

YouScan helps users collect the feedback from the clients telling about their experience using brand products. For each reply they collect detailed data on its author and the content: you can analyze it in order to improve your products or customer relationships.

Vlad V.
Validated Reviewer
Verified Current User
Review Source
content

"Youscan is the best tool for social media monitoring I've ever seen"

What do you like best?

The best things are

- great speed of work

- clear interface even for novices

- perfect stability

What do you dislike?

Some things are needed to be iproved:

- maybe some presets in filters

- better tonality determination AI

- better algorythm to understand main informational trends

What problems are you solving with the product? What benefits have you realized?

- to undestand where we are in the media and sn

- what we need to do to improve situation

- do we have a success in our internet campaigns adn what is needed to be improved

U
User
Validated Reviewer
Verified Current User
Review Source
content

"YouScan pro bono support of Tabletochki charity foundation"

What do you like best?

The simplisity of the system. Everything is very clear and easy to use

What do you dislike?

We are totally satisfied with the service

What problems are you solving with the product? What benefits have you realized?

Tabletochki is a crowdfunding foundation. The volume of our help for children with cancer depends directly on the trust of the benefactors. Therefore, it is important for us to be confident that the information that applies to the fund is reliable. Thanks to the pro bono services of YouScan, we can always respond to the situation online in a timely manner, answer questions and provide complete and accurate information about our work. YouScan also helps us to ensure that information about children under our care is not used by frauds to raise funds on their accounts.

Alex M.
Validated Reviewer
Verified Current User
Review Source
content

"a media monitoring tool that I use"

What do you like best?

I am not the most experienced user of social monitoring tools but what I like about YouScan is:

- an easy-to-use interface

- good quality of search results for new posts and publications

- good customer support

What do you dislike?

The system has a lot of features and - perhaps - designed for enterprise-level companies. We are a smaller business and do not need such a wide range of functionality at the moment.

What problems are you solving with the product? What benefits have you realized?

media monitoring

Oleksandr S.
Validated Reviewer
Verified Current User
Review Source
content

"Top solution in social media monitoring & analysis market"

What do you like best?

1. Flexible tariff plans

2. Convenient interface and modern design

3. High accuracy of sentiment detection

4. Useful analytical reports

5. Monitoring of websites

6. Free retrospective monitoring (up to year)

7. Quick support

What do you dislike?

I am satisfied with all the services YouScan provides

Recommendations to others considering the product:

Try YouScan, assess wide range of its easy-to-use and powerful tools and you won't regret

What problems are you solving with the product? What benefits have you realized?

1. Social media monitoring and analysis

2. Social media trend watching

3. Searching for insights

Daria Z.
Validated Reviewer
Review Source
content

"The most effective social and media listening"

What do you like best?

We’ve been working with a bunch of different products of such kind, and due to that experience we undoubtedly can name Youscan as the most effective social listening and analytics platform. Youscan provides you with intuitive and easy-to-use interface, informative reports, great advanced features.

What do you dislike?

We can only recommend you to give it a try with a demo version, probably you are going to stop with this tool considering its value for money

What problems are you solving with the product? What benefits have you realized?

YouScan is beneficial for our business in a number of ways including increase of our awareness of daily mentions and audience reactions. We are able to monitor campaigns with minimum unnecessary actions.

AI
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"Great UX, valuable insights"

What do you like best?

- Monitoring logos in visual content, such as instagram

- Great UX for trends and insights

- Sentiment detection

What do you dislike?

- I would love to see more US-focused training materials

Recommendations to others considering the product:

Take some time to build all your filters and keywords, validate that it is capturing everything you need

What problems are you solving with the product? What benefits have you realized?

Over the past several years I was using Youscan mostly to track social media influencers for different marketing campaigns I was involved in, commercial as well as some non-profit ones.

Monitoring trends is the most valuable feature for me. You can instantly see if your marketing is effective or not.

U
User
Validated Reviewer
Review Source
content

"One of the best solutions for Social buzz monitoring"

What do you like best?

1. Monitoring of all key SNs, websites, mass-media etc.

2. Full info about the author of each message (depending on the channel's capabilities)

3. Possibility to get historical data

4. Visual insights; possibility to add specific elements to image recognition feature

5. Possibility to download all found mentions with full text

6. Ability to sample mentions withing the platform

7. Helpful support

What do you dislike?

1. Not able to set a broad topic w/o key words (to analyze what specific audience is talking about)

2. Impossible to set a topic w/o help of support team if the topic has too much mentions

What problems are you solving with the product? What benefits have you realized?

1. Social media monitoring and analysis for branded topics

2. Searching for Social insights

3. Analyzing Social perception of a certain phenomenon

4. Alerts monitoring

Lili M.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Useful & user-friendly social listening tool"

What do you like best?

- advanced analytical methods and features (tagging and visual recognition functions)

- convinient interface

- great customer service

What do you dislike?

- the pricing scheme in 2019 - now costs are more expensive and depends on the mention's volume base

- you can not set a topic by yourself if there are too much mentions (support's help is required)

What problems are you solving with the product? What benefits have you realized?

-Users product experience insights for strategies

-Brand and competitors health on Internet

-Media & creative outcome in terms of users feedback and perception

U
User
Validated Reviewer
Review Source
content

"Great tool for Social Listening"

What do you like best?

As a regular YouScan user I can easily name 3 main things I like:

1. Easy to use and understand system itself as much as work with analytics.

2. YouScan can track great variety of sources. It is crucial for understanding preferences of different consumers.

3. Support and learning. YouScan team are always eager to help users. And special thanks for webinars that helps you to work with system better and learn useful tricks.

What do you dislike?

AI is always learning, that is great and make system better day by day. But simetimes you may spend quite a lot of time to correct collected data.

What problems are you solving with the product? What benefits have you realized?

We get consumers insight and analyze brand reputation.

Maria V.
Validated Reviewer
Review Source
content

""

What do you like best?

I love YouScan for regular development of new features that makes easier the analysts’ work. When Trend Watching function was launched, my time spent on working with news’ hooks greatly reduced. I don’t need to spend time looking for patterns among them anymore. Everything works automatically. Previously, there was a problem to explain reasons for each surge to the clients. Now everything is clear - what, where and why.

UE
User in Entertainment
Validated Reviewer
Review Source
content

"Useful social platform"

What do you like best?

We like the way we are able to easily analyze who is talking about/mentioning our organization across social media

What do you dislike?

It is somewhat hard to set up our various social media platforms in their database - it would be easier if they integrated more platforms in a easier manner

Recommendations to others considering the product:

Consider free alternatives including google products as they are very similar and much more cost effective

What problems are you solving with the product? What benefits have you realized?

Looking to see who is talking about us positively/negatively - we are able to track our mentions/social footprint much closer with their platform

U
User
Validated Reviewer
Review Source
content

"YouScan: Social media listening"

What do you like best?

I like that YouScan is fueled by image recognition technology. Gave the company that I was working for the ability to identify the customers that we were interacting with based on different demographics.

What do you dislike?

I dislike the price, we were using the "Pro" version, which was $750. A little pricey for small businesses.

What problems are you solving with the product? What benefits have you realized?

We used YouScan for the analytical functions and trends detection and to monitor the small business that I was working with's social media presence.

U
User
Validated Reviewer
Verified Current User
Review Source
content

"Powerful, convinient, expensive"

What do you like best?

Good coverage, almost precise automatic tone of voice, user friendly interface, convinient analytics, user right managment

What do you dislike?

Too expensive, less mass media than it could have been.

What problems are you solving with the product? What benefits have you realized?

Negative monitoring

Agents of influence work

Media field analysis

Everyday monitoring

Reporting

U
User
Validated Reviewer
Review Source
content

"Youscan Review"

What do you like best?

Youscan does exactly what it sets out to do. Very good at scanning online to gather information and really improves marketing campaigns for the business.

What do you dislike?

There is not much I dislike. Possibly try to improve the spam filter.

What problems are you solving with the product? What benefits have you realized?

This product can fast and efficiently scan docs and have them converted to to online docs and data sheets. It’s trend detection is great for specifically targeted campaigns.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Best service"

What do you like best?

Completeness of collection, efficiency of technical support responses, very user-friendly interface

What do you dislike?

Nothing dislike in youscan

it works fine

Recommendations to others considering the product:

have no reccomendations

What problems are you solving with the product? What benefits have you realized?

we monitor the reputation of our customers

U
User
Validated Reviewer
Review Source
content

"Great experience, but don't use it anymore because I've changed jobs"

What do you like best?

Monitoring, discovery, summaries and influencer features are great

What do you dislike?

Analytics and reports could be much better

Recommendations to others considering the product:

At least give it a shot! Very cool internationalization features - we were able to set up SMM and monitoring in Nigeria easily.

What problems are you solving with the product? What benefits have you realized?

We use YouScan to track discussions of clean and solar energy on social media and on traditional online media to stay on top of the industry trends.

Kate from G2

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