YouScan Reviews & Product Details

YouScan allows you to customize your search queries for media monitoring to achieve the best possible results. The platform offers a variety of filters to sift through irrelevant mentions or narrow down your search. A significant advantage is the ability to monitor selected channels (for example, a specific list of pages rather than the entire social network if you're interested in particular influencers). The image recognition feature, which even works with handwritten text, deserves special mention.

Customer support provides all instructions and gives you a chance to learn the system better. Review collected by and hosted on G2.com.

In some cases, the system may not capture all mentions, even if page privacy settings are not a factor. Review collected by and hosted on G2.com.

- Everyone I've spoken to at YouScan has been exceptional. The people really do make YouScan great and stand out from our similar SaaS tools I've used.

- We really love the amount of data we have access to, we're proud to be able to offer data sources other platforms simply dont have to our clients.

- I think some of their tools are exceptional and marketing leading, the image analysis capabilities are particularly impressive.

- We've managed to quickly onboard hundreds of users very quickly and uptake has been super quick.

- The system itself is easy to use as well. Review collected by and hosted on G2.com.

- The onboarding process was quick, but we were surprised we had to pay in full and up front. It meant we had to delay onboarding plans.

- Overall I think YouScan has the data and capabilities, but in some place it's UI feels as though it's in its nascent stages. Having done social listening for nearly 7 years and used most major platforms, I can easily say there are features you'd expect them to have which they dont. But I will say in their defence theyre very open to feedback on what we'd like to see and we have been told some of the features we'd like are on their way.

- The 'back filling' of queries can be really slow, some queries can take up to a day.

- The use of quote marks in queries doesn't always work as it should - YouScan supports advice for this has been to build out NOT lists. Review collected by and hosted on G2.com.

We love the platform; it helps us maintain our company’s digital reputation in a consistently positive way, allowing clients and individuals experiencing issues with our services to get near-instant assistance. Additionally, the competitor listening feature has strengthened our strategy, enabling us to remain one of the most important companies in the industry.

The image search tool is also one of our favorites, as it has allowed us to uncover hidden issues through videos and images that didn’t mention our brand in the text. Review collected by and hosted on G2.com.

At times, alerts take between 15 and 30 minutes to be issued. However, in many of these cases, the delay is due to changes within the social networks themselves and cannot be attributed to the platform. Review collected by and hosted on G2.com.

- Ability to make search queries across different social media, news, reviews and collect a massive data to analyze.

- AI Insights Copilot feature that helps to analyze a massive data.

- YouScan gathers more data compared to other competitive tools.

- Dashboards feature that helps to see your competitors activity live.

- Customer support and constant updates. Review collected by and hosted on G2.com.

- It may not be so user friendly as other tools at first as it takes some time to practise.

- Collecting data takes time and you can't get immediate results.

- Limited amount of mentions that could be a problem when you a searching for something very popular. Review collected by and hosted on G2.com.

The most helpful thing about the platform is that it gives access to data from sites like TikTok & Threads that you normally wouldn't find on other social listening tools. I also found it helpful that the AI insights included example posts that match the insights. It was also easy to naviagte and customer support was great. Review collected by and hosted on G2.com.

There are no downsides to using Youscan. Review collected by and hosted on G2.com.

Youscan ofrece una solución robusta para la recolección y análisis de menciones. Cuenta con un algoritmo de búsqueda avanzado que garantiza una captura exhaustiva de datos, los cuales pueden ser visualizados de manera personalizada a través de una amplia gama de gráficos y tablas. El proceso de configuración es sencillo gracias al soporte de onboarding y el acompañamiento de un Gerente de Éxito del Cliente. La herramienta 'combinar duplicados' optimiza la calidad de los datos. Además, la posibilidad de generar informes personalizados y compartirlos a través de un enlace enriquece la experiencia del usuario. Review collected by and hosted on G2.com.

La asignación automática de sentimiento aún tiene errores pero entendemos no existe un algoritmo que lo haga a la perfección. Paralelamente, consideramos que una mejor visualización de los posts en X enriquecería la experiencia del usuario y facilitaría la extracción de insights valiosos. Review collected by and hosted on G2.com.

We love how YouScan captures social posts and PR features about our brand that we might not have seen otherwise. It’s incredibly insightful to monitor how our hosts and the broader community talk about us, and it allows us to engage directly with them in a meaningful way. The ability to track and analyze brand mentions in real time has been a game-changer. YouScan enables us to connect with hosts who rave about our platform, build stronger relationships, and understand audience sentiment. The visual insights and filtering options make it easy to focus on the most impactful conversations, saving us time and effort. Review collected by and hosted on G2.com.

Occasionally, the system picks up irrelevant posts that don’t align with our brand, requiring manual filtering. Review collected by and hosted on G2.com.

Its extensive coverage across all types of sources in Social Media. In particular, I would highlight its ability to openly gather content from TikTok, the possibility of collecting direct consumer opinions through Google My Business reviews and other similar platforms. Lastly, its depth in Facebook and Instagram also provides us with great value. The AI developments applied to the platform and the options it offers to analyze all the content are also very interesting. Review collected by and hosted on G2.com.

Not being able to hire all its functionalities and additional modules. Review collected by and hosted on G2.com.

Yuscan is a great Ukrainian platform for media monitoring and reputation management with a huge number of features. Their distinguishing feature is an incredibly human service, the support team always explains the functionality and analyzes and advises what can be improved in use to achieve the required results. Also, this team has a very loyal attitude towards customers and always helps. From our experience, this is a successful and extremely beneficial partnership. Review collected by and hosted on G2.com.

Sometimes it is difficult to understand all the functionality and have a complete picture of the service's capabilities in front of your eyes. But consultants help in this. Review collected by and hosted on G2.com.

I really like the support, support of the saxe managers, the openness of all employees and a fairly large coverage of mentions. Review collected by and hosted on G2.com.

It would be good if the scan collected mentions from stories, added the ability to measure employee metrics (for example, the response time to a mention, without integrations, but in a ready-made solution from yourself). Review collected by and hosted on G2.com.