YouScan Reviews & Product Details

I'm kind of the tool owner on our data team, so I set up most of the topics for our clients. Honestly it was a big upgrade from the social listening tool we had before. It's much more user friendly and it's working really well for us. I also really appreciate that when we contact the team they react really quickly, that helps a lot when a task comes in on short notice. I like that we can pull historical data for pitches, not just track things going forward. The dashboards were a nice surprise too. We wanted to compare audiences between gaming, beauty and lifestyle topics, and a dashboard could show interests, occupations and platforms side by side. Our colleagues just get the link and explore it themselves, which they prefer. Review collected by and hosted on G2.com.

Saved filters don't keep the time frame, so you have to work around that. And for comment analysis on Instagram brand pages you need the page authorized, which isn't realistic at the pitch stage. Review collected by and hosted on G2.com.

YouScan is a great media monitoring tool that helps us easily track and analyze our brand mentions across various platforms. Review collected by and hosted on G2.com.

I would like to see more specialized metrics for media analysis. For instance, having a feature to automatically determine the "role of the mention" (whether our brand is the main topic of the article or just briefly mentioned in passing) would be incredibly helpful for our PR reporting. Review collected by and hosted on G2.com.

The best part of YouScan was our Customer Success Manager, María. María has been an amazing and truly went above and beyond to make sure we were getting the most out of YouScan. She proactively kept us updated on new features and improvements, helped build and optimize our queries, and made sure everything was set up correctly for our needs.

She made the platform incredibly easy for our team to use and was always responsive, knowledgeable, and a pleasure to work with. María made us feel like we had a true partner at YouScan, and her support was a huge part of our positive experience with the platform. Review collected by and hosted on G2.com.

At times, we found YouScan a little cumbersome to navigate, particularly when trying to locate or view certain posts. There were instances where I wasn’t sure if content was unavailable or if I simply wasn’t using the platform correctly, which meant I occasionally needed to reach out to our Customer Success Manager for help. María was always quick to troubleshoot and make sure everything was set up correctly, but making some of these workflows more intuitive and reducing the need for additional support would improve the overall user experience. Review collected by and hosted on G2.com.

Threads, honestly. This is literally what every client asks about these days. Around last fall it just suddenly took off in Kazakhstan — people started actually using it, leaving real feedback, writing complaints, having proper conversations. Especially our B2B clients' audiences. TikTok is entertainment, Threads is where people type out a whole paragraph about why their internet isn't working. YouScan covers it properly, which saves us a very awkward conversation with clients.

The API setup was actually way better than expected. We had this worry that if we connect multiple clients we'd hit some cap. Turns out it's account-wide, you just generate keys and that's it — however many integrations you need, you sort that on your end.

And our CSM. She doesn't just respond, she actually goes and figures things out. Got something escalated to her manager for us when it needed to be. You don't always get that. Review collected by and hosted on G2.com.

Kazakh language in Conversation Insights. Would be great to get our language supported. Review collected by and hosted on G2.com.

I am very familiar with a host of different social listening platforms; and YouScan ticks the boxes the most when it comes to breadth of data, visual and audience insight integrations. Being able to access TikTok data at scale is very beneficial and helps give us a competitive advantage over our competitors.

The UX / interface is easy to use, whether you are a seasoned pro or a newcomer to the platform. The customer support / onboarding team are very helpful and offer training at the start and throughout the duration of the contract, they are always on hand to support. Review collected by and hosted on G2.com.

If I had to pick something it'd be building out the dashboard functionality a bit more - some of the other providers on the market offer more advanced customisation in this space. Including variety of widgets, customisation and AI summary tabs etc. Review collected by and hosted on G2.com.

YouScan has helped us manage our company’s online reputation effectively and in a timely manner. As a financial services provider, we regularly receive customer complaints and negative reviews. Thanks to the platform, we have reduced our response time to just a few minutes after a review is posted. By working closely with our internal team, we are also able to address and resolve customer concerns in less than 48 hours.

Its integrations allow us to maintain visibility across virtually all major review platforms and online channels where users share comments and feedback. YouScan’s support team has also been extremely helpful, consistently answering our questions in record time and helping us improve our search queries based on their expertise.

The platform’s AI capabilities have been particularly valuable, especially when creating more accurate and relevant queries tailored to our specific needs. In addition, its interface is intuitive, user-friendly, and easy to navigate, even for team members who do not have previous experience with social listening tools. Review collected by and hosted on G2.com.

One area where YouScan could improve is the coverage included in its basic search. Some relevant websites are not currently monitored, and it would also be valuable to include additional sources, such as job boards and employer review platforms. Expanding the range of available sources would help companies gain a more complete understanding of their online presence and identify further opportunities to strengthen their brand reputation. Review collected by and hosted on G2.com.

YouScan is an excellent media tracking platform. It completely simplifies how we monitor our brand's presence in the media and provides clear, accessible analytics on all our mentions. Review collected by and hosted on G2.com.

It would be great if the system could automatically categorize the weight or "prominence" of a mention - distinguishing whether our brand is the main focus of an article or just named in the background. Review collected by and hosted on G2.com.

The real-time dashboards are a game-changer. 

Everything is clickable and easy to navigate, which saves the hours we used to spend on manual reporting. 

The tagging system is also great, and automated rules help us structure data for periodic reports without any extra effort.

Support team is responsive and actually helpful. Review collected by and hosted on G2.com.

Nothing critical. 

There are some limitations with how data is collected for specific search queries, but the team is always ready to help find a workaround. Review collected by and hosted on G2.com.

I like that YouScan is easy to use and doesn’t feel complex or cluttered. The data is robust, and I value its coverage of social platforms like TikTok and Threads. Topic tracking is the most valuable feature for me because I can set up any query and track data right away or backfill it historically. I can analyze any number of topics across major social platforms without delay, and use the sentiment classification, engagement, and audience data for comprehensive social listening reports. I also appreciate how quickly data comes through when I start tracking something, and the initial setup was incredibly easy. Review collected by and hosted on G2.com.

I wish YouScan’s historical backfills were faster, though I understand why they take so long. Review collected by and hosted on G2.com.

I work on large-scale monitoring projects — we're talking 63 countries, dozens of brands, updated every few days. Before YouScan, the time I was spending just on data collection was eating into everything else. Now I'm down to around two hours a day on what used to take much more. That's a real, measurable difference for me.

What I really appreciate is that it doesn't buckle under the weight — scaling up hasn't broken anything, which honestly isn't something I can say about every tool I've tried. When you're dealing with a lot of brands and a lot of markets, you need something that doesn't fall apart when the scope gets big. YouScan handles it well.

The next thing I want to explore is the API access, which would let me connect the data directly into a custom dashboard I'm building. From what I've seen so far, the API option looks solid and should work well for the kind of real-time data automation I need. Review collected by and hosted on G2.com.

Nothing that's getting in the way of the work right now. The main thing I'm looking forward to is API access, which is more of a next step than a gap. Review collected by and hosted on G2.com.