Reduce your software costs by 18% overnight
Helpzilla

Helpzilla Alternatives & Competitors

(10)4.2 out of 5

Looking for alternatives to Helpzilla? Tons of people want Live Chat Software to help with in-app messaging, targeted emails, and knowledge base. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Live Chat Software that reviewers voted best overall compared to Helpzilla. Based on reviewer data you can see how Helpzilla stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. LiveZilla, Intercom, Drift, and LiveChat are the most popular alternatives and competitors to Helpzilla.

Top Alternatives to Helpzilla

  • LiveZilla
  • Intercom
  • Drift
  • LiveChat
  • Freshdesk

Top 20 Alternatives & Competitors to Helpzilla

    #1
    #1
  1. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Helpzilla:
  2. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Helpzilla:

    Anand N.
    AN
    The user interface looks brilliant and we managed to work easily without any difficulty. The company has integrated advanced features not found in other competing products.

    Reviewers say compared to Helpzilla, LiveZilla is:

    More expensive
    Better at meeting requirements
    Better at support
    #2
    #2
  3. Intercom

    (1,251)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Helpzilla:
  4. Intercom allows you to communicate personally with every single customer.

    Categories in common with Helpzilla:

    UC
    The instant chat allows for easy communication.

    Reviewers say compared to Helpzilla, Intercom is:

    More expensive
    Better at support
    Better at meeting requirements
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Helpzilla:
  6. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Helpzilla:

    UM
    I like the idea of what it should do. Book meetings with prospects while they are on the site.

    Reviewers say compared to Helpzilla, Drift is:

    More expensive
    Better at support
    Better at meeting requirements
    #4
    #4
  7. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Helpzilla:
  8. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Helpzilla:

    SB
    The simplicity of the admin user experience. With a complex and large tool being able to simply set it up it makes the world a difference.

    Reviewers say compared to Helpzilla, LiveChat is:

    More expensive
    Better at support
    Better at meeting requirements
    #5
    #5
  9. Freshdesk

    (2,341)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Helpzilla:
  10. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Helpzilla:

    Mariam W.
    MW
    It has the capability to host multiple support channels like live chat, email and phone. We are able to easily reach to our customers through social media platforms. It is easy to use and very...Read more

    Reviewers say compared to Helpzilla, Freshdesk is:

    More expensive
    Better at support
    Better at meeting requirements
    #6
    #6
  11. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Helpzilla:
  12. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Helpzilla:

    Sarah M.
    SM
    This tool has not only affected our coordination abut also increased the production. Now I am in a better position to solve my customer’s queries as I can easily handle the tickets and even could...Read more

    Reviewers say compared to Helpzilla, Zendesk Support Suite is:

    More expensive
    Better at support
    Better at meeting requirements
    #7
    #7
  13. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Helpzilla:
  14. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Helpzilla:

    LK
    The thing I like the best about Salesforce is the performance; our previous CRM was at least 5 times slower. Searching and loading any type of records such as accounts or activities took for ever....Read more

    Reviewers say compared to Helpzilla, Salesforce Service Cloud is:

    More expensive
    #8
    #8
  15. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Helpzilla:
  16. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Helpzilla:

    AA
    I love how easy it is to organize all my emails and messages. I also like that I can customize my settings.

    Reviewers say compared to Helpzilla, LiveAgent is:

    More expensive
    Better at support
    Better at meeting requirements
    #9
    #9
  17. Front

    (602)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Helpzilla:
  18. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Helpzilla:

    UE
    The best part is being able to comment your colleagues into discussions without sharing any of that information with people whom you’re emailing.

    Reviewers say compared to Helpzilla, Front is:

    More expensive
    Better at support
    Better at meeting requirements
    #10
    #10
  19. ActiveCampaign

    (6,427)4.6 out of 5
    Optimized for quick response

    ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Helpzilla:
  20. ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Helpzilla:

    UH
    There are many customizations and the customer service is prompt. Their live chat has been very helpful. They also have automations which help with business marketing and customer retention.

    Reviewers say compared to Helpzilla, ActiveCampaign is:

    More expensive
    Better at support
    Better at meeting requirements
    #11
    #11
  21. Zoho Desk

    (2,665)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Helpzilla:
  22. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Helpzilla:

    AE
    The interface is really easy to use as compared to other providers.

    Reviewers say compared to Helpzilla, Zoho Desk is:

    More expensive
    Better at meeting requirements
    Better at support
    #12
    #12
  23. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Helpzilla:
  24. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Helpzilla:

    DS
    I love that this software facilitates interaction with consumers or potential customers with more activity in operations for the acquisition of our products in particular, mentioning that these...Read more

    Reviewers say compared to Helpzilla, Podium is:

    More expensive
    Better at support
    Better at meeting requirements
    #13
    #13
  25. Birdeye

    (973)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Helpzilla:
  26. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Helpzilla:

    ET
    I like how user friendly it is and the different automations help save time.

    Reviewers say compared to Helpzilla, Birdeye is:

    More expensive
    Better at support
    Better at meeting requirements
    #14
    #14
  27. HubSpot Service Hub

    (519)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Helpzilla:
  28. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Helpzilla:

    Anon Y.
    AY
    It is easy to build up from zero, but offers enough resources to expand and built upon. Inserting links to service hubs & articles is super easy within Hubspot. After sending out links to...Read more

    Reviewers say compared to Helpzilla, HubSpot Service Hub is:

    More expensive
    Better at support
    #15
    #15
  29. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Helpzilla:
  30. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Helpzilla:

    Gerardo L.
    GL
    Nice and good teps to get to a chat or email

    Reviewers say compared to Helpzilla, UJET is:

    Better at support
    More expensive
    Better at meeting requirements
    #16
    #16
  31. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Helpzilla:
  32. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Helpzilla:

    CM
    This entry-level edition of Salesforce provides everything a small or mid-sized business needs to get up and running. The best part of starting out on Essentials with Salesforce instead of a...Read more

    Reviewers say compared to Helpzilla, Salesforce Essentials is:

    More expensive
    #17
    #17
  33. Salesforce Digital Engagement

    (408)4.2 out of 5

    Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Helpzilla:
  34. Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Helpzilla:

    UE
    I like the way I can work with my clients through this software.

    Reviewers say compared to Helpzilla, Salesforce Digital Engagement is:

    More expensive
    Better at meeting requirements
    Better at support
    #18
    #18
  35. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Helpzilla:
  36. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Helpzilla:

    AH
    1) Flexibility to integrate with Rest API 2) Scalability in SaaS model 3) Security Standard applied meet Industry standards 4) Customization and Uptime SLA's

    Reviewers say compared to Helpzilla, Genesys Engage is:

    More expensive
    Better at meeting requirements
    #19
    #19
  37. Genesys Cloud

    (364)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Helpzilla:
  38. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Helpzilla:

    UI
    I found it is easy to familiarize oneslf on using the tool for searching for calls and how to utilize a call page to get information. Over this is an easy to use software. Managing calls with the...Read more

    Reviewers say compared to Helpzilla, Genesys Cloud is:

    More expensive
    #20
    #20
  39. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Helpzilla:
  40. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Helpzilla:

    Wesley F.
    WF
    The system is very intuitive, easy to configure and manage. The implementation is very smooth. We have a partner that supports us in all demands, with very efficient support. I consider it great...Read more

    Reviewers say compared to Helpzilla, 3CX is:

    Better at meeting requirements
    More expensive
    More usable