It has been 2 months since purchasing Getfeedback for NPS and CSAT surveys, and we have not been able to resolve issues related to integration to Pardot. We've encountered sub-par functionality and service vs. the expectation set in the sales process, and conflicting information about product capabilities.
For example, multiple language support for a single survey is incredibly limited and rendered unusable, as only the survey can be translated but not the email copy that accompanies it.
Also, the product states explicitly that it supports integration with Pardot standard or custom objects, however in practice seems like it does not support custom objects. When we reached out to our CSM, she conveyed the message that the information on the product is incorrect and she'd relay this feedback to the product team. This was one of the main reasons for our selection of getfeedback as a vendor, and so far it's been overwhelmingly hard to get anything done.
Moreover their customer service sits in SFO, making scheduling very challenging and creating long SLAs for support. Review collected by and hosted on G2.com.