GetFeedback Reviews & Product Details

The interface is intuitive and easy to use. Review collected by and hosted on G2.com.

In rare instances we need a one-page survey (think: online form) where respondents can quickly review prior answers without clicking back through multiple screens/pages. This type of functionality is not currently available within GetFeedback survey types. Review collected by and hosted on G2.com.

Video quality and new developments are great Review collected by and hosted on G2.com.

Recent bugs and multiple attacks happened recently Review collected by and hosted on G2.com.

Integration with Salesforce is seamless and allows us to easily capture, track, and report on customer satisfaction and responses. Review collected by and hosted on G2.com.

It would be great if there was a way to integrate with the phone system so we could get CSAT from calls without having to email customers. Review collected by and hosted on G2.com.

Getfeedback is easy to use, survey design is quick and simplified thanks to the variety of tools provided by the service. It is easy to configure.

It is flexible in terms of distribution media, it allows you to use social networks, email or websites.

It allows you to track the surveys, analyze the information in real time. It gives us invaluable metrics that help us predict trends and improve campaigns. Review collected by and hosted on G2.com.

Regarding the operation, I have had no problems with the app. But I would like to access advanced customization features. Review collected by and hosted on G2.com.

I like the interface is clean and adapt does not take long. The platform has everything you need to start creating surveys; there are tips and helps that are appearing as you progress. In addition, the surveys are very well aesthetically speaking, from experience a good design makes people feel comfortable and do not get tired when they are responding. Review collected by and hosted on G2.com.

In the time that we have been using GetFeedback we have not experienced any problem that is worth mentioning. We have always had the help of technical support. Review collected by and hosted on G2.com.

I like the interface is very well developed, visually impact is easy to navigate and create polls. We, through surveys, evaluate the experience of our clients and the degree of involvement of our staff, obtaining very revealing data.

Getfeedback is responsible for the collection of these data, delivering the answers in real time and storing them in statistics where you can then analyze all the answers that the survey obtained. For that and much more, I am completely delighted with Getfeedback. Review collected by and hosted on G2.com.

I have nothing to complain about, the software is constantly improving, and I hope it continues like this. Review collected by and hosted on G2.com.

Relatively versatile design options and nice interface Review collected by and hosted on G2.com.

It has been 2 months since purchasing Getfeedback for NPS and CSAT surveys, and we have not been able to resolve issues related to integration to Pardot. We've encountered sub-par functionality and service vs. the expectation set in the sales process, and conflicting information about product capabilities.

For example, multiple language support for a single survey is incredibly limited and rendered unusable, as only the survey can be translated but not the email copy that accompanies it.

Also, the product states explicitly that it supports integration with Pardot standard or custom objects, however in practice seems like it does not support custom objects. When we reached out to our CSM, she conveyed the message that the information on the product is incorrect and she'd relay this feedback to the product team. This was one of the main reasons for our selection of getfeedback as a vendor, and so far it's been overwhelmingly hard to get anything done.

Moreover their customer service sits in SFO, making scheduling very challenging and creating long SLAs for support. Review collected by and hosted on G2.com.

Easy Salesforce mapping & integration. Many features to hide or display questions. Business can create their own surveys without technical help. With GetFeedback, you can add your brand, design questions with many options, that's really perfect to engage customers. I also really liked Word Analysis feature : it is now possible to analyse every single word given by customer to improve your customer service. Review collected by and hosted on G2.com.

Expensive : We don't really like to pay for each answer. It blocks us to use GetFeedback for many usages. Customer Support located in America, hard to join some one when you are located in Europe. Review collected by and hosted on G2.com.

It allows to design surveys with ease, provides friendly and modern themes, customizable for mobile devices. The service allows collecting information in real-time to evaluate customer service, employee engagement or products.

I love the graphic display of data, it's great to analyze metrics carefully and discover opportunities for improving our service. Review collected by and hosted on G2.com.

The application is expensive and I think I could add more advanced data analysis features. Review collected by and hosted on G2.com.

Getfeedback is a professional and user-friendly application. It allows to build CSAT surveys, provides templates and questions by default. The editor is designed to drag convenient elements, so there is no need to use HTML or CSS code to change colors or backgrounds.

It's great because it allows you to collect comments from multiple channels. It also provides detailed analytical that allow us to identify trends and improve our service. Review collected by and hosted on G2.com.

I find it intuitive and easy to use resource. I have no complaints. Review collected by and hosted on G2.com.

It is an easy to use app. The tool provides templates and customization features to build clean and professional surveys. Surveys are also adaptable to mobile devices and has intuitive tools for distribution through channels such as social networks, SMS or email.

The report function integrates advanced filters to easily find information. Another interesting aspect is that it allows data export. Review collected by and hosted on G2.com.

Provides a variety of features for detailed analysis feedback from our customers. I have no complaints. Review collected by and hosted on G2.com.

Ability to customize everything! My own logo, yes/no, A/B pathways and the ease of use to set up from an admin perspective as well as easy to click-through from a user perspective. I got a much higher success rate with surveys from this application than any other. It's easy to use for me and for my customers which makes it a huge success and worth the price. Review collected by and hosted on G2.com.

Getfeedback is expensive to use so if you're not utilizing it regularly, it might be hard to see any ROI. Review collected by and hosted on G2.com.

I love how easy it is to build survey. Super easy to design and they look extremely professional. Review collected by and hosted on G2.com.

I don't really have any downsides. Super easy and self-explanable Review collected by and hosted on G2.com.

The Getfeedback interface is very friendly and easy to understand, any question you can rely on in the video tutorials of the YouTube channel or in the support center. What I highlight most are their templates, they save me a lot of planning and structuring time with incredible results. Review collected by and hosted on G2.com.

I do not find any negative point to Getfeedback so far very grateful to have this software. Review collected by and hosted on G2.com.

With GetFeedback we can generate as many surveys as we want without having to touch any code. Review collected by and hosted on G2.com.

I have not had bad experiences with this software. Review collected by and hosted on G2.com.

This system has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. The user interface and dashboard is super intuitive. It allows integration. Review collected by and hosted on G2.com.

More integrations would always be nice though key ones are already there. Review collected by and hosted on G2.com.

Getfeedback is an intuitive tool, it gives us functions to collect the opinions of our users and as a result, we innovate to improve the customer experience.

Create surveys and distribute them through the software is easy and fast, since it has multiple customization features and content library.

On the other hand, it provides data analysis. The reports that it provides are an important resource because they allow us to make relevant decisions that affect the quality of our services. Review collected by and hosted on G2.com.

So far I have no complaints, it's a great tool. Review collected by and hosted on G2.com.

The interface is visual and lightweight. It is a solution designed to collect user opinions. Creating surveys is simple, the dashboard is intuitive and the editor is easy to use. Surveys can be distributed via email or social networks. The data collected is automatically processed in the software. It is possible to visualize user comments, in addition to metrics and indicators that help us identify trends and evaluate the performance of customer support. Review collected by and hosted on G2.com.

It's a great resource that gives good results. We have no complaints. Review collected by and hosted on G2.com.

Ease of use creating surveys and live polls Review collected by and hosted on G2.com.

Limited customization available depending on needs. Review collected by and hosted on G2.com.

Simplicity to set up and quickly get customer feedback. The challenge as always is driving business value, but the Getfeedback team have been a great support in that and I am also loving the new text sentiment analytics. Review collected by and hosted on G2.com.

Not much - as mentioned they have been very helpful. Review collected by and hosted on G2.com.

The platform is intuitive and easy to use. It is easy to create surveys and has a user-friendly editing tool. Reports are important for planning marketing strategies. It provides characteristics as filters to select the most convenient criteria. It allows us a panoramic view of the results and comments provided by our clients.

Moreover, it also allows us to measure the customer experience and helps us increase the quality of service we provide.

I think it's a useful tool for any industry. Review collected by and hosted on G2.com.

It is expensive compared to some similar alternatives in the market (Nicereply or SurveyMonkey). Review collected by and hosted on G2.com.

I love Getfeedback is a great survey generator. The interface is very friendly. The survey templates are pleasing to the eye and are easy to customize. Review collected by and hosted on G2.com.

I have not experienced any problems during all this time using Getfeedback. Review collected by and hosted on G2.com.

It is a lightweight and clean application, it allows us to create dynamic and engaging surveys in a short time.

We used Getfeedback to create surveys to assess customer experience and commitment of our staff. The results have provided us have been much better than expected.

Is effective to poll the opinions of our customers, data collection (ratings and reviews) are reflected in real-time. Surveys are easy to customize and statistics panel is crisp and detailed. I love Getfeedback because it provides us with excellent results quickly. Review collected by and hosted on G2.com.

It is always innovating and adding features to its new versions, I have no complaints. Review collected by and hosted on G2.com.