GetFeedback Reviews & Product Details

GetFeedback Overview

What is GetFeedback?

Measure and improve your customer experience with beautiful, mobile-friendly surveys and powerful real-time analytics. With GetFeedback, you can build engaging, mobile-friendly online surveys in minutes. Distribute them through email, on your website, or through any customer service channel. Then translate your insights into action with real-time analytics and custom notifications. With GetFeedback, you can start getting customer insights in minutes, not weeks. Customize built-in survey templates for customer satisfaction (CSAT), Net Promoter Score, employee engagement, sales, events, marketing, and product research ... or design your own survey using a variety of question types. Advanced users can take advantage of survey logic and personalization to create customized survey journeys. And for Salesforce customers, GetFeedback makes it possible to automatically save feedback directly to the contact and case record after any customer interaction. To learn more, visit us at www.getfeedback.com or request a personalized demo. We looking forward to working with you!

GetFeedback Details
Languages Supported
Danish, German, English, Finnish, French, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)
Product Description

GetFeedback's survey software lets you create beautiful, mobile-friendly surveys that improve response rates. Use GetFeedback to measure and improve key customer experience metrics, like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and agent performance.

How do you position yourself against your competitors?

Businesses today are demanding a more elegant, branded, mobile-ready way to connect with customers, employees, and partners. GetFeedback surveys look pixel-perfect on any device, including phones, tablets, and browsers. That means higher response rates, better engagement, and an overall better impression of your brand.

For Salesforce users, GetFeedback also offers the most comprehensive survey integration on the market. Integrating with Salesforce empowers organizations to bring the feedback they receive right into their customer records, providing real-time actionable insight.


Seller Details
Seller
SurveyMonkey
Company Website
Year Founded
1999
HQ Location
San Mateo, CA
Twitter
@SurveyMonkey
45,366 Twitter followers
LinkedIn® Page
www.linkedin.com
1,527 employees on LinkedIn®

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
GetFeedback
Business Analyst
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The interface is intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike?

In rare instances we need a one-page survey (think: online form) where respondents can quickly review prior answers without clicking back through multiple screens/pages. This type of functionality is not currently available within GetFeedback survey types. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My company uses GetFeedback for all survey needs. This includes, but isn't limited to:

1. Our customer's satisfaction (via Salesforce Case closure and Salesforce-aware GetFeedback survey links).

2. Internal yearly employee Net Promoter survey.

3. Internal Service Desk satisfaction.

4. Education & training course effectiveness.

It's incredibly simple to design a professional survey in only minutes with GetFeedback. This paired with multiple distribution methods (direct link, email, text, HTML embedding, and Salesforce Chat/Communities) and Salesforce integration allows us to spin survey results by individual customers, accounts, internal departments, and any other dimension we need. Excellent product! Review collected by and hosted on G2.com.

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Backend Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Video quality and new developments are great Review collected by and hosted on G2.com.

What do you dislike?

Recent bugs and multiple attacks happened recently Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

They aree intuitive with the feedback and solve them asap Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Integration with Salesforce is seamless and allows us to easily capture, track, and report on customer satisfaction and responses. Review collected by and hosted on G2.com.

What do you dislike?

It would be great if there was a way to integrate with the phone system so we could get CSAT from calls without having to email customers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking customer feedback to improve the quality of our support. Review collected by and hosted on G2.com.

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Digital Marketing Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Getfeedback is easy to use, survey design is quick and simplified thanks to the variety of tools provided by the service. It is easy to configure.

It is flexible in terms of distribution media, it allows you to use social networks, email or websites.

It allows you to track the surveys, analyze the information in real time. It gives us invaluable metrics that help us predict trends and improve campaigns. Review collected by and hosted on G2.com.

What do you dislike?

Regarding the operation, I have had no problems with the app. But I would like to access advanced customization features. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's great for marketing and customer service teams. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The app fits our needs, it helps us measure the level of satisfaction of our customers. The analyzed information helps us improve the quality of our services. Review collected by and hosted on G2.com.

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HR Analytics Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the interface is clean and adapt does not take long. The platform has everything you need to start creating surveys; there are tips and helps that are appearing as you progress. In addition, the surveys are very well aesthetically speaking, from experience a good design makes people feel comfortable and do not get tired when they are responding. Review collected by and hosted on G2.com.

What do you dislike?

In the time that we have been using GetFeedback we have not experienced any problem that is worth mentioning. We have always had the help of technical support. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If what you are looking for is to know the ideas and opinions that your clients or employees have about your company or business, Getfeedback is for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

GetFeedback is saving us time and effort because we create and manage our surveys from the same site; we just have to focus on asking the right questions to find the answers we are looking for. Review collected by and hosted on G2.com.

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Compensation Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the interface is very well developed, visually impact is easy to navigate and create polls. We, through surveys, evaluate the experience of our clients and the degree of involvement of our staff, obtaining very revealing data.

Getfeedback is responsible for the collection of these data, delivering the answers in real time and storing them in statistics where you can then analyze all the answers that the survey obtained. For that and much more, I am completely delighted with Getfeedback. Review collected by and hosted on G2.com.

What do you dislike?

I have nothing to complain about, the software is constantly improving, and I hope it continues like this. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Getfeedback is a software that adapts very well to your needs and allows you to know the opinions that your customers and employees have about your organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The templates help us to reduce the time of creation of surveys and the same software is responsible for distributing the surveys through social networks, email and SMS. The results of these surveys are very important for us because they allow us to know the opinions that customers and employees have about us. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Relatively versatile design options and nice interface Review collected by and hosted on G2.com.

What do you dislike?

It has been 2 months since purchasing Getfeedback for NPS and CSAT surveys, and we have not been able to resolve issues related to integration to Pardot. We've encountered sub-par functionality and service vs. the expectation set in the sales process, and conflicting information about product capabilities.

For example, multiple language support for a single survey is incredibly limited and rendered unusable, as only the survey can be translated but not the email copy that accompanies it.

Also, the product states explicitly that it supports integration with Pardot standard or custom objects, however in practice seems like it does not support custom objects. When we reached out to our CSM, she conveyed the message that the information on the product is incorrect and she'd relay this feedback to the product team. This was one of the main reasons for our selection of getfeedback as a vendor, and so far it's been overwhelmingly hard to get anything done.

Moreover their customer service sits in SFO, making scheduling very challenging and creating long SLAs for support. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I advise thorough diligence in the sales process and potentially thorough testing of integrations prior to buying Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

NPS and CSAT Review collected by and hosted on G2.com.

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Salesforce Product Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy Salesforce mapping & integration. Many features to hide or display questions. Business can create their own surveys without technical help. With GetFeedback, you can add your brand, design questions with many options, that's really perfect to engage customers. I also really liked Word Analysis feature : it is now possible to analyse every single word given by customer to improve your customer service. Review collected by and hosted on G2.com.

What do you dislike?

Expensive : We don't really like to pay for each answer. It blocks us to use GetFeedback for many usages. Customer Support located in America, hard to join some one when you are located in Europe. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be careful of Survey Answer costs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to GetFeedback, we can have surveys directly on Salesforce and measure our Customer Satisfaction, without any effort because business teams can map GF answers with Salesforce fields in few clicks. We save some precious time. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It allows to design surveys with ease, provides friendly and modern themes, customizable for mobile devices. The service allows collecting information in real-time to evaluate customer service, employee engagement or products.

I love the graphic display of data, it's great to analyze metrics carefully and discover opportunities for improving our service. Review collected by and hosted on G2.com.

What do you dislike?

The application is expensive and I think I could add more advanced data analysis features. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is fast and easy to use, intuitive features streamline data collection. I recommend it to marketing teams. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Collect information that we use to know what our customers say about our products or customer support. The data we obtain from the software is important for the planning and launch of marketing campaigns and the development of new products. In addition to helping us improve the quality of customer service. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Getfeedback is a professional and user-friendly application. It allows to build CSAT surveys, provides templates and questions by default. The editor is designed to drag convenient elements, so there is no need to use HTML or CSS code to change colors or backgrounds.

It's great because it allows you to collect comments from multiple channels. It also provides detailed analytical that allow us to identify trends and improve our service. Review collected by and hosted on G2.com.

What do you dislike?

I find it intuitive and easy to use resource. I have no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend it to marketing teams, since it is simple and agile to gather information. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Provides tools that optimize the process of collecting feedback. Thanks to this, we can know what our customers think about the service we provide. Based on the analysis of the information collected, we can improve the user experience. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is an easy to use app. The tool provides templates and customization features to build clean and professional surveys. Surveys are also adaptable to mobile devices and has intuitive tools for distribution through channels such as social networks, SMS or email.

The report function integrates advanced filters to easily find information. Another interesting aspect is that it allows data export. Review collected by and hosted on G2.com.

What do you dislike?

Provides a variety of features for detailed analysis feedback from our customers. I have no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a flexible option for small businesses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getfeedback gives excellent results. It's great to collect feedback from our customers in real time. The analytics dashboard allows us to spot trends and track performance metrics at any time. The mobile application synchronizes information and allows us to receive timely alerts. Review collected by and hosted on G2.com.

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Marketing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Ability to customize everything! My own logo, yes/no, A/B pathways and the ease of use to set up from an admin perspective as well as easy to click-through from a user perspective. I got a much higher success rate with surveys from this application than any other. It's easy to use for me and for my customers which makes it a huge success and worth the price. Review collected by and hosted on G2.com.

What do you dislike?

Getfeedback is expensive to use so if you're not utilizing it regularly, it might be hard to see any ROI. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you utilize surveys and survey responses often than this is worth the price. If you only need customer feedback once or twice a year, it can be a little expensive, but I think that depends on what your time is worth. Getfeedback is very quick to set up and easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping in contact with current customers and getting updated information from current accounts. Also getting great responses from customer service feedback surveys. Review collected by and hosted on G2.com.

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Vice President of Marketing
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love how easy it is to build survey. Super easy to design and they look extremely professional. Review collected by and hosted on G2.com.

What do you dislike?

I don't really have any downsides. Super easy and self-explanable Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I love having an easy way to get customer feedback. I like how it automatically summarizes the results to easily see the feedback. Review collected by and hosted on G2.com.

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Benefits Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The Getfeedback interface is very friendly and easy to understand, any question you can rely on in the video tutorials of the YouTube channel or in the support center. What I highlight most are their templates, they save me a lot of planning and structuring time with incredible results. Review collected by and hosted on G2.com.

What do you dislike?

I do not find any negative point to Getfeedback so far very grateful to have this software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Getfeedback has it all for the creation of surveys and data analysis. This is my third year using this software and it has helped us to improve the degree of satisfaction of our employees and customers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The answers collected by this software help us make better decisions in the organization. The analysis tools are enlightening, and surveys are easy to create and answer even for the less experienced in technology. Review collected by and hosted on G2.com.

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Sales Director
Wireless
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

With GetFeedback we can generate as many surveys as we want without having to touch any code. Review collected by and hosted on G2.com.

What do you dislike?

I have not had bad experiences with this software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The opinion of our customers is important to us, and with GetFeedback we can know those opinions as soon as possible and that is the main reason why we use this tool. Review collected by and hosted on G2.com.

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Surveyor
Market Research
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This system has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. The user interface and dashboard is super intuitive. It allows integration. Review collected by and hosted on G2.com.

What do you dislike?

More integrations would always be nice though key ones are already there. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

GetFeedback is one of the best tools that I have ever used for survey and therefore I would like to recommend this software to others. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This software allows us to create Survey very easily and quick. It has helped us get feedback on how our support team is handling cases. It offers multiple types of surveys for feedback. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Getfeedback is an intuitive tool, it gives us functions to collect the opinions of our users and as a result, we innovate to improve the customer experience.

Create surveys and distribute them through the software is easy and fast, since it has multiple customization features and content library.

On the other hand, it provides data analysis. The reports that it provides are an important resource because they allow us to make relevant decisions that affect the quality of our services. Review collected by and hosted on G2.com.

What do you dislike?

So far I have no complaints, it's a great tool. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is the ideal solution to evaluate customer service from a realistic perspective. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is useful to know what our customers think. It helps us to develop innovative strategies to improve the customer experience. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The interface is visual and lightweight. It is a solution designed to collect user opinions. Creating surveys is simple, the dashboard is intuitive and the editor is easy to use. Surveys can be distributed via email or social networks. The data collected is automatically processed in the software. It is possible to visualize user comments, in addition to metrics and indicators that help us identify trends and evaluate the performance of customer support. Review collected by and hosted on G2.com.

What do you dislike?

It's a great resource that gives good results. We have no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a great alternative for small businesses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increase the productivity of our marketing team. The information provided impels us to improve the customer experience. Review collected by and hosted on G2.com.

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Marketing Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Ease of use creating surveys and live polls Review collected by and hosted on G2.com.

What do you dislike?

Limited customization available depending on needs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Continue to develop the platform to allow more unique customizablilty. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Creating quick surveys and live polls. Review collected by and hosted on G2.com.

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Digital Marketing Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Simplicity to set up and quickly get customer feedback. The challenge as always is driving business value, but the Getfeedback team have been a great support in that and I am also loving the new text sentiment analytics. Review collected by and hosted on G2.com.

What do you dislike?

Not much - as mentioned they have been very helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer feedback and resolving bad customer issues. Giving 400+ stores visibility to their own NPS and customer feedback. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The platform is intuitive and easy to use. It is easy to create surveys and has a user-friendly editing tool. Reports are important for planning marketing strategies. It provides characteristics as filters to select the most convenient criteria. It allows us a panoramic view of the results and comments provided by our clients.

Moreover, it also allows us to measure the customer experience and helps us increase the quality of service we provide.

I think it's a useful tool for any industry. Review collected by and hosted on G2.com.

What do you dislike?

It is expensive compared to some similar alternatives in the market (Nicereply or SurveyMonkey). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is flexible and adaptable. It provides reliable results that improve the quality of customer service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps us grow by innovating our services. It provides the basis for strengthening our customer service. Review collected by and hosted on G2.com.

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HR Technology
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love Getfeedback is a great survey generator. The interface is very friendly. The survey templates are pleasing to the eye and are easy to customize. Review collected by and hosted on G2.com.

What do you dislike?

I have not experienced any problems during all this time using Getfeedback. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a great tool to measure the degree of customer satisfaction. I recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The opinion of our customers is important for us, with Getfeedback we can see what the trends are and what are the details that we must correct to improve the degree of customer satisfaction. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a lightweight and clean application, it allows us to create dynamic and engaging surveys in a short time.

We used Getfeedback to create surveys to assess customer experience and commitment of our staff. The results have provided us have been much better than expected.

Is effective to poll the opinions of our customers, data collection (ratings and reviews) are reflected in real-time. Surveys are easy to customize and statistics panel is crisp and detailed. I love Getfeedback because it provides us with excellent results quickly. Review collected by and hosted on G2.com.

What do you dislike?

It is always innovating and adding features to its new versions, I have no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a versatile app to collect feedback from your customers or staff in the organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Templates reduce the time of creation of surveys and allows us to distribute them via channels such as email, SMS or social networks. The metrics that Getfeedback reports to us are important to evaluate the users' experience with respect to our products and services. Review collected by and hosted on G2.com.

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Administrative Assistant
Consumer Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2