--- title: Syncro Reviews meta_title: 'Syncro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 551 reviews by the users' company size, role or industry to find out how Syncro works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 551 scale: '5' date_modified: '2026-09-03' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Syncro Reviews **Vendor:** Syncro Technologies Inc. **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 551 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Syncro Syncro unifies RMM, PSA, and Microsoft 365 security management in a single platform for MSPs and internal IT departments. Built-in AI handles the repetitive work that fills a technician's day, from alert triage to ticket updates and reporting, so teams deliver services faster and scale profitably instead of absorbing the cost of tool sprawl that creates security gaps and slows them down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. AI Access Through the Syncro MCP Server The Syncro MCP Server connects the AI assistants you’re already using to your live Syncro data, including tickets, assets, alerts, billing records, appointments, and client records. Technicians can prompt in natural language and take action: create, assign, and update tickets, log time, escalate issues, book appointments, and generate client-ready reports and QBRs all within AI tools like Claude, ChatGPT, and Microsoft Copilot. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. ## Syncro Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **ease of use** of Syncro, enabling efficient troubleshooting and seamless client communication. (237 reviews) - Users value Syncro's **game-changing features** like ticket storage, scripting, and seamless integration for enhanced efficiency. (159 reviews) - Users find the **initial setup easy** , making it accessible for first-time users and enhancing overall experience. (111 reviews) - Users commend Syncro for its **intuitive automation features** , enhancing workflow efficiency and simplifying asset management. (106 reviews) - Users value the **seamless integrations** of Syncro, enhancing their overall workflow and aligning tools with company needs. (105 reviews) - Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (98 reviews) - Time Efficiency (82 reviews) - Tool Utility (82 reviews) - Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (79 reviews) - Easy Integrations (76 reviews) **What users dislike:** - Users find many **missing features** in Syncro, particularly in remote access and automation capabilities, hindering productivity. (105 reviews) - Users highlight the **improvement needed** in Syncro's interface and responsiveness for a better overall experience. (78 reviews) - Users find **reporting and invoicing limitations** frustrating and seek improvements in UI and Linux support. (70 reviews) - Users are frustrated with **feature issues** in Syncro, citing a lack of intuitive design and limited functionality. (61 reviews) - Users find that Syncro **needs improvement** in customization, API features, and overall functionality for better management at scale. (60 reviews) - Reporting Issues (33 reviews) - Access Limitations (30 reviews) - Ticketing System Issues (30 reviews) - Not User-Friendly (29 reviews) - Poor Interface Design (28 reviews) ## Syncro Reviews ### 1. Efficient IT Support with Seamless AI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** steve t. | IT coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 11, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I really like the scripting feature in Syncro, as it allows me to install printer drivers from the backend without interrupting users. I also appreciate the recent AI integration into the tickets, which helps me summarize the whole content and conversations between us without having to scroll through the tickets. The AI integration saves us time by simplifying the process of understanding tickets, especially when conversations move back and forth many times. Additionally, the setup of Syncro was very easy. **What do you dislike about Syncro?** In the past, when I searched for a device by name, I could just type a part of it like 2686, and Syncro would suggest the device SNH-D2686. Now, I have to enter the full name SNH-D2686 to get the correct suggestion. It's really inconvenient because you don't usually remember a full name of a device. **What problems is Syncro solving and how is that benefiting you?** Syncro helps me manage tickets, purchases, and invoices. The scripting feature lets me install drivers remotely, avoiding user disruption. The AI integration saves me time by summarizing ticket content, so I don't have to read through lengthy conversations. **Official Response from Brandon Garcin:** > thanks Steve! appreciate you taking the time to refresh your review and love hearing that Syncro is still providing the ease-of-use and features needed to automate your day-to-day and get work done remotely. Appreciate your support and partnership! ### 2. Seamless Tool Integration and Intuitive Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Danilo B. | IT Support Technician Level 1, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 15, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I really like that Syncro can be integrated into many tools that I already own as a business, like Domotz and Hudu. I appreciate how I can customize the worksheets to help employees follow a set of instructions, and I find the batch scripts helpful because they allow me to install the same program on many computers with just a click, which saves time. I also like that it's capable of working with AI tools like Claude, making documentation about reports or incidents consistent and helping employees apply it consistently. Additionally, the initial setup of Syncro was pretty easy, especially when adding new users, as it was intuitive for them to create their credentials. Granting access to the platform was very easy. **What do you dislike about Syncro?** The fact that the worksheets don't always attach to the type of ticket they belong to is a bit frustrating. I have to manually attach them with tickets like onboardings. It would be better if we could create a ticket type and have the worksheet applied directly to that type of ticket. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to keep billing, devices, and service requests in order, handling billing by logged hours efficiently. It integrates well with tools like Domotz and Hudu, automating ticket creation and tracking client information precisely. Batch scripts save time, and AI tools aid in consistent documentation and analysis. ### 3. User-Friendly App that is great for a team in a business **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Service desk analyst, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 08, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** It’s simple to use, and the layout makes it easy to navigate and quickly find the different areas you need. There are also plenty of implementation options, which helps when managing devices connected to the application and makes it quicker and easier to work through tickets and tasks. The addition of the calendar, which is linked into the system, is especially helpful for people who use the app frequently and handle multiple tickets. It lets you see what you have scheduled alongside the rest of the team, making it easier to coordinate and build a plan for the day across the whole team. Overall, the speed and performance of the site are incredible. It works quickly and efficiently for what I need on a day-to-day basis, without issues. The system also integrates easily with multiple devices and products, giving you a more direct and faster way to monitor and work with the devices you use. Being able to get alerts and track everything in one app is much more effective than having to use multiple sites and apps at once. **What do you dislike about Syncro?** When I’m working on multiple tickets, it can be hard to tell whether other team members are already working on the same ticket. The system doesn’t indicate that a ticket is in progress, which can lead to confusion and mistakes when multiple people end up working on it at the same time. **What problems is Syncro solving and how is that benefiting you?** It makes it easy for me and the team to manage tickets quickly, especially compared with other ticketing systems that are harder to use and less user-friendly. When we’re working on tasks that involve multiple steps, we can quickly add a worksheet so we have a clear way to track and monitor what’s been completed in a listed format, helping ensure nothing gets missed. **Official Response from Jessica Jiang:** > Hey Michael, thanks for taking the time to write this up! Really glad to hear the layout, calendar integration, and overall speed are hitting the mark for your team. Having tickets, schedules, and device alerts all in one place is exactly the kind of workflow efficiency we aim for, and it sounds like the worksheet feature for multi-step tasks is proving useful too. That feedback is noted, and if you're not already in the Syncro Community, it's a great place to follow product updates and connect with other MSPs who've navigated similar things. Glad to have you with us, and thanks for taking the time to share your experience! ### 4. All-in-One Platform That Simplifies Operations and Boosts Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Jevon M. | IT Team Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 17, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** What I like is the consolidation. Having ticketing, RMM, invoicing, and basic automation in a single platform simplifies daily operations and reduces tool sprawl. The built-in scripting engine is flexible enough for common automation tasks, and the pricing model (per technician rather than per endpoint) can be cost-effective as you scale device counts. **What do you dislike about Syncro?** The interface is less intuitive or modern than competing products. Some advanced reporting often requires exporting to external tools, such as Excel or BI tools. Alerts can only monitor top level events in the event viewer. **What problems is Syncro solving and how is that benefiting you?** It prevents us from managing separate tools for RMM, PSA, ticketing, billing, and documentation. Syncro provides an all-in-one platform reducing the need for multiple subscriptions and integrations. Syncro helps us manage manual workloads and repetitive tasks, such as patching and maintenance tasks. A lot of these tasks can be automated using its built-in tools and scripts. This is turn saves us time and effort. It also helps us create consistency and standardized procedures. **Official Response from Sarah Hoffman:** > Thank you for the thorough and thoughtful review, Jevon! It's great to hear that the all-in-one approach is genuinely simplifying your operations and that the per-technician pricing model is working in your favor as you scale. Consolidating RMM, PSA, ticketing, billing, and automation into a single platform is exactly what we set out to build, so it's rewarding to hear it's delivering on that promise. Your points on UI modernization, reporting depth, and event viewer alert granularity are well taken. We appreciate hearing from our partners and use that input to help inform ongoing improvements. If you’re open to sharing more detail, please join one of our upcoming release webinars or submit feedback through the in-app Product Feedback form. ### 5. Syncro: Unified RMM and PSA with Seamless M365 Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin Y. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 13, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I find it super valuable that Syncro keeps all my end points, customers, quotes, and invoices in one place. The ability to deploy software built into Syncro is very helpful, and having billing consolidated really helps me keep things organized. My favorite thing about Syncro is that the RMM and PSA are integrated into one program rather than feeling like two separate tools bolted together. I love the new M365 integrations, which give me insight into the 365 platform, along with the ability to make changes to and back up tenants directly from Syncro. It's also great that Syncro works well with other security integrations I have. The setup was very easy, and all my information moved smoothly from Repair Shopr. **What do you dislike about Syncro?** We need a way to track expenses. Not a dislike, just something I'd like to see in the platform. **What problems is Syncro solving and how is that benefiting you?** Syncro keeps all my endpoint customers' quotes and invoices organized in one place. It's helpful for deploying built-in software and consolidating billing. The RMM and PSA integration streamlines management, and the M365 integrations give me insight and control over the 365 platform. **Official Response from Sarah Hoffman:** > Thank you for such a detailed and thoughtful review, Kevin! We're thrilled to hear that having your endpoints, customers, quotes, and invoices all in one place is helping you stay organized, and that the integrated RMM and PSA feels like one unified platform rather than two tools bolted together. That's exactly the experience we're building toward. It's also great to know the new M365 integrations are giving you deeper insight into the 365 platform, and that the migration from RepairShopr went smoothly. Thanks as well for the expense tracking suggestion. We appreciate hearing from our partners and use that input to help inform ongoing improvements. If you're open to sharing more detail, please join one of our upcoming release webinars or submit feedback through the in-app Product Feedback form. We look forward to continuing to grow alongside you! ### 6. Syncro: Simple, Stable, and Well-Integrated for RMM and Remote Work **Rating:** 4.5/5.0 stars **Reviewed by:** Josh S. | IT Support Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 19, 2026 **What do you like best about Syncro?** I like syncro for its ease of use and simplicity. For our systems, it's integrated quite well with RMM, scripting and other remote features. It's generally quite stable and I believe my directors are happy with the pricing considering they have been using it for quite some time. Training was relatively simple when I first started but I feel as though the smart search system needs some refining. **What do you dislike about Syncro?** I dislike Syncro's AI smart search system. It never really works the way you want it to and seems to actively not search for key words you know have been used in a ticket. Going back and searching manually for past info in part tickets is still the process I use if this is needed. **What problems is Syncro solving and how is that benefiting you?** Syncro is able to effectively consolidate email ticket requests for our MSP into one central portal. We manage 100s of different clients and syncro makes it easy to stay of top. Everything can be organised and prioritised so that no tickets get missed and the ones requiring out attention quickly can be handled appropriately. ### 7. Effortless MSP Management with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Devyn A. | Technology Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 23, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I use Syncro for billing, ticket management, and remote management at my MSP. It's my hub for every function of my job! The ease of use is my favorite thing about Syncro. The UI is very simple, allowing me to knock out tasks and communications easily, while also providing enough technical data points to troubleshoot problems effectively. I love that it shows all my open tickets in an easy-to-comprehend format at a glance and makes remote connections incredibly simple. The customization options are amazing at improving my workflow. The initial setup was simple on the technician side, even if the admin side took a bit longer. I recommend Syncro to every IT tech I meet. **What do you dislike about Syncro?** The only thing that Syncro doesn't have is a built-in password management tool. If it had that, I would be able to accomplish 90% of my tasks without having to open a separate browser tab. As an example, if I need to remote into a server and add a user to the active directory, I have to go into the server, minimize my screen, open my password manager, find the password, copy and paste it into the login page on the server. If we had something like a suggested pop-up box that showed up when we arrived at a sign-on screen, that would take a minimum of 10-15 seconds out of my workflow and would make server work much faster overall. I don't always have a secondary or tertiary monitor available when I'm on site; this would mitigate the need for that. **What problems is Syncro solving and how is that benefiting you?** Syncro is my hub for everything at work. It makes billing easy and remote connections just a click. The easy-to-use UI lets me handle tasks and troubleshooting effectively. The customization options improve my workflow, and managing tickets is a breeze. ### 8. Effortless Remote Support and Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mason H. | Network Technician, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 05, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I use Syncro for remote support, software deployment, and asset management. It reduces the time to remote on to a customer's machine by sending a single click prompt and makes installing our security products easy with a simple script. Getting information on a customer's device or server is very easy. I like its ease of use and how much time it saves with the ability to remote on to a device easily and manage assets. Syncro's ability to easily deploy software through scripts and manage policies all from the same interface makes it very convenient. The initial setup was very easy. **What do you dislike about Syncro?** It would be really cool if there was an option for Syncro on mobile devices, such as phones and tablets. Sometimes the Syncro service doesn't work on Windows machines and needs to be restarted, but that rarely happens. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to reduce time connecting to customer machines with single-click prompts, deploy software easily, and manage assets efficiently. It's ease of use and ability to manage everything from one interface is convenient and saves me a lot of time. ### 9. Easy to Set Up, Integrates Smoothly, and Great Value for MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Josh H. | Head of Service, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about Syncro?** From a helpdesk management perspective, it has been easy to setup and manage a system that works for us as an MSP, and mould Syncro to our processes. It has integrated well with our other 3rd party tools like Xero for accounts and invoicing. Onboarding new customers is easy and with the policy features it makes rolling out our stack easier. Overall it has been a great tool for us at a good price point. **What do you dislike about Syncro?** The main areas of Syncro that we have issues with are the time tracking modules, which is an area we have turned to a 3rd party tool for. So that we have a single tracker per tech and can then assign time to tickets. In a similar way, from an account and billing perspective, we find it slow and challenging to easily add billable time or charges to tickets in an automated way or in bulk. There is no easy way to add bulk charges accross multiple tickets, or add a specific product with set time/quantity based on time spent. Improvements here would cut a lot of admin time for us. We would also like a better quote/sales module as this is something that we use 3rd party tools for. **What problems is Syncro solving and how is that benefiting you?** Overall Syncro solves a lot of our issues, as it is a single pane of glass for the majority of our MSP work. The general ticket system is great and has allowed us to work too defined processing in our helpdesk, making techs efficient and catch tickets quickly and easily. It solved a lot of our issues with easy recurring invoicing and billing, the recurring invoice and contract section has helped us get consistent and easy revenue through the company. ### 10. All-in-One Ticketing and Inventory Solution **Rating:** 5.0/5.0 stars **Reviewed by:** slade@caw.co.nz S. | Technician, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 15, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I love using Syncro because it's our main ticketing system and central hub for various needs like inventory tracking, invoicing, and estimates, all in one place. Its simplicity is a big deal for me; everything is exactly where I expect it to be, which is great for learning and teaching others how to use it. I've never needed to ask for help to find anything, which speeds up our workflow and saves time. **What do you dislike about Syncro?** There are a few small things that bother me about Syncro, mostly cosmetic issues. The site can be a bit glitchy sometimes, but it's not a dealbreaker for me. I wish there were more customization options for users, and I'd like the ability to create more granular reports. It would be helpful to see exactly what was the most popular service or product from a specific customer over a specific time period. Also, we use Syncro for patch management, but it doesn't work very well. **What problems is Syncro solving and how is that benefiting you?** Syncro simplifies our operations by centralizing ticketing, inventory, invoicing, and more. Its intuitive design speeds up the workflow and saves time since I don't need help finding things. ### 11. Effortless Ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya R. | L2 Systems Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 30, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I like that Syncro’s ticketing system works like a dream for our use case, along with the RMM and scripting features. Together, these tools help our MSP deliver strong customer service. In particular, the scripting engine has been a game-changer for my day-to-day workflow. I’ve used it to automate remote monitoring tasks across our corporate server infrastructure, saving me hours of manual maintenance each week. The RMM’s visibility was also instrumental during a recent project in which I carried out a live file server migration; it let me monitor the data cutover smoothly and avoid user data drift. On top of that, I found Syncro’s initial setup to be a breeze. **What do you dislike about Syncro?** Management of Linux devices. I think it would be better if they reduced the number of required services, since some of them may interfere with development tools. Have noticed issue with Wayland **What problems is Syncro solving and how is that benefiting you?** Syncro has significantly improved our helpdesk efficiency and supports our MSP in delivering strong customer service. The ticketing system, RMM, and scripting tools make it easier to stay organized, keep work on track, and handle support requests smoothly from start to finish. We use API keys to script automation via python and it works like a dream. **Official Response from Jessica Jiang:** > Hey Aditya, thanks for taking the time to write this up! Really glad to hear the ticketing system, RMM, and scripting features are hitting the mark for your MSP. Knowing those tools are helping your team deliver solid customer service is exactly what we're building toward, and it's great that setup was smooth from the start. On the Linux side, that's fair feedback. We know the current agent footprint can feel heavy in environments where dev tools are in the mix, and it's something the team is aware of as we think about how Linux support evolves. If you haven't already, the Syncro Community is a good place to share specifics or upvote related feature requests so the product team can see what's top of mind for partners like you. We're grateful for partners like you who help us keep improving! ### 12. Powerful Ticket Filtering and Secure Script Variables **Rating:** 4.0/5.0 stars **Reviewed by:** Niall H. | IT Technician, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about Syncro?** I like the filtering options in tickets, it makes finding and searching through previous tickets very simple to do. I like the various variable options for scripts, particularly the password one, as I do not enjoy putting passwords as strings in scripts, so this feature allows me to authenticate things within powershell scripts with confidence. **What do you dislike about Syncro?** I wish there was autocomplete for certain programming languages within the script editor. I feel that powershell scripts and python scripts are so ubiquitous that not having autocomplete for the standard library is a shame. I tend to write my scripts in visual studio and awkwardly copy paste them over. **What problems is Syncro solving and how is that benefiting you?** Syncro helps me keep track of what I need to do and where I need to go. The calendar feature is useful for when I get scheduled for things I can see visually how much of my day I should be spending where. ### 13. Streamlines Asset Management with Fast Search **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 27, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I use Syncro for inventory asset management, customer ticketing, RMM, and asset auditing. I appreciate that Syncro reduces the need to perform physical work on many machines simultaneously, which saves a lot of time. It also helps with generating a paper trail for clients' assets. I like being able to export data into CSV files for further processing and find the search feature impressively fast. I enjoy the customization options for assets and products, allowing me to add custom properties and attributes. The initial setup was easy, which is always a plus. **What do you dislike about Syncro?** I can't save my customized search property views, so I have to keep toggling certain asset fields on and off, which is really time wasting. **Recommendations to others considering Syncro:** I use Syncro to reduce the need for physical work on many machines, saving me time, and it helps me generate a paper trail for client assets. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to reduce the need for physical work on many machines, saving me time, and it helps me generate a paper trail for client assets. ### 14. Effortless Management for Student Devices **Rating:** 4.5/5.0 stars **Reviewed by:** Ash S. | It Analyst, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I like that Syncro helps with managing updates and provides remote access for assisting students with their computers or software. It's really organized and keeps everyone updated about their news and software. Managing over 300 students can be daunting, but Syncro helps me keep everything organized, which is crucial. The initial setup was very easy for all the staff and students. **What do you dislike about Syncro?** I'd like a better tutorial on how to use Syncro. A basic how-to video that covers all the UI would be great. **What problems is Syncro solving and how is that benefiting you?** Syncro helps with managing updates and remote access for student laptops. It keeps everything organized and updated for over 300 students efficiently. **Official Response from Sarah Hoffman:** > Thank you for the great review, Ash! We're so glad you're finding Syncro fast, easy to use, and that our customer service team has made a strong impression. Thanks as well for flagging the pricing and UI feedback. We appreciate hearing from our partners and use that input to help inform ongoing improvements! ### 15. Syncro: Intuitive and Cost-Effective RMM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Keith A. | Independent Consultant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about Syncro?** I really like how Syncro keeps everything in one place, making it very easy to manage our clients. The integration with a lot of our outside vendors is also a big plus. I appreciate the ease of use, especially when onboarding new technicians, as it makes it easier for them to learn. The interface being very easy to use makes setting up all of the links and settings straightforward. I've used major ones, and this one definitely beats them at most things. I also found the initial setup was very easy, thanks to the user-friendly interface. **What do you dislike about Syncro?** I don't like the integration with other vendors that it doesn't support. **What problems is Syncro solving and how is that benefiting you?** I find Syncro keeps everything in one place, integrates with other vendors, and is easy to use. It simplifies my client management and eases onboarding for new technicians. ### 16. Efficient All-in-One Solution with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Christian M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I like Syncro for its ability to oversee tickets, automate, and manage assets. It's great that I don't need multiple interfaces because it's a one-stop-shop. **What do you dislike about Syncro?** I find the delay when clicking between tabs to be a bit annoying, as it takes about 1 second, and I'd prefer a smaller delay. I also think there could be more tools for automation. When we sell computers, we set them up to a standard configuration, and it'd be nice to have a configuration that could be applied when setting up these computers, similar to a custom OOBE, but after Windows has been installed. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for MSP work to manage organization. It allows me to oversee tickets, automate tasks, and manage assets in one place, avoiding the need for multiple interfaces. It's a convenient one-stop-shop solution. **Official Response from Sarah Hoffman:** > Thank you for taking the time to share this honest feedback. We're glad Syncro's flexibility and reliability have been valuable to your day-to-day operations. We hear you on the performance side, and this kind of specific feedback helps our team know where to focus. Please feel free to submit any additional detail through the in-app Product Feedback form as well. ### 17. Easy to Use, Fast, and Great for Device & Server Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 24, 2026 **What do you like best about Syncro?** I like that the application is very easy to use you can easily access everything you need on the site without difficulty with the layout making it easy to find everything you are looking for when using this combined with it allowing you to add monitoring for devices and servers it make it easy to work and monitor everything with my other integrations that help too. This with the site performance being quick and snappy allowing you to get to tab to tab quickly and without issue is fantastic. **What do you dislike about Syncro?** So far, I haven’t noticed anything in particular that stands out as bad or non-functional. From what I can see up to this point, I’m happy to report that there isn’t anything I dislike about the app. **What problems is Syncro solving and how is that benefiting you?** It solves the issue of poor management of time and logging as the app is setup with built in calendars and timers that allow you to quickly and efficiently allow you to locate what upcoming scheduled tasks you have and record the time that you have spent doing it so that everything is correctly logged and tracked leading to less issuess of incorrect timings and reporting's when gerneating reports. **Official Response from Sarah Hoffman:** > Thank you for such a detailed and thoughtful review! It's great to hear that the layout, navigation, and overall speed of Syncro are hitting the mark for you, and that the built-in calendars, timers, and reporting tools are helping you stay organized and accurate. Keeping everything easy to find and fast to access is something we genuinely care about, so knowing it's making a real difference in your day-to-day workflow means a lot. We look forward to continuing to grow alongside you! ### 18. Effective RMM Tool with Easy Setup, Needs Quicker Support **Rating:** 4.5/5.0 stars **Reviewed by:** Nick D. | CTO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Syncro?** I really like that Syncro is easy to use, with remote management features that just work seamlessly. The setup process was straightforward and didn't even need a guide thanks to the intuitive interface and menus. The community script library is a great bonus, providing useful scripts that others have created, which I can use for frequent tasks. The ability to remotely connect to computers and solve problems, as well as view all computer details and patch management state, makes Syncro valuable to me. **What do you dislike about Syncro?** Sometimes Syncro will show the wrong IP address, which needed to be corrected by a support ticket more than once. Lately, launching Splashtop doesn't work on the first try, or I have to click the button again to launch it, which can be annoying. Sometimes scripts don't run when expected, and I ended up having to rerun the script on a whole company manually. There was also a support ticket that didn't get a response for almost a year. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for remote management, connecting to computers to solve problems, and keeping them up to date. The community script library helps find frequent solutions quickly. **Official Response from Sarah Hoffman:** > Thank you for taking the time to share your feedback, Nick! We're glad to hear you're enjoying Syncro's intuitive interface, remote management capabilities, and community script library. It's great to know these features are helping make your day-to-day work easier. We also appreciate you highlighting this level of feedback as it helps us identify where we need to improve, and we're continuously working to strengthen both our platform reliability and our support experience. Thanks again for being part of the Syncro community and for helping us make Syncro better. ### 19. Comprehensive RMM with Room for UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj s. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 31, 2026 **What do you like best about Syncro?** We've been using Syncro for ticket management and RMM, and it's been working great with our workflows. It helps to keep our client systems updated, configure policy, and provide direct remote access all in one solution. We love the RMM part to manage client workstations and our server, and it keeps us alerted on everything so we can act as soon as something goes wrong. Syncro is very valuable because it has lots of features like scripting and automations, which help a lot. The initial setup was easy. **What do you dislike about Syncro?** I don't like the current UI because it can be better and more modern. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for ticket management and RMM. It keeps client systems updated, allowing direct remote access, and scripting and automations help a lot. It alerts us in real-time to manage client workstations and servers, making action possible as soon as something is wrong. **Official Response from Sarah Hoffman:** > Thank you for the thorough and honest review! It's great to hear that Syncro has been a strong fit for your ticketing and RMM workflows, and that the scripting, automations, and real-time alerting are making a real difference for how you support your clients. We also hear you on the UI, modernizing the interface is something we take seriously, and feedback like yours genuinely helps shape where we focus our efforts. We're grateful for partners like you who help us keep improving! ### 20. Highly Effective Tool for Daily IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo O. | Level 2 IT Support Agent, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Syncro?** I really like how well Syncro integrates with other tools we use, allowing me to jump between different systems smoothly. It helps me solve many daily issues for our clients and earns their trust in our company. The initial setup was pretty easy with a friendly interface, and I can give Syncro a big 10 for its effectiveness in resolving daily tasks. **What do you dislike about Syncro?** One of my frustrations with Syncro is when a computer doesn't have the Syncro agent installed yet, and I have to fall back on Splashtop SOS to connect to them, which is an extra step and slows things down compared to just connecting directly through Syncro. It would help a lot to have a quicker way to install Syncro on the computers without sending the customers the Syncro agent installer, maybe a way to add their computers through a website and then auto install it. **What problems is Syncro solving and how is that benefiting you?** I use Syncro daily to manage client computers. It integrates well with other tools, helping me resolve daily issues and earn client trust. However, it slows down when the agent is absent, needing another tool for connection. **Official Response from Sarah Hoffman:** > Hi Eduardo, Thank you for the detailed and thoughtful review! It's great to hear that Syncro has become such a central part of your daily workflow and that the integrations are helping you deliver consistent, trustworthy service to your clients. Thank you for sharing this. We hear you on how having to fall back on Splashtop SOS to reach machines without the Syncro agent adds an extra step and slows things down. We appreciate hearing from our partners and use that input to help inform ongoing improvements. If you're open to sharing more detail, please join one of our upcoming release webinars or submit feedback through the in-app Product Feedback form. ### 21. Effortless Ticket Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 12, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I use Syncro MSP as a service desk platform for IT, and I like that it allows for ease of access and easy creation of IT service tickets by customers. I appreciate having a place to manage and review all tickets for the IT help desk. I like that it has 2FA security login, a nice dashboard, and an asset management tool. The reports feature is very helpful too. **What do you dislike about Syncro?** The filter function can have a search feature when trying to filter through a large list of options. The filter in the 'Tickets' tab can allow for a search feature when selecting the 'End User' or 'Assigned Tech', so as to allow for a quicker selection. Also, the term 'End User' does not match the term 'Customer' which is what appears in the table. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to easily create and manage IT service tickets, improving access and organization for our help desk. The 2FA security, dashboard, asset management, and reporting features are very helpful. **Official Response from Sarah Hoffman:** > Thank you for the thoughtful review! We're glad Syncro is working well as your IT service desk; from easy ticket creation and management to 2FA, the dashboard, asset management, and reporting. Thanks as well for flagging the filter search and the "End User" vs. "Customer" terminology. We appreciate hearing from our partners and use that input to help inform ongoing improvements! ### 22. Unified Platform with Some UI Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Ifat s. | Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 17, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I think one of the best features of Syncro is its ability to have multiple things under a single pane of glass. We use Syncro RMM to manage devices, and it includes RMM, ticketing, client information, emails, everything, keeping it unified with API and user access. Additionally, the integration with Pax8 is seamless, making it easy to track counts and manage billing with our clients. Most of the stuff we need is there, which is the best feature about Syncro for us. **What do you dislike about Syncro?** I think the user experience could be a little bit better. The UI could use some improvements. Also, if you want to change your RMM tool from Splashtop to something else, it has its own pros and cons, but overall, it's nice. **What problems is Syncro solving and how is that benefiting you?** Syncro helps us track invoices, ensuring they are paid and the correct information goes out to clients, which keeps our finances organized. It also integrates seamlessly with Pax8, aiding in managing billing and device management with RMM. **Official Response from Sarah Hoffman:** > Thank you for the thoughtful review! It's great to hear that the unified platform is working well for your team. Having RMM, ticketing, client info, and billing all in one place is exactly what we set out to build, and it's rewarding to hear it's making a real difference in how you manage your business. We also love that the Pax8 integration is hitting the mark for billing and device management. We hear you on the UI feedback, and it's something we take seriously. Our team is continuously working to refine the experience, so your input genuinely helps steer those improvements in the right direction. We're grateful for partners like you who help us keep improving! ### 23. Unified Platform with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 12, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I like that Syncro allows us to manage and track service delivery across our customer base, and we can implement, manage, and monitor the devices among that customer base. Using it from a service delivery, direct billing, and invoicing perspective, it's nice to have everything in a unified platform. They have started incorporating some Microsoft tenant integrations, which is an added benefit. We decided to switch to Syncro from ConnectWise due to better pricing and contract terms, and also because it has a fully unified platform that allows us to consolidate different tools into a single tool. The initial setup was pretty easy and the software is much more intuitive than ConnectWise. We were fairly quick to become operational in the initial transition. **What do you dislike about Syncro?** I think the biggest issues that we've had so far are related to end-user remote access or multisite management of organizations, primarily from a billing perspective. Just making those work well within the tool. Deploying end-user remote access through the default splash top built into Syncro is a bit challenging. Also, only one user can be associated with one device, which is unfortunately pretty limiting for how many of our offices would prefer to interact with those devices. So those are the two biggest issues. They are currently lagging in AI capabilities and automation compared to some other platforms. **What problems is Syncro solving and how is that benefiting you?** Syncro allows us to manage and track service delivery and monitor devices across our customer base. ### 24. All-in-One Platform That Streamlines Tickets, Scheduling, and Onsite Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 20, 2026 **What do you like best about Syncro?** What I like most about Syncro is that it brings ticketing, customer records, asset management, remote monitoring, invoicing, documentation, and scheduling together in one system. The Outlook calendar integration is especially useful because appointments sync between both calendars, which makes it much easier to manage onsite visits and my day-to-day workload without having to enter everything twice. The Syncro mobile app also lets me quickly review and update tickets while I’m onsite or on the go. Having customer details, past tickets, device information, and billing notes all connected saves time and helps our team stay coordinated from the initial request through completion and invoicing. **What do you dislike about Syncro?** The differences between the mobile app and the online version can create a steep learning curve, since features and workflows aren’t always presented in a consistent way. Ticket blueprints are helpful for standardising work, but it’s frustrating that you can’t convert an existing normal ticket into a blueprint ticket once the required workflow becomes clear later on. **What problems is Syncro solving and how is that benefiting you?** Syncro helps us manage customer requests, technician workloads, assets, remote support, scheduling, and billing in one system. It gives our team clearer visibility into what work is still outstanding, who is responsible for it, and what needs to happen next. Outlook calendar syncing helps prevent missed appointments, and the mobile app lets me update tickets quickly while I’m working onsite. Overall, it improves coordination, cuts down on duplicated administration, and ensures completed work is accurately documented and ready for invoicing. **Official Response from Sarah Hoffman:** > Thank you for such a detailed and thoughtful review! It's great to hear that having ticketing, asset management, scheduling, invoicing, and customer records all in one place is making a real difference for your team's coordination and efficiency. The Outlook calendar sync is a favorite for exactly the reason you described, and we're glad it's helping you stay on top of onsite visits without the double-entry headache. Thanks for flagging the differences between the mobile app and online version, and the blueprint ticket conversion. We appreciate hearing from our partners and use that input to help inform ongoing improvements. If you're open to sharing more detail, please join one of our upcoming release webinars or submit feedback through the in-app Product Feedback form. ### 25. Powerful Script Automation and a Great Remote Desktop Toolkit **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 20, 2026 **What do you like best about Syncro?** I'm a huge fan of the script running ability of synchro, it allows for diversity of complex task to be done to either benefit the end user or the IT technician. The remote desktop tool is also great and although it's not perfect the package of background tools can be handy. **What do you dislike about Syncro?** Sometimes it comes across clunky. Things don't appear that should be appearing (ran a script and it only shows in the run history after a million page refresh). When a ticket is received, it is initially unassigned. I reply mentioning "ticket added to the queue", but then it is automatically assigned to me. So every time I let a customer know their ticket is added to the queue I have to go back and unassign the ticket from myself. Ticket filtering/sorting and searching is also not great. Sometimes it works, sometimes it doesn't. it's hard to search a ticket by content, most successful attempt involved searching by ticket subject. **What problems is Syncro solving and how is that benefiting you?** Asset Management, Ticket Resolution, Asset Remoting Access, Invoicing. Basically its allowing us to use syncro as a one stop shop for most of our IT needs. We require the purchase of less products and can focus on everything having great synergy on 1 platform. ### 26. Reliable Remote Management Tool with Excellent Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Ross W. | CEO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 10, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I find Syncro's GUI and user experience to be excellent. It's very fast and I never have issues, making it very reliable. I also appreciate how easy it is to integrate with other systems. The overall system is great and I absolutely love the pricing model. It's incredibly easy to use with not a large learning curve to figure out how it works. The background tools for remote administration are great, and we love that the pricing model means we don't get charged for every endpoint, making things easier to administer and keeping our customers happy. The initial setup of Syncro was extremely easy. **What do you dislike about Syncro?** I wish the billing system was better and more integrated with Bitdefender. It's easy to install it, but the systems are still separate, and we need to sign in to another platform for higher-level administration and removal tasks. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for centralized cloud management and remote control access to customers. It's easy to use with no large learning curve, and we love the pricing model which simplifies administration and keeps customers happy. **Official Response from Jessica Jiang:** > Hey Ross, We’re so glad to hear that you found the setup process easy! I also appreciate your feedback regarding the Bitdefender EDR integration. We’re constantly working with our security partners to expand the capabilities offered. We’re committed to your success and are so glad to have you as a Syncro Partner. ### 27. Intuitive, Responsive, and Great Integrations—Syncro Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about Syncro?** Intuitive UI/UX makes it easy to pick Syncro up and figure out how to use it. System is really responsive with great integrations that allows you to manage multiple tools (think backups, anti-virus, and M365) to be managed through a single platform. We haven't had the need to reach out to support as Syncro just works and any issues that came up, we were able to address internally. You are 100% making your worth of money with Syncro. **What do you dislike about Syncro?** The main issue we have is with lack of some features when it comes to rules and automation tasks. None of the issues are major enough to cause a headache but would be a "nice to have". For example, as it stands Ticket Rules only support "AND" so you can't have multiple options defined in a single rule if you only need one of them to work, forcing you to make multiple rules instead of one. **What problems is Syncro solving and how is that benefiting you?** With Synco, we are able to manage all our clients using different Operating Systems (Windows, Mac, Linux) through a single platform. ### 28. Highly Efficient and User-Friendly IT Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Jason F. | Managing Partner, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about Syncro?** I use Syncro for monitoring all my IT infrastructure, ticketing, inventory, and remote support. It's very easy to use and saves me time with tickets, alerts, and infrastructure management. Syncro has a ton of features, allowing me to track time and problems through ticket creation and receive great alerts that keep me informed of any issues. The tools within Syncro let me access remote devices and perform remote troubleshooting, while also allowing me to see historical data, recurring issues, and detailed information about my monitored equipment. The initial setup was super easy compared to other RMM tools I've used in the past. **What do you dislike about Syncro?** I don't have any dislikes with Syncro. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to monitor my IT infrastructure and manage tickets, inventory, and remote support. It centralizes management, aids troubleshooting remotely, is user-friendly, and saves time on tickets, alerts, and more. It helps access historical data and recurring issues, keeping me informed. **Official Response from Sarah Hoffman:** > Hi Jason, Thank you so much for the detailed and thoughtful review! It's great to hear that Syncro has become such a central part of how you manage your IT infrastructure, from ticketing and inventory to remote support and alerting. Knowing that the setup was smoother than other RMM tools you've used before, and that it's genuinely saving you time day to day, is exactly what we're aiming for. ### 29. Intuitive Interface and Efficient Scripting, Lacks Robust Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 12, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I find Syncro really easy to use, which is great for managing my IT Support business. The platform provides fast support for customers and is easy to understand. What I like most is the interface; it is straightforward even for new hires, which means we can get up and running with very minimal training time. The scripting feature is super easy, it executes quickly, and can be scheduled at convenient times. It makes deploying scripts to endpoints easy to build, test, and deploy. **What do you dislike about Syncro?** I think Syncro could improve its payment processors because there aren't many affordable options, and it lacks historical performance reports. The reports in general aren't really that useful, and there aren't many ACH options from reliable providers. **What problems is Syncro solving and how is that benefiting you?** I find Syncro's ease of use helps provide a fast support platform and easy understanding. The interface enables quick training for new hires, and scripting is easy and fast, simplifying deployments. **Official Response from Jessica Jiang:** > Hello there! I am so grateful to have you as a Syncro Partner for over three years! ✨ Hearing that we are still a "life saver" for you and that our interface and uptime have remained reliable is a huge win for us. I’m especially glad that our per-user pricing and easy-to-use scripting continue to provide the value and time savings you need to stay flexible. We are continuously looking at ways to refine these financial workflows, like our recurring billing and one-click invoicing from tickets, to ensure they feel as intuitive as our scripting and data fields. Your long-term perspective is invaluable to us as we work to make those transitions even faster. Thank you for being such a long-standing Syncro Partner. We look forward to supporting your business for many more years to come! ### 30. All-in-One IT Support Solution with Room for UI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Iva S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 13, 2026 **What do you like best about Syncro?** I find Syncro to be an impressive all-in-one product solution for ticket management, remote support, and asset management. It helps me manage tickets and assets efficiently and offers an amazing remote tool to handle tasks from start to finish. The RMM agent is awesome, providing all software and hardware details, which is really useful. It captures all information, sends health alerts or errors, and works great for pushing scripts from the backend. The initial setup was quick, which I appreciated. **What do you dislike about Syncro?** Syncro's new UI isn't very useful and I think it could be more user-friendly. There's an overall area for improvement, though I can't pinpoint specifics. **What problems is Syncro solving and how is that benefiting you?** I find Syncro helps me manage tickets and assets efficiently. I love the remote tool for its ability to capture all info and health alerts. It's my all-in-one solution. **Official Response from Sarah Hoffman:** > Hi Iva, thank you for the thoughtful and detailed review! It's great to hear that Syncro is serving as your true all-in-one solution, and that the RMM agent, remote tool, and ticket and asset management are all hitting the mark for you. We appreciate the UI feedback and knowing there's room to improve the experience is something we take seriously, and our team is continuously iterating on usability. ### 31. Syncro: Game-Changing RMM for Automated Scripting & Busy Client Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Vami G. | System Administrqtor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 10, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** true all in one RMM, multiple endpoints per user, Smart ticketing and Scripting for multiple shell commands, patch management. I could go o and on but those are the features that stand out. **What do you dislike about Syncro?** Less options to classify tickets under the status and also lack of targeted feed about reducing alerts esp on RAm usage **What problems is Syncro solving and how is that benefiting you?** Like i mentioned, it helps with scripting commands when users and clients are too busy to allow work to be done, e.g. Reboot PC's at a certain time to push updates, using the backgrounding tool to run disk check and check PC uptime **Official Response from Sarah Hoffman:** > Thank you for the five-star review, Vami! We're thrilled to hear Syncro is delivering as a true all-in-one RMM, from multiple endpoints per user to smart ticketing, multi-shell scripting, and patch management. Those are exactly the kinds of workflows we're building for. Thanks as well for flagging the ticket status classification options and the feedback around alert tuning for RAM usage. We appreciate hearing from our partners and use that input to help inform ongoing improvements! ### 32. Syncro Simplifies Remote Management **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo O. | Professional Service Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 15, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I love using Syncro for managing our clients' endpoints remotely. It's very nice for installing applications, assigning policies, and running scripts. I appreciate having unified client information where everything is saved in the same source, which makes it easy to check contacts, locations, billing history, and tickets. The RMM alerts are very good for checking the endpoint's status and generating alerts. I also enjoy the integration with tools like Splashtop to connect remotely, plus it was very simple to set up by adding all the client's information. Syncro is a great tool, and I'd definitely rate it a 10! **What do you dislike about Syncro?** The RMM alerts need to be more detailed. Some basic messages like 'Bad block on HDD1' should provide more specific information on the hard drives. More integrated apps would be beneficial, including options to add AI. Also, having a dedicated section for documentation would be good. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to manage client endpoints remotely and troubleshoot issues efficiently. It provides unified client information and RMM alerts, making it easy to check contacts, locations, billing, and ticket history. This streamlines support and ensures we can monitor endpoints effectively. **Official Response from Jessica Jiang:** > Hi Eduardo! Thank you so much for the 10/10 rating and for sharing how Syncro helps you streamline your client management. We’re thrilled to hear that the unified client information and our Splashtop integration are making your remote support more efficient. Regarding your feedback on RMM alert details, we are constantly refining our monitoring to ensure you get the most actionable data possible. We also hear you on the desire for more AI and dedicated documentation. We appreciate you being part of the Syncro community! ### 33. Effortless Endpoint Management, User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Derick E. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 30, 2026 **What do you like best about Syncro?** I really like Syncro for remote endpoint management as it keeps important client information and ticket contacts all in one place, making it easier to find what I need and manage support. It’s user-friendly, convenient, and a great value for handling day-to-day IT tasks. I appreciate that it is pretty much self-explanatory and guides me when I might forget things. The initial setup was very easy and overall, I would definitely give it a 10 out of 10. **What do you dislike about Syncro?** Nothing I can think of at the moment. **What problems is Syncro solving and how is that benefiting you?** I find Syncro useful for remote endpoint management, organizing client info and tickets in one place. It's user-friendly and guides me through tasks, helping me avoid brain freezes and making processing tickets easier. ### 34. Effortless Setup, Strong Support, Limited Driver Options **Rating:** 4.5/5.0 stars **Reviewed by:** Omar A. | Sr. Systems and Network Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about Syncro?** I find Syncro incredibly easy to use with its friendly GUI and quick setup, which didn't take much of our time. It's been a relief to have it, as it's removed many issues from my shoulders, like updating our devices across various countries and offices. The interface is straightforward, and the support team is great. Also, the installation and configuration were very easy and efficient. **What do you dislike about Syncro?** I find updating the drivers a bit of a hassle because Syncro only supports Intel and a few brand names. Also, I can't install Syncro on Linux, which limits its use for our team. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to eliminate the need for WSUS in all my offices. It simplifies distributing security patches and allows me to support staff remotely. Its easy-to-use GUI and quick setup have resolved many of my device update issues across various locations. **Official Response from Sarah Hoffman:** > Hi Omar, Thank you for the thoughtful and detailed review! It's great to hear that Syncro has made managing devices across multiple countries and offices so much smoother. We appreciate your feedback on the driver support limitations and Linux compatibility, and we'll be sure to share it with the team. We're grateful for partners like you who help us keep improving! ### 35. RMM and PSA in one tool: essential for a small MSP in the region **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** September 02, 2026 **Describe the project or task Syncro helped with:** Syncro provides a comprehensive solution for MSPs by integrating RMM and PSA functionalities into a single platform. This allows for seamless transitions from alerts to tickets to billing, enhancing efficiency and reducing the need for multiple tools. **What do you like best about Syncro?** Three things. First, the technician-based pricing model rather than per device: as a small MSP, I can add positions at a client without my bill skyrocketing, and my costs remain predictable. Then the script deployment: I push a patch or check on multiple clients at once instead of connecting one by one. And finally, having the RMM and PSA in the same interface: I move from alert to ticket to billed time without changing tools or copying information. **What do you dislike about Syncro?** The most irritating point is deploying the agent at a client who already has third-party antivirus. With Kaspersky, the agent download is blocked by a generic heuristic detection like RemoteAdmin, even before installation. It's not a real threat, but you have to guess where the block comes from, find the exact name of the detection, and create the exclusion — while the client sees a security alert on their workstation, which doesn't help trust. Up-to-date and easily accessible exclusion documentation by antivirus vendor would avoid these back-and-forths. Another downside: the learning curve for automation and policies is steep at first — it's powerful, but you don't always find where to set what on the first try. **Recommendations to others considering Syncro:** To improve the experience, it would be beneficial to have a more intuitive interface for setting up automation and policies. Additionally, providing a comprehensive and easily accessible exclusion guide for various antivirus software would greatly enhance the deployment process. **What problems is Syncro solving and how is that benefiting you?** My main problem is distance: my clients (SMEs and municipalities) are spread over hundreds of kilometers, so each trip is costly in time. Syncro allows me to handle most interventions remotely, without traveling. It also addresses tool dispersion: instead of separate RMM, remote access, ticketing, and billing systems, everything is on the same platform. Practically, the time worked is logged directly on the ticket and goes to billing, so I lose much less billable time than before. ### 36. Effective RMM Solution with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 01, 2026 **What do you like best about Syncro?** I find Syncro's Splashtop and Backgrounding tools great for RMM. The asset data populated into the assets page is very helpful too. The ticket automations are great for managing recurring tickets, auto-resolving marketing tickets, and setting up automated client emails when a ticket is assigned to a tech. It also offers useful RMM tools for managing client assets. I find it fairly easy to use with easy navigation once you learn the site. The integrations are also great, and I look forward to even more options being available in the future. **What do you dislike about Syncro?** Assigning multiple technicians to tickets, rather than having to use the subscriber feature, would be very useful. A better calendar integration that allows full calendar view and quicker sync times than ICS would be amazing and very helpful as well. I would also love a feature allowing uninstallation of programs on assets directly from the assets Installed Apps tab. **What problems is Syncro solving and how is that benefiting you?** Syncro's tools like Splashtop and Backgrounding are great for managing client assets. The asset data is very helpful, and ticket automation simplifies recurring tasks and communication with clients. ### 37. Intuitive RMM Tool with Easy Setup and Powerful Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Syncro?** I use Syncro as an RMM tool to help remotely support my clients, and I appreciate how it allows us to manage a large amount of devices and push targeted policies effectively. I love the integration into other security and useful tools. The setup was incredibly easy, and there's a wide range of tools available for all our MSP needs. Also, the UI feels intuitive, making it easy to navigate through its layers. **What do you dislike about Syncro?** I dislike the inability to further customize what the taskbar icon says, like when a user hovers over the icon and sees what text is presented. Also, it can be a pain not being able to move multiple folders within the policies section; you can multi-select devices but not the folders. **What problems is Syncro solving and how is that benefiting you?** Syncro lets us manage many devices remotely, push policies, and integrate with helpful tools. The setup was easy, offering a wide range of tools for MSP needs with an intuitive UI. ### 38. Complete solution with a Clear, Accessible Tabbed Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent D. | IT Support Technician, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I like being able to sync with Microsoft 365 so that we can easily block access to an account in case there is a potentially compromised account without having to log on to the admin platform of that company. That and the tabs up top that make everything accessible without having to think about where a feature might be. **What do you dislike about Syncro?** It’s frustrating that I can’t assign a single asset to two different end users. In a few very specific situations, having that option would have been really helpful. **What problems is Syncro solving and how is that benefiting you?** It helps with pretty much everything. Keeping track of the inventory of assets, keeping the phone numbers of everyone you provide support for so that we can easily join them. Fast operations and reliable all the time so I can bypass the loading times of the Microsoft Admin center sometimes. **Official Response from Jessica Jiang:** > Hey Vincent, thanks for sharing this! The M365 integration use case you described is exactly the kind of scenario it was built for, so it's great to hear it's paying off in the field. And glad the tabbed layout is keeping things navigable without a mental map. On assigning a single asset to multiple end users, if you haven't already, it may be worth checking our Community to see if other MSPs have found workarounds that fit your setup. Glad to have you with us, and thanks for taking the time to share your experience! ### 39. Intuitive MSP Platform with Handy Remote Support and Endpoint Details **Rating:** 4.5/5.0 stars **Reviewed by:** Mike R. | Lead PC Tech, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Syncro?** Syncro is very intuitive and easy to use. I’ve been working on PCs on the bench for 30 years, but this is my first foray into the MSP world. The remote support features and endpoint details are especially handy and make a real difference in day-to-day MSP work. **What do you dislike about Syncro?** I wish it had a Trend Micro plug in as this is the AV I want to use for non-commercial MSP clients. **What problems is Syncro solving and how is that benefiting you?** Keeping track of and connecting with clients is a breeze, I don't have to send them to a website to do remote desktop support. **Official Response from Sarah Hoffman:** > Thank you for sharing your experience, Mike! We're thrilled the remote support features and endpoint details are making a real difference in your day-to-day operations. Thank you for your feedback. We appreciate hearing from our partners and use your input to help inform ongoing improvements. If you’re open to sharing more detail, please join one of our upcoming release webinars or submit feedback through the in-app Product Feedback form. ### 40. Powerful & Versatile Tool for MSPs with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Alexis B. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 20, 2026 **What do you like best about Syncro?** I find Syncro simple to use yet versatile and powerful, which is great for managing tickets, assets, and customers. Being able to access and manage clients' work all within a few browser tabs is really convenient. It helps me keep track of the work I need to do, and lets me run scripts remotely without hassle. I also found the initial setup to be pretty easy. **What do you dislike about Syncro?** The remote access features could be improved upon. Specifically, I'd like to see a better interface for running PowerShell remotely or for looking at processes. Other than that, I'm very satisfied. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to create and manage tickets, assets, and customers. It keeps track of my tasks, allows me to run scripts and access assets remotely, and organizes work across clients within a few tabs. **Official Response from Sarah Hoffman:** > Hi Alexis, thank you for the thoughtful and detailed review! We're glad to hear Syncro has made managing tickets, assets, and customers feel straightforward and organized, and that the initial setup went smoothly for you. Your feedback on the remote access interface, particularly around PowerShell and process visibility, is well noted and genuinely useful as we continue refining the platform. We're grateful for partners like you who help us keep improving! ### 41. Comprehensive IT Support with Powerful Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Krish S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 08, 2026 **What do you like best about Syncro?** I find Syncro to be a great tool for managing tickets and providing IT support, as it has everything you could ask for. The ability to manage and track tickets and invoice them all from the same portal is incredibly useful. I also appreciate that Syncro has one of the best RMM tools and a remote support option with lots of automation features that work really great. The scripting feature is incredibly helpful, especially if you know how to use it, allowing for tasks like installing and uninstalling software for all clients with just one script and troubleshooting and managing organizational systems. The initial setup of Syncro was quick, which was a big plus. **What do you dislike about Syncro?** I would like to see a better client portal. If they can have a single URL for everyone, that will be best. **What problems is Syncro solving and how is that benefiting you?** Syncro helps me manage and track tickets, invoice from the same portal, and offers great RMM and remote support with excellent automation features. **Official Response from Sarah Hoffman:** > Hi Krish, Thank you for the thoughtful and detailed review! It's great to hear that Syncro's ticketing, invoicing, RMM, and automation features are all coming together to make your day-to-day IT support work smoother. The scripting capabilities really do unlock a lot of power once you get comfortable with them, so it's awesome to hear you're putting them to good use. We also appreciate you flagging the client portal feedback. We're always listening to how Partners are experiencing the platform, and feedback like yours helps inform the conversations happening across our teams. We'll make sure it gets shared internally. We're grateful for partners like you who help us keep improving! ### 42. Comprehensive Features, Needs Better Asset Accuracy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 14, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **Describe the project or task Syncro helped with:** Syncro provides a robust platform for managing service tasks, offering tools for remote access, task delegation, and asset management. **What do you like best about Syncro?** I appreciate how comprehensive Syncro's features are. The remote access and monitoring tools are valuable because they allow me to work for clients across the city without needing to travel. I also like how Syncro enables the team to cleanly assign and delegate a high volume of tasks without interfering with each other. The initial setup was very easy. **What do you dislike about Syncro?** I would like to be able to edit private notes after they are submitted. The accuracy of asset information is sometimes unreliable. **Recommendations to others considering Syncro:** To improve the user experience, consider enhancing the accuracy of asset information and allowing edits to private notes post-submission. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for ticket tracking, allowing us to delegate tasks with ease. The comprehensive features and remote access tools let me work for clients without traveling. ### 43. All-in-One Platform with Robust Automation, Minor UI Drawbacks **Rating:** 5.0/5.0 stars **Reviewed by:** Samitha P. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 12, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I like Syncro because it's an all-in-one platform that helps me eliminate tool sprawl, saving hours every day by keeping all client data, tickets, and monitoring in one place. I appreciate the powerful automation and scripting, which let me automate repetitive tasks like patching and ticket triage, improving efficiency through automation. The per-technician pricing is also a feature I like. Additionally, the initial setup was very easy and took only a few days. **What do you dislike about Syncro?** I feel the user interface is outdated, making navigation clunky and giving the platform a dated feel compared to competitors. **What problems is Syncro solving and how is that benefiting you?** Syncro eliminates tool sprawl with a unified platform, saving time and boosting efficiency through automation. It saves hours by centralizing data, automating repetitive tasks like patching and ticket triage. **Official Response from Jessica Jiang:** > Hi Samitha! Thank you for taking the time to share your feedback with us. We're thrilled to hear that our single dashboard is helping you save time and respond to issues faster. It’s also great to know that our video and PDF tutorials made your initial setup smooth and straightforward. Regarding your feedback on reporting, we hear you loud and clear. We recently introduced the Top 5 Devices with Alerts visual block to help technical leaders better demonstrate proactive value to their clients. For even deeper customization and modern visuals, we've launched the Community Power BI Template Hub, which allows for more robust charts and graphs. We are also actively working on broader Smarter Dashboards and Analytics as part of our 2026 roadmap to provide the modern look and feel you're looking for. We appreciate your support as we continue to evolve the platform! ### 44. Versatile MSP Tool with Outstanding Remote Access **Rating:** 4.5/5.0 stars **Reviewed by:** Ram P. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 13, 2026 **What do you like best about Syncro?** I find Syncro superbly designed and packed with all the features I could ask for as an MSP. It helps me manage clients, tickets, inventory, and workstations efficiently. I love Syncro RMM as it provides a lot of information with alerts, and lets me run scripts or deploy software silently. The Syncro platform is fantastic for managing servers and various operating systems like Windows, Mac, and Linux all in one place. The automation, scripting, and policy features, along with the best-in-market remote access tools, ensure everything runs smoothly. The alerts especially help our after-hour techs to fix issues timely, making working hours smooth, and the initial setup was pretty simple. **What do you dislike about Syncro?** We would like to see more eye catchy and modern UI. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to manage servers, workstations, and various OS on one platform with automation, scripting, and remote access, boosting efficiency. Its alerts help us tackle issues promptly, ensuring smooth operations during work hours. **Official Response from Sarah Hoffman:** > Hi Ram, Thanks so much for taking the time to share. Really glad to hear Syncro is covering the full scope of your MSP workflow, from client and ticket management to RMM, scripting, and remote access all in one place. Knowing the alerts are helping your after-hours techs catch and resolve issues quickly is exactly the kind of impact we're building toward. We're continually refining the look and feel of the platform, and input like yours helps guide where we focus that work. ### 45. Phenomenal Tool for Streamlined IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Esaúl P. | Systems Administrator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2026 **What do you like best about Syncro?** I love how easy it is to manage multiple clients and their endpoints from a centralized platform with Syncro. It's simply phenomenal to have a tool that allows you to manage a considerable number of clients without any hassle. The initial setup of Syncro was easy as well, which made the transition smooth. **What do you dislike about Syncro?** I find the work logs and workflow challenging, and I feel the UI design could be optimized. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to manage my day-to-day IT operations, solving the challenge of having client information, endpoint management, ticketing, and remote support spread across different tools. ### 46. I've tried several other platforms and have come back to Syncro. **Rating:** 5.0/5.0 stars **Reviewed by:** Roger M. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 24, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** Synchro is a complete product. With helpful integrations, and although other products maybe more integrated, Synchro definitely gets the job done at a reasonable price. With helpful tech support, and without it being overwhelming. **What do you dislike about Syncro?** I think their reporting system could still use improvement. And integration with other products could be more complete. Especially with products such as IT Glue which it only partially integrates with (the PSA side does, but the RMM doesn't). **What problems is Syncro solving and how is that benefiting you?** Initially, (several years ago) I was not thrilled with their remote support tool. Since then, they have added Splashtop which is an acceptable and better alternative to their original offering. However, I still find that the extra cost of using Screenconnect is worth it especially since much of our work is done through the remote support tool. We are very hands on with our customers and they like it when we can remote into their computers, and start fixing the issue they are having in less than a minute. This connection time is roughly the same for the Splashtop product, their internal tool (which you can still use and which we find very helpful sometimes) as well as Screenconnect. **Official Response from Jessica Jiang:** > Hello Roger! It is wonderful to hear that you’ve returned to Syncro after exploring other platforms. We truly appreciate your feedback and are glad to be your choice for a complete, reasonably priced solution that "gets the job done" without the overwhelm :) Thank you for being a Syncro Partner! ### 47. Effortless Ticket Management and Notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Umer R. | Associate Software Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about Syncro?** I love that Syncro is very simple to learn and use, which makes it incredibly convenient. The notifications system is great too, ensuring that no one misses any new updates or customer requests. I also appreciate how easy it is to track and record everything, and I like that we can customize our support forms through widget flows. Additionally, the integration with our Slack channels is a big plus, as it keeps us updated and informed about everything. **What do you dislike about Syncro?** The color scheme. **What problems is Syncro solving and how is that benefiting you?** I find Syncro convenient for tracking and recording everything, and customizing support forms. It keeps us updated and informed with a simple interface and notifications system, so we never miss any customer requests or updates. ### 48. Efficient, User-Friendly Asset Management with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Syncro?** I use Syncro for ticketing and managing assets, and it's easy to use and pretty easy to manage devices and tickets with. The remote desktop feature is particularly helpful because it means I don't have to physically go to a location to fix an issue, nor do I have to instruct an end user on fixing a difficult issue. Syncro serves as an all-in-one solution for managing computers and machines, which simplifies our operations. **What do you dislike about Syncro?** I find the reporting features a bit hard to set up and I think they could use some tweaking. **What problems is Syncro solving and how is that benefiting you?** Syncro is my all-in-one tool for ticketing and managing devices. It simplifies managing assets and provides remote support. It's easy to use, making device management straightforward. The remote desktop feature saves trips and complex explanations when resolving issues. ### 49. Effective Communication and Remote Management but Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Syncro?** I like communicating with clients and being notified of changes like customer replies in Syncro. The integration with Splashtop for remote assistance is also very handy. The initial setup was pretty simple once I learned the menu layout. **What do you dislike about Syncro?** Our POS second screen doesn't work now and we have a ticket in but haven't received any update for months. It was a key part of our process so it was disappointing to see it seemingly discontinued. SMS communication with clients has also been an intermittent and rare issue with us not receiving some clients' SMS messages. The ticket merging and splitting was confusing initially as it didn't behave as I had expected. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for communication and documentation, managing client devices, and it integrates well with Splashtop. However, our POS second screen doesn't work, and SMS communication with clients can be unreliable. It keeps me informed with client interactions, which I appreciate. **Official Response from Sarah Hoffman:** > Thank you for taking the time to share such a detailed and honest review. We're genuinely glad to hear that client communication, device management, and the Splashtop integration have been working well for you. Those are areas we've put a lot of care into. That said, we're sorry to hear about the POS second screen issue and the lack of updates on your ticket. That's not the experience we want for our partners, and we'd like to make sure it's being looked into. Please feel free to follow up on your existing ticket, or share your email address here so we can pass it along to our support team. ### 50. Streamlines Business Processes with Robust Asset Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 17, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I use Syncro at work to track clients and their computer and IT assets, run scripts, take payments, and track shop sales. I appreciate how it streamlines the business process and has everything we need in one place, from tracking customers to inventory management and software integrations. I like the scripting modules in the asset management section, which allow me to remediate issues and run diagnostics on one or multiple computers to quickly diagnose or solve customer problems. It reduces the workload by enabling me to schedule or immediately run a script, fixing issues without disrupting the customer's workflow. Additionally, we use Syncro with their bundled remote software, Splashtop, as well as purchasing Bitdefender licenses through their platform, and have begun using their Microsoft 365 integration for user management. **What do you dislike about Syncro?** We have been having issues with Syncro on Apple products, but this is more a limitation imposed by Apple's security practices than anything Syncro can do. Otherwise, Syncro has been improving on issues brought to their attention, so I can't think of any others that they haven't at least started on improving. **What problems is Syncro solving and how is that benefiting you?** Syncro streamlines my business processes, consolidating everything from customer tracking to inventory management in one place. It reduces my workload with powerful scripting modules that fix issues without disrupting customers. ## Syncro Discussions - [What is the Syncro MCP Server?](https://www.g2.com/discussions/what-is-the-syncro-mcp-server) - 1 comment, 1 upvote - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/how-does-your-pricing-compare-to-the-traditional-rmm-vendors) - 1 comment, 1 upvote - [What's the best combined RMM and PSA platform that handles ticketing, invoicing, and remote access?](https://www.g2.com/discussions/what-s-the-best-combined-rmm-and-psa-platform-that-handles-ticketing-invoicing-and-remote-access) - 1 comment, 1 upvote - [What does Syncro do?](https://www.g2.com/discussions/what-does-syncro-do) - 1 comment, 1 upvote - [Is per-endpoint or per-seat pricing better for RMM software?](https://www.g2.com/discussions/is-per-endpoint-or-per-seat-pricing-better-for-rmm-software) - 1 comment, 1 upvote - [View Syncro pricing details and edition comparison](https://www.g2.com/products/syncro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-03+05%3A16%3A36+-0500&secure%5Bsession_id%5D=25decfdb-3f05-423b-882e-7db414caa18a&secure%5Btoken%5D=d3345a1200611a42d1288f8a4ad64a2eae64be26129d0bdb735b1829980dc966&format=llm_user) ## Syncro Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance - User Management - Task Management - Issue Management - Mobile Device Management **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking - Deployment Management - Policy Management - Configuration Management - IT Incident Management - Remediation Management - Support Ticket Management - Compliance Management - Activity Tracking - Help Desk Management - Inventory Management - Contract/License Management - Vendor Management - Network Monitoring - Server Monitoring - Server Monitoring - Network Monitoring **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management - Resource Allocation & Planning - Progress Tracking - Project Time Tracking - Project Management **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking - Time & Expense Tracking - Activity Tracking - Billable Items Tracking - Document Management - Multiple Projects **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing - Service Level Agreement (SLA) Management - Remote Access/Control **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Analytics** - Forecasting - Reporting - KPIs - Real-Time Reporting **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Active Directory Integration **Additional Functionality** - Audit Trail - Build Automation - Alerts/Notifications - Scheduling - Maintenance Scheduling - Generative AI - Dashboard - Endpoint Protection - API - Real-Time Reporting - Billing & Invoicing - Anti Virus - Security Tools - Performance Metrics - Event Logs - Self Service Portal - Real-Time Analytics - Backup and Recovery - CRM - Real-Time Updates - AI Copilot - Customizable Reports - Usage Tracking/Analytics - Task Scheduling - Automatic Backup - Device Auto Discovery - Vulnerability Scanning - For MSPs - Customizable Branding - Real-time Alerts - Activity Dashboard - Real-Time Data - Access Controls/Permissions - Reporting/Analytics - Network Security - Uptime Reporting **Administration** - Standard Integrations - Workflow - Access Management - Email Management - Workflow Management - Task Management - Portfolio Management - Calendar Management - Timesheet Management - Accounting Integration - Third-Party Integrations **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization - Proposal Generation - Generative AI **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Additional Functionality** - Activity Dashboard - Gantt/Timeline View - Quotes/Estimates - Collaboration Tools - Customizable Fields - CRM - AI Copilot - Customizable Reports - Performance Metrics - Access Controls/Permissions - Billing & Invoicing - Approval Process Control - Reporting & Statistics - Project Templates - Task Scheduling - Real-Time Data - Document Storage - Drag & Drop **Administration** - Usage Information - Active Directory Integration - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer - Third-Party Integrations **Platform** - Cross-Platform Access - Applications Management - Communication Management - Multiple Monitor Access **Security** - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top Syncro Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,987 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,240 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (792 reviews)