Askable Reviews & Product Details

I've been using Askable for about a year, initially to improve our research processes, and since then we've started utilizing some of their other services as well. The platform has been especially valuable for sourcing niche candidates within our sector, which has always been a challenge for us. More recently, we began working with their in-house researchers to conduct interviews and generate reports, and the outcomes are excellent. The support from the team has also been outstanding, both in managing projects and keeping us informed about product updates. Review collected by and hosted on G2.com.

We've not had any issues with the platform or the service. Review collected by and hosted on G2.com.

I use Askable to recruit participants for qualitative research studies both online and in person. Askable makes it really easy to do a fast recruit, find a diverse set of participants, and use our existing tool stack, making the admin of running research much faster. I like how fast recruitment can happen, even when you're trying to recruit for fairly niche projects. I was able to do a full qual recruit within 26 hours. Askable makes it very easy to flag low-quality participants, so I don't mind that the quality can vary. They also handle payment for me, which is really nice. Review collected by and hosted on G2.com.

I'd like a better integration with Google Calendar for when I am running research outside of Askable, at the moment it's a bit tricky to get participants a calendar invite. I'd like to be able to either easily export the email addresses of participants so I can send them calendar invites directly (I understand that might not be a fit for Askable) so some kind of integration where I can send Askable the Google Calendar invite and have them send it to the participant. Review collected by and hosted on G2.com.

I find Askable super simple for getting a campaign going, which brought us a load of really qualified candidates. The proactive Askable team helped readvertise campaigns whenever we needed more responses, making it easy to get all the interviewees we want. I appreciate that the platform is intuitive and easy to use. The human support is invariably engaging, friendly, and helpful, which I really value. Adding our own availabilities into the calendar instead of negotiating timings with candidates is a big time saver. The interview tool is great, especially because it allows watchers who don’t appear in the meeting itself, so it doesn't overwhelm the participant. Review collected by and hosted on G2.com.

We found that download speeds out of Askable (for full interview video recordings) were sometimes slow. Review collected by and hosted on G2.com.

I really like that I can self-manage the recruitment process with Askable. The quick availability of videos and transcripts makes things efficient, and the team is friendly. Overall, it's an easy-to-use platform that lets me get things done relatively quickly. The initial setup was also very easy. Review collected by and hosted on G2.com.

When working as Askable researcher some of the projects have really difficult specs which can slow down the process. In the Insights builder with the reels, not being able to control the order of the videos impacts the reporting flow and sometimes they don't make sense. Review collected by and hosted on G2.com.

I use Askable for customer and market research. It's great because it enables me to quickly and easily recruit participants for research studies and takes away much of the headache around participant scheduling, rescheduling, communications, and incentive payment. I find Askable to be easy to use, and in most cases, it's fully self-serve, so I can set up studies myself and make adjustments as needed. The support is also responsive and helpful whenever I encounter any challenges. The ability to easily self-serve studies is especially valuable to me because we often pull studies together at the last minute or with little lead time, and it helps keep things moving without relying on back-and-forth with a vendor. Review collected by and hosted on G2.com.

At times we have had challenges in meeting quotas for studies, either overall for the study, or lacking a balance of male and female participants. The ability to rate participants is binary - either good or bad - which is challenging when you speak with a participant who is not great/very forthcoming, but you do not want to penalize a person by saying they were 'bad' - if they turned up and had the conversation they deserve some recognition for that, but the ability to provide a more nuanced ranking might help the platform put forward more engaged participants. Review collected by and hosted on G2.com.

The research capability matches that of in-house teams I've worked with, and the fresh perspectives from the researchers frequently reveal nuances I might overlook because I'm so immersed in the work and its context. Review collected by and hosted on G2.com.

Our systems are quite restricted, which means we can't access Google products. Even after using Askable for several years, I still find myself needing to remind the Askable team to send attachments and updates by email in file formats compatible with our systems, instead of Google documents that we simply can't open. Review collected by and hosted on G2.com.

It is an easy to use tool with allow us to test quick and make decisions. I really appreciate their support in all stages of research, from planning to execution, I how I can count on them if I need. Review collected by and hosted on G2.com.

They are very open to feedback, so every time we have any problems they jump right in to help. One example is when we had "poor performing" participants (who didn't complete the tasks), Askable offered to repeat the tests with no additional costs for us. Review collected by and hosted on G2.com.

I am currently a one-man-band, running all market research needs for the company. Askable's Plus/ Tracks allows me to work with other researchers of my choice to help me complete projects when I can't put all my time into them. It has literally saved my life!

It is super user friendly and I have worked with wonderful people so far. Review collected by and hosted on G2.com.

I think I may run into some tricky situations whereby I can't run two projects through the track at once, but the team has made it clear that we can at least have that conversation about what to do when that happens. I also think for other teams, not having the credit system anymore may be a reason they can't continue working with Askable. It's fine for my role though. Review collected by and hosted on G2.com.

For my specific use case, which is usually for conducting one on one interviews and usability studies, Askable have made the entire process much more efficient and headache-free. We used to go back and forth with third party market research recruitment firms on the brief and screener, then participant scheduling was a nightmare, consent was extra work, and participant quality wasn't always great (and difficult to replace if one had gone very badly). With askable, all of those factors have been simplified. I can recruit good quality participants from a very large panel, schedule (and re-schedule), conduct, and analyse my data all from a single platform. It has saved a lot of time and headaches for me and my team. Customer support has also always been easy and helpful to interact with when needed, which is relatively rare. Review collected by and hosted on G2.com.

For a time there were a few bugs in the video conferencing side of things, but these have been ironed out and it now performs really well. I would like the ability to have more conditional logic and better screen-out logic on the recruitment questionnaire, but I can usually work around this. Review collected by and hosted on G2.com.

I love using Askable for the recruitment of participants for user research because it significantly streamlines the process, making it quick and easy. Participant recruitment can often be time-consuming and frustrating, but Askable solves these problems efficiently. I appreciate that I can usually find enough suitable participants within just 2-3 days, which is invaluable when my team requires customer insights promptly. This swift turnaround helps me meet my needs effectively and allows me to provide the necessary insights that my team demands with urgency. Additionally, I value having the assurance that I can replace any 'dodgy' participants effortlessly. Overall, the platform's quick and reliable recruitment capabilities are essential for my research tasks and are highly valuable in my role. Review collected by and hosted on G2.com.

It can be challenging to find participants if I have very specific needs, although this seems to be improving as Askable expands its pool of recruits. Additionally, I would like the ability to specify certain accessibility needs in participants, which currently isn't an available option, forcing me to depend on screener questions instead. Review collected by and hosted on G2.com.