Askable Reviews & Product Details

I like Askable because it's simple and straightforward. I appreciate that I don't have to jump through hoops to get started, and the studies are usually related to things I care about. The convenience of being paid for sharing my thoughts is a definite plus. I find it easy to give feedback on products and services I use daily, and my input feels useful. The setup was really easy and quick, as creating an account and answering a few questions only took a minute. Review collected by and hosted on G2.com.

One thing that could be improved is the availability of studies; sometimes there just aren't many that match me, so I don't get to participate as often as I would like to. It can be a little unclear why I'm not selected for certain ones, so more transparency would help. I would like to see more consistent opportunities or notifications when new studies open up because it is really easy to miss them. Review collected by and hosted on G2.com.

I like Askable because it's easy to set up and quick to get results, especially for unmoderated testing. I appreciate the insights pulled from the testing, and it just makes testing and validation a lot easier and quicker. Setting up tests is very easy, which is a big plus for me. Review collected by and hosted on G2.com.

I guess what could be improved is being able to set quotas in the screeners and things like that. That's the only thing that I would say needs to be approved. Only other thing I would say as well is using Microsoft Teams. It's a bit more difficult because you have to send out the link invites to customers individually. That yeah, the only thing that's not easy about it. Review collected by and hosted on G2.com.

Askable has saved me a ton of time when recruiting and communicating with participants. Now that it includes AI, reporting feels much easier and faster. I also like that the platform offers end-to-end UX research tools, so I don’t have to rely on a bunch of different tools just to get everything done.

I also appreciate how quickly and seriously the team takes action to address my concerns. Kudos to the support team. Review collected by and hosted on G2.com.

The list of allowed countries is still too limited for us, since we work with participants from many countries that aren’t included. In the study settings UI, I can also select countries that don’t even appear on the allowed-country list, which is confusing. Sometimes the participants we get are not quite who we’re looking for. Review collected by and hosted on G2.com.

I've been using Askable for about a year, initially to improve our research processes, and since then we've started utilizing some of their other services as well. The platform has been especially valuable for sourcing niche candidates within our sector, which has always been a challenge for us. More recently, we began working with their in-house researchers to conduct interviews and generate reports, and the outcomes are excellent. The support from the team has also been outstanding, both in managing projects and keeping us informed about product updates. Review collected by and hosted on G2.com.

We've not had any issues with the platform or the service. Review collected by and hosted on G2.com.

I use Askable to recruit participants for qualitative research studies both online and in person. Askable makes it really easy to do a fast recruit, find a diverse set of participants, and use our existing tool stack, making the admin of running research much faster. I like how fast recruitment can happen, even when you're trying to recruit for fairly niche projects. I was able to do a full qual recruit within 26 hours. Askable makes it very easy to flag low-quality participants, so I don't mind that the quality can vary. They also handle payment for me, which is really nice. Review collected by and hosted on G2.com.

I'd like a better integration with Google Calendar for when I am running research outside of Askable, at the moment it's a bit tricky to get participants a calendar invite. I'd like to be able to either easily export the email addresses of participants so I can send them calendar invites directly (I understand that might not be a fit for Askable) so some kind of integration where I can send Askable the Google Calendar invite and have them send it to the participant. Review collected by and hosted on G2.com.

I find Askable super simple for getting a campaign going, which brought us a load of really qualified candidates. The proactive Askable team helped readvertise campaigns whenever we needed more responses, making it easy to get all the interviewees we want. I appreciate that the platform is intuitive and easy to use. The human support is invariably engaging, friendly, and helpful, which I really value. Adding our own availabilities into the calendar instead of negotiating timings with candidates is a big time saver. The interview tool is great, especially because it allows watchers who don’t appear in the meeting itself, so it doesn't overwhelm the participant. Review collected by and hosted on G2.com.

We found that download speeds out of Askable (for full interview video recordings) were sometimes slow. Review collected by and hosted on G2.com.

I really like that I can self-manage the recruitment process with Askable. The quick availability of videos and transcripts makes things efficient, and the team is friendly. Overall, it's an easy-to-use platform that lets me get things done relatively quickly. The initial setup was also very easy. Review collected by and hosted on G2.com.

When working as Askable researcher some of the projects have really difficult specs which can slow down the process. In the Insights builder with the reels, not being able to control the order of the videos impacts the reporting flow and sometimes they don't make sense. Review collected by and hosted on G2.com.

I use Askable for customer and market research. It's great because it enables me to quickly and easily recruit participants for research studies and takes away much of the headache around participant scheduling, rescheduling, communications, and incentive payment. I find Askable to be easy to use, and in most cases, it's fully self-serve, so I can set up studies myself and make adjustments as needed. The support is also responsive and helpful whenever I encounter any challenges. The ability to easily self-serve studies is especially valuable to me because we often pull studies together at the last minute or with little lead time, and it helps keep things moving without relying on back-and-forth with a vendor. Review collected by and hosted on G2.com.

At times we have had challenges in meeting quotas for studies, either overall for the study, or lacking a balance of male and female participants. The ability to rate participants is binary - either good or bad - which is challenging when you speak with a participant who is not great/very forthcoming, but you do not want to penalize a person by saying they were 'bad' - if they turned up and had the conversation they deserve some recognition for that, but the ability to provide a more nuanced ranking might help the platform put forward more engaged participants. Review collected by and hosted on G2.com.

The research capability matches that of in-house teams I've worked with, and the fresh perspectives from the researchers frequently reveal nuances I might overlook because I'm so immersed in the work and its context. Review collected by and hosted on G2.com.

Our systems are quite restricted, which means we can't access Google products. Even after using Askable for several years, I still find myself needing to remind the Askable team to send attachments and updates by email in file formats compatible with our systems, instead of Google documents that we simply can't open. Review collected by and hosted on G2.com.

It is an easy to use tool with allow us to test quick and make decisions. I really appreciate their support in all stages of research, from planning to execution, I how I can count on them if I need. Review collected by and hosted on G2.com.

They are very open to feedback, so every time we have any problems they jump right in to help. One example is when we had "poor performing" participants (who didn't complete the tasks), Askable offered to repeat the tests with no additional costs for us. Review collected by and hosted on G2.com.