Sprig Reviews & Product Details

I like that Sprig allows me to be confident about reaching the right customer at the right time. It cuts research time so we can maintain a live pulse on our product across a diverse set of customers and their needs. Sprig is far superior in reaching the right customer at the right time compared to other tools like GetFeedback. Above all, Sprig is much more user-friendly, enabling multiple departments at our company to use the tool relatively quickly to reach out to customers for feedback. Review collected by and hosted on G2.com.

I wish it would allow us to automatically format a pasted question option choice from Google Docs. I think this is on their roadmap so I'm eager for it to release. It would also be great to see what they do for the synthesis portion in the future since it would be great to get to edit the AI buckets when it takes a first attempt at coding the survey data. Review collected by and hosted on G2.com.

Sprig has been an essential tool for gathering opinions in an uncomplicated and clear manner. We frequently need to know how users feel when they leave or how to enhance the administrative staff's experience.

The best scenario is for the surveys to be conducted at the appropriate time, without interruption, and for the responses to be recorded right away. I don't have to spend hours manually organizing data, which saves me a ton of time. Review collected by and hosted on G2.com.

At first, it was somewhat costly to adapt to the manner question flows are designed, particularly if we sought more tailored approaches for our style of patient. I also believe that having more case studies available would benefit the healthcare sector. Review collected by and hosted on G2.com.

Easy to start with the simple installation for non technical users,

Easy to target with e.g. path or interaction based segments.

Create multiple study types and filtering results by user attributes is also helpful. Review collected by and hosted on G2.com.

Some analytics might not be enough for more advanced insights, which we need to delegate to other BI tools. Exporting data is not as straightforward as we fought. Review collected by and hosted on G2.com.

As a Product Manager, I love how easy and intuitive it is to understand overall trends and themes at the survey and individual question level. I also enjoy being able to double click into responses and identify the specific user that left feedback so I can follow-up or investigate their usage on other platforms. I'm a huge fan of the Sprig Slack integration as well since my Product Designer create a Slack channel where all Sprig responses are logged for our product. Review collected by and hosted on G2.com.

No notable downsides. It meets my needs as a Product Manager who needs access to an intuitive qualitative tool to survey our users Review collected by and hosted on G2.com.

Sprig has become a valuable part of our user research toolkit, especially as we’ve scaled our efforts and looked for ways to collect insights faster and with less manual coordination. Its strength lies in enabling in-the-moment feedback through in-product surveys, which helps us capture user sentiment and behavioral context with high relevance. Review collected by and hosted on G2.com.

Customization Limits: While the tool is easy to use, there are some limitations around branding and question types that might not suit complex research needs.

Analysis Depth: The reporting dashboard is great for high-level patterns, but for more nuanced qualitative analysis, we often have to export data to dig deeper. Review collected by and hosted on G2.com.

Sprig has been a gamechanger for in product feedback collection. Its ability to seamlessly target users and capture insights at scale has transformed how we gather feedback. It delivered both high volume and high quality responses with minimal operational overhead.

Before Sprig, running early access and beta programs required significant program management effort, often yielding low response rates or weak signals. With Sprig, we could autonomously collect a steady stream of quality feedback, allowing teams to monitor real-time sentiment using their AI powered analysis.

The real unlock came when we integrated Sprig with Enterpret. Suddenly, in product feedback wasn’t just a siloed data point. it became part of a unified feedback ecosystem, alongside sources like Zendesk, Twitter, and Reddit. This gave the entire company a single, searchable source of truth, making it easier to identify trends, validate decisions, and stay connected to user needs at scale.

If you’re looking to build a continuous loop between user insights and product decisions, Sprig (especially when paired with Enterpret) is a must-have. Review collected by and hosted on G2.com.

Sprig's billing model can be very confusing and rather expensive. It's not very clear how it works and how to manage it in an optimal way. Also the way they format their data exports through the API is really tricky as well and takes a lot of time to reformat into a usable way. Review collected by and hosted on G2.com.

Set up is very easy and adding attributes to target users is also a breeze Review collected by and hosted on G2.com.

Question skip logic needs debugging as it resets frequently while the survey is running. Review collected by and hosted on G2.com.

Studies look great and are super easy to create.

Basic implementation is easy with the javascript SDK (though adding events could be a little easier for us - more on that in the next section).

The AI summaries are super helpful. As a result we've seen solid organic adoption with our PMs who are lunching quite well designed surveys with minimal support! Review collected by and hosted on G2.com.

If you use segment it's easy to bring your existing events etc in however it lacks a public API to send events. If it supported Snowflake data sharing, brining attributres from our warehouse would make implementation even quicker! Review collected by and hosted on G2.com.

Easy to install and capture user feedback. I like that the button is always visible and has a nice design. We use it for bug hunting with users. Review collected by and hosted on G2.com.

Can add Make integration. But with webhooks, we solve it. So it's not critical Review collected by and hosted on G2.com.

The ease of setting up surveys. Sprig makes it very easy to get in-app surveys set-up and deployed in super fast time. Im impressed with the bespoke dashboards that can be set up to view data and the look and feel of the UI is great - not to clunky and very smooth. The support team are also great with solving any issues or questions I have - highly recommend! Review collected by and hosted on G2.com.

The only thing would be that as Im based in the EMEA timezone, getting support can take longer that I would like - but as soon as the team are online, the support is swift and the team are very quick to make things happen. Review collected by and hosted on G2.com.