Best User Research Tools with Photo Submission Capabilities

How Many User Research Tools Products Does G2 Track?

Total Products under this Category: 213

Category Stats (Sep 2026)

  • Average Rating: 4.55/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Optimal (+0.6%) - Among all products in this category, Optimal recorded the largest rating increase compared to last month

Last updated: September 29, 2026

How Does G2 Rank User Research Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 12,000+ Authentic Reviews
  • 213+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for User Research Tools

G2 Grid® for User Research Tools plotting products by satisfaction and market presence

Highlighted products: User Interviews, Sprig, UserTesting, Dscout, Discuss, Qualtrics Market Research, Hotjar by Contentsquare, and Lyssna.

Underlying data: [Grid® JSON](https://www.g2.com/categories/user-research/grids.json?focus%5B%5D=user-interviews&focus%5B%5D=sprig&focus%5B%5D=usertesting&focus%5B%5D=dscout&focus%5B%5D=discuss&focus%5B%5D=qualtrics-market-research&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=lyssna)

UserTesting

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.

Average Rating: 4.4/5.0

Total Reviews: 735

How Do G2 Users Rate UserTesting?

  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • Sorting: 7.4/10 (Category avg: 8.5/10)
  • In-App: 7.4/10 (Category avg: 8.3/10)
  • On-Site: 6.9/10 (Category avg: 8.1/10)

Who Is the Company Behind UserTesting?

  • Seller: UserTesting
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @usertesting
    42,832 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,876 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: UX Researcher, Product Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 41% Large, 37% Medium

What Do G2 Reviewers Say About UserTesting?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of UserTesting, enabling quick setup and feedback for effective digital experiences.
  • Users value the valuable insights UserTesting provides, enhancing understanding of consumer sentiment effectively and efficiently.
  • Users value the time-saving feedback from UserTesting, allowing for swift, informed decisions without guesswork.
  • Users praise the helpful and quick customer support of UserTesting, enhancing their overall experience and effectiveness.
  • Users value the insightful feedback tools of UserTesting, enhancing understanding of consumer sentiment effectively and efficiently.
Cons
  • Users face testing difficulties due to technical issues and limited quality of participants in unmoderated studies.
  • Users express frustration over missing features in UserTesting, highlight difficulties with notes and survey formatting.
  • Users report survey issues, including limited lanes, low participant quality, and lengthy wait times for results.
  • Users find UserTesting to be expensive, especially considering the quality of the participant pool and support services.
  • Users find the limited functionality of UserTesting, particularly in analysis and feature reliability, frustrating at times.

What Are Recent G2 Reviews of UserTesting?

What Are G2 Users Discussing About UserTesting?

Dscout

Dscout is an AI-powered Research Platform for capturing in-the-moment insights from high-quality participants. The world’s largest brands use Dscout to test ideas, iterate quickly, collaborate, and build confidently. Dscout helps brand and product teams conduct multi-method research like: -usability testing -concept testing -interviews -field studies -diary studies -surveys -intercepts -card sorting -and more Dscout is well-known for -High-quality participants with ID and video verification, plus access to 3 million participants via Partner Panels -A built-in Private Panel management tool (CRM) -Seamlessly supporting multiple research methods in one study, including multi-activity (Diary) studies -An extremely high level of service and support for all pricing tiers, with custom project support available via the special services team -Useful AI Agents for planning, moderating, and analyzing research -Enterprise-grade privacy and security Dscout is mainly used by User Experience Researchers (UXRs), Product Designers, Product Managers, Market Researchers, Website Teams, E-commerce specialists, Consumer Insights, and Customer Experience Teams at Enterprise and Mid-market orgs. Some common use cases are: -competitive and market research -continuous discovery and iteration -discovery research -GenAI testing -personas and segmentation -prototyping and product design -testing and validation AI features are woven throughout the Dscout platform to users work faster, follow best practices, and uncover hidden patterns and insights. Users can choose which AI features they wish to use. All AI content is labelled, editable, and references sources when possible.

Average Rating: 4.5/5.0

Total Reviews: 188

How Do G2 Users Rate Dscout?

  • Ease of Use: 8.5/10 (Category avg: 9.1/10)
  • Sorting: 7.8/10 (Category avg: 8.5/10)
  • In-App: 7.8/10 (Category avg: 8.3/10)
  • On-Site: 6.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Dscout?

  • Seller: Dscout
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Chicago, IL
  • LinkedIn® Page: www.linkedin.com
    298 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: UX Researcher, Senior UX Researcher
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 57% Large, 22% Medium

What Do G2 Reviewers Say About Dscout?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Dscout, enabling quick study setups and fast response collection.
  • Users value the helpful customer support of Dscout, consistently providing timely assistance and addressing all inquiries.
  • Users value the intuitive usability and robust participant recruiting features of dscout, enhancing their research experience.
  • Users laud dscout for its excellent support and rapid, quality responses that enhance research efficiency and effectiveness.
  • Users highly value the engagement with participants, appreciating the unique ability to clarify questions throughout the process.
Cons
  • Users find the missing features in Dscout frustrating, particularly regarding randomization, bugs, and recruitment profile visibility.
  • Users find Dscout's feature limitations frustrating, citing issues with analysis tools and poor export functionalities.
  • Users find participant quality issues in Dscout, leading to unreliable data and a limited panel for diverse projects.
  • Users find the limited analysis capabilities of Dscout challenging, seeking better tools for video summarization and insights.

What Are Recent G2 Reviews of Dscout?

What Are G2 Users Discussing About Dscout?

Userback

Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. Feedback items are enriched with screenshots, session data, and technical metadata so product teams can make informed decisions quickly, without switching between tools. - Visual feedback and bug reporting: Users submit annotated screenshots, screen recordings, and comments directly within the app. Bug reports automatically capture console logs, browser details, and other technical metadata for faster troubleshooting. - Session replay: Visualizes real user behavior alongside submitted feedback, helping teams identify and address issues in context. - In-app surveys and feature portal: Customizable NPS, CSAT, and CES surveys measure user sentiment and satisfaction. The feature portal lets teams manage, prioritize, and validate product ideas with their customer base. - AI-powered insights and automation: AI automatically categorizes feedback as bugs, ideas, or general inquiries, detects sentiment, and generates titles. Automation rules handle tasks like assignment and setting due dates. - Integrations and browser extension: Userback integrates with tools including Jira, Slack, Intercom, ClickUp, and GitHub. A browser extension is available for capturing feedback from any website or web application. Userback offers a Free Plan with essential features. Paid plans scale according to user needs, and all plans, including Free, support unlimited feedback collection.

Average Rating: 4.7/5.0

Total Reviews: 282

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How Do G2 Users Rate Userback?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Sorting: 8.2/10 (Category avg: 8.5/10)
  • In-App: 8.3/10 (Category avg: 8.3/10)
  • On-Site: 8.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Userback?

  • Seller: Userback
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Brisbane
  • Twitter: @userbackio
    202 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 81% Small, 8% Medium

What Do G2 Reviewers Say About Userback?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Userback, enjoying its intuitive interface and seamless feedback integration.
  • Users appreciate the easy feedback management of Userback, streamlining communication and improving issue identification with intuitive tools.
  • Users love the simple setup of Userback, making integration and feedback management quick and efficient.
  • Users appreciate the seamless integration and built-in screen capture features of Userback, enhancing their feedback collection process.
  • Users praise the simple and intuitive UI of Userback, streamlining feedback collection and management effortlessly.
Cons
  • Users note the limited customization options for visual design, making it hard to align with brand identity.
  • Users find feature limitations frustrating, especially regarding control over widget colors and overwhelming notifications.
  • Users desire missing features like customizable widget colours and multiple issue resolution states for better usability.
  • Users find the limited features of Userback restrict their ability to add clients and customize configurations.
  • Users find the limited options for user management restrictive, impacting their ability to tailor workflows effectively.

What Are Recent G2 Reviews of Userback?

What Are G2 Users Discussing About Userback?