Overall Satisfaction Score
99
The Top 20 User Research Tools
Check out this list of the top User Research Tools products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
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The Top 20 User Research Tools
Top Industries of Reviewers:
Computer Software
30%
Information Technology and Services
28%
Market Research
27%
Research
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.6
Meets Requirements
Average: 9.1
8.6
Ease of Doing Business With
Average: 9.5
9.1
Ease of Setup
Average: 9.4
8.8
Quality of Support
Average: 9.4
8.9
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
91
Top Industries of Reviewers:
Market Research
75%
Consumer Goods
11%
Marketing and Advertising
8%
Food & Beverages
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.4
Meets Requirements
Average: 9.1
9.3
Ease of Doing Business With
Average: 9.5
9.5
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
88
Top Industries of Reviewers:
Information Technology and Services
30%
Design
25%
Computer Software
23%
Marketing and Advertising
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.3
Meets Requirements
Average: 9.1
8.7
Ease of Doing Business With
Average: 9.5
9.0
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.4
9.2
Ease of Admin
Average: 9.3
8.9
Overall Satisfaction Score
83
Top Industries of Reviewers:
Financial Services
29%
Computer Software
28%
Information Technology and Services
25%
Retail
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.6
Meets Requirements
Average: 9.1
8.8
Ease of Doing Business With
Average: 9.5
8.9
Ease of Setup
Average: 9.4
8.8
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 9.3
8.9
Overall Satisfaction Score
82
Top Industries of Reviewers:
Marketing and Advertising
61%
Computer Software
17%
Financial Services
14%
Business Supplies and Equipment
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.0
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 9.5
8.9
Ease of Setup
Average: 9.4
8.9
Quality of Support
Average: 9.4
8.4
Ease of Admin
Average: 9.3
8.9
Overall Satisfaction Score
81
Top Industries of Reviewers:
Computer Software
34%
Information Technology and Services
27%
Market Research
23%
Marketing and Advertising
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.5
Meets Requirements
Average: 9.1
9.3
Ease of Doing Business With
Average: 9.5
9.4
Ease of Setup
Average: 9.4
9.7
Quality of Support
Average: 9.4
9.1
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
80
Top Industries of Reviewers:
Computer Software
47%
Information Technology and Services
35%
Financial Services
9%
Marketing and Advertising
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.8
Meets Requirements
Average: 9.1
8.7
Ease of Doing Business With
Average: 9.5
9.2
Ease of Setup
Average: 9.4
8.8
Quality of Support
Average: 9.4
9.1
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
79
Top Industries of Reviewers:
Computer Software
46%
Information Technology and Services
30%
Research
14%
Retail
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.2
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
79
Top Industries of Reviewers:
Retail
37%
Consumer Goods
26%
Health, Wellness and Fitness
23%
Publishing
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.8
Meets Requirements
Average: 9.1
9.6
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
78
Top Industries of Reviewers:
Computer Software
40%
Information Technology and Services
28%
Financial Services
16%
Consulting
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.7
Meets Requirements
Average: 9.1
9.5
Ease of Doing Business With
Average: 9.5
9.8
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
9.6
Overall Satisfaction Score
78
Top Industries of Reviewers:
Information Technology and Services
30%
Financial Services
26%
Research
25%
Market Research
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.5
Meets Requirements
Average: 9.1
8.8
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.4
8.7
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 9.3
8.6
Overall Satisfaction Score
78
Top Industries of Reviewers:
Higher Education
47%
Research
45%
Education Management
6%
Market Research
2%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.0
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.4
9.0
Quality of Support
Average: 9.4
7.8
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
73
Top Industries of Reviewers:
Information Technology and Services
39%
Computer Software
23%
Education Management
19%
Design
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.6
Meets Requirements
Average: 9.1
9.6
Ease of Doing Business With
Average: 9.5
9.7
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
9.5
Overall Satisfaction Score
73
Top Industries of Reviewers:
Computer Software
33%
Marketing and Advertising
24%
Information Technology and Services
21%
Retail
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.8
Meets Requirements
Average: 9.1
9.7
Ease of Doing Business With
Average: 9.5
9.0
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
9.0
Overall Satisfaction Score
73
Top Industries of Reviewers:
Design
38%
Consulting
23%
Insurance
23%
Information Technology and Services
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.2
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.4
9.4
Ease of Admin
Average: 9.3
9.6
Overall Satisfaction Score
71
Top Industries of Reviewers:
Information Technology and Services
40%
Banking
20%
Design
20%
Internet
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.9
Meets Requirements
Average: 9.1
9.9
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
70
Top Industries of Reviewers:
Food & Beverages
33%
Marketing and Advertising
33%
Consumer Goods
24%
Retail
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.6
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
70
Top Industries of Reviewers:
Market Research
68%
Research
17%
Consumer Goods
7%
Higher Education
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.2
Meets Requirements
Average: 9.1
9.4
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.4
9.6
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
9.5
Overall Satisfaction Score
68
Top Industries of Reviewers:
Marketing and Advertising
40%
Computer Software
28%
Information Technology and Services
18%
Design
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.3
Meets Requirements
Average: 9.1
8.8
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
66
Top Industries of Reviewers:
Computer Software
41%
Information Technology and Services
27%
Logistics and Supply Chain
18%
Internet
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.6
Meets Requirements
Average: 9.1
9.4
Ease of Doing Business With
Average: 9.5
9.9
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 9.3
9.8
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