Userlytics
Userlytics is a comprehensive user experience research platform designed to help businesses and agencies enhance digital experiences across websites, applications, and prototypes. Established in 2009, Userlytics integrates a global participant pool of over 2 million panelists with both moderated and unmoderated research methodologies, alongside a growing suite of AI-powered tools. The platform effectively supports the entire research lifecycle, from study creation and participant recruitment to data analysis and reporting, enabling teams to transform real user feedback into actionable insights. Targeted primarily at enterprises and agencies, Userlytics caters to a diverse audience that includes UX researchers, product managers, designers, and marketing teams across various industries. The platform allows organizations to recruit participants from its extensive global panel or manage their own audiences through the BYOU Panel Management feature. Additionally, new audience and quota capabilities empower researchers to target multiple participant groups within a single study, enhancing flexibility for complex or international research initiatives. Userlytics stands out with its integration of AI throughout the research experience. The AI Study Designer assists teams in converting research objectives into structured studies, while AI Moderation intelligently prompts follow-up questions during unmoderated sessions. Once sessions conclude, AI Annotations highlight key moments, and AI Insights facilitate exploration of study data through natural-language queries linked to participant evidence. Furthermore, AI Chart Summaries expedite data interpretation, and both qualitative and quantitative reporting features help convert findings into structured, shareable reports. The inclusion of AI Transcript Translations also streamlines the analysis of feedback from global participants. In addition to its AI capabilities, Userlytics offers features that simplify research operations. The Study Pulse tool provides a centralized overview of study progress, recruitment, sessions, analysis, and next steps. Participant Waiting Lists mitigate the impact of no-shows during moderated research, while the redesigned mobile tester experience enhances ease of participation in studies. Userlytics also provides professional services and access to senior UX consultants, further enriching the research process. A key differentiator for Userlytics is its proprietary ULX Score, which evaluates dimensions such as Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity, and Appearance. This benchmarking framework complements both qualitative and quantitative research, offering organizations a more comprehensive understanding of their digital experiences. By combining global participant recruitment, diverse testing methodologies, AI-driven study creation and analysis, participant management, benchmarking, and expert consultancy, Userlytics enables organizations to transition efficiently from research questions to evidence-based decisions, keeping real human feedback at the forefront of the process.
Average Rating: 4.4/5.0
Total Reviews: 183
How Do G2 Users Rate Userlytics?
- Ease of Use: 8.2/10 (Category avg: 9.1/10)
- Sorting: 7.6/10 (Category avg: 8.5/10)
- In-App: 7.5/10 (Category avg: 8.3/10)
- On-Site: 7.4/10 (Category avg: 8.1/10)
Who Is the Company Behind Userlytics?
- Seller: Userlytics
- Company Website:
- Year Founded: 2009
- HQ Location: Miami, Florida
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Twitter: @Userlytics
43,498 Twitter followers -
LinkedIn® Page: www.linkedin.com
124 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: UX Researcher, Senior UX Researcher
- Top Industries: Computer Software, Financial Services
- Company Size: 47% Medium, 32% Small
What Do G2 Reviewers Say About Userlytics?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of Userlytics, making setup and calendar sharing straightforward and efficient.
- Users value the great customer support from Userlytics, appreciating prompt and helpful assistance whenever needed.
- Users appreciate the easy setup of Userlytics, enabling quick feedback and efficient UX research processes.
- Users appreciate the helpful customer support from Userlytics, enhancing their overall experience and project success.
- Users appreciate the easy setup process of Userlytics, allowing for quick and effective campaign launches.
Cons
- Users criticize the poor usability of Userlytics, citing confusing navigation and outdated interface design as major issues.
- Users find the user experience frustrating, with a confusing and outdated interface that complicates usage significantly.
- Users criticize the poor UI design of Userlytics, citing confusion and a cumbersome, outdated interface that hampers usability.
- Users find the slow processes of Userlytics to be cumbersome and frustrating, affecting overall usability and experience.
- Users face insufficient information due to limited language options and a need for enhanced analytics features.
What Are Recent G2 Reviews of Userlytics?
"Unparalleled User Testing, Exceptional Insights"
Rating: 5.0/5.0 stars
— Erin S.
"Easy Enterprise Onboarding and Support with a Straightforward UI/UX"
Rating: 4.5/5.0 stars
— Johan T.
