Dscout Reviews & Product Details

Dscout's excellent service, encompassing both the quality of the participating scouts and the capability of their interface, has been a significant asset. Our small team was previously unable to conduct research studies with this frequency, but since adopting Dscout, we have successfully been able to launch a variety of studies nearly every month. Review collected by and hosted on G2.com.

At this moment, I don't have any dislikes regarding Dscout. Review collected by and hosted on G2.com.

I use Dscout for user research, and I love how recruiting is super quick. We can invite our own participants or use Dscout's pool, which is really helpful. The unmoderated usability testing setup is fantastic because it captures participants' screens and voices. It's easy to set up studies and screeners quickly. The data capture is also excellent; everything is laid out for easy analysis, including transcripts, video recordings, and charts for closed-ended questions. The support from our research adviser and account managers during the initial setup was amazing, which made it really easy to get started. Review collected by and hosted on G2.com.

Niche recruits are really hard on Dscout. Like, if we're trying to find children who use our product specifically, it has proven to be difficult because it's self-reported by parents. We're working on finding a way around that. Making clips from the recordings can be tedious and I think there's definitely an opportunity to streamline that workflow a bit better. I appreciate that we can message participants who sign up for moderated interviews and those who participate in diary studies, but I wish we could message participants who partake in our unmoderated studies too. I also see a lot of participants struggle with using the software/extension on their computers and Dscout kind of bloats unmoderated studies with extra clicks and I do see that it annoys participants or they just ignore it entirely, which leads to them not accurately doing the study. Review collected by and hosted on G2.com.

I really like Dscout's feature for screening and recruiting participants. It allows me to put quotas in, which makes it so much easier to use. Unlike UT which I have to set up individual segments to get the right people which is really time consuming and sometimes makes tests take forever to fill. The recruiting pool also has quality people who give good answers and take their time on the things we ask them to do. I also appreciate how you can move questions around, which makes setting up the test super easy. The layout from a test planning perspective is pretty clear. Review collected by and hosted on G2.com.

I don't like how our test plans and screeners have to be approved through Dscout. It makes it really hard to do quick turnarounds with our teams. I wish there was a way to bypass that at times. Once you launch the test, it is a little confusing to navigate back to your screener versus where the test actually lives. Also, when watching back the videos it makes it really hard to follow the transcript with the video. When reviewing all the answers together, It's really hard to figure out what answers go with what participants. It's kind of hard to sort and filter in a way that makes sense to see how certain participants answered throughout the entire test. Review collected by and hosted on G2.com.

The UI is friendly and easy and I really appreciate the assistance we receive from the dscout researchers prior to launching. The ability to run a quick study whether it be set up as a express mission or not. Video submissions for scouts makes a huge difference in finding the right fit for our studies.

The ability to sort, tag and filter results. Video with Transcript is helpful (although not always accurate). Review collected by and hosted on G2.com.

I've found that there are some applicants to studies that are just trying to make money and do not actually have the expertise or experience in the topics. Information comes over as false and affects the results in survey responses specifically or in Express missions. I wish there were other methods or questioning styles available for media integrations.

I would also like a larger variety of income levels and higher ranges. Some projects may be geared towards a higher income level so I would like to utilize Dscout from that angle more. Review collected by and hosted on G2.com.

I use Dscout for usability testing and prototype validation. Dscout is very user-friendly and has the features we need. I love the way to build questions; it's super easy, and being able to reuse questions as well as screeners is helpful. This saves time and makes iterating on studies much faster. Setting up Dscout initially was very easy. Review collected by and hosted on G2.com.

I think there's opportunities to bring in new study types like tree testing, expand language support, and testing pools. Review collected by and hosted on G2.com.

I like that with Dscout, I can get a study up and running with responses in just a couple of days. Usually, qualitative research takes weeks to set up, find participants, and get responses, but with Dscout, it's so quick to set up studies, and the responses usually come in within hours of launching. Also, the initial setup of Dscout for my team was very easy. Review collected by and hosted on G2.com.

I find the reporting as an admin lacking because I cannot always track usage in the most meaningful ways. I would like to be able to track the usage per mission, how many credits and incentive dollars, as well as who is active on the platform to track users. Review collected by and hosted on G2.com.

I’ve really enjoyed using dscout. It’s great for capturing QUALITY feedback (which a lot of other similar platforms lack I feel), and the mix of photos, videos, and text makes the insights feel more real and engaging. The platform is easy to use and recruitment has been smooth. Review collected by and hosted on G2.com.

The main drawback is the cost, it’s definitely on the higher side. Also, getting screeners approved can sometimes take a couple of days. While that’s understandable and adds an eye of another researcher, it’s not ideal when you need to move quickly on time-sensitive research. Review collected by and hosted on G2.com.

In a new role, our main platform was UserTesting, and I really missed dscout. dscout has much greater capabilities for recruiting participants, such as how you create screeners. Furthermore, dscout's usability is much better than UserTesting, so it's a lot easier to navigate, figure out, and to use. I never found myself getting frustrated with dscout, whereas I get frustrated all of the time with UT. Review collected by and hosted on G2.com.

Because I am no longer using dscout, I don't know what they could improve. I just know that it's a much better tool than UserTesting! Review collected by and hosted on G2.com.

I love how quickly I can pull from the participant pool in Dscout and how fast I can move if needed. The platform is really intuitive and the support is exceptional, making me feel like part of a team rather than an annoying customer. As a researcher, I find it solves my classic research problems of usability and overcoming barriers effectively. The support from Dscout staff was impressive and made me feel valued as a user. Review collected by and hosted on G2.com.

I would love Dscout to have a usability function that allows you to walk through each screen with the customer, so you can direct them unmoderated through each screen. Usertesting offers this. We embark on a lot of SUM (single usability metric) testing, so having an easy way to do that in Dscout would definitely save us from using other platforms, and would be way more efficient, as other platforms have bugs and are not intuitive. Review collected by and hosted on G2.com.

I like working with the Dscout team and appreciate that they provide quality participants. I also love that Dscout is always improving and adding new features. They are attentive to feedback and have a team that helps find solutions and assists with using Dscout. Review collected by and hosted on G2.com.

Billing has always been a pain point. There have been mistakes throughout our 6+ years of use. (Getting bills for other vendors, fees that shouldn't be there, duplicate charges, and not receiving invoices after asking many times). The process seems too manual and prone to lots of human error. Review collected by and hosted on G2.com.