Dscout Reviews & Product Details

I love the features, like the AI, and how they’re always improving the platform. I also really like having access to other Panels, which increases screener response rates a lot. The platform makes it easier to collaborate with other researchers through commenting and reviewing, and I appreciate the number of options available for different research methods. Their support team is helpful as well. They also integrate with Slack, which is my main communication tool with my team, and it makes sharing out findings much easier. They have the best benefit in terms of pricing in the market when thinking of how much they offer to their clients. Review collected by and hosted on G2.com.

Sometimes it takes a lot of effort to recruit the members I need when using the BYO links; it works best when using their own panel. I also don’t like that features are sometimes turned on and off with no prior notice, and it ends up relying on me to spot the differences on the platform while I’m using it. For example, there was a bug where the AI was turned off for some accounts. I had to reach out to learn more about it and then figure out that my account was affected—right at the moment I needed to review my analysis with no AI, hehe. Review collected by and hosted on G2.com.

Quality participants for qualitative research- It is the best platform in recruiting participants for in-depth, quality qualitative research like interviews and diary studies. The recruitment process was easy with the intuitive platform and a rich pool of participants to choose from, as well as features such as question banks and AI to help set up screeners and surveys faster. The tags are also helpful in analyzing themes. Review collected by and hosted on G2.com.

The survey logic is limiting when it comes to designing quantitative surveys. For example, advanced skip/display logic falls short compared to Qualtrics and Pollfish. Review collected by and hosted on G2.com.

Dscout is easy to use and intuitive. We are able to accomplish a variety of qualitative studies in the tool whether it's a video diary study or in depth interviews, or an express mission our needs are met the majority of the time by what it offers. We love the ability to do quick turnaround studies but also more in-depth explorations. The AI analysis is accurate and insightful. The flexibility of our incentive fund has served us well. We also appreciate full service support when we don't have the capacity to do analysis ourselves. Review collected by and hosted on G2.com.

The focus group functionality is not as good as other tools - no backroom or chat function. We also deal with some niche audiences and it is difficult to always find what we need in the dscout panel - it is best for B2C vs B2B audiences. We've also struggled with audiences outside of North America. Pricing/plans are not as flexible as we would like - we often struggle with anticipating how many credits we will need. Review collected by and hosted on G2.com.

I really like how easy it is to set up unmoderated studies where participants can share their opinions. I also appreciate the different types of studies available, such as diary studies or usability studies. Having the option to run a live session is great, since for some tasks we need to interact with customers directly. Review collected by and hosted on G2.com.

We ran into several issues on the platform while using the Usability Express mission. After selecting scouts through manual recruitment and inviting them to our mission, they completed the mission; however, due to a bug in the platform, the participants’ mission videos were not uploaded. Because of this, we couldn’t tell they had completed it—on our side it still showed that they were in progress or that they hadn’t accepted the mission.

We escalated the issue to Dscout support, and they told us that about 11 out of 18 scouts were affected. Unfortunately, we didn’t receive the feedback, and the scouts who completed the mission were not paid since it was a manual recruitment.

At the same time, we launched two additional Usability Express missions, but we still weren’t able to view the feedback. We were informed about changes that should be applied to the mission, but it still didn’t work. This was a disadvantage for us because we couldn’t meet the deadline that was promised to stakeholders.

Additionally, we tried using the AI moderator. Out of two responses, one did not provide the correct information to the scout, and the other did not ask the probe question when it was needed. Review collected by and hosted on G2.com.

I like that Dscout has an AI tool that quickly helps set up studies, which is pretty good for the initial build of a study. The video clipping feature is also a highlight because it's really quick if I need a quote in a video; it only takes me a few seconds to clip it. Diary studies make Dscout the first choice for some studies, especially since there aren't many tools for diary studies, which Dscout does well. Review collected by and hosted on G2.com.

I find the logic of diary studies in Dscout a bit counterintuitive. It seems more task-oriented rather than day-by-day, which I think would make more sense. I also have some friction with prototypes from Figma sometimes, though it's mostly okay. Additionally, I don't really like having to double authenticate every week, even though I understand it's for privacy reasons. Review collected by and hosted on G2.com.

From the get go, the UI has been smooth and very intuitive. The tool has been designed to accommodate the needs of UXRs really well. I have run multiple studies, and it has been super easy to find old studies, start new ones each time. Review collected by and hosted on G2.com.

It has been a challenge to create screeners by picking questions from the library. Sometimes it gets tricky to search for the right question to pick. Review collected by and hosted on G2.com.

I like the different types of methodologies they offer for launching a study, as well as the different paths available for gathering participants. Review collected by and hosted on G2.com.

Their AI integration is sometimes a bit flaky. I’d really love it if it could show where the information is being pulled from—for example, which participant and which minute of the session. Partner Panels could also improve the way they select which participants are eligible for the study. Review collected by and hosted on G2.com.

Dscout is our team's primary research platform, and I really appreciate the quality of their panel. They've been pushing new features that show a deep respect for the research craft and awareness of where the industry is heading. The platform's ease of use supports our democratized research practice, which is a major benefit for us. The availability of robust training and high-level support is something we're immensely grateful for, especially since our research team is small but mighty. I find our research partners at Dscout to be lifesavers, helping guide studies conducted by non-researchers and being thought partners for our researchers. We rely on them, and they always come through for us. The initial setup was also very easy, which was a big plus. Review collected by and hosted on G2.com.

We haven't had too many issues with the platform. It has worked very smoothly for the most part. If anything, we would appreciate more proactive communication when there are known issues so we can plan accordingly. But those have been very rare. Review collected by and hosted on G2.com.

I think Dscout is the best tool for my work as a UX researcher because it fits well with my workflow and has a ton of great features. It supports different ways to do research, configure research tests, and do the analysis, which makes my insights and impact on projects better. The features are very researcher-friendly, and they let me do all the types of qualitative research that I want to be able to do. Review collected by and hosted on G2.com.

I think the information architecture of the site can be confusing. The menus, sub-menus, and headings sometimes make it hard to find specific settings, especially within a mission. I'm often not sure where to look for certain settings. Review collected by and hosted on G2.com.

Overall it's user friendly and intuitive Review collected by and hosted on G2.com.

Not at the moment. It continues to deliver consistency. Review collected by and hosted on G2.com.