Dovetail effectively consolidates diverse customer evidence, including interviews, NPS, and app reviews, into a single searchable workspace, which is particularly beneficial for teams needing to analyze user feedback comprehensively. The MCP connector enhances its utility by allowing queries across projects, making it easier for non-research team members to access insights.
Dovetail makes research and customer data more accessible, actionable, and scalable beyond the Research team. With user interviews, connected sales notes, and other customer feedback in one place, anyone in the company is able to use the AI chat to ask questions and get reliable answers immediately. The Research team no longer has to go searching through drives or local folders for answers, often unable to efficiently triangulate insights - Dovetail makes that possible for us now. Dovetail's transcription is best in class, the highlighting, tagging, and reel generation has been immensely helpful in speeding up our analysis and synthesis process to we're able to deliver insights, better and faster to teams. The AI generated summaries at the interview level have also been an accelerant to get folks up to speed on what was learned during an interview they didn't attend.
AI
Verified User in Information Technology and Services
Dovetail is a great home for our raw research data. Interview recordings and transcripts are easy to store, organise and find, and it’s become our central place for customer evidence. The built-in Dovetail AI has improved a lot over the past year, and it’s useful for quick analysis inside the platform.
Dovetail’s mission is to improve the quality of every thing. The Australian-born company empowers 85,000+ people working in agencies to universities to Fortune 100 companies, to make sense of their customer research in one collaborative and powerful research platform. Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail has 100+ employees across offices in Sydney and San Francisco.