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Dovetail Research Pty. Ltd.

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170 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.5
#1 in 1 categories
Grid® leader
Serving customers since
2017
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Dovetail Research Pty. Ltd. Reviews

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Profile Name
Star Rating
123
42
3
0
2
Verified User
G
Verified User
09/24/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Simplifies Feedback Integration, But Needs Product-Specific Accuracy

I like that with Dovetail, I don't have to build any complicated integrations. I can just connect the data source and feed raw data, and Dovetail will do the rest.
Verified User in Financial Services
GF
Verified User in Financial Services
08/24/2026
Validated Reviewer
Verified Current User
Review source: Organic

All Our Customer Research in One Place

I like having all our customer research in one place and being able to quickly find insights from past conversations. The AI features make that even easier. Performance and price are reasonable. The UX is simple and straightforward.
Marlana C.
MC
Marlana C.
Staff User Researcher @ Shopmonkey | 0→1 Research Ops, Mixed Methods, 18+ Years
08/21/2026
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review

Centralized Research Hub with Seamless AI Integration

I like how easy it is to pull videos in and create a project, storing all the artifacts for the video. I love how Dovetail connects with Claude, allowing me to get even richer details and results. Having all the user research in one place, organized in a way that is helpful, is really great. The transcriptions and clustering it does are also impressive. The initial setup was pretty easy, especially with setting up folders and structure. It's been a huge help for our team organization, making it easier to find out what customers have to say. Overall, using Dovetail has been a huge game changer in organizing our research library.

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HQ Location:
Sydney, Australia

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@hidovetail

What is Dovetail Research Pty. Ltd.?

Dovetail’s mission is to improve the quality of every thing. The Australian-born company empowers 85,000+ people working in agencies to universities to Fortune 100 companies, to make sense of their customer research in one collaborative and powerful research platform. Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail has 100+ employees across offices in Sydney and San Francisco.

Details

Year Founded
2017
Website
dovetail.com